What is the Importance of a Magento 2 FAQ Extension for Your Online Store? If any customers face any issue in buying products and others then the Magento 2 FAQ Extension can help to solve the issue. FAQ page helps users know what your business is about and tries to turn visitors into customers. Magento 2 FAQ Plugin has a special page for answers to questions. With this extension, you can manage and organize the questions into groups and give them numbers.