Uniserve Driver Handbook - 2024 by Uniserve

Driver Handbook

2024

Uniserve - About Us Index Core Values................................................................................................................................3 Health and Safety.................................................................................................................4 HGV Pre Use Inspection ................................................................................................. 7 Fuel and Oil...............................................................................................................................8 Depot Procedures..................................................................................................................9 Delivery/Collection............................................................................................................... 10 Opening/Closing Container Doors.................................................................................12 Loading/Unloading.......................................................................................14 Using Ratchet Straps.........................................................................................................16 Pallet Control..........................................................................................................................20 Hazardous Cargo...................................................................................................................21 Conduct & Appearance.....................................................................................................21 Office Behaviour...................................................................................................................21 Complaints......................................................................................................22 TIR Cards (Not JK).............................................................................................................. 23 Vehicle Security & Secure Parking.............................................................................23 Vehicle Keys.............................................................................................................................23 Driver Start Times................................................................................................................23 Right To Search..................................................................................................................24 Private Vehicles...................................................................................................................24 Tachograph........................................................................................................................24 Timesheets and Pay.........................................................................................................24 Driving in London.................................................................................................................25 Driver Hours...........................................................................................................................28 Driver Fatigue.........................................................................................................................32 Mental Health.........................................................................................................................37 Vunrable Road Users..........................................................................................................41 Vehicle Equipment Condition........................................................................................45 Tachograph..............................................................................................................................46 Timesheets and Pay...........................................................................................................46 Tolls............................................................................................................................46 Mobile Telephones and Other Portable Equipment..........................................47 Right To Search...................................................................................................................47 Private Vehicles.....................................................................................................................47 Vehicle Security and Secure Parking.........................................................................48 Vehicle keys............................................................................................................................48 Driver Start Times...............................................................................................................48 Holiday and Absence Requests...................................................................................48 Contact Numbers................................................................................................................48

Uniserve - About Us Founded by Iain Liddell in 1984, Uniserve has grown to become the UK’s largest privately-owned logistics and global trade management provider. Overtime the business has diversified its supply chain management significantly. We are now able to offer the most comprehensive range of freight transport and supply chain solutions on the market (and we’re still growing).

Core Values Pride – Our people are proud of the fact they work for Uniserve and take pride in everything they do.

Commitment – Our people are committed to delivering exceptional service. Involvement – Our people are well informed of progress in our trade, company and customers.

Improvement – Our people are encouraged to constructively challenge so they reach their full potential.

Reward – Our people are rewarded for their contribution and for the value they provide us and our customers.

Fair Treatment – Our people are respected and encouraged to respect others, whoever they are.

The Group takes its health & safety responsibilities seriously and expects all drivers to follow the instructions included in this manual. This handbook sets out the Group’s policies and procedures in relation to health & safety matters and should be read in conjunction with the provisions of your statement of terms and conditions of employment. The Group reserves the right to undertake such reviews and make such changes as may be necessary.

Health and Safety PPE You must adhere to Health and Safety Rules at all times. You have a direct responsibility for the health and safety of others. You must wear the Personal Protective Equipment issued by the Company at all relevant times. Below and attached to this handbook are a comprehensive set of guidelines, risk assessments and safe working procedures. You will have received training on how these documents procedures should be adhered to, to protect you and others from the hazards faced. You must ensure that you read and understand the procedures that apply to you and your mode of transport. If you are uncertain about which of them apply, you MUST ensure that you seek clarification from your supervisor or manager. Please inform your traffic operator or the Group management of any health & safety issue or near-miss; each observation will receive feedback. All notices, whether on the Group’s premises or elsewhere, issued in accordance with Health and Safety provisions must be complied with.

Health and Safety All drivers will be issued Personal protective equipment Free of charge from the company All drivers will be issued the following: • •

Hi Vis vest coats and other hi visibility clothing. Safety boots/safety footwear

Additional PPE is available on request such as: • Hard hat • Gloves • Eye protection • Ear Protection

In the Event your PPE is damaged or dirty you must request a new item from your transport manager. Unclean or damaged PPE is just as dangerous as not wearing PPE at all.

Health and Safety COMPANY PROVIDED VEHICLE, SAFETY & ADR EQUIPMENT: Cab Contents: • Company Instructions • New driver starter pack • Bolt seals • Drivers Defect Report Book • Drivers Handbook • Tachograph printer rolls • Ratchet straps Additional Equipment • Fuel card • Hands free cab phone/ tablet • No smoking sign • The Company’s driver electronic management system Safety Equipment • Hi-visibility waistcoat • Safety helmet • Rigger gloves (pair) • Safety goggles • Rubber gloves (pair) • Hammer • Portable lighting • Container Door Restraining Strap* • Bungee Straps (to hold doors back) • Container Lock* Other Safety Equipment • First aid kit • Eye wash and Eye wash pods • 12kg Fire extinguishers (combined minimum 2 extinguishers) • ADR Equipment • Face mask • Neoprene gloves (pair) • Wellington boots (pair) • Warning triangles (two) • Drain seal • Plastic bucket • Shovel Other ADR Equipment • ADR training certificate (carried at all times) • Means of identification • Dangerous goods Transportation documentation • Hazardous placard fitted to vehicle & trailer • Instructions in writing • Wheel chock 6

HGV Pre Use Inspection The driver is always responsible for the safe condition of their vehicle. Before the driver takes to the road they must ensure the vehicle and load are in a safe Road Worthy condition. Checks to a HGV must be completed are: • Wheels and tyers • Torq tags and wheel nuts • Bodywork • Glass, Mirrors, and wipers • Free from leaks • Free from bodywork damage • Data plate in good readable condition • 5Th wheel and couplings in good working condition and well lubricated • Battery and isolator condition • Fire extinguishers • Lights and lenses • Number/FORS/ER plates Inside the cabin the driver must check before driving: • • • • • • •

Seat belt condition Air pressure Fuel/AdBlue level Cleanliness First Aid Kit Audio Warning devices Dashboard Warning Lamps

In the event you find a fault please report the fault to the transport Manager as soon as possible. If you feel the HGV is unsafe to drive do not drive until it has been inspected by a competent person. The driver must complete a pre use inspection on any equipment used and report any defect to the traffic office. Please use the tablets (where provided) at your depot to record your Defect Report daily on “Fleetcheck” or “TOPs on the go”, for both your truck and trailer.

