UManitoba Recreation Services 2015 16 Annual Report

RECREATION SERVICES

2015/2016

ANNUAL REPORT

INTRODUCTION Welcome

What We Do

Dear University of Manitoba Community,

Recreation Services is a service unit within the Faculty of Kinesiology and Recreation Management at the University of Manitoba. We provide active living opportunities for 29,000 U of M Students, Faculty & Staff, Alumni and the general public at two campus locations.

Thank you for reviewing our annual report that includes highlights from April 2015 to March 2016. 2015/16 was an exciting year for Recreation Services and the University of Manitoba. In April, we hosted the official grand opening of the Active Living Centre and at the end of the year we were honored to learn that the Active Living Centre was awarded the Outstanding Sports Facility of 2016 award presented by NIRSA: Leaders in Collegiate Recreation. Simultaneously, all University of Manitoba students were provided access to the Active Living Centre. These two initiatives demonstrate the University of Manitoba’s commitment to providing an outstanding recreational experience to our campus and surrounding communities.

Some notable initiatives from this past year also include: • New fitness and resistance equipment installed at the Joe Doupe Recreation Centre (Bannatyne Campus), • New hours of operation opening at 6:00am on weekdays, • Adding 18 new instructional and specialty fitness programs, • The addition of member preferred pricing for all programs (20% off ), • New on-line registration for intramural sports, and • Enhanced marketing and communication strategies that utilized new mobile, digital and print solutions Areas of challenge this past year included navigating our way through opening a new building and having significantly more members and program participants.

Mission To provide accessible, educational and enjoyable recreational experiences that benefit the campus and surrounding communities.

Vision We will be recognized as innovators in leisure and recreation and through our programming and facilities we will develop communities that live actively so that they may live better.

Table of Contents Organizational Chart.....................................................................................3 Participation & Engagement Membership...........................................................................................................4 Programs & Services..........................................................................................5

In moving forward for 2016-17, we plan to implement a new software system, re-visit our hours of operation and continue to focus on engaging and retaining members and program participants through accessible, educational and enjoyable recreational experiences that benefit our campus and surrounding communities.

Intramural Sports.................................................................................................6

In conclusion, Recreation Services was very successful this past year and we hear from our users often that we offer more than just a gym or a place to take a program, but rather Recreation Services is a vital campus resource that provides opportunities for students, staff and the community a sense of belonging, a place to relieve stress and a place to become more physically and mentally active. Recreation Services will continue to, through its facilities and programs, develop communities that live actively so they may live better. We look forwarding to being part of your routine in the coming year.

Intramural Benchmark Survey.....................................................................9

Sincerely, TANYA ANGUS Director, Recreation Services

Highlights.............................................................................................................. 14

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REC Clubs..................................................................................................................7 Campus Impact Highlights.................................................................................................................8

Student Employment.................................................................................... 10 Program Participant Survey & Community Outreach.............. 11 Staff Biography - Ulla Liljegren.............................................................. 12 Facility Profile - Active Living Centre................................................. 13 Administration

