2021 Annual Report

STUDENT SERVICES AND ENROLLMENT MANAGEMENT

2021 ANNUAL REPORT REACHING NEW HEIGHTS WITH A STRONG FOUNDATION

TABLE OF CONTENTS 4

Letter from Vice President Thompson

10 Office of Admissions 12 Continuing and Professional Education

14 Office of Student Financial Aid

and Scholarships

16 University Health Services 20 University Housing 22 Office of the Registrar 24 Student Orientation Programs 26 Advisory Boards

2

“Our Student Services and Enrollment Management staff are best in class.

They smashed through enrollment records this year and continue to provide top-notch services to support our students and families.”

—MICHAEL H. SCHILL PRESIDENT OF THE UNIVERSITY OF OREGON AND PROFESSOR OF LAW

SS E M A N N UA L R E PORT 202 1

3

REACHING NEW HEIGHTS WITH A

STRONG FOUNDATION

4

Reaching New Heights

The world’s tallest skyscraper is nothing without a strong foundation to support its rise above the rest.

Likewise, for Student Services and Enrollment Management (SSEM), its own rise this year was not possible without the support of its staff. From the counselors to the creatives, the data wranglers to the budget makers, the chefs in the kitchen to the healthcare workers on the front line, and everybody in between—they are the foundation that helped bring in the largest class in the UO’s history and enabled us to safely start a school year back in person.

Because of that foundation, SSEM reached greater heights, overshadowing its peers and making its mark on the higher education landscape. Despite working mostly in a virtual environment, SSEM broke records this fall with its incoming class.

Records weren’t the only things being broken. SSEM also broke ground and built literal foundations before opening DeNorval Unthank Jr. Hall this fall. Able to house nearly 700 students, this new residence hall creates a sense of home: a warm, inviting, comfortable place that helps students relax

3.73 HIGHEST AVERAGE GPA

and embrace campus life and learning. Inside is also the PNW Public Market—home to nine dining venues with local, chef-driven food.

Also inside Unthank Hall is the new interactive, state-of-the-art Student Welcome Center, a starting point for campus tours that offers meeting spaces, lounges, model rooms, and a 150-seat theater which boasts a 32-foot-wide digital screen for presentations. This impressive 8,500-square-foot

1,646 LARGEST NUMBER OF DOMESTIC UNDERREPRESENTED STUDENTS

space, I would argue, sets the new standard for student welcome centers for universities across the country. Visitors can spend hours exploring the space and discover what the UO has to offer before setting off to see the whole campus for themselves. Unthank Hall completes the first phase of the UO’s multi-stage plan to replace some of its aging residence halls and enhance the student experience.

The campus landscape is constantly transforming. The most notable change this past year is the rise of the new Hayward Field. Its iconic and revolutionary design takes UO athletics to new heights.

Although its opening was delayed by a year, Hayward hosted the return of the U.S. Olympic Track and

4,617 LARGEST FRESHMAN CLASS

Field Trials to Eugene this summer. The 10-day event put the UO in the national spotlight. Come summer 2022, the World Athletic Championships at Hayward will put the UO on the international stage, helping SSEM strengthen its foundation to grow its outreach to the far reaches of the globe.

I am proud of the many changes and accomplishments that have happened at the UO this year. Despite working in an ongoing pandemic, we have heightened the student experience with new dining venues, a

5,687 LARGEST NUMBER OF NEW UNDERGRADUATE STUDENTS

top-notch residence hall, the nation’s best Student Welcome Center, and a safe and healthy experience inside and outside of the classroom.

I expect more great things to happen in 2022. I know this because of the strong foundation we have built in SSEM. That foundation—our dedicated team of talented, hardworking individuals—will help us to build on our successes and rise even higher to be the university everybody is looking up to for many more years to come.

I hope you also share in my optimism for the future as you read about the accomplishments we have achieved this year in our annual report.

