Vodafone SCM Guidelines

Supply Chain Management Guidelines 2016

Content A. Purpose

3

B. Scope

3

C. Policy Objectives

3

D. RACI chart

4

E. Authority

4

F. Shopping Cart

5

G. Role of SCM Team

6

H. Purchase Order

6

I. Exceptions to approval note process

8

J. Process for closure of PO

8

K. Contracts

8

L. Record keeping

10

M. Use of comparative statement for shortlisting bidders

10

N. Approval Note process

11

O. Invoicing

11

P. Non PO / Contract

12

Q. Material Movement process in SEZ

13

R. Supplier performance management

13

S. Brand or Vendor Preferences

14

T. Social responsibility

14

U. Exception to the policy

14

V. Gifts

14

W. Glossary

15

3

Lorem ipsum Ut enim ad minim veniam,

“Ore quam publiaelabis critius priorus, te eliciena, crei perudeo, niu sisupimus nonsul vivider tilinclegil vat vividemendi, Ti. etifectus in abus, ca; num es?

Nihinatque eo untemus audam nos comanu ia norum audam ne is ia deribus conum�

Udae et, etum repero quibere soluptate rendam iur aut diatem quod min periostrum dolo con non porumet aliquas perfero qui cus eos rerciume suntinctium re,Ficaeque consupe rfentervid morumus virips, ute adductatis. Anum inverfecia cor apere, egerei in Gra, me puleri intifecere patiuss ilicere essid renimant Cata mum menihinterum Romnerum iam unturbist? Lus egeris itervigna nunum orarem hors hebut gra se, nem, nos, quam is ante, ses invoc ta sultum me ad clum ommo me catquam terte egerum in se possidius hoc, occhuis ocrite, huidente moratortiam tes st? Hum, consulos intere culego

4 A. Purpose The purpose of these guidelines is to set out the methods, activities and responsibilities of SCM function in support of Vodafone India Services Pvt Ltd operations. These Guidelines define minimum standards, responsibilities and interfaces for the contracts, Purchases and supply chain in VISPL. These Guidelines will

1.

2.

3.

4.

5.

Ensure consistency and compliance with VISPL’s contractual responsibilities.

Allow timely contracting, while ensuring that value is capturedand contracting processes are followed.

Allow clear segregation of cross functional duties to ensure adherence to VISPL’s standards.

Provide a clear performance tracking and monitoring system to manage compliance.

Ensure Speed, Simplicity and Trust.

The goal of VISPL SCM function is to procure material and obtain services as per the requirements of the user at the right price and at right time, while maintaining fairness to suppliers and abiding by law of land.

SCM policy is instituted to foster achievement of this goal. It is the responsibility of every member of the SCM Team and User group to be informed about these policies and procedures to abide by them and ensure compliance.

B. Scope These guidelines are applicable to all VISPL employees, consultants, all departments, functions and individuals who are directly or indirectly involved in making financial commitment through requisition, evaluation, recommendation, ordering/contracting and execution of contracts for goods and services on behalf of VISPL

5 C. Policy Objectives Policy objective is to build an end to end supply chain that will add value and provide competitive edge through the following means

Optimization of cost, quality and delivery matrix.

Improved co-ordination between multiple VSSI locations.

Leveraging information, knowledge, best practices for enhanced customer satisfaction and competitive advantage.

Execution excellence to improve service level.

Align to organizational structure and business units.

Take commercial decision based on Fairness and meritocracy.

6 D. RACI Chart This RACI chart defines the roles and responsibilities of SCM department and other associated functions in support of SCM

RACI

USER

SCM TEAM

FINANCE

LEGAL

DOA

Budget Approval / Capex

R

C

A

-

A

Shopping Cart

R

I

A

-

A

Vendor Registration

R

A

A

-

-

Non-Disclosure Agreement

I

R

-

C

-

Scope Of Work

R

C

-

-

A

Commercial Evaluation

I

R

-

-

I

Approval Note

R

R

A

-

A

Contract Preparation and sign off

R

R

-

R

A

Goods Receipt Note

R

I

-

-

-

Invoicing

R

I

-

-

-

Payment

C

C

R

-

A

Supplier Performance Evaluation

R

R

R

-

-

R

A

C

I

Responsible- the Doer

Accountable (also approver or final approving authority)

Consulted (Those whose opinions are sought, prior decision making)

Informed (Those who are kept up-to-date on progress, after decision)

7 E. Authority The Delegation of authority (DOA) defines approval limits with regard to different transactions. VSSI Delegation of Authority is to be followed for all such approvals.