OUR TEAM 2015/16 Organizational Chart GENE MULLER

DIRECTOR, ACTIVE LIVING

TANYA ANGUS

DIRECTOR, RECREATION SERVICES

JENNIFER HURRIE

COORDINATOR, HEALTH PROMOTION & ASSESSMENT

ADAM TOFFAN

ASST FITNESS TESTING & ASSESSMENT COORDINATOR

KYLA RAY

COORDINATOR, INTRAMURAL SPORTS & CLUBS

ULLA LILJEGREN

FITNESS & PROGRAMS COORDINATOR

FARALEE WILSON

ASST FITNESS & PROGRAMS COORDINATOR

KERRI CHASE

SUPERVISOR, JOE DOUPE RECREATION CENTRE

ANDREA DIETRICH

COORDINATOR, FITNESS & FACILITIES JOE DOUPE

KORI CUTHBERT

CLIMBING COORDINATOR

KYLE SOKOLOSKI

MEMBERSHIP COORDINATOR

JARED LADOBRUK

MARKETING COORDINATOR

CHRISTIAN ROWSON

SUPERVISOR, CUSTOMER SERVICE

CHELSEY PROKESCH

EVENING COORDINATOR, CUSTOMER SERVICE

ORION NG

ASSIST. COORDINATOR, INTRAMURAL SPORTS & CLUBS

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PARTICIPATION & ENGAGEMENT

MEMBERSHIP & FACILITIES

MEMBERSHIP & FACILITIES Highlights •• 34,697 memberships sold and/or activated •• 20,251 U of M students activated a membership •• 686,182 member visits at the Active Living Centre •• 71,469 member visits at the Joe Doupe Recreation Centre or 205 average visits per day •• 1,008 workouts per day on ALC cardio equipment •• Over 800 hours of open gym, pool, ice, studio and court time was available every week during the fall and winter for informal member recreation •• Women’s Only times were added to the pool and circuit studio for informal recreation MEMBERSHIPS SOLD BY CATEGORY U of M Faculty & Staff

1,107

Alumni

680

Community Adult

133

Dependant

143

Non-U of M Student/Intermediate

999

Lifestyle

593

Senior/Super Senior

218

Spouse

361

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757,651

TOTAL MEMBER VISITS AT BOTH CAMPUS LOCATIONS

344,698

TOTAL WORKOUTS ON THE ALC CARDIO EQUIPMENT

110,973

HOURS LOGGED ON THE ALC CARDIO EQUIPMENT

5,480

LOCKERS WERE RENTED

2,006

AVERAGE MEMBER VISITS PER DAY IN THE ACTIVE LIVING CENTRE

68%

OF THE STUDENT BODY ACTIVATED A MEMBERSHIP

PARTICIPATION & ENGAGEMENT

PROGRAMS & SERVICES

PROGRAMS & SERVICES Highlights •• Over 340 instructional and group fitness plus classes were offered in 12 different categories •• 1,629 instructional/group fitness plus participants at the Fort Garry campus and 558 specialty fitness participants at the Bannatyne campus •• 18 new instructional/group fitness plus programs were introduced •• 1,500 hours of group fitness classes were programmed for the entire year (over 45 classes per week during the academic term) resulting in 82.3 participations per day

38,936

TOTAL PROGRAM PARTICIPATIONS

28,144

GROUP FITNESS PROGRAM PARTICIPATIONS

1,125

PARTICIPATIONS ON THE ALC CLIMBING WALL

•• 12 different personal training and assessment services were offered with 624 personal training/ fitness assessments conducted •• 1,497 UM Leagues participants, including 462 U of M alumni, competed in both our hockey and soccer leagues in a total of 562 games •• 649 First Aid and CPR clients were trained at the Bannatyne campus •• 703 occupational testing participants were evaluated for fire, paramedic and law enforcement employment standards

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PARTICIPATION & ENGAGEMENT

INTRAMURAL SPORTS

INTRAMURAL SPORTS Highlights • 12 sports were offered during the fall and winter academic terms in three divisions of play including co-ed, open and women’s only • 2,617 total participants in our Fort Garry campus program and 414 total participants in our Bannatyne campus program • 2,680 unique students participated • There were 14,910 moments of student engagement during the season i.e. every time a student participated in an intramural game = 1 incident of engagement • Demographic: 2,157 males (71%) and 874 females (27%) • The top three sports for participation: Ice Hockey (842), Soccer (735) and Volleyball (609)

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3,031

INTRAMURAL PARTICIPANTS

1,246

INTRAMURAL GAMES WERE PLAYED

9.2%

OF THE U OF M STUDENT BODY PLAYED INTRAMURAL SPORTS

PARTICIPATION & ENGAGEMENT

REC CLUBS

REC CLUBS Highlights • 10 REC Clubs were available • Club teams traveled to 11 out-of-town competitions • Demographic: 743 males (74%) and 261 females (26%) • Participation: 727 U of M students, 183 alumni, 51 faculty and staff, 47 general public • The University of Manitoba Climbing Club hosted two events with 141 participants • The Climbing Club renovated the bouldering wall in the Frank Kennedy Centre