Best wishes, Roger J. Thompson Vice President for Student Services and Enrollment Management

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HELPING EVERY STUDENT SUCCEED The Division of Student Services and Enrollment Management works together to create an exceptional college experience for every Duck, from recruitment through graduation.

In 2021 our team built upon the lessons learned and successes achieved during the previous year. While still operating in a mostly remote environment for much of the year, we remained committed to supporting each student wherever they were at—whether on campus or out of state. We continued to serve our students in need of financial assistance and offered telehealth to support their mental well-being. Our health care and housing teams worked to safeguard the on-campus experience. Virtual visits and admissions events helped us to recruit our largest class on record. And, as the campus community rolled up their collective sleeves to get vaccinated against COVID-19, we were able to offer in-person orientation and guided campus tours.

Through it all, we have maintained our mission to provide access, affordability, and essential services to support the success of our students.

6

Cl a s s o f 2 0 2 5

The beginning of each year is marked by a class photo.

Freshmen by the Numbers

Total Enrollment

ENTERING FRESHMEN

UNDERGRADUATE AND GRADUATE

2000 2,788

2000 17,843

2010 3,960

2010 23,389

2015 4,134

2015 24,125

2020 3,940

2020 21,800

2021 4,617

2021 22,298

14,085

3,758

19,534 20,552 18,054 18,604

3,855 3,573 3,746 3,694

SS E M A N N UA L R E PORT 202 1

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This year’s incoming Ducks have one thing in common—they know how to hit the books.

RACIAL AND ETHNIC DIVERSITY BY YEAR 2000 14% 2010 22%

22%

2021 36%

With impressive GPAs and some already having college credits, these freshmen

OF THE

are prepared to soar to new levels and

36%

grow as scholars.

Our students have diverse identities and experiences. We embrace their varied perspectives and points of view

14% ASIAN AMERICAN

31%

23%

28%

campus. No matter our students’

16% HISPANIC OR LATINX

% OF OREGON RESIDENTS

backgrounds, we are dedicated to

3%

% OF DOMESTIC NONRESIDENTS

Cl a s s o f 2 0 2 5

18%

6% BLACK OR AFRICAN AMERICAN 2%

inclusive college experience.

14%

FIRST-GENERATION STUDENTS*

because they contribute to our vibrant

providing access and support for an

8

PELL GRANT ELIGIBILITY

HAWAIIAN OR PACIFIC ISLANDER

NATIVE AMERICAN

These numbers add to more than 36% because many students identify with more than one race or ethnicity.

% OF FRESHMAN CLASS

* This data is from 2020 as data from 2021 is not available.

FROM LIBERAL ARTS TO DANCE Percentage of freshmen majoring in a specific school or college:

45%

COLLEGE OF ARTS AND SCIENCES

20% 4% 3%

COLLEGE OF BUSINESS COLLEGE OF DESIGN

23% 4% 1%

EXPLORING SCHOOL OF JOURNALISM AND COMMUNICATION SCHOOL OF MUSIC AND DANCE

TOP 10 OREGON HIGH SCHOOLS

Sunset

Henry Sheldon

South Eugene

Lincoln

Cleveland

West Linn

Grant

Westview

Summit

Franklin

COLLEGE OF EDUCATION

AVERAGE HIGH SCHOOL GPA BY YEAR 2000 3.40 2010 3.51 2015 3.61

TOP 10 HIGH SCHOOLS OUTSIDE OREGON

Mira Costa

Monte Vista

Redwood

Sequoia

Denver East

Los Gatos

Archbishop Mitty

Carlmont

Sam Ramon Valley

Roosevelt

2020 3.68 2021 3.73

SSE M ANN U A L R E P O R T 2 0 2 1

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REACHING NEW HEIGHTS From every Oregon county, from all 50 states, and from 94 countries, students migrate to the University of Oregon, ready for a world-class education.

Exposing students to different perspectives, cultures, and life experiences helps shape their learning environment and prepares them to define their role in the world.