Document sign off to happen in accordance to Board resolutions.

No financial commitment to be given to any partners directly or indirectly by any users.

Individual employee should not sign documents/agreement/contract committing VSSI on any financial outflow if they are not authorised to as per the authority (signing) laid down in Board Resolution, however Admin can sign the hotel rate card and Airline discount deals after SCM approval&Hotel booking agreement can be signed by Band F of respective function.

F. Shopping Cart 1. End user needs to ensure before the start of activity (Capital / Operational in nature) that they have a duly approved budget as per the DOA. 2. Request should reach SCM with expected delivery date providing sufficient time to SCM before the services/goods are required. In absence of the delivery period and order processing time, it is likely that the commencement/delivery date for services/goods will get affected.

3. Following documents to be provided to SCM while raising request. a) Approved quality Scope of Work, which has at least following content i) Scope to contain Deliverables from the vendor, any Key Performance Indicators / Service Level Agreement , Service Credit , HSW requirements, Penalty terms related to spares, replacement, non-meeting of performance levels in Services warranty, etc ii) Duration of service with tentative start & End Date and in case of Goods Expected material delivery date iii) Bill of Material iv) Any other specific requirement b) At the time of raising request user needs to share approximate Annual Spend for such Goods / Services to be procured enabling to take approvals as per DOA. An excel sheet calculation should be used to demonstrate the same, if required.

8 4. End user has to raise Shopping Cart (SC) in EVO portal with following information/ details

A

Detailed description of the Material and service, Quantity or duration of service, approximate unit price etc

B

Every separate material / Service to be incorporated as a separate line item in the SC.

C

User should put correct Company Code, Cost Center, Asset Code, Unit of Measurement, Delivery address, desired vendor etcin SC.

D

Final Quotation, Approval as per DOA, Commercial closure & Approval note (as applicable) to be attached while raising SC

5. User Finalized Orders/Requirements through Shopping cart: a) For Order Value ≤ INR 200K b) Approval as per DOA Required c) Preferably Through Existing set of Vendors d) SCM will not be involved. e) As per current process, SCVT ensures that the catalogue items are not included.

6. Purchase Cards: a) For Order Value ≤ INR 200K b) Approval as per DOA Required c) Preferably Through Existing set of Vendors d) SCM will not be involved. e) As per current process, SCVT ensures that the catalogue items are not included.

9 G. Role of SCM Team On the basis of requirement communication, SCM will float Enquiry (RFP) in the Market for NON catalogue based items and collect Quotation as per guideline of minimum quote. User can suggest suppliers to SCM for RFP. All technical queries from the supplier should be answered by the user team within 3 days and intimate to SCM. SCM will negotiate with the suppliers which are approved technically by user and arrive at L1 supplier commercially. SCM and user will jointly prepare the Recommendation of award / Approval Note (as per Point N) and necessary sign-off to be taken by the user. Once Approval note is signed off, user will initiate shopping cart creation and ensure its approval.

SCM, user & legal have to jointly finalize agreement. Legal will provide standard draft for the intended services; User will provide annexures for scope of services/work with respective SLAs. SCM will finalize on annexure for commercials.

AllProcurement of Goods and Services to be routed through Supply Chain Management Team.

H. Role of Purchase Order 1. No materials / services should be taken by any user in absence of a valid Letter of Intent /Purchase Order.

2. No payment to be done if valid SAP Purchase Order doesn’t exist.

3. All purchase of Goods / Services finalizations have to be routed through Supply Chain (SCM) team only, at all the locations.

4. No price approval / commitment to be done by user function directly to Supplier / Partner. If any goods or services are procured directly, such purchase needs to be ratified by user from CFO / CEO and the responsibility of performance of supplier will solely remain with user function.

10 5. SCM to propose the Pricing of the vendors to user. User shall decide on the Supplier split by amount or by quantity based on pricing and delivery schedules, quality & performance with proper supporting documents.

6. Po’s will be automatically generated once shopping cart is approved. All Purchase Orders should be released along with the standard Terms and Conditions as a part of SAP PO and Specific terms relating to product/services as mentioned in SC if any.

7. All Purchase Orders shall be released through shopping cart and approved as per approval limits defined in DOA document.

