ABOUT US
OUR STORY
Coldwell Banker is a company devoted to the service of clients and the success of realtors. We truly understand the remarkable power of the home. We are blue. As limitless as the sky, as vast as the ocean, the official colour of first place and the official colour of winners. Blue is the official colour of Coldwell Banker. The brand was founded on a commitment to professionalism and customer service that continues to be the core of its business philosophy today.
With ownership of Coldwell Banker Canada becoming 100% Canadian our Canadian brand will continue to grow and expand through both Canada and the world. With over 100,000 realtors, spanning 44 countries around the world, Coldwell Banker Canada is part of a huge network providing sales associates with the strongest support in the real estate industry so they in turn can deliver the support that their clients need.
At Coldwell Banker Urban Realty, we believe that our core values guide our decision making! We believe in exceptional client care while building trust and making connections that last! Offering value added, full service Real Estate solutions is something we take to heart. We also understand that community involvement and giving back is of utmost importance. We support local charities, and events and look for every opportunity to get involved!
We strive to create a culture of collaboration and support giving our agents the knowledge and skills to adapt and be flexible to meet the needs of all our clients. When we work together, we will all succeed!
We are guides and mentors, educators, friends, and confidants. But most of all, we are believers in the home and all that it stands for.
Like the North Star, we at Coldwell Banker Urban Realty, look forward to guiding you home.
OUR STORY, con’t
When you work with a globally-known brand with centralized Canadian operations, you’ll get outstanding agent-only resources. We provide the support you need to land the deal - every time.
Like you, we stop at nothing to provide exceptional real estate experiences, which is why our professionals achieved a 98% overall customer satisfaction rating from over 90,000 Canadian home buyers and sellers. How we accomplish this is the Coldwell Banker Way.
As a Coldwell Banker team member, you’ll have access to a wide array of impressive marketing resources, business training, and the top real estate technology you need to take your career to the next level. And it’s proven to work. Trained agents have more listings, and close more deals at higher than average market prices.
If you’re ready to commit to a successful career, learn how the number one real estate brand in the world can benefit you.
OUR VALUES
HOME
We’re home to over 100,000 exceptional real estate agents Together, we’re disruptors in our field, creating an environment that celebrates and facilitates growth so you can offer your clients unrivaled expertise and support. We offer unique competitive advantages so you can drive sales volume and revenue more efficiently. As part of Coldwell Banker, you’ll have access to our global audience, world-class business education, brand name recognition, and marketing tools.
INGENUITY
The world of real estate is rapidly being turned upside down, and we’re at the forefront of this movement. Since our founding in 1906, we’ve found ingenious new ways to help our clients by pioneering industry firsts like the original real estate code of ethics and the first real estate mobile app. Our goal is to keep our agents on the cutting edge, helping move the industry forward by harnessing big data, marketing automation, on-demand learning and smart home technology. This makes our agents twice as productive, higher performing, and able to deliver the best customer experience in the world.
OUR VALUES
EXCELLENCE
Coldwell Banker is a company built on the demand for excellence. From pricing to staging to lead generation - we’re here to help you conduct business to the highest possible standard We believe going beyond the expected to deliver something sensational is the key driver for success in both the traditional and luxury real estate markets. Build, run and accelerate your real estate career with Coldwell Banker’s suite of coaching and business resources.
AWESOMENESS
We embrace the spirit of awesomeness. It’s embodied by every Coldwell Banker agent and office - a sense of fun, happiness, energy, and vitality. It’s a mindset that infuses enthusiasm and optimism into every business opportunity But most importantly, it’s the inspiration for our one of a kind events, community support, and worldwide network of affiliated agents joining forces to share insight and knowledge, so we can all succeed together.
SUPPORT
TEAMWORK
At Coldwell Banker Urban Realty, we believe in teamwork & support every step of the way.
Our managing brokers/business owners, Joanne & Frank Urbanski, have many years of experience in residential real estate and will always make the time to provide guidance, answers to questions, and mentorship. They encourage & foster a collaborative team-environment within the brokerage, and a community of support amongst our group members As business owners, it is important to them that our group of real estate professionals shine bright & be provided with the training, education, and resources they need to do just that. Joanne & Frank are both a wealth of knowledge & are fully transparent in sharing everything they've learned from their experience in the industry, as well as everything they continue to learn, with our agents at CBUR. Both of them take advantage of every educational opportunity possible in order to stay on top of the ever-changing real estate market Their aim is to provide our agents with the best tricks,
COMPANY
tools & wisdom possible to help the entire team perform confidently, competently & successfully!