FUEL & OIL You must check the oil in your vehicle on a daily basis. Any issues with this must be reported to Fleet Department. All vehicles are issued with fuel cards which must remain with the vehicle at all times. Fuel cards can be used at participating sites which can be found on their website or by using their App. For automated sites you will require a PIN number. All fuel is to be obtained using the Company fuel card only. A valid receipt must support any fuel purchased and be attached to the weekly timesheet. Any fuel card issued remains the property of the Company and may only be used for purchase of fuel and parking connected with the business of the Company. Any misuse will be regarded as gross misconduct and the Company will be entitled to deduct the sum of any fuel purchased in breach of this policy from the employee’s wages.

Depot Procedures Depots, warehouses, Ports, and terminals have many dangers such as material handling equipment, unprotected edges and overhead obstructions. Below are some do’s and don’ts when working in a depot. If you have any questions about safety always speak to a member of the depot staff. The Do’s and don’ts of deport safety. •

Speed limits MUST always be adhered to.

•

Always drop your trailer unless specifically instructed otherwise by the Traffic Office.

•

DO NOT nose-park your unit; always reverse in and always apply your unit parking brake whenever leaving the cab.

•

Always removed from vehicle when not in use and keep the keys with you

•

Hi-visibility clothing must be worn at all times.

•

Always Conduct a pre use check on all vehicles and trailers.

•

Always report any defects found to the transport management team.

•

Always maintain good house keeping

•

Use the toilets in the welfare facilities provided – Urinating elsewhere in the depot will be subject to disciplinary actions.

•

Always use safe and designated walkways

•

Only smoke and use your mobile phone in designated areas.

•

Do not walk around in working areas

•

Do not walk around on your mobile phone

DELIVERY & COLLECTION Collection of containers When collecting containers for a port or yard it is your responsibility to ensure: •

The trailer is set up correctly before collecting the container from the port

•

The container is secure on the trailer using the twist lock system

•

The container ID number is correct

•

The seal number is written down on the delivery order - this must be done befire leaving the port

•

ADR indicators made visable on the trailer if applicable

Container ID Number

Container Seal

When working with containers make sure you have an adequate supply of container seals for reloading. These are available from the Traffic Office. All drivers must call the traffic office after being at the delivery point for 30 minutes, then every 30 minutes thereafter. All drivers must call the traffic office after every job has been completed, your onward journey must not commence until you have called the traffic office. Arrival and departure times must ALWAYS be recorded on your delivery order. Make sure you get a clear signature, printed name and date on your delivery order.

DELIVERY & COLLECTION

If the customer does not arrange for immediate delivery unloading or loading, you must: • • •

Ask how long you must wait, and Inform the Traffic Office, and Keep the Traffic Office informed of any changes to the timetable

Since demurrage may become payable by the customer, you must keep careful records which must include: • • • • • •

Arrival time at the customer’s premises Time spent waiting Time spent unloading, including time of completion Time spent waiting for any reload Time spent re-loading, including time of completion Ensure that these times are signed for by the delivery/collection point

If you are reloading after your delivery, check your reload time and notify the Traffic Office if you think you will be late for the reload. If you are running late for a delivery/collection, for whatever reason, you MUST notify the Traffic Office before your booking time – the earlier the better, but always before the booking time. Failure to notify may result in the Company being fined by the Customer. When you have completed your collection/delivery, notify the Traffic Office immediately, along with the condition of your container. DO NOT LEAVE the premises until you contact the Traffic Office. When making a delivery and you are asked to divert from the original delivery address, contact the Traffic Office first. UNDER NO CIRCUMSTANCES must you move to another delivery point until a member of the Traffic Office gives you authorisation.

Opening/Closing Container Doors Due to the nature of cargo inside the containers, lose and insecure cargo may move and obstruct the container doors. When opening container doors: •

Only open container doors in an authorised area

•

Always use a strap if you are unsure of the condition of the load or load content

•

Always be vigilant of the load shifting when opening container doors

•

be aware of hygiene and wildlife risk involved when opening container doors

•

Whenever you open a container door always let the air circulate around the container before entering yo avoid the risk of asphyxiation

Containers travel all over the world and come from countries with less rigorous fumigation controls than the UK. Over time this could lead to build up of toxic substances such as Molds and fungi that could cause breathing problems. Wildlife such as spiders and insects may inhabit containers, especially wood and food products. The Uk ports offer fumigation services on containers however you must report any wildlife found in your container.

Opening/Closing Container Doors p2 How to open a container door 1. To open a container door first request the customer to remove the seal. 2. Once the seal is removed place a strap over both handles 3. Twist the 4 door handles time at a time 4. Once the door is unlocked pull on the door handles, you may need to use force as container doors may become stiff. 5. Once the door is opened slightly look in the container and ensure no cargo is pushing against the door. 6. If the cargo is pushing against the door report the issues to the warehouse manager and wait for instructions. 7. If there is no risk of crushing or objects fall from the container then the straps may be removed and the doors fully opened. 8. To Close a container door, ensure no one is inside and twist the door handles so the locks at the top and bottom of the container line up. The container will no close properly if the locks are not lined up. 9. After the locks and line up push the door closed. 10. Once the door is closed use the handles to leaver the door fully shut. 11. Now that the door is fully shut then place the locking handle in the retainer. 12. If necessary, replace a new seal or lock - Make a note and report to the transport office If you experience any difficulty in closing or opening container doors/ trailer doors, then ask for assistance. If adequate assistance is not forthcoming, then call your traffic operator for further advice; you must not persist in attempting to open or close doors if there is any risk of incurring an injury to yourself or others.

Loading/Unloading Load Securing Drivers must ensure that they have the correct securing equipment for the load carried and that it is strong enough for the job and in a good and safe condition. All Curtain sided trailers should have a full set of internal straps - in addition, all vehicles should carry sufficient Ratchet straps for type of vehicle listed. Load and load restraints When securing a load you need to take into account the nature of the load: • The suitability of the vehicle • The stability of the load • The type of restraint • Protection from the weather • Protection from theft • Easy delivery Any load must be carried so it does not endanger other road users at any time it should be: • • • • •

Secured stowed with a low center of gravity as low as possible. Evenly distributed so that excess stress is not applied to the restraints. Within the weight limit permittable for your vehicle Thin the size limit of the vehicle Vehicle and less clearly marked or proceeded under special movements or under escort.

