September/October 2014 Volume 12
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If you haven’t heard UNM Truman Health Services is now a level 3 Patient Centered Medical Home (PCMH)! What does that mean for you? You will continue to receive the highest quality of care and service at every visit. This widely recognized symbol of quality shows the hard work and dedication UNM Truman Health Services provides to our patients.
UNM Truman Health Services and the UNM Medical Group are now accredited by the Accreditation Association for Ambulatory Health Care, Inc. Be sure to take a moment and congratulate our providers and staff for all of their hard work to make UNM THS the best place for your healthcare.
WHAT’S INSIDE Page 2
Dear Patient, Dates to Remember
Page 3
Under Construction Refill Reminder
Page 4
Welcome New Staff Members
Page 5
Updated No Show Policy PAC
Page 6
Consider How Smoking Affects You
Page 7
Page 8
Have You Heard
Page 9
Top 8 HIV Management Websites
Page 10 Page 11
National HIV Observance Days
Page 13
Pharmacy Selection
Healing From the Loss of a Loved One
Page 14-15 Truman Times Classifieds
A Little Bit About Labor Day/ National Latino AIDS Awareness Day
Truman Health Services | 801 Encino Place NE | Building F| Albuquerque, NM 87102| 505-272-1312 Www.unmtruman.com
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To Help Us Keep Your Records Up-To-Date
Dear Patient,
Please be sure we have your most
As we come to the end of the summer and celebrate our last hurrah on Labor Day we begin to think about the end of the year and the upcoming holidays. Our focus turns towards the hectic days and holiday celebrations and away from taking care of ourselves. The cooler days of September and October are perfect for getting outside and enjoying the beauty of New Mexico. Did you know we have over 270 days (on average) of sun every year? Go out, take a walk and spend some time taking care of yourself before the holiday rush. Remember your health is our priority. At UNMTHS we are committed to providing our patients with the highest quality of care with compassion and respect for human dignity. We love feedback so please feel free to share your comments on this newsletter or any of the services provided here at UNM Truman Health Services. Send your feedback to THSinfo@unmmg.org. Have a Happy Labor Day and a healthy fall! Sincerely, Your Truman Healthcare Team
recent insurance card on file. Let the front desk staff know if your insurance has changed.
If you have an emergency or urgent care visit outside of the UNM family, please fill out a Release of Information form while you are still there. This will allow the Truman care team access to any notes taken during your visit. Have the information faxed to 505-272-2240.
Did you get a new phone? We need to know. If you doctor needs to cancel or change your appointment, or contact you for any reason, we will send a letter to your home if we try calling you two times with no response. Also, if we leave a message asking you to call us back, please be sure to do so, the information may be important.
Have a new address? We would like to know that too! Sometimes we have to mail information to you and we want to be sure it gets in your hands. If you have any questions about the information we need be sure to ask the front desk after your appointment.
Important Dates to Remember Offices Closed UNM Truman Health Services offices will be closed on Monday, September 1st, in celebration of Labor Day. We will reopen on Tuesday, September 2nd. National HIV/AIDS and Aging Awareness Day: September 18th. National Gay Men’s HIV/Awareness Day: September 27th. National Latino AIDS Awareness Day: October 15th Albuquerque National Latino AIDS Awareness Events: October 15th-HIV 101 Panel Discussion, UNM Sub Atrium October 16th-Queenceñear, sponsored by N’MPower October 17th-Hispanic/Latino Cultural Celebration
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Need Medication Refills? No Refills Left? Call your pharmacy for all refills 14 days in advance
PLEASE DO NOT CALL THE CLINIC MEDICATION REFILL PHONE NUMBERS UH Pharmacy 272-2309
DOH in Santa Fe 1-800-254-4689
Curant Health (HealthStat RX) 1-866-437-8040 ext. 245 or ext. 224 Don’t forget HealthStat RX is now Curant Health.
DON’T FORGET! UNM Truman Health Services now offers Outpatient Pharmacy Services through Curant Health (formerly HealthStat RX). Personal Care managers, free home delivery, and free bubble packing are currently available. For more information ask your Nursing Team.
