Information Technology and Telecommunication Services Cabinet Briefing Nick Ganesan Fayetteville State University January 6, 2010
Agenda
Organization
FSU’s Technology Environment Service Catalog
Staffing & Responsibilities
Services provided
IT Benchmarks ITTS Focus FY 2009-10
ITTS Division - Organization
FSU ITTS Staffing Chart
FSU Technology Environment
RATIO: Students per IT Staff Students per IT staff 60 of 957 respondents for whom student FTE count is available (Filtered, modify settings in Data by Institution) Carnegie
Mean
Median
Min
Max
FSU DATA
MA
185.12
166.16
81.34
401.79
159.3
IT Budget Comparison (FY2008-09)
Salaries & Benefits Contractual Services - 22100P Other Services - 22300P Hardware/Software Maintenenace Supplies - 23000P Capital Purchases - 24000P Other Expense Adjustments - 25000P Total FY09 Budget
$ 1,948,302.00 $ 104,378.00 $ 368,424.00 $ 862,033.00 $ 124,997.00 $ 471,075.00 $ 265,016.00 $ 4,144,225.00
ITT Services Scope Description
Count
Employees
1000
Students
6400 +
FSU Desktop Computers
1660
FSU Laptops
341
Smart Classrooms
57
Video Conferencing Facilities
6
Interactive 3D Classroom
1
FSU Printers
392
Fax Machines
127
Scanners
?
IT Service Catalog Application Services
Network & Systems Services
Collaborative Tools
Desktop/Laptop Services
Instructional Technology Services
BANNER
Application Hosting and Server management
Annual Desktop Refresh
Smart classroom installation and maintenance
Helpdesk software
FSU Network connectivity
Calendaring
Desktop/laptop Support
Streaming Media Services
Reporting - WEBFOCUS
Wireless Network
Video Conferencing
Productivity Software Licensing
Computing Laboratories
CORE - Cashiering
Remote Access - CITRIX
WEB Conferencing
User Training/Orientation
Academic Software ( 40 plus discipline specific software)
AD ASTRA - Scheduling
Internet Services
Telephony
New user orientations
Blackboard - Course Management
Managed Print Services
Cellular Phone contracts
Freshman Student orientations
Xtender - Scanning and Archiving
RAVE Emergency Notification System
Online Campus directory
Instructional Software licensing
Database management
Data Back-up services
Distance Learning Technology installation & Maintenance
Data Warehouse
Network Cabling
Interactive 3D Technology installation & Maintenance
UNCFSU web site
Network Security
Data Interface Services
Network user account management
Application Research
Networked storage management
Application Training
Satellite Television – Campus TV Services
Data Security
FSU ITTS Helpdesk Statistics Helpdesk Service Requests Academic Computing Network Services Desktop/PC/Laptop BANNER/ERP Services Telephone Services Systems Services E-Mail Services ResNet Print Services PC Invetory Mgmt WEB Services
2008-09 2007-08 435 563 271 561 2351 1841 1358 1150 36 26 920 695 165 95 371 183 772 538 421 243 925 1041 8025 6936
Classroom Technologies Classroom technology 60 of 962 respondents (Filtered to compare with similar institutions) (FY 2008-09 Data) Technology Wired Internet connections
FSU Data
Mean %
Median %
Min %
Max %
Count
100%
96.10%
100%
55%
100%
60
Wireless Internet connectivity
66%
57.80%
60%
0%
100%
60
LCD projectors
60%
67.90%
73.50%
5%
100%
60
Computers
60%
51.80%
49.50%
0%
100%
60
Televisions
1%
29.90%
15%
0%
100%
60
Smart boards
52%
6.20%
2%
0%
50%
60
Document projectors / systems / cameras
45%
28.60%
10%
0%
100%
60
2%
5.10%
1%
0%
100%
60
10%
23.20%
80%
2%
100%
60
Clickers (personal response systems) Other %
ITTS FY 09-10 Areas of Focus 1.
High-Availability of Critical Systems 1. 2. 3.
BANNER Hosting Redundant WEB site at MCNC Explore options for E-Mail Services 1.
2.
Add 5 more technology-enabled classrooms 1.
3.
Budget dilemma – refreshing aged technology-enabled classrooms. Each year at least 5 or more classrooms become 5 or more years old.
Technology Training 1. 2. 3.
4.
Outsourcing vs Hosting @ MCNC
Administrative Staff (MS Office & Campus technologies) Faculty (Administrative & Classroom technology orientation) Students (Campus technology orientation)
Decision Support System – Reporting Services 1.
Explore options for data warehouse/dashboard system
FSU Website Home Page Management
The process (not working, obviously)
Technologists and CIO is posting stuff to the homepage as information becomes available PR needs to take ownership for the content (information, graphics, photos and timeliness)