UnitingSA Annual Report 2019-20

ANNUAL REPORT 2019-20

ACKNOWLEDGEMENT OF COUNTRY UnitingSA acknowledges the traditional owners of country throughout South Australia and pays respect to elders past, present and emerging. We recognise their spiritual heritage, living culture and our walk together towards reconciliation.

ARTWORK: “KAUWI YERTA” (WATER COUNTRY) BY ALLAN SUMNER, SOUTH AUSTRALIAN ARTIST AND KAURNA, NGARRINDJERI AND YANKUNYTJATJARA MAN.

COVER PHOTOGRAPHY: UnitingSA team members have been using video conferencing to hold meetings online during the COVID-19 pandemic.

CONTENTS 2 OUR YEAR AT A GLANCE

12 WORK WITH A PURPOSE

4 CHAIR’S REPORT

14 CELEBRATING A CENTURY

6 CEO’S REPORT

16 SUPPORTING OUR COMMUNITY

8 MEET OUR BOARD 10 OUR ORGANISATIONAL STRUCTURE

32 FINANCIAL STATEMENTS 37 THANK YOU

11 OUR LOCATIONS ANNUAL REPORT 2019–2020

1

OUR YEAR AT A GLANCE OUR FOUNDATION

Our organisation began in 1919 when the Methodist Church formed the Port Adelaide Central Methodist Mission to respond to the material and spiritual needs of the community in the aftermath of the First World War.

OUR GROWTH

We have grown and evolved in response to changing community need for more than 100 years and now provide housing, aged care and community services to people across metropolitan and regional South Australia.

OUR VISION

A compassionate, respectful and just community in which all people participate and flourish.

OUR VALUES

2

UNITINGSA

14,103

11,640

people supported across UnitingSA

people received community services

2,463

4,631

people supported across aged care

occasions of emergency assistance

93

1,003

volunteers

employees

ANNUAL REPORT 2019–2020

3

This has been an extraordinary year at UnitingSA, with a stark contrast between how it began and ended. In the first few months, we were at the height of our Centenary celebrations, marking the organisation’s incredible journey since 1919.

CHAIR’S REPORT

GAEL FRASER Board Chair

P

eople from across UnitingSA and the broader community came together to celebrate at events around South Australia. The pinnacle was our Centenary birthday party in October, where more than 700 people gathered to commemorate our history in a colourful celebration at Alberton Oval.

Fast forward a few months and we were in the midst of a global health pandemic – not unlike the worldwide Spanish influenza pandemic at the time of our founding. The COVID-19 outbreak prompted a rapid response across UnitingSA to ensure we could safely continue to provide aged care, housing and community services. The Board of Directors has been instrumental in guiding the organisation through the evolving challenges. Each Board decision has been a delicate balance between protecting individuals from the risk of exposure, while continuing to provide much needed services.

In community services and housing, the majority of programs have been able to continue but our in-person support has been reduced wherever possible and technology used in its place. Aged care services were the hardest hit by the pandemic.

4

UNITINGSA

Our teams have been incredible in responding to the challenges of visitor restrictions, new training and PPE requirements, and keeping a vulnerable population safe and supported. Our corporate teams have continued to support the operations of UnitingSA, whether working remotely or from redesigned office environments to adhere to social distancing measures.

Everyone has been affected in some way and the entire UnitingSA team has shown agility and resilience.

W

hile COVID-19 certainly dominated the final months of 2019–20, it is important to recognise the considerable work and achievements in other areas, such as housing.

Providing safe and affordable accommodation for our community is one of our priorities and this year we progressed several key developments.

UnitingSA Housing began work on a nine townhouse development in Kurralta Park, which will be prioritised for people on low to moderate incomes. We also have plans underway for new housing in Ferryden Park, which will be rented to women aged 55 and over facing significant housing stress. This development is in response to the rising number of older women experiencing or at risk of homelessness in South Australia.

It has been made possible through a partnership with the South Australian Housing Authority (SAHA), which provided a $1 million grant, and members of the former Days Road Gospel Mission, who gifted the site to our organisation.

I

n aged care, our five-storey complex in West Lakes has made remarkable progress this year with a topping out ceremony held in June to mark the project reaching its highest structural point.

When it opens in early 2021, UnitingSA West Lakes will provide residential aged care and retirement living for more than 120 people.

It will be fully integrated with the surrounding community to give residents a vibrant lifestyle with all the support they need as they age.

The development is part of our strategic direction to revitalise and build aged care infrastructure to contemporary standards that meet and exceed consumer expectations.

In Mental Health Services, we focussed on advocacy through action in order to address the gaps that were increasingly evident for some people transitioning from state-funded services to the National Disability Insurance Scheme (NDIS).

We launched the pilot NDIS Peer Support Program in July, which employs a lived experience workforce to support people with complex psychosocial disability.

An independent University of South Australia evaluation of the program found it to be effective in its ability to provide recovery-oriented support in line with best practice. This program has been used to inform positive change in the NDIS at a national level, including the development of the new Recovery Coach service for people with psychosocial disability across the country. We are incredibly proud of the impact this innovative program has had, both on individuals and on shaping important sectorwide responses.

Other important areas of advocacy have included contributions to the Royal Commission into Aged Care Quality and Safety and the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability. UnitingSA will continue to work with peak bodies and others across the UnitingCare network to pursue necessary system change and investment.

At a Board level, we had our first full year as a team after welcoming four new members last year. The stability of the new Board, combined with our unified vision and drive, has been integral to maintaining strong direction throughout the challenging year. I thank all of my colleagues for their hard work and contribution and look forward to what we can achieve in the year ahead.

O

n behalf of the Board, I thank our CEO Libby Craft and Executive Team for your collaborative leadership and dedication to pursuing positive outcomes for our community.

Above all, to our team of staff and volunteers who are at the forefront of our work – thank you for all that you do. You live and breathe the values of UnitingSA – respect, courage, compassion and integrity – and demonstrate them in your work every day.

As we move into our second Century as an organisation, I am privileged to lead such a passionate team.

I look forward to our continued work together responding to the needs of South Australians.

ANNUAL REPORT 2019–2020

5

I have always firmly believed that what makes UnitingSA so special is the incredible team at the core of our work. This year I could not be prouder of the way our entire workforce rose to the challenge of COVID-19, pulling together to support each other and those in the community we walk alongside.

CEO’S REPORT

LIBBY CRAFT Chief Executive Officer

6

UNITINGSA

T

here was rapid change in the way we delivered services to protect everyone’s health and wellbeing. But what never changed was the fact that our people continued to put the needs of those we support front and centre each day.

More than 14,000 people were provided support across metropolitan and regional South Australia this year and I am incredibly proud of the role we played in keeping everyone safe and supported during such a challenging time. While some of our teams were able to work from home or socially distanced office environments, in-person support is central to so much of what we do at UnitingSA. Hundreds of our workers were on the frontline each day providing housing, community services and aged care for people when and where they needed it.

