Group Newsletter Winter Issue

GROUP NEWSLETTER

CONTINUES

TO GROW

Welcome to the winter issue of our Group newsletter!

A lot has happened since the last issue, and we’re thrilled to share with you some of these interesting updates and news stories.

OUR GROUP CONTINUES TO GROW

New Ellerman Vessels - page 5

OTX rebrands to Uniserve Netherlands - page 6

Spotlight Klog - page 8

Seafast wins Supply Chain Excellence Award - page 11

Jake Hill crowned 2024 champion - page 17

Property Update - page 22

Efret awarded Ecovadis silver status - page 26

Atrax updates - page 28

Metro wins Logostics UK Award - page 33

Uniserve wins Air Cargo Award - page 35

Supply Chain Academy and CP Training merge - page 40

Colin Polley Journal - page 43

ELLERMAN CITY LINERS AND CMA CGM LAUNCH

JOINT SERVICE BETWEEN IBERIAN PENINSULA AND NORTHERN EUROPE

Ellerman City Liners and CMA CGM have signed an agreement to launch a new joint service connecting Spain, Portugal, and Northern Europe.

The new service will provide customers with enhanced efficiency, a broader geographical scope, whilst reducing carbon footprint.

The service will be operated with two 1,400 TEU vessels, offering a weekly sailing schedule that will serve the ports of Cadiz, Setubal, Leixoes, Ferrol, Tilbury, Dunkirk, and Rotterdam.

Weekly Schedule:

• Cadiz (Concasa): Monday – Tuesday

• Setubal (Sadoport): Tuesday – Wednesday

• Leixoes (TCL): Thursday – Friday

• Ferrol (Yilport): Saturday – Saturday

• Tilbury (LCT): Monday – Tuesday

• Dunkirk (TDF): Tuesday – Wednesday

• Rotterdam (RST): Wednesday – Friday

• Cadiz (Concasa): Monday – Tuesday

This strategic alliance not only expands Ellerman’s service offerings but also significantly reduces the environmental footprint by optimising route efficiency and vessel usage.

ELLERMAN CITY LINERS WELCOMES LONG-TERM CHARTERED VESSELS TO ITS

FLEET

Ellerman City Liners is excited to announce the addition of their two long-term chartered 1,400 TEU vessels from the renowned German shipping company, Reederei Elbdeich.

The environmentally efficient designs of the two vessels, currently named Elbtower & Elbbridge, will reduce carbon impacts and are currently integrating into Ellerman’s network.

In keeping with Ellerman’s long-standing tradition of vessel names, the company plans to rename both ships during a naming ceremony in Spring.

OTX LOGISTICS REBRANDS AS UNISERVE NETHERLANDS

We are pleased to share that OTX Logistics B.V. has officially undergone a rebrand and is now known as Uniserve Netherlands B.V. following the acquisition of 100% of its shares by Uniserve Holdings Limited.

This name change and rebranding represents a strategic move to strengthen operations and elevate the Group’s market presence in the Netherlands, whilst aligning the business with the group’s long-term strategic vision.

Michael Boateng, Director of Operations at Uniserve Netherlands, commented on the significance of this transformation:

“This strategic development highlights our dedication to strengthening operations and elevating our market standing by drawing on the expertise of the Uniserve Group. We are excited to harness our combined strengths to better serve our customers, reaffirming our dedication to delivering reliable and transformative solutions that help them save money and improve efficiencies throughout their entire supply chain.”

The Netherlands plays a pivotal role in the Group’s operations. Uniserve Netherlands state-of-theart distribution centre near Schiphol Airport offers 17,800 m² of warehousing and is strategically located near Rotterdam’s container terminals. This prime European gateway operation ensures exceptional coverage across Europe.

As part of this transition, the following name changes have been implemented:

• OTX Logistics B.V. is now Uniserve Netherlands B.V.

• OTX Solutions B.V. is now Uniserve Solutions B.V.

• OTX Trade Services B.V. is now Uniserve Trade Services B.V.

We warmly welcome the new Uniserve Netherlands team and look forward to this exciting new chapter for the business.

APPOINTMENT OF

LODEWIJK BOTTELIER AS UNISERVE NETHERLAND’S NEW CHIEF EXECUTIVE OFFICER

Lodewijk started his career in the nineties at Ebrex, a large Dutch forwarder. After a stint at TOP/FPS, he joined SEKO Logistics, spending the last 19 years of his career at SEKO as the Commercial Director, helping SEKO grow into the company it is today. With over 25 years of experience in the logistics industry, Lodewijk has gained a lot of experience in the many different aspects of the logistics industry stretching from freight forwarding to warehousing, fulfilment and complex supply chain solutions.

In his new role as Uniserve Netherlands CEO, Lodewijk will bring his energy, enthusiasm and knowledge to help

Uniserve grow in The Netherlands and the rest of Europe. He will be in charge of aligning the full suite of services and capabilities of the Uniserve Group with the Netherlands team and strengthen the Uniserve brand.

Lodewijk said: “I’m looking forward to working with the people at Uniserve. That’s what attracted me to join the company. I’m excited to start working with our team to build out a company that is founded on the same principles that are near and dear to me: customer satisfaction, operational excellence, innovation and employee engagement.”

WELCOMING TO THE GB GLOBAL GROUP

We spoke with Leonor Machado, People & Communications Manager who shared an interesting insight into KLOG Logistics Solutions.

Please introduce Klog and tell us about the company?

KLOG is a Portuguese company that has operated in the logistics and transport sector for 12 years, in more than 120 countries across 5 continents.

With 200 employees in the national market and an international network of partners and agents, KLOG provides global, integrated and customised solutions, operating across land, sea, air, multimodal (short sea and rail) and contractual logistics.

Since 2022, KLOG has achieved a yearly turnover of more than €100million. The company is focused on an increasingly sustainable future, reinforcing our commitment on intermodal solutions.

Promoting more partnerships with international operators, we aim to offer more possibilities for intermodal transport – by sea and rail – ensuring better transport solutions, improving time, cost and environmental compliance.

Talk us through KLOG’s service offering.

Our services are organised into 4 main segments.

Specialised in integrated and global management, Intermodal Division’s solutions are based on efficient and sustainable operations, combining the different modes of transport. With integrated services, we offer multimodal full load solutions.

The Air & Sea Division is a strategic business area for KLOG. Through the creation of customised solutions that meet the specific needs of each customer, we present proposals that can be implemented in any market.

By efficiently planning direct transport routes to our networks and hubs, we are able to provide daily services across the European continent via our Land & Maghreb Division

Our dedicated Contract Logistics Division provides comprehensive and integrated management of logistics operations, allowing businesses to focus on their core business.

Key stats about KLOG

Number of employees: 200.

Number of offices / warehouses – 3 x offices in Oporto, Lisbon and Lisbon Airport and 2 x warehouses in Oporto and Lisbon.

Size of warehouses: Oporto (8.500m2 warehouse area and 2.000m2 office area), Lisbon (6.500m2 warehouse area and 600m2 office area), Lisbon Airport (35m2 office area).

What are KLOG’s unique selling points?

Our unique selling point lies in our innovative approach to intermodality, which has become a cornerstone of our service offering. As a leader in rail transport across the Iberian Peninsula, we integrate various modes of transportation – road, rail, sea, and air into a single logistics chain. This integration not only optimises transport processes and reduces operational costs but also places a strong emphasis on sustainability, a key pillar of our business strategy. By controlling block trains in Southern and Central Europe, we ensure seamless and efficient long-distance rail connections, further minimising the environmental impact of our operations.

Our commitment to sustainability is evident in our prioritisation of rail transport and other ecofriendly options, significantly reducing our carbon footprint.

We’re continuously investing in cutting-edge technology which enables the precise monitoring and management of logistics flows, ensuring that our services remain efficient, reliable, and environmentally responsible. This dedication to sustainable practices, combined with strategic control of key rail routes, solidifies KLOG’s position as a market leader, offering forward-thinking solutions that meet the demands of a world increasingly focused on green logistics.

Klog’s customers include:

Becoming part of the group will bring multiple benefits to KLOG, such as:

KLOG and the Uniserve Group operate in complementary areas allowing for the creation of synergies and development of new logistics solutions for our customers.

Development of new railway corridors and expansion of new ports by taking advantage of the ports operated by the Uniserve Group and the railway terminals operated by KLOG, we will develop operations in new ports on the Iberian Peninsula, namely in Aveiro (Portugal) and Bilbao (Spain), with the aim of developing a Hinterland railway corridor to and from both cities. In addition, we will ensure connectivity between the Atlantic (Bilbao) and Mediterranean (Tarragona) ports via our railway corridor, developing direct Short Sea shipping solutions, which will complement existing rail services. This is a unique concept in the market, where we will invest in the first and last mile, in Portugal and Spain, in EV trucks.

Expansion into new markets: The Uniserve Group’s expansion strategy in Europe will allow KLOG to reach new markets and create new synergies.