Our office administrator & transaction coordinator, Charlene Porter, has plenty of industry knowledge and is a highly valued asset here at Coldwell Banker Urban Realty. She provides our team with administrative & office support, and is the frontend face of our office greeting clientele & walk-in traffic. Charlene works closely with our agents to provide comprehensive administrative support. This includes handling our internal processes at CBUR such as staying on top of processing & tracking of all listing & deals paperwork and checklists to ensure nothing is overseen, managing our social media accounts & in-house design projects, and helping to orchestrate our consistent office events.
Our insider office Facebook page is a great forum that all of our team members in the office use to stay in touch & in the loop when we can't all be together. This forum is frequently used for the purposes of sharing, collaborating & communication, from provide insight on real estate questions & sharing industry updates, to sharing personal & professional announcements with our group.
ALWAYS LEARNING
At Coldwell Banker Urban Realty, we conduct weekly training to keep our finger on the pulse of the ever-changing market & to touch-base with our group members in person on a consistent basis.
We understand that your best work happens in the field, where being a people person truly makes a difference. To support your success, we provide top-tier broker support and cutting-edge automated marketing tools designed to keep you out from behind your desk and maximize your productivity. From day one, our exclusive training and coaching programs are designed to develop you into a leader in real estate. We continue to nurture your growth with ongoing mentorship and guidance whenever needed. Our agents consistently excel, delivering full-service, value-added guidance with every transaction
We offer an internal platform, The Hub, which consolidates all essential industryrelated information, social media resources, and business tools in one convenient location. This centralized resource ensures that everything you need to succeed is easily accessible, allowing you to efficiently manage your business and stay up-to-date with industry trends.
Thursdays at 10:00 a.m.
In-person training sessions at our office are typically hosted by our managing brokers, Joanne & Frank, sharing insider information on successful tactics and best practices on rotating subjects of interest. We also incorporate guest speakers in these meetings as often as we can such as trades personnel, marketing experts, and social media specialists. Coldwell Banker Urban Realty believes in complete transparency and sharing of our tools of success to make you the best agent that you can be.
Tools Provided
ONLINE EXPOSURE
The Coldwell Banker brand is not only known locally, but globally with reach to approximately 3,000 Coldwell Banker offices holding over 100,000 agents in 44 countries and territories.
Online Exposure
At Coldwell Banker Urban Realty, we take pride in offering a sleek, high-performing office website with modern design and full DDF integration. Our site features a dedicated agent page that showcases our team. Additionally, the Coldwell Banker Canada website includes a dedicated section for searching local offices. When our office is selected, it provides comprehensive details, including our location, website link, and contact information. Each agent’s profile includes their bio, contact details, and links to their social media pages and personal websites
We recognize that the more visibility you have as an agent, the more opportunities will come your way. In today’s market, social media outreach is more important than ever. That's why we not only provide guidance and resources on building your social presence, but also manage our office's Instagram and Facebook pages full-time We regularly post fresh content, highlight new listings, upcoming properties, and open houses, welcome new agents, and promote company events ensuring consistent visibility for both you and the brokerage.
Your email should look professional & that's why we offer an in-house designed email signature banner during our onboarding process. Make it easy for clients and colleagues to connect with your contact information and lead possible clients to your agent website.
Having your own business website is a must in today’s industry. At Coldwell Banker, you will have the ability to create our own agent website through our MoxiWorks websites platform.
MoxiWebsites
Our website builder offers a simple yet powerful platform with a variety of customizable themes, MLS listing search capabilities, and IDX integration. You have complete control over the style and layout of your webpage, allowing you to create a site that truly reflects your personal brand. Choose from an extensive built-in photo gallery or upload your own images, and easily edit content to include links to your social media profiles, brokerage website, blog posts, client testimonials, and both active and sold listings.
Our Coldwell Banker Urban Realty administrator is highly experienced with the MoxiWebsites feature and will guide you through every step of the process to ensure your website is tailored to your preferences. Together, we'll create a site that you’ll be proud to showcase to your past, current, and future clients!
Website and Internet Presence
MATERIAL
BUSINESS CARDS
Your sign on package includes a brand new set of 500 luxury Coldwell Banker business cards.
INSIDER TOOLS
Each new Coldwell Banker Urban Realty agent is supplied with personalized digital PDF copies of home buyers and sellers checklists, as well as an International buyers guide, and downsizing guide backed with important information to assist you in meeting with new clients. We offer in-house printing for you to order printed copies of these booklets at a minimal cost.
BUYERS CHECKLIST
This guide outlines the necessary details you need to gather from your buyer as you take on their home search from start to finish including a buyer’s analysis worksheet to determine your buyers wants and needs The buyer checklist is the best tool to bring when meeting a new buyer and to demonstrate the value of choosing Coldwell Banker.
