Frontline Leadership Series

Utah Manufacturers Association

Frontline Leadership Series

Frontline leaders are responsible for leading almost 80% of the workforce, but many feel they are not prepared for their new and or current roles. Their responsibilities can include training, monitoring, hiring, firing, resolving, and assigning. Frontline supervisors report to middle or executive management and are often an organization’s largest population of leaders. Research shows many CFOs are not confident in their organization’s ability to develop new leaders or attract and retain top talent. The solution lies in developing the learning culture.

Frontline leaders encounter their fair share of issues on their way to becoming leaders. Diverse age groups within departments, unmotivated workers, “tribal” knowledge, and resistance to change are some of the problems supervisors face when attempting to implement new protocols or training. Frontline supervisors are essentially the choke point between upper management and frontline workers. They field tremendous demands from both sides, and, if supervisors are disengaged or lack leadership abilities, they can feel like their jobs are thankless.

UMA wants to help you develop your current workforce and reduce costs, increase retention, and improve your bottom line. Helping develop your frontline leaders is a critical piece of creating a learning culture and equipping them with the tools they need to succeed will reduce talent turnover. Helping your employees transition from peer to leader is one of the most important investments you can make. Though it’s common for frontline supervisors to be first-time managers, they are responsible for critical day-to-day operations and influencing the work of their direct reports. They are also often tasked with implementing any continuous improvement strategies their organization adopts.

The series covers Practical Leadership, Interpersonal Communication, Emotional Intelligence, and Managing Conflict. We understand that pulling your leaders from the production floor is costly and we want to ensure each topic is engaging, meaningful, and covers the material they need to help them succeed. Frontline leadership training combines the practical skills required to manage frontline workers and the ability to make proactive decisions that will benefit the overall success of the organization.

This training can be offered in multiple ways. The membership cohorts will begin in late September and spots are filling fast. By covering a topic, a month, it allows companies to plan accordingly with their personnel resources. Offered at a central location with a hybrid method it makes it convenient for you. If you would prefer a private cohort on-site, we are able to accommodate that as well.

To sign up for the September cohort, or if you want to discuss options, please reach out to Megan Ware, Director ofWorkforce Development.