Vector Choice Company Brochure

Responsive & Reliable IT Solutions Gain the freedom to focus on your business with secure and compliant IT that works. www.vectorchoice.com

Call Us: 877.468.1230

info@vectorchoice.com

info@vectorchoice.com

877.468.1230

www.vectorchoice.com

ABOUT US

Technology has become an essential, irreplaceable component of doing business in the twenty-first century. And it’s very likely that your business isn’t technology. In order to maintain a working environment for you, your employees, and your customers, Vector Choice is the single-solution partner of choice for small, midsized, and Fortune 500 companies to stay up and running.

Our clients appreciate that we have been in business since 2008, have a 24/7 support ticket system, and that we always have a REAL, fulltime technician on the other end of their questions.

We know you have a multitude of choices when it comes to your IT partner. We hope you’ll come to see that Vector Choice believes that IT MATTERS.

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info@vectorchoice.com

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Headquartered in Lubbock, TX

Client Satisfaction

Our IT services span the entire nation from our Lubbock, TX headquarters. We have offices and clients in 23 states, which helps Vector Choice develop and maintain customer relationships domestically and internationally.

We consistently strive for the highest customer satisfaction rating and maintain ongoing training with our staff to deliver exemplary service to our clients.

Sales Admin

Technical

Vector Choice Difference Our staff has a wealth of combined institutional knowledge and industry experience, which means you receive best-in-class service with us.

Staffed for Your Needs Our techs out-number our entire staff 3:1 because we believe that having someone available for you when you need it is the most important aspect of our business.

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OUR EXECUTIVE TEAM

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Will Nobles, Chief Executive Officer / Founder Will is a seasoned IT veteran with a track record of helping small to large companies find IT success. With more than 25 years in IT, Will is recognized as a top cyber security expert with two IT degrees and a number of certifications. Since founding Vector Choice in 2008, Will and his team have grown the firm to become one of the leading managed security service providers in the country.

Mike Bazar, Chief Technology Officer A seasoned IT professional with over 20 years' experience in the industry, Mr. Bazar started his career in the mining technology industry designing intelligent automation systems and analyzing data. In 2003, Mike started Bazar Solutions in Lubbock, TX. He is a wellknown subject matter expert, guest speaker, and highly recognized authority in the MSP industry. In 2023, Mike and his Bazar Solutions team merged with Vector Choice.

Sarah Sawyer, Chief Operating Officer Sarah has a Master’s in Leadership and an EDS degree in Policy and Leadership. As former Executive Director of Career Programs at Craven Community College, she oversaw the operations of 23 different academic programs in business and technology with over 85 directly reporting staff. As the COO of Vector Choice, Sarah handles daily operations for on the sales/client relationship, marketing, finance, and human resources side of business.

Jon DePerro, Chief Compliance Officer CMMC RPO | Member, American Bar Association Jon has over two decades in security and risk management. Most of this time was with the US Army where he served as a Counterintelligence Special Agent. Jon's various global assignments involved advanced security and threat management roles at the Army's Intelligence and Security Command and the NSA in support of the national intelligence and US Special Operations communities.

Beau Dickie, Chief Security Officer Beau leverages his 20 years in security, operations, law enforcement, and incident response to protect organizations while enabling their critical business functions.

Beau's knowledge of physical security, cybercrime investigations, and vulnerability assessments lead him to serve as a subject matter expert in courts of law and board rooms across the Southeast. Beau's demonstrated success in cybersecurity offers our clients enterprise level security solutions scalable for small and midsized businesses.

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A LETTER FROM OUR CEO For over 25 years, I have proudly worked to build a business in an invigorating and ever-changing industry. Vector Choice is the culmination of all my efforts and I am pleased to have the opportunity to work with you.

Our team is comprised of knowledgeable, dedicated professionals who focus solely on the integrity of our services so they can readily assist you in keeping your business front of mind. We select our partners with great care and vet only the best in the industry, which allows us to offer superior service at the best value to our clients.

However, great technology is not about what goes on behind the scenes. It should be about how it works for you and if it allows you to focus on your greatest assets--your staff and your clients.

