Top Operations & Performance Certificate Guide

TOP OPERATIONS & PERFORMANCE

TOP OPERATIONS & PERFORMANCE As a manager, you face unprecedented complexity, competing pressures, and daunting demands. Your ability to solve problems, transform performance, and maximize value has never been in higher demand. This certificate course has what you need to succeed.

Designed for leaders, managers, and teams in any organization, this course offers a hands-on path to operational excellence. Participants learn to combine key principles, best practices, and practical tools from service operations management, Theory of Constraints, systems thinking, and human-centered service design to drive real-world impact.

With personalized coaching, you’ll develop a System Design Plan related to your current work to help you: • • • • •

Create clarity and focus to amplify your impact Design services for the best customer experience and outcomes Manage complex systems and processes Leverage limited resources to lighten workloads, increase capacity, and improve quality results Measure and maximize value for your team, customers, funders, and other stakeholders

Logistics:

In-person

Utah Price

$950 per person/project $775 per person for a team of 3–6 (working on one team project)

Time

Out-of-State

$3,950 per person/project For group out-of-state discounts, please contact our office

Format

Price

40 hours

“Loved this program, the information provided is desperately needed.”

- Top Operations & Performance Participant

Personal Impact:

Organizational Impact:

•

• •

• •

Personalized coaching for your System Design Plan New expertise and a certificate Expanded network and opportunities

•

Receive a System Design Plan ready to produce results Investment in internal expertise rather than pay expensive external experts.

Access to ongoing learning opportunities

Who Needs This Course • • •

Government agencies, government contractors, nonprofits, health care, and other service organizations Middle, senior, and executive leaders and managers of programs, systems, or organizations Leadership, management, and stakeholder teams of 3-6 people (for larger groups, contact us for a custom course)

The course is also ideal for leadership, management teams, and stakeholder groups seeking a shared approach to solve a shared problem, particularly when you don’t have the time, money, or risk tolerance to pay for unproven consultants or coaches.

Course Overview Content: You’ll learn a custom, innovative, and proven approach and apply it to a project to improve a real situation (e.g., a problem, process, program, system, or organization). You’ll finish the course with a project plan and proposal.

Size: 25 participants Time: 4 consecutive in-person class days • 8:30 a.m. - 4:30 p.m.

• Breakfast, lunch, snacks, & parking included You’ll complete weekly online instruction and project assignments at your convenience while keeping up with the course

Individual/Team Consulting: You’ll receive a one-onone consultation session with an instructor about your project and have office-hour access to an instructor for help Networking: You’ll have opportunities to interact and network with fellow participants and special presenters during class sessions and beyond Requirements: To receive the certificate, you will demonstrate your expertise by: • Engage in lively discussions during class, breakouts and breaks • Present final project to peers on final day of class • Submit a completed System Design Plan

Presenting Faculty | Glen Schmidt, Ph.D. Glen Schmidt, David Eccles School of Business Professor, is Chair of the Operations and Information Systems Department. His research interests include new product development, supply chain management, and lean-six sigma operations.

Presenting Faculty | Staci Ghneim, Ph.D. As the Director of the David Eccles School of Business’ Initiative on Government Improvement, Staci has blended experience in business, social work, the public sector, and nonprofit management. She has run her own business and worked for the State of Utah, local nonprofits, and international firms.

For Registration & More Information

THE ECCLES DIFFERENCE The David Eccles School of Business enrolls about 6,000 students in its eight undergraduate majors, four MBAs, seven other specialized graduate programs, one Ph.D. program, and executive education curricula. It is also home to seven institutes and centers that support an ecosystem of entrepreneurship, technology, and innovation, including the Lassonde Entrepreneur Institute, Ken C. Gardner Policy Institute, Sorenson Impact Center, and more.

Our faculty members boast impressive professional and educational backgrounds and hold Ph.D.s from esteemed universities including the University of Pennsylvania’s Wharton School, Northwestern University’s Kellogg School, the Harvard Business School, Stanford’s Graduate School of Business, and University of California at Berkeley’s Haas School.

TAKE THE NEXT STEP Telephone: (801) 587-7273 Email: ExecEd@Utah.edu Website: ExecEd.Utah.Edu Registration: Eccles.Secure.Force.com/ExecEdApplication 1731 E Campus Center Drive Robert H. and Katharine B. Garff Building, GARFF 4340 Salt Lake City, Utah 84112

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