As an organisation, we did everything we could to support our workforce throughout the pandemic. Central to this was our new Workplace Wellness program, which provides counselling, spiritual care and training opportunities for our staff.

Encouragingly, the program was recognised by other UnitingCare agencies as a model to replicate in their own services. We were also among the first organisations to introduce two weeks’ paid leave for any staff member unable to work due to COVID-19 infection or government

restrictions. This measure helped to ensure nobody was left financially disadvantaged and reduced anxiety during what was already such an uncertain time.

We recognised the need this year to overhaul our usual winter fundraising appeal in light of the health pandemic.

While demand for our emergency assistance usually peaks during winter, due to COVID-19 the demand came earlier and was expected to last longer. This led us to launch the COVID-19 Care Campaign in May. More than $23,000 was generously donated within the first few weeks of the campaign, ensuring we could provide essential support to people doing it tough during the pandemic.

A

t UnitingSA, we place great importance on the quality of services we deliver and on ensuring we fully comply with the increasingly robust compliance standards.

This year we maintained full accreditation across all services, including compliance with the Aged Care Quality Standards, National Standards for Mental Health Services, National Community Housing Standards and the National Disability Insurance Scheme Practice Standards and Quality Compliance Audit. We also achieved full compliance with additional audits introduced around the pandemic and our approach to COVID-19 site risk assessments was acknowledged

by SafeWork SA as best practice.

Our significant investment in aged care continued this year, as we worked to provide quality accommodation and care across the continuum from home care to retirement living and residential aged care. In addition to progressing construction of our new aged care complex at West Lakes, we began work on plans to redevelop a

wing of our Westminster Village Aged Care facility in Grange. Investment in aged care personnel was also prioritised, with a new senior manager role introduced as part of our ongoing commitment to being a leading provider of aged care services in South Australia. We also welcomed Sue Krake into the Executive Manager Aged Care role and are excited by the experience, enthusiasm and direction she brings to the leadership team.

Also new to the leadership team this year was Ben Moore, who took on the role of Executive Manager Property and Housing in December. Ben has more than 20 years’ experience working in community services and joins us at a time when so much is happening in this space. This year was the first full year that our community housing division traded as UnitingSA Housing, after transitioning from Portway Housing Association late in 2018. It was an exceptional year of growth for UnitingSA Housing, with progress on several community housing projects and the transfer of an additional 22 properties from the Hindmarsh Housing Cooperative.

The transferred properties in Bowden and Ridleyton bring UnitingSA Housing’s portfolio to 404, with additional projects on the horizon as we strive to meet the growing demand for quality, affordable housing for people across South Australia.

Another area of significant momentum this year was the National Disability Insurance Scheme (NDIS) and we spent considerable time supporting clients across our disability and mental health services to transition.

We are now supporting more than 400 people through the NDIS and this year provided Support Coordination for 160 people. Along with providing services, we are continuing to advocate at both State and Federal levels for necessary reform to ensure there are no service gaps for people

with mental health and disability support needs. We will also continue our advocacy around the importance of a lived experience workforce both in the co-design and delivery of services.

O

n behalf of our leadership team, I would like to thank our Board of Directors for providing such clear guidance during this year of change.

I extend a heartfelt thank you to each of our workers for showing such dedication to those we support throughout the year. A special thank you goes to those staff who worked on the frontline each day, putting others’ needs ahead of their own.

To our volunteers, thank you for standing by the organisation even when we needed to put our volunteering activities on hold temporarily due to the pandemic.

Finally, to all of our sponsors and donors, thank you for continuing to support us through all the highs and lows of the year. Without your unwavering support, our work would not be possible.

While COVID-19 undoubtedly placed much pressure on our services this year, it also brought about some positive learnings for our organisation.

We learnt we are able to respond swiftly and effectively in a crisis, we learnt we are incredibly agile and resilient, and we learnt that no matter the location we work in we are unified by our vision for a compassionate, respectful and just community in which all people participate and flourish.

We started the year celebrating our Centenary with hundreds of people and ended it working as socially distant as our work would allow but in both scenarios our motto remained strong – Together, we can.

ANNUAL REPORT 2019–2020

7

GAEL FRASER Board Chair, BA, Dip Lib, MRUP

Gael has worked as a senior executive in the public sector and as a senior political advisor to government. In these roles she has contributed to significant policy development in education and children’s services, further education, employment and training, social housing, workers compensation and personnel management and development.

Also, as a private consultant for over 10 years, Gael has assisted many government and community organisations with strategic planning, managing change, social policy development and governance arrangements.

She has held a number of Board positions and is a former Chair of the South Australian Council of Social Service.

KATE IRELAND Deputy Chair, GAICD, Dip MP, B Ec. Kate has many years’ experience working in the health, community, disability and housing sectors, including more than 10 years in board positions. She brings expertise in finance, risk management and governance. Kate is Chair of the Risk Committee and a member of the Governance Committee.

MEET OUR BOARD

8

UNITINGSA

DAVID LEWIS

SANDY RIX

Board Director, AdvDip Acctg, GAICD

Board Director, BA Planning, M Sc. Economics, MAICD

David is an experienced executive manager in the finance sector.

Having extensive experience in the non-for-profit sector, David also brings expertise in strategic planning, governance and risk management. He holds the position of Chair of the Finance and Audit Committee.

Sandy is an acknowledged leader and innovator in major project planning, place making and project feasibility. He has combined 25 years of private sector consultancy with driving the successful design and funding of iconic public sector projects including Director of the North Terrace Redevelopment, Bowden Village and Playford Alive projects. As a past General Manager with Renewal SA and a consultant he is committed to sustainable and equitable urban development outcomes.

He is Chair of the Property Committee.

GARY WILSON

GLORIA PARKER

KAREN HUNT

Board Director, B. Sc, B. Soc Admin

Board Director, B. Sc, MBA, Dip T(Sec), Grad Dip Ab Studies, CPM

Board Director, B BehSci, Cert Min, GAICD

Gloria has lengthy experience in Uniting Church administration and governance and has been a consultant in strategic management, marketing and general management in both the profit and not-for-profit sectors for over 20 years. She is a member of the Finance and Audit Committee and the Property Committee.

Karen has extensive experience in the higher education and health sectors, including a number of years in senior roles at the University of South Australia where she is currently Deputy Director: Student Engagement.

She brings expertise in stakeholder management, policy, sponsorship, communication, mental health and community engagement and is a member of the Risk Committee.

CHRIS HEADLAND

EMMA SIAMI

LEA STEVENS

Board Director, Dip Bus Mgt

Board Director, MA, LLB (Hons), BA, GAICD

Board Director, BSc, Grad Dip Ed

Gary has experience in social work, human resource management, advocacy and governance in both government and community sectors.

Previously the Executive Director of Shelter SA, Gary is a member of the South Australian Council of Social Service, Secretary of Justice for Refugees SA and was a Visiting Fellow at the University of Adelaide’s Centre for Housing, Urban and Regional Planning. He is a member of the Property Committee.