Vector Choice Offers: • Best In-Class Service, Including Quarterly Meetings • Unprecedented Tenure in the Industry--Over 25 Years and Counting • Global Presence and Experience with National and International Compliances • Expertise with Mid- to Large-Sized Companies • CEO Nationally Recognized Expert in the Technology Industry We would be honored to be considered your partner for all of your business technology needs.

Even with all our growth and all of our success, we know that the most important member of our team is you, and we will always define IT with you in mind.

Sincerely,

Will Nobles, CEO

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WHAT WE DO

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Managed IT Services It’s the lifeblood of our business and yours. By outsourcing your network monitoring, Vector Choice is in control of problems before they even happen. We have customized solutions that meet the needs of clients of all sizes. Mitigate downtime and eliminate questions by outsourcing your IT with us.

Email Hosting Still using an AOL email address for your business? GSuite just not cutting it for your growing team? Email is the lifeblood of today’s business communication and you should have confidence that it will maintain the bandwidth, storage, capabilities, and protection that your business needs to function and grow.

Phone Hosting Our digital environment still demands personal communication. Voice Over Internet Protocol, or VoIP, is the most innovative way to manage your telephone connectivity. If your business utilizes the internet, your phone system can seamlessly run via your online connection and provide your business with high-quality phone service.

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Cybersecurity Cybersecurity has become paramount for individuals and organizations alike. The dark web serves as a breeding ground for cyber threats. Network breaches, where unauthorized individuals gain access to sensitive data, can have devastating consequences for businesses and individuals alike. To safeguard against these threats, Vector Choice can implement a comprehensive cybersecurity strategy to protect the integrity of your sensitive data.

Building Technologies Your business is not just behind a screen. We can help protect and monitor your physical structure as well as upgrade the existing cable housed within it. This is a simple service that clients often feel is the first step toward ultimate security and superior network performance.

Business Internet The possibilities are endless, but how do you know if you’re ever truly maximizing the available plans? We have relationships with all the major players and can do the research for you, present pricing, and help you choose the plan that’s right for you. It’s that easy.

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Consulting and Training Technology should not be a foreign language and we work diligently with our clients to simplify the process and the implementation. From strategizing about your needs, to training your staff on how to maximize your investment, we are passionate about being in touch with our clients.

Software Development When your business needs demand a customized solution, let us design the software to help you stand out from your competition. Our development team has a breadth of knowledge that will take your needs from concept to creation and from app to application for internal or external projects.

CTO Outsourcing Every business should have one, but not every business needs a Chief Technology Officer on staff full time. We have a few dedicated professionals who stand in as your acting CTO to attend meetings, consult on major decisions, and guide your company’s technology strategy without a hefty dent in your payroll.

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OUR PROCESS

Our clients will tell you that when they partner with Vector Choice, the process--from introduction to implementation-was as smooth as possible. We understand that having your systems interrupted, even for a brief time, is difficult. Our goal is to prepare you and your team in advance and guide you every step of the way during the partnership.

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1 Initial Meeting to Uncover Your Needs

We utilize a consultative approach to help you determine your unique technology needs. Our team listens and works to establish a true relationship with our clients.

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3 Sign Estimate to Initiate Work

Network Assessment

Our “In Touch Assessment” will deliver a customized report of your individual environment and potential ways we can help.

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Based on our recommendations from your assessment, you will receive a scope of work proposal. If you see Vector Choice as your ultimate technology partner, simply sign and we will begin working immediately.

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Onboarding All-Hands Call

Implement and Install

Attentive Service and Quarterly Meetings

Once the contract is signed, we will schedule a call with your sales and service manager to discuss the projected timeline.

Our technicians implement the transition, install hardware, and handle any initial questions.

You will always reach a live technician when calling for service.

We will also hold quarterly meetings to ensure that we remain in touch with your needs.

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OUR SERVICE GUARANTEES Our guarantees are only as good as our ability to deliver on them, which we have proven time and again that we hold true to our promises. The truth is, we hope you never have to use them, but if you do, we will be the partner you can count on to make you whole again.

WE KEEP THE PROMISES WE MAKE. ALWAYS. You’ve likely been burned before by promises made but not kept, and we understand! We’ve built our business by keeping the foundational promises that we make. Every. Single. Time. Trust is not easily earned in our business and we will continue to work throughout the process to prove that we are even better than you hoped we’d be.