DUCKS COME FROM

10

Cl a s s o f 2 0 2 5

36

50

94

OREGON COUNTIES

US STATES

COUNTRIES

STUDENTS BY OREGON COUNT Y 0 1–20 21–100 101–500 501+

STUDENTS BY STATE 1–15 16–50 51–100 100+ TOP STATES OUTSIDE OREGON 1 CALIFORNIA 2 WASHINGTON 3 COLORADO 4 TEX AS 5 ILLINOIS

STUDENTS

BY COUNTRY 0 1–2 3-5 6-20 21+

TOP COUNTRIES OUTSIDE THE US 1 CHINA 2 INDIA 3 REPUBLIC OF KOREA

4 CANADA 5 TAIWAN 6 JAPAN

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OFFICE OF ADMISSIONS

NEW YEAR NEW RECORDS

The University of Oregon continues to grow in national and international recognition.

Our largest-ever applicant pool of 33,500 potential freshmen in 2020–21 allowed us to enroll the largest freshman class in university history. The Office of Admissions has already begun reviewing applications for the 2022 applicant pool, whose initial size surpasses even last year’s same-day numbers.

A rapidly increasing applicant pool (up by more than

The highest interest yet

50 percent over the last four years and up 17 percent over 2020) pushes us to continue to innovate in our application processing and creating new approaches to attracting potential Ducks who are applying to many other institutions. Though prospective students are also offered the Coalition Application and our own inhouse application, about 85 percent use the Common

THE UO RECEIVED

33,500 FIRST-YEAR APPLICATIONS IN 2021

Application platform.

The pandemic has brought about necessary innovation in our programming and outreach to prospective students, families, and counselors. While we have resumed attending limited in-person events, the majority of our interaction

COMPARED TO

28,592 IN 2020

with prospective students and families has remained virtual. The past year and a half have caused us to offer more ways for students to interact with us. We plan to continue that trend, even as we slowly return to meeting prospective students and families in person. Other parts of SSEM have aided the Office of Admissions to deliver a wide

18,405 IN 2010

variety of programs, plus print and electronic outreach to prospective students. Our campus visits office resumed in-person tours and events during the summer. We plan to continue offering both virtual and in-person interactions in the upcoming year.

admissions.uoregon.edu

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Office of Admissions

BENEFITING FROM TECHNOLOGICAL ADVANCEMENTS This past year was our first full recruitment cycle using Slate, our new customer relationship management (CRM) system. The usage of the system allows us to communicate with students more effectively and to process applications in a more streamlined manner. With

IN THE 2021 CYCLE, THE ADMISSIONS TEAM

RESPONDED TO MORE THAN

34,000 TEXT MESSAGES

the coming year, we hope to fine-tune the application process as other SSEM departments integrate into Slate. Having our entire division in one CRM will increase efficiency in communicating with prospective students.

A NEW VIEW OF OUR APPLICANT POOL Beginning with applicants for fall 2021, we made the decision to be test-optional for freshman applicants as it pertains

HOSTED MORE THAN

2,400 ONE-ON-ONE VIDEO CHATS

HANDLED MORE THAN

translated into our decision that all university scholarship

25,000

criteria for fall 2022 are test-free. We completed our first

PHONE CALLS

to admissions decisions. This permanent decision has also

application cycle using the self-reported academic record (SRAR) and the new process has enabled us to review applications more easily, make faster decisions, and more equitably compare grades from school to school.

RETHINKING AND RETOOLING OUR INTERNATIONAL OPERATIONS At a time when we continue to face challenges of international geopolitics, costs, and other challenges, Admissions continues to expand the ways that we recruit, admit, and yield international students. We have begun working with agencies and other third-party contacts around the globe to attract international students.

RESPONDED TO MORE THAN

70,000 EMAILS

COUNSELORS PRESENTED AT

1,367 VIRTUAL HIGH SCHOOL VISITS, COLLEGE FAIRS, AND OTHER PROGRAMS

Finding the correct balance between virtual methods and traditional in-person recruitment will be one of the main challenges this admissions cycle.

