Now that we have moved beyond the Finance Strategic Transformation stabilization, it's time to focus inward on our own growth, well-being, and sense of community. This marks the beginning of a new chapter, one that renews our commitment to continuous learning, strengthening our team culture, and professional development areas that were important to us even before the transformation.
By embracing innovation, improvement, and recognition, we position ourselves to serve the University community even better. Your work, dedication, and intentional efforts every day matter, and through this new Quarterly Wins Report, we aim to shine a spotlight on those contributions By sharing and celebrating our achievements, we inspire each other to push boundaries, achieve new goals, and grow as a team.
Thank you for all you do I look forward to the great things we’ll accomplish together in the months ahead.
Sincerely,
Augie Maurelli VP
Great and Good
The 2030 Plan
Our Values Cascade through the Organization
#1 Impeccable Source of Information
We believe that the information and data we provide to our stakeholders must be accurate, consistent, clear, timely and accessible
#3 Strategic Continuous Improvement
We value innovative ideas that challenge the status quo, empower each team member to make changes that deliver results, and we seek to add l i thi d
#2 Service Excellence
We believe in the importance of anticipating and understanding the needs of our stakeholders, and in striving to always exceed i
#4 Collaborative Partner
We recognize that we can only succeed through relationships with others We partner within our community to accomplish mutual goals in support of our mission: teaching, research,
#5 Diverse and Inclusive Teams
We value diversity, equity, inclusivity and respect. We strive to create a culture where every team member feels included and valued, and where different backgrounds, perspectives, and ideas are celebrated
Goal#1:Stewardshipof FinancialReporting
"Our commitment to accuracy and consistency is the backbone of UVAFinance’s work. Every time we provide reliable information, we strengthen trust in our team and support the University’s mission with integrity. Thank you for upholding this high standard with every task you take on."
--Olga Weider
StewardshipofFinancialReporting
The Financial Reporting Team has successfully submitted UVA HE State Form. This is a critical milestone to support our annual financial report.
This year’s report was redesigned with segmented presentation, including additional information in MD&A and Footnotes for Medical Center’s activities.
Kudos to Financial Reporting team at Academic and Medical Center who worked hard to create a most informative report for our stakeholders, and to Matt Bonham for designing it.
Annual2024AuditbyAPA
Jacob Mair has embraced his new role of an Academic and Medical Center APA Audit liaison. In this new role, he coordinated all responses and managed critical deadlines across Academic and Medical Center.
Kudos to Jacob and UVA Finance Team who helped us ensure we respond quickly to critical items needed for the annual audit.
This initiative, launched in Spring 2024, focuses on strengthening support for the Medical Center Finance Team by establishing the essential building blocks of a robust financial and operational infrastructure.
Special thanks to Joel Kreider, project manager for this effort, and to the Academic and Medical Center Finance Teams for their invaluable contributions to this initiative!
AccountCertification (Sources&Uses)
The Account Certification Listening Tour has enabled a cross-functional UVA Finance team to engage directly with key finance partners across the university. Through these valuable interactions, we’ve gained deeper insights into the operational needs and challenges faced by our MBUs. This input is instrumental in identifying and driving continued improvements in the Account Certification process, ensuring it better supports our partners’ needs.
Thank you to JJ Sullivan, Chris Peper, Amanda Meares, and Christine Kennedy-Tyburski who have been leading the efforts to gather feedback for the development of the best solution to meet the needs of the UVA fiscal community.
Joyce Gredler is leading the charge in encouraging units across the University to commit Equipment Trust Fund dollars earlier in the fiscal year. FY2024 set a record for early commitments, and FY2025 is on track to surpass it, with yearto-date commitments and actuals at 42% and 18%, compared to last year’s 33% and 4%.
Joyce’s dedication to improving the ETF process—including a new allocation methodology and closer collaboration with the Provost's Office—exemplifies Continuous Improvement, Innovation, and Collaborative Relationships.
ExpandingtheFinancialComplianceTeam
The Financial Compliance Team has grown! We welcomed JJ Sullivan, as the Director of Financial Compliance, to oversee the expanding initiatives.
This team engages with stakeholders across grounds to identify opportunities to streamline processes with robust internal control practices. The growing financial compliance portfolio includes reimagining account certifications, policy review, strengthening monitoring programs, and the annual ARMICS submission that ensures fiscal accountability and safeguards the Commonwealth's assets.
A shoutout to JJ Sullivan and Christine Kennedy-Tyburski ~ your expertise is essential in upholding the University's high standards of compliance!
