Customers or Patrons? How You Look at Your Library’s Users Affects Customer Service The debate on “what to call a person visiting the library?” has been around for years now. Even though a lot of people have settled on to the term “patron,” but there are many people who think “customers” suits them best. Well, the answer to “what term to use?” totally depends upon the services offered by the library. But up to a lot extent, the terminologies used by the library matters too. This is because terms aid the people to identify the brand more easily and conveniently. So, what do all the terms mean?
PATRON Patron is any person who offers support and money to an organization or just an artist. These people can buy services offered by a business, library, or any other firm. If you prefer calling your library as the Patron Services Library, then you let the readers know that their role in your library is unique, unduplicated, and invaluable.
CUSTOMERS A customer is a person who buys products or services from a firm or a business.
USER Someone who uses things, it can be free or paid service.
STUDENT A person who is studying something or someone who attends schools, colleges, or universities.
MEMBER A person who is a part of a group or an organization
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