SELLERS CHECKLIST
This helpful tool gathers all important information about the property that is required for listing & also outlines the steps needing to be taken by the seller to prepare the home for listing and maximize odds for successful sale This is the perfect guide to bring with you to a listing presentation to help to secure the listing.
SIGNAGE PACK
Once you are signed up with Coldwell Banker Urban Realty, we take the cost and stress off of you by ensuring you have the tools to hit the ground running. This includes our signage starter pack.
We want you to be excited & proud to put your first CB stake in the ground We take the pressure off of the re-branding cost and get you ready for your first Coldwell Banker listing or to host your first open house.
Each new agent receives:
-4 Listing signs
-4 Open House signs
-4 For Sale riders
-4 Sold Riders
CULTURE
OUR OFFICE
We have a fantastic office location in a very visible & in a hightraffic area. Our office includes a variety of unique office spaces to work from and comfortable spaces to meet with clients.
Our office is thoughtfully designed to provide a comfortable and professional environment, equipped with two Smart TVs for your convenience. These are perfect for screen-sharing during meetings and presentations. You’ll also find a welcoming lounge area, a spacious kitchen, and a modern boardroom available for your use. These spaces are ideal for hosting client appreciation events, client meetings, or team gatherings.
In addition, we offer multiple open workspaces throughout the office for agent use, as well as private offices available for monthly rental should you prefer a dedicated space. For your security, the office is secured each night with an alarm system, and you will be provided with your own disarm code. We also offer complimentary Wi-Fi for both agents and guests, with easy access through provided login credentials. Our full-time administrative staff is available Monday through Friday, eager to assist with any questions or support you may need. We’re here to ensure that your time in the office is both productive and enjoyable
SOCIAL CULTURE
We are a tight-knit group of agents who not only love celebrating our successes together but also believe in giving back to our community in meaningful ways. Whether it’s through our annual brokerage holiday parties, social hours, or participating in various community events and fundraisers, we make it a priority to stay connected and share our success. For us, it’s not just about building a successful business—it’s about making a positive impact on the community we serve. Giving back is at the heart of everything we do, and we take every opportunity to support and uplift those around us.
LUXURY
Coldwell Banker Global Luxury is recognized as a world leader in the marketing of exceptional properties and is widely considered to be among the world’s consummate marketing programs for successfully promoting luxury properties to a local, national, and international marketplace.
Coldwell Banker agents have the exclusive opportunity to elevate their listings by tagging them as "Global Luxury" when the property meets the top 10% price threshold in the market. This designation provides a significant advantage, offering additional exposure by featuring the listing on two prominent global corporate websites.
Agents can also participate in the Global Luxury Certification course offered by Coldwell Banker. This course provides in-depth training from top global agents who specialize in the luxury market, guiding you through the nuances of navigating high-end real estate. Upon completion, you'll gain access to specialized marketing tools, luxury branding, and signage, positioning yourself as a luxury real estate specialist. This certification can be the key differentiator when competing for highend listings, setting you apart as an expert in the luxury market.
At Coldwell Banker, we are a supportive community that celebrates each other’s successes. Our International Gen Blue conferences are an annual highlight that brings together our wider community to foster constant learning and evolution, along with some joyous celebration.
We are a culture that celebrates success. Coldwell Banker hosts a Gen Blue conference in the United States each year, with one day out of each event being specifically designated to the Canadian market. Each conference offers a variety of amazing speakers that are extremely successful & knowledgable individuals. Not to mention breakout sessions, top-notch entertainment, and unparalleled networking opportunities to meet other professionals & CB agents from all over the continent. These conferences are always hosted in a variety of amazing destinations each year.
AWARDS
The Coldwell Banker brand is well respected for good reason. We’ve continuously been ranked as the #1 brand in real estate worldwide – an accomplishment achieved by delivering memorable home buyer experiences, trailblazing new innovations and building an awesome company culture.
Coldwell Banker has a Reputation for Excellence. At Coldwell Banker, we celebrate each other’s success by recognizing topperforming teams and individuals with our annual agent & office Coldwell Banker awards, recognizing both national and international award winners from the corporate level. Every year at CBUR, we host an awards ceremony event to hand out the awards and show our appreciation the team's efforts the year before
Our agents can be proud to share that Coldwell Banker Urban Realty was recognized with a Premier Office Bronze Award for our office's sales efforts in 2022 & 2023. Many of our agents also won International individual awards recognizing their hard work & sales efforts in the 2 years that our office has been open. Social media templates are provided to each award winner for online marketing opportunities.
ONBOARDING
MakingTheTransition
We understand that change can be difficult, but at Coldwell Banker Urban Realty, we are dedicated to making your transition smooth and stress-free. Our goal is to help you settle in quickly and confidently, minimizing any disruption to your business.