Joyce Gredler, Business Assets & Cost Recovery
KUDOSFromStakeholders
I wanted to take a moment to express my gratitude for the exceptional service .... with off-cycle payroll. Your (Bess’s) remarkable responsiveness and kindness, which made a significant difference as an employee navigated unfamiliar process. Your dedication to customer service did not go unnoticed, and it truly made her experience smoother.- Team Member, UVAHR
NewPayrollAccountingTeam
In August 2024, UVA Finance created a Payroll Accounting team that will focus on reconciliations of payroll transactions with general ledger, ensuring alignment of payroll expenses with financial reporting, as we continue to optimize Workday Payroll functions. The team has already begun to collaborations with key stakeholders in HR. Accounting, OSP and Financial Reporting on payroll costing.
Welcome Tammy Kolotkin and Victoria Peprah-Asante to the team - your valuable experience is bolstering our ability to optimize Workday Payroll functions for accurate reporting.
The Property and Liability Risk Management Group has uncovered a critical gap in adding assets to the insurance portfolio and collaborated with multiple departments to address this, ensuring that University assets are appropriately reflected in insurance records.
CriticalReport
Caleb Knapton and Sharon Farina finalized a critical eVA report with our T&E card partner, Card Integrity.
This achievement has significantly streamlined the completion of our quarterly eVA submission, saving valuable time and ensuring better adherence to eVA rules and regulations.
TreasuryatMedicalCenter~Re-imagined
Julie Richardson, Linda Vannata, Donald Cook, and Dan Hoogenboom kicked off a cross-functional project that will streamline Treasury operations across the enterprise, with an immediate focus on banking operations, cash accounting, and AP payment program improvements at the Medical Center. These efforts will reduce complexity in financial reporting, improve supplier payment processes, and enable a 1-1 GL to bank account mapping.
CleanestInstitutionalBudgetEver!
This quarter, Keith Carter took on the essential task of Institutional FDM cleanup and maintenance, processing numerous journal and accounting adjustments to align fund balances and charges with the correct Institutional worktag values.
His work covered activity dating back to the Workday conversion, ensuring accuracy across expense, revenue, and transfer ledgers.
Thanks to Keith's diligence, FPA’s Institutional fund balance reporting is up-todate, and Finance leadership can rely on precise data for informed resource decisions.
Huge shout-out to Keith for keeping everything in order and helping maintain the integrity of our financial reporting!
IRACreditscomingsoon...
Bill Define and Logan Hobbs have been working with Facilities Management, Cost Accounting and our partners at Attain and KPMG to explore implementation of Inflation Reduction Act (IRA).
For FY25, the team will be submitting several qualifying electric/clean energy projects.
Goal#2:Procurement Realization
ProcurementRealization
Accounts Payable has recently introduced a new system of invoice organization in partnership with Nimbello, an OCR invoice processing AP Automation tool.
The team has so far gained a 49% touchless rate for invoices, as well as accurate and accessible data that provides insights into volume, productivity and capacity. Nimbello is enabling the team to process more quickly, with a rough time frame estimate of 5-7 days after the system has been fully stabilized.
Kudos to Business Solutions & Data Analysis team and the entire Accounts Payable team for helping us achieve this amazing milestone!
CheckOutsourcing
Accounts Payable outsourced check printing to Bank of America. Checks are no longer be printed onsite except in rare emergencies.
This change reduces the chance of risk and fraud, and provides the opportunity for our Accounts Payable Team to focus on other value-added activities.
The BSDA and Sourcing teams implemented a new punchout for Neta Scientific, marking our first SWaMcertified scientific supplies provider with a punchout.
Neta Scientific's team praised the implementation process, noting that UVA was the extremely organized and an easy partner to work with.
Great work by Susanna Huang, Shannon Wampler, and Song Song! NewPunchouts!
Linda Vannatta, Treasury Operations
New Bank of America ACH Positive Pay Fraud Prevention service, a game-changer for our financial security has been rolled out.
This service provides the University with real-time access to unauthorized incoming ACH debits, allowing us to return them or set customized instructions for future authorized transactions to post automatically. This upgrade significantly strengthens our control environment against potential fraudulent electronic transactions.
Linda Vannatta has successfully lead this initiative and partnered with PSDS and Workday Support to keep UVA safe!
Travel & Expense introduced a new program called Travel & Expense Card Misuse Monitoring. This program will allow us to help cardholders better understand card policy and procedures. Our goal is to educate!
