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the Vanderbilt Executive Development Institute


OPERATIONAL EXCELLENCE A two-day program to help you improve efficiency and win more customers Within each organization is the opportunity to revolutionize operations and business results through effective strategies and increased efficiencies. Achieving operational excellence requires high-performance processes that outpace the competition by aligning with the competitive strategy of the organization to deliver better value to customers. In this interactive program, you will learn how to transform your operational processes into competitive weapons by making them leaner, faster and better coordinated with the goals and missions of your organization. This program uses a mixture of cases, discussions and hands-on exercises to provide the best learning experience for the busy manager.

The Bottom Line Value to You and Your Organization You’ll learn ideas and techniques you can apply right away, including: n Tactics

for turning your operating processes into competitive advantage practices for aligning your operating strategies with your organization’s markets, core competencies and business goals n How to identify opportunities to reduce waste and inefficiencies and to increase your value/ cost ratio n Proven strategies to help you win more customers through faster response rates and increased customer satisfaction n Frameworks for understanding the critical role that operations plays in matching changing customer needs with adaptive operations n Methods that identify what keeps your operations from achieving optimal performance n How to challenge assumptions and discover “truths” that are invalid n Understanding how to transform failure into success n Strategies for building operations that have a strong fly-wheel effect and are mutually reinforcing for best performance n Best

Your Instructor* David M. Dilts, PhD, MBA, CMA

Director, Strategy Alignment, Knight Cancer Institute Professor of Management, Oregon Health & Science University (OHSU) Co-Director, Center for Management Research in Healthcare

Dr. Dilts is Director of Strategy Alignment for the Knight Cancer Institute, Professor of Management and Co-Director of the Center for Management Research in Healthcare (cMRHc. org) at the Oregon Health & Science University. He brings a unique perspective to operational issues, coupled with a deep understanding of what it takes to succeed in diverse environments. His work has been published in leading academic journals as diverse as Science—Translational Medicine, Journal of Operations Management, Journal of Supply Chain Management, Journal of Technology Transfer and International Journal of Agile Manufacturing. His work has resulted in numerous awards, most recently a 2011 National Institutes of Health Award of Merit. *Program content and faculty subject to change; check website for details.

Achieving Operational Excellence – Sample Program Schedule* Day 1

Day 2


• Understanding Flow and Identifying Excellence Preventing Bottlenecks

• Linking Efficiency with Effectiveness • Succeed by Thinking Laterally • Understanding Operational Success Drivers


• Efficiency in Action – Tools and Techniques • Rapid Fire Execution

• Putting It All Together • Learning from Failure • Action Planning for Your Future

Classes typically run from 8:00 AM to 4:30 PM (Central). Breaks are scheduled in AM, PM and for lunch. Schedule is subject to change.

Who Should Attend n C-Suite

executives of all levels n Project managers n Managers

Cost $1,980 Cost includes tuition, instructional materials, continental breakfast and lunch (all days). *Program content and faculty subject to change; check website for details.

“Excellent course. I have gained significant knowledge around operational excellence and customer intimacy. All companies should put any and all of their executive leadership team that have the responsibility to influence operational excellence within their business through this program.”

About the Vanderbilt Executive Development Institute The Vanderbilt Executive Development Institute at the Owen Graduate School of Management offers proven and practical programs to help individuals and organizations refresh, engage and strengthen management expertise. Open Enrollment Programs for individuals are short, highly focused programs in areas of Leadership, Management and Strategy. Custom Programs for organizations are custom-built and are uniquely tailored to help each client tackle a specific organizational need or to achieve its developmental goals for established and emerging leaders.

Conveniently located near downtown Nashville, Vanderbilt Owen Graduate School of Management is ranked as a top institution by BusinessWeek, the Wall Street Journal, U.S. News & World Report, Financial Times and Forbes. Visit our website for more information regarding programs and schedules, faculty biographies, online registration and maps and directions. Scan this code to view upcoming programs and dates.

the Vanderbilt Executive Development Institute

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Executive Development Institute - Achieving Operational Excellence