Chris possesses senior leadership experience from various roles in the aged care sector, and holds education board experience. He shares expertise in human resource management, governance and aged care in the government and not-for-profit sectors.

Chris has a wealth of knowledge around Uniting Church administration and governance, and is a member of the Church himself. He is also a member of the Finance and Audit Committee.

Emma has held senior roles in the public sector in South Australia, in the United Kingdom Civil Service and at an Australian trade union. She has worked towards positive outcomes in the areas of employment, education, the criminal justice system and economic development. Emma brings expertise in strategy, people management, equality and program development to empower people through systemic change. She is also a member of the Risk Committee.

Lea brings over 35 years of experience in a diversity of senior leadership and management positions. She has worked as a secondary school Principal, local state MP, Minister for Health and Minister Assisting the Premier in Social Inclusion.

More recently she was a Director of a state government agency working collaboratively towards improving economic and social outcomes in northern Adelaide. She currently sits on a range of profit for purpose boards.

Lea is a member of the Governance Committee.

ANNUAL REPORT 2019–2020

9

OUR ORGANISATIONAL STRUCTURE UNITINGSA BOARD

LIBBY CRAFT Chief Executive Officer

ANDREW ZEUNER Executive Manager Business Services

SUE KRAKE Executive Manager Aged Care

CLAIRE HOGARTH Executive Manager People and Culture

10

UNITINGSA

MARGIE FAHY Executive Manager Community Services

BEN MOORE Executive Manager Property and Housing

STUART BOYD Executive Manager Strategy and Service Improvement

REV DR LES UNDERWOOD Minister

Elizabeth

Paralowie Salisbury Outer Harbor

Bolivar

NORTH

North Haven

Golden Grove

Taperoo Parafield Largs Bay Semaphore

Port Augusta

REGIONAL SA Burra

Cowell Kadina

Port Lincoln

Regency Park

Alberton

West Lakes

Seaton

Morgan Port Wakefield Kapunda Waikerie Tanunda Gawler

Tennyson

North Adelaide

Magill

Maylands ADELAIDE Stepney Skye Mile End Norwood Dulwich Stonyfell Eastwood Burnside Greenhill Wayville Goodwood Glen Osmond Hyde Park

SOUTH

Murray Bridge Tailem Bend Cape Jervis Goolwa Kingscote Meningie Victor Harbor Penneshaw

Montacute

Payneham

Fulham

Minlaton

Newton Walkerville

Hindmarsh Thebarton

Henley Beach

Campbelltown

Prospect

Grange Renmark Berri Loxton

Highbury

Northfield

Croydon

Woodville

Findon

Clare

Valley View

Holden Hill

WEST

Peterborough Port Pirie

Tea Tree Gully

St Agnes

Gepps Cross

Wilmington Whyalla

Modbury

Pooraka

Port Adelaide

Semaphore Park

Quorn

Para Hills

Mawson Lakes

West Beach

Waterfall Gully Plympton

Tintinara Keith

Glenelg Springfield

Bordertown

Edwardstown

Padthaway

Panorama St Marys

Kingston SE Naracoorte

Brighton

Robe

Mitcham Belair

Marion Sturt

Penola Beachport Millicent

EAST

Blackwood

Seacliff Darlington Marino O’Halloran Hill Aberfoyle Park Hallett Cove

Woodcroft Reynella Lonsdale

METRO SA

Christies Beach Morphett Vale Noarlunga Centre

OUR LOCATIONS ANNUAL REPORT 2019–2020

11

93

WORK WITH A PURPOSE

volunteers provided invaluable support for our community

AS A MARK OF OUR GRATITUDE DURING THE HEIGHT OF COVID-19, every staff member

was provided a special thank you gift.

We recognise that our greatest impact comes when we work collaboratively as a team to achieve positive outcomes for people across South Australia.

THIS YEAR AT UNITINGSA…

8,786

hours were spent on training and developing our workforce

1,003

employees worked across aged care, housing, corporate and community services 12

UNITINGSA

As part of our ongoing commitment to staff wellbeing, we engaged a new Employment Assistance Program provider in September. Human Psychology provides confidential counselling to assist employees and family members who may be experiencing personal or work stressors.

“This year has been particularly challenging for our workforce as we navigate the challenges of COVID-19 both in our professional and personal lives. Our Workplace Wellness program has been a way of reaching out to staff to support their wellbeing during this extraordinary time. We know that self-care is so important and it has been wonderful to see staff embrace the psychological and spiritual support available through the program.”

CLAIRE HOGARTH, EXECUTIVE MANAGER PEOPLE & CULTURE

We are proud that our employees come from 63 different countries and celebrate the diversity this brings to UnitingSA.

Although we couldn’t hold our annual Volunteer Appreciation event due to COVID-19 restrictions, we showed thanks by ‘Colouring our Community Red’ during National Volunteer Week in May. Staff wore splashes of red and sites were decorated to demonstrate our appreciation of volunteers.

2,912

Microsoft Teams meetings totalling 7,831 hours were held by staff in three months

“I love the work I do because mostly it does not feel like work. I found a career where being honest and helping others is the job description. Witnessing genuine appreciation from those you have been assigned makes this line of work second to none for me.”

CHRISTIAN BLACK, HOME SUPPORT WORKER

10

Board Members provided positive leadership and strategic direction

There were 94 staff members who marked a milestone year working for UnitingSA, including five people who reached 20 years with the organisation and two people who celebrated an incredible 35 years.

COVID-19 RESPONSE

WE INTRODUCED MICROSOFT TEAMS AS A VIDEO CONFERENCING TOOL

for staff across the organisation on 23 March 2020, in response to COVID-19 and restricted in-person meetings.

Between its introduction and 30 June 2020, staff used the platform to make 3,316 calls and send 42,474 messages.

Supporting the wellbeing of our workforce throughout the challenges of COVID-19 was integral to our pandemic response.

We developed a new Workplace Wellness program including free and confidential counselling through our Employee Assistance Program, spiritual care with UnitingSA Minister Les Underwood, leadership guidance, tailored online training opportunities, and virtual wellbeing lunches and activities.

Flexible work arrangements were central to our response, with our IT team working rapidly to roll out technology to allow people to work from home where appropriate to their roles.

Office environments were restructured in line with COVID-19 social distancing and density requirements across our service locations.

We introduced two weeks’ paid Special Leave for UnitingSA staff unable to work due to COVID-19 infection or Government restrictions, such as self-isolation requirements.

As part of our duty of care, we made the early but difficult decision to put a temporary hold on volunteering activities across our services.

In addition, at the height of the pandemic in March, temporary restrictions were placed on annual leave requests and staff recruitment as we sought to prepare our organisation for the uncertain times ahead. Thankfully, owing to improved conditions across the state we were able to lift these restrictions by the end of May. ANNUAL REPORT 2019–2020

13

COMMUNITY UNITES TO MARK A CENTENARY More than 700 people gathered at Alberton Oval in October to commemorate UnitingSA’s 100 years of service to South Australians.

