DNV (Det Norske Veritas) Overview

DNV Surveyors Arrival Procedure

Volunteer Expectations:

• DNV surveyors will typically arrive at hospital front lobby entrances at approximately 8:00 a.m. If a surveyor approaches you, please introduce yourself as a volunteer. Each campus has specific instructions when surveyors arrive on campus.

• If you have any conversations with surveyors, please let your Volunteer Coordinator know.

• Remember: Surveyors are here to validate the great work you are doing as a volunteer, the exceptional care and services being provided by our team members and medical staff, and the highquality care we provide in our hospitals. They are here to help!

Volunteer Quick Tip

If a surveyor asks you a question that you are unsure of how to answer, that is okay!

Please say:

“I’m not sure, but I can ask any staff to assist me in any emergency situation and follow his/her/their instructions.

“I sure, but I know I can always ask any member of the Volunteer Services team for assistance.