Message from Volunteer Services

Thank you for your ongoing commitment to being the best you can be for our patients, caregivers, team members and community. Reviewing this Volunteer Readiness Guide will help you in maintaining the basic knowledge and skills necessary to perform your important volunteer role.

This information is important for you to know should you be asked questions by any of our regulatory surveyors, including the DNV. They visit our hospitals each year and help us ensure we are doing our best, in every aspect, for our patients. As a volunteer at UnityPoint Health – Des Moines, you play an important role in delivering on our mission, vision and FOCUS values. This guide is just one of many ways that we offer to ensure you have the knowledge you need to do just that.

We remain grateful for your passion and service,

Ashley Thompson, MPH Executive Director of Volunteer Services and the Volunteer Services Team

Mission: To improve the health of the people and communities we serve.

Vision: Best Outcome, Every Patient, Every Time

FOCUS Values: Foster Unity, Own the Moment, Champion

Excellence, UnityPoint Health, Seize Opportunities