TATA case study

We’re working on an exciting transformation project in partnership with Tata Steel. The project involves working across a number of sites and many thousands of employees, business unit by business unit, establishing the Operational Excellence habits required to deliver a sustainable step-change in performance.

By focusing on engagement and building capability, a sustainable change in Tata Steel’s Operational Health Index and Productivity has been achieved.

in the client’s words...

U&E were different and better right from their opening discussions. The interactions caused me to reflect deeply about the subject of leadership and the real opportunity that an authentic servant leadership approach offered.

Without being aware of it, they were really coaching me right from the start, encouraging me to reflect and ask the right questions about myself and my organisation. It created in me an appetite for learning and helping my team and plant to achieve the level of performance that would deliver long term security through Operational Excellence.

PRIORITY STARS

PERFORMANCE CURVE

Tata Steel operates in a challenging industry, so a clear vision to achieve Operational Excellence and customer delivery performance is vital.

in the client’s words...

Many companies go through wave after wave of “consultants” but U&E were different in deploying their own approach; the concept of coaching and servant leadership. This caused me and people throughout the organisation to ask good questions of themselves and our methodology and culture.

U&E acted with a great deal of maturity and humility.

Within 12 weeks...

• A new vision was being embraced at all levels • Tata Steel was implementing a tangible change in leadership habits • A new Sustainable Operational Excellence (SOE) environment exists

With leadership aligned at all levels and a workforce fully engaged, dramatic performance improvement is being achieved.

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12 steps to ustainable operational excellence

clients talk about results...

Six months into this year and we’re considerably ahead of our annual plan.

The fantastic reality is that we’ve massively improved and that gives an excellent platform to improve further.

As we improve the competency through problem-solving and growing leadership confidence across the organisation, the business results go from strength to strength.

The change in leadership behaviour helped create a real sense of our shared vision, one team. This did truly unleash a lot of potential. I could give literally hundreds of examples that I witnessed and continue to witness daily. The process formed bridges all over our organisation.

I get daily emails from people asking me to reward/recognise/celebrate some excellence that they’ve seen in other colleagues. Previously I’d get the odd gripe or snipe but that has completely gone, people would be embarrassed to do that now.

We appreciate the confidential nature of the work we undertake and are grateful to clients for sharing details of our work.

See SOE in action If you’re interested in finding out more, please contact us and we will be happy to arrange for you to speak directly to Tata Steel, who can share more information and explain the successes they are achieving and sustainable improvements.

Contact Greig to discuss 07811 255 055