2,800

HOURS OF CLUB SPORT TIME WAS PROGRAMMED OVER 46 WEEKS

1,008

CLUB PARTICIPANTS

727

U OF M STUDENTS PARTICIPATED IN THE CLUBS SPORTS PROGRAM

• The Synchronized Skate Club competed in six events across the country earning three first place finishes and finishing 12th at nationals • The Ultimate Club competed in three events winning the Canadian Prairie Championships and finishing 2nd at the Canadian Nationals • The Rugby Club competed in two tournaments in Regina, Saskatchewan and Wayne, Nebraska • The Tennis Club hosted a doubles tournament in November of 2015

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CAMPUS IMPACT

CAMPUS IMPACT

CAMPUS IMPACT Highlights • 2015/16 campus recreation and intramural survey key findings:

90%

OF USERS AGREE THAT PARTICIPATING IN RECREATION SERVICES’ PROGRAMS HAS CONTRIBUTED TO THEIR QUALITY OF LIFE

89%

OF INTRAMURAL PARTICIPANTS AGREE THAT THE PROGRAM PROVIDED AN OPPORTUNITY FOR STRESS RELIEF

80%

OF U OF M STUDENTS WHO USE THE RECREATION FACILITIES AND PROGRAMS REPORT THEY HAVE A GPA OF 3.0 OR HIGHER

69%

OF INTRAMURAL PARTICIPANTS AGREE THAT THE PROGRAM HELPED TO IMPROVE LEADERSHIP SKILLS

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CAMPUS IMPACT

Intramural Sports Benchmark Survey The intramural sports benchmark survey is an on-line assessment that is administered in the fall and winter of the academic year to all U of M students who participate in the intramural sports program.

Highlights Did the program increase academic skills in the following areas: • Teamwork skills (84% agree)

• Communication skills (82% agree) • Leadership skills (69% agree) • Time Management (59% agree) • Concentration (57% agree) • Ability to multi-task (57% agree) • Problem-solving skills (52% agree) Did the program provide the following opportunities:

• Staying healthy and active (97% agree) • Stress relief (89% agree) • Growth outside of the classroom (83% agree) • Networking with other students (83% agree) Additional Findings

• 95% of students report that having fun was an important part of their participating in the program

• 94% of students report that participating in recreation in a •

social setting was an important part of their participating in the program 94% of students report that exercise and fitness was an important part of their participating in the program

• 93% of students would play intramural sports again • 78% of students said that participation in the program

78%

OF UM STUDENTS WHO PARTICIPATED IN INTRAMURALS REPORT THAT IT HELPED TO CONTRIBUTE TO THEIR ACADEMIC SUCCESS IN UNIVERSITY

contributed to their academic success in university

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CAMPUS IMPACT

Student Employment Students employed by Recreation Services develop leadership skills, build a sense of community, and enhance their professional development through practical and relevant applications that prepare them for the future. Recreation Services continues to be one of the largest student employers on campus working over 30,000 hours annually.

Highlights

• 72 students were employed as supervisors, officials and • •

scorekeepers with the Intramural Sports program working a combined total of approximately 4,700 hours 51 U of M students were employed as Customer Services Representatives serving Recreation Services members, Mini U and Bison Sport clients working approximately 23,500 hours 12 U of M students were employed as Fitness Attendants and Personal Trainers working approximately 6,200 hours.

• A marketing field work student was hired providing over 550 hours of experiential learning opportunities

34,400

HOURS WERE WORKED BY U OF M STUDENT STAFF

135

STUDENTS WERE EMPLOYED

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CAMPUS IMPACT Adult Programs Participant Survey

Community Outreach

Our Program Participant survey is annual on-line assessment that is administered each April. The survey provides data to help us determine if we are meeting our programming objectives in a variety of areas. For our 2015/16 survey we had 2,133 respondents.

Our facilities and programs are also available to the general campus and surrounding communities. Recreation Services recognizes that we have an opportunity to impact these communities by creating and providing opportunities for them to be active so that they may live better.

Highlights

As part of our community outreach strategy, we offer a bi-annual open house event in early January and September where the general public can use our fitness and recreation facilities and try our programming at no cost. Of the 1,592 people that registered for Free Week, 643 visited Recreation Services for the very first time.

