The Valcourt Group Advantage Providing high-quality work for our customers isn’t just a commitment; it’s a promise. Effective communication and accountability are just some of the ways that we create a seamless customer service experience. Here’s how we do it: • New Service Onboarding — This is a uniquely designed process to integrate you into our service systems, from the contract execution process through your first completed service. This process minimizes disruption to you and your tenants as we become familiar with your building. • Dedicated Account Manager — Your dedicated account manager’s highest priority is making your life easier. They will always be available to answer any questions or respond to requests. • Scheduling Coordination — Our scheduling manager works closely with your account manager to make the scheduling process painless. They can also build custom annual schedules for complex accounts, upon request. • Your Second Set of Eyes — We inspect your building for any damages or safety hazards prior to beginning work. This second set of eyes on your building is invaluable, especially since we’re able to see certain areas that are only visible when accessing the facade. Periodically during service, our operations team may observe building conditions that warrant notification to building management. • Service Oversight — An experienced supervisor is always present at the work site. The service manager conducts check-ins to ensure proper safety, compliance, and quality control during service.
Who We Are We make your life easier. We know your time is valuable, which is why we have dedicated resources toward establishing processes that create a worry-free experience.
We are your trusted advisor. Since our inception in 1986, we have identified the most effective solutions that protects the value of your investment and extends the lifetime of your building.
We are your proactive partner. We customize each service to fit your distinct needs. We’re ready to adapt to changes, working with you as a trusted partner to determine the right solution for every situation.
Valcourt Group Services Waterproofing & Restoration Façade Repair & Restoration Parking Garage Repair & Restoration ProXpress – Rapid Leak Repair Window Cleaning Pressure Washing Glass Restoration Metal Cleaning Bird Proofing Safety Systems Fall Protection Systems Rooftop Anchors SafeSite OSHA-required Inspections & Certifications Elevator Interiors Metal & Stone Refinishing
Professional Associations
Windows & Doors
1986
13+
YEAR EST.
STATES
Visit our website to learn more: edswp.com
In-House Safety & Training Programs We believe that the foundation of safety and training begins with a thorough screening process of each potential team member. Once a window cleaner joins Valcourt, a comprehensive training program begins. Formalized Initial Training Every window cleaner completes a specialized 12-week onboarding program. This includes numerous hours of initial classroom-based window-cleaning and safety training before training in the field. Written tests are completed to verify and document training. Once the trainee has completed the program satisfactorily, they are certified as a window washer. Ongoing Training Program • Safety Inspection Program — Weekly on-site safety inspections are performed by the director of operations and operations managers on all work sites and personnel. Additional training is conducted with the window cleaner as needed per the results of the inspection, and the process is documented accordingly. • Monthly Training Program — This program includes written tests, which must be passed to maintain eligibility to work. This testing ensures that all applicable knowledge is top of mind.