2020 Annual Report

STUDENT SERVICES AND ENROLLMENT MANAGEMENT 2020 ANNUAL REPORT: RESILIENCE IN ACTION

A Year of Perseverence Perseverance—that may be the word that best describes 2020 for us at the University of Oregon.

You could say it began on New Year’s Day when the Oregon Ducks football team did not lose hope halfway through the fourth quarter of the Rose Bowl. Down by a touchdown, the Ducks forced a fumble. One play later, Justin Herbert completed what would be a 30-yard, gaming-winning run into the end zone to beat the University of Wisconsin Badgers, 28-27.

I was on the edge of my seat the entire afternoon and evening but was confident the Ducks would pull through. Why? Because that is who we are as a university. We do not give up. Presented with difficult challenges, we work together as a team to get the job done. We persevere.

When the coronavirus forced campus to change dramatically in many ways, from remote or virtual instruction to sending many of our university community to work from home, the challenges ahead were great and unknown. Our goals, however, remained the same—uphold our standards in educating students, continue to recruit the best and brightest from around the world, and most importantly, keep our community healthy and safe, even in the midst of a global pandemic.

These have been, and continue to be, unprecedented times. There are not any “do-it-yourself” handbooks on how to navigate a successful university through a global pandemic. But as a team, we have demonstrated tenacity and perseverance. We continue to meet the challenges COVID presents head on, finding new and creative ways to do our work and ensure we are meeting our goals.

Our Student Orientation team took our popular in-person events and in a matter of just a few weeks created innovative, highly produced, virtual events that engaged thousands of students. The Office of Admissions and the Office of Student Financial Aid and Scholarships adjusted their application and scholarship requirements to meet the needs of prospective students and their families as they navigate these tough times. The Registrar’s Office worked hard to get classes built and scheduled without classrooms to fill. And University Housing and University Health Services ensured that new students were moving into their halls in a healthy manner and practicing appropriate social distancing when living and studying on campus. Our team in Continuing and Professional Education shifted our Osher Lifelong Learning Institute to a virtual format, our team in University Testing forged ahead, and the stories could continue and do throughout these pages.

We also had a challenging summer with half our state engulfed for weeks in forest fires and smoke, devastating communities across our state. Through a summer of unrest from social injustice, and much more, our team persevered.

In the following pages, you will read the reports of all Student Services and Enrollment Management departments adjusting their day-to-day operations to meet the challenges that 2020 presented, while still accomplishing much of what we set out to achieve. I am proud of our team for not giving up, for being flexible, demonstrating tenacity, and for working their hardest to meet the needs of our entire UO community. A coronavirus vaccine is now on the horizon, and I am confident our team will continue to press through the remaining challenges to get us to the other side of this pandemic, stronger for the effort.

We are on the 30-yard line. We are running the ball. We will persevere.

Best wishes,

Roger J. Thompson Vice President for Student Services and Enrollment Management A B-2 bomber conducts a flyover—coordinated by UO alumnus Capt. Nicholas Reed—before the start of the 106th Rose Bowl game. The sixth-ranked Oregon Ducks beat the eighth-ranked Wisconsin Badgers 28–27 on January 1, 2020.

ANNUAL REPORT 2020

3

The Freshman Class

CLASS OF 2024 The Division of Student Services and Enrollment Management works together to create an exceptional college experience for every Duck. While 2020 has been a year like no other, one thing that has not changed is our commitment to supporting each student.

Freshmen by the Numbers

Whether it is their admissions counselor answering questions via email or Zoom, a financial aid coach helping them apply for pandemic relief funds, or our housing and health care teams ensuring that their on-campus experience is healthy and safe, our students continue to have access to resources that help them succeed.

ENTERING FRESHMEN AVERAGES 2000–2009 u 3,283 2010–2019 u 4,093

FALL 2020 u 3,940

4

STUDENT SERVICES AND ENROLLMENT MANAGEMENT

ANNUAL REPORT 2020

5

The Freshman Class

FRESHMAN CLASS PROFILE Our students have diverse identities and experiences. We embrace their varied

This year’s incoming Ducks have one thing in common—they know how to hit the books.

perspectives and points of view, because they contribute to our vibrant campus.

With high test scores, impressive GPAs, and some already having college credits, these

No matter our students’ background, we are dedicated to providing access and

freshmen are prepared to soar to new levels and grow as scholars.

support for an inclusive college experience.

