To engage our diverse community through creativity, discovery, and knowledge.
To enrich, inspire, and engage our community by providing innovation, information, and a place to learn.
Excellence in Customer Service Intellectual Freedom Accessibility Integrity Respect Life-Long Learning
Table of Contents Mission, Vision, Values................................... 2 Message from the Board Chair....................... 3 Strategic Goal 1: Literacy............................. 4, 5 Strategic Goal 2: Visit a comfortable place ..... 6 Finances......................................................... 7 Strategic Goal 3: Strengthen community.... 8, 9 Strategic Goal 4: Local prosperity................. 10 Management Team....................................... 11 Contact Information...................................... 12 COQUITLAM PUBLIC LIBRARY Annual Report 2016
Above: A young library visitor joins the Dark Side as the 501st Legion invades the City Centre Branch to help celebrate Free Comic Book Day. 2
From the Board Chair Library Board 2016 Front row: Sandra Hochstein, Trustee; Alice Hale, Chair; Dave Whelan, Trustee Back row: Naresh Sahota, Vice Chair; Erin Adams, Trustee; Brent Asmundson, Councillor / Trustee; Brian McBride, Treasurer; Matt Djonlic, Trustee “A library outranks any other one thing a community can do to benefit its people.” When the entrepreneur and philanthropist Andrew Carnegie said those words long ago, he probably didn’t realize how true they would be today. In 2016, the Coquitlam Public Library continued to serve and engage with our community through our programs, services, people, and physical spaces. In the second year of our three-year Strategic Plan, we advanced our goals of literacy, community, fostering creativity, and building skills, among others. It’s been a very busy year and we are very proud of our many achievements. To support STEM, we partnered with SD43 and Douglas College to host a Science Fair with 23 teams participating and 200 visitors. We responded to the community’s request for a silent reading lounge at the Poirier branch where you will find comfortable lounge seating. To enhance the way we deliver our services, we reorganized departments and we completed an extensive computer upgrade project. In response to changing community requirements and as part of our book bus–Library Link– development plans, we added four new stops across Coquitlam. Our ever-popular Summer Reading Club saw 2178 children participating. On behalf of the CPL Board, I would like to recognize the CPL management and staff, the Friends of the Library, and the City of Coquitlam for their wonderful contributions in making 2016 another successful year. Last but not least, a big thank you to all of our patrons for their continuing support. Alice Hale Board Chair COQUITLAM PUBLIC LIBRARY Annual Report 2016
adult, teen, family & community literacy
Left: Story Times help children develop listening and looking skills. Parents learn how to engage their children with stories and songs. We offered story times in Chinese, Korean and Farsi with classic tales and rhymes in newcomers’ home languages and in English. Above: Head & shoulders, knees & toes / Eyes, ears, mouth & nose! year
Below: Persian Story Time
# of programs attendance
Children’s Programs 2016 683 47,543 2015 670 49,190 Teen Programs 129 5,132 2016 146 7,284 2015 Our popular school success programs for children included Reading Buddies, Parlez-Nous Français and Homework Help. Children were paired with knowledgable teens who helped them with their schoolwork. Coquitlam residents used the Library's resources—tutors, conversation groups, book clubs and online language lessons from Pronunciator—to improve their English skills. Left: 139 newcomers participated in our Adult Learners Summer Reading Club. Participants who read five books in English and wrote book reviews received a certificate. COQUITLAM PUBLIC LIBRARY Annual Report 2016
The Library held its first-ever Science Expo, which saw 23 projects exhibited by 45 students. Participants from grades 3–12 were grouped into four categories based on their age.
Above: At Club Diginista, BCIT instructors Colleen and Rana taught girls ages 9-12 coding basics using the program Scratch. This program was presented in partnership with Soroptimist International of the Tri-Cities.
Above: The winners of 1st, 2nd and 3rd place in the Senior category.
Above: Simon Fraser University’s Science AL!VE presented Girls in Science, with fun experiments for girls in grades 3–5.
Coquitlam 125 Creative Contests Children used drawings and Lego or Keva constructions to show us what Coquitlam will look like in 125 years. Teens participated in a “Get Caught Reading” photo contest. Adults wrote “tiny stories” of 420 characters or fewer. COQUITLAM PUBLIC LIBRARY Annual Report 2016
Children aged 5–8 years old learned how motors, gears and axles work by building working Lego models with instruction from Robokids Coquitlam. 5
Visit a comfortable place
physical spaces meeting residents’ needs
We opened a Silent Reading Lounge at our Poirier Branch with newspapers in multiple languages as well as a digital newspaper reading station.