UNM Truman Health Services is Growing! Please pardon our dust as we begin to grow. UNM Truman Health Services is remodeling and will begin construction of 801 Encino Place NE, Building F early fall. During this time the clinic will remain open regular business hours. For more information on the construction please contact
THSinfo@unmmg.org.
If you haven’t seen it yet you need to. UNM Truman Health Services has a new website and we are pretty proud of it. Take a moment to check out all of the great resources we have available to you on www.unmtruman.org. Take a look and let us know what you think! www.unmtruman.org
Medication Reminders Remember-Narcotic pain medications cannot be called into your pharmacy by your physician, and therefore cannot be filled at night or on the weekends. Please DO NOT call the after-hours answering service to request pain medication refills. Plan ahead to be sure you renew your prescriptions before your run out. Remember-To update your new phone number and address with the pharmacy too. They may need to contact your about any medication issues or concerns. Remember– UNM Truman Health Services will not accept any medications for disposal. Please stop by the front desk for a list of local disposal sites. Note-only pills will be accepted at the sites listed.
At UNM Truman Health Services YOUR health comes first! In our on-going effort to ensure we are meeting your health care needs, we are asking for your assistance in the following: Medications– Please bring your medications when you are scheduled to meet with your provider. Your provider will compare them with the list of medications in your medical record. Other Appointments-If you’ve been seen by a provider outside of the UNM Truman medical system, please let us know so we can request your treatment record. Hand Hygiene-You may be asked if the clinical staff practiced good hand hygiene during your visit. Clinical staff should clean their hands every time they enter and leave the exam room. Reminder Calls–You will receive a reminder call about your appointment. The caller may also need to share important information during this time to help you prepare for the appointment.
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Hello And Welcome To Our Newest Faces
Ali
Lauretta
Medical Case Manager
Senior Data Entry Operator
Renee
Camilo Medical Assistant
Medical Assistant
We know your time is precious and so is ours, if you have more than one appointment scheduled in a day, it is YOUR responsibility to tell your doctor. If your first appointment runs over, you may miss your second appointment and need to reschedule.
Employee Recognition Program
We Will Miss You
UNM Medical Group, Inc (UNMMG) is committed to recognizing exceptional employee performance and/or contributions to UNMMG. The Rewards and Recognition Committee developed an Employee Recognition Program
Please let Truman staff know if you are planning to move away from the area. That way we can:
named Way2Go. Visit the front desk for forms to nominate a THS employee. Nominees must meet at least one of the following in order to be eligible:
People-Respect, diversity, teamwork, collaboration, reliability
Quality-Continuous improvement, innovation, commitment to exceptional quality work
Service-Excellent customer service, exceptional service to UNMMG and community, dedication and exemplary commitment as a UNMMG employee, environmentally conscientious
Finance-Initiatives and/or efforts by staff that may impact revenue
Growth-Professional development, self-motivation, initiative
Ensure you have your medications for a couple of months. Supply you with all of your most important records for your new provider. Help you find resources in your new community.
Don’t let you medical care lapse! Dr. Karla Thornton hosts a weekly information session at UNM Truman Health Services. A referral from your doctor is necessary and you are able to continue with your current primary care physician. This visit gives you the opportunity to discuss your Hepatitis C and will hopefully answer any questions you may have. Please call or stop by the front desk for more information.
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UNM Truman Health Services No Show Cancellation Policy We understand that issues may occur, and you may need to cancel an appointment. If this happens, we respectfully ask that you contact our office in advance to reschedule your appointment. Our complementary therapy providers (acupuncture, chiropractic and medical massage therapy) want to be available to meet the needs of all our patients. When a patient does not show up for a scheduled appointment, another patient loses an opportunity to be seen. Beginning August 13, 2014, if patients do not contact our office to cancel or reschedule a complementary service appointment, preferably 24 hours in advance, any future appointments will be canceled. Two (2) consecutive no shows or cancellations will result in future appointments being canceled and you will not be able to reschedule with our complementary providers for six (6) months. This policy will enable us to open otherwise unused appointments to better serve the needs of all patients. Thank you for your understanding and cooperation as we institute this policy.