We have partnered with a third-party review company which allows for additional visibility into card misuse.
Moserah Nkosi has done an outstanding job of getting this program off the ground!
Moserah Nkosi, Travel & Expense
ProcurementRealization
VHEPC’sImpactonPublicHigherEducation Procurement
As UVA Finance proudly houses the Virginia Higher Education Procurement Consortium (VHEPC), we are excited to celebrate its 10th year of operation. The VHEPC is a collaborative initiative that leverages the collective spending power of all Public Higher Education institutions in Virginia, including the 23 community colleges. This consortium has been instrumental in providing data analysis, procurement tools, and cooperative contracts that significantly save time and money for various departments.
In the fiscal year 2024, VHEPC members collectively spent an impressive $310 million on cooperative contracts, resulting in substantial savings of $33 million. UVA alone contributed $57 million to this spend and realized savings of $5 million. These figures underscore the consortium’s effectiveness in optimizing procurement processes and achieving cost efficiencies.
One of the key innovations introduced by the VHEPC is the cooperative contract quoting system. This system allows departments to competitively quote cooperative vendors against each other for specific projects or large quantity purchases. By fostering a competitive environment, the system ensures that departments receive the best possible value for their procurement needs.
Ryan Balber, Director of VHEPC
ToShun Campbell, Devon Stribling, John Gerding, Anders Coe
Over the past few months, this team has met weekly to enhance the Sourcing Team AskFinance first response rate, successfully elevating it from the upper 30% to an impressive 90+%.
The PSDS Team collaborated with the Systems Support team to get the invoice lookup tool operational again, greatly enhancing customer support and experience.
Thank you, Caleb Knapton, John Gerding, Kevin Crabtree, and Jamie Reid!
NewTrainingResource
Linda Leshowitz created a concise version of the Expense Reports QRG, transforming a lengthy 20+ page document into a quick reference guide.
Linda Leshowitz
EnhancedReporting
BSDA and the Reporting team collaborated to finalize the prompt pay report, enhancing accuracy and consistency in our reporting, while improving security for our restructured status.
CalebKnapton, Procurement
Shout out to Alison Hyler, Caleb Knapton, Michelle Gregory, and their teams!
SharonFarina, Procurement
SusannaHuang, BSDATeam
Susanna Huang from the BSDA team completed a complex data analysis project for the G&A calculation in record time just one week!
SupplierManagementSuccess
The supplier management team has diligently worked on supplier profiles, leading to reduced wire failures, greatly improving stakeholder experience.
Kudos to Andrew Clark, Franky Kong, Ryan Ellis, and many others across AP and Treasury!
“ItTakesaVillage”SubcontractorFair
UVA hosted an event designed to increase our construction capacity with the involvement SWaM businesses.
Over 100 prospective vendors attended.
The first annual SWaM Supplier Expo was a lot of fun for vendors and UVA staff.
Attendees visited with around 50 small, local businesses, making vital connections. This Expo is part of UVA’s President's Working Group on the Local Economy, which aims to increase spending with local minority-owned firms.
CommunityTogether
The Travel & Expense Team, along with volunteers from PSDS, held another excellent Travel Expo in August.
Vendors, workshops, and other travel-related services made a great opportunity for colleagues across grounds!
KUDOSFromStakeholders!
Loved the sense of community I felt attending the Travel & Expense Expo. --Event Attendee
The UVA Travel Office absolutely rocks! It's a joy to have such an efficient staff and office. Always so prompt and helpful.
Travel team has been so helpful and wonderful! They have been quick to respond and very diligent to ensure that my issue was resolved!
Excellent Service!!! Enjoyed working with the rep too. Very understanding and pushed our need during an urgent situation. Thank you !!!
-- Salesforce Survey Responses
SourcingWin!
UVAFinance's Procurement Team has successfully completed its latest Request for Proposal (RFP) process for creative and marketing strategy services. After receiving many proposals from talented firms, we are proud to share that 43 new contracts have been awarded.
These agencies stand ready to bring fresh perspectives and innovation to future projects, and we’re thrilled to make their services available across the University.
BankingInformation
Tina Brice, Becky Clore, Franky Kong, and Andrew Clark resolved payment registration issues for a stressed supplier who changed his banking information just before his first payment was due. Despite the significant hurdles this time, the team's collaboration led to a much smoother payment process compared to the last attempt.
Heather Hite led a training session for the UVA Wise procurement team on the Sole Source process, fostering collaborative relationships and enhancing their procurement knowledge.