AVERAGE SAT SCORES BY YEAR 2000 u 1188

RACIAL AND ETHNIC DIVERSITY The number of freshmen who are ethnic and

FROM LIBERAL ARTS TO DANCE

racial minorities increased by 58%

Percentage of freshmen

(857 to 1,353) since 2010.

majoring in a specific school

PELL GRANT ELIGIBILITY

24%

34% 13% 6% 2% 16% 2%

OF FRESHMEN ARE ETHNIC AND RACIAL MINORITIES

14%

FIRST-GENERATION STUDENTS

ASIAN AMERICAN BLACK OR AFRICAN AMERICAN HAWAIIAN OR PACIFIC ISLANDER

29%

34%

24%

HISPANIC OR LATINX NATIVE AMERICAN

A growing number of our students identify with more than one race or ethnicity. For more information about our federally reported numbers, go to ir.uoregon.edu/students.

6

35%

STUDENT SERVICES AND ENROLLMENT MANAGEMENT

% OF TOTAL FRESHMAN CLASS % OF OREGON RESIDENTS % OF DOMESTIC NONRESIDENTS

or college:

42% 20% 3% 3% 25% 5% 1%

COLLEGE OF ARTS AND SCIENCES COLLEGE OF BUSINESS COLLEGE OF DESIGN COLLEGE OF EDUCATION EXPLORING SCHOOL OF JOURNALISM AND COMMUNICATION

WITH COLLEGE CREDIT 2000 u

41%

2005 u

51%

2010 u

53%

2015 u

59%

2005 u 1191 2010 u 1185 2015 u 1197

2020 u 1202 All historic SAT scores have been adjusted to reflect current scoring.

AVERAGE HIGH SCHOOL GPA BY YEAR 2000 u 3.40 2005 u 3.51 2010 u 3.51

2020

u

56%

College credit earned from college courses, Advanced Placement, or International Baccalaureate exams.

2015 u 3.61

2020 u 3.68

SCHOOL OF MUSIC AND DANCE

7

Enrollment

REACHING A GLOBAL SCALE

STUDENTS

BY STATE

From nearly every Oregon county, from all 50 states, and from 96 countries, students migrate to the University of Oregon, ready for

1–15 16–40 41–75 76+

a world-class education.

Having a community of students with different perspectives, cultures, and experiences helps shape their learning environment

TOP STATES OUTSIDE OREGON 1 CALIFORNIA 2 WASHINGTON 3 COLORADO 4 TEXAS 5 HAWAII

and prepares Ducks to go out into the world.

DUCKS FROM

STUDENTS

BY OREGON COUNTY 0 1–20 21–100 101–500 501+

35

50

96

OF 36 OREGON COUNTIES

US STATES

COUNTRIES

STUDENTS

BY COUNTRY 0 1–2 3-5 6-20 21+

8

STUDENT SERVICES AND ENROLLMENT MANAGEMENT

TOP COUNTRIES OUTSIDE THE US 1 CHINA 4 SAUDI ARABIA 2 SOUTH KOREA 5 CANADA 3 TAIWAN 6 INDIA

9

Office of Admissions

APPLICATIONS CONTINUE TO RISE admissions.uoregon.edu

The highest interest yet

Leaping forward with technology

Interest in the University of Oregon continues to grow. Our largest-ever

This fall Admissions became the first office in SSEM to shift to Slate

applicant pool of more than 28,000 potential freshmen in 2019–20 put us in

as our new customer relationship management (CRM) system. Though

an ideal position to welcome our biggest class yet for the 2020-21 academic

many details are left to add, the office has quickly shifted to making

year, had the pandemic not occurred. The Office of Admissions is fully

Slate, rather than Banner, its system of record for recruitment and

immersed in reviewing a 2021 applicant pool whose initial size surpasses

applications. This brings us immediate efficiencies and improvements in

28,593

even last year’s numbers so far, and as is typical this time of year, we have

communication, planning, and application review.

FIRST-YEAR APPLICATIONS IN 2020

A rapidly increasing applicant pool (up by more than 50 percent over the last

THE UO RECEIVED

18,405 IN 2010

13K PHONE CALLS, EMAILS, AND ZOOM APPOINTMENTS FIELDED BY TEAM MEMBERS IN NOVEMBER

already made several thousand offers to join the next freshman class.

four years) pushes us to continue looking for efficiencies and innovation in application processing and creative approaches to attracting potential

COMPARED TO

MORE THAN

Ducks who are applying to many other institutions. Though prospective students are also offered the Coalition Application or our own in-house application, about 85 percent use the Common Application platform.

