Vector Choice 2023 Managed Services Comparison

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Vector Choice offers managed services packages to meet organizational needs of all sizes. All of our packages come with industry-exceeding standards. From there, you select the upgrades that best meet your needs.

Core Values:

Do the Right Thing

Integrity is paramount in creating a successful business venture In every decision, we take an honest look at what it means to our clients, employees and vendors We hold ourselves to the highest ethical standards and look for these same qualities with whom we do business

Take Ownership

We accept responsibility for all of our actions. We demand excellence in ourselves, in everyone we associate with, and in everything we do. Only the highest quality products and services are acceptable for our company and clients.

Be Versatile and Agile

We focus on the future, looking for the smartest ways to improve our services, develop new markets, and express flexibility as new ideas and technologies come to the forefront

Be Respectful

We respect every individual we encounter, whether a client, employee, partner or competitor We always treat others as we wish to be treated.

Do What You Say

When we make a promise, we keep it We expect the same from our employees, clients and partners.

MANAGED SERVICES COMPARISON 2023
A D V A N C E D Service Phone Calls Always Answered By a Tech P R E M I U M B A S I C G U A R A N T E E S Make Things Right If We Fall Short 30-Day Money-Back Guarantee Never Leave a Service Voicemail Meet Service Level Expectations Try Us Before You Commit Complete Information Privacy 100% Satisfaction Guarantee 877-468-1230 www.vectorchoice.com 3rd Party Cyber Security Audit to Ensure We Remain Secure We Will Pay Out Your Existing Provider's Contract* S T E P O N E : On-site, On-time Guarantee
On-Site Support Monday – Friday, 7:00 a m – 6:00 p m Local Time Small Projects Dedicated On-site Resource Weekly Cybersecurity Awareness Tips Payment & Invoice Portal Weekly Cybersecurity & Tech Tips P R O A C T I V E A C C O U N T M A N A G E M E N T S U P P O R T A D V A N C E D P R E M I U M B A S I C $195 Per Hour, 2-Hour Minimum + Trip Fee Remote Support Monday – Friday, 8:00 a.m. – 6:00 p.m. Local Time $45 Per 15 Minutes On-Site: $275 Per Hour, 4-Hour Minimum + Trip Fee Remote: $70 Per 15 Minutes On-Site: $250 Per Hour, 2-Hour Minimum + Trip Fee Remote: $55 Per 15 Minutes After-Hours & Weekend Support Holiday Support On-Site: $390 per Hour, 8 Hour Minimum + Trip Fee Remote: $125 Per 15 Minutes 2 Hour Minimum On-Site: $390 per Hour, 4 Hour Minimum + Trip Fee Remote: $100 Per 15 Minutes, 2 Hour Minimum On-Site: $390 per Hour, 4 Hour Minimum + Trip Fee Remote: $90 Per 15 Minutes, 1 Hour Minimum Emergency Remote Response Time Best Effect 2 Hours or Less 30 Minutes or Less Emergency On-Site Response Time As Available Same Calendar Day Same Calendar Day Block Hours 10 Hours X $195 per hour Monthly Newsletter Self-Service Portal Dark Web Monitoring Report Strategic Business Reviews Dedicated Account Manager* Monthly Executive Summary Report 877-468-1230 www.vectorchoice.com On-Site: $195 Per Hour, 2-Hour Minimum + Trip Fee Remote: $50 Per 15 Minutes Cybersecurity Event $400 per hour $300 per hour Is Included In The Package Can Be Added On $195 Per Hour, 2-Hour Minimum + Trip Fee $250 per hour N/A N/A Monthly Quality Assurance Touchbase Email

Custom Employee Onboarding & Offboarding Forms

User Management

Access Permissions Violation Monitoring

Suspicious Exposure of Sensitive Information Monitoring

M365 Suspected Bot Attacks Monitoring

Mass Data Deletion / Download Monitoring

Microsoft 365 User Account Monitoring

White and Blacklist in Spam Filter

Password Vault

Microsoft 365 or Google Workspace Backup

Data Loss Prevention

2FA / MFA

Phishing Simulation

Microsoft 365 or Google Workspace

Support and License Management

On-Demand Training

New User Setup*

P R O A C T I V E A C C O U N T M A N A G E M E N T C O N T I N U E D A D V A N C E D P R E M I U M B A S I C
877-468-1230 www.vectorchoice.com S T E P T W O : Is Included In The Package Can Be Added On A D V A N C E D P R E M I U M B A S I C User
U S E R M A N A G E M E N T
Real-Time Dashboard
Training Email Spam Filtering

Microsoft 365 Azure / Intune Support & License Management

EndPoint Protection

Application Control

Content Filtering

24 / 7 / 365 Proactive Management & Alerts

Scheduled Preventative Maintenance

Patch Management - Microsoft, Adobe, Mozilla, Java, Google Chrome

Automatic Escalation & Resolution Alerts

Service Auto-Healing

Firmware Updates

Support & Fix Computer Issues

Malware Sandboxing

Computer Encryption Management

Ring-Fencing*

Custom Alerts

SIEM

MDR / SOC

Data Loss Prevention

Cyber Attack Remediation

Automated Software Deployment

Provision Computer

*Labor Only; All Hardware and Software Costs Will be Additional

877-468-1230 www.vectorchoice.com Is Included In The Package Can Be Added On S T E P T H R E E : C O M P U T E R M A N A G E M E N T A D V A N C E D P R E M I U M B A S I C