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CONTINUING AND PROFESSIONAL EDUCATION

VIRTUAL PLATFORMS ACCELERATE LEARNING

CODING BOOT CAMPS These six-month, intensive, noncredit learning opportunities include coding, data analytics, cybersecurity, and UX/UI. The boot camps are structured around applied learning and project work, culminating in a noncredit certificate of completion. Due to the ongoing pandemic in 2020–21, the boot camps continued in an online format. With

Continuing and Professional Education (CPE) connects the University of Oregon with regional communities to enable learning outside of the traditional university setting.

We work in partnership with UO schools and colleges, selected vendors, and national credentialing associations.

Through CPE, individuals can access professional development, lifelong learning, and community engagement opportunities that allow them to grow and thrive—even during a pandemic—without being an admitted student at the UO. Our self-supported, fee-based programs do not use state dollars.

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Co n t i n u i n g A n d P ro f e s s i o n a l E d u c at i o n

participation in the Portland area holding steady, the online format allowed us to reach even more citizens across the state of Oregon and the entire Pacific Northwest. Achievements include: • Running 16 cohorts, as planned, in academic year 2020–21, with the same number scheduled for academic year 2021–22.

• Maintaining average enrollment at 22 students per cohort, with 36 in the largest cohort.

• Increasing enrollment of students located outside the Portland metro area 73 percent in 2020–21. bootcamp.uoregon.edu

continue.uoregon.edu

CONFERENCE SERVICES SUPPLIED

24 EVENTS

SERVING

32K PARTICIPANTS

OSHER LIFELONG LEARNING INSTITUTE (OLLI)

CONFERENCE SERVICES FOR PROFESSIONAL ASSOCIATIONS

The Osher Lifelong Learning Institute at the University of Oregon (OLLI-UO) is part of a national network of more than 120 Osher Institutes designed to engage seasoned adults in the continued pursuit of knowledge. At OLLI-UO, courses are taught by professors, community professionals, and our very own OLLI-UO members.

Early in the pandemic, we recognized the importance of keeping participants connected and engaged.

• The success of moving OLLI classes from in-person

Building community through virtual engagement Community engagement became a struggle for conferences and their constituents during the pandemic.

The advantages of face-to-face meetings—those moments of serendipity, ad hoc chats, and quick learning opportunities—became elusive in the change to an allvirtual environment. As time progressed the problem was

to Zoom enabled programming in 2020–21 to include

more apparent as the new learning models were leaving

almost all discussion groups, lectures, and courses

segments of the event population behind. Access to

that had previously met in person.

critical tools, information, and peer support were hard to

• The roster of instructors and guest presenters has expanded to include experts from across time zones and continents.

• Membership has been opened to lifelong learners throughout the state (and beyond!) to include people who can only attend online.

What we have learned during 2020–21 will continue to bridge our statewide communities in the future with

come by.

Out of necessity, the models for professional association hosting had to change. Conference Services responded by creating custom virtual experiences to keep a professional audience engaged and the community spirit high during a time when it was most needed. We built upon our core delivery models, creating our own tools to support university partners and beyond in virtual event delivery.

ongoing hybrid delivery formats, setting the stage of overall growth in participation. osher.uoregon.edu SS E M A N N UA L R E PORT 202 1

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UNIVERS

HOLIS HEA 16

U n i v e r s i t y H e a l t h S e r v i c e s

SITY HEALTH SERVICES

University Health Services (UHS) continued building its response to the global pandemic during the 2020–21 year—remaining in-person on campus to provide much needed services to students.

With the exception of a state-mandated closure to dental services, UHS operated last year without disruption. Our staff served tirelessly around the clock along the frontlines to combat the effects of COVID-19 and ensure the safety and well-being of the UO community. Playing an integral role with public health planning and preparation with the university’s Incident Management Team, UHS made an impact campus wide and throughout Lane County.

UHS continued telemedicine, teletherapy, a viral care clinic, and home visits for those in isolation and quarantine, and remained vigilant, adhering to all respective Board requirements, federal, state, and local healthcare guidelines.

