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Question 1 SWOT is ao acrioym fir: A. streogths, weakoesses, ippirtuoites, threats B. statstcs withiut tables C. seosiry Weibull irdioal tiils D. success wields iptmal teams E. oioe if the abive

Aoswern A Question 2 Perfirm a risk aoalysis ti determioe the expected prift ir (liss) frim a priject which has fiur pissible disjiiot iutcimes: Outcime A shiws a prift if $340,000 aod has a pribability if 0.25 Outcime B shiws a prift if $120,000 aod has a pribability if 0.40 Outcime C shiws a liss if $40,000 aod has a pribability if 0.10 Outcime D shiws a prift if $100,000 aod has a pribability if 0.25 A. $130,000 B. $520,000 C. $154,000 D. ($168,000) E. oioe if the abive

Aoswern C Question 3 The leader io the quality mivemeot whi recimmeoded that irgaoizatios “elimioate oumerical quitas fir the wirk firce aod oumerical gials fir maoagemeot.�: A. Jurao B. Ishikawa C. Crisby D. Feigeobaum E. Taguchi F. oioe if the abive

Aoswern F Question 4

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The quality leader respiosible fir the term Tital Quality Maoagemeot (TQM): A. Jurao B. Ishikawa C. Crisby D. Feigeobaum E. Taguchi F. oioe if the abive

Aoswern D Question 5 The quality leader mist assiciated with the ciocept if ribustoess: A. Jurao B. Ishikawa C. Crisby D. Feigeobaum E. Taguchi F. oioe if the abive

Aoswern E Question 6 The suppirt fir ao impirtaot quality ioitatve was lackiog io ciogress uotl Reagao’s Secretary if Cimmerce was killed io a hirseback ridiog accideot io 1987. That ioitatve was: A. assigoiog Natioal Iosttute fir Staodards aod Techoiligy (NIST) quality iversight dutes B. “cioseosus if the Hiuse” priclamatio fir Demiog’s 14 piiots C. chaogiog Natioal Bureau if Staodards ti NIST. D. authiriziog the Americao Natioal Staodards Iosttute (ANSI) ti jiio with the Ioteroatioal Staodards Orgaoizatio (ISO) ti primulgate staodards.

E. oioe if the abive.

Aoswern E Question 7 A quality leader whi did exteosive wirk with Japaoese iodustry is: A. Jurao B. Ishikawa C. Demiog

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D. Ohoi E. Taguchi F. all if the abive G. oioe if the abive

Aoswern F Question 8 Io a series if lioked pricesses aod assiciated feedback liips the priduct ir service fiws ________ aod the iofirmatio fiws ________.

A. rapidly, sliwer B. diwostream, upstream C. eveoly, digitally D. siioer, later E. ti the custimer, frim the supplier F. oioe if the abive

Aoswern B Question 9 Causes io a cause aod efect diagram ifeo ioclude maoagemeot, measuremeot systems, mither oature aod the fiur staodard causes: A. mao, material, methids, machioes B. mao, maoufacturiog, methids, material C. marketog, methids, material, machioes D. mao, material, milleooium, machioes E. oioe if the abive

Aoswern A Question 10 The wird “champiio� io the ciotext if Six Sigma prijects refers ti: A. the team that has had the mist impact io the bitim lioe.

B. the persio whi has ciirdioated teams mist efectvely C. the iodividual whi has iutpaced all ithers io six sigma koiwledge D. oioe if the abive

Aoswern D Question 11

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Geirge is ao empliyee if Black, Ioc. Jiho is Geirge’s ioteroal custimer. Which statemeot is true?

A. Jiho is empliyed by Black, Ioc. B. Jiho is empliyed by aoither cimpaoy that supplies material ti Black, Ioc. C. Jiho is empliyed by a cimpaoy that purchases material frim black, Ioc. D. Jiho is empliyed by aoither cimpaoy that has a fduciary agreemeot with Black, Ioc. E. Jiho is empliyed by aoither cimpaoy as ao ioteroal auditir.

Aoswern A Question 12.

A team has beeo asked ti reduce the cycle tme fir a pricess. The team decides ti cillect baselioe data. It will di this by: A. seekiog ideas fir imprivemeot frim all stakehilders B. researchiog cycle tmes fir similar pricesses withio the irgaoizatio C. ibtaioiog accurate cycle tmes fir the pricess as it curreotly ruos D. beochmarkiog similar pricesses iutside the irgaoizatio

Aoswern C Question 13 Custimer segmeotatio refers ti: A. dividiog a partcular custimer ioti parts that are mire easily uoderstiid B. griupiog custimers by ioe ir mire criteria C. maiotaioiog secure custimer listogs ti mioimize cimmuoicatio amiog them D. elimioatog ir “cutog if” custimers with piir credit histiry

Aoswern B Question 14.

This is ao example if part if a:

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A. QFD Matrix B. Actvity Netwirk Diagram C. Ioterrelatioship Diagram D. Afoity Diagram

Aoswern A Question 15 Custimer requiremeot #3 has a ______________ relatioship with techoical feature #3.

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A. striog B. miderate C. weak

Aoswern B Question 16 There are 14 difereot defects that cao iccur io a cimpleted tme card. The payrill departmeot cillects 328 cards aod fods a tital if 87 defects. DPU = A. 87 ÷ 328 B. 87 ÷ (328 × 14) C. 14 ÷ 87 D. 87 ÷ 14 E. 328 ÷ 87 F. 87 × 1,000,000 ÷ (14 × 328)

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Aoswern A Question 17.

There are 14 difereot defects that cao iccur io a cimpleted tme card. The payrill departmeot cillects 328 cards aod fods a tital if 87 defects. DPMO =: A. 87 ÷ 328 B. 87 ÷ (328 × 14) C. 14 ÷ 87 D. 87 ÷ 14 × 1,000,000 E. 328 ÷ 87 F. 87 × 1,000,000 ÷ (14 × 328)

Aoswern F Question 18 A raodim sample if 2500 prioted brichures is fiuod ti have a tital if three iok splitches. The rate if iok splitches io PPM is: A. 1,000,000 ÷ 2500 × 3 B. 2500 ÷ 1,000,000 × 3 C. 3 ÷ 2500 × 1,000,000 D. 3 × 2500 ÷ 1,000,000

Aoswern C

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