The object is to secure a load and a suitable vehicle when: • Breaking • Steering • Even emergency situations • In event of a tire blowout Palletized loads When transporting loads on a pallet consider: • The stability of the load on the pallet • The security of the pallet

Strap requirements: Artic-15 18 tonne-8 7.5 tonne–6

You should also consider how the weight and nature of the load could affect handling of the vehicle during transportation.

Loading/UnloadingDoors p2 Rachet Straps All staff who use ratchet strap assemblies must familiarise themselves with what to look for when carrying out the pre use checks. These checks should be seperated into two stages. Identification Label Inspection (Stage 1) Labels come in 3 different colours: Blue • This will indicate the strap has the following properties • Polyester (PES) webbing • Resistant to mineral acids • Attacked by alkalis Green • This will indicate the strap has the following properties • Polyamide (PA) webbing • Virtually Immune to effects of alkalis • Attacked by mineral acids Brown • This will indicate the strap has the following properties • polypropylene (PP_ webbing • Little effects from mineral acids and alkalis • LOW LASHING CAPABILITIES • NOT TO BE USED ON STEEL PRODUCTS

Ensure the label colour is correct for your lashing requirement, also it is your responsibility to checl the ratchet strap assemblies comply to BS EN 12195-2 and that the LASHING CAPACITY is sufficient to securely restrain the load, this and all other information you need can be found on the label.

Loading/Unloading Using Ratchet Straps Use the release catch to open the ratchet. The release catch, also known as the release lever, is a smaller handle that disengages the ratcheting handle. It’s located in the center of the top movable piece of the ratchet. Pull up the release catch and flip the ratchet fully open. Set the open ratchet on a table before you so that the spiked wheels (cogs) are facing upwards.

Thread the strap through the bottom of the ratchet. The slot at the bottom of the ratchet, known as the “mandrel,” holds the length of the strap. To thread the strap, start from underneath the ratchet and push it up through the mandrel. The threaded strap should then lay straight, the length of it overlapping with the second strap on the other side of the ratchet.

Continue feeding the strap through the mandrel until it feels taut. Remember that you can always tighten it with the ratchet later, so don’t worry too much about the length.

Loading/Unloading Securing Your Cargo Secure cargo in a vehicle with the strap hooks. Ratchet straps can easily secure cargo in a truck bed or moving van. Move your cargo where you want it to stay, then place the ratchet strap across your cargo. Hook the ends over the side of the truck bed or in grooves in the van wall

Hook the ends around the item to hold pieces together. If you’re using the ratchet strap to hold several objects together, such as 2 large frames, wrap the strap around those objects and simply hook the 2 ends together. This will create a large, secure loop. Keep in mind that this technique will hold objects together, but will not keep them in place. To hold multiple objects together and keep them in place, you’ll need two ratchet straps. Use one strap to secure the objects together and the other strap to wrap around them and Crank the ratchet until it feels secure. Pull the ratchet back and forth to pull the length of the strap through and tighten it. Once it feels taut and secure around your cargo, stop ratcheting. Tug at the strap and check for give -it should feel tight and secure.[4] Be careful not to over-tighten. Too much pressure could damage your ratchet strap or your cargo. If you can’t fit a finger between the strap and the object, you probably overtightened. Loosen the strap and ratchet it closed again.

Loading/Unloading Securing Your Cargo (continued) Lock the strap securely. Flip the ratchet back into the closed position. Press it closed until you hear it latch. This means that the strap is locked into place and should hold your cargo securely. If you don’t hear the click, tug on the strap and buckle to make sure it’s secure. If it comes loose, you may have a faulty ratchet strap.

Relesing the Strap Pull and hold the release tab. This will override the ratcheting function and release the lock. The release tab should be easy to access and located on the top of the ratchet. Open up the ratchet and pull the strap loose. Flip the ratchet completely open so it lays flat, then pull on the non-fixed side of the strap. This will release the strap from the ratchet’s hold and allow you to completely remove the strap.

Pull and hold the release tab to close the ratchet again. Locate the release tab once again and hold it down while you flip the ratchet closed. This will keep the ratchet in locked position until it is ready to be used to again.

Loading/Unloading How to Spot Damage to Ratchet Straps Before Ratchet straps are used it is your responsibility to ensure they are in good working condition. Before a ratchet is used it should be check for: • • • •

Cuts, Abrasions, and contamination to the webbing Damaged rust and corrosion to the hardware Deformations from heat exposure Wear and Tear

Pallet Control In an attempt to reduce our current, spend on pallets, the Group has written the below Pallet Control Procedure. This procedure will ensure that we have a clear and precious account of each pallet used and will identify those customer delivery sites that do not participate in a Pallet Exchange programme. •

Collect your “Daily Run Sheet” as Normal

•

On your “Daily Run Sheet” a number will now be written next to each job identifying exactly how many pallets our warehouse expects back as part of a Pallet Exchange on that particular delivery.

•

At the top of your Daily Run Sheet the warehouse will write the total amount of pallets they expect back.

•

Where No Pallets are expected to return your Daily Run Sheet will show the word “NIL” next to the job.

•

On arrival at the delivery address please respectfully request from the customer how many pallets will be supplied in exchange.

•

If the customers response does not match that which has been written on your Daily Run Sheet you must contact the traffic office immediately and explain what you have been informed.

•

Once you have made the phone call write down the name of the individual you spoke to within the traffic office next to the job on your Daily Run Sheet

•

Wait on site until the traffic office gives you authority to leave.

•

Do not leave site until you have received this authorisation.

•

Write the exact number of Pallets you left site with next to the job on your Daily Run Sheet

•

Once all deliveries have been completed clearly write the total amount of pallets you exchanged at the top of your running sheet next to the original expected total.

