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Information Technology and Telecommunication Services Cabinet Briefing Nick Ganesan Fayetteville State University January 6, 2010


Agenda 

Organization 

 

FSU’s Technology Environment Service Catalog 

 

Staffing & Responsibilities

Services provided

IT Benchmarks ITTS Focus FY 2009-10


ITTS Division - Organization


FSU ITTS Staffing Chart


FSU Technology Environment


RATIO: Students per IT Staff Students per IT staff 60 of 957 respondents for whom student FTE count is available (Filtered, modify settings in Data by Institution) Carnegie

Mean

Median

Min

Max

FSU DATA

MA

185.12

166.16

81.34

401.79

159.3


IT Budget Comparison (FY2008-09)

Salaries & Benefits Contractual Services - 22100P Other Services - 22300P Hardware/Software Maintenenace Supplies - 23000P Capital Purchases - 24000P Other Expense Adjustments - 25000P Total FY09 Budget

$ 1,948,302.00 $ 104,378.00 $ 368,424.00 $ 862,033.00 $ 124,997.00 $ 471,075.00 $ 265,016.00 $ 4,144,225.00


ITT Services Scope Description

Count

Employees

1000

Students

6400 +

FSU Desktop Computers

1660

FSU Laptops

341

Smart Classrooms

57

Video Conferencing Facilities

6

Interactive 3D Classroom

1

FSU Printers

392

Fax Machines

127

Scanners

?


IT Service Catalog Application Services

Network & Systems Services

Collaborative Tools

Desktop/Laptop Services

Instructional Technology Services

BANNER

Application Hosting and Server management

E-Mail

Annual Desktop Refresh

Smart classroom installation and maintenance

Helpdesk software

FSU Network connectivity

Calendaring

Desktop/laptop Support

Streaming Media Services

Reporting - WEBFOCUS

Wireless Network

Video Conferencing

Productivity Software Licensing

Computing Laboratories

CORE - Cashiering

Remote Access - CITRIX

WEB Conferencing

User Training/Orientation

Academic Software ( 40 plus discipline specific software)

AD ASTRA - Scheduling

Internet Services

Telephony

New user orientations

Blackboard - Course Management

Managed Print Services

Cellular Phone contracts

Freshman Student orientations

Xtender - Scanning and Archiving

RAVE Emergency Notification System

Online Campus directory

Instructional Software licensing

Database management

Data Back-up services

Distance Learning Technology installation & Maintenance

Data Warehouse

Network Cabling

Interactive 3D Technology installation & Maintenance

UNCFSU web site

Network Security

Data Interface Services

Network user account management

Application Research

Networked storage management

Application Training

Satellite Television – Campus TV Services

Data Security


FSU ITTS Helpdesk Statistics Helpdesk Service Requests Academic Computing Network Services Desktop/PC/Laptop BANNER/ERP Services Telephone Services Systems Services E-Mail Services ResNet Print Services PC Invetory Mgmt WEB Services

2008-09 2007-08 435 563 271 561 2351 1841 1358 1150 36 26 920 695 165 95 371 183 772 538 421 243 925 1041 8025 6936


Classroom Technologies Classroom technology 60 of 962 respondents (Filtered to compare with similar institutions) (FY 2008-09 Data) Technology Wired Internet connections

FSU Data

Mean %

Median %

Min %

Max %

Count

100%

96.10%

100%

55%

100%

60

Wireless Internet connectivity

66%

57.80%

60%

0%

100%

60

LCD projectors

60%

67.90%

73.50%

5%

100%

60

Computers

60%

51.80%

49.50%

0%

100%

60

Televisions

1%

29.90%

15%

0%

100%

60

Smart boards

52%

6.20%

2%

0%

50%

60

Document projectors / systems / cameras

45%

28.60%

10%

0%

100%

60

2%

5.10%

1%

0%

100%

60

10%

23.20%

80%

2%

100%

60

Clickers (personal response systems) Other %


ITTS FY 09-10 Areas of Focus 1.

High-Availability of Critical Systems 1. 2. 3.

BANNER Hosting Redundant WEB site at MCNC Explore options for E-Mail Services 1.

2.

Add 5 more technology-enabled classrooms 1.

3.

Budget dilemma – refreshing aged technology-enabled classrooms. Each year at least 5 or more classrooms become 5 or more years old.

Technology Training 1. 2. 3.

4.

Outsourcing vs Hosting @ MCNC

Administrative Staff (MS Office & Campus technologies) Faculty (Administrative & Classroom technology orientation) Students (Campus technology orientation)

Decision Support System – Reporting Services 1.

Explore options for data warehouse/dashboard system


FSU Website Home Page Management 

The process (not working, obviously) 

Technologists and CIO is posting stuff to the homepage as information becomes available PR needs to take ownership for the content (information, graphics, photos and timeliness)

ITTS Overview  

Fayetteville State University's Information Technology Organization overview

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