The pandemic has brought about necessary innovation in our programming

A new view of our applicant pool In the spring we made the decision to be test-optional for freshman applicants for fall 2021, no longer requiring results from the ACT or SAT to be considered for admission. This permanent decision came with the full support of the UO Board of Trustees, UO Faculty Senate, and numerous other campus leaders. Additionally, this year marks the first in which admission is done through a self-reported transcript.

and outreach to prospective students, families, and counselors. Even though

Rethinking and retooling international operations

we have not been able to travel since mid-March, team members continue

At a time when a wide variety of challenges face us with international

to connect with all of these audiences through virtual visits, college fairs,

geopolitics, costs, and other challenges, Admissions is retooling its way

and Zoom appointments. Meanwhile, email and phone connections are as

of recruiting, admitting, and yielding this important audience. Starting

important as ever. Admissions works with other parts of SSEM to deliver a

with applicants for 2021 admission, the office is beginning to work with

wide variety of programs, plus print and electronic outreach to prospective

agencies and other third-party contacts around the globe to attract

students. Our relationship-building with high schools and community colleges

international students with less reliance on travel and UO staffing.

is critical, as well, toward continuing our efforts to bring in a talented, racially diverse, and geographically broad group of students to the UO.

Additionally, Slate allows international admits to upload their financial

MORE THAN

52K ADMISSIONS-RELATED EMAILS RECEIVED IN 2020

COUNSELORS PRESENTED AT

993

FALL VIRTUAL HIGH SCHOOL VISITS, COLLEGE FAIRS, AND OTHER PROGRAMS IN 2020

documents directly into the applicant portal, enabling us to finalize admission and issue visas with less postal mail and fewer delays.

10

STUDENT SERVICES AND ENROLLMENT MANAGEMENT

ANNUAL REPORT 2020

11

Continuing and Professional Education

ONLINE CLASSES EXPAND REACH continue.uoregon.edu

Continuing and Professional Education (CPE) connects the University of Oregon with regional communities to enable learning outside of the traditional university setting. In the past year we worked in partnership with UO schools and colleges, selected vendors, and national credentialing

SERVED

795 OLLI MEMBERS ACROSS TWO SITES

2019–20 Highlights UO coding boot camps With the aim of helping Oregonians get the skills they need for the workplace of the 2020s, we added even more boot camp topics. While responding to COVID-19 has been challenging, programs were successfully

CONFERENCE SERVICES SUPPLIED

19 NATIONAL EVENTS SERVING

32.5K PARTICIPANTS

moved to an online format and we are now able to reach citizens across the state of Oregon and the entire Pacific Northwest. These six-month, intensive, noncredit learning opportunities include coding, data analytics, cybersecurity, and UX/UI. The boot camps are structured around applied learning and project work, culminating in a noncredit certificate of completion. Achievements include: • Eleven cohorts launched in academic year 2019–20, with 16 cohorts scheduled for academic year 2020–21.

• Average enrollment is 22 students per cohort, with 48 in our largest cohort.

associations to serve more than 4,500 participants.

bootcamp.uoregon.edu

Through CPE, individuals can access professional development, lifelong

Osher Lifelong Learning Institute (OLLI)

learning, and community engagement opportunities that allow them to grow and thrive—even during a pandemic—without being an admitted student at the UO. Our self-supported, fee-based programs do not use state dollars.

OLLI courses are taught by UO professors and community professionals for adult learners. Participants have valued the in-person learning formats and never sought to move to online formats. But in true fashion of lifelong learners, they would not let a pandemic stop them. Through the hard work of our team to quickly become Zoom experts, and willingness of some OLLI volunteers to be early adopters, the OLLI show has gone on. The online format has fostered new collaborations and expanded the curriculum offerings, leading to new opportunities for OLLI-UO to connect with broader regions of our state. osher.uoregon.edu

UO Insight Seminars UO Insight Seminars offer access to a dynamic, noncredit university experience filtered through an academic lens. A full set of seminars were offered during fall and winter term, but spring term was canceled due to the pandemic. Highlights include: • Seven seminars were offered, with almost 200 registrants including a fully sold-out fall term.