We are currently seeking individuals to be part of a Patient Advisory Council (PAC). What is PAC? As part of our Patient Centered Medical Home initiative, UNM THS is forming a Patient Advisory Council. PAC will be comprised of 8-10 patients and Staff Liaison. This group meets quarterly to share expertise, communicate concerns and help with problem solving. This is a great way to network with others with a goal to work together to provide the highest quality care, and improve patient’s health outcomes
Make a Difference If you would like to be on the Patient Advisory Council, please ask the Patient Services Coordinator (front desk) for an application.
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Consider How Smoking Affects You -by Adam Metcalf You have heard it multiple times “smoking is bad for you, you need to stop” and there are multiple reasons why this is true; but if you have HIV the repercussions from smoking are even more dangerous. Take it from Brian a former smoker living with HIV. Brian was in good health, working a steady job, and managing his HIV infection. Brian’s one bad habit, smoking. Brian had gone through some pretty tough health care issues surrounding HIV, but even though he was focused on getting healthy he continued to smoke. Eventually his smoking habit became an even more serious health issue. For Brian, smoking and having HIV led to clogged blood vessels and at the age of 43 he had gotten blood clots in his lungs, a stroke, and needed surgery on an artery in his neck to save his life. “It took a stroke for me to actually stop smoking,” said Brian. For months after the stroke, Brian had trouble speaking and reading. He couldn’t go to work or even dress himself. He still suffers from the after effects of the stroke; his right hand is weak, he can no longer work as a waiter or teach pottery classes. Brian hopes his story will inspire other people living with HIV, and people who are not, to stop smoking. “Smoking is something that you do have control over. You can stop and it’s worth your life to stop smoking” To learn more about Brian and his battle with HIV and smoking visit: http://www.cdc.gov/tobacco/campaign/tips/stories/brian.html
Did you know HIV-positive smokers:
Are a higher risk than non-smokers with HIV of developing lung cancer, head and neck cancers, cervical and anal cancers, and many other types of cancers; Are more likely than non-smokers with HIV to develop bacterial pneumonia, Pneumocystis jiroveci pneumonia (PCP), COPD, and heart disease; Are more likely than non-smokers with HIV to develop two conditions that affect the mouth: oral candidiasis (thrush) and oral hairy leukoplakia; Are more likely to have a poorer response to antiretroviral therapy.
People with HIV who smoke are also less likely to keep to their HIV treatment plan and have a greater likelihood of developing an AIDS-defining condition and dying earlier than non-smokers with HIV. Thinking about quitting? There is help available: 1) Call 1-800-QUIT-NOW for free coaching and medication assistance by phone. 2) Talk to your primary care doctor or UNM Truman Health Services pharmacist Jessica Conklin about options for quitting. 3) UNM Truman Health Services offers individual and group counseling for smoking cessation. Contact Adam Metcalf, Behavioral Health Therapist, for more details at 925-7518. Did you know 20 minutes after you stop smoking your blood pressure goes down; 8 hours after you stop smoking the carbon monoxide levels in your blood return to normal; 24 hours after your stop smoking your chances of a heart attack decrease; 2 weeks to 3 months your circulation and lung capacity improve by 30%; 5 years after you stop smoking your stroke risk is reduced to non-smoker levels; 10 years after you stop smoking your risk of dying from lung cancer is about half of that of a current smoker!
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A Little Bit About Labor Day We all know Labor Day as a celebration at the end of summer, when most workers have the day off, towns have parades, people get together for barbeques and we all have a three day weekend. Although the traditions have changed the meaning behind Labor Day has not. It is a “holiday for the people” and has been celebrated since 1882. The early 19th Century was a time when labor unions were strong and their fight for better working conditions for laborers was at its peak. The Central Labor Union, one of the strongest in New York City, proposed a day off for working people and the first Labor Day was held on Tuesday, September 5, 1882. The proposal from the Central Labor Union stated there should be a street parade to exhibit to the public "the strength and esprit de corps of the trade and labor organizations”, followed by a festival for “recreation and amusement for the laborers and their families”. These traditions, although changed slightly, still exist today. In 1884 Labor Day was changed to the first Monday in September and has remained so ever since. -Happy Labor Day from UNM Truman Health Services!
