November/December 2014 Volume 13
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If you haven’t heard UNM Truman Health Services is now a level 3 Patient Centered Medical Home (PCMH)! What does that mean for you? You will continue to receive the highest quality of care and service at every visit. This widely recognized symbol of quality shows the hard work and dedication UNM Truman Health Services provides to our patients.
UNM Truman Health Services and the UNM Medical Group are now accredited by the Accreditation Association for Ambulatory Health Care, Inc. Be sure to take a moment and congratulate our providers and staff for all of their hard work to make UNM THS the best place for your healthcare.
WHAT’S INSIDE
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Dear Patient Dates to Remember
Page 9
Can the Holidays be a time for personal growth?
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Under Construction Refill Reminder
Page 10
Get Your Flu Shot
Page 4
Welcome New Staff Members
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World AIDS Day Events NLAAD Thank you
Page 5
New Staff Members PAC
Page 12
Facts on Ebola
Page 6
SAGE
Page 13
Page 7
The Real Story of Thanksgiving Cancellation Policy
Transportation Options National Diabetes Month
Page 15
Pharmacy Selection
Page 16
Truman Times Classified
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Have You Heard
Truman Health Services | 801 Encino Place NE | Building F| Albuquerque, NM 87102| 505-272-1312 Www.unmtruman.com
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To Help Us Keep Your Records Up-To-Date
Dear Patient,
Please be sure we have your most
It is hard to believe the holidays are here again and as 2014 begins to wind down we should take a moment to reflect on all the good, all the challenges, and all the blessings we have had this year. UNM Truman Health Services has had a busy and fulfilling year. We increased the number of staff to almost double, we have focused on quality care, received NCQA and AAAHC approvals, upgraded our facility to meet the growing needs of our patients, and developed new programs to offer outreach opportunities. Through all of the changes our focus has remained the same; provide our patients with the best care possible. At UNMTHS we are committed to providing our patients with the highest quality of care with compassion and respect for human dignity. We love feedback so please feel free to share your comments on this newsletter or any of the services provided here at UNM Truman Health Services. Send your feedback to THSinfo@unmmg.org. Happy Holidays! Sincerely, Your Truman Healthcare Team
recent insurance card on file. Let the front desk staff know if your insurance has changed.
If you have an emergency or urgent care visit outside of the UNM family, please fill out a Release of Information form while you are still there. This will allow the Truman care team access to any notes taken during your visit. Have the information faxed to 505-272-2240.
Did you get a new phone? We need to know. If you doctor needs to cancel or change your appointment, or contact you for any reason, we will send a letter to your home if we try calling you two times with no response. Also, if we leave a message asking you to call us back, please be sure to do so, the information may be important.
Have a new address? We would like to know that too! Sometimes we have to mail information to you and we want to be sure it gets in your hands. If you have any questions about the information we need be sure to ask the front desk after your appointment.
Important Dates to Remember Offices Close UNM Truman Health Services offices will be closed: Thursday, November 27th, and Friday, November 28 for the Thanksgiving holiday. Wednesday, December 24th and Thursday, December 25th for the Christmas holiday. Wednesday, December 31st and Thursday, January 1, 2015 for the New Year holiday. There will be limited appointments available for Acute Care Providers only on December 26, 29-30, 2014 and January 2, 2015
World AIDS Day
December 1, 2014-See page 11 for event details Did you know 20 minutes after you stop smoking your blood pressure goes down; 8 hours after you stop smoking the carbon monoxide levels in your blood return to normal; 24 hours after your stop smoking your chances of a heart attack decrease; 2 weeks to 3 months your circulation and lung capacity improve by 30%; 5 years after you stop smoking your stroke risk is reduced to non-smoker levels; 10 years after you stop smoking your risk of dying from lung cancer is about half of that of a current smoker!
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Need Medication Refills? No Refills Left? Call your pharmacy for all refills 14 days in advance
PLEASE DO NOT CALL THE CLINIC MEDICATION REFILL PHONE NUMBERS UH Pharmacy 272-2309
DOH in Santa Fe 1-800-254-4689
Curant Health (HealthStat RX) 1-866-437-8040 ext. 245 or ext. 224 Don’t forget HealthStat RX is now Curant Health.