NO ONE WANTS TO BE IN SECOND PLACE. EXCEPT THE PERSON IN SECOND PLACE. We say we’re the best, because we are and we have the client list to prove it. Anyone can get clients, but only the best keep them year in and year out as we do. Because we deliver on our commitments and our promises, we build relationships that last rather than transactions that simply pass in time. We offer best-in-class service because that’s what it takes to stay at the top.

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OUR FOUNDATIONAL PROMISES YOU WILL ALWAYS RECEIVE A LIVE TECHNICIAN WHEN YOU CALL FOR SERVICE

YOU ALWAYS HAVE A 90-DAY MONEY-BACK GUARANTEE, DESPITE CONTRACT LENGTH

WE ALWAYS COMMIT TO PROTECTING THE PRIVACY OF YOUR INFORMATION

OUR TECHNICIANS WILL ALWAYS BE ON-SITE AND TIMELY TO RESPECT YOUR RESOURCES

100% SATISFACTION GUARANTEED. NO HASSLES, NO PROBLEMS.

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WE WILL ALWAYS MEET YOUR SERVICE LEVEL AGREEMENT TERMS

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FAQs

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WHAT DOES “MSP” MEAN? Managed Services Provider. MSP is just a fancy way of saying that one company manages several of your technology services--hosting your email or phone, maintaining hardware like servers or laptops, or even more complex solutions like building software.

WHAT DOES “MSSP” MEAN? Same as above, but the extra “S” simply accentuates that particular MSP also specializes in offering security services like dark web monitoring, data recovery if you were ever hacked, and other security services that maintain the safety and integrity of your company’s technology environment. Vector Choice is an MSSP.

WHY SHOULD I HIRE AN IT COMPANY? It all depends on what your needs are. Some companies just want additional resources when it comes to simple solutions like their phone systems. Some need far more support with data storage, monitoring, and technical assistance. And some even HAVE an IT department or dedicated person on staff, but find that it’s financially more beneficial to outsource than to hire additional full-time staff. The truth is, maybe you DON’T need to hire an IT company, but we promise, we’ll be the first to tell you.

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WE HAVE SPECIFIC COMPLIANCE REQUIREMENTS. CAN YOU HANDLE THOSE? HIPAA, FTC Safeguards, PCI, GDPR...the list will forever go on and we have experience with them all. Data security is of the utmost importance to us and we help our clients navigate the intricate waters of achieving and maintaining compliance no matter which rules you need to follow.

OUR COMPANY IS VERY SMALL/LARGE. WILL YOU BE ABLE TO SUPPORT US? We have 1,000+ person, multi-national clients all the way down to a five-person law firm. Our philosophy is that size doesn’t matter, but service does. We are able to adapt to your needs and requirements based on how you feel we can serve you best. Our staff of technicians is accustomed to quick-response for new installations and service requests because at the end of the day, it doesn’t matter what service you offer if you don’t do it well. Vector Choice specializes in best-in-class service no matter the size of our clients.

WE ARE UNHAPPY WITH OUR CURRENT MSP. HOW HARD IS IT TO SWITCH? The truth is, disruption is never an enjoyable experience. However, short term discomfort far outweighs long-term frustration. We help to mitigate the change-process sulk with copious amounts of up-front communication followed by step-by-step involvement during the switch. From on-site technician support to back-end sales and service contacts, you are assured to make it to the other side unscathed.

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OUR CLIENTS

Our clients are our first priority and the driving force behind the future of our business. We are grateful for their praise and strive to provide continued excellence to maintain their trust year after year.

We serve thousands, from small towns to major cities, in 23 states across the nation. They include national corporations, private companies, engineering consulting firms, local government agencies and authorities, universities, CPA firms, healthcare providers, law firms, manufacturing companies, and local consultants.

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Everything fell Into place working with Vector Choice. Our phones have never been easier to use!

We are in total control of our system, and given our flexible schedule, love the ability to change settings without a technician. Vector Choice’s response time is amazing, even when our issues are not urgent.

They have been wonderful partners during our upgrade, and I couldn’t ask for a better group of people to work with!