• 2019–20 projections were on pace to exceed the previous three years. uoinsight.uoregon.edu

12

STUDENT SERVICES AND ENROLLMENT MANAGEMENT

ANNUAL REPORT 2020

13

University Health Services

20,502 PRESCRIPTIONS FILLED BY PHARMACY

46,678 CLINICAL HEALTH SERVICES VISITS

COMBINED CARE FOR MIND AND BODY

688 CALLS TO AFTER-HOUR SUPPORT AND CRISIS LINE

counseling.uoregon.edu health.uoregon.edu

In a year when health and wellness were more important than ever, University Health Services (UHS) made great progress in our goal of improving student wellbeing. We rose to the unimaginable challenges of 2020 while expanding services, streamlining care, and improving processes.

In May, the newly renovated and expanded University Health Services building officially opened. This remodel and additional 22,000 square feet of space enabled us to create efficiencies and expand our operations to provide a walk-in Acute Care Clinic, broaden our pharmacy and dental services, and enhance the ways UHS provides medical and mental health services. Financed in part by the Associated Students of the University of Oregon, the extra space allowed for the necessary social distancing during the pandemic, ensuring our students received the care they needed to stay healthy.

As the school year came to a close, we began preparing for the full integration of health and counseling services into one comprehensive model of care. As of July 1, University Health Services encompasses both the former health and counseling centers. We are excited to continue integrating our processes to better serve our students.

Rising to unprecedented challenges In response to the global pandemic, UHS swiftly implemented a COVID-19 symptom screening process for all persons entering the building. Our improved building footprint allowed us to set up a separate entrance for all those arriving ill or for those seeking care for viral symptoms. Our team members in this area are fully protected with personal protective equipment at all times, and those needing evaluation for viral symptoms are kept away from students seeking other health care. UHS has remained vigilant, adhering to all respective Board requirements, federal, state, and local healthcare guidelines, and adjusted our efforts to safeguard our team and students accordingly.

We implemented telemedicine, teletherapy, a viral care clinic, and home visits for those in isolation and quarantine to assist our students with safe and effective care.

62 STUDENT GREETERS 14

ANNUAL REPORT 2020

15

University Health Services

Community of care This year marked the second year of University Counseling Services’ three-year grant period with the Garrett Lee Smith Suicide Prevention Grant. With these funds, we launched the Kognito for Higher Education evidence-based online interactive module where campus community members learn how to notice the signs of student distress, use techniques to discuss students concerns, and refer students to appropriate resources. Additionally, as a member university of the JED Campus Program, we completed a 130-item campus baseline assessment measuring systems, policies, and programs based on JED’s Comprehensive

500+ STUDENTS AND UO EMPLOYEES TOOK KOGNITO

and Universities. A two-day, on-campus visit occurred in the fall by our

5,789

JED Campus advisor and subject matter expert who highlighted areas of

THERAPY SESSIONS

Approach to Mental Health Promotion and Suicide Prevention for Colleges

strength and continued improvement that ultimately led to the creation of a strategic plan to implement in the coming years. This spring, we created system changes to provide more timely care to students to initiate care, and adapted that system for teletherapy.

Slowing the spread In partnership with Lane County Public Health and Oregon Health Authority, we launched the Corona Corps to help stop the spread of COVID-19. Highly trained students and professionals work on two teams, the Monitoring Team CORONA CORPS MONITORING TEAM CAPACITY OF

and the Care Team. The Corona Corps operates seven days a week out of call

1,000

identified as cases or close contacts with the resources they need to isolate

MONITORING CALLS DAILY

centers located at the UHS. These teams work to support individuals who are and quarantine. This team not only supports the UO campus community but also the entire Lane County area.

Other accomplishments • Met insurance contracting goal and now in-network with at least 13 insurance companies • Implemented touch-free mobile check-in, reducing touch points and wait times • Established podcasts and videos as alternative avenues for student access • Rebranded the Protection Connection sexual health program in collaboration with Allen Hall Advertising • Delivered remote Duck Nest peer health programming via social media and video production in the spring, summer, and fall

16

STUDENT SERVICES AND ENROLLMENT MANAGEMENT

ANNUAL REPORT 2020

17

Office of Student Financial Aid and Scholarships

financialaid.uoregon.edu

Serving our students with compassion

FINANCIAL AID AWARDED

With many students facing financial stress due to the pandemic, the OSFAS

$251.3M

team mobilized quickly to ensure a fair and rapid distribution process for Federal CARES Act Grant funds. The OSFAS team has awarded nearly $7.2

$11.6M

million dollars in CARES Act Grant funding to 6,200 UO students to date. $48M

OSFAS has the ability to use professional judgment to update FAFSA data so that it is more representative of student’s current financial

NEW PATH FORWARD

circumstances. Due to the immediate financial strain caused by the pandemic, OSFAS saw a 30-percent increase in financial aid appeals. While

$1.9M $17.9M

the review process is tedious and time-consuming for our team, it ensured

$7M

$186.7M

$10.3M

that the most heavily impacted students would be able to continue their education at the UO despite their financial difficulty.