DON’T FORGET! UNM Truman Health Services now offers Outpatient Pharmacy Services through Curant Health (formerly HealthStat RX). Personal Care managers, free home delivery, and free bubble packing are currently available. For more information ask your Nursing Team.
With the flu season on us good hand hygiene is important. Remember to wash your hands when you touch your face, sneeze, or cough to help avoid the spread of germs. If you do have a cough please think of you neighbors in the waiting room and put on a mask. Mask are available at the front desk or upon request.
Medication Reminders Remember-Narcotic pain medications cannot be called into your pharmacy by your physician, and therefore cannot be filled at night or on the weekends. Please DO NOT call the after-hours answering service to request pain medication refills. Plan ahead to be sure you renew your prescriptions before your run out. Remember-To update your new phone number and address with the pharmacy too. They may need to contact your about any medication issues or concerns. Remember– UNM Truman Health Services will not accept any medications for disposal. Please stop by the front desk for a list of local disposal sites. Note-only pills will be accepted at the sites listed.
At UNM Truman Health Services YOUR health comes first! In our on-going effort to ensure we are meeting your health care needs, we are asking for your assistance in the following: Medications– Please bring your medications when you are scheduled to meet with your provider. Your provider will compare them with the list of medications in your medical record. Other Appointments-If you’ve been seen by a provider outside of the UNM Truman medical system, please let us know so we can request your treatment record. Hand Hygiene-You may be asked if the clinical staff practiced good hand hygiene during your visit. Clinical staff should clean their hands every time they enter and leave the exam room. Reminder Calls–You will receive a reminder call about your appointment. The caller may also need to share important information during this time to help you prepare for the appointment.
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We Just Keep Growing! Meet Our New Crew
Aaron Nurse Practitioner
Drew AmeriCorps/AIDS UNITED
Art
Bernadette
Colleen
CTR Prevention & Education Counselor
Patient Services Coordinator
Health Education Young Women’s Clinic
Nick AmeriCorps/AIDS UNITED
Dr. Nate Sharon, M.D.
Maria Patient Services Coordinator
Peter
Zack
Vanessa
Wilma
Medical Case Manager
Health Education Highland High
AmeriCoprs/AIDS UNITED
Health Education Albuquerque High
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Lisette Prior Authorization Specialist
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Luke Community Outreach Specialist
Suzanne Senior Administrative Assistant
We are currently seeking individuals to be part of a Patient Advisory Council (PAC). What is PAC? As part of our Patient Centered Medical Home initiative, UNM THS is forming a Patient Advisory Council. PAC will be comprised of 8-10 patients and Staff Liaison. This group meets quarterly to share expertise, communicate concerns and help with problem solving. This is a great way to network with others with a goal to work together to provide the highest quality care, and improve patient’s health outcomes
Make a Difference If you are interested in being on the Patient Advisory Council, please contact Tamra for more information at TJwilliams@unmmg.org
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We know your time is precious and so is ours, if you have more than one appointment scheduled in a day, it is YOUR responsibility to tell your doctor. If your first appointment runs over, you may miss your second appointment and need to reschedule.
Employee Recognition Program UNM Medical Group, Inc (UNMMG) is committed to recognizing exceptional employee performance and/or contributions to UNMMG. The Rewards and Recognition Committee developed an Employee Recognition Program named Way2Go. Visit the front desk for forms to nominate a THS employee. Nominees must meet at least one of the following in order to be eligible:
People-Respect, diversity, teamwork, collaboration, reliability
Quality-Continuous improvement, innovation, commitment to exceptional quality work
Service-Excellent customer service, exceptional service to UNMMG and community, dedication and exemplary commitment as a UNMMG employee, environmentally conscientious
We Will Miss You Please let Truman staff know if you are planning to move away from the area. That way we can:
Finance-Initiatives and/or efforts by staff that may impact revenue
Growth-Professional development, self-motivation, initiative
Ensure you have your medications for a couple of months. Supply you with all of your most important records for your new provider. Help you find resources in your new community.