An official welcome was delivered

by SA Minister for Child Protection, Rachel Sanderson, followed by three hours packed with free activities, food and entertainment for the whole community.

14

UNITINGSA

The incredible ‘100 years, 100 paintings’ art display, by Mental Health Services Coordinator Robert Habel, was unveiled for the first time ahead of its installation at the new UnitingSA West Lakes aged care complex in 2021.

Other highlights included performances by Mudra Dance Academy, Bill Doble and his jazz band from the Elder Conservatorium of Music, and boomerang throwing lessons with Jack Buckskin.

The Centenary Birthday Party was the pinnacle community event in our huge calendar of events throughout the year, which included celebrations at UnitingSA sites and services across South Australia.

We were so grateful to our event volunteers, staff and sponsors for helping us deliver such a vibrant and inclusive community event.

It truly was a demonstration of our UnitingSA motto – ‘Together we can!’

OUR CALENDAR OF EVENTS BEGAN EARLY IN 2019

21 MARCH HARMONY DAY CELEBRATION, WOODVILLE TOWN HALL

8 MAY SOUTH-EAST ROAD TRIP PART 1, MURRAY BRIDGE

6 JUNE ETHNIC LINK SERVICES TRIPLE CELEBRATION, RENMARK

8 APRIL OFFICIAL CENTENARY LAUNCH, PORT ADELAIDE UNITING CHURCH

8 MAY SOUTH-EAST ROAD TRIP PART 2, KINGSTON

12 JUNE CORPORATE SERVICES MORNING TEA, UNITINGSA HEAD OFFICE, PORT ADELAIDE

AND CONTINUED… RIGHT UP TO OUR PINNACLE BIRTHDAY PARTY EVENT ON OCTOBER 19 AND BEYOND!

24 JULY POLISH INDEPENDENCE DAY AT ST TERESA AGED CARE, WEST CROYDON

9 OCTOBER PARALOWIE HOUSE BBQ, PARALOWIE

2 AUGUST WESTMINSTER VILLAGE AGED CARE AFTERNOON TEA, GRANGE

19 OCTOBER CENTENARY BIRTHDAY PARTY, ALBERTON OVAL

14 APRIL BULGARIAN AFTERNOON TEA, SEATON AGED CARE

9 MAY SOUTH-EAST ROAD TRIP PART 3, BORDERTOWN

25 JUNE CROATIAN INDEPENDENCE DAY, SEATON AGED CARE

9 JULY NAIDOC WEEK CELEBRATION, CHILD, YOUTH & FAMILY SERVICES, PORT ADELAIDE

23 AUGUST SALA ART EXHIBITION OPENING, BLACK DIAMOND GALLERY, PORT ADELAIDE

25 OCTOBER REGENCY GREEN AGED CARE AFTERNOON TEA, REGENCY PARK

2 MAY EMPLOYMENT & TRAINING SUPPORT AFTERNOON TEA, ELIZABETH

15 MAY HISTORICAL FORUM, PORT ADELAIDE UNITING CHURCH

27 JUNE HAWKSBURY GARDENS AGED CARE AFTERNOON TEA, SALISBURY NORTH

23 JULY WESLEY HOUSE AGED CARE AFTERNOON TEA, SEMAPHORE PARK

24 AUGUST UKRAINIAN INDEPENDENCE DAY, SEATON AGED CARE

21 NOVEMBER CENTENARY BBQ & BOARD MEETING, WHYALLA

ANNUAL REPORT 2019–2020

15

CHILD YOUTH & FAMILY SUPPORT We walk alongside people to help address challenges around education, employment, finances, community connection and family relationships.

THIS YEAR AT UNITINGSA…

THE 2019 WINTER APPEAL WAS A HUGE SUCCESS, thanks to the support across

our UnitingSA network. We collected more than $13,000 in monetary and in-kind donations, allowing us to buy swags and food parcels for people in need.

Our financial counsellors supported 535 people with budgeting, bankruptcies, negotiating with creditors, debt and loan repayments.

6,661

people were supported through our Child, Youth & Family Services

469

young people were supported to overcome challenges and connect with their community through our Urban Youth and Flexible Learning Options (FLO) programs

1,464

families were supported to join or re-enter the workforce through our ParentsNext program “Thank you so much for your help and understanding. We were so thrilled to receive the loan and are most grateful to UnitingSA. Having people like you in the world makes it a better place.”

GLENNIE AND BILL, NO INTEREST LOAN SCHEME (NILS) RECIPIENTS

16

UNITINGSA

Our Christmas Appeal raised over $29,000 to support those in need over the festive season and an additional 4,000 gifts and food items were donated.

These incredible efforts meant we were able to provide over 750 families, individuals and children with grocery vouchers, food for their Christmas day lunch, or a gift to wake up to on Christmas morning.

WE WERE PROUD TO BEGIN FLYING THE ABORIGINAL, TORRES STRAIT ISLANDER AND AUSTRALIAN FLAGS

“I was stuck in a hole for five years. ParentsNext has helped and supported me in ways I had never known how to go about doing myself. I’ve been working with ParentsNext for over a year now and I have my own place to call home with my children, I have gained confidence in everything I do and I am enrolled in a course I have always wanted to do.”

SUZIE, CLIENT OF PARENTSNEXT

at our Child, Youth & Family Services hub in Port Adelaide this year. During NAIDOC Week in July we gathered alongside our community to watch the flags being raised for the first time.

We provided 1,331 fee-free loans to people to buy essential goods and services through our No Interest Loan Scheme (NILS), which we deliver in partnership with Good Shepherd Microfinance.

4,631

1,447

occasions of Emergency Assistance were provided including food, clothing, blankets and swags

COVID-19 RESPONSE

people accessed programs funded by our Communities for Children initiative

With face-to-face contact central to our work with children, young people and families, COVID-19 meant radical change to our service delivery model.

Our teams quickly adapted to using technology to deliver support wherever possible and some programs were temporarily put on hold to ensure the health and safety of everyone involved. To keep clients engaged with services during this time, many of our teams developed activity packs to suit individual’s needs and delivered them to homes throughout the height of the pandemic. Online meditation sessions and social forums were also developed to support ongoing connection.

1,671

people were assisted through our Employment & Training Support programs

Our emergency relief services introduced an online enquiry form to ensure easy access to vouchers for food and essential items, financial support and no-interest loans.

We also temporarily closed our op-shop and ceased collection and distribution of second-hand items, instead issuing more vouchers for clients to buy new items needed.

In lieu of the 2020 Winter Appeal, a COVID-19 Care Campaign was established in May to raise money for people doing it tough.

ANNUAL REPORT 2019–2020

17

On paper, Mohammad sounds like many other 12-year-old boys. He loves sport – especially soccer and basketball – and enjoys hanging out with friends.

But spend a few minutes with him and you quickly realise he has lived through more than most others his age.

