IT Service Management careers

IT Service Management careers Intro IT service management (ITSM) explains a strategic approach to design, delivery, management and enhancing the ways that services utilize infotech (IT). ITSM personnel do this by making sure that technology, procedures and individuals match the business requirements of the organisation.

The majority of organisations use well-established best-practice ITSM approaches such as ITIL to help them accomplish these goals.

ITIL is the most popular ITSM method worldwide today, used by companies like Boeing, Sony, IBM, Microsoft and Barclays Bank.

You will see ITIL qualifications as a requirement on many ITSM job advertisements. The most typical ITIL credentials, and the entry-level credentials into an ITSM career is the ITIL Foundation accreditation.

ITSM professions ITSM uses various and important functions. ITSM functions need a broad variety of abilities however the majority of them share the fact that individuals performing them have a thorough knowledge of one or more technical areas of IT. Some other functions though tend towards the mainly company aspects. In 2020, if you desire to pursue an ITSM career, you will be at an advantage if you can show both technical and organisation skills.

According to AXELOS, there are varied ITSM jobs offered for people holding an ITIL accreditation.

Entry-level roles such as Service Desk Technician and IT Project Support, are starting points for progressing into more senior roles.

Let us now take a look at these various ITSM jobs in more depth.

IT Project Support Typical income: $35,000 annually.

This function offers administrative support to a task or program team. It is not a customer-facing. It needs great deals of data collection and file management and can later on advance into an IT Project Manager role.

Abilities required:  

efficient organizational skills. experience in an office environment is advantageous.

Service Desk Technician Average wage: Up to $42,000 annually.

Known as Help Desk Technician or Support Technician, this function assists users with hardware or software application issues. When they experience an issue, this role is the very first point of contact for users.

Abilities needed:    

efficient communication. understanding of the products you are supporting. a customer-driven approach. excellent analytical skills.

IT Support Technician Typical salary: Up to $45,000 annually.

This technical job requires determining and fixing software application and software and hardware problems. Issues are normally escalated by service desk staff. Many need fixing urgently so this can suggest it is a pressurized role.

Skills required:   

outstanding IT knowledge. calm under pressure. technical accreditation e.g. Microsoft, Cisco, Linux or Oracle.

Service Desk Manager Typical wage: $60,000 each year This job is accountable for the everyday management of the service desk team and guaranteeing customers leave satisfied. This job must coach and inspire the support team and make sure that efficient procedures remain in place.

Abilities needed:  

basic supervisory skills.

IT Change Manager.

Average wage: $65,000 annually.

This job is responsible for managing, tracking and controlling changes to the software application, hardware or IT system setups. They license small changes, but larger changes are discussed with a Change Advisory Board.

Skills needed:  

superb organization and management abilities. knowledge of configuration management.

Business Relationship Manager Typical wage: as much as $65,000 each year This job is accountable for developing relationships in between an IT organisation and its consumers, making sure that IT services are fulfilling the needs of the latter. They comprehend the IT services used, and how they can help the client.

Skills required:  

good managing people skills. ability to construct trust.

Security Analyst Average salary: as much as $65,000 per year.

This function is responsible for using diagnostics software to prevent security breaches and developing solutions to strengthen a company's network against attacks. It might likewise be associated with security training and specifying an organization's security policies.

Skills required: 

in-depth understanding of cyber security and cyber resilience.

IT Architect Average salary: $75,000 annually.

IT Architects design IT services that increase performance, fix or reduce business issues. They often specialize in a specific location of IT and often lead development teams.

Skills required:     

wide variety of technical abilities. planning. leadership. problem fixing. generally requires a computer science or business details systems degree.

IT Operations Manager Typical salary: $75,000 per year.

This role is responsible for leading the service desk and IT infrastructure teams, to guarantee services and innovations are working appropriately. They monitor software and hardware and develop processes to ensure problems are resolved rapidly.

Abilities required:  

exceptional company and management skills. understanding of IT operations.

Service Level Manager Average salary: $75,000 per year.

A Service Level Manager job is accountable for working out and developing Service Level Agreements (SLAs) that align with a customer's service level targets. These services get outlined in agreements. They are also responsible for analyzing the predetermined service levels.

Skills required:   

outstanding communication. negotiating. general managerial skills.

IT Project Manager Average income: approximately $90,000 per year.

This role is one frequently followed by IT Architects. The role is responsible for leading, preparing and handling IT tasks. Typically this function would also need qualifications such as PMP or PRINCE2.

Abilities required:    

task management. exceptional interaction. analytical skills. general management.

IT Programme Manager Typical wage: up to $95,000 annually.

This role is accountable for leading and preparing programmes of change involving IT. This includes managing the risks, budgets, plans, priorities and quality of numerous projects. Usually this role would likewise require qualifications such as PgMP or MSP. Abilities needed:     

programme management. outstanding interaction. analytical. leadership. strategy.

Top-tier ITSM roles Typical wage: over $150,000 annually.

There are a number of executive-level ITSM roles which would see you making strategic choices for your organisation. These consist of Chief Technology Officer, Chief Information Officer and Chief Information Security Manager. They would generally require the highest-level ITSM certifications.

Skills required:    

strategy. leadership. company knowledge. flawless management abilities.