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Have You Heard UNM Truman Health Services Phone Survey To help improve your future experiences here at UNM Truman Health Services, Southwind Survey Company will make random calls to our patients who have been seen here within the last few months. You will be asked a series of standard questions created to show us what we are doing right and where we may need to make some improvements. (Your responses to the questions will be kept anonymous). Thank you in advance for taking the time to answer their questions. Please speak honestly about your time spent with us. We can make things better if we don’t know what is “broken”.
We are now on Facebook and Twitter!
Looking for the most up-to-date information on what is happing at UNM Truman Health Services? Like us on Facebook (UNM Truman Health Services) or follow us on Twitter (UNM Truman). Great tips on staying healthy, UNMTHS activities, clinic closings, Outreach activities, and more can be found here. Stay in-touch and stay informed!
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The Top 8 HIV Websites of 2014 With so much HIV information available on the internet, finding the latest information can be overwhelming. Most websites containing information about HIV have the information buried along with other health related information. It can take hours to find the information you are looking for. The list below was designed to help you find the information you need quickly, help you manage the virus, and help your loved ones learn more about HIV. Thebody.com-This site calls itself “the complete HIV/AIDS Resource” and it is very close to meeting that claim. All of the latest HIV articles are available along with tools to help you track your CD4 count, viral load, and medication and health reminders. There are individual resources for men, women, aging, African Americans, Latinos, and the newly diagnosed. Although there is a lot of information on the home page, it is easy to navigate. Medicalnewstoday.com- If you are looking for the latest HIV related articles this site is perfect for you. Information on HIV research and treatment is posted with the latest date first. With so much information available to the user it is a great place to get a better overall understanding of HIV. Family and friends of HIV-positive people should take a moment to look through this site and learn more about HIV. AIDSmap.com-AIDSmap.com focuses mainly on HIV research on a global scale. Easy to navigate, this site offers the latest research for the newly diagnosed, HIV basics, help finding HIV services around the world, links to their resources, and news in five languages. Medicalxpress.com-This site has the latest medical information on all kinds of health issues, including HIV. It updates on a daily basis and the users can sort through different topics to find what they are looking for. The benefit of this site is the information is always up-to-date and relevant to today’s issues. AIDSmeds.com-“The Ultimate Guide to HIV Care” this site is available in English and Spanish. The home page offers a list of the most popular articles and the most current articles. The navigation bar at the top is a hodge-podge of different topics, but gives a general overview of HIV treatments, the latest HIV medical news, how to manage HIV, STI prevention, and global advocacy. CDC.gov-The Centers for Disease Control and Prevention has the most current HIV statistics available. This site has great information on how to prevent the virus, information for family and friends, the different treatments available, and more. AIDS.gov-AIDS.gov gives the user information on testing locations closest to them, descriptions of the different testing methods, information on how often you should be tested, prevention methods, information on what is HIV, tips on how to stay healthy, what to do if you have just been diagnosed with HIV, the latest HIV research news, and federal resources that may be available. Hiv.va.gov-U.S. Department of Veterans Affairs-This site offers information on programs and program contact information for HIV-positive veterans. There is not a lot of other information on this site, but there are links to guide the user to other sites with the latest HIV research articles. Remember, information on the internet is not always reliable. Your best defense against HIV is to talk to your doctor.
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National HIV Observance Days National HIV/AIDS and Aging Awareness Day – September 18th 2014 The AIDS Institute launched National HIV/AIDS and Aging Awareness Day (NHAAAD) in 2008. The 2014 theme for NHAAAD is: Aging is a part of life: HIV doesn’t have to be. NHAAAD was established due to the fact that a growing number of people aged 50 and older in the United States are living with HIV infection. Here are some quick facts:
Americans aged 50 and older have many of the same HIV risk factors as younger Americans. Persons aged 55 and older accounted for 19% (217,300) of the estimated 1.1 million people living with HIV infection in the United States in 2010.
