17–18 May, 2018 8:30 AM–4:30 PM $1,700 University of Utah, Salt Lake City, UT
CHANGE MANAGEMENT Overview Organizations frequently must respond to changes in their external environment arising from technological advances, economic and regulatory shifts, variations in demographic trends, and increased competitive activity. New value creation opportunities also can spark changes in organizational structures and company cultures. However, organizational changes and change initiatives, no matter what the potential for positive outcomes, are likely to take a toll on managers and employees alike. This course examines ways to effectively structure and implement change within an organization to improve performance and respond to potential challenges. Students will learn change management theories and how to apply them, ways to mitigate resistance to change, how to combat change fatigue, tools of cooperation, and the key elements of successful change efforts.
Topics Covered • • • • •
“The focus on change management was very timely and will help our company as we go forward in the near future.”
Why employees/people resist change Tools managers may use to effectively enact change The DICE model of change Lewin’s Force Field Analysis Kotter’s Change Management Framework
RANDALL PARK PROJECT DEVELOPMENT DIRECTOR | UTAH DEPARMTNET OF TRANSPORTATION
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Apply major change management theories to your own organization Reduce employee resistance to change Evaluate the likelihood that a particular initiative will succeed Make changes to an initiative to improve chances of success
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Understand how to navigate change and increase your productivity Implement change management initiatives successfully within your department or company Select the most effective tools of cooperation and change for different situations Identify the steps in putting together an effective change management plan
CHANGE MANAGEMENT Who Should Attend • • •
Leaders expecting change in their organization or in their industry Managers tasked with implementing change within their company or unit Individuals seeking to gain change management skills to have more influence in the decision-making process
Sample Schedule Day 1
The Change Curve
Effective Change Management Plans
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Case Study: 12 O’Clock High Stages of Individual and Organizational Change Management Intervention to Change Stages
Evaluating Likelihood of Success Creating a Sense of Urgency
Reducing Employee Resistance to Change Tools of Cooperation and Change • •
Choosing the Right Tools Lewin’s Force Field Analysis
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DICE Model of Change Overcoming Change Fatigue and Passive Resistance Tools for Overcoming Resistance Case Study: After the Layoffs, What’s Next?
Executive Education Certificates Certificates are a great way to build the skills you need to advance your career while tracking your professional achievement. This class counts towards an Executive Leadership Certificate.
Presenting Faculty | Bonita Austin Bonita Austin has a background in securities analysis and is a Professor (Lecturer) and the Assistant Department Chair for Entrepreneurship and Strategy in the David Eccles School of Business at the University of Utah, where she has received many teaching awards. As an Institutional Investor’s All American All Star Analyst and Senior Vice President at Lehman Brothers, her work was frequently cited in such publications as The Wall Street Journal, The New York Times, Business Week, Fortune, and Forbes.
The Eccles Difference Tier 1 Research Institution Internationally Accredited by the Association to Advance Collegiate Schools of Business
Carnegie Classification of Institutions of Higher Education
Top 25 Seven Programs Ranked Among the Top 25 in the U.S.
The Eccles School enrolls about 6,000 students in its eight undergraduate majors, four MBAs, six other specialized graduate programs, one PhD program, and executive education curricula. It is also home to seven institutes and centers that support an ecosystem of entrepreneurship, technology, and innovation, including the Lassonde Entrepreneur Institute, Ken C. Gardner Policy Institute, Sorenson Impact Center, and more. Our faculty members boast impressive professional and educational backgrounds and hold PhDs from esteemed universities including University of Pennsylvania’s Wharton School, Northwestern University’s Kellogg School, Harvard Business School, Stanford Graduate School of Business, and University of California at Berkeley’s Haas School. Program Fee The $1,700 program fee covers tuition, course materials, parking, and breakfast, lunch, snacks, and drinks. Payment Policies Payment is due 30 days before the start of the program or upon registration if less than 30 days prior to the start of the program. SHRM Recertification Provider
TAKE THE NEXT STEP For more information, contact a course consultant: Telephone: (801) 587-7273 Email: ExecEd@Utah.edu Website: Execed.Utah.Edu Registration: Eccles.Secure.Force.com/ ExecEdApplication Executive Education 1645 E Campus Center Drive C. Roland Christensen Center, CRCC 125 Salt Lake City, Utah 84112
Eccles Executive Education is recognized by SHRM to offer SHRM-CP or SHRMSCP professional development credits (PDCs). This program is valid for 13 PDCs. For more information about certification or recertification, please visit shrmcertification.org.