8. Network orders to be routed through SAP only.

9. Any deviation like revision in scope, addition of any clause, upward price revision, quantity addition which has an upwards financial impact during the course of engagement needs to be routed / approved through SCM process.

10. Repeat Order can be done up to a period of 12 months from the date of first approval note 11. All Purchase greater than INR 3Mn will be required to have a Purchase Approval Note (as per Point no N) a) Approval note specific to Business Vertical to be signed off by User, Vertical Head, SCM head&CFO/CEO b) Approval note for common expenseto be signed by HR/Admin User, Director HR, &CFO/CEO. 12. If there is a rate contract awarded then total value (rate X period/items) will be considered for the purpose of approval limits.

13. All requirements should adhere to minimum quotes requirement as per the tables given below : FOR TRAINING PURCHASE AMOUNT (INR)

QUOTES REQUIRED

Less than INR 750,000

Between INR 750,000 and INR 1500,000

More than INR 1500,000 i) Additional approval of L&D Head is required for any Behavioral training ii) Additional approval of Business Head approval is required for functional training iii) OEM Trainings are exempted from Approval note process but requires user justification with BH approval.

11

FOR EVENTS / HOTELS PURCHASE AMOUNT (INR)

QUOTES REQUIRED

Less than INR 1000,000

Between INR 1000,000 and INR 2000,000

More than INR 2000,000

Events to be routed through VSSI authorized vendor. For offsite hotel requirement, VSSI authorized travel agent can be involved. User can select the venue based on the availability & requirement fulfilment.

FOR GENERAL/ OTHERS PURCHASE AMOUNT (INR)

QUOTES REQUIRED

Less than INR 200,000

Between INR 200,000 and INR 1000,000

More than INR 1000,000 Exception: In case of purchase value being less than INR 30 Lakhs, Business Head can waive off the requirement of minimum number of quotes with a justification submitted to CFO / CEO. However, there cannot be any exceptions for 3 quotes for purchase of INR 30 Lakhs and above.

Upto annual value of INR 20 Lakhs, approval note is not required if PO is to be placed to L1 vendor.

12 14. Non-Disclosure Agreements, Vendor Registration Form, Vendor Evaluation form, Anti Bribery declaration, disclosure of relationship, HSW document. a) Non-Disclosure Agreements (NDA) must be signed & obtained from all new suppliers where VSSI’s information is shared for delivery of services. b) For supplier where expected order value is more than INR 30 Lakhs only or brief on partner to be captured in the Approval Note. c) If the selected vendorhas not provided services earlier, the vendor needs to submit the Vendor Registration Forms. d) Anti-Bribery qualification will be undertaken by SCM team for all the vendors. Anti-Bribery declaration form must be provided along with vendor registration document. e) The SAP Vendor Master would be updated by MDA Team-SSC on receipt of the document through EVO portal. f ) Whenever the RFP Vendors prices are revised / circulated by Corporate Office, same shall be circulated among the respective SCM Members at the locations. g) Fresh RFP’s must be done for all items at least once in a year. The bids must be invited from existing vendors as well as new vendors. The bids could be invited through different communications media like- E-mails, CD, envelope etc. h) In case of an emergency or an urgent requirement, SCM can initiate necessary action to procure the requisite items or services but an approval note with respect to Vendor selection needs to be ratified by user team subsequently. i) Any additions and deletions in the approved vendor list shall be decided by the SCM and only then request will be sent to MDA team for SAP updation through EVO Porta. j) HSW should be signed off by all new suppliers. k) Code of Ethical Purchasing (CEP) should be signed off by all new suppliers. l) Sending Vendor Registration Form & generating vendor code in system doesn’t mean order confirmation.

13 I. Exceptions to Approve Note Process a) Purchase order released based on the rate approval from VIL – Corporate or centrally approved agency. b) Marketing expenditures where agency (e.g. O &M, Group Mktg agency) have been centrally approved. c) Recruitment agencies. d) Centrally negotiated by Vodafone Group e) Statutory Audit and tax services f ) Annual Maintenance Contract g) OEM spare purchase directly or through authorized channel partner (e.g. access cards) h) AMC with original system integrator (e.g. Netcraft, Secutech, Servicool, etc.) i) Commonality of material / services j) OEM Trainings (e.g. SAP, ORACLE, etc.) k) Tax expenses l) Software AMC /Renewal of licenses m) Hotel rate finalization (except where VSSI office is located)

J. Process for Closure of Purchase Order There are many cases, wherein Purchase Order remain open due to quantity/services ordered but not received either in full or part. POs with open value carry the risk. Hence, a process is being formalized through which POs containing open quantity and value shall be periodically reviewed for appropriate action.