Older Americans are more likely than younger Americans to be diagnosed with HIV infection later in the course of their disease. For more information about local NHAAAD Events and how you can become involved please contact our Community Health Resources Team at 925-7286 or THSOutreach@unmmg.org. For more information on aging and HIV please visit http://www.thebody.com/index/whatis/older.html
National Gay Men’s HIV Awareness Day – September 27th 2014 National Gay Men's HIV/AIDS Awareness Day (NGMHAAD) is September 27. In 2008 the National Association of People with AIDS (NAPWA) launched this observance day to recognize the disproportionate impact of the epidemic on gay men. Gay and bisexual men of all races continue to be the risk group most severely affected by HIV. CDC’s most recent data show that between 2008 and 2010, the number of new infections among men who had sex with men (MSM) increased 12 percent, with an even steeper increase among the youngest MSM. The data clearly showed the urgent need to expand access to proven HIV prevention programs for gay and bisexual men, and to develop new approaches to fight HIV in this population. NGMHAAD is about encouraging HIV awareness, HIV testing, and HIV prevention education and resources. For more information on local NGMHAAD events and how you can get involved contact our Community Health Resources Team at 925-7286 orTHSOutreach@unmmg.org. For more information on HIV among gay men visit http://aids.gov/news-and-events/awareness-days/gay-mens
National Latino AIDS Awareness Day – October 15th 2014 The last day of Hispanic Heritage Month, October 15th, has been designated as National Latino AIDS Awareness Day (NLAAD). In 2003, NLAAD was established in response to the impact of HIV and AIDS on Hispanic/Latino communities nationwide, including the District of Columbia, Puerto Rico and the US Virgin Islands. NLAAD is a national community mobilization and social marketing campaign that unites the Hispanic/Latino community in efforts to raise HIV awareness, promotion of HIV testing, prevention and education; in addition to other critical health issues such as Viral Hepatitis, Sexually Transmitted Infections and Tuberculosis. NLAAD is also a capacity building opportunity that aims to improve the ability of community based organizations, faith based congregations, and local health departments to provide HIV testing, prevention and education services through collaboration and partnership opportunities. Local agencies here in Albuquerque are working to bring multiple events in observation of NLAAD. For more information on local events and how you can get involved contact our Community Health Resources Team at 925-7286 or THSOutreach@unmmg.org. For more information about HIV/AIDS among the Latino/Hispanic community visit http://nlaad.org
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Healing From the Loss of a Loved One By Adam Metcalf, LISW Adapted from the Diagnosis Dictionary from Psychology Today. Read the full article at: http://www.psychologytoday.com/conditions/bereavement
Bereavement is the feeling of being sad because a family member or friend has died. Grief over the loss of a loved one is a normal healthy reaction which continues until a person comes to peaceful acceptance of the loss. People who are grieving often experience anger, guilt, depressed mood, sadness, crying spells, trouble sleeping, change in appetite, loss of interest and pleasure in life, difficulties concentrating and lack of productivity at work. At times, certain circumstances of a death cause complications in the mourning process and limit someone’s ability to come to peaceful acceptance. There can be feelings of responsibility for the death, feelings of injustice around the reasons for the death, and stressful decisions about financial and legal matters. Fears of being alone and of your own mortality may also trigger more severe grief. Additionally, a person may be sad thinking about all of the upcoming experiences that the deceased person will not be a part of. The loss of a loved one includes a loss of a part of your own identity, a puzzle piece of your life that needs to be reorganized. While the loved one should not be forgotten, counseling and support groups help a person to separate from the person who died, readjust roles, identity and skills and get their emotional needs met from others. Grief can be painful and exhausting which leads some people to try and avoid it; however, expressing grief can lead to powerful healing. Grief counseling and bereavement support groups can help this healing process by:
Describing normal grieving and encouraging the bereaved to accept the loss by talking about it
Helping the bereaved to identify and express feelings related to the loss (for example, anger, guilt, anxiety, helplessness, and sadness)
Helping the bereaved to separate emotionally from the deceased, as well as to make decisions and adjust to life without the deceased
Helping the bereaved to understand his or her methods of coping
Describing normal grieving and the differences in grieving among individuals
Providing continuous support
Providing support at important times, such as birthdays and anniversaries
Identifying coping problems the bereaved may have and other resources available
UNM Truman Health Services offers professional grief counseling and a bereavement support group to help you through this difficult time. Join us the third Monday of every month.
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When at Truman... Please be sure to turn your phone off or to silent when you enter the building. Stay in the lobby once you have checked in. This means you cannot go outside for a cigarette or for any other reason. We are happy to provide you beverages from our beverage cart, but remember, if you provider is ready to see you when you check in, you may have to wait for that tasty treat. If you are not available when we call you, you will have to wait until your doctor has an opening later that day, or you will have to reschedule to a different day altogether.