Web

Computer Computer File Backup

Additional Storage for Computer File Backup

Server Server Data Backup

Additional Storage for Server Backup

Disaster Recovery Backup BDR Backup

Additional Storage for BDR Back-up

C O M P U T E R M A N A G E M E N T C O N T I N U E D A D V A N C E D P R E M I U M B A S I C 877-468-1230 www.vectorchoice.com All the Time VPN for Computers Is Included In The Package Can Be Added On Installation of New Software *Labor Only; All Hardware and Software Costs Will be Additional
Gateway
Security
S T E P F O U R : B A C K U P & R E C O V E R Y A D V A N C E D P R E M I U M B A S I C
/ Content Filtering
Multi-Engine Proxy Scanning

Endpoint Protection

24 / 7 / 365 Proactive Management & Alerts

Scheduled Preventative Maintenance

Patch Management - Microsoft, Adobe, Mozilla, Java, Google Chrome

Automatic Escalation & Resolution Alerts

Firmware Updates

Application Control

Service Auto-Healing

Microsoft 365 Azure / Intune Support & License Management

Malware Sandboxing

Server Disk Encryption Management

Ring-Fencing*

Remote Support & Fix - Server Issues

Custom Alerts

SIEM

MDR / SOC

Data Loss Prevention

Cyber Attack Remediation

Automated Software Deployment

On-Site Support & Fix - Server Issues

24 / 7 / 365 Backup Monitoring, Alert Management

A D V A N C E D
S E R V E R M A N A G E M E N T P R E M I U M B A S I C
S T E P F I V E : Is Included In The Package Can Be Added On
877-468-1230 www.vectorchoice.com

Firewall with IDS / IPS

Dark Web Monitoring

Power Management

Network Monitoring & Alerts for All Network Devices & Peripherals*

Power Management with UPS

Governance, Risk and Compliance Center

Written Policies

Plan of Action and Milestones (POAM)

Network Diagram

Monthly Audit Log Creation

Monthly Audit Log Review

Monthly Compliance Report

Vendor Compliance Management

Disaster Recovery Plan

Disaster Recovery Testing

Data Flow Chart

Network & Security Assessment Reporting

877-468-1230 www.vectorchoice.com Is Included In The Package Can Be Added On S T E P S I X : S I T E M A N A G E M E N T S I T E
Site-to
S T E P S E V E N : T R U E C O M P L I A N C E
Site VPN
COMPLIANCE

Vulnerability Scanning

Penetration Testing

Security Vendor Management

Create Written System Security Plan

Attend Executive Leadership Meeting

Review And Report IT Security Training Results

Attend And Update Board Members (if applicable)

Review And Report Vulnerability Assessment

Review And Report Security Analysis

Review And Report Inventory Data Assets

Review And Report Threat Intelligence Emails

Review And Report Security Deliverables

FTC Compliant Qualified Professional Services

Tablet Device Management (MDM)

Support & Fix Tablet Issues (Remote Only)

All the Time VPN for Tablets

Application Control

877-468-1230 www.vectorchoice.com Is Included In The Package Can Be Added On S T E P E I G H T : v C I S O
v C I S O
S T E P N I N E : M A N A G E D T A B L E T T A B L E T

Technology, security, and compliance have become essential, irreplaceable components of doing business today. To help maintain a productive environment for you, your employees, and your customers, Vector Choice offers tiered services and solutions to align with your business needs

With over 15 years in business at Vector Choice, our clients appreciate our depth of knowledge and experience, with an industry-leading team of support technicians, and a 24 / 7 / 365 proactive management & alert system

We know you have a multitude of choices when it comes to your IT providers We believe you will quickly recognize that Vector Choice is your Responsible & Reliable IT Solutions provider

877-468-1230 www.vectorchoice.com Is Included In The Package Can Be Added On M A N A G E D M O B I L E M O B I L E Mobile Device Management (MDM) All the Time VPN for Mobile Application Control Support & Fix Mobile Issues (Remote Only) S T E P T E N :
CYBERSECURITYSERVICES MANAGEDITSERVICES CONSULTINGITSERVICES ASSESSMENTS CLOUDCONSULTINGSERVICES SUPPORTSERVICES DATACENTERSERVICES SECURITYSERVICES CLOUDSERVICES SUPPLYCHAIN MANAGEMENT COLLABORATION SERVICES NETWORKINGSERVICES SUBSCRIPTIONSSUPPORT ANDMANAGEMENT BUILDING TECHNOLOGY COMPLIANCESERVICES TRAININGSERVICES TECHNOLOGY | SECURITY | COMPLIANCE
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