The first 12 months in Australia was a huge transition for the pair, as they tried to settle into the new rhythms of their life and its freedoms.

He radiates a wisdom beyond his years and a kindness that comes from experiencing heartache and gratitude in equal measure.

Mohammad started attending the local primary school, where he relished learning English as part of an intensive language program.

They have also spent time goal planning and working on improving different aspects of Mohammad’s life, including friendships and education.

“UnitingSA is really a helping hand and has helped me a lot,” Mohammad says.

“The support gives me a lot of confidence and makes me happier when I am down.”

From knowing nobody when he arrived, Mohammad now has a big group of friends in his neighbourhood and at school.

He has also recently transitioned from the intensive English stream to the mainstream school curriculum – testament to how far he has come.

“The schools here are great, the teachers are kind and they teach us well,” Mohammad says.

“In Australia there are more opportunities – there’s great education and there’s university.”

MOHAMMAD’S STORY Mohammad and his father Zainal arrived in Australia in September 2018, after spending five years in a detention centre on the Pacific island of Nauru.

In late 2019, Mohammad was referred to UnitingSA’s Urban Youth program for additional support, particularly around wellbeing and community connection.

They had been attempting to travel from Indonesia to Australia in search of a better life when the small boat they were on was intercepted by authorities, and they were sent to Christmas Island and then Nauru.

Support worker Danielle has spent time with Mohammad every week since then and says it has been incredible to watch his progress.

It was not the first difficult voyage for Zainal, who had fled Burma as a teenager because of the wide-spread persecution of the Rohingya people.

His trip to Australia was the final leg in what had been years of travel in pursuit of a new home.

By the time Zainal and Mohammad were finally allowed entry to Australia, Mohammad was 10 and had spent half of his life in detention.

18

UNITINGSA

“His English for starters has improved, he is a lot more confident and able to express himself,” Danielle says.

“Plus his social skills have developed a huge amount.

“As he matures, I can see how much of a friendly and caring person he is, very intelligent and grateful.”

Mohammad and Danielle take part in all sorts of activities including tennis, la crosse, obstacle courses, library research projects and fitness sessions.

A recent highlight for Mohammad was being voted by his teachers and fellow students as one of the school’s Young Leaders.

“When I heard I got chosen and I knew they voted for me, it felt amazing,” he says.

“It felt like they trusted me to be a good young leader and to lead the way.”

Zainal looks on as his son speaks about his new life and is clearly proud of how far they have each come.

But it hasn’t been without its sacrifices.

Zainal’s wife and daughter remain in Indonesia because the truck they were travelling in didn’t make it to the boat in time.

The family hopes one day to be reunited but for now, speak regularly on the phone and keep reminding themselves why they have come to Australia.

Zainal may not yet know as much English as his son but he can still speak his truth clearly: “It’s a better life for us here,” he says.

“Being here makes my heart happy.”

ANNUAL REPORT 2019–2020

19

HOUSING & HOMELESSNESS SERVICES We believe in everyone’s right to access safe, affordable accommodation and our teams work hard to provide housing solutions.

THIS YEAR AT UNITINGSA…

753 475

people were provided affordable accommodation in 404 UnitingSA Housing properties

MELANIE, CLIENT OF WESTERN ADELAIDE HOMELESSNESS SERVICES

UNITINGSA

was the average weekly household income of tenants living in UnitingSA Housing properties There were 72 new tenancies established in UnitingSA Housing properties.

46%

of Homelessness Services clients experienced mental health issues. This was an increase from 42% the previous year COMMUNITY AND CORPORATE DONATIONS THROUGHOUT THE YEAR HELPED US TO SUPPORT MORE PEOPLE DOING IT TOUGH,

including a $5,000 donation from AGL Energy to our Homelessness Services in June. The generous contribution allowed our team to provide individuals and families in need with vouchers for food, clothing, blankets, essential transport, personal hygiene products and basic household items.

Homelessness Services clients were aged under 18.

Over half of these were children aged under 9

“They provided my children and I with temporary housing and made sure we had everything we needed to live; furniture, clothing, food and utilities. We’re more stable now, we can move forward and set individual goals. We can start being happy.”

20

$584

Our Homelessness Services team provided 36,405 services to people including support around education, employment, mental health, domestic violence and fostering positive family relationships.

“As a single parent, there’s no way I could have ever saved money if I was paying $400 a week rent. Thanks to UnitingSA Housing, I have had a secure house for eight years and have saved up enough money to buy my own home.

We used to be homeless and now I know I will always be able to put a roof over my children’s head. I’m really proud of how far we’ve come.”

TONYA, UNITINGSA HOUSING TENANT

We received a $1 million grant from the SA Housing Authority for a new housing development in Ferryden Park for women aged over 55 experiencing or at risk of homelessness.

1,673

Our Homelessness Services team helped 378 people into emergency accommodation, found 280 people transitional housing and secured long-term housing for 233 people.

WE STARTED WORK BUILDING NINE TWO-STOREY TOWNHOUSES IN KURRALTA PARK to provide affordable

$207 28%

housing for South Australians on low incomes.

COVID-19 RESPONSE

The importance of stable housing has been even more evident during COVID-19.

People’s homes have provided a safe place to spend time away from the risk of exposure and offered security during what has been an unsettling time for many.

Our Housing and Homelessness Services teams worked rapidly to respond to people’s need for accommodation and to help them maintain long-term tenancies.

We reduced face-to-face contact wherever possible and increased our use of technology

people were supported through our Western Adelaide Homelessness Services

was the average weekly rent paid by tenants living in UnitingSA Housing properties

of Homelessness Services clients identified as being Aboriginal or Torres Strait Islander

to connect regularly with those we support.

In addition, during the height of COVID-19, non-essential maintenance work on our properties was temporarily put on hold to reduce the need for in-person visits at people’s homes. When supporting people in person, our teams followed strict precautions including temperature checks and COVID-19 screenings to protect everyone’s health and wellbeing.

ANNUAL REPORT 2019–2020

21

The year 2020 is one many people are calling the most challenging in living memory.

For Kristy, she has experienced her lowest lows and highest highs – all in a matter of weeks.

As COVID-19 was beginning to create havoc in our daily lives in March, Kristy lost her job and unable to pay her rent, became homeless.

Kristy regained her job in hospitality and soon after, she and Connor moved into responsive housing – a short term tenancy through Housing SA including outreach support.

Kristy says responsive housing was a huge step up from motel

KRISTY’S STORY “I’d hit rock bottom and it couldn’t get much worse,” the mother of four says.

accommodation, allowing them to cook meals and get routine back in their lives.

Kristy contacted UnitingSA’s Western Adelaide Homelessness Services, who quickly helped her move into emergency accommodation in a motel.

“Living in limbo in the motel was not a very good situation mentally,” Kristy says.

Her 15 year old son, Connor, was with her and the pair found it particularly tough living in a small space with no kitchen during COVID-19.