CELEBRATING 20 YEARS OF DEDICATION

AND EXCELLENCE: CONGRATULATIONS TO JENNI MARSHALL AND DAN BUCKLE

We are thrilled to celebrate the remarkable 20-year milestones of two dedicated team members, Jenni Marshall and Dan Buckle, whose contributions have been instrumental to our company’s growth and success.

Starting in administration support, she quickly progressed, leading the admin team and even stepping in as, Director of Airfreight, Leighton Bonnett’s PA a role in which she seamlessly kept everything on track. Recently, Jenni transitioned into an Operational Finance position, where her deep business knowledge is invaluable and continues to fuel her career growth in new and exciting directions. Leighton says, “Her impact over the years has been immense, and I’m confident her journey in finance is only beginning.”

Dan began his career in our import team and gained firsthand experience by working in-house with one of our key accounts. A few years ago, he took on the role of Export Manager, where his flexibility, dedication, and commitment have made a significant impact, especially on our air freight product. Leighton says Dan is “known for his rapport with customers, colleagues, and suppliers

SEAFAST

alike not to mention his competitive ping-pong skills. He is a valued team member and I look forward to seeing his career continue to soar with us.”

Congratulations, Jenni and Dan, and thank you both for 20 incredible years! We’re excited for what lies ahead for you.

SEAFAST HEADS TO TOP INDUSTRY

EVENTS

Seafast Logistics attended two major industry events in October 2024:

• AidEx, Geneva (23-24 October 2024): Will Fensom, Gareth Player, and James Edwards were at AidEx, the premier humanitarian aid and disaster relief conference. Held at Palexpo, Geneva, this event featured high-level sessions, workshops, and case studies aimed at tackling aid challenges.

• SIAL, Paris (19-23 October 2024): Jemma Brown and David Bell attended SIAL Paris, the ultimate global hub for food trade. With 7,000 exhibitors from 127 countries and over 400,000 food products.

HEAVY PAYLOAD PROJECT: FELIXSTOWE

We’re excited to showcase the latest project at Felixstowe! Seafast Logistics is now fully equipped to manage frozen and ambient containers for both import and export, boasting a hefty

maximum payload of 28.5T through the Port of Felixstowe. This initiative highlights Seafast’s dedication to tackle complex and large-scale logistics.

RWANDA TRIP: EXPANDING HORIZONS IN EAST AFRICA

From 9th-18th September 2024, Will Fensom visited Rwanda, joined by Imran Pasta, Director of Transpares Group / L365, our Kenyan partner. The trip focused on strengthening support for Rwanda’s agriculture sector, particularly within the temperature-controlled supply chain. In addition, we connected with local NGOs to explore opportunities in Humanitarian Aid and Relief projects across the region.

CUSTOMER SERVICE AWARD WINNERS AT SUPPLY CHAIN EXCELLENCE AWARDS

Seafast has won the Customer Service Award for Manufacturer or Brand Owner at the prestigious Supply Chain Excellence Awards, thanks to its work with Tyson Foods.

The award was presented at a gala evening on Monday, 28th October, at the London Hilton, Park Lane, where the Seafast team came together to celebrate this fantastic achievement. The recognition builds on last year’s win and truly showcases our consistent excellence in customer service.

The Customer Service Award celebrates setting the bar in delivering top-tier customer experiences across multiple channels. Seafast was honoured in the Manufacturer or Brand Owner category, which spotlights companies that strive to exceed expectations and push the boundaries

of service standards and innovation.

Since early 2022, Seafast has worked hand-inhand with Tyson Foods, managing their frozen food imports with a commitment to quality and efficiency. From assigning dedicated account handlers to creating bespoke logistics solutions, we’ve taken every step to enhance service and deliver substantial cost savings.

William Fensom, Commercial Director, says, “This is an achievement that the whole Seafast Operations team can be proud of, highlighting our focus on delivering bespoke logistical solutions to our clients via continual process improvement.”

Here’s to another fantastic team achievement – congratulations to everyone who made this success possible!

UNISERVE CELEBRATES 40 YEARS OF LOGISTICS EXCELLENCE

In June, Uniserve celebrated its 40th birthday and throughout July hosted four Family Fun Days for group employees to enjoy a day of delicious BBQ food, thirst-quenching drinks (including our ‘Woo Woo We’re 40’ signature cocktail), fun activities and entertainment and (on the whole) glorious summer sunshine.

Our Family Fun Days kicked off on 7th July in Upminster, followed by Manchester on 14th July, Heathrow on 21st July and finished at Felixstowe on 28th July.

We all enjoyed a fabulous time whilst celebrating a great milestone. Relive some of the moments with a selection of our photos.

ONE WORLD

ONE WORLD AT RETAIL JAM 2024

In June we had the pleasure of attending Retail Jam 2024. It was an incredible opportunity to meet so many like-minded retail professionals keen to put sustainability and technology at the heart of their supply chains.

Thanks to everyone who attended our workshop, presented by One World’s Sarah Foster and Beyondly’s Liz Wood, where we explored how technology can help overcome the challenges faced when measuring carbon emissions.

Reflecting on our recent workshop, we are buoyed by the enthusiasm amongst delegates to accurately track their carbon emissions throughout their supply chains. As we all strive for the same goal, it appears we are all facing some common challenges.

Number of Stakeholders

The number of possible stakeholders involved in the supply chain is almost endless and the need for these parties to connect is critical to ensure accurate carbon tracking. These relationships can differ greatly in their level of complexity, maturity, and influence.

Accuracy vs Action

We need to act quickly, and at scale, to make a difference to our planet and address the climate emergency. The need for accuracy does not need to come at the expense of action. To address this dilemma, technology can offer validation tools to increase accuracy and exclude common human errors, meeting the need for trusted and reliable data.

Timeliness

Timeliness is key to ensuring accuracy. Having a technology spanning the entire supply chain all in one place allows previously disparate elements to simultaneously share data and provide a central source of truth.

Technology is vital to uniting all parties in a centralised way. Supply chains are no longer linear and the processes we use to manage them need to reflect this. The One World platform understands the complexity of this ecosystem and the need for collaboration at every stage.

The foundation of accurate tracking is to measure an organisation’s individual carbon impact, across scope 1, 2 and 3 emissions to encompass the value chain, and establish a calculated current position to inform strategic targets and action for all parties.

On the day of the event One World’s Fractional Commercial Director, Sarah Foster, also caught up with The Hive Network’s Dan Mellins-Cohen as part of the Jam TV Cabana Sessions mini-series.

The two sat down to discuss the importance and requirements of tracking carbon emissions in the retail space.

You can watch the full interview on One World GTM’s Youtube channel.

ISO CERTIFICATION

One World are proud to have passed our stage 2 audits for 9001 & 14001 with not even a minor. The auditors were impressed, praising our processes and the way we execute them. This evidences that the business has robust systems in place to ensure that we operate at the highest levels of quality and

environmental outputs within our organisation, and we extend thanks to our employees and all stakeholders for underpinning these systems and making them live.

MATT O’SULLIVAN SUPPLY CHAIN LEADERSHIP DEGREE GRADUATE

Matthew O’Sullivan has been with the Uniserve Group for over 4 years, starting as an apprentice in March 2020 during the pandemic. In August 2024, he successfully completed the Supply Chain Leadership Degree Apprenticeship with The Supply Chain Academy, in partnership with Leeds Trinity University, where he achieved a 2:1.

Reflecting on his apprenticeship, Matthew praised the Supply Chain Academy, noting the excellent experience and support he received throughout the programme. He has since been promoted to Business Technologist, working in one of Uniserve’s businesses, One World.

Looking ahead, Matthew is focused on growing in his current role and further developing supply chain efficiency. He is also considering progressing on to the MBA, which he believes will be a ‘learning reinforcer’, giving him a deeper understanding of what is required to satisfy more senior managerial roles.

Join us in celebrating Matt’s achievement and his ongoing contributions to One World. Well done, Matt!

ONE WORLD’S JOB OPENINGS

We are on the lookout for talented and innovative individuals to become part of our dynamic team of One Worldians. We have several exciting opportunities across the business.

Do you know someone who is looking to join a mission lead company and believes in our vision of sustainable supply chains for the benefit of people, planet and profit?

Scan the QR code to see our full list of current opportunities

FROM LONDON TO PARIS WITH CHRIS CHADWICK AND OUTWARD BOUND

Chris Chadwick, Group Head of SHEQ, completed the epic 275-mile bike ride from London to Paris. This challenge wasn’t just about the miles it was about raising vital funds for Outward Bound, a charity that helps young people unlock their potential through life-changing experiences

Chris, cycled across beautiful countryside and tough terrain, pushing through 10,500 ft climbs to reach the iconic city of Paris. His dedication is truly inspiring, and his efforts are directly supporting Outward Bound’s mission to help young people build essential life skills like resilience, confidence, and leadership, something that closely aligns with our values at Uniserve.