Don’t let you medical care lapse! SAGE (Services & Advocacy for Gay, Lesbian, Bisexual, and Transgender elders) is the country’s largest and oldest organizations dedicated to improving the lives of lesbian, gay, bisexual, and transgender (LGBTQ) older adults. Founded in 1978 and headquartered in New York City, SAGE is a national organization that offers supportive services and consumer resources to LGBTQ older adults and their caregivers, advocates for public policy changes that address the needs of LGBT older people, and provides the training for aging providers and LGBT organizations through its National Resource Center on LGBT Aging. SAGE Albuquerque has become a major program of the Common Bond New Mexico Foundation mission and is directly managed by an Advisory Board comprised of seniors who are key leaders within the LGBTQ community. Monthly support/social meetings, monthly coffee hour for women, coffee hour for me, local senior outings and bereavement support group. To learn more about the Albuquerque Chapter of SAGE, including meeting place and time, please contact Katherine Palmer at Kath_Col@yahool.com or call 505-710-6987.
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The First Thanksgiving Do you remember learning about the first Thanksgiving in school? The Pilgrims were running out of food the first winter they were in America. The Indians in the area had pity on them and helped them by providing food and provisions. So grateful for the help they received the Pilgrims invited the Indians to a great feast with turkey and pumpkins and declared it the first Thanksgiving. In 1621 there was great feast, but it wasn’t really the first Thanksgiving. The three-day feast was in honor of the successful hunting party the Pilgrims had with the local Indians. There is actually no historical record of any mention of Thanksgiving in 1621. Governor William Bradford, the governor in 1621, explains how the colonists set up a communist system where everybody shared the land and everything produced on the land. Soon it became clear this system was not working and it was eventually decided the colonists would each work their own land. Colonists were happy with this new model and worked harder , producing what looked like a large crop. As the growing season progressed a summer drought threatened to ruin the crop. The Pilgrims held a “Day of Humiliation� and prayer., and eventually the rains returned saving the harvest. The Pilgrims saw this as a sign from God and Gov. Bradford proclaimed November 29, 1623 as a Day of Thanksgiving, much later than originally thought. As time went on the true reasons for Thanksgiving were lost and the has changed to the last Thursday of the month. Although the story has changed the true meaning of Thanksgiving remains the same; give thanks and be thankful, for you never know when things may change.
-Happy Thanksgiving from UNM Truman Health Services!
UNM Truman Health Services No Show Cancellation Policy We understand that issues may occur, and you may need to cancel an appointment. If this happens, we respectfully ask that you contact our office in advance to reschedule your appointment. Our complementary therapy providers (acupuncture, chiropractic and medical massage therapy) want to be available to meet the needs of all our patients. When a patient does not show up for a scheduled appointment, another patient loses an opportunity to be seen. Beginning August 13, 2014, if patients do not contact our office to cancel or reschedule a complementary service appointment, preferably 24 hours in advance, any future appointments will be canceled. Two (2) consecutive no shows or cancellations will result in future appointments being canceled and you will not be able to reschedule with our complementary providers for six (6) months. This policy will enable us to open otherwise unused appointments to better serve the needs of all patients. Thank you for your understanding and cooperation as we institute this policy.
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Have You Heard UNM Truman Health Services Phone Survey To help improve your future experiences here at UNM Truman Health Services, Southwind Survey Company will make random calls to our patients who have been seen here within the last few months. You will be asked a series of standard questions created to show us what we are doing right and where we may need to make some improvements. (Your responses to the questions will be kept anonymous). Thank you in advance for taking the time to answer their questions. Please speak honestly about your time spent with us. We can make things better if we don’t know what is “broken”.
We are now on Facebook and Twitter!
Looking for the most up-to-date information on what is happing at UNM Truman Health Services? Like us on Facebook (UNM Truman Health Services) or follow us on Twitter (UNM Truman). Great tips on staying healthy, UNMTHS activities, clinic closings, Outreach activities, and more can be found here. Stay in-touch and stay informed!
