Business Process Outsourcing: What Are The Prospects? What is Business Process Outsourcing? Business Process Outsourcing (BPO) is a type of outsourcing in which an organization outsources non-core business processes to another company. Business process outsourcing is the deepest form of outsourcing, involving close interaction between the customer and the service provider (outsourcer).
Unlike task outsourcing, which involves outsourcing individual projects with limited time and budget, business process outsourcing may not have time limits and a fixed budget. Within the framework of BPO, the organization transfers to the outsourcer not just individual tasks, but a closed functional area within its business.
The benefits of using BPO are almost the same as the benefits of outsourcing individual tasks. In both cases, the main goal of outsourcing is to reduce costs, which is achieved through a higher competence of the contractor in the business processes or tasks or processes that are transferred to him. However, unlike task outsourcing, BPO cost savings are more significant, they are achieved in the long term and often require significant initial preparation.
In some cases, the main incentive to use BPO is not even cost reduction, but the desire to make them controllable and predictable. In the case of BPO, predictability of costs is achieved through clear financial terms regulated in the contract and the guaranteed service level agreement (SLA). Contact Unity communications for business process outsourcing services.