This process shall be applicable on All Purchase Orders (for goods and services) except 1. Purchase orders which are less than 6 months old from the month in which review is being carried out.

2. Purchase orders where the delivery date has either not expired or the delivery date is less than 6 months old from the month in which review is being carried out.

SCM team shall carry out review of old open Purchase Orders quarterly and generate this list. This list will then be circulated to user group for their feedback and Purchase orders will be closed accordingly. For short closing the open Purchase Orders: • User to set the final delivery indicator while processing the GRN • User to mail the SCVT to close purchase order • SCM is responsible to close the open purchase order.

14 K. Contracts 1. No work to be started by any user in absence of a valid Letter of Intent / Contract / Agreement/ Purchase order.

2. Depending upon nature of work, value of work & tenure of engagement, contract document to be generated.

3. User to specify annual commitment with tenure of contract before start of contract discussion / Purchase Approval Note process 4. Contract / Agreement is required to be entered into if a) Relationship is over a period of 12 months or more b) Value of services exceeds > 5 Mn INR per annum c) Nature of engagement involves providing manpower to VSSI d) No VPC agreement / Contract exist or centrally negotiated by Vodafone.

Exceptions: Floral decoration, cake , stationary, housekeeping material, Tea/Coffee, Employee Training, Hotels, Banquets, Banking services, statutory services and utilities.

5. Contract sign off to be done by Authorized person as per approval delegated in Board resolution and CFO. It is preferable that the Function Head of the function procuring services/goods through contract signs the contract/ agreement if he/she is in the list of Authorized Officer as per approval delegated in Board resolution.

6. Any Conflict of Interest with respect to awarding of contract should be approved by CFO & CEO before the start of relationship 7. All contracts for different business lines & Scope of work should be distinctly / separately entered into. No piggy backing new activity on existing contracts unless expressly agreed in advance by Business Head, CFO / CEO 8. Role and responsibility with respect to contract creation a) User to prepare and share i. Scope of Work ii. SLA / KPI, Service credit, Tenure of the contract, any other terms / conditions / clause like response to replacement, spares during emergency b) SCM to prepare and share i. Commercial terms and conditions ii. Any specific terms of the contract c) Legal to prepare and share i. Main body of the contract along with legal clauses ii. General Terms and conditions of contract iii. Terms and Termination

15 9. Contract negotiation to be undertaken by SCM only. User Department and Legal Department can be involved for discussions/negotiations related to technical and legal matters respectively.

10. All original and hard copies of contract to be maintained by Legal department.

11. User to intimate SCM / Legal function in advance before contract expiry period in case of renewal is required along with any changes desired. The duration would be : a) 1 Month in case of renewal with exiting supplier b) 2 months in case of Change in service provider 12. All contract should have Anti-bribery clause mentioned annexed to it.

L. Record Keeping SCM will keep following documents a) Approval Note b) Vendor registration forms c) Custom related documents (e.g BOE etc) d) Contracts e) PO Master

16 M. Use of Comparative Statement for Shortlisting Bidders 1. SCM shall prepare the comparative statement (Annexure V) and the statement should be annexed with approval note. It should also significantly highlight the lowest bidder as L1 and the prices offered by other bidders in ascending order. The copy of this statement must be kept with SCM. 2. In case of awarding the order/contract to other than L1 bidder, approval note shall be jointly prepared by User & SCM with justification from Business which needs to be signed by the business head of BU, CFO / CEO. 3. Vendors who have been terminated by VSSI in the past before the expiry of their respective contract/agreement tenure must not be awarded new contracts unless approved by CFO and CEO on the approval note for engagement of such vendors. The approval note has to be submitted by the Business Head recommending engagement of terminated vendors/service providers.

4. List of such vendors whose contracts are terminated as per Clause 3 above must be shared by VSSI to other Vodafone Group companies from time to time.

N. Approval Note Process An Approval note should contain following major points 1. Background: To mention background behind procurement decision, context behind the procurement and history associated if any 2. Process followed: To mention how the partner was selected, some brief background of partner their capability and existing relationship with Vodafone Group across India / Globally.