General Information HAZARDOUS CARGO ONLY DRIVERS WHO HAVE RECEIVED AND SUCCESSFULLY COMPLETED SPECIALIST TRAINING IN THE MOVEMENT OF HAZARDOUS CARGO ARE TO UNDERTAKE SUCH WORK. THE TRAFFIC OFFICE HOLDS THE TRAINING RECORDS AND NAMES OF SUCH DRIVERS. UNDER NO CIRCUMSTANCES WHATSOEVER MUST UNTRAINED DRIVERS MOVE HAZARDOUS CARGO. CONDUCT & APPEARANCE Your personal appearance must be consistent with the professional image of the Group. You are required at all times while in the course of your employment to maintain a neat and tidy appearance; dress in the supplied company uniform and comply with any instructions as to your appearance and dress which the Group may, in its absolute discretion, issue to you. Where protective clothing and equipment is issued it must be used whenever its use is required. Failure to observe is likely to result in the disciplinary process being initiated and could also result in compensation not being paid in the event of injury or death. Any failure to comply with the dress code will render you potentially liable to disciplinary action. Serious or persistent breach may result in your summary dismissal without notice being paid. In the event of any dispute regarding dress or personal appearance, the Company’s decision is final. OFFICE BEHAVIOUR The following conduct will not be accepted whilst working for the Group. •

Foul or abusive language towards a work colleague or member of staff.

•

Aggressive behaviour

•

Failure to follow a reasonable management request

•

High Visibility clothing and safety footwear to be worn at all times when on Group premises

•

You are only to come past the driver’s area if invited in by a member of office staff. The hatch will remain shut for this purpose.

General Information Complaints Complaints of any kind must be captured, recorded and actioned in the following manner. •

On receipt of a complaint, the recipient must record all the details and enter onto the Complaints Log

•

Make sure all relevant parties are informed.

•

Inform the Transport Manager to designate an “owner” to investigate cause and determine corrective action

•

Corrective actions put in place and results monitored

•

If corrective action is effective, then close the complaint. If the issue not resolved, then agree a new and revised course of action

•

Capture any “lessons learned” and feed back into operation as a continu ous improvement initiative (through root cause analysis)

NOTE; ALL serious official penalties (such as PG9s and PCNs) and infringements MUST be reported to the Transport office.

General Information RIGHT TO SEARCH The Group reserves the right to require employees to agree to submit their person or property to be searched, whilst on Company premises, or at any time at the requirement of a Supervisor or Manager. Failure to consent may give rise to a conclusion that the employee’s refusal was used as a means of avoiding detection. PRIVATE VEHICLES Private vehicles parked on Group premises are left entirely at the owners’ risk and no liability for damage will be accepted by the Group. Liability is not accepted for the loss of, or damage to, personal property brought onto Group premises or left in vehicles. Employees are recommended not to bring items of value onto the Group’s premises or vehicles and not to leave such items unattended. TACHOGRAPH All drivers are required to download their digital tachograph cards daily, at the start of the shift and at the end of their shift, tramper drivers are the only exception to this. Tramper drivers will be required to download their tachograph at the end of their shift that terminates at their deport. TIMESHEETS AND PAY Timesheets (See Appendix 4) are available from the Traffic Office. Timesheets and Nil Defect Reports for each shift must be handed in on the last working day of the week, i.e. Friday or Saturday. If you record a defect, then this must be handed into the Traffic Office immediately. Do not leave the yard if your vehicle is in an un-roadworthy condition Digital tachographs must be downloaded on the last working day of each week. Please ensure you have bona fide receipts for fuel, parking and any other expenses and these are attached to your timesheet. The Company will only pay for the cost of parking, exclusive of any meals included.

General Information TIR Cords (Not JK) If customers require additional security whilst their products are being carried on curtains side trailers, TIR Cords are used to provide the additional security. TIR cords are stored in all vehicles which may be required to complete this work. If drivers are required to complete deliveries using TIR cords they will be notified by their line manager and this will also be recorded on the Driver Manifest. After loading, once the TIR cords has been fitted the collection point will issue the driver with a seal to be fitted to the Cord. Once the delivery is completed the cord should be removed from the trailer and returned to the vehicle

Vehicle security & Secure Parking A heavy goods vehicle is a valuable company asset and, in the wrong hands, could become a serious safety risk to the public and to other road users. Uniserve is mindful of these facts and for that reason, has issued the following instructions, to be followed at all times. • • • • • • •

Never leave the keys in the vehicle when unattended Never leave the vehicle unattended whilst loaded, drivers should keep the vehicle in their line of sight at all times. Always lock the vehicle in a place where it may pose a risk or be under threat from theft or vandalism Loads must be adequately secured, and trailers locked before moving off When parking overnight, make sure you are in a designated truck stop or other suitable approved site (covered by CCTV where possible) Where possible, leave back doors open when trailer is empty (to demon strate that there are no valuable goods inside) If parking in a motorway service station, be sure to obtain a ticket

Vehicle keys Vehicle keys must be carefully controlled and managed. Keys must be kept secure in the transport office and only issued when driver requests them at start of their shift. They are to be handed in at the end of each shift and placed back on the peg. Drivers start times All drivers will be provided with a start time for their next shift, this start time will need to adhered to at all times.

General Information CLIENT CONTACT • • • •

Please remember whilst on site at a customer premises you are an ambassador for the Group. Be polite and courteous at all times. Comply with all of the sites Health and Safety rules. If a customer requests you do something that you believe is not possible please be polite back and call your Operator for confirmation.

BRIEFING • • •

It is your duty to make sure you know what job you have for the next day by the close of play of your working programme. Please read your notes carefully for any special instructions before carrying out your work. Restitution points of containers can change throughout the day therefore please ensure you always report in when empty in case of any changes.

USEFUL TELEPHONE NUMBERS They include office numbers for everyday use, along with a list of emergency numbers. These emergency numbers are strictly for out of hours emergencies only. MOBILE TELEPHONES & OTHER PORTABLE EQUIPMENT It is a criminal offence to use a hand-held mobile telephone or any portable equipment whilst driving – you may get distracted which could lead to an accident. All vehicles are equipped with a hands-free kit. Do not, under any circumstances, hold your mobile phone or use any portable equipment e.g. Satellite Navigation Devices while driving.Driving includes times when you are stationary at traffic lights or during other hold ups. Those guilty of the offence will be subject to the prevailing fixed penalty plus penalty points system. The tablets installed in your vehicle are to allow you to contact your Traffic Office and allow your Traffic Office to contact you. The Group will not be liable for any fines incurred by you for using a mobile telephone whilst driving and any fines incurred will remain your responsibility. Employees who breach this policy may also be subject to disciplinary action in accordance with our disciplinary procedure. The only exception to this policy is if you need to make a call to the emergency services due to a genuine emergency. 112 is an alternative emergency number which will cut across to the best mobile network regardless of the network your phone is attached to. 25

Driving in London If you are travelling into London, please make sure that you check your route beforehand. The London Congestion Surcharge applies in Central London between 07:00 & 18:00 Monday to Friday except Bank Holidays. If you enter the Congestion Zone, you must notify your Depot before 16:00 on the day you are travelling to avoid incurring a heavy fine.