Here are some steps we've outlined to ensure your move is seamless: Don’t wait until your pipeline is empty to make the switch. Even one listing or buyer is enough to start your successful career with Coldwell Banker Urban Realty.
2.
1. Sign your Coldwell Banker Urban Realty Independent Contractor agreement. This allows us to promptly order your business cards, which will be ready in approximately 7 days. In the meantime, we can provide temporary cards. We'll also order your signs and help you prepare your “New Brokerage”announcements.
3. Export or organize your mailing lists of your past clients, prospects, and key contacts, such as friends, relatives, and industry partners. This will ensure you're able to hit the ground running with communication.
Schedule a professional photo session for updated headshots that can be used for social media announcements as well as marketing materials.
4. When you’re ready, prepare, hand-sign mail outs to clients and contacts, and send them the same day you transfer.
5. Before leaving your current brokerage, inform your listing clients about your move. Explain the advantages they'll experience with Coldwell Banker Urban Realty.
6. Draft a formal letter of resignation. We’ll help you ensure it’s polite, professional, and to the point. Be prepared to return any company property such as keys, and lock boxes.
8.
7. We will complete your transfer with RECO, completing the registration process taking care of the fee on your behalf.
Schedule an office orientation with our management team to get you acquainted with everything Coldwell Banker Urban Realty has to offer.
9. Within your first 30 days, reach out to everyone on your mailing list. This is a great way to generate immediate leads and make a strong start at your new brokerage.
10. By following these steps, we aim to make your transition to Coldwell Banker Urban Realty as efficient and successful as possible. We're here to support you every step of the way!
When you choose to join the Coldwell Banker Urban Realty team, you've made the decision to elevate your real estate career to the next level! We're excited to partner with you and are fully committed to helping you achieve your goals and reach new heights in your business.
Career Mentorship
We provide comprehensive transition support for experienced realtors and offer extensive training, mentorship, and guidance to every realtor who joins Coldwell Banker Urban Realty. Our 12-week training and onboarding program is designed to equip you with everything you need to hit the ground running and start achieving success quickly. We place a strong emphasis on business planning and offer personalized, one-on-one support to help you map out your goals
As a Richard Robbins certified trainer, we include the "Richard Robbins Masters Formula" a $700 value completely free as part of your onboarding. With ongoing support and continuous training, our agents consistently achieve high levels of production and success.
As a Coldwell Banker team member, you’ll have access to the marketing resources, business training, and the top real estate technology you need to take your career to the next level.
THE FINANCIALS
At Coldwell Banker, we use the most advanced accounting software to ensure that all of our financial transactions are handled in the most smooth & effiecient manner possible.
Payload
Easeoftransactions&convenienceofpayment optionsisanimportantfactorinrealestate-from clientssubmittingdeposits,agentspayingtheir monthlyofficeexpensestatements,and brokerages&solicitorsissuingowedcommission funds AtColdwellBankerUrbanRealty,weuse Payloadwhichallowsustoseamlesslyreceive incomingfundsbyprovidingquick&simple paymentoptionsforallpartiesthatweinteract withfinancially
Realestatebrokeragesandsolicitorshavethe optiontotransfercommissionfundsviaEFTto ourbrokerage,whicheliminatesthedelayof waitingonpostalorcourierdeliveryofcheques.
Asanagent,youwillreceiveaPaymentRequest emailwhenyourmonthlystatementsare generated.Fromthere,youcansimplyopenthe
email & click on the "PAY NOW" icon. This will direct you to a page which enables you to download & review your statement, as well as make your payment through your banking right from your computer or phone. As an alternative option, you can elect to have your payments autodrafted from your bank account each month. You will still receive your statements for review with this option & you can change your payment method preference and/or account info at anytime with ease.
Being able to have your commissions paid out in a timely manner is crucial as an agent. You work hard to earn your compensation during every step of the home buying and/or selling process with your clients and you deserve to see your money promptly after your deals close. RBC PayEdge enables us to issue commission payouts swiftly to our agents on the same day that we receive the funds. Typically, you can expect to see your earnings sitting in your bank account within 24 hours of us making the transfer in our RBC PayEdge accounting software
OFFICE CONTACTS
Joanne Urbanski
OWNER/BROKER OF RECORD
Phone: 519-818-7758
Email: joanne@urwindsoressex.com
Frank Urbanski
OWNER/BROKER
Phone: 519-818-7755
Email: frank@urwindsoressex.com
Charlene Porter
OFFICE ADMINISTRATOR/TRANSACTION COORDINATOR
Phone: 519-956-7474
Email: charlene@urwindsoressex.com
Your contact for commission payments, office expenses, deposit submissions, real estate transaction inquiries, lawyer information, printer setup, any brokerage & administrative inquiries.