• 90% of program participants agree that our programs has contributed to qualify of life

• 88% agreed that our programs met the physical activity needs of participants

• 87% of program participants agree that our programs

expanded their interests in being physically fit and active

• 70% agree that Recreation Services’ programs have provided •

the participant with skills/abilities that can be transfered elsewhere in life 58% of agree that participation in Recreation Services’ programs have provided the opportunity to find community and build new social relationships on campus

Additional Findings For your participation in Recreation Services’ programs, do you feel you have experienced the following benefits?

FREE WEEK REGISTERED ATTENDANCE U of M Students

504

Faculty & Staff

123

Alumni

248

General Public

466

Total

1,592

• 77% agree on an improved feeling of well-being • 72% experience improved fitness level • 63% of participants believe that a benefit to taking our

“

Related to stress management, participating in Recreation Services (programs) has helped to calm me down and reduce anxiety.

..I feel though as if I am doing something in life other than academics which is highly self-satisfying...

Being able to participate in an activity on campus and have some time alone exercising away from the busy academic setting!

- Programs Survey Participant Responses

“

• • • •

programs is better overall health 55% experience improved self-confidence 51% agreed on better sleep 50% experience improved stress management Only 1.5% report no improvement

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STAFF BIO

Staff Bio: Ulla Liljegren Ulla Liljegren is a fitness professional and the coordinator of fitness and programs with Recreation Services. Ulla has been teaching programs with Recreation Services for 30 years and is personally responsible for improving the physical wellbeing of all her current and past students. Ulla’s qualifications and highlights include: • Accreditation through the Manitoba Fitness Council holding specialties in Group Fitness, Resistance Training, Aquafitness, Older Adult, Cycling and Yoga • Fitness leader, evaluator of fitness leaders as well as CSEP (Canadian Society of Exercise Physiology) certified as a fitness consultant and personal trainer

• Level 1 Hypopressive low pressure fitness certification • Graduated with Bachelor of Arts and Bachelor of Recreation Studies degrees both from the University of Manitoba Ulla shares her passion and fun for physical activity as a presenter, leader and a consultant. She has extensive knowledge in fitness testing of all levels and all ages. She has held many positions within the fitness industry and recreation community and has also been honoured with a nomination of Women of Distinction in a category of Fitness and Active Living. Ulla enjoys being active herself by playing ringette, snowboarding, cross country skiing, biking, volleyball and squash. She believes in living life actively and her motivation is to inspire everyone to do the same, and make your own health the first priority.

“

I truly love teaching classes. It is very rewarding to know that the participants have enjoyed their experience when they leave a class with a smile and at a same time bursting with positive energy.

- Ulla Liljegren

“

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FACILITY PROFILE Facility Profile: Active Living Centre Officially opened in April of 2015, this 100,000 sq.ft. facility benefits the campus and surrounding communities by promoting healthy living and offering countless opportunities to be active. The Active Living Centre combines the benefits of an ultra-modern fitness facility with research that will help Manitobans enjoy healthier lifestyles, build healthier communities and explore solutions to manage and prevent chronic diseases.

Shortly after the grand opening, the Faculty of Kinesiology and Recreation Management was thrilled to announce that the Active Living Centre had won the NIRSA: Leaders in Collegiate Recreation Outstanding Sports Facility Award. A project designed by Cibinel Architects Ltd and Batteriid Architects, the Active Living Centre was noted by NIRSA as a “facility that demonstrates excellence in a number of critical areas, including architectural design, functionality, and how well the facility meets its intended purpose.” The Active Living Centre, along with 13 other facilities from across North America, was bestowed with the honour and became the first facility in Canada to win the award in almost 30 years. Highlights of the facility include:

• Fitness level with cardio and fitness machines and free weights • Three multi-purpose studios • 10.5 meter climbing wall • 200-metre elevated track • High-performance training facility • Applied research center • Agora (social area for students/patrons with food service) The fitness level features equipment of the best technology and includes 160 pieces of cardio equipment, 64 pieces of resistance equipment, 49 pieces of strength equipment, 14 pieces of core and stretching equipment and over 1,000 pieces of free weights and accessories.

Photographer: Jerry Grajewski Photograph supplied by: Cibinel Architecture LTD.