The team prepared extensive COVID-19 patient education materials to ensure consistent public health messaging.

UHS has a tradition of engaging students to serve as peer health influencers.

In July 2020 the team mobilized the Corona Corps to respond to the COVID-19 pandemic. This corps, consisting of 200 students, provided investigation, contact tracing, and case management for the UO and the entire EugeneSpringfield community.

UHS service lines provided direct support to those in quarantine and isolation as well. Teams of providers and medical assistants were on call to support on-site medical examinations in Barnhart Hall through isolation, and the UHS pharmacy delivered prescription drugs and over-the-counter medications to

STIC ALTH AND WELL-BEING

those quarantined with COVID symptoms. The UHS lab purchased equipment and worked to support the UO Monitoring and Assessment Program to test every student living in residence halls each week.

SSE M ANN U A L R E P O R T 2 0 2 1

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CORONA CORPS • Total UO students supported: 1,836 cases and nearly 700 contacts • Total Lane County residents supported: 9,040 • Busiest day for contact monitoring: November 20, 2020 = 130 contacts • Total number of calls made by Corona Corps’ members: 20,000+

LABORATORY • Total lab test volume: 17,284, representing 9,186 encounters • UO COVID lab tests processed: 58,808

MEDICAL CARE • Approximately 300 in-person medical visits provided on-site at Barnhart for students in isolation or quarantine • 30 students per day tested for COVID symptoms on-site at UHS • 26,571 total utilization visits for medicine

PHARMACY • Total pharmacy encounters: 13,447 • Total prescriptions filled: 17,542 • Pharmacy quarantine or isolation encounters: 48 unique encounters with a total of 54 prescriptions • Pharmacy provided 353 care kits to those in isolation and quarantine

COUNSELING SERVICES • Total clinical consults (first appointments): 1,882 • Total clinical sessions: 6,527 • Case Manager consultations: 947 • Consultations to faculty, staff, parents, families and other UO community members: 303 • Provided five types of group therapy for a total of 109 group therapy sessions and 105 unique participants • Provided 387 programs for mental health education, prevention, and support to 5,957 participants • Christie Campus consults: 73 unique students with 49 students receiving clinical counseling support

BUSINESS AND FINANCE OPERATIONS • Business and Finance purchased $339,881 in Personal Protective Equipment and other supply needs for COVID-19 • UHS recouped $1,264,000 in costs for the adverse events, including water intrusion, smoke, and COVID-19

18

U n i v e r s i t y H e a l t h S e r v i c e s

UNIVERSITY HEALTH SERVICES

Our operations team developed an inventory control system to ensure all operations had appropriate personal protective equipment for those providing frontline care and all other inventory necessary to provide medical care.

UHS experienced three major events which affected our operations: a water intrusion within our building, wildfire air quality issues, and the pandemic. UHS was able to rapidly respond to these events and our financial team successfully worked to recoup the costs of these events to support our continued operations.

UHS continued working toward full integration of medical and mental health services. We are building a one-door approach to wrap-around services.

This year marked the third year of Counseling Services’ three-year grant period with the Garrett Lee Smith Suicide Prevention Grant. We are proud to remain a member of the JED Campus Program to provide JED’s Comprehensive Approach to Mental Health Promotion and Suicide Prevention for Colleges and Universities. Due to the large number of UO students living out of state and our restrictions for providing mental health care outside of Oregon, UHS partnered with Christie Campus to provide mental health services to all students no matter their location.