HeatherHite
ProcurementRealization
KUDOSfromStakeholders!
“Krista, you ' ve been such a pleasure to work with. I appreciate the support and helping me understand the process along the way. You all are world class, and I've spent my fair share of time with the country's sourcing/procurement offices. Thank you. “
Kudos for the S&A team in Strategic Sourcing that assisted Event Experience team in negotiating multiple agreements for impactful signature Presidential Events. The first two events in NYC and Boston had nearly 300 attendees! Way to go Devon and team!
UNSPSCCodesClarified
UNSPSC codes (United Nations Standard Products and Services Code® - global classification structure for products and services) were mapped into Spend Categories to avoid non-capital equipment to be routed to the Fixed Asset team, this enhances and streamlines our processes!
Great team effort by Andrew McGehee, Jonathan Agop, and Caleb Knapton in solving this challenge!
The Supplier Management team has been working with Grounds partners Student Affairs and Global Affairs to improve and provide specific instruction around supplier onboarding.
KristaMcDaniel
FarewellFrank!
Join us in celebrating Frank Messina’s retirement!
After over 31 years of dedicated service to UVA, Frank is retiring, leaving behind a legacy of invaluable contributions across various roles.
What set Frank apart was his deep understanding of the procurement process and his expert ability to navigate it with precision. He was a strong advocate for fair treatment of suppliers and worked tirelessly to ensure University staff received the resources they needed. Frank was also meticulous in ensuring all necessary documentation was in place, from contractor's licenses and Information Security reviews to competitive quotes and cooperative contracts. His knowledge and commitment have left a lasting impact, and he will be greatly missed by all who had the privilege of working with him.
Frank, we will miss you!
Goal#3-WorkdayFinance Optimization
“Every new idea and refinement we bring to the table helps us serve the University better. Thank you for being bold in finding solutions and relentless in your pursuit of excellence. Let’s keep pushing forward.”
--Katie Walker
StreamliningwithSmarterIntegration
Payroll’s Time Reporting & Analytics, better known as “The Time Team,” partnered with Kronos support and the Integration team to develop a new Kronos Time Off integration, reducing the run time from 3 hours to just 15 minutes!
This enhancement not only improves efficiency but also gives Payroll the flexibility to adjust time card deadlines for Monday holidays.
This collaboration and innovation makes processes smoother and more adaptable for everyone involved!
PCIComplianceProgram
LoganHobbs,
TaxTeam
Payment Card Industry regulations regulates how UVA securities of the cardholder credit card data environment.
Logan Hobbs has successfully implemented a new CampusGuard-authored PCI-DSS training program and led the team through the annual PCI-DSS review, achieving a remarkable reduction in remedial issues.
His efforts significantly enhance our compliance with PCI standards.
Valued,High-PerformingTeams
NEWWorkdayAlerts!
The Finance Business Intelligence Team has been hard at work establishing new alerts to identify and rectify missing cost center and Award/Grant roles, as well as incomplete Costing Allocations. By addressing these issues, the team is preventing business processes from stalling and reducing the need for account certification reassignments.
We’ve already seen a positive impact, with fewer reassignments last month and an increase in security access requests to fill missing roles. More alerts are on the way for additional missing roles, Accounts Receivable, and Payroll issues.
TrainingRequests
Nasima Andesha plays a key role in processing Workday Finance security role requests, verifying training completion, assigning courses when needed, and following up with learners. In the last quarter, she processed 418 individual requests. Her behind-the-scenes work is essential to keeping things running smoothly
Cross-TrainingonSmartSheets
Rafa Kouki took the initiative to cross-train another OFP&A team member on Smartsheet. This effort will significantly enhance the team's productivity and efficiency while ensuring sufficient backup and coverage during the Tuition & Fees tool preparation and budget request processes.
LSP team led the University Registrar (UREG) department through a secure file-share server migration, ensuring a seamless transition, allowing UREG to continue operations without any issues or downtime.
Thanks to Linda's thorough preparation and detailed communications, the migration was a resounding success! LindaEstepp
HotelingSpaceManagement
Micah Boothe uncovered a valuable feature within Zoom that promises to enhance the user experience for reserving hoteling space. This feature aims to replace the current FMInteract platform, streamlining the reservation process for all users.
MedicalCenterAPSupportin Salesforce
UVA Finance Salesforce system have been working to support invoice tracking for the Medical Center AP team. This effort began with a discovery and design process, and resulted in a workflow that uses DocuSign to intake invoice payment requests, route them for approval, and then send those into Salesforce as cases for the AP team to track and complete. This approach enhanced the MC AP team's awareness of their volume and refined approval processes for invoice payment requests.