To reduce anxiety around the transition to remote learning, OSFAS proactively offered flexibility around scholarship renewal requirements for fall 2020. This alleviated stress for many students and families for whom financial crisis seemed immanent. Additionally, standardized testing—

$181.3M $159.8M

which had previously been a critical determinant for both admission and scholarship eligibility—became unavailable for incoming students. To meet this challenge, OSFAS worked diligently with the SSEM research and admissions teams to establish new scholarship parameters for incoming

18

It was a year full of new

Financial Wellness Center launched

freshman that removed barriers and anxiety for high school seniors

opportunities and challenges for

The Office of Student Financial Aid and Scholarships was excited to

applying to the UO.

the Office of Student Financial Aid

virtually launch the campus Financial Wellness Center during fall of

and Scholarships (OSFAS) team.

2020. The center is devoted to cultivating a community of financially

Changing how we do business

With the arrival of the COVID-19

savvy Ducks by educating and reinforcing good habits around six

When campus operations abruptly shifted to a remote environment this

pandemic, office operations,

basic tenets of financial wellness: borrowing, earning, protecting,

past March, OSFAS responded by implementing a suite of technological

FEDERAL

UO

processes, and policies were

spending, and saving and investing. The center offers a combination

tools to be able to continue to serve students, both current and

STATE

UO FOUNDATION

required to adapt, many times

of workshops, educational resources, and individual peer advising

prospective, albeit from home. OSFAS implemented a new phone system

with very little notice and no

appointments. It is shepherded by the assistant director for financial

that allowed the team to operate its call center remotely, new scheduling

template for how to move forward.

wellness, and staffed by 18 peer financial coaches, who creatively and

software that allowed students to plan and attend appointments with a

In spite of this, the OSFAS team

innovatively deliver programming that is timely, relevant, and meets

financial aid counselor from the safety of their home, and a new customer

has diligently, thoughtfully,

students where they are. The Financial Wellness Center was made

relationship management (CRM) system to support more streamlined

and creatively advanced into

possible by major donors, Dave and Nancy Petrone, and is an expansion

email communication. In addition, the office turned to Zoom and Microsoft

uncharted territory to serve our

of the Office of Student Financial Aid and Scholarship’s former

Teams video conferencing tools to meet virtually with students and

students in the best way possible.

financial literacy program, Financial Flight Plan.

campus partners.

STUDENT SERVICES AND ENROLLMENT MANAGEMENT

2010

2020

University Housing University Housing facilitates students’ development as they form an inclusive community, establish a sense of place, and succeed academically.

Students who live on campus achieve higher grades, show stronger retention, and demonstrate a faster time to graduation.

The living-learning experience We continue to expand our various community options with 15 academic residential communities and seven residential communities to bring together students with similar academic or personal pursuits. This fall, we transitioned the Umoja Black Scholars residential community to its inaugural year as an academic residential community. The Communidad de Latinx Scholars and the Native American and Indigenous Studies communities welcomed residents to their vibrant programs. We also welcomed a new faculty-in-residence—a faculty member who lives in the halls with students—in Kalapuya Ilihi.

National, international, and university awards • The Association of College and University Housing Officers– International 2020 Presidential Service Award • The National Association of College and University Food Services 2020 Grand Prize for Sustainability • University of Oregon Sustainability Awards • 2020 Sustainable Campus Award: University Dining and Conferences • 2020 Campus Design: Justice Robert Sharp Bean Hall renovation

EXPANDING A COMMUNITY OF SUPPORT

Looking ahead

OPERATIONS DURING THE COVID-19 PANDEMIC In March 2020, the university went entirely remote for spring term due to COVID-19. While our residence halls remained open for those students who needed to live on campus, our team helped many residents reunite with their belongings after students left for spring break but were unable to return to campus. We also worked very hard to prepare to welcome students back for fall 2020 with appropriate COVID-19 preparations.