3. Basis of recommendation: Reason for selecting the partner and parameter on which selection is done.

4. Justification for any deviation: To mention if any deviation is taken in procurement process.

5. Recommendation: Order to be release on to L-1 (if not L-1 justification to be attached as per above mention point no M.2)

17

Approval note requirement

For Order Value > INR 3 Mn

For Order Value ≤ INR 3 Mn & PO Placed on Non L1 vendor

In case of any Exceptions to Minimum Quotes Requirements

Any Business Consultancy engagement shall have an approval note irrespective of the value limits as per group DOA. Approval note to be signed by 1. In case of procurement related to specific business unit approval note to be signed by:

SCM Buyer

SCM Head

Vertical Head

Business Head

CFO / CEO

2. In case of procurement related to Common Spend approval note to be signed by:

SCM Buyer

SCM Head

Vertical Head

Director HR (need basis)

CFO / CEO

In case of an emergency or an urgent requirement, SCM can initiate necessary action to procure the requisite items or services but papers needs to be ratified by Approval Note subsequently.

O. Invoicing and Receipt: 1. All invoices for goods delivered / Service rendered should be submitted to VSSI( SSC Ahmadabad ) by vendor within 30 days of completion of services or delivery of the goods with Purchase Order number, Purchase Order data, GRN number, and company code mentioned on the invoice along with supporting document / approval document.

2. In case of a services Invoice, user to hand over necessary work completion certificate or approved time sheet or any other approval document supporting the Invoice raised by Supplier.

3. For any Invoice which has aging of greater than 90 days will require user to take approval from Business Head & CFO before processing. Invoices submitted beyond 90 days may not adhere to standard payment terms as defined in the PO.

18 4. User needs to ensure Good Receipts are done in system only after physical receipt of goods or services delivered.

At no instance system receipt should be done in SAP if goods are not physically received or services not delivered/ rendered.

P. Non – PO /Contract The following purchases are excluded from the scope of SCM and shall be directly handled by the User departments.

As such there will not be any Purchase Orders / Work Orders for such transaction. However legal agreement wherever applicable can be entered into by the user 1. Appointment of agencies like distributor , collection agency

12. Short term vehicle hire (incl. rental & fuel)

2. Appointment of companies handling personal household items of transferred employees or new joinees

13. Utilities a) Gas/Diesel b) Electricity c) Water/Drainage d) Telephone/Fax /DTH service recharge payment

3. Staff welfare activities including Town Halls, movie shows, celebrations, sports activities, medical checkup (excluding annual events, off sites)

14. Finance Costs (Bank Fees, Interest etc.)

4. Appointment of statutory auditors, Vendor help desk

15. Late Payment penalties (Litigation/Debt collection fees) 16. Tax Payments

5. Services like tea, coffee, water, snacks etc 17. Custom/stamp Duty Payment 6. Petty repairs and maintenance of upto 10,000 per transaction

18. Insurance Policy Premium Payment

7. Regulatory payments

19. Commission Payments

8. Interconnect

20. Dividend Payments

9. Roaming

21. Customer Refunds

10. Property Rentals Property rates/taxes

22. Charitable Donations

11. Travel related costs a) Hotels b) Airfares c) Company Fuel & Mileage

23. Expenses (as defined in the Vodafone Group Policy Standard for Expenses)

19 The invoices for the above services taken should be routed through FI document process.

SCM shall be involved in negotiations of the following transactions along with the user. However SAP POs shall not be issued. Legal agreement wherever applicable can be entered into by the users: i) Services like courier services, despatch services etc ii) Events like seminar, conferences, banquets etc iii) Foods/Beverages for meeting, training, lunch, etc Arrangements with hotels, restaurants, guest houses For all these NON PO requirements where SCM is involved, user should e- mail following information to SCM after necessary budget approval is in place with sufficient time to SCM. i) Detailed description of the Material and service, Quantity or duration of service, ii) Approved quality Scope of Work (similar to Shopping Cart requirement) iii) Approximate Annual Spend.

One-Time Vendors: A “One-Time� vendor process exists and can be used only if all of the following criteria are met:

Non-recurring purchases up to INR 75000 per transaction can be made without a Purchase order.

Recurring purchases where the cumulative annual transaction value is up to INR 75000

If annual purchase order value is < INR 75000 such vendors would be not registered

Approval from Business Head must be taken by User and such Invoice should be signed & verified by user (F band and above)

PO creator to follow-up for the delivery of the material / services. SCM to support for custom clearance & for delivery of NON catalogue items.

