Financial vanguard

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NOVEMBER 9, 2015

CBN moves to halt ‘shylock’ lending Banks must provide terms and conditions of a loan agreement Pricing, repayment schedule, repayment amount, tenure and opt out options Banks to provide financial counseling Set guidelines for debt collection BY OMOH GABRIEL

T

HE Central Bank of Nigeria CBN will soon introduce a set of measures that will protect bank customers from unethical interest rates, illegal charges and other

manipulations by bank officials. The rules which are in draft form are aimed at protecting bank customers from excessive exploitation by banks. The draft rules are currently being discussed by stakeholders. According to the soon-to-be-introduced rules, the

“CBN shall ensure that operators (banks), establish structures to prohibit predatory lending and hence support a positive credit culture in the industry. Financial operators shall provide credit counseling to prevent consumers’ indebtedness due to limited financial

WORKSHOP: From left, Yinka Jimoh Abdulraheem, Head, Subsidiaries Conduct and Compliance, Access Bank Plc, Paula Parkinson, Assistant Legal Attaché, FBI, US Consulate, Lagos, Obinna Nwosu, Group Deputy Managing Director, Access Bank Plc; and Pattison Boleigha, Chief Conduct & Compliance Officer, Access Bank Plc at the Bank’s Compliance Awareness Week Stakeholders workshop which held at the bank’s head offices in Lagos. C M Y K

knowledge. Credit counseling is the process of educating consumers to prevent unnecessary debt and support in debt settlement”. The CBN draft rules will further ensure that “Credit counseling facilities are available in Nigerian banks and accessible to all customers especially for customers that are most in need of this service or consumers that request this service. Consumers, the draft rule states “shall be made aware of such services and shall be encouraged to take advantage of such facilities provided by the operators. When the rules become operational the rules stipulates that “Operators must provide detailed information on the terms and conditions of a loan agreement to consumers prior to executing the loan agreement. Such information must at a minimum include the pricing, repayment schedule, repayment amount, tenure and opt out options”. According to the rules being fine tuned by monetary authorities, “The CBN shall set guidelines for ethical debt collection practices in the industry. These guidelines shall be based on dialogue, respect for the consumers’ privacy and longevity of consumer-operator relationships amongst others. “In the event that consumers fail to meet their financial obligations, financial operators shall be encouraged to adopt ethical debt recovery practices such as recovery processes must be courteous, fair and non-coercive. Operators shall ensure that personnel assigned to recover debts are properly trained. Consumers shall be informed in advance before a recovery process is initiated”. The new rules that may come into effect soon states that “Sales promotions or related activities shall be conducted professionally and ethically. In a bid to generate increased business volumes or attract new customers, financial operators shall provide factual information and shall not seek to mislead consumers. Financial operators shall also not take advantage of consumers’ inexperience, gullibility or lack of understanding. “ Financial operators shall be required to meet the demands of promotional offers. In addition, before

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