OFFICE OF STUDENT FINANCIAL AID AND SCHOLARSHIPS

KEEPING HIGHER EDUCATION

BUILDING OUR STUDENTS’ FINANCIAL LITERACY KNOWLEDGE The Office of Student Financial Aid and Scholarships (OSFAS), in partnership with the Lundquist College of Business, launched the UO Financial Wellness Center (FWC) virtually for the 2021–22 academic year. Made possible by a generous gift from Nancy and Dave Petrone, the UO Financial Wellness Center’s mission

AFFORDABLE is to help students become capable and confident in their ability to successfully manage their personal finances. The FWC strives to accomplish this by providing practical, timely, relevant, and innovative programming and peer coaching around the five critical areas of holistic financial wellness— earning, spending, borrowing, protecting, and saving/ investing. Much of the work of the FWC is accomplished by a group of 20 highly trained peer financial coaches. These students plan and deliver workshops, counsel students one on one, and help the FWC to meet students where they are, so they can leave the UO with the practical financial knowledge and skills needed to confidently enter the world after graduation.

PROVIDING TOP-TIER SERVICE The Office of Student Financial Aid and Scholarships prides itself on being available for students and families by providing timely service on an ongoing

2 0 O FFICE O F ST U DENT FINANCIA L AID AND SCH O L A R SHI P S

basis. On a month-to-month basis, the OSFAS call center is by far the busiest call center on campus, fielding an average of 3,700 calls per month. This

GETTING FUNDS TO STUDENTS WHO NEED THEM MOST

accounts for one-quarter to one-third of all phone traffic for the university, depending on the month.

Most of these calls are taken by OSFAS student staff and financial aid counselors, as they guide students and families through available aid options and address concerns related to the financial impact of the pandemic and their ability to continue to attend the UO. OSFAS employees have worked tirelessly this past year to ensure that students and their families received the highest consideration for financial resources that would help to reduce financial stress for families, and help students continue to make progress toward graduation.

For the second year in a row, OSFAS saw a sharp increase in requests for financial aid appeals from families who have experienced a reduction in household income. While the review process is tedious and time-consuming for our team, evaluating each student’s individual circumstances ensures that their financial aid offer fairly represents their household’s income.

This past year was difficult for many students and their families as they withstood the impacts of COVID-19.

To assist with ongoing expenses related to the impact of the coronavirus, the Office of Student Financial Aid and Scholarships was charged with the administration and distribution of Federal stimulus funds, called the Higher Education Emergency Relief Funds (HEERF). These funds were designated to provide financial support to students during the pandemic. During the 2020–21 academic year, the Office of Student Financial Aid and Scholarships administered a total of $14,643,100 to more than 12,000 UO students with demonstrated financial need. These funds were used by students to cover costs associated with campus disruptions, such as the loss of campus jobs, dining facility closures, and even costs associated with quarantining

financialaid.uoregon.edu

if a student was exposed to or infected by the coronavirus. By having these additional funds available to them, students were able to better address their basic needs so that they could focus on their academic journey during this chaotic year.

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UNIVERSITY HOUSING

NEWEST HALL WELCO STUDEN

This fall, we opened DeNorval Unthank Jr. Hall, a vibrant new residence hall that is home to four new communities and a faculty-in-residence.

Unthank Hall has common spaces dedicated to the academic life of UO students, including numerous multi-purpose learning, study, and social spaces; faculty meeting spaces; and a community kitchen. There is also the PNW Public Market with nine distinct dining venues, as well as the Student Welcome Center with three model residence hall rooms. Unthank Hall is the first phase of the Hamilton Walton Transformation project, creating attractive communities to help drive and support student retention and recruitment.

Phase two, replacing Walton Hall with two new residence halls, is underway with a planned opening of fall 2023.

2 2 U n i v e r s i t y Hou s i n g

OMES NTS

SSE M ANN U A L R E P O R T 2 0 2 1 2 3

WELCOMING THE FALL 2021 CLASS A RECORD

4,854 FALL TERM RESIDENTS

HOUSING SERVICES DELIVERED DURING 2020–21

1.5M+

MEALS SERVED BY DINING SERVICES

$3.6M+ TO SUPPORT STUDENT EMPLOYEES AND LEADERS

74,436 PACKAGES DISTRIBUTED TO OUR STUDENTS PROVIDING AN IN-PERSON CONNECTION DURING PICK-UP

200+ ONE-ON-ONE VIRTUAL MEETINGS WITH ADMITTED AND PROSPECTIVE STUDENTS AND FAMILIES

2 4 U n i v e r s i t y Hou s i n g

UNIVERSITY HOUSING

GROWING COMMUNIT

OUR TIES

housing.uoregon.edu

University Housing strives to provide a robust living experience through accessible and affordable state-of-theart housing, dining, social, and academic programs for the entire student body to develop community leaders, innovators, and change-makers who will enrich the future.