Congestion Zone

New ULEZ Zone

London Ultra Low Emission Zone (Ulez) has new come into operation since August 2023 Lorries, vans and specialist heavy vehicles (all over 3.5 tonnes), and buses, minibuses and coaches (all over 5 tonnes) do not need to pay the daily ULEZ charge. However Small Vans and Vehicles below over 3.5 tonnes GVW driving in the new ULEZ zone will need to pay the fee so you must let your transport office know If you are driving in the zone! It is your responsibility to notify the transport office when you enter a congestion zone, even if you do so by mistake!

Driver Hours

Drivers’ hours rules Regulation (EC)561/2006

Working time rules Directive 2002/15/EC

Driving

Working Time (including driving)

•

• •

9 hours daily driving limit (can be increased to 10 hours twice a week) Maximum 56 hours weekly driving limit Maximum 90 hours fortnightly driving limit

•

Working time must not exceed average of 48 hours a week (no opt out) Maximum working time of 60 hours in one week (provided average not exceeded)

Breaks • 45 minutes break after 4.5 hours driving • A break can be split into two periods, the first being at least 15 minutes and the second at least 30 minutes (which must be completed after 4.5 hours driving)

Breaks • Cannot work for more than 6 hours without a break. A break should be at least 15 minutes long • 30-minute break if working between 6 and 9 hours in total • 45-minute break if working more than 9 hours in total

Rest • 11 hours regular daily rest, which can be reduced to 9 hours no mor than 3 times a week. • 45 hours weekly rest, which can be reduced to 24 hours, provided at least one full rest is taken in any fortnight. There should be no more than six consecutive 24-hour periods between weekly rests.

Rest • Same rest requirements as EU drivers’ hours rules.

Driver Hours How many hours can I drive in one week?

Over a week, you can driver for a maximum of 56 hours in total (e.g., 9 hours on 4 days and 10 hours on 2 days) although over two consecutive weeks you must not exceed 90 hours.

What is classed as a week? A ‘week’ means the period of time between 00:00 on Monday and 24:00 on Sunday. However, for recording purposes this would be 00:01 Monday to 23:59 Sunday. How many hours can I work in one week? You may not exceed an average of 48 hours working time (driving and other work) per week over a specific reference period. In addition, you must not work for more than 60 hours in any single week. What is the reference period? The reference period is 26 weeks. What breaks do I need to take in one day? This will depend on whether you are driving or doing other work. If you are driving, under the EU drivers’ hours rules you must take 45 minutes of break time once you have driven for 4.5 hours in a day. A driver can take a split break of at least 15 minutes followed by another of at least 30 minutes (in that order). Once the 45 minute break has been completed a further 45 minutes break will need to be taken if a further 4.5 hours of driving is completed. If you are doing other work, under the working time rules you will need to take a break or breaks totalling 30 minutes, if working a total of between 6 and 9 hours in a shift. If working for more than 9 hours you will need to take a break totalling 45 minutes. All working time breaks can be split into periods of at least 15 minutes. A driver must not work (including driving) for more than 6 hours without a break.

Driver Hours

How many hours can I work in one day? Although there is no daily limit on the amount of working time in one day (between daily/weekly rest periods), the requirements for minimum daily rest (9 hours in 24) mean a driver cannot have a working day of more than 15 hours at most three times between weekly rest periods. Where a driver has a full daily rest of 11 hours, the maximum working day is 13 hours. The working day or shift spread between daily/weekly rest periods is made up of time recorded for driving, other work, breaks and periods of availability (POA). Although working time consists of only hours recorded for driving and other work, breaks and periods of availability must be taken into account when calculating the shift spread for a driver, to ensure enough daily rest has been taken.

LEGAL example of a Shift spread

ILLEGAL example of a Shift spread

In above example although there are 15 hours recorded as working time, the shift spread is in fact 18 hours leaving only 6 hours with the 24 hours from the start of the working day for a rest period, which is illegal so that the driver would be committing an offence.

Driver Hours Start

End

Driver Fatigue

FATIGUE!

IS A MAJOR CAUSE OF ROAD CRASHES AND COULD BE AS DANGEROUS AS DRINK-DRIVING

Tired drivers have slower reaction times and suffer from reduced attention, awareness, and ability to control their vehicles. Research suggests driving tired can be as dangerous as drink-driving.

10-20%

of all crashes are estimated to be caused by driver fatigue

6am

drivers are 20 times more likley to fall asleep at the wheel at 6am than at 10pm

1 in 8

Around 40% of fatigue-related crashes involve commercial vehicle drivers. As commercial vehicles are some of the largest and heaviest vehicles on the road, they are likely to cause significant damage and injuries in a collision.

Police statistics show that fatigue contributes to about 4% of fatal road crashes and 2% of all collisions in Britain. However, it is likely that the true figures are far higher because fatigue is hard to spot unlike alcohol and drugs, police can’t test for tiredness. Worldwide, it is estimated that between 10% and 20% of all road crashes are fatigue related.

drivers admit falling asleep at the wheel Crashes typically involve vehicles running off the road or into the back of another vehicle. They tend to happen at high speeds, becuase drivers do not break before crashing, so the risk of death or serious injury is high.

Driver Fatigue Factors that contribute to driver fatigue Many factors can contribute to driver tiredness and increase the risk of being involved in a fatigue related crash. These include: Lack of sleep or disturbed sleep: This could be due to disruptions in life such as a new baby, busy schedules or stress, or could be due to sleep disorders such as narcolepsy and insomnia.

Time of day: The most common times for drivers with normal sleep patterns to fall asleep at the wheel are early morning (2am-6am) and early afternoon (2pm4pm). These times are when the body clock reaches a natural dip, causing drowsiness and reduced concentration.

Stress: Tiredness and difficulty concentrating are typical symptoms of stress.

