11 Things We Do Better
A Great Customer Experience
While anyone can technically fix a computer, the quality of the experience working with the technician is paramount. At Vector Choice, we strategically prioritize every issue, driving us to deliver exceptional support and service for your systems.
We Strive For LIVE Answer On Our Calls
Our goal is to connect you with a live person every time you call. We understand that dealing with computer issues can be frustrating, so we strive to provide prompt and efficient support. You have an option to leave a voicemail and your request will be immediately logged as a service ticket, and you can expect a timely return call.
We Help Solve Your Business Problems
We partner with you to develop tailored business solutions. Rather than just promoting the latest technology, we prioritize understanding your specific challenges. By carefully listening, we identify the root causes of your business problems and offer strategic approaches to achieve your goals.
We LOVE Documentation
Clear and comprehensive network documentation is key to resolving issues quickly and executing projects smoothly. That’s why we maintain detailed records of service requests, resolutions, and network diagrams while also ensuring your encrypted credentials are securely stored for safe, streamlined access when needed.
Fast Response To Requests & Critical Response
Time Guaranteed
Some companies may delay their response if a problem doesn't seem critical. We understand that issues need immediate attention, which is why we prioritize prompt communication. Our contracts outline specific response times, ensuring you know when to expect resolution. When you're facing a critical situation, we deliver rapid solutions.
Security Is Paramount
At Vector Choice, we adhere to stringent security best practices both internally and for all our clients. Recognizing that security is only as strong as its weakest component, we prioritize cybersecurity education for our team and clients to safeguard your network. Your protection is our commitment.
We Talk Plain English
Our goal is to provide a clear and understandable explanation of our work and the issues involved.
Committed To Quality
Managing a company's IT infrastructure and critical networks is a substantial responsibility that we approach with the utmost seriousness. Delivering excellence demands a strong partnership built on open communication, proven expertise, and adherence to industry best practices. When our values and a potential client's goals diverge, we respectfully decline the opportunity. We want to ensure our goals and values align with those of our clients to ensure a successful and positive partnership.
A Wide Spectrum Of Skills And Expertise
From quick PC repairs to advanced server and network engineering, we’ve got you covered. Our team stays up to date on certifications and training to deliver the best results and help you get the most from your technology. And if an issue falls outside our scope, we work with trusted specialists to resolve it quickly.
Our Customers Love Us
Our unique approach sets us apart with a 98.6% customer satisfaction score to prove it. We deliver measurable value through reduced downtime, faster issue resolution, stronger data security, cost efficiency, improved communication, and streamlined IT management.
Satisfaction Guaranteed
All our programs and products come with an unprecedented 100% Money Back Guarantee.
Experience the 11 things we do better. Schedule your discovery call now!