We implemented cleaning and safety protocols following CDC guidelines. Residents were tested prior to move-in, and then regularly throughout fall term, showing a very low positivity rate. Out of 16,577 total tests administered, 43 came back positive, a rate of .26 percent.

ASSISTED

University Housing is looking ahead to fall 2021, when the UO will open a new prospective student welcome center in an exciting new residence hall.

The new hall will also include a faculty-in-residence apartment, a vibrant academic residential community learning commons, and the UO PNW (Pacific Northwest) Market with multiple dining venues. We will also welcome the

336 STUDENTS WITH HAVING A FRIEND OR COMPANY MOVE THEIR BELONGINGS

Women in Math and Science academic residential community for students exploring careers in science, math, engineering, and related fields.

3,032

76

10K

RESIDENTS IN FALL 2020

ONE-ON-ONE VIRTUAL MEETINGS WITH ADMITTED AND PROSPECTIVE STUDENTS

WORK ORDERS COMPLETED BY FACILITIES

PACKED AND SHIPPED

984 BOXES FOR RESIDENTS WHO COULD NOT RETURN TO CAMPUS INSTALLED

housing.uoregon.edu

20

STUDENT SERVICES AND ENROLLMENT MANAGEMENT

MORE THAN

MORE THAN

$6.3M

2.1M

TO SUPPORT STUDENT EMPLOYEES AND LEADERS

MEALS SERVED BY DINING SERVICES

509 SANITIZING STATIONS AND HAND SANITIZER DISPENSERS

Office of the Registrar testing.uoregon.edu MORE THAN

Degrees Awarded

ADAPTING TO REMOTE DELIVERY registrar.uoregon.edu

EXAMS PROCTORED the University Testing Center. We were included in the critical services for the university and worked hard to continue serving our students and community. We reduced our capacity to below half and worked with the UO Incident Management Team to implement new safety measures. By doing so, we were able to administer

The Registrar’s Office maintained an on-campus presence throughout 2020

we were the only test center open in the state for the Oregon Department of

for necessary in-person service. We provided a central location for mail and

Agriculture. This meant that many community members were able to continue

2020: MORE THAN

deliveries for the division and for a student card-writing campaign that sent

working or advancing their professional goals.

250K

cards to every newly admitted student for fall 2020. We enhanced our online

GRADES COLLECTED

To respond to the pandemic and remote work, the Registrar’s Office

other ways to continue serving students and community members with even

modified the transcript-ordering process. To respond to the decision

fewer seats. We moved several of our language placement assessments online

to offer most classes remotely, we made many mass changes on short

and continue to find new ways to help those students at a distance.

1,327 VETERANS ADMINISTRATION EDUCATION BENEFITS CERTIFICATIONS

438K COURSE SURVEYS

EMAIL INTERACTIONS WITH STUDENTS

STUDENTS TESTED​, INCLUDING MORE THAN 1,300 UO STUDENTS

1,292 PLACEMENT EXAMS INCLUDING CLEP, MAT, AND DANTES

When the UO switched to remote learning it meant that we were no longer able to serve students with accommodations, our highest priority. We had to look for

2,122 ACCESSIBLE EDUCATION CENTER ACCOMMODATED TESTS

colleagues from the Provost’s Office and Information Services. We created dozens of reports to support data-informed university decisions and to identify and correct issues prior to any negative impact on students.

during this difficult time, the Registrar’s Office played a pivotal role absorbing the extraordinary additional workload to implement the changes.

The class schedule and registration timelines were revised multiple times, and with short notice. Our team manually processed thousands of pass/no pass grade change requests—6,213 compared to the typical 204.

46K

5K

timelines to the class schedule and registration system, working with

As the university extended grace and flexibility to students and instructors ADMINISTERED

MORE THAN

We have been one of the only test centers still operating in the area for many professional certifications, licensure, and educational exams. For a period,

presence to further support our remote working and learning environment.

7.6K

As was the case for everyone, this year provided a number of challenges for

a wide range of assessments to both UO students and our community.

2010 u 5,068

2020 u 5,707

UNIVERSITY TESTING CENTER

Collaborating with advising colleagues and others, the Registrar’s Office modified and re-modified the process for students to withdraw from all

953 GED EXAMS

4,200 COMMUNITY EXAMS INCLUDING ONLINE AND DISTANCE EDUCATION

their classes, to better support students.