Irregular sleep patterns: This can be a problem caused by irregular work shifts and switching from day to night shifts without having sufficient time off in between for your body clock to adjust. Research has found shift workers are particularly high risk for sleep-

Driver Fatigue Factors that contribute to driver fatigue

Driving for long periods: Research has found driving deteriorates after two hours of continuous driving, as you become less able to concentrate, and slower to react to hazards. The longer you drive, the more rest you need to recover driving performance. Breaks are therefore recommended every two hours.

Vehicle engineering: Modern vehicles are usually quiet and comfortable for the driver, meaning a more relaxed drive. This can lull drivers, particularly in vehicles fitted with comfort-enhancing features such as cruise control.

Medication: Some prescription and over-the-counter drugs can cause drowsiness. Medications may carry warnings that are not clear they impair driving, for example small print that only advises not to operate heavy machinery.

Driver Fatigue Signs of fatigue Fatigue does not occur without warning, and most people recognize the symptoms but many still underestimate the dangers of continuing to drive while tired. It is important to recognize the warning signs of tiredness. These include: • Yawning • Noticing your eyes closing for a moment or going out of focus • Blinking more than usual • Feeling drowsy, tired or exhausted • Having trouble keeping your head up • Forgetting the previous few minutes of driving • Hallucinations • Humming in ears • General tiredness • Stiffness and cramps • Aches and pains • Daydreaming • Experiencing slower reaction times • Changing speed without reason • Fumbling for gear changes • Drifting in the lane or over lane lines.

Microsleep

A ‘microsleep’ occurs when someone nods off for between two and 30 seconds without realising or remembering it, often known as head-nodding. This occurs when people are tired but trying to stay awake, most common in monotonous situations, like motorway driving at night. A Brake and Direct Line survey found one in three (31%) of UK drivers surveyed admit having experienced a microsleep at the wheel. After a microsleep a driver may feel like they’ve just briefly nodded their head, but they have actually been asleep. During this time, they will have been completely unaware of the road and unable to control their vehicle. In six seconds, a vehicle being driven at 70mph travels about 200 metres, which is enough time to veer across three lanes of traffic or into the central reservation. Simulator studies have shown a clear relationship between microsleeps and crashes. If you nod off while driving at 70mph, you could travel 200 meters without knowing it

Driver Fatigue How to manage the risks associated with driver fatigue? Get a good night’s sleep before driving - aim for 7-8 hours Tell your boss and/or doctor about health problems that affect your sleep understand the effects any medicine you’re taking might have on your driving Make sure you take enough breaks while driving – at least every two hours

When driving: Take regular breaks – you should stop for at least 15 minutes every 2 hours share the driving if you can Use rest areas, tourist spots and driver reviver stops Stop and rest as soon as you feel tired Never drive for more than 10 hours in a single day If you are alone, use the radio/listen to music Keep the cab cool or chilled Check your intrument panels making sure your speed is within the posted limit and not becoming irratic due to fatigue

Remember the only substitute for sleep is sleep!

‘STOP REVIVE SURVIVE’.

Mental Health What is mental health? Mental health includes our emotional, psychological, and social well-being. It affects how we think, feel, and act. It also helps determine how we handle stress, relate to others, and make healthy choices.1 Mental health is important at every stage of life, from childhood and adolescence through adulthood. The impact of mental ill health •

1 in 4 people experience mental health issues each year.

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792 million people are affected by mental health issues worldwide.

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At any given time, 1 in 6 working-age adults have symptoms associated with mental ill health.

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Mental illness is the second-largest source of burden of disease in Eng land. Mental illnesses are more common, long-lasting, and impactful than other health conditions.

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Mental ill health is responsible for 72 million working days lost and costs £34.9 billion each year.

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Men aged 40-49 have the highest suicide rates in the UK

How do I know if someone has a mental health problem? Sometimes it will seem obvious when someone is going through a hard time, but there is no simple way of knowing if they have a mental health problem. Sometimes you don’t need to know. It’s more important to respond sensitively to someone who seems troubled than to find out whether or not they have a diagnosis. Although certain symptoms are common with specific mental health problems, no two people behave the same way when unwell. You may notice changes in their behavior or mood if you know the person well.

Mental Health What are the signs of mental health? Signs and symptoms of mental illness can vary, depending on the disorder, circumstances and other factors. Mental illness symptoms can affect emotions, thoughts and behaviors. Examples of signs and symptoms include: • • • • • • • • • • • • • •

Feeling sad or down Confused thinking or reduced ability to concentrate Excessive fears or worries, or extreme feelings of guilt Extreme mood changes of highs and lows Withdrawal from friends and activities Significant tiredness, low energy or problems sleeping Detachment from reality (delusions), paranoia or hallucinations Inability to cope with daily problems or stress Trouble understanding and relating to situations and to people Problems with alcohol or drug use Major changes in eating habits Sex drive changes Excessive anger, hostility or violence Suicidal thinking

Sometimes symptoms of a mental health disorder appear as physical problems, such as stomach pain, back pain, headaches, or other unexplained aches and pains. When to see a doctor If you have any signs or symptoms of a mental illness, see your primary care provider or a mental health professional. Most mental illnesses don’t improve on their own, and if untreated, a mental illness may get worse over time and cause serious problems.

IS...

MENTAL HEALTH

ISN’T...

A part of everyone

A sign of weakness

Something to look after

All in your head

Real and complex

Something you can just snap out of

Really important

Always a negative thing

Something you can change

Something to be ashamed of 38

Mental Health Eight tips for talking about mental health 1. Set time aside with no distractions It is important to provide an open and non-judgemental space with no distractions. 2. Let them share as much or as little as they want to Let them lead the discussion at their own pace. Don’t pressure them to tell you anything they aren’t ready to talk about. Talking can take a lot of trust and courage. You might be the first person they have been able to talk to about this. 3. Don’t try to diagnose or second guess their feelings You probably aren’t a medical expert, and while you may be happy to talk and offer support, you aren’t a trained counsellor. Try not to make assumptions about what is wrong or jump in too quickly with your own diagnosis or solutions. 4. Keep questions open ended Say, “Why don’t you tell me how you are feeling?” rather than “I can see you are feeling very low”. Try to keep your language neutral. Give the person time to answer and try not to grill them with too many questions. 5. Talk about self-care Discuss ways of de-stressing or practising self-care and ask if they find anything helpful. Exercising, having a healthy diet and getting a good night’s sleep can help protect mental health and sustain wellbeing. 6. Listen carefully to what they tell you Repeat what they have said back to them to ensure you have understood it. You don’t have to agree with what they are saying, but by showing you understand how they feel, you are letting them know you respect their feelings. 7. Offer them help in seeking professional support and provide information on ways to do this You might want to offer to go to the GP with them or help them talk to a friend or family member. Try not to take control and allow them to make decisions. 8. Know your limits You will have your own limits on the support that you can provide. And it’s important to take care of yourself too. Give yourself time to rest and process what they have told you or what’s happened. Try to help them create a support network of other friends, relatives and mental health professionals who can help them too.