Kelley Austin Veterinary Animal Hospital

Without a doubt the single biggest benefit to Fastax since moving to Vector’s managed services is peace of mind. We really care about the security of our customer’s private information. Many of our customers are also our friends so employing a good security network goes way past compliance. We did it because it was the right thing to do. Vector Choice is proving they do more than just sell the product. They have proven that they are a very responsive organization with real people responding to real issues.

Marche Fastax

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Vector Choice has been a godsend. They quickly helped rebuild my system and installed security solutions. They established a VPN to safeguard my data, and remote access that has been rock solid from day one. When we have an IT problem their response time has been immediate. This enables me to focus on my patients, not my network. In my experience Vector Choice is a 5-star company you can trust. I could not recommend them more. If you’re shopping for an IT support solution you can stop right now.

Dr. Eric Horizon Chiropractic and Wellness Solutions

Vector Choice is the type of company I want to do business with. They brings a lot to the table. Other companies can be limited in the services they offer along with a slow response time to service requests, which was one of my main concerns in the beginning. As I made my inquiries, all roads kept leading to Vector Choice. I knew once I met with Will that this was the right decision.

Blonnie Blinds By Noon and Shutters Real Soon

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One of the biggest benefits of having Vector Choice as our IT team is the accessibility of their Support Team at the help desk. There are multiple ways to reach them, with a tech always answering the phone. The skill level and abilities of the Support Team is unlike any other IT firm we worked with previously. They are superbly trained and extremely helpful with all our requests.

Michael Shafritz & Dean

The vital function of our department within our community demands a reliable support and infrastructure. The readily available and knowledgeable support from Vector Choice has enabled our Fire Department to support the community’s needs better and faster than ever before. Any company that requires consistent and dependable support would be crazy not to give Vector Choice a try!

David West New Bern Fire Department

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Hands down the best MSP. You guys go above and beyond and stay until the job is done and done right.

The experience they have with setting up a secure and reliable infrastructure is second to none. I’m very pleased and look forward to many more years of working together. Thank you!

Ace Lynn County Hospital District

Their techs are the BEST!! They worked with me almost around the clock to get a domain registrar transfer completed. They were efficient, willing to problem solve and do whatever it took to get the domain back. I can't thank them enough!.

Courtney Jerry Pair

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Vector Choice has exceeded my expectations over the last year. IT firms I’ve worked with in the past are usually not heard from unless there is an issue, but our client relationship manager and project manager reach out regularly to make sure we aren’t needing anything new. Additionally, the support team are responsive and attentive to detail. The team never lets down until we are 100% satisfied.

Brian Dynamic Marketing Systems

I have been fortunate to have worked with this team and have experienced helpful and knowledgeable team members. Their honesty and integrity is impeccable. I recommend their expertise with confidence to anyone who has asked.

Paula Yellow House Dental & Implant

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Lubbock, TX 5830 34th Street Lubbock, TX 79407 806-853-7757 Washington, DC 13800 Coppermine Road PMB #4259 Herndon, VA 20171 703-880-1600

Fort Wayne, IN 3201 Stellhorn Road Fort Wayne, IN 46815 260-572-8302

CONTACT US

Arlington, TX 200 E. Larmar Boulevard Suite 600 Arlington, TX 76006 682-282-5838

Philadelphia, PA

Nashville, TN

10 Canal Street Suite 235 Bristol, PA 19007 215-891-9501

725 Cool Springs Blvd.

Suite 600 Franklin, TN 37067 615-208-6700

Atlanta, GA 2180 Satellite Boulevard Suite 400 Duluth, GA 30097 678-701-0210 New Bern, NC 1910 S Glenburnie Road Suite B New Bern, NC 28562 252-253-3770

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Baton Rouge, LA Mobile, AL 11 North Water Street Suite 10290/ PMB #73 Mobile, AL 36602 251-272-4220 Sales & Support Sales: 877-468-1230 Support: 877-827-6787 eMail: info@vectorchoice.com

2900 Westfork Drive Suite 401 Baton Rouge, LA 70827 225-399-0080 Houston, TX 100 Glenborough Drive Suite 429A Houston, TX 77060 281-417-4460