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ADMINISTRATION Highlights Human Resources In April of 2015 Kori Cuthbert joined the Recreation Services team as coordinator for the Active Living Centre climbing wall. Kori is responsible for all programming for the wall including wall maintenance and safety. Kori holds a Bachelor of Kinsieology from the University of Manitoba and is also a Certified Personal Trainer through the Canadian Society of Exercise Physiology. Kori is an Association of Canadian Mountain Guide Climb Instructor - Level 2 and has over ten years of climbing experience.

Faralee Wilson joined the team as assistant fitness and program coordinator in November of 2015. Faralee holds a B.A. from the University of Manitoba, is a Manitoba Fitness Council Certified Instructor, Trainer of Fitness Leaders and Evaluator of Fitness Leaders. She is a Certified Personal Trainer through the Canadian Society of Exercise Physiology and has been a sessional instructor with the Faculty of Kinesiology and Recreation Management at the University of Manitoba since 2008 and a teaching assistant since 2015.

Faralee had previously worked with Recreation Services as a group fitness and adult instructional program instructor since 2010.

Kyle Sokoloski became our new membership coordinator in July of 2015 after spending two years as a customer services representative for the Faculty of Kinesiology and Recreation Management. Kyle oversees the membership area for Recreation Services and is responsible for all aspects of that area including member service and administration. Kyle is a graduate of the Asper School of Business at the University of Manitoba where he completed a Bachelor of Commerce degree in marketing.

Andrea Dietrich joined Recreation Services in August of 2015. Andrea is the fitness and facilities coordinator at the Joe Doupe Recreation Centre at our Bannatyne campus location. Andrea provides fitness expertise to the entire Joe Doupe membership and also provides personal training and assessment services. Andrea has a Bachelors degree in Psychology and Anthropology, is certified as a personal trainer through the Canadian Society of Exercise Physiology as well completed her Bachelor of Kinesiology from the University of Manitoba in 2015.

Orion Ng joined Recreation Services in November of 2015 as the assistant intramurals, clubs and leagues coordinator. Orion graduated from the University of Manitoba in 2015 with a Bachelor of Recreation Management and Community Development.

Adam Toffan also joined Recreation Services as assistant fitness training and testing coordinator in August of 2015. Adam has a Masters of Science specializing in Sports Mechanics, NSCA-CSCS, Olympic Weightlifting level 1 and FMS level 2. Adam has eight years of sport specific training experience including Olympic and National team athletes. Adam also has experience in occupational training and testing and functional movement screening.

Special Events Recreation Services was present at all major campus promotional and informational events including Orientation Week, Evening of Excellence, Info Days and Head Start. Our attendance at these events provided Recreation Services the opportunity to introduce active living to new and prospective students as a key campus resource that can help students reach their academic, social and mental and physical health goals.

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ADMINISTRATION Marketing Communication efforts were enhanced during the academic year in order to improve member retention and grow program participations.

Increases in resources allowed for more visibility of programs, services, and facilities through a variety of mediums and increased reach to opportunistic markets.

Activity Guide Our activity guide was completely redesigned improving readability and our brand presence • A new edition of the activity guide was available for each new session in the fall, winter and spring/summer • 50,000 copies were printed mailing approximately 43,000 to homes within a 10km radius of the campus • Digital copies were uploaded to both our website and mobile app

@

E-mail We introduced a new email service that drastically improved our ability to communicate with members/participants

• 24 emails were sent • 18,725 total subscribers • 132,406 total opens with an annual average open rate of 35.7% • 224,527 successful email deliveries Mobile App We introduced an app that improved the user experience by providing mobile access to all schedules and information

• Available for both Andriod and iOS platforms • 6,069 total downloads • 125,000 total page views or 365 average page views per day Social Media Social media strategy focused on our brand storytelling to increase awareness and reach

• 433 Instagram followers • 826 Twitter followers • 2,291 Facebook page likes • 4,479 Youtube views

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Recreation Services 145 Frank Kennedy Centre University of Manitoba Winnipeg, Manitoba Canada R3T 2N2 204.474.6100 | uofmactiveliving.ca Comments or Questions: jared.ladobruk@umanitoba.ca