After a month living in the motel, things drastically improved.

22

UNITINGSA

“Getting us into the responsive housing was a major step towards being able to start to put my life back together.”

Western Adelaide Homelessness Services case manager Jess worked alongside the family throughout – supporting them to move into responsive housing and then providing assistance to pursue

stable accommodation in the private rental market.

Within four weeks of living in responsive housing, Kristy had secured a private rental in Adelaide’s western suburbs and hasn’t looked back.

She is now working hard at turning the house into a home where all of her children can spend time.

She is being supported to do this by both Western Adelaide Homelessness Services and UnitingSA’s Strengthening Families West program, which helps parents and carers build positive family relationships.

“This house is the fresh start to rebuilding my relationship with my kids and being able to communicate with them and move forward,” she says.

“Not having all my kids in my life has been really hard.”

Kristy’s new home will also give her the space she needs to reflect on the past few months and how far she has come.

“I’ve just been on autopilot since this all started,” she says.

“There have been a lot of eyes watching, waiting for me to fail and they didn’t get to see it this time.”

ANNUAL REPORT 2019–2020

23

DISABILITY SUPPORT & MENTAL HEALTH SERVICES We value people’s unique life experiences and provide tailored support to meet their wants and needs.

THIS YEAR AT UNITINGSA…

We piloted a new program utilising a lived experience workforce to support people with psychosocial disability under the National Disability Insurance Scheme.

An independent evaluation by the University of South Australia found the program was able to provide recovery-oriented support in line with best practice.

160

people were provided NDIS Support Coordination

148

Mental Health Services clients were from regional areas

Through the Partners in Recovery program, we worked

alongside 45 people with severe and persistent mental illness to ensure their varied

support services collaborated to better meet their needs.

OUR TEAM IN WHYALLA ENLISTED THE HELP OF SOME ANIMALS

to raise awareness of Mental Health Services in the region at a special World Mental Health Day event.

732

people were supported through our Mental Health Services

464

people were assisted under the National Disability Insurance Scheme (NDIS)

“I think this program is important because it helps people with mental illness so they can be given a chance in life to be assured that someone’s there for them too.”

SUZANNE, NDIS PEER SUPPORT PROGRAM PARTICIPANT

24

UNITINGSA

461

people accessed our Individual Psychosocial Rehabilitation & Support Service “I am going to miss it all. I felt a real fulfilment that I was achieving things doing all the different work. The staff are compassionate and I would recommend WSE.” HENRY, ON HIS RETIREMENT FROM WESLEY SOCIAL ENTERPRISES AFTER 22 YEARS AS A SUPPORTED EMPLOYEE

120

people were provided supported employment at Wesley Social Enterprises

COVID-19 RESPONSE

WE WERE AWARDED THE MENTAL HEALTH COALITION OF SOUTH AUSTRALIA’S LIVED EXPERIENCE AWARD

in the organisation category during Mental Health Week. The award recognises our commitment to building a lived experience workforce and our engagement of people with lived experience in service planning and delivery since 1996.

We advocated through the Productivity Commission’s Inquiry into Mental Health for increased investment in psychosocial supports, along with greater recognition of the role of Community Mental Health Services and lived experience workers across the sector.

The way we provided support across our mental health and disability services changed considerably as a result of COVID-19.

We limited our face-to-face appointments and instead supported people utilising phone and video technology wherever possible.

This often allowed for shorter but more frequent appointments, which in the challenging environment worked well to provide more regular mental health check-ins for those we support.

The skill-set of the Lived Experience Telephone Support Service was utilised to develop a guide for conducting effective support over the phone, in the absence of physical cues. We also rostered teams on rotation between the office and home based working where appropriate.

Wesley Social Enterprises, which provides supported employment for people with disability, responded rapidly to adapt service delivery. The team renegotiated major contracts across graffiti removal, cleaning, horticulture and gardening services in order to continue delivering quality work while adhering to COVID-19 density and social distancing measures. This agility allowed for the continued provision of safe, meaningful employment for many of our supported employees.

ANNUAL REPORT 2019–2020

25

For Khoi, the rewards of working at Wesley Social Enterprises (WSE) stretch much further than a weekly wage.

He will tell you it is the friends he has made, and the banter they have when working on site, that have been of greatest value to him.

Khoi spent his early years in Vietnam and moved to Adelaide as a 10-year-old, ready for a new life Down Under.

Never one to be idle, upon leaving high school he went straight to work

Khoi honed his sewing skills over 10 years, before moving to other roles at WSE including office cleaning and sorting second hand shoes for people in need.

He also spent time working for WSE’s indoor plant hire business, where his years tending to his family’s cucumber and tomato crops put him in good stead to care for the various plants.

KHOI’S STORY packing supermarket shelves and helping his dad on the family’s vegetable farm.

Then came factory work, with Khoi learning to make car parts, before he joined WSE as a supported employee in 2003.

WSE provides meaningful supported employment for more than 100 people with disability across metropolitan and regional South Australia each year.

In more recent days, he has joined the graffiti removal team, which Khoi says is one of his favourite positions since starting at WSE. He has particularly loved learning new skills and having a laugh with his workmates as they clean railway stations along Adelaide’s Grange, Gawler and Outer Harbor lines.

He also lists the morning tea breaks at Semaphore beach as one of the perks of the job.

“My first job at WSE was with the sewing team, making things for customers like pillow cases, fitted sheets and quilt covers,” Khoi says.

“I really enjoy going out with the guys to the stations to do graffiti cleaning,” he says.

“I had done sewing before in home economics class in high school.”

“I’ve worked with them for a while and we’ve become friends.

26

UNITINGSA

“Outside of work we go out and eat together and celebrate things like birthdays.”

During the COVID-19 health pandemic, WSE has responded rapidly to ensure work can continue safely for as many supported employees as possible.

For some, including Khoi, work has been temporarily scaled back and altered in line with COVID-19 precautions and Government guidelines.

Khoi has been able to see the bright side.

Being eligible for the JobKeeper payment has allowed him to remain financially secure, while his reduced workload has given him the opportunity to do other things he enjoys, including spending more time with family, cooking and fishing.

On his work days, Khoi has taken on a new role assisting with the cleaning of WSE’s Alberton headquarters, in line with COVID-19 standards.

“I really get to learn something new every day,” he says.

Seventeen years on from joining WSE, Khoi has no plans on leaving.

The routine of work and the camaraderie with his fellow teammates suits him well.

“It’s really good to be able to work with other people with a disability,” he says.

“It’s much better than staying at home.

“I’m only 45 – I’ve got a long way to go.”

ANNUAL REPORT 2019–2020

27

We installed a 100kW solar system at Hawksbury Gardens Aged Care this year as part of our ongoing work to improve the environmental sustainability of our operations. It is expected the carbon dioxide emission reduction from the solar panels will be the equivalent of planting 24,765 trees across the project’s 25-year lifetime.