Kudo’s to the Business Systems Team (Jamie Reid, Ben Tolson, and Meredith Dixon), Andrew Sallans, and Joel Kreider
Micah recovered a very important PowerBI dashboard yesterday that I'd been working on since the beginning of the year. I was about to present it in 2 hours, and somehow the file was corrupt. He quickly resolved it. Micah's service excellence is top-tier! --Susannah Huang
MicahBoothe
WorkdaySupportTeam
Pre-AwardtoWorkdayIntegration
The Workday Support Team has showcased outstanding collaboration with the Office of Sponsored Programs (OSP), Huron Team, and Integration Team on the Huron/Workday project. Their timely responses and thorough testing ensured a smooth transition for Pre-Award to enter award and grant data in one system, eliminating the need for duplicate entries. The team's joint efforts in data cleanup and testing highlight their commitment to continuous improvement and accurate information in Workday.
I want to say a special “thank you” to Nancy! She has been an important partner with OSP for configuring & managing Workday.... without her help, the integration project could not have been completed. Nancy is always available for the entire research administration community, not just for OSP.
OSP has enjoyed this relationship with Nancy for many years; it seems that she is an extension of OSP embedded within Finance!
--Urmila Bajaj, OSP
WorkdayFinanceOptimization
PSDSTransformations
WorkdayDiscoveryDay
The PSDS team and Workday Support along with other UVAFinance partners participated in a full day of Workday demos focused on the Strategic Sourcing module to thoroughly understand its features and capabilities. The goal was to explore whether this module could serve as a viable alternative to our current systems, following our philosophy of "Why not Workday?"
PSDS Team is always looking to streamline supplier onboarding, contract management, and procurement experience!
JobHarmonization
Payroll services and Workday Support teams have partnered with Human Resources and ITS to support a cross functional project that focuses on alignment of job profiles across Academic, Medical Center and University Physicians group.
T&ECardDatabase
Jamie Reid and Meredith Dixon collaborated with Raegan Harouff and Jenny Godden to document the processes and requirements for the T&E Card app. Their efforts lay the groundwork for future discussions on migrating the app, ensuring that processes are both maintained and improved. This documentation is now with the Workday Support Team for evaluation and planning, likely for incorporation into Workday.
SURVEYSAYS:
Salesforce Survey Responses rave about our team
We are truly grateful for Danae Polemi and Raegan Harouff Gaye coming to our monthly admin meeting to give a very helpful presentation about TravelUVA and travel policies and procedures at UVA.
When Michelle Gregory is on the case, I always think of the Cake song about the woman "Who uses a machete to cut through red tape. "
My request was escalated and addressed in a transparent, timely, and friendly manner. Much appreciated! The response received was extremely helpful to the student regarding taxation of the fellowship payments.
Jack was very helpful and I appreciated that he took the time to meet with me and explain the different categories. It was very helpful for me to actually key in the changes while he observed and walked me through the process.
The Finance Team has always been so helpful with any issues, concerns, (or errors I have made!). I really appreciate the prompt responses to my requests. They are amazing!
TheTravel&ExpenseTeam
Anders was awesome. Really helped me and followed-through to make sure the issue was resolved. Much appreciated
Kellyn was great, and knew right away where an updated link to a procedure was, and I was able to forward that information to the Policy Office to make the appropriate updates to what was imbedded in the appropriate policies
BalanceSheetCertification-Redesigned
This initiative will ensure that all account balances in our system of record are reconciled and reviewed on a regular basis by Central Finance.
Thomas Schneeberger, Justin Green, Stephanie McAteer, Jacob Mair, and Yvonne Metheny successfully launched the first phase of Balance Sheet Account Certifications.
Goal#4- InvestinOurFuture
"Trust and collaboration are the foundation of our success. By working closely with one another and our partners across the University, we accomplish more than we could alone. Your ability to foster these relationships is what makes UVAFinance a reliable partner."
Azamat Akhmedov recently presented to over 2,000 UVA international students on the complexities of foreign national taxation.
Sharing his expertise ensures that students have the information and support necessary to navigate tax requirements with confidence.
Tim Lingo has tackled several intricate projects this quarter, including finalizing a series of contracts for Ruffin Gallery’s first multi-venue traveling exhibition. He also developed a “bridge loan” template for the Special Collections Library to manage situations where property is loaned to the University in anticipation of being gifted. Additionally, Tim created a new agreement template for licensing digital art, ensuring smooth transactions in an evolving landscape.
