TOP OPERATIONS & PERFORMANCE
TOP OPERATIONS & PERFORMANCE
As a senior manager, you face unprecedented complexity, competing pressures, and daunting demands. Your ability to solve problems, transform performance, and maximize value has never been more essential. And the expertise to do so has never been more in-demand. This certificate course has what you need to succeed.
The course is designed to help leaders, managers, and teams in any organization—government, business, religious, or nonprofit—discover an approach to operational excellence that brings together key principles, best practices, and practical tools from several disciplines—service operations management, Theory of Constraints, systems thinking, and human-centered service design.
With personalized coaching, you’ll develop a System Design Plan related to your current work to help you:
• Create clarity and focus to amplify your impact
• Design services for the best customer experience and outcomes
• Manage complex systems and processes
• Leverage limited resources to lighten workloads, increase capacity, and improve quality results
• Measure and maximize value for your team, customers, funders, and other stakeholders
Logistics:
$950 per person/project
$775 per person for a team of 3–6 (working on one team project)
$3,950 per person/project
For group out-of-state discounts, please contact our office
“Loved this program, the information provided is desperately needed.”
Personal Impact:
• Personalized coaching for your System Design Plan
• New expertise and a certificate
• Expanded network and opportunities
Organizational Impact:
• Receive a System Design Plan ready to produce results
• Investment in internal expertise rather than pay expensive external experts.
• Access to ongoing learning opportunities
Who Needs This Course
• Government agencies, government contractors, nonprofits, health care, and other service organizations
• Middle, senior, and executive leaders and managers of programs, systems, or organizations
• Leadership, management, and stakeholder teams of 3-6 people (for larger groups, contact us for a custom course)
The course is also ideal for leadership and management teams and stakeholder groups seeking a shared approach to solve a shared problem, particularly when you don’t have the time, money, or risk tolerance to pay for unproven consultants or coaches.
Content: You’ll learn a custom, innovative, and proven approach and apply it to a project to improve a real situation (e.g., a problem, process, program, system, or organization). You’ll finish the course with a project plan and proposal.
Schedule: Taught twice a year, once in the fall and once in the winter/spring
Size: 25 participants
Time:
• This program takes place over ten weeks
- 3 in-person sessions (first, middle, and last) from noon – 4 p.m. MT in person (lunch included) or online
- 7 Zoom sessions (3 – 4:30 p.m. MT)
• You’ll complete weekly online instruction and project assignments at your convenience while keeping up with the course
Presenting Faculty | Glen Schmidt, Ph.D.
Individual/Team Consulting: You’ll receive a one-on-one consultation session with an instructor about your project and have officehour access to an instructor for help
Networking: You’ll have opportunities to interact and network with fellow participants and special presenters during class sessions and beyond
Requirements: To receive the certificate, you will demonstrate your expertise by:
• Engaging in weekly instruction, live and online
• Submitting completed project assignments
• Presenting your final project
For registration and more information:
Glen Schmidt, David Eccles School of Business Professor, is Chair of the Operations and Information Systems Department. His research interests include new product development, supply chain management, and lean-six sigma operations.
Presenting
Faculty | Staci Ghneim, Ph.D.
As the Director of the David Eccles School of Business’ Initiative on Government Improvement, Staci has blended experience in business, social work, the public sector, and nonprofit management. She has run her own business and worked for the State of Utah, local nonprofits, and international firms.
Course Overview
THE ECCLES DIFFERENCE
The David Eccles School of Business enrolls about 6,000 students in its eight undergraduate majors, four MBAs, seven other specialized graduate programs, one Ph.D. program, and executive education curricula. It is also home to seven institutes and centers that support an ecosystem of entrepreneurship, technology, and innovation, including the Lassonde Entrepreneur Institute, Ken C. Gardner Policy Institute, Sorenson Impact Center, and more.
Our faculty members boast impressive professional and educational backgrounds and hold Ph.D.s from esteemed universities including the University of Pennsylvania’s Wharton School, Northwestern University’s Kellogg School, the Harvard Business School, Stanford’s Graduate School of Business, and University of California at Berkeley’s Haas School.
TAKE THE NEXT STEP
Telephone: (801) 587-7273
Email: ExecEd@Utah.edu
Website: ExecEd.Utah.Edu
Registration: Eccles.Secure.Force.com/ExecEdApplication
1731 E Campus Center Drive
Robert H. and Katharine B. Garff Building, GARFF 4340
Salt Lake City, Utah 84112