AGED CARE SERVICES We support people to live a meaningful life through every stage of the ageing journey through the provision of quality care and accommodation.

We provided 29,249 hours of direct support to Ethnic Link Services clients and a further 27,124 hours of service across Home Care and Transitional Care.

THIS YEAR AT UNITINGSA…

135

people were provided a welcoming home in our independent living units

175

people received Home Care to enable them to remain living in their own home and maintain their quality of life

897

people were cared for across our six Residential Aged Care sites

Our bilingual and bicultural workforce at Ethnic Link Services assessed the needs of 320 people from culturally and linguistically diverse backgrounds living in regional areas.

“Without having transitional care, I don’t feel I would have gained back the confidence to go out in the community after my fall at the local shops. I can see a great improvement in my mobility and all aspects of my lifestyle have improved.”

LORNA, WHO RECEIVED 12 WEEKS REHABILITATION THROUGH A TRANSITIONAL CARE PACKAGE

28

UNITINGSA

RAPID PROGRESSION WAS MADE DURING THE YEAR ON THE NEW $50M UNITINGSA WEST LAKES AGED CARE COMPLEX at the former Football Park

site. Premier Steven Marshall joined us to turn the first sod in August 2019 and in June 2020, we held a topping out ceremony to celebrate construction reaching its highest point.

More than 150 staff from across our services came together for our 9th Aged Care Conference in November. The day was packed with thoughtprovoking presentations to help us provide the best possible care to the older people we support.

Dementia Alliance International co-founder Kate Swaffer shared her inspiring journey with early onset dementia, while Ilsa Hampton, CEO of Meaningful Ageing Australia, shared valuable advice about supporting the contemporary spiritual needs of older people.

“Ethnic Link Services’ phone number is number one on my mum’s fridge. That shows just how important it is. Quite often there’s an important appointment.

We call them and they will make sure it is done in the right way.”

JULIA, WHOSE MOTHER RECEIVES LANGUAGE SUPPORT THROUGH ETHNIC LINK SERVICES

2,463

ETHNIC LINK SERVICES CELEBRATED 30 YEARS

people received Aged Care Services

of providing specialist support for older South Australians from refugee and migrant backgrounds with a special reception at Government House in October.

ELS staff, clients and supporters marked the milestone at the reception hosted by the Honourable Hieu Van Le AC, Governor of SA, and Mrs Lan Le.

91

Transitional Care clients were supported to get back on their feet sooner after being discharged from hospital, using our in-home rehabilitation model

COVID-19 RESPONSE

1,165

Given the vulnerability of older people to COVID-19, protecting those we support through our aged care services was critical to our work this year.

COVID-19 outbreak response plans were developed across services to ensure rapid and effective action should an outbreak occur.

Across our six residential aged care sites we adapted service delivery, introduced a raft of precautionary measures including additional training and Personal Protective Equipment, implemented visitor restrictions and continually revised them in line with public health advice.

Window and garden visits were introduced

people from culturally and linguistically diverse backgrounds were supported

by Ethnic Link Services

during the peak of visitor restrictions to ensure residents could continue to see loved ones while adhering to social distancing requirements.

All sites were also equipped with new iPads to support ongoing resident and family connection via video conferencing.

In our Home Care and Ethnic Link Services, our staff continued providing essential support throughout the pandemic utilising screening tools and temperature checks as a precaution.

Some support was scaled back or delivered via technology and our teams also introduced a shopping service to reduce residents’ need to leave their homes.

ANNUAL REPORT 2019–2020

29

Throughout their lives, Bob and Alma have been travellers. It started in 1957 when they boarded a ship bound for Norway and continued for more than 60 years as they travelled Australia and the world, visiting family or looking for their next adventure.

“When we were active we wouldn’t think about it – we would just get in a plane and go,” Bob, now 89, says.

But that all changed in recent years when Bob’s health took a turn.

“It was just too much, so we looked for a place and ended up in Wesley House because it’s local for us and has a good reputation.

“It all happened within a month.”

BOB & ALMA’S STORY It started with a stroke in 2008, which led the pair to downsize from their Largs Bay family home to a smaller property on Delfin Island.

Then, last year, Bob fainted and injured himself – a wake-up call that they needed more support.

“After the black out and with my injuries, I couldn’t look after the house anymore and I couldn’t drive anymore,” Bob says.

“Alma’s memory had started to deteriorate.

30

UNITINGSA

It was November 2019 when Bob and Alma moved into Wesley House Aged Care, in Semaphore Park, which is one of UnitingSA’s six residential aged care homes.

Since the move, they have learned to embrace the on-site technology to keep connected with their three children, five grandchildren and three great-grandchildren, who are spread between Adelaide, Perth and Sydney.

Being able to use iPads to Skype family was especially important in the early stages of COVID-19, when

residential aged care visitor restrictions were in place.

Bob lists off the highlights of their recent Skype calls; seeing their great-grandchildren growing rapidly, watching them achieve milestones such as riding a bike, inspecting their son’s interstate home renovations and getting to see him when he is away working in the mines in the country’s far north-west.

Another highlight was listening in as their granddaughter was married interstate in April, and being able to scroll through photos of the wedding ceremony an hour after it took place.

That alone was remarkable to Bob, who was a professional newspaper photographer during the days when each photo had to be hand developed in a darkroom before revealing its subject.

“I remember once when I was working for the newspaper someone saying, ‘One day you’ll be able to send photos by phone’ and I thought ‘No way’,” Bob recalls.

“It’s pretty amazing how far it has come.”

While the move to residential aged care has been a big adjustment for Bob and Alma, they are settling into their new chapter.

“The best thing is we don’t have to worry about anything,” Bob says.

“Our food is taken care of and the jobs are done for us.

“And I like the people because, as you can probably tell, I love to have a yarn.”

ANNUAL REPORT 2019–2020

31

FINANCIAL STATEMENTS CONSOLIDATED STATEMENT OF FINANCIAL POSITION – AS AT 30 JUNE 2020 2020 $

2019 $

24,608,007 3,704,833 5,638,262 573,102 34,524,204

26,146,533 3,108,710 12,067,356 409,137 41,731,736

126,331,280 134,498,338 1,010,239 497,318 262,337,175 296,861,379

125,064,723 117,801,498 1,462,937 – 244,329,158 286,060,894

5,828,529 859,777 42,620 56,491,800 293,203 8,668,934 72,184,863

5,655,484 – 40,790 54,648,402 – 8,323,542 68,668,218

NON-CURRENT LIABILITIES Borrowings Lease liabilities Provisions TOTAL NON-CURRENT LIABILITIES TOTAL LIABILITIES NET ASSETS