To learn more about Outward Bound and their work, visit: outwardbound.org.uk

Once again, well done Chris! What an achievement, both for yourself and for such a great cause.

UNISERVE WINS CHARITY SHOOT FOR THE THEO PAPHITIS

CHARITABLE TRUST

We’re proud to have taken part in a Charity Clay Shoot to raise money for the Theo Paphitis Charitable Trust.

Iain Liddell, Gary Cobbing, Grant Liddell and Craig Johnson formed a formidable team and won the shoot!

An amazing total of £60,000 was raised on the day, with the fundraising being split between four incredibly worthy charities that play an instrumental role in improving the lives of young people.

On behalf of everyone who donated and took part in the day, we’d like to say a big thank you!

JAKE HILL CROWNED 2024

MB MOTORSPORT BTCC CHAMPION!

After a thrilling final at Brands Hatch on 6th October, Jake was crowned the winner of the 2024 BTCC season after a race win and two second place finishes.

Jake’s victory capped off a remarkable season with 421 points, including eight wins and 16 podium finishes, marking his first BTCC Drivers’ Championship.

Uniserve’s winning partnership with Laser Tools Racing and MB Motorsport witnessed another successful season. Flying the Uniserve flag, Jake and his BMW 330e M Sport embraced the twists, turns and challenges the season has thrown their way.

Throughout the year we welcomed a selection of colleagues and clients to race days at Donington Park, Snetterton, Thruxton, Oulton Park, Silverstone and Brands Hatch – thank you to everyone who played a part in making the season a success!

Gary Cobbing, Uniserve’s Chief Commercial & Operating Officer, said: “It was such a great result and season finale. We’re so proud to have played our part in helping Jake achieve the team’s goals and proud of everyone at Uniserve that have played their part in making this season a phenomenal success.”

Scan the QR code to read the full roundup of the season.

GEORGE BAKER

GARY EDWARDS COMPLETES SAS COURSE AND RAISES MORE THAN £1,300 FOR CHARITY

Gary Edwards has recently completed an SAS Fan Dance challenge - a 14-mile course while carrying a 35lb backpack up, over and back again of PenY-Fan, the highest hill in the Brecon Beacons. Gary wanted to complete the strenuous course for ‘Back on Track’ in memory of his son and brother who passed away while on duty. Gary was also injured while serving in the Royal Signals in Germany.

He completed the course in 5 hrs 7 mins and has raised more than £1,395 to support other injured veterans.

SUFFOLK CHAMBER OF COMMERCE VISIT FOR A SUMMER LUNCH

This summer, George Baker Shipping hosted a summer lunch for our team. The event was a resounding success, with pulled pork baps as the highlight of the menu, followed by the quintessentially British dessert, Eton Mess.

We were also honoured to welcome John Dugmore, Chief Executive of Suffolk Chamber of Commerce, as a special guest. John visited the FMDC and took the time to learn more about our operations and the work we do here at George Baker Shipping. Following his tour, John joined us for the summer lunch, where we had the pleasure of discussing industry insights and future opportunities in a relaxed setting.

As always, these events are a reminder of the strength and spirit within our team. We look forward to more opportunities to come together, celebrate our successes, and continue building on the strong relationships that make George Baker Shipping such a special place to work.

VISIT TO SIZEWELL B POWER STATION GAINING INSIGHT INTO SIZEWELL C PROJECT

George Baker Shipping recently organised a tour of the Sizewell B Power Station, providing us with an insightful look into one of the UK’s key nuclear power facilities. The visit offered a chance to explore the operations at Sizewell B and to learn more about the forthcoming Sizewell C project.

The day began with a detailed presentation on the nuclear power industry, covering the advanced technology and strict safety protocols that are fundamental to the operation of Sizewell B. The presentation highlighted the complex processes involved in generating nuclear energy and its important role in the UK’s energy supply. It was an informative overview of an industry that demands precision and expertise.

Following the presentation, we toured the Sizewell B facility, where we saw first-hand the scale and complexity of the power station. From the turbine hall to the control room, each part of the facility illustrated the high standards of engineering and operations that ensure the plant runs smoothly and safely.

The visit provided a valuable learning experience, increasing our understanding of the current and future landscape of nuclear energy in the UK.

TARA AND TEAM ARE APPRENTICESHIP AWARD WINNERS!

Tara Blundell recently won an award for completing Supply Chain Academy Level 3 Practitioner Cohort 6 Team Challenge!

Tara and her team were awarded for winning a number of challenges throughout the course. The cohort is approaching the completion of their assessment and apprenticeships. Wishing the best of luck to everyone completing the final stages of apprehenticeship.

SPOTLIGHT: IOANA SINEA

PLEASE TELL US ABOUT YOUR ROLE AND WHAT YOU ENJOY MOST ABOUT WORKING AT UNISERVE.

As the Senior Operations Manager at Uniserve, I am responsible for overseeing the daily operations of London High Bay (LHB), ensuring our processes are efficient, costeffective, and aligned with the company’s strategic objectives. I collaborate closely with various teams to streamline workflows, boost productivity, and enhance the overall customer experience.

One of the key reasons I joined Uniserve was the opportunity to be part of the newly established Luxury Brands department. I particularly enjoy being involved in the onboarding process for new customers, helping to build strong foundations for longterm success.

What I appreciate most about working at Uniserve is the collaborative atmosphere. The culture here fosters open communication and innovation, enabling me to work with diverse teams to

solve complex challenges. It’s incredibly fulfilling to see how our collective efforts contribute to the company’s success and customer satisfaction.

CONGRATULATIONS

ON YOUR

MASTER’S DEGREE!

TELL AS ABOUT THIS AND WHAT INSPIRED YOU TO START YOUR STUDIES.

Thank you so much! Earning my Master’s Degree in International Business Management has been a pivotal achievement in both my personal and professional growth. I pursued this degree out of a strong desire to deepen my understanding of business operations and enhance my ability to lead and manage more effectively.

I hold two Bachelor’s Degrees one in Applied Modern Languages and the other in Business. However, I felt that in order to truly excel in the industry, I needed a more comprehensive and structured education, which led me to enrol in the Master’s programme.

My passion for the different aspects of business whether it’s strategy, operations, finance, or leadership made this programme the perfect opportunity to acquire in-depth knowledge and practical skills that are essential in today’s business environment.

What truly inspired me to pursue Business Management was the ambition to make a meaningful impact in my career. I wanted to not only contribute to the success of the organisations I work with but also drive innovation and improve business practices.

The programme’s combination of theoretical insights and real-world applications helped me bridge the gap between academic learning and the practical challenges faced in the business world.

WHAT ADVICE WOULD YOU GIVE TO PROFESSIONALS IN LOGISTICS WHO ARE CONSIDERING FURTHERING THEIR EDUCATION IN INTERNATIONAL BUSINESS?

For logistics professionals considering furthering their education in business, I would recommend:

• Embrace Learning from Mistakes: Don’t be afraid to learn from errors along the way. There’s no onesize-fits-all solution for customers and projects, but always keep “customer expectations” at the heart of any initiative.

• Identify Your Goals: Clearly define what you want to achieve with further education. Are you aiming to move into a strategic role, gain a deeper understanding of global market dynamics, or improve your leadership skills? Having clear goals will guide you in choosing the right programme and focusing your studies.

• Choose the Right Programme: Look for programmes that offer a strong international business curriculum with an emphasis on global supply chain management, trade regulations, and cross-cultural business practices. Ensure the

programme balances theory with practical applications and provides networking opportunities with industry professionals.

• Stay Updated on Industry Trends: The logistics and international business sectors are constantly evolving. Stay informed about emerging trends, technologies, and challenges. This will allow you to apply new knowledge effectively and maintain a competitive edge in your career.

• Network with Peers and Experts: Connect with fellow students, alumni, and industry professionals. Networking offers valuable insights, potential collaborations, and a broader perspective on how international business principles apply to logistics.

• Apply Your Learning: Take advantage of opportunities to apply what you’re

learning through projects, internships, or in your current job. Practical application reinforces your understanding and demonstrates your value to employers.

• Be Patient and Persistent: Pursuing further education is a significant investment of time and resources. Stay dedicated and be patient with the process. The skills and knowledge you gain will enhance your career prospects and support your long-term professional growth.

WHAT ARE YOUR INTEREST/ HOBBIES OUTSIDE OF WORK?

Outside of work, I really enjoy reading. It’s a great way for me to unwind and explore different perspectives. I also love taking walks, especially in nature. It helps clear my mind, provides a sense of calm, and is a nice way

to stay active while enjoying the outdoors.

The combination of reading and walking gives me a perfect balance between mental stimulation and physical relaxation.

TELL US AN INTERESTING FACT ABOUT YOURSELF OR SOMETHING YOUR COLLEAGUES MIGHT NOT KNOW ABOUT YOU.

I love going to music festivals and raves. There’s something about the energy, the music, and the sense of community that I find really exhilarating. Whether it’s discovering new artists, dancing for hours, or just soaking in the atmosphere, it’s a great way for me to unwind and have fun. It’s a bit of a contrast to my day-to-day routine, but I love the freedom and excitement that comes with those experiences!