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Can the Holidays be a time for Personal Growth? -Adam Metcalf, LISW The fall and winter holidays can be an emotionally difficult time for those dealing with grief over loss of a loved one, loneliness, financial concerns, separation or estrangement from family members, and relationship issues or divorce. These issues tend to focus on how well we are doing in our relationships with other people. An emotional alternative is to let go of the illusion of and expectation for the “perfect” Hallmark holiday portrayed by society and popular culture. Depression and anxiety experienced during the holidays are often fueled by these expectations, promoted by society and ourselves, about what holidays should mean to our relationships with others. Instead, try focusing on what these holidays mean to YOU, who you are, and who you aim to be. For example, Thanksgiving can be a great time to reflect with gratitude on our lives. Offering thanks for “worldly” success or security is fine if you have it; however, it may be helpful to also offer thanks for how much you are experiencing, growing, or learning about yourself. Christmas, Hanukkah, Winter solstice and other winter holidays can be a great time to reflect on our spirituality and relationship to God, a higher power, or the universe. It can also be a time to reflect on how we love and express love through our thoughtful consideration of and generosity toward others without judgment of them. New Years can be a great time to celebrate our lives with joy and reflect on how we are creating ourselves and our world each day. This is also an opportunity to change anything that we do not like about how we are expressing ourselves. If you have loved ones to share these holiday reflections with then great! If you do not, that is also great! Use the holidays for your own personal growth. If you are really missing that human connection over the holidays, you could volunteer your time and/or money to contribute to others, join a group, or reconnect with someone you haven’t spoken to for a while. The change in the amount of sunlight during the winter can also make people vulnerable to depression. If this is the case for you, consult with a Truman therapist or psychiatrist about whether starting or adjusting medications may be helpful. Alternatively, try getting outside in the sunshine for at least 30 minutes in the morning or buy yourself a light box. The fall and winter holidays can be an enjoyable, peaceful time to hibernate with ourselves and gain insight into our lives. We here at Truman wish you much peace during this time!
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Getting the flu is no fun, but when you are HIV-positive getting the flu can be life-threatening. Flu pandemics occur when a new strain of influenza (the flu) emerges for which people have no immunities, and no vaccine exists. According to the CDC (the Centers for Disease Control and Prevention), “people with HIV are at high risk of serious related flu complications”. Studies have shown people living with HIV have an increased risk for heart-and-lung related hospitalizations during flu season. It has also been determined that flu symptoms might be prolonged in people infected with HIV. Because of the serious complications caused by the flu it is highly recommended HIV-infected persons receive the flu vaccinations. People with advanced HIV disease may have a poor response for the vaccination. In this event, the use of antiviral medications may be used to help prevent the flu infections. There are things you can do to help reduce your risk of catching the flu; *Cover your mouth if you sneeze or cough. One of the best ways to reduce the spread is to cover your mouth when you sneeze or cough (use the crook of your arm instead of your hands) This helps reduce the hand-to-hand spread of germs and droplet sprays from sneezes or coughs.
*Wash your hands on a regular basis, especially if you come in contact with someone who is sick.
*The best way to wash your hands is with soap and water for 15-20 seconds.
*Use alcohol-based hand gels when washing is not possible.
*Wear a mask. If someone is coughing or sneezing next to you, wear a mask to help reduce the chances of you inhaling the flu gems.
*Do not share items such as drinks or personal items.
*Do not bite your nails and keep your hands away from your face.
*Try to avoid crowds during flu season. This isn’t always practical, but it will help reduce your risk.
*Get a flu vaccine. UNM Truman Health Services is offering free flu vaccines at our shot clinic on Mondays and Thursdays from 1 pm to 4 pm. For more information speak to one of our Client Services Coordinators or speak to your provider.
November/December 2014 Volume 13
11 GETTING TO ZERO
ZERO DISCRIMINATON ZERO NEW INFECTIONS ZERO AIDS RELATED DEATHS
2014 World AIDS Day Events December 1, 2014 is World AIDS Day and UNM Truman Health Services is hosting a series of events to bring awareness to the Albuquerque community. If you would like to participate in any of these events please let us know at THSOutreach@unmmg.org. International HIV Awareness Panel Discussion-from 11 am to 1 pm in the UNM Domenici Center. This panel discussion will feature local speakers and an opportunity to meet international speakers via Skype. Light snacks are provided. Free HIV testing-Free HIV testing will take place from 1 pm to 3 pm in room 2122 in the UNM Domenici Center. Getting to Zero black, white and red photo display-Submit your black and white photo with one red object, with the theme “Getting to Zero”, by November 15th. All submissions will be reviewed and placed in a photo gallery on display at the UNM Truman Health Services website and on our social media. AIDS Quilt Block Displays-AIDS quilt blocks will be displayed around UNM and in City Hall from November 24th to December 5th. Take a moment to stop by and see this amazing national treasure. Wear Red Awareness Day-UNM Truman Health Services is encouraging everyone to wear red on December 1st in honor of World AIDS Day. To help show your support, upload a picture of you or your group wearing red. Be sure to use the hashtag #gettingtozeroUNMTruman. World AIDS Day Candlelight Vigil-We will close the day of events with a candlelight vigil from 7-8 pm at the Gazebo in Old Town Plaza, Albuquerque. Join us as we remember and celebrate those who lived with HIV.