7,725,377 252,054 1,450,865 9,428,296 81,613,159 215,248,220

755,287 – 1,309,437 2,064,724 70,732,942 215,327,952

EQUITY Reserves Retained earnings TOTAL EQUITY

47,150,614 168,097,606 215,248,220

47,150,614 168,177,338 215,327,952

ASSETS CURRENT ASSETS Cash and cash equivalents Accounts receivable and other debtors Financial assets Other current assets TOTAL CURRENT ASSETS NON-CURRENT ASSETS Investment properties Property, plant and equipment Intangibles Right-of-use assets TOTAL NON-CURRENT ASSETS TOTAL ASSETS LIABILITIES CURRENT LIABILITIES Accounts payable and other payables Contract liabilities Borrowings Other financial liabilities – non-interest bearing Lease liabilities Provisions TOTAL CURRENT LIABILITIES

32

UNITINGSA

CONSOLIDATED STATEMENT OF PROFIT OR LOSS AND OTHER COMPREHENSIVE INCOME FOR THE YEAR ENDED 30 JUNE 2020

Revenue Employee benefits expense Program, activities and resident costs Property expenses Finance costs Management, administration and other expenses Profit before depreciation, amortisation and income tax expense Depreciation and amortisation expense Income tax expense Current year surplus (loss) Other comprehensive income / (loss) for the year Total comprehensive income attributable to members of the entity

The summarised financial statements have been derived from the Company’s full financial report for the financial year.

Other information included in the summarised financial statements is consistent with the Company’s full financial report.

The summarised financial statements cannot be expected to provide as detailed an understanding of the financial performance and financial position of the Company as the full financial report.

The summarised financial statements have been prepared

2020 $

2019 $

89,753,605 (64,642,940) (6,529,935) (8,018,771) (330,942) (5,130,957) 5,100,060

94,420,596 (61,201,676) (6,159,777) (8,394,071) (189,889) (5,596,981) 12,878,202

(5,133,875) Nil (33,815) – (33,815)

(4,883,197) Nil 7,995,005 – 7,995,005

on an accruals basis, are based on historical costs and presented in Australian Dollars.

A full description of the accounting policies adopted by the Company may be found in the Company’s full financial report.

ANNUAL REPORT 2019–2020

33

OUR FINANCIALS AT A GLANCE 2019/20 HOW OUR SERVICES CONTRIBUTED TO REVENUE Revenue by Service $ Aged Care UnitingSA Housing Wesley Social Enterprises Community Services Other TOTAL REVENUE

34

UNITINGSA

59,047,408 5,696,520 1,760,714 21,660,876 1,588,086 89,753,605

WHERE OUR REVENUE CAME FROM

HOW WE SPENT OUR REVENUE

Revenue by Source $ Resident fees, client fees and charges Government subsidies, grants and program funding Donations Rent Interest Other income TOTAL REVENUE

Expenses $ Staffing costs

21,940,763 59,069,625 225,054 4,939,084 879,092 2,699,987 89,753,605

64,642,940

Depreciation and amortisation expenses

5,133,875

Activity and program costs Property expenses

8,018,771

Interest and brokerage

330,942

Management, administration and other expenses TOTAL EXPENSES

6,529,935

5,130,957 89,787,420

ANNUAL REPORT 2019–2020

35

REPORT OF THE INDEPENDENT AUDITOR ON THE SUMMARY FINANCIAL STATEMENTS TO THE MEMBERS OF SUMMARY UNITINGSA LTD REPORT OF THE INDEPENDENT AUDITOR ON THE FINANCIAL STATEMENTS TO THE MEMBERS OF UNITINGSA LTD

Opinion Opinion

The summary financial statements, which comprises the summary consolidated statement of financial The summary which comprises the summary consolidated of financial position as position as at financial 30 June statements, 2019, the summary consolidated statement of profit orstatement loss and other comprehensive at 30 Junefor 2020, the summary consolidated statement or loss and other comprehensive income, income, the year then ended, and related notes, of areprofit derived from the audited financial report of for the year then ended, related notes, are(“the derived from the audited financial of UnitingSA Ltd2019. and Controlled UnitingSA Ltd andand Controlled Entities consolidated entity”) for thereport year ended 30 June Entities (“the consolidated entity”) for the year ended 30 June 2020.

In our opinion, the accompanying summary financial statements are consistent, in all material respects, with In our opinion, the accompanying summary financial statements are consistent, in all material respects, with the the audited financial report, on the basis described in Note 1. audited financial report, on the basis described in Note 1.

Summary Financial Statements

Summary Financial Statements The summary financial statements do not contain all the disclosures required by Australian Accounting Standards – The summary financial statements dothe notAustralian contain all the disclosures required by AustralianAct Accounting Reduced Disclosure Requirements and Charities and Not-for-profits Commission 2012. Reading Standards – Reduced andreport the Australian Charities and Not-for-profits Commission the summary financial Disclosure statements,Requirements and the auditor’s thereon, therefore, is not a substitute for reading the Act 2012.

Reading the summary financialreport statements, and the auditor’s report thereon, therefore, is not a audited financial report and the auditor’s thereon.

substitute for reading the audited financial report and the auditor’s report thereon.

The Audited Financial Report and Our Report Thereon The Audited Financial Report andopinion Our Report We expressed an unmodified audit on theThereon audited financial report in our report dated 15 October 2020.

We expressed an unmodified audit on theFinancial audited financial report in our report dated 17 October Board of Directors’ Responsibility foropinion the Summary Statements 2019.

The Board of Directors is responsible for the preparation of the summary financial statements in accordance with Australian AccountingResponsibility Standards – Reduced and the Australian Charities and Not-forBoard of Directors’ for the Disclosure Summary Requirement Financial Statements profits Commission Act 2012.

The Board of Directors is responsible for the preparation of the summary financial statements in accordance Auditor’s Responsibility with Australian Accounting Standards – Reduced Disclosure Requirement and the Australian Charities and Not-for-profits Commission Act 2012.

Our responsibility is to express an opinion on whether the summary financial statements are consistent, in all material respects, with the audited financial report based on our procedures, which were conducted in accordance Auditor’s Responsibility with Auditing Standard ASA 810 Engagements to Report on Summary Financial Statements.

Our responsibility is to express an opinion on whether the summary financial statements are consistent, in all material respects, with the audited financial report based on our procedures, which were conducted in accordance with Auditing Standard ASA 810 Engagements to Report on Summary Financial Statements.

Nexia Edwards Marshall Chartered Accountants

Nexia Edwards Marshall Chartered Accountants Damien Pozza Partner

Damien Pozza Adelaide Partner

South Australia

Adelaide South Australia

15 October 2020

17 October 2019

36

UNITINGSA

THANK YOU A special thank you to our entire UnitingSA community for pulling together in what has been an incredibly challenging year. Thanks to our donors, sponsors, funding bodies, Board of Directors, staff and volunteers, we have continued to be able to support thousands of people across South Australia with housing, aged care and community services. A very special thank you goes to our frontline workers, who have shown such courage and compassion each day throughout the COVID-19 health pandemic.

Together, we can.

70 Dale Street • PO Box 3032, Port Adelaide, SA 5015 P. (08) 8440 2200  E. unitingsa@unitingsa.com.au W. unitingsa.com.au @unitingsa