Spotlight on Library Link
We added four more stops to our Library Link service. In addition to Cottonwood Park and Tri-City Family Place, we now visit Place Maillardville and Galloway Park, as well as the Strong Start programs at Riverview Park Elementary and Maillard Middle School. Above: children read on board Library Link. COQUITLAM PUBLIC LIBRARY Annual Report 2016
Customer Service Improvements • We merged our Information and Checkout desks, so our customers can have all their service needs met at one location. • We added a remote printing service that allows customers to send print jobs from their phone or from a remote computer and pick them up in the Library. • We reorganized our collections to make our high-demand materials easier to find. • At our Poirier Branch, we installed new selfcheckout machines that can send due dates to the borrower’s email account. On the Library Link New Members: up 103% from 2015 Visits: up 80% from 2015 Circulation: up 75% from 2015 6
fines and fees
building and grounds maintenance
conferences and courses
promotion and publicity
rental, administration and other
Accumulated surplus, beginning of year
Accumulated surplus, end of year
magazines and online subscriptions
salaries and benefits supplies and equipment telecommunications, computer charges and utilities
Annual surplus (deficit)
Auditors: KPMG LLP COQUITLAM PUBLIC LIBRARY Annual Report 2016
a partner for the community to engage and celebrate We celebrated the History of Fraser Mills and Maillardville in partnership with Coquitlam Heritage Society, the Société Francophone de Maillardville and Vancity. Left: Local fiddler Denis Leclerc entertained the crowds with Francophone folk music. Below: Attendees looked at displays of local artifacts.
Below: A panel of formerly homeless people told their “Stories from the Street” and entertained with songs. Partners: Tri-Cities Homelessness & Housing Task Group, RainCity Housing and Vancity.
Below: At Stories, Songs & Crafts for People with Developmental Challenges, a participant made holiday cards with her sister and librarian Teresa (left to right).
COQUITLAM PUBLIC LIBRARY Annual Report 2016
Left: Over 500 children, parents and volunteers came to the City Centre Branch for our first-ever Easter Egg Hunt.
Adult Programs year # of programs attendance 2016 402 8,165 2015 454 8,211
We celebrated the history, food, art and language of world cultures on Korean Culture Day (above) and Persian Culture Day (left).
Students of the Pandit Jasraj School of Music entertained with a classical Indian vocal concert to celebrate Diwali (left) and Arts Musical Studio performed classical Chinese music to mark the arrival of Lunar New Year.
COQUITLAM PUBLIC LIBRARY Annual Report 2016
fostering creativity, building skills & developing people
We partnered with several local businesses and community organizations to provide informative programs to Coquitlam residents. These groups included: Arts Musical
Library customers booked one-on-one appointments with our staff to learn to: • download eBooks • navigate their tablet or smartphone • create with our brand-new 3D printers • use our job search resources • do research • use one of our many online databases
Public PC Logins 2016 61,368 2015 59,905
Studio; Avia Employment Services; Canadian Cancer Society; Canadian Diabetes Association; Citizenship and Immigration Canada; City of Coquitlam; Coquitlam Express; Coquitlam Heritage Society; Council of Senior Citizens’ Organization of BC; Dogwood Pavilion; Douglas College; Hub Cycling; ISS of BC; LEAP Clinic; Pandit Jasraj School of Music; Place des Arts Teen Musical Theatre Company; Raincity Housing; Richmond Multicultural Community Services; Robokids Coquitlam; S.U.C.C.E.S.S. Multicultural Early Childhood Development Project; S.U.C.C.E.S.S. Tri-Cities Immigrant Settlement & Integration Program; School District 43; Science Al!ve; Société Francophone de Maillardville; Soroptomists; TriCity Iranian Cultural Society; TransLink Travel Smart; Tri-Cities Homelessness & Housing Task Group; Tri-City News; Vancity.
Informational Questions Answered 2016 92,707 2015 81,801 COQUITLAM PUBLIC LIBRARY Annual Report 2016
Todd Gnissios Executive Director
Silvana Harwood Deputy Director and Director, Technologies Rory Weston Manager, Innovation and Technology Melani Williams Manager, Collections and Technical Services Anthea Goffe Director, Community Engagement
Sandra Haluk Office Manager
Jay Peters Manager, Marketing and Communications
Aubrie McQueen Human Resources Advisor Naomi Macdonald Payroll and Benefits Administrator
Barbara Weston Manager, Programming and Community Connections Maryn Ashdown Director, Customer Experience Sharmini Manoharan Manager, Customer Experience and Facilities Lily Vukasovic Manager, Customer Experience
Coquitlam Population* 139,284 (2011) 126,804
Visits 828,409 818,871
New members 10,982 10,035
Circulation (total) 1,139,218 1,178,445
Circulation (digital) 62,941 51,777
*http://www12.statcan.gc.ca/census-recensement/2016/dp-pd/prof/index.cfm?Lang=E (accessed March 29, 2017).
COQUITLAM PUBLIC LIBRARY Annual Report 2016
Thank you for your generous donations: Colleen A. Talbot Kinsmen Club of Coquitlam Mr. Gary Korstrom
OF COQ U DS N
M PUBL LA IC IT R BRA Y SO LI C
We gratefully acknowledge the Friends of Coquitlam Public Library Society, who continued to advocate for the Library and raised funds to help provide new technologies to the public.
Left: a few of our dedicated Friends at Quiz Night. Three cheers for our Teen Advisory Council, for their invaluable assistance with our most popular events. Right: Teen Advisory Council members at our Easter Egg hunt, pictured along with librarian Chris (3rd from left).
Library Link See schedule at: www.coqlibrary.ca
City Centre Branch 1169 Pinetree Way Coquitlam, BC V3B 6X1
Poirier Branch 575 Poirier Street Coquitlam, BC V3J 6A9
www.coqlibrary.ca COQUITLAM PUBLIC LIBRARY Annual Report 2016 v.â€‰4