Thank you
to every one who participated in the National Latino AIDS Awareness events on October
15-17th. A Big Thank You to the following supporters: B2B Bistronomy Buffalo Exchange Chocolate Dude Dion’s Elephant Bar EQNM Guerrilla Graphix Guild Cinema Il Vicino Katour Consignment La Montanita CoOp Los Cuates Masks y Mas Sadie’s Sergio’s Bakery and Café Self Serve Slice Parlor Taco Cabana 2014’s National Latino AIDS Awareness Day events were created by a group of local organizations focused on brining HIV awareness to the Hispanic/Latino community. Over three nights the NLAAD events brought many different community members together to create a better tomorrow, and to share information about HIV. The event committee successfully merged multiple artists from different genres into a fun-filled week. The 2014 event was such a success
that we are beginning to plan for the 2015 events. Be sure to keep an eye out for more information.
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Facts About Ebola Ebola information is everywhere and it can be confusing. UNM Truman Health Services is aware of the severity of this deadly virus. We have taken all precautionary steps to ensure the safety of our patients and our staff. To help reduce the confusion surrounding how the virus is spread, the CDC (the Centers for Disease Control and Prevention) has released a list of facts about Ebola. Take a moment to review these facts and feel free to ask your provider about any questions you may have. Ebola is NOT spread through:
Casual contact
Air
Water
Food grown or legally purchased in the U.S.
How do you get the Ebola virus? Direct contact with: 1. Body fluids of a person who is sick with or has died from Ebola. (Blood, vomit, urine, feces, sweat, semen, spit, or other fluids). 2. Objects contaminated with the virus. (For example needles or medical equipment) 3. Infected animals. (by contact with blood or fluids or infected meat). Early Symptoms Ebola can only be spread to others after symptoms begin. Symptoms can appear from 2 to 21 days after exposure.
Fever
When is someone able to spread the virus to others?
Headache
Diarrhea
Ebola only spreads when people are sick. A person must have symptoms to spread the virus to others.
Vomiting
Stomach pain
Unexplained bleeding or bruising
Muscle pain
After 21 days, if an exposed person does not develop symptoms, they will not become sick with Ebola.
Join UNM Truman Health Services on Monday, December 1st, from 7 pm to 8 pm at the Gazebo in Old Town Plaza Albuquerque, for a World AIDS Day Candlelight Vigil.
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Transportation Options for Patients Sometimes getting to your appointment is difficult, we understand. If you are having issues with meeting your appointments, be sure to speak with one of the UNM Truman Health Services case managers about receiving assistance. Patients with full Medicaid and are enrolled with Blue Cross Blue Shield, Molina, Presbyterian, or United Health Centennial Care, will receive transportation through Medicaid to medical and behavioral health appointments. Please note you have to arrange for transportation services at least three (3) business days in advance. Additional transportation options include; Sun Van. Sun Van provides door-to-door rides for patients with disabilities. There is a written application process, a portion of which must be completed by a physician, and an interview. Once approved, there is a $2.00 per ride fee. Albuquerque Rides buses are another possibility, but if you are having a difficult time getting a bus pass, check with your case manager for possible solutions. You may qualify for a free or reduced-priced bus pass through another agency or from UNM Truman Health Services. For more information on transportation services contact your case manager or email us at THSInfo@unmmg.org.