AzamatAkhmedov
UVAFinanceStaffSenators
Amanda Meares and Reshma Gali serve as UVAFinance’s staff senators. They’re excited about making sure staff members are heard and included in large leadership discussions.
Thank you for your service, Amanda and Reshma!
Scan the code to listen to the Finance Matters podcast featuring our Staff Senators.
The Business Services (Stacey Rittenhouse, Ann Paxton, Rasha Ahmad) and LSP (Michael Hayton, Linda Estepp, Micah Boothe) teams have teamed up to make our UVAFinance accommodations and logistics easier and more effective for everyone across the division. With a shared goal to streamline operations, thoughtful changes have been designed to make a difference.
Here’s what’s in store: quicker access to LSP support from conference rooms, clearer signage, improved Zoom views for remote meetings, and a new hoteling system for flexible workspace options. These updates are all about creating a smoother, more enjoyable work experience and the project is on track for completion by year’s end!
Training&Development
Danielle Hancock, Amanda Meares, and Jack Jensen have been hard at work developing a New Accounting Training Program. This program will include Four Fundamental courses (ex. Intro to Higher Education, FDM Basics, Stewardship and Fiscal Responsibility, and Basic Accounting) and several additional courses, culminating in a UVA Finance Professional certificate.
Recently, Danielle and Amanda presented details about the program to the Finance Advisory Committee - a group of 30+ finance leaders from across Grounds that support fiscal administrators community.
Their efforts will equip finance professionals with the knowledge and skills needed to excel, ensuring continuous growth and excellence across UVA Finance.
DanielleHancock,JackJensen,andAmandaMeares
NACUBO2024
Katie Walker, AVP of Financial Planning & Analysis, shared two presentations at the NACUBO 2024 Planning, Budgeting, and Analytics Forum in Chicago this September:
Decentralized Together: Using RCM & Collaboration to Improve Financial Planning (with Darden's Kirby Armentrout) and How Inflation is Defined Matters: The Case for Considering HEPI (with the Commonfund Institute).
Olga Weider graduated from the NACUBO 2024 Fellows program, and represented UVA Finance in a year-long journey that deepens the understanding of the complexities of higher education business officer role, provides key competencies to enhance leadership & communication. It is an honor to be selected for this program which plays a critical role in shaping future leaders in higher education finance.
T&ERoadshows
Our Travel & Expense (T&E) Team has been on the move! They’ve been busy scheduling presentations across schools and units, answering questions and providing guidance on everything from tips for booking with TravelUVA to the T&E card to Workday Expenses.
They have visited Schol of Nursing and gave an internal workshop for General Accounting & Financial Reporting.
Katie Walker
Olga Weider
InvestinOurFuture
Ben Tolson (Business Systems) has been leading the partnership with the Director of the Enrollment Shared Service Center and the Senior Advisor in Enrollment to support the configuration of Salesforce (SF cases, telephony, and Slate integration) for the shared services center (combined staff from SFS, Admissions, and UREG) with a target launch of January 2025. This partnership builds upon Finance's work with SFS over the past several years and will further the University's ability to provide a coordinated and efficient customer service experience across divisions.
The Solution Center collaborated with the Business Systems team to develop a more streamlined method for providing feedback on service interactions. The internal feedback mechanism allows for peer feedback at the click of a button. A brief comment is all that is required to generate a review by the Service Experience Manager. Through close monitoring and management of these reviews, we hope to reduce the number of cases answered or escalated in error, and improve our timeliness of responses across UVAFinance.
Ben Tolson
2024AnnualDayofCaring
The UVAFinance Team participated in this flagship community event - United Way of Charlottesville's Annual Day of Caring!
UVA Finance volunteers completed projects that benefitted local organizations. We're so grateful to everyone who was able to get involved and performed acts of service within our surrounding communities. Way to be good neighbors!
UVAFinanceTeamHelpsNew HoosGetSettled
Members of the UVAFinance Team pitched in to help UVA first-years move into the dorms as the fall semester began. Thank you to Ann Paxton, Anthony Pearson, Katie Walker, Lorrie Jean, and Mark Anderson, for sharing your time, enthusiasm, and muscles!
PayrollWeek Celebration
The entire Payroll Team was on Grounds this September for a time of learning, collaboration, and teambuilding. Team members met with Finance leadership as well as their colleagues and partners in other units.