THE LIVING-LEARNING EXPERIENCE To advance University Housing’s learning goals of cultural competence, well-being, integrated learning, relationships in communities, and responsibility, we continue to expand our various community options with 15 academic residential communities and seven residential communities to bring together students with similar academic interests, passions, identities, or values. In 2020–21, 800 students fostered community and a sense of belonging through in-person and virtual environments; built mentoring relationships with faculty members, staff, and peer educators; and engaged students with campus resources.

This fall we welcomed two new academic residential communities and two new residential communities: • Women in Science and Math Academic Residential Community • Sustainable Cities and the Public Good Academic Residential Community • Industry, Entrepreneurship, and Innovation Path Residential Community • Science, Sustainability, and Health Path Residential Community We also added a fourth faculty-in-residence—a faculty member who lives in the halls with students—in DeNorval Unthank Jr. Hall.

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OFFICE OF THE REGISTRAR

EXPANDING REMOTE OPPORTUNITIES The Registrar’s Office has continued to create ways of working with greater agility and creativity to meet existing needs and welcome new initiatives. This past year the Registrar’s Office increased online access, removed barriers, and improved response time and support.

We have shifted to online petitions and major change forms, automated response communications, and made digital diplomas available. We have moved forward from static transfer equivalency tables to a dynamic and validating system (using TES). By implementing new classroom scheduling software (CLSS), we can more closely monitor scheduling standards and provide data to support better class

DEGREES AWARDED Summer 2020–Spring 2021

TRANSCRIPTS (July 2020–June 2021) Students (distinct) 14,700 Orders 28,786 Copies 30,778 GRADES COLLECTED Summer 2020–Spring 2021 243,946

schedules and classroom usage.

To support students who use Veterans Affairs benefits, we’ve

registrar.uoregon.edu

conducted nearly 200 individual Zoom meetings while working in a remote environment. This past year, the UO VA benefits area passed their routine compliance audit by the VA and received the highest marks available. The VA area has also constructed new infrastructure to be compliant with two new sets of requirements that ensure greater transparency for students and enhanced reporting to the VA. Our technology area works to ensure that we can deliver superior service, whether we work remotely or from the office, through key equipment and software deployments. Implementing a new CRM has provided more personalized and timely communications to students and helped bring in the largest incoming class. Efficiencies have been realized through establishing automatic matching and routing of student documents and through implementing one unified form and routing process for name and gender marker changes. We make good use of technology to support an overall outstanding student experience at the UO.

1,317

603,013

101,561

VA EDUCATION BENEFITS CERTIFICATIONS

COURSE SURVEYS ADMINISTERED

EMAIL INTERACTIONS LOGGED WITH STUDENTS

2 6 O f f i c e O f T h e R e g i s t r a r

5,588

testing.uoregon.edu

4,749 EXAMS PROCTORED

UNIVERSITY TESTING CENTER

MAINTAINING ACCESS TO LEARNING

4,000+ STUDENTS TESTED, INCLUDING MORE THAN 1,500 UO STUDENTS

1,291 PLACEMENT EXAMS INCLUDING CLEP, MAT, AND DANTES

With the continued challenges of offering testing services during

576

a pandemic, the University Testing Center has been able to build a

TEACHER CERTIFICATION EXAMS

strong presence in the community.

We have continued to be one of the only testing centers open on the West Coast. We operated at reduced capacity (only 12 seats) to serve UO students and community members needing professional testing

624 GED EXAMS

services to continue their education and career goals. By doing so, we were able to administer a wide range of assessments to both UO students and our community.