Enhanced technology was put in place in partnership with SSEM colleagues

6,374

and others, such as Slate replacing Talisma, DuckDocs/OnBase; AWS Connect call center software replacing the physical phones on our desks; and ongoing implementation work for CLSS scheduling software.

TOTAL CALLS The Registrar’s Office, with colleagues from Information Services and others, brought the American English Institute’s non-credit programs into Banner, UO’s central student information system.

22

STUDENT SERVICES AND ENROLLMENT MANAGEMENT

ANNUAL REPORT 2020

23

Student Orientation Programs

Remote IntroDUCKtion statistics

40 FACULTY PERSPECTIVES SESSIONS IN FIVE TRACKS

35 INTEREST AND Q&A SESSIONS

Bringing Campus to You This year certainly has allowed all of us in Student Orientation Programs to reimagine our work to serve prospective and new students, and their families. What an opportunity!

While 2019–20 began as usual, we quickly realized we were on pace to set new records for the number of visitors we would serve for tours and visit events—and until the pandemic struck in March, it looked as though our orientation and transition programs would be bigger than ever. Our shift from large-scale, in-person recruitment,

320 FLOCK MEETINGS

6

CONNECTING IN A NEW WAY

TRANSFER INTRODUCKTION SESSIONS

individualization as much as possible. We worked to build community, develop trust and confidence, and help all new students feel a strong sense of belonging to the UO and among their cohort.

In all, beginning in March, we presented nearly 400 remote programs and meetings. All sessions were presented live, included answering

Flock Talk Podcast Statistics Flock Talk presents timely

Virtual Visits 2019–20

conversations and information from

• Embracing the Future

Listeners can hear directly from the

• Just for Juniors

UO chief of police, academic advisors,

• Visit for All Admits • Tips for Transfers • Town Halls

STUDENT SERVICES AND ENROLLMENT MANAGEMENT

Ever present as we reinvented our work was a commitment to

in television broadcasts by networks.

• PathwwayOregon Breakfast

24

quick—Duck Days had just begun in March—and evolved over time.

questions from individual attendees, and utilized technologies used

orientation.uoregon.edu visit.uoregon.edu

orientation, and transition programs to remote programming was

8 LARGE VIRTUAL EVENTS

campus administrators and leadership.

career coaches, and even the president of the university. In a year when it was critical for us to connect with new students and their families, we saw a significant increase in traffic.

37 EPISODES RECORDED IN 2020

MORE THAN

LISTENERS IN

20K

31

TOTAL DOWNLOADS

COUNTRIES

Previous year’s numbers, for comparison: 25 episodes, 4K downloads, 18 countries

ANNUAL REPORT 2020

25

Advisory Boards

SSEM ADVISORY BOARDS ADVISORY BOARD MEMBERS

STUDENT ADVISORY BOARD

Aline Garcia-Rubio Catlin Gabel, Oregon

Alex Van Grunsven

Juliette Tisseur

Andrew Abner Rock Canyon High School, Colorado

Alexandra Treister

Keely Miller

Anne Erwin Beaverton High School, Oregon

Annie Storrs

Lillie Rose

Katie Legace Bend-La Pine Schools, Oregon

Beatrix Ngia

Maggie Craven

Katy Murphy Bellarmine College Preparatory, California

Carlos Lucas

Molly Peffley

Kris Hackbusch Reno High School, Nevada

Claire McKerrow

Natalie Fisher

Lara Tiffin South Salem High School, Oregon

Eric Adae

Noeli Martinez-Gabriel

Leslie Roach Northwood High School, California

Jackson Smith

Stasya Jackson

Mark Kulik Tempe Union High School, Arizona

John Francis

Trey Hartford

Stacey Baker Marist High School, Oregon

Juliae Riva

Tammy O’Neill Clackamas High School, Oregon Travis Howard Marshfield High School, Oregon

26

STUDENT SERVICES AND ENROLLMENT MANAGEMENT

ANNUAL REPORT 2020

27

First Class U. S. Postage

PAID Division of Student Services and Enrollment Management

Eugene OR Permit No. 63

1203 University of Oregon Eugene OR 97403-1203

Student Services and Enrollment Management 1203 University of Oregon, Eugene, Oregon 97403 541-346-9386 | ssem.uoregon.edu

The University of Oregon is an equal‑opportunity, affirmative‑action institution committed to cultural diversity and compliance with the Americans with Disabilities Act. This publication will be made available in accessible formats upon request. ©2021 University of Oregon SSEM0121