CJ WEBB WINS SILVER AND BRONZE MEDALS AT BRITISH ROWING CHAMPIONSHIPS

CJ Webb, who works in Uniserve’s Stock and Systems team, competed in the British Indoor Rowing Championships and won a silver medal in the 4 minute race and bronze medal in the 1 minute race. The event was held in the NEC Birmingham as part of FitFest and had competitors of all ages and abilities from around the country.

CJ started rowing early in 2024 as a way to get fit and to support his rehabilitation from the nerve damage he suffers from in his legs and arms. He has really committed to training

throughout the year both on and off the water becoming a valued member of his club. This was CJ’s first ever race so a really massive achievement to come home with two medals at British Championships.

PROPERTY UPDATE

PROJECT DAKOTA - PLANNING APPLICATION SUBMITTED AT AVIATION BUSINESS PARK, SPEKE, LIVERPOOL

STRATEGIC LAND

Looking further in to the future, the property team has been working with land owners to establish control over more than 450 acres of strategic land across the UK. The parcels of

Since acquiring the 50-acre land and buildings in Speke, Liverpool, the property team have been consulting with Liverpool City Council and the local community to work up a design for a planning application to demolish the redundant structures and develop a new, market leading logistics facility of 950,000 sq ft. Plans have now been submitted to LCC and a decision is expected in Q1 2025 with a potential launch date for the new facility, following

land ranging from 40 acres to 172 acres, require promotion through the planning process. If planning consent is successfully gained, then the benefit to the Group will be a long term

demolition and construction, of Q4 2026.

The proposal is designed to optimise staff safety and welfare in operation, whilst offering the business a highly efficient building both from an environmental and operational perspective.

Key environmental features will include rainwater harvesting, solar PV, the planting of over 200 mature trees, and the use of low carbon construction techniques and materials.

pipeline of construction ready sites to support customers in their business growth.

DOVER – NEW WAREHOUSE ACQUISITION

In August, the property team completed the off market purchase of a modern 84,000 sq ft warehouse in Dover. The acquisition in a strategic, port centric location for the Group will support future business growth. The building is currently let to the Department for Environment, Food and Rural Affairs, thereby generating a return on the investment made in the meantime. Defra occupy

the site to carry out post-Brexit SPS checks on goods of animal and plant origin arriving at the Port of Dover.

TPRG PARTNER EXHIBITION 2024

We were pleased to be invited to take part in this year’s Theo Paphitis Retail Group (TPRG) Partner Exhibition in Birmingham. The event was a good opportunity to connect with TPRG’s vast network of suppliers, vendors, and head office team. Representing Uniserve were Craig Johnson, Charlotte Mayers, Shaun Adlem, and Dave Gladen. The highlight of the day? Welcoming Theo Paphitis himself to our stand!

UNISERVE EXHIBIT AEROSPACE EXPERTISE AT LEADING INDUSTRY EVENTS

Our Aerospace division recently attended two of the aerospace industry’s leading events: the Farnborough International Airshow and MRO Europe.

The events were a resounding success, with our team engaging in valuable discussions, building strong industry connections, and demonstrating how Uniserve’s global supply chain solutions can elevate efficiency and reliability across aerospace logistics.

WINEFLOW CELEBRATES 30 YEARS

2024 marked Wineflow’s 30th anniversary.

Director, Martin Treleaven, said: “Since 1994, we have prided ourselves on personal service for the wine trade. In the last 30 years, we have grown significantly through word of mouth and recommendations from our clients to bring us to where we are today. When I took the reins, we started to actively expand with our strong reputation preceding us, so even as we expand, our values on providing a personal specialised service are still at the forefront of what we do.”

Happy Birthday, Wineflow!

WINEFLOW BECOMES CARBON NEGATIVE

Wineflow became a Carbon Negative company by offsetting more CO2 than they generated. They have also joined the Road to Net Zero by 2025 as they continue to actively look into ways of reducing their CO2 output for the year.

Well done to the Wineflow team!

‘GLOBAL TRACK’ IS LAUNCHED

A new track and trace system for Wineflow’s customers has recently been rebranded. Version one of ‘Global Track’ was released in July and was engineered for Wineflow exclusively by their internal IT department.

The new system provides a seamless and secure tracking experience for the end user, plus with enhanced security features, all users are authenticated, giving customers peace of mind.

In addition to instant KPI reporting and personalisation features, ‘Global Track’ offers a carbon calculator per order.

GARY GORDAN RAISES FUNDS FOR THE WINE TRADE SPORTS CLUB

Gary Gordan is taking part in upcoming tennis events for the Wine Trade Sports Club. All funds raised by the club are donated to the Foundation, who in turn make significant annual donations to The Drinks Trust (formerly The Benevolent).

Gary said: “It was another great evening of wine & entertainment (and a little bit of tennis) with The Wine Trade Sports Club vs The Wigmore LTC. A lovely fixture and looking forward to the next event. All funds raised were donated to the Foundation, who in turn make significant annual donations to The Drinks Trust (formerly The Benevolent).”

Well done on the recent tennis competition and best of luck in the next event, Gary!

NEW WDA- LICENSED COLD ROOM FACILITY NORTHAMPTON

We are pleased to share the news that Uniserve has recently completed the implementation of a WDAlicensed cold room facility at our Northampton DC. This exciting addition marks a significant step forward in enhancing our capabilities for handling pharmaceutical and medical products.

• Ensures your medicines and pharmaceutical products will be stored safely and securely at their optimal temperature

• The 31m³ modular facility has chilled storage between 2-8°C

• A remote monitoring system which is operated by trained personnel

• Dual system redundancy

• Fully HPT accessible

• Inbound and outbound logistics

• Packaging

• Storage and handling

• Quality inspections

For more information about the Cold Room and our Healthcare services, please contact Nigel Bason - Head of Healthcare & Life Science: Nigel Bason nb4@ugroup.co.uk

“GREEN”

RATING RECOGNITION BY AGC FOR TRANSPORT EXCELLENCE

Efret has been awarded the prestigious “Green” level performance rating by AGC, a global leader in flat, automotive, and display glass, along with chemicals, ceramics, and high-tech materials. AGC operates across 30+ countries with a workforce of over 50,000, driving innovation and excellence.

As part of its annual evaluation, AGC reviews supplier performance across several key criteria including safety, environmental responsibility, quality, cost-effectiveness, delivery, innovation, and management practices. Efret has consistently met the highest standards, earning the toptier “Green” level, a testament to the strong partnership between the two companies.

AWARDED ‘CLASS A’ PERFORMANCE STATUS BY BRIDGESTONE

Efret has once again earned the coveted ‘Class A’ performance status from Bridgestone for its outstanding European transport services. As one of the world’s leading tire manufacturers, Bridgestone relies on top-tier partners to maintain their global supply chain, spanning 130 manufacturing and R&D facilities in over 150 countries.

Bridgestone evaluates its transport partners on strict criteria like equipment quality, truck availability, and delivery times. Efret exceeded 98% of these benchmarks for two consecutive quarters (Q4/23 + Q1/24), reinforcing its role as a trusted carrier.

COMMITED TO SUSTAINABLE TRANSPORT IN EUROPE

Efret has been awarded the prestigious EcoVadis Silver rating, placing it in the top 15% of companies evaluated for sustainable business practices. This recognition highlights the dedication to reducing carbon emissions, minimising waste, and promoting ethical, sustainable supply chains.

EcoVadis is a global leader in assessing companies’ sustainability performance, covering environmental management, labour rights, ethics, and responsible procurement. The Silver rating reflects Efret’s commitment to high environmental, social, and corporate governance (ESG) standards.

Through ongoing partnership with EcoVadis,

Efret continues to advance sustainable transport, benefiting customers, clients and the planet.

COLLABORATION SUCCESS

- A TOAST TO STRONG PARTNERSHIPS!

Recently, Head of E-Commerce, Gergő Zágony, received a thoughtful surprise a bottle of champagne and a heartfelt thank you note from a long-time client.

The collaboration includes transporting artwork for a gifted Lithuanian artist, moving pieces from Riga to Megeve in partnership with a prestigious gallery. With just two vans, the art arrived safely and on time, meeting the gallery’s high expectations.

It’s these moments that highlight a commitment to client satisfaction. The gallery has relied on this partnership for years, benefiting from the flexibility and reliability that ensure every unique challenge is met with success.

EXPANDING THE MEGA TRAILER FLEET

As demand for high-quality transport services surges, Efret is expanding its mega trailer fleet to better support manufacturers across Europe. New mega trailers will be added to the existing fleet, catering to key sectors like retail, automotive, and packaging.

The new trailers, built by renowned German manufacturer Krone, are fully compliant with XL code standards, making them ideal for intermodal transport, including the Viia rail network connecting Calais and Perpignan. This offers a sustainable alternative for long-distance freight between the UK and Spain.

Key features of the new trailers include:

• Hydraulic lifting roof providing an extra 600 mm of height

• 33 euro-pallet capacity with a 24-tonne payload

• 64 aluminium side boards for enhanced load stability

• Sliding roof for over-height cargo

• Double skin construction for added security, strength, and flexibility

This fleet expansion strengthens Efret’s commitment to providing efficient, versatile, and sustainable logistics solutions across Europe.

ATRAX

CAPE TOWN BOND STORE IS THRIVING

Our Cape Town Bond Store is officially up and running geared to be a try-scoring solution for wine, liquor, in-transit cargo, and ship spares customers! Whether it’s long-term bonded storage or managing cash flow (because we know that’s as tricky as a lineout in the last five minutes), we’ve got you covered. Think of us as the Springboks of logistics tackling your storage and customs needs with top-notch service.

AFRICA CONTROL CENTRE: YOUR LOGISTICS HUB ACROSS THE CONTINENT

If you haven’t heard, our Africa Control Centre is making waves! It’s your one-stop hub for all things logistics across Africa. Whether it’s by road, sea, or

air, we handle it all. Plus, we specialise in project cargo, meaning no shipment is too big or too complex for us.

CROSS-BORDER ROAD

FREIGHT FROM SOUTH TO SUB-SAHARAN AFRICA

We’re on the move literally! Our cross-border road freight services are expanding, connecting South Africa to more destinations across Sub-Saharan Africa. Whether it’s time-sensitive deliveries or heavy-duty cargo, we’ve got the expertise to get it there, safe and sound.

SPOTLIGHT ON THE FTC SOLAR PROJECT IN DE AAR

We’re proud to be part of the FTC Solar project in De Aar, which is making strides in South Africa’s renewable energy space. Atrax is handling all logistics for this exciting initiative, ensuring materials and equipment arrive on time to power up this important project. We’re thrilled to be playing a role in driving sustainable energy forward.

NEW ECOMMERCE CONFERENCE IN HONG KONG: A BIG SUCCESS!

We attended the NEX E-commerce conference in Hong Kong, and it was a hit! We had the chance to connect with some of the brightest minds in the e-commerce world, pick up on the latest

trends, and share how Atrax can help online businesses scale. Lots of inspiration and ideas watch this space!

HANDLING ALL KINDS OF CARGO BIG, SMALL, AND EVERYTHING IN BETWEEN.

From out-of-gauge flat rack containers to delicate caviar shipments (yes, really!) and even full aircraft clearances, Atrax is proud to handle an incredibly diverse range of cargo. No matter how unique or challenging, we’ve got the experience and the team to make it happen, every time.

TEAM UNISERVE JOIN RACE4BUSINESS

Colleagues from our Essex offices joined up to form Team Uniserve and run the Race4Business. We’re proud of the group who ran the 5k for Havens Hospices. Alongside hundreds of runners across Essex, we raised more than £17,000 for a worthwhile cause.

Well done to our runners and for everyone’s support!

UNISERVE AND SEAFAST FMDC COLLEAGUES COMPLETE WHOLE HOG MUD RACE

Colleagues from our Felixstowe Mega Distribution Centre recently competed in the Whole Hog Mud Race to raise money for St Elizabeth Hospice.

The 19-strong group climbed, jumped, swam and crawled through the 5-mile run with 30 obstacles to raise more than £250 for charity.

Huge congratulations to the Uniserve team!

UNISERVE’S LEARNING & DEVELOPMENT TEAM ARE SUPPORTING STAFF

Working in partnership with Thurrock Adult Community College, who kindly carried out assessments for our staff in Tilbury for free, colleagues have now been enrolled onto the ESOL training course.

We’re proud to be supporting staff who have English as their second language to upskill their

levels at a local college, reducing any language barriers there may be at work, helping ensure they feel supported and a part of the Uniserve team.

The classes will improve their reading, writing, speaking, listening, grammar, vocabulary and pronunciation, and most of all their confidence not only in work but in their personal lives too!

GROUP HOSTS MINISTER FOR AVIATION, MARITIME, AND SECURITY

Iain Liddell and Craig Neame recently hosted Mike Kane, Minister for Aviation, Maritime, and Security, at Upminster Court. Joining the Minister were Kitty Statham (Private Secretary), David Goss (Head of Maritime Passengers and Economic Recovery, Shipping Team), Nikhil Gidwani (Maritime Passengers Policy Advisor), and Laura Barriball (Ministerial Events and Visits Office).

The visit provided an excellent platform for discussions on revitalising British shipping manufacturing and exploring strategies for the overall development of the shipping industry.

The Minister and his team also engaged with Level 3 cohort of Supply Chain Academy apprentices during their visit. This interactive session included a lively Q&A, offering students the opportunity

to learn directly from industry leaders and policymakers, and further underscoring Group’s commitment to fostering the next generation of talent.

DO YOU HAVE A CHARITY CLOSE TO YOUR HEART?

Submit your form to charity.committee@ugroup.co.uk and enter for a chance to have your cause voted for funding!

Raising money for a cause that matters to you?

Scan the QR code to access the Charity Donation Request Form.

* Employees without access to email should ask a colleague to submit on their behalf.

WHAT IS THIS GROUP CHARITY COMMITTEE?

The Group Charity Committee gives employees the chance to request donations and sponsorships for charities outside the Group’s usual support. A team of employee representatives review each request and vote on which charities will receive donations.

HERE ARE SOME OF THE CHARITIES THAT THE GROUP CHARITY COMMITTEE HAS VOTED TO SUPPORT.

METRO

METRO’S BOLD MOVE TO STRENGTHEN GLOBAL TIES

Metro’s leadership team completed a dynamic, multi-city tour of India, doubling down on key partnerships and forging exciting new paths for growth. With visits to Mumbai and Bangalore, the focus was clear: strengthen relationships with trusted suppliers and engage directly with future customers in one of the world’s most vital markets.

Throughout the trip, Metro reinforced supply chain reliability and explored long-term strategies to power growth in key industries such as automotive, industrial, retail, and FMCG. Productive meetings with partners like Jeena, Speedmark, 20Cube, and Hapag-Lloyd have set the stage for future collaborations that will elevate Metro’s services and offerings.

With strong leads and solid relationships established, Metro is well-positioned to capitalise on the immense growth opportunities ahead. Stay tuned as Metro continue to drive their global footprint forward!

CUSTOMER SURVEY INSIGHTS

Feedback plays a crucial role in shaping services and addressing evolving needs. Here’s a snapshot of the latest survey results:

• Last year, 16% of respondents expected a drop in freight volumes. This year, every respondent anticipates either an increase or stability in volumes.

• Full Container Loads (FCL) are favoured by 72%, with road transport at 52%. Air freight and LCL also hold importance, selected by 24% and 20%, respectively.

• Technological solutions are in high demand, with 40% showing interest in the MVT supply chain platform and 28% in CuDoS for automated customs brokerage.

• In 2023, 83% rated services above competitors. In 2024, 100% rated services as ‘excellent’ (71%) or ‘good’ (29%). The goal is to elevate the ‘excellent’ rating to 100%.

• 68% rated problem resolution as ‘excellent’ and 28% as ‘good’.

• Track and Trace (64%) and CuDoS (14%) are the most popular MVT apps, with ECO, PO Management, and Delivery Control Management tied for third place.

EXPANSION CONTINUES FOR METRO’S ROAD FREIGHT DIVISION

Just months ago, European Road Director, Richard Gibbs, shared an ambitious vision: “Metro has significantly expanded our European road freight platform in 2023, growing our commercial and operational teams, and we’re forecasting a further 100% increase in shipment numbers for 2024.”

And true to his word, the expansion is well underway. Metro’s coverage in France now spans 80 locations, with daily groupage services to and from Paris, Lyon, and nearby regions. Germany is next on the list, with similar plans set to roll out in other key areas.

The team have also outgrown the Desford hub and moved to a larger facility in Earl Shilton, East Midlands. With new members joining, including

a Business Development Manager leading our expansion in the North East UK. Metro are gearing up for more success.

METRO OPENS NEW OFFICE IN EARL SHILTON

The new office will significantly expand operational capacity, serving as a hub for managing road freight operations, reflecting Metro’s continued commitment to driving excellence in logistics and supply chain management.

METRO WINS AIR BUSINESS OF THE YEAR AT LOGISTICS UK AWARDS

Metro celebrated a landmark achievement, taking home the coveted Air Cargo Business of the Year award at the prestigious Logistics UK Awards. The company also earned a commendation in the highly competitive International Logistics Business of the Year category.

A total of 17 awards were presented, recognising excellence in road, rail, sea, and air logistics, as well as achievements in innovation, sustainability, and business operations.

Congratulations to the Metro team

METRO’S THIRD ANNUAL GOLF DAY - A SWINGING SUCCESS

Metro’s annual customer golf tournament teed off at the iconic Belfry, with sunny skies, mild winds, and a comfortable 20°C. The world-famous venue, known for hosting the Ryder Cup and the British Masters in 2024, once again set the stage for a day of competition and camaraderie.

The day kicked off with breakfast and some warm-up swings on the driving range, where Metro customers, partners, and colleagues mingled and set the tone for the friendly rivalry ahead. The action then moved to the Derby course, a 6,099-yard, par-70 challenge designed by Peter Alliss. Players navigated its strategic bunkers, water hazards, and tricky risk and reward holes, demanding skill and precision from the get-go.

After a spirited round of golf, the ultimate victor was Ben Dewar, who claimed the coveted Metro Jug as the 2024 champion. Congratulations also to Tom Fernihough’s team for taking home the best combined score! With overwhelmingly positive feedback from participants, the tradition is set to return in 2025. Mark your calendars - it’s an event you won’t want to miss!

For more information on how to join, please email Tom Fernihough.

UNISERVE WINS AIR CARGO FREIGHT AWARD

We’re thrilled to share that Uniserve won the Air Cargo Freight category at the prestigious British International Freight Association - Freight Service Awards 2024!

Uniserve’s winning project highlighted our rapid response to a major supply chain disruption in Bangladesh. Leveraging our global network, we executed a complex, multi-modal logistics solution, scaling operations on short notice to ensure the delivery of over 1,000 tons of urgent freight from multiple origins. This ensured the recovery of our customer’s peak season inventory and exemplified the agility, innovation, and dedication that distinguish Uniserve’s commitment to delivery excellence to our customers.

UniAir’s Director of Airfreight, Leighton Bonnett, says:

“This award is really in recognition of our air freight team - from origin, transport, and warehousing up to senior management - who pulled together to deliver a solution for our customer during one the many geopolitical challenges our industry faced last year. The team worked hard, innovated, and learnt as we worked through the solution, and I am very proud of what we all achieved together.”

The celebration of Uniserve’s achievement at the BIFA Freight Service Awards 2024 was further enriched by the recognition of Metro and Seafast, who were also named as shortlisted finalists in the supply chain management, specialist services, extra mile and air cargo categories.

UNISERVE GROUP TURNS PINK FOR BREAST CANCER AWARENESS MONTH

In October, Uniserve, George Baker, Seafast and OneWorld proudly wore pink in support of Breast Cancer Awareness Month.

The team’s participation helped raise awareness and bring attention to the importance of early detection and treatment. Breast Cancer Awareness

Month reminds us all of the strength of those impacted and highlights the vital need for ongoing research and support. We’re proud of our team for showing up!

To donate, please scan the QR code.

BEYONDLY CIWM APPOINTS BEYONDLY’S CHARLOTTE DAVIES AS THEIR FIRST EARLY CAREERS PRESIDENT

Beyondly are delighted to announce that Charlotte Davies, Senior Consultant in Resource Efficiency and Circularity, has been appointed by Charted Institution of Wastes Management (CIWM) as their first Early Careers President. CIWM is a professional membership body, representing individuals and organisations within the resource and waste management sector, both in the UK and overseas.

Joining Beyondly as an Environmental Data Analyst in 2021, Charlotte’s passion and hard work has seen her progress to her current role at Beyondly as a Senior Consultant in Resource Efficiency and Circularity.

The news of her appointment as CIWM’s Early Careers President further highlights commitment to the sector, supporting others in their own development within waste management and resource efficiency. As Early Careers President, the role will see Charlotte lead CIWM’s Early Careers Team, who will promote CIWM and the benefits obtaining professional membership has on developing the skills and knowledge required within the industry.

Charlotte will help to represent individuals in various stages of their careers, through attending meetings, speaking at CIWM events, and providing input into outreach programmes and the delivery of projects. The experience, expertise and insight Charlotte has developed through her career at Beyondly, accreditation as a Chartered Waste Manager with CIWM, and being an Associate of IEMA, will prove invaluable in ensuring the success of the Early Careers President role, as well as the positive impact this will have on the sector and the professional journey of individuals.

We are proud of Charlotte’s amazing achievement and are excited to see the impact Charlotte will make, raising awareness and inspiring others to grow and drive change within a sector she is so passionate about.

Discover more about CIWM on their website ciwm.co.uk

“ Expressing her excitement and how she looks to approach her position as Early Careers President, Charlotte commented:

I will actively engage with individuals at various stages of their careers, including those at university, to inspire and support professional development in the waste and resources sector. I aim to enhance current outreach programmes, workshops and webinars to provide valuable insights into industry trends and career opportunities in the circular economy.

By utilising technologies and social platforms such as TikTok, I hope to extend CIWM’s reach to new age groups, raising awareness of the importance of resource efficiency and waste management in addressing the climate crisis.

JAMES KEMBALL

OUR CONTAINER YARD PROVIDES THE BACKDROP FOR FOOTASYLUM’S SS24 AD

We’re proud to have contributed to trainer and apparel retailer, Footasylum’s SS24 advert, with our Felixstowe container storage yard serving as the backdrop for their recent photoshoot. To help bring their industrial-contemporary vision to life, we rearranged several containers, providing the perfect setting for their new Tri-Set campaign, which is now on sale. It’s exciting to see our facilities play a role in such a striking campaign, and we’re thrilled to have been part of the process.

JAMES KEMBALL LAUNCHES LANDSIDE

SOLUTIONS FOR THE RENEWABLE ENERGY SECTOR

We’re thrilled to introduce a new service at James Kemball, expanding our comprehensive landside solutions. Building on our expertise in handling complex logistics, we now offer a specialised service for the inspection and secure repacking of solar panels. This addition allows us to better serve our customers, ensuring that their solar panels

are thoroughly checked and safely prepared for onward delivery. With this new capability, we’re ready to support the growing demands of the renewable energy sector, providing a seamless, end-to-end solution that complements our existing services.

WE ATTENDED INTERSOLAR AND SOLAR

& STORAGE LIVE

James Kemball embarked on a productive trip to Munich, attending Intersolar Europe – a leading event in the solar industry. It was a long day, but an incredibly successful one, filled with insightful discussions about our landside operations and our continued commitment to delivering customerfirst, cost-effective storage solutions in the solar sector. Prior to Munich, we also visited the Solar & Storage Live event in London. The Munich event provided an excellent opportunity to connect with our customers and meet potential new ones.

DANIEL MIRABITUR - UK & IRELAND SALES DIRECTOR, UNISERVE

2024 - A YEAR OF CHANGE FOR THE UNISERVE SALES TEAM.

For those of you who don’t know me, I’m Dan Mirabitur. I’ve been in the industry for nearly 30 years, with around 20 of those in sales. When I’m not in Tilbury, Upminster, or traveling the country, home is Manchester, where I’m the father of four young kids, married to my incredibly patient wife, Anna, and a suffering Man Utd fan. But that’s enough about me.

Team Changes

As you’ll no doubt have noticed, we’ve made some changes within the team some more significant than others throughout the course of this year. We now have a settled and experienced team of CRMs, CDMs, and Senior BDMs. One of the areas I’ve been most satisfied with since joining Uniserve is the structure within the sales team. This has meant I haven’t had to make many adjustments, which has been great. Turns out Uniserve knows a thing or two about business development! Joking aside, it’s been refreshing to see a business so well-structured not just in sales, but across all our products and business units.

Yes, we’ve made changes this year, but the vast majority have been positive and welcomed. We’ve brought in new members like Dexter McQueen (KABD),

Stuart Barnett (BDM), and Louise McManus (BDM), as well as promoting from within, with Martin Heneghan moving from a BDM role into a Strategic Sales role. We’ve also welcomed Dean Richards back into the sales structure. Dean, who has been with Uniserve for 18 years, is now our new National Client Development Manager.

While we’ve done a lot already in terms of building the sales team, we’re not done yet and are always actively on the lookout for the next Iain Liddell or Gary Cobbing - two of our most accomplished sales reps over the years! I’m a firm believer in the value of promoting from within, so if joining the sales team in some capacity sounds like the next step in your Uniserve career, don’t hesitate to reach out to either myself or Dean.

Supply Chain Challenges

In addition to changes in the team, we’ve been navigating an extremely demanding supply chain environment. Challenges have included the continued war in Ukraine, the Suez Canal situation, Middle Eastern tensions, strikes in the US, and congestion issues at ports such as those in Bangladesh.

All that said, you know what they say: in adversity lies

opportunity. As a business and sales team, we’ve worked hard to transform these challenges into new opportunities and business ventures. This is only possible because the Uniserve group works cohesively. From a sales perspective, I believe we’re in a great position, with positive partnerships bolstered by all our Uni products - Ocean, Europe, Air, and UK as well as greater collaboration across group businesses like Beyondly, Ellerman City Lines, BKR Consultancy, OTX, and Metro, to name just a few. We truly are part of a wonderfully diverse business, and I’m delighted to now be part of it.

I’d like to thank everyone for helping me and the newer members of the team settle into Uniserve this year, and most importantly, for supporting the entire sales team in our quest to develop new business. We cannot do what we do in sales without the support of everyone in the business.

2024 has been a good year, I have a feeling 2025 will be even better!

GLOBAL COLLABORATION FOR THE SALES TEAM

Our sales team gathered at Ellerman HQ on Lloyds Avenue, London, to learn all things Uniserve and GB Global. With the UK team in full attendance, we were excited to welcome colleagues from Ireland and The Netherlands, making it a truly global sales event.

The morning began with a company overview led by Gary Cobbing, Chief Commercial & Operating Officer followed by an interactive whiteboard session focused on one key question: “What can you sell at Uniserve?” The team exceeded expectations, identifying areas

of value, such as, our core road, air and ocean freight, broader offerings like the Supply Chain Academy, customs consultancy, property development, UK distribution, and more.

In the afternoon attendees broke out into 3 workshops, all interlinked and aligned.

The LeadGen workshop led by UniEurope and Lauren Liddell, focused on the lead generation programme that the UniEurope team has been running to create new business opportunities and help win more clients. The workshop provided valuable insights into the comprehensive qualification process involved in generating leads, aimed at enhancing our conversion rates.

2. Telesales 101

The telesales workshop, led by Dan Mirabitur, UK & Ireland Sales Director was focused on helping our team improve their techniques for conducting both cold and warm calls to prospective clients. The session aligned well with our LeadGen workshop, reinforcing the “good in, good out” philosophy.

As Lauren Liddell, General Manager, shared: “The workshop centered around our UniEurope services and the work our Market Research team does in researching and generating sales leads for European business. It provided a valuable chance to introduce the team to our offerings, get to know our team and capabilities, and have an interactive discussion to ensure we’re all aligned on our future European sales strategy.”

The Global Trade Management (GTM) workshop, led by Craig Johnson, National GTM Manager focused on educating our team about the vital services offered within GTM. Craig and his team shared their diverse skill set and highlighted how our sales efforts can seamlessly transition into GTM accounts.

Craig Johnson, National GTM Manager, said “It was great to spend time with the CDM team who attended the Sales meeting at Lloyds Avenue. During the day they demonstrated they have a broad knowledge of the services the Uniserve Group have to offer. The revised format, with groups and workshops split across the afternoon, helped to break up the day and keep everyone energised.”

3. Global Trade Management (GTM)

1. LeadGen

SUPPLY CHAIN ACADEMY

A POWERFUL COMBINATION WITH THE MERGER OF SUPPLY CHAIN ACADEMY AND CP TRAINING SERVICES

The exciting decision has been made to merge CP Training Services and The Supply Chain Academy under the umbrella Supply Chain Academy, creating one unified business.

By joining forces, we have created a dynamic and innovative entity that will

continue to shape the future of supply chain education. This merger represents a significant milestone in our journey, as we combine our expertise and resources to better serve our students and the industry as a whole.

SUPPLY CHAIN ACADEMY DEGREE STUDENTS ACHIEVE ABOVE AVERAGE RESULTS

Out of the degree students who have completed their course, an impressive 44% received firstclass honours. This achievement is nearly 15% above the national average, highlighting the exceptional quality of education and support provided by Supply Chain Academy. We are equally proud of our diploma students, many of whom have achieved remarkable results, with numerous distinctions awarded.

In an impressive feat, one of our Level 3 diploma cohorts achieved a 100% distinction pass rate!

We are incredibly proud of each student’s achievements and look forward to celebrating their continued success in the future.

Thank you to everyone who has contributed to this remarkable year! Together, we are setting new standards in supply chain

education and paving the way for future leaders in the industry.

SARAH SCOWCROFT COMPLETES HER LEVEL 7 SENIOR LEADERSHIP APPRENTICE PROGRAMME

We’re thrilled to share some exciting news about one of our own team members at Supply Chain Academy. Sarah Scowcroft has achieved a remarkable milestone in her professional development journey. Sarah has successfully completed the Level 7 Senior Leader Apprenticeship programme at the University of Leeds, earning a well-deserved Distinction. This accomplishment is a testament to Sarah’s dedication, hard work, and expertise in leadership and management in an educational setting.

Sarah’s pursuit of knowledge doesn’t stop here. She’s about to embark on the final module of her programme, which will lead to a Masters in Executive Leadership. This additional qualification will further enhance her expertise and leadership capabilities. We’re incredibly proud of Sarah’s achievements and excited about the valuable contributions she’ll continue to make in her new role.

Congratulations, Sarah, on this well-deserved recognition!

If you are interested in enrolling onto our apprenticeship programmes, please scan the QR code:

TRAIN, RETAIN, PROMOTE

– OUR LEVEL 3 DIPLOMA STUDENT FEEDBACK IS FANTASTIC!

We are thrilled to share some fantastic feedback from our most recent Level 3 diploma cohorts. Many of our learners have experienced career advancements, with several receiving promotions or salary increases as a direct result of completing our course. This

positive outcome highlights our unwavering commitment to upskilling professionals in the supply chain and logistics sectors. We believe in the power of education to transform careers and enhance opportunities for our students. Our approach

focuses on training, retaining, and promoting talent within the industry. By equipping our students with the knowledge and skills they need to excel, we not only support their individual growth but also contribute to the overall success of their organisations.

ENHANCING THE RELEVANCE AND APPLICABILITY OF OUR SHORT COURSES

We are excited to announce that we are actively expanding our catalogue of short courses! Recently, we piloted a management development course internally, and it was a fantastic opportunity for us to gather valuable feedback from

participants. This feedback is instrumental in ensuring that our courses remain relevant and applicable to the needs of today’s professionals. We believe that continuous improvement is key to providing the best learning experiences possible.

We look forward to rolling out more short courses that empower our learners and equip them with the skills they need to thrive in their careers.

Stay tuned for more updates!

PRO CARRIER BRING HOME SILVER FOR ‘BEST INNOVATION IN DELIVERY’

Pro Carrier have proudly finished in second place for Best Innovation in Delivery at this year’s eCommerce Expo Awards.

The team joined 12,000 eCommerce professionals at the glitzy awards ceremony in September and were awarded silver for their collaboration with

WELCOMING

customs software expert AEB and data enrichment specialist Hurricane.

Together, they managed to bring down a 30% inspection rate to under 1% due to a combination of Hurricane’s AI-based enrichment of retailers’ data and especially

product tariff codes with AEB’s customs management platform, leading shipments through a transparent custom clearance process all the way from Pro Carrier’s warehouses to consumers’ doorsteps.

A huge congratulations to the Pro Carrier team!

INTERNS TO PRO CARRIER’S FOURTH

ANNUAL INTERNSHIP PROGRAMME

Pro Carrier are excited to announce the launch of the fourth annual internship programme. In October, they welcomed four new interns to the team, following the successful transition of previous interns becoming full-time permanent employees within the business.

Interns will spend three months in four departments on a 12-month fixed term contract, so they gain insight into the business and have the opportunity to discover the right career path for them.

We’d like to wish all interns the best of luck for their year ahead and future careers.

UNISERVE’S CRAIG NEAME FACILITATES PANATTONI WEBINAR

Craig recently moderated a webinar organised by HFW, Panattoni and Pledge, in conjunction with Analytiqa, for the launch of the third European Logistics & Supply Chain Sustainability Report. The report assesses Environmental, Social, and Governance (ESG) strategies and activities across Europe.

The 2024 European Logistics and Supply Chain Sustainability Report provides a comprehensive analysis of sustainability challenges and opportunities within logistics and supply chains across Europe.

Conducted across Europe in April, May and June, 102 logistics service providers and buyers from 16 countries provided responses to the research questions.

Its findings included the most important factor driving sustainability activity is the desire to make a positive environmental impact, but alongside this sit the financial and cost pressures. Measuring a company’s footprint can be incredibly complex but technology can boost sustainability efforts.

Key headline numbers from the report:

• 40% of respondents won customers due to their sustainability practices.

• One-third of companies include sustainability targets as obligations and 38% include them as aspirations.

• Two-thirds of companies remain challenged by the cost of solutions.

• 42% of companies would be willing to pay a rent premium equivalent to the total operating cost savings to move operations to a ‘green’ building from a standard ‘non-green’ building.

• More than half of respondeents insist on the ‘right to terminate’ relationships if sustainability targets are not met.

In addition to launching the report, the webinar’s key speakers discussed how companies within the logistics industry can become more sustainable and meet their ESG targets whilst continuing to grow.

JOURNAL ONBOARD THE KRISTIN SCHEPERS

By Colin Polley

We are pleased to share an inspiring account from Colin Polley, who recently joined the Kristin Schepers, a vessel of Ellerman City Liners.

Colin embarked on this journey on 3rd April 2024, and has documented his experiences in a heartfelt journal that reflects both the challenges and joys of life at sea. Colin’s adventure began at the port of Tilbury, where he was warmly welcomed by the crew. His initial feelings of excitement and trepidation quickly transformed into a deep appreciation for maritime life as he navigated new environments and cultures.

Throughout his voyage, Colin visited several ports, including Teesport, Rotterdam, Cadiz, Setúbal, and Aveiro, each stop offering unique experiences and lessons.

In his journal, Colin shares vivid descriptions of his daily routines, interactions with crew members from diverse backgrounds, and moments of introspection as he contemplates his future.

He highlights the beauty of the ocean, the camaraderie among the crew, and the personal growth that comes from embracing the unknown. Colin’s reflections serve as a reminder of the transformative power of seafaring adventures and the invaluable experiences that await those who choose to embark on this journey. We encourage everyone to read his journal on the following pages for an insightful glimpse into life aboard the Kristin Schepers.

Thank you, Colin, for sharing your journey with us!

Colin Polley

LOGBOOK, KRISTIN SCHEPERS

From 03/04/2024 to 20/04/2024

To start, I would like to thank the Kristin Schepers crew without whom this experience would never have gone so well. Also thank you to Iain Liddell and Mathis Stockman to allow me to experience how wonderful work is.

I wish you a good reading!

3rd April 2024

After a very eventful mast in order to arrive at the port of Tilbury, I finally arrive aboard the Kristin Schepers. I am welcomed by the first officer who presents himself to me as well as the second. He explains to me how the boat works and the time of departure for Teesport. He then takes me to my cabin and then I settle in my new room for his next weeks, it is from this moment that I realise the novelty I am facing, very proud of my country I find myself in a new environment where fear

and excitement invade me, the fact of speaking only English on board, living with several people I do not know of different nationalities. Despite everything, I can’t wait to live this simply extraordinary experience and to see how far my limits are in this new environment. So towards the end of the afternoon we take the road to the port of Teesport to unload and reload a new cargo. It is at this moment that I understand the immensity of our world, at sea we are confronted with so many ships, many destinations it is all simply impressive. I spend this end of the day contemplating the sea, the coast to understand that my daily life has just definitely changed.

4th April 2024

Early Thursday morning, I get up for 7 am, breakfast time on board. We don’t have much to

go to get to the port of Teesport and I can’t wait to discover this new place, the weather is quite mild the sea is good a good day in perspective! Despite all this environment remains new to me, of a timid nature is quite reserved I all decide to take an active part in the life of the ship, I try as best I can to converse with my new teammates, I observe life on board the controls, the hours of the shifts, the different tasks on board. This is the beginning of a huge routine that will help me understand my place on board the ship. We arrive in the afternoon in Teesport, a very commercial port, where each type of ship finds its place, mulks, chemists, container doors. We are reaching the end of this second day, which allows me to better understand the foundations studied at school.

5th April 2024

Friday, I get up we have already left the port of Teesport for Rotterdam. We have a trip of more than a day waiting for us, I go to the deck where I observe the orders and ask questions about the operation of the boat. I am therefore explained that there are several roles on board and I am given the names of the people in his different positions. So I spend the day observing the immensity of the ocean, and looking at the nautical chart to find out where we are. We arrive in the evening in front of the huge port of Rotterdam, outside the harbour being full we are forced to spend the night offshore and wait for the departure.

6th April 2024

Already the 4th day spent on the Kristin Schepers and we are off Rotterdam, the wait is very long especially since the network does not dare to show itself. So I learn to live disconnected in a world that remains all connected, it does me good and I wonder a lot about my future both professional and personal, the sea is a kind of big therapy that allows us to ask ourselves what is really important to us. Finally we return to the port around 9 pm, we arrive at the dock with a really beautiful pilot’s manoeuvre and we fill up the boat! The night being well started I decide to go to bed, tomorrow is the time of the big departure for Cadiz almost a week of navigation I must be in shape!

7th April 2024

At the beginning of this Sunday we start the road to Cadiz, I say goodbye to the mainland thinking of not seeing it for a while (as we pass through the Strait of Calais...), so we pass through the entire Belgian coast that left infinite, they are almost always the same landscapes. This is how I understand that it is a job of patience, a lot of manoeuvring on board its automated, so we avoid the risk of human error but it makes it very monotonous. The occupation of crew members during its long time is to fill in the various papers. That’s how the day goes, but I’m not tired! Indeed in the evening we spend off Calais, Dunkirk, the cities where I live and where my friends are, so I call one of them who lives on the edge of the beach and who has a

very powerful light, so we make signs and it makes me nostalgic indeed how much time I will spend on the immensity of the ocean far from my loved ones, maritime life is a passion and a great profession I now have the proof of it but like all trades it has its share of negative points. So it’s the head filled with questions that I make myself go to bed.

8th April 2024

Beginning of this new day where we are on our way to Cadiz, in the morning we feel a wind and a rather virulent current on the coasts of the ship. We move forward with difficulty against wind and wave which considerably slows down the ship, so it is to make up for this bad weather that the captain decides when we arrive at the edge of Caen to stop the boat and let the bulk of the storm pass, especially since we have on board a passenger who does not hold the big waves very well ;), So we spend the whole evening in stand-by off Caen once again I realise the enormous expectation that governs this profession. But! I happen to

pick up the French network, so I take the opportunity to call my loved ones to tell them about my progress on this journey. Before going to bed I ask the captain around what time he thinks we will leave so that I can get up and attend the departure of the French coasts. The time learned I’m going to sleep. I also have something I like when I sleep at sea! A boat that is never really stable on the water moves and this movement would rock anyone!

9-13th April 2024

I gather his five days together, indeed his last marks the beginning of a crossing that for my part will prove beneficial bringing me many revelations about what I really want to do with my life, my negative aspects of my person. To begin with, many people are afraid we all simply have a phobia on the open sea the fact of no longer seeing anything of being isolated from the world of being alone. For my part I loved the view is beautiful in all aspects, we were able to see this landscape under a very rough sea or even

the journey from my room to my bathroom seemed complicated to a flat sea with a very mild temperature or my end of the day was sitting on a chair in the back of the boat music in the ear watching sunsets all simply sumptuous, observing the night falling the stars as never having observed them, no pollution the healthy air a magnificent view that’s the sea. But it’s also five Very long day that even on the deck during my observations lasted hours, there is nothing in sight the course to follow changes very little, and yes it is also a life of a sailor. But it allows us to question ourselves to see what we really lack when we are confronted with loneliness, that’s what I was talking about when the statement the term of “question”. In summary, these are five magnificent days that are compared to the immensity of the ocean than a drop, because yes it is actually very little. They were beneficial to me and I will certainly never forget the joy of seeing a land again, in this case Spain!

14th April 2024

It’s official! We arrived in Cadiz, a splendid city for which getting up at 5 am to witness the arrival at the port seems derisory to us, once moored I’m going to visit it. A magnificent and very cultural tourist city. In particular, it should be noted that this is the first time I have set foot on the ground since I left on 3rd April. It fills me with happiness, I also enjoy the sun that floods the boat, not having planned shorts I suffer a lot from the heat but well, I know it I’m head in the air. We stay until the end of the afternoon and then we leave for Setúbal, the navigation is magnificent and I do not lose a crumb of the view of its magnificent coast, or this sunset. I go up in the evening on the pond to see how navigation goes and the captain and the chief mechanic invite me to come and talk with them, we talk about part of the night of all and nothing, I owe them a lot he teaches me a lot about maritime life, both on the family level but also the best landscape harbour, their native country. So I’m going to go to bed hasting to arrive, I fall asleep again on this boat and realise how lucky I am to be there.

15-16th April 2024

We arrive in Setubal early, and the captain tells me that we leave the next day at 5 pm. So I take the opportunity to visit this city which is less beautiful than Cadiz but remains beautiful in its kind. I also take the opportunity to sunbathe indeed it is 29 degrees outside it would be a waste not to sunbathe especially since the waiting times at the port remain long we have nothing to do. So in general his two days were really not productive, oops... We all leave the same on the 16th for Aveiro and we pass in front of sumptuous odds. I’m going to bed looking forward to getting up in a new city.

17th April 2024

On the morning of the seventeenth we arrive in Aveiro early, we stay until the end of the afternoon but this time I do not visit the city, indeed we have already visited it. But that won’t stop me from recommending it to you, it’s a beautiful city. I also learn that we will not go to Bilbao and that therefore Aveiro will be the last trip of my journey. Learning this news I can’t wait to go home to tell my experience, but also to find those I left

behind. So we take the return road in the evening and the captain informs me that we will have two to three days of travel.

18-20th April 2024

This is how my journey ended, the last three days passed at a mind-blowing speed. We go back in front of all the cities we have already done, it’s all just an incredible experience. On his last few days I no longer know what to write, I remember all the memories of this great journey, I walk on the bridge music in my ear I look at the horizon and then I say to myself “but what luck, what an adventure”. I sincerely think I have found my vocation thanks to all the people who allowed me to live this experience.

Once again I thank your teams, and thank you too. I hope to be able to embark again with you and relive this fantastic experience

Yours, Colin Polley

Thank you to all the businesses and employees who have contributed to this issue.