Emergency Financial Assistance Now Available Registered UNMTHS clients can now receive limited financial assistance from the Common Bond NM Emergency Project. If you are facing a financial crisis and have exhausted all other potential resources, on a “last resort� basis you can receive up to $200 for rent, utilities, medicines, and other necessities of life. Contact a member of your care team to get your assistance request submitted. For rent assistance you will need to provide a copy of your lease; for utilities assistance, bring in a copy of your most recent bill showing your account number. Other documentation may be requires depending on the nature of your request. All your personal information is kept confidential. In some cases you may be able to receive financial assistance twice in the same calendar year. However your requests must be for two different types of needs.
Free RAPID HIV Testing Rapid HIV testing is available at UNM Truman Health Services Tuesday mornings from 8:00 AM to noon and Thursday afternoons from 1:00 PM to 5:00 PM. Please stop by during these hours. All testing is confidential. If you have any questions or would like to schedule an HIV test, please contact Truman at 925-7286.
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UNM Truman Health Services Pharmacy Selection
UNM Truman Health Services supports the patient’s right to select a pharmacy that will best suit their needs. Our providers will gladly submit your prescriptions to the pharmacy of your choice.
UNM Truman Health Services provides mail order pharmaceutical services to our patients if our patients so chose form Curanthealth. Curanthealth offers specialized pharmacy services designed to improve the therapy results of your specific chronic condition. Their core focus is to provide a more personal approach in patient care, so they can create a customized medication plan to fit your lifestyle. Curanthealth pharmacy services include
Convenient Pharmacy Home Delivery-Medication is delivered directly to your doorstep or to UNM Truman Health Services for you to pick up.
Custom Blister Packaged Medications– Prescriptions can be packaged to fit your own daily routine. No more fumbling over multiple bottles.
Dedicated Personal Care Coordinators-Available to help patients with medication therapy through written education al materials regarding prescriptions, following up on a consistent basis with both patient and physician. This team approach set Curanthealth above other pharmacies.
Specially Trained Pharmacists-Their experienced chronic disease pharmacist s offer unsurpassed knowledge with consultation available 24/7.
No co-pays, deductibles, or co-insurance-UNM Truman Health Services understands the importance of the patient adhering to their medication regimen. Financial constrains should not prohibit the patient from taking their medication so UNM Truman Health Services will cover your co-pay, deductible, or co-insurance to ensure that you never have to go without your medications due to the inability to pay.
UNM Truman Health Services works with Curanthealth, Walgreens, Highland Pharmacy, Pharm Blue, CVS, Wal-Mart, and a variety of other pharmacy choices. *Access to all pharmacies for your prescriptions, including Curanthealth, will depend on your insurance coverage.
Tell us what you think of the new Truman Times layout and let us know what you would like to see in this publication. Your feedback is important to us. So come on, Share!
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Classified
Looking For More Information? UNM Truman Health Services now has two ways for you to get in touch with us. For general information or questions please contact us at THSinfo@unmmg.org. For information on educational events and HIV rapid testing locations around Albuquerque contact us at THSoutreach@unmmg.org.
Free Lab Draws & Testing For your convenience you can now get your labs drawn at UNM Truman Health Services. Lab draws at UNM Truman Health Services are by APPOINTMENT ONLY during the following days and times:
Tuesday 1pm-4pm
Wednesday 8am-11am
Thursday 1pm-4pm
Friday 8am-11 am 1pm-4pm
Good News! If you have found it difficult in the past to get an appointment for one of our complementary therapies, you are in luck! We have expanded the hours of these services to meet the needs of our patients.
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Classified Due to health concerns for patients and staff, UNM Truman Health Services is a fragrance free zone. This includes perfumes and colognes. Please refrain from using these until after your appointment.
Dental Care for UNM Truman Health Services Patients UNM Truman Health Services & UNM Dental Services Have Joined Together To Provide Dental Care To Truman Patients!
Dental Care is an extremely important part of your continued health and well-being. If you don’t have a dentist you see on a regular basis and are interested in receiving dental care through UNM, be sure to talk to your care team. Enrollment forms are also available at the front desk.