Selling cruise conference chronicle june 2013 final online version

Chronicle Selling Cruise Conference

CRUISE CONVENTION

SELLING CRUISE CONFERENCE SOUTHAMPTON 2013

June 2013 | www.cruiseexperts.org | Brought to you by CLIA UK & Ireland

Key note speakers announced for CLIA UK & Ireland’s Columbus Day From the desk of CLIA UK & Ireland More than 400 delegates are expected to attend Columbus Day which is taking place for the first time in Liverpool on Thursday 19 September. The event is designed for directors, senior managers and owner/managers who will hear topics ranging from global changes within cruising to how retailing is adapting to reflect a rapidly changing customer. The day will also feature networking opportunities and the CLIA UK & Ireland Respected cruise industry figure Michael Bayley, President & CEO of Celebrity Cruise Excellence Awards to recognise the contributions made by individuals within the Cruises, is keynote speaker bringing a truly global perspective to recent changes within cruise sector. the industry. He is joined by Steve Odell, President Europe & Asia Pacific for Silversea Cruises who addresses business opportunities within all cruise sectors.

CLIA UK & Ireland director Andy Harmer: ‘We are delighted to announce such a strong line up of speakers for this year’s Columbus Day. These successful business experts will Bringing a different business perspective are entrepreneurs Jo Malone, whose provide delegates with inspiration and knowledge so that they can continue to drive eponymous line of fragrances is still one of the world’s best selling luxury lines, and their business growth and cruise sales.’

Mike Southon, business ambassador and mentor for the City of Liverpool. Group Managing Director of Mail Newspapers, Guy Zitter, whose career has included running For further information and to book please visit www.cruiseexperts.org his own restaurant and nightclubs, also joins the distinguished line up.

Monday 17 June: CLIA UK & Ireland has today announced a top line up of business experts for the association’s Columbus Day conference, an event designed to help delegates realise their full business potential and increase their cruise sales.

CLIA Cruise Excellence Awards 2013 From the desk of CLIA UK & Ireland Get the recognition that you deserve! Enter now and be recognised at our annual Awards Ceremony on Sep 19th!

Whilst this is not the first year of our Cruise Excellence Awards, these are our first as CLIA UK & Ireland – so in this special year why not get the very special recognition that the only cruise industry official travel agent awards can bring you?

Visit cruise-liverpool.com for latest hotel offers available to cruise passengers.

With its world class attractions, spectacular events, world class sport and unrivalled musical heritage, Liverpool is the ideal destination to visit and explore.

www.cruise-liverpool.com

Our expert panel of judges will be reviewing all entries received from travel agents that demonstrate that they have innovated, changed and ‘thought ahead’ since summer last year to make them worthy of being crowned a winner at our glittering evening awards ceremony as part of Columbus Day 2013 in Liverpool on September 19th.

Here are last year’s winners and the titles that they won: Agent Innovation - Holiday Superstore Cruise Events for TUI Cruise Line Sales Team of the Year - Celebrity Cruises Cruise Line Sales Person of the Year - Ruth Gardiner (Celebrity Cruises) Home-worker of the Year - Ian Warren (GoCruise) Cruise Agency of the Year - Iglu Cruise Agent of the Year - Gillian Gallaher (TUI) Outstanding Contribution to the UK Cruise Industry - Jo Rzymowska (Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises) So what do you need to do to be in with a chance?

Easy – head to www.cruiseexperts.org and in the members area you will find a full list of all of the awards and the criteria. Alternatively email aholubowicz@cruising.org and request a 2013 Awards pack.

Then we will just need your entries by 16 August 2013. Those shortlisted will be announced shortly after and invited to attend Columbus Day 2013 as our guest and in the evening the winners will be announced.

So get the recognition that you deserve. Register and win at the only official travel agent cruise awards in the UK. 2013 Categories: • Homeworker of the Year • Online Travel Agency of the Year 2013 CRUISE • High Street Travel Agency of the Year • Innovation in Cruise Awards • Cruise Travel Agent of the Year • Young Cruise Travel Agent of the Year • Outstanding Contribution to the UK Cruise Industry CLIA UK & IRELAND

EXCELLