Potential Questions from DNV Surveyors

Question: Do you practice infection control?

Answer: Yes. The number one way to avoid the spread of infection is hand hygiene (washing our hands). We also follow all hospital policies and procedures related to masking and related infection prevention procedures.

Question: Does everyone get training on infection control?

Answer: Yes, training is provided during New Volunteer Orientation and our annual education. Everyone is responsible for infection control.

Question: What is the best way to prevent the spread of infection?

Answer: Proper hand hygiene (washing our hands). We are trained to wash our hands at the beginning and end of every volunteer shift, before and after eating, using the restroom, blowing our nose, coughing, touching our face, entering and existing patient rooms, after removing gloves, or interactions with others.

Question: What do you do if you encounter a precautionary sign on a patient’s door?

Answer: Precautionary signs can be found on a patient’s door to notify visitors of specific precautionary measures that are being taken with a specific patient, such as a patient with an active COVID-19 infection. Volunteers do NOT enter rooms with precautionary signs present.

Question: Do you know where the Volunteer Services Emergency Management Plan is located?

Answer: Yes, the plan (red binder) is located in the Volunteer Services office.