SCM team will generate Online agreement (OLA) in SAP & catalogue will be generated on the portal for requirements where there are repetitions. These are rate contract in system where SCM has identified the vendor & finalised the rate against which user can raise the shopping cart & take delivery of the material.

20 Q. Material Movement Processes in SEZ Types of material Movement 1. IMPORT - High Sea Sales , Direct Purchases 2. DOMESTIC - Local with Excisable Movement to VSSI SEZ 3. INTER-UNIT - Transfer of Material i) From Vodafone Non SEZ to VSSI SEZ ii) From VSSI SEZ to Vodafone NON SEZ 4. REPLACEMENT â&#x20AC;&#x201C; Defective Material i) With BENEFIT ii) Without BENEFIT SCM will prepare necessary intimation letter to SEZ officer for all these material movement types.

User to provide the details of products, serial nos, Quantity, invoice or order details etc.

User department and Security Agency to ensure correctness of count/Quantity of goods received and dispatched off company.

User should take the consent from SCM before committing or processing any request for following material movement i) Within SEZ from one building to another building ii) To SEZ site from outside iii) From SEZ site to outside iv) Imported consignment

R. Supplier Performance Management Supplier performance evaluation shall be done for those suppliers whose order value is greater than INR 20 Mn and for whom recommendations are received from User Functions. Brief on evaluation of the new supplier or replacement of existing supplier shall be captured in Approval Note.

21 The SPM process contains three processes: 1. Supplier qualification: Standardises the way suppliers are selected. It includes assessing suppliers against Vodafoneâ&#x20AC;&#x2122;s Code of Ethical Purchasing 2. Supplier evaluation: Standardises the measurement of suppliers 3. Supplier optimisation: focuses on improving performance. Action can be taken by the supplier, by Vodafone, or jointly.

Supplier will be evaluated against the six pillars of Vodafoneâ&#x20AC;&#x2122;s Supplier Performance Management (SPM) program every year.

Corporate Responsibility

Commercial

Financial stability

Delivery capability

Technology

Quality Management

S. Brand or Vendor Preferences Preference shall be given to Vodafone Products, materials, services and firms subject to the fact that the goods or services to be provided are equally or better suited for the intended purpose and can be obtained without additional cost looking at the overall value gain and business requirements.

22 T. Social Responsibility Charity organisation and small business organisation owned, managed and controlled by socially and economically disadvantaged individuals shall be given preference, wherever possible. The SCM shall award all contracts and purchase orders on a fair and equitable basis, in accordance with its policy to not discriminate against any business enterprise, including any owned or operated by women, minority group members or socially or economically disadvantaged individuals.

U. Exception to the Policy Any deviation in procurement policies/procedures needs to be justified by Business Head and approved by CFO & CEO Staff Welfare Expenses Upto INR 75,000 will be NON PO & approval is required as per DOA limits Lawyer fee and relevant expenses, Legal expenses (e.g. Registration, legal due diligence, Legal professional fees etc) has to be approved by General Counsel up to 20 L on single vendor basis. Beyond INR 20 L additional approval of CFO & CEO is required

23 V. Gifts 1. Gift acceptance if any should comply with VSSI Gifts and Hospitality policy.

2. Gifts from suppliers should be discouraged and preferably politely refused 3. Nominal gifts such as sweets, diaries, calendars may be accepted only if they are customarily given / are commemorative in nature. Sweets, if accepted, should be ideally shared across colleagues and teams across functions 4. In case of unavoidable circumstances where a gift has to be accepted as courtesy (after good attempts at politely declining), such gifts are to be informed immediately to the reporting manager (or in his or her absence, the next level)… and all such gifts should be informed and handed over to HR department – who will keep a record of the same, and put it to suitable use for charity or other purposes, on behalf of the Company.

5. Gifts to include items, hospitality and terms preferential to rates available in the free market 6. Gifts not to include cash or precious metals.

W. Glossary 1. DOA – delegation of Authority, this defiance the financial commitment limit of the person.

2. Board Resolution: An official document representing an action on the part of the board of directors of VSSI. 3. RFP – Request for proposal 4. Business Head definition: Senior Leadership Team.

5. Vertical Head definition: First Line of Senior Leadership Team.

For any clarifications or feedback, please reach out to Scmhelpdesk.VSSI@vodafone.com SCM Helpdesk- VSSI