We continue to build on the lessons learned at the beginning of the pandemic. We offered more placement assessments remotely. We

3,524 COMMUNITY EXAMS INCLUDING LICENSURE AND DISTANCE EDUCATION

worked directly with students struggling to find an open testing site and found creative solutions to help them get tested. We continue to enhance our policies and procedures based on ever-changing regulations. We look forward to the next year and the return of UO students to campus.

SSE M ANN U A L R E P O R T 2 0 2 1 2 7

3,388 STUDENTS ATTENDED VIRTUAL EVENTS

1,800 STUDENTS TOURED CAMPUS IN PERSON SINCE JUNE

5,700 STUDENTS ATTENDED INTRODUCKTION

orientation.uoregon.edu visit.uoregon.edu

Student Orientation ProgramS

CREATIVE WAYS TO ENGAGE NEW DUCKS 9,160 STUDENTS SERVED

The last year in Student Orientation Programs has served as yet another reminder that creativity, innovation, and boldness are critical to our success.

While official on-campus visits weren’t available through the 2020–21 academic year, our team, in coordination with partners across SSEM, hosted 10 virtual Duck Preview events, four virtual Duck Days events, and nine Instagram tours while continuing our support of recruitment efforts through peer-to-peer text messaging and one-to-one meetings (via Zoom, of course). And now, as we have returned to in-person campus visits, we have new opportunities to set the bar even higher with the new 8,500-square-foot Student Welcome Center, which opened in September.

We look forward to setting new records for campus visits and increasing our yield from those visits.

In our work to orient and welcome our new class, we knew that it would be essential to prepare new Ducks for the in-person experience they were expecting to have. In consultation with Safety and Risk Services staff— and in accordance with federal, state, and local guidance—we developed a hybrid orientation model for IntroDUCKtion that included both in-person and online requirements for all students to complete. Over the course of the summer, we hosted 25 on-campus IntroDUCKtion sessions for first-year students, provided six virtual sessions for transfer students, and worked with advisors across campus to complete first-time advising via Zoom and Teams from May to September. Moving forward, we anticipate many of the components of the hybrid model will remain for 2022 and beyond.

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ADVISORY BOARD MEMBERS

STUDENT ADVISORY BOARD MEMBERS

Aline Garcia-Rubio, Catlin Gabel, Oregon

Alex Van Grunsven

Juliette Tisseur

Andrew Abner, Rock Canyon High School, Colorado

Alexandra Treister

Keely Miller

Anne Erwin, Beaverton High School, Oregon

Annie Storrs

Lillie Rose

Katie Legace, Bend-La Pine Schools, Oregon

Beatrix Ngia

Maggie Craven

Katy Murphy, Bellarmine College Preparatory, California

Carlos Lucas

Molly Peffley

Kris Hackbusch, Reno High School, Nevada

Claire McKerrow

Natalie Fisher

Lara Tiffin, South Salem High School, Oregon

Eric Adae

Noeli Martinez-Gabriel

Leslie Roach, Northwood High School, California

Jackson Smith

Stasya Jackson

Mark Kulik,Tempe Union High School, Arizona

John Francis

Trey Hartfor

Stacey Baker, Marist High School, Oregon

Juliae Riva

Tammy O’Neill, Clackamas High School, Oregon Travis Howard, Marshfield High School, Oregon

3 0 S s e m A d v i s or y B o a r d s

The UO has wrapped up its capital campaign and SSEM has raised $118 million, far surpassing our goal.

The generosity and kindness from our alumni, friends, and donors have made many of the accomplishments in this report possible. We extend our sincerest thank you to everyone who helped contribute.

SS E M A N N UA L R E PORT 202 1

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Student Services and Enrollment Management 1203 University of Oregon, Eugene, Oregon 97403 541-346-9386 ssem.uoregon.edu The University of Oregon is an equal-opportunity, affirmative-action institution committed to cultural diversity and compliance with the Americans with Disabilities Act. This publication will be made available in accessible formats upon request. ©2021 University of Oregon SSEM1121