DRIVERS MENTAL HEALTH ADVICE HGV Drivers commonly experience mental health issues such as anxiety, depression and stress, all of which impact their ability to work effectivly and safely. Long hours, night shifts. traffic, time away from home, lonliness all of it can contribute to some significant mental health issues in drivers. If you feel anxious or depressed then dont be afraid to reach out for help. Talk to someone - call a friend, visit GP or call one of the specialist helpines or charities listed below tat are recomended by the NHS.

SANE

Anxiety UK

Rethink Mental Illness

MIND

Samaritans

Men’s Health Forum

Relate

Alcoholics Anonymous

Emotional support, information and guidance for people affected by mental illness, their families and carers. SANEline: 0300 304 700077 Textcare: Comfort and care via text message, sent when the person needs it most: www.sane.org.uk/textcare Peer support forum: www.sane.org.uk/support Website: www.sane.org.uk/support Support and advice for people living with mental illness Phone: 0300 5000 927 (Monday to Friday 9:30am to 4pm) Website: www.rethink.org

Confidential support for people experiencing feelings of distress or dispair Phone: 116 123 (free 24-hour helpline) Website: www.rethink.org

The UK’s largest provider of relationship support.

Charity providing support if you have been diagnosed with anxiety condition. Phone: 03444 775 774 (Monday to Friday, 9:30am to 5:30pm) Website: www.anxietyuk.org.uk

Promotes the views and needs of people with mental health problems Phone: 0300 123 3393 Website: www.mind.org.uk

24/7 stress support for men by text, chat and email. Website: www.menshealthforum.org.uk

Website: www.relate.org.uk

Phone: 0845 769 7555 (24 Hour Helpline) Website: www.alcoholics-anonymous.org.uk

National Gambling Group

Narcotics Anonymous

Phone: 0808 8020 133 (daily, 8am to midnight) Website: www.begambleaware.org

Phone: 0300 999 1212 (daily, 10am to midnight) Website: www.ukna.org

Vunrable Road Users What is a Vunrable Road User? Definition – anyone using the public highway that doesn’t have protection from injury by their own vehicle’s structural form. Typical/prominent examples are pedestrians, cyclists, and motorcyclists, but can also include mobility scooters and equestrian riders; roller skaters and skateboarders are categorized as Pedestrians Vulnerable Road User is but not limited to: • Cyclists • Motorcyclists • Pedestrians • Mobility and electric scooter users • Plant and Mobile Equipment users Take extra care at Dock, Ports and warehouse sites as Material handling equipment will be in operation. MHE will have its own driving characteristics and may be slower then your Truck. MHE may stop or change direction without warning so please give the operator space. Always assume Vulnerable Road User are unaware of truck blind spots Truck safety research involving VRUs has shown that pedestrians, cyclists and moped riders are simply not aware of the difficulties drivers face when trying to perceive everything around the truck in busy cities. Be aware of common accident situations involving Vulnerable Road User It’s important to prepare for unpredictable and risky VRU behavior. There are three situations that stand out and they are most common in urban areas: •

Trucks turning right in right-hand traffic and left in left-hand traffic and colliding with VRUs, especially cyclists.

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Collisions at the front of the truck when pedestrians cross the road.

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Collisions with pedestrians when reversing.

Vunrable Road Users How big is the problem? In 2016, 463 Vulnerable Road Users were Killed or Seriously Injured in collisions involving HGVs on Great Britain’s roads. In 2012 it was 493. Of those 463, 121 died within 30 days of the collision. Of those 463 Vulnerable Road Users were killed or seriously injured in collisions involving HGVs in 2016:

38 % Motorcyclists

• 40% were pedestrians 40 % Pedestrians

• 38% were motorcyclists • 21% were pedal cyclists

21% Pedal Cycles

HGVs are disproportionately involved in collisions with Vulnerable Road Users. In 2015, HGVs comprised only 4% of urban traffic miles in London but were involved with 20% of pedestrian fatalities and 78% of cyclist fatalities. HGVs were involved in 53% of Vulnerable Road User fatalities across Great Britain in 2016. Construction-related HGVs comprised 38% of morning peak HGV traffic in a 2015 London road-side survey on 14 key freight corridors – more than any other sector.

Vunrable Road Users Pedestrians and children People don’t always cross roads at a safe place. And other factors can make them step off the pavement unexpectedly – particularly in built up areas. Here are a few things to bear in mind. •

You’re seven times more likely to kill someone if you hit them at 30mph, rather than 20mph

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At junctions, people can easily walk in front of a vehicle as it waits for a gap in the traffic

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Children are easily distracted and can run out into the road at any time

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Be more aware of children near schools and play parks

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Always follow signals from School Crossing Patrollers

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Make sure you stop at pedestrian crossings

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Remember, poor weather can make it harder for pedestrians to see properly.

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Never wave for someone to cross, as another vehicle could come past.

Driver vision affected by vehicle, including dirty windscreen and blind spots

10 5

driver behaved aggressivley or negligently for any reason

Factors not otherwise described such as self inflicted injury and unusual defects

Driver lost control of vehicle, including sudden braking and swearving

Driver distracted by any action in or out the vehicle, including mobile phones

Driver contrubuted by not looking or misjudging speed/distance

Poor manoeuvre or signalling contributed to crash

8 4 6

Vunrable Road Users Anticipate the road ahead Think about how you approach intersections and decide how to make your turn in the safest way possible. Stay alert and physically move to look and see better. Adapt your speed in busy urban areas – it is unlikely to impact on your delivery times. Prepare for safer driving in cities Allow time to adjust your seat and mirrors. Ensure that the mirrors and windows are clean, don’t obscure your view with monitors and personal items. Check all the truck’s safety systems, including cameras, are working and switched on before you start driving. Remember - you are the number one safety system Your truck’s safety systems and cameras are a valuable form of driver support. But a driver that actively assesses the road conditions and hazards is still the most important safety system in the truck.