National Diabetes Awareness Month -Patrick West, RD, LD November is National Diabetes Awareness month and as a Dietitian, my thoughts always run towards prevention. The CDC (The Center for Disease Control and Prevention) reports that in 2010 1 in 3 US adults were prediabetic. A prediabetes diagnosis means a person has higher than normal blood sugar levels, but the levels are not quite high enough to be diagnosed diabetic. It is estimated that within 5 years without healthy changes in a person’s lifestyle, 15% to 30% will develop diabetes. Fortunately, today’s research shows that modest weight loss of 5% to 7% of body weight (10 to 14 pounds for a 200 pound person) and increasing activity to at least 150 minutes a week can prevent the onset of diabetes. UNM Truman Health Services is currently working to develop a lifestyle change class focusing on the current research to help our patients prevent diabetes and improve their quality of life. Until then, as the UNM THS Clinical Nutritionist I am committed to working with anyone interested in looking deeper into the prevention of diabetes or any other health concern through diet. Diabetes is global epidemic, but it is very preventable. We can change the course we are on at any moment in our life towards a direction of health and wellbeing. “If we are creating ourselves all the time, then it is never too late to begin creating the bodies we want instead of the ones we mistakenly assume we are stuck with.” Deepak Chopra.
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When at Truman... Please be sure to turn your phone off or to silent when you enter the building. Stay in the lobby once you have checked in. This means you cannot go outside for a cigarette or for any other reason. We are happy to provide you beverages from our beverage cart, but remember, if you provider is ready to see you when you check in, you may have to wait for that tasty treat. If you are not available when we call you, you will have to wait until your doctor has an opening later that day, or you will have to reschedule to a different day altogether.
Dental Care for UNM Truman Health Services Patients UNM Truman Health Services & UNM Dental Services Have Joined Together To Provide Dental
Dental Care is an extremely important part of your continued health and well-being. If you don’t have a dentist you see on a regular basis and are interested in receiving dental care through UNM, be sure to talk to your care team. Enrollment forms are also available at the front desk.
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UNM Truman Health Services Pharmacy Selection
UNM Truman Health Services supports the patient’s right to select a pharmacy that will best suit their needs. Our providers will gladly submit your prescriptions to the pharmacy of your choice.
UNM Truman Health Services provides mail order pharmaceutical services to our patients if our patients so chose form Curanthealth. Curanthealth offers specialized pharmacy services designed to improve the therapy results of your specific chronic condition. Their core focus is to provide a more personal approach in patient care, so they can create a customized medication plan to fit your lifestyle. Curanthealth pharmacy services include
Convenient Pharmacy Home Delivery-Medication is delivered directly to your doorstep or to UNM Truman Health Services for you to pick up.
Custom Blister Packaged Medications– Prescriptions can be packaged to fit your own daily routine. No more fumbling over multiple bottles.
Dedicated Personal Care Coordinators-Available to help patients with medication therapy through written education al materials regarding prescriptions, following up on a consistent basis with both patient and physician. This team approach set Curanthealth above other pharmacies.
Specially Trained Pharmacists-Their experienced chronic disease pharmacist s offer unsurpassed knowledge with consultation available 24/7.
No co-pays, deductibles, or co-insurance-UNM Truman Health Services understands the importance of the patient adhering to their medication regimen. Financial constrains should not prohibit the patient from taking their medication so UNM Truman Health Services will cover your co-pay, deductible, or co-insurance to ensure that you never have to go without your medications due to the inability to pay.
UNM Truman Health Services works with Curanthealth, Walgreens, Highland Pharmacy, Pharm Blue, CVS, Wal-Mart, and a variety of other pharmacy choices. All proceeds from prescriptions filled at Curant comes back to UNM Truman Health Services to help enhance and expand our patient services for people with HIV living in Albuquerque.
*Access to all pharmacies for your prescriptions, including Curanthealth, will depend on your insurance coverage. Tell us what you think of the new Truman Times layout and let us know what you would like to see in this publication. Your feedback is important to us. So come on, Share!
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Classified
Looking For More Information? UNM Truman Health Services now has two ways for you to get in touch with us. For general information or questions please contact us at THSinfo@unmmg.org. For information on educational events and HIV rapid testing locations around Albuquerque contact us at THSoutreach@unmmg.org.
Free Lab Draws & Testing For your convenience you can now get your labs drawn at UNM Truman Health Services. Lab draws at UNM Truman Health Services are by APPOINTMENT ONLY during the following days and times:
Tuesday 1pm-4pm
Wednesday
Thursday
8am-11am
1pm-4pm
Friday 8am-11 am
Due to health concerns for patients and staff, UNM Truman Health Services is a fragrance free zone. This includes perfumes and colognes. Please refrain from using these until after your appointment.
Good News! If