General Information VEHICLE EQUIPMENT & CONDITION It is your responsibility to ensure the vehicle is kept in a clean and tidy condition. Full washing facilities are available in the depot. It is expected that the inside of the vehicle, (e.g. upholstery etc.) is kept clean. Periodically, vehicles will be checked for their cleanliness. Failure to keep the vehicle in a clean and tidy condition may result in you being invoiced with any cleaning costs that may be incurred. The use of cleaning agents must be restricted to those issued by the Company. Contact the Traffic Office and they will advise you what is available. Any driver using unauthorised cleaning agents will be responsible for any damage caused. A full inventory of the contents of your vehicle is kept in the Traffic Office. Any item that goes missing will be charged to the driver of the vehicle at the current market rate, unless the driver can prove extenuating circumstances. Any failure to comply with the vehicle cleanliness will render you potentially liable to disciplinary action. Serious or persistent breach may result in your summary dismissal without notice being paid. In the event of any dispute regarding vehicle cleanliness, the Company’s decision is final.

General Information TACHOGRAPH All drivers are required to download their digital tachograph cards daily, at the start of the shift and at the end of their shift, tramper drivers are the only exception to this. Tramper drivers will be required to download their tachograph at the end of their shift that terminates at their deport. **James Kembel ONLY** - Digital tachographs must be downloaded on the last working day of each week.

TIMESHEETS AND PAY Timesheets (See Appendix 4) are available from the Traffic Office. Timesheets and Nil Defect Reports for each shift must be handed in on the last working day of the week, i.e. Friday or Saturday. If you record a defect, then this must be handed into the Traffic Office immediately. Do not leave the yard if your vehicle is in an un-roadworthy condition Digital tachographs must be downloaded on the last working day of each week. Please ensure you have bona fide receipts for fuel, parking and any other expenses and these are attached to your timesheet. The Company will only pay for the cost of parking, exclusive of any meals included.

Tolls If you transit through a toll (other than the Dart charge) you must pay for the toll locally and retain a receipt for reimbursement of expenses.

General Information MOBILE TELEPHONES & OTHER PORTABLE EQUIPMENT It is a criminal offence to use a hand-held mobile telephone or any portable equipment whilst driving – you may get distracted which could lead to an accident. All vehicles are equipped with a hands-free kit. Do not, under any circumstances, hold your mobile phone or use any portable equipment e.g. Satellite Navigation Devices while driving. Driving includes times when you are stationary at traffic lights or during other hold ups. Those guilty of the offence will be subject to the prevailing fixed penalty plus penalty points system. The tablets installed in your vehicle are to allow you to contact your Traffic Office and allow your Traffic Office to contact you. The Group will not be liable for any fines incurred by you for using a mobile telephone whilst driving and any fines incurred will remain your responsibility. Employees who breach this policy may also be subject to disciplinary action in accordance with our disciplinary procedure. The only exception to this policy is if you need to make a call to the emergency services due to a genuine emergency. 112 is an alternative emergency number which will cut across to the best mobile network regardless of the network your phone is attached to.

RIGHT TO SEARCH The Group reserves the right to require employees to agree to submit their person or property to be searched, whilst on Company premises, or at any time at the requirement of a Supervisor or Manager. Failure to consent may give rise to a conclusion that the employee’s refusal was used as a means of avoiding detection.

PRIVATE VEHICLES Private vehicles parked on Group premises are left entirely at the owners’ risk

General Information Vehicle security & Secure Parking A heavy goods vehicle is a valuable company asset and, in the wrong hands, could become a serious safety risk to the public and to other road users. Uniserve is mindful of these facts and for that reason, has issued the following instructions, to be followed at all times. •

Never leave the keys in the vehicle when unattended

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Never leave the vehicle unattended whilst loaded, drivers should keep the vehicle in their line of sight at all times.

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Always lock the vehicle in a place where it may pose a risk or be under threat from theft or vandalism

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Loads must be adequately secured, and trailers locked before moving off

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When parking overnight, make sure you are in a designated truck stop or other suitable approved site (covered by CCTV where possible)

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Where possible, leave back doors open when trailer is empty (to demon strate that there are no valuable goods inside)

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If parking in a motorway service station, be sure to obtain a ticket.

Vehicle keys

Vehicle keys must be carefully controlled and managed. Keys must be kept secure in the transport office and only issued when driver requests them at start of their shift. They are to be handed in at the end of each shift and placed back on the peg.

Drivers start times

All drivers will be provided with a start time for their next shift, this start time will need to adhered to at all times.

Holiday & Absence request All Holiday and absence request must be made via myHR, no verbal requests via traffic office staff will be accepted. All time off and absence is subject to the company’s absence policy

CONTACT NUMBERS The Uniserve Group Unit 16A, Onward Way Langthwaite Business Park South Kirkby WF9 3AP Traffic Office Number: 01977 808695 Out of Hours Mobile: 07773 640329

James Kemball Limited Clickett Hill Road Felixstowe IP11 4AY Depot Office number: 01394 366201 Out of Hours Mobile: 07811 757492

The Uniserve Group Newhouse Farm Ind Est Mathern Chepstow NP16 6UD Traffic Office Number: 01291 638317 Out of Hours Mobile: 07500 058684

The Uniserve Group C/O Uniserve London Mega Terminal Thurrock Parkway Tilbury RM18 7HD Traffic Office Number: 01375 392999 Out of Hours Mobile: IG 07949 080651/ JW 07824 516383/ DY 07966 169832

The Uniserve Group Unit 4, Lyncastle Way, Appleton Thorn, Warrington, WA4 4ST Traffic Office Number: 01925 214500 Out of Hours Mobile: 07796 858187

The Uniserve Group C/O Brammer Headway Road Wolverhampton West Midlands WV10 6PZ Traffic Office Number: 07917 421202/ 07976 535017

James Kemball Limited Central Crescent Marchwood Industrial Estate Southampton SO40 4BJ Traffic Office Number: 02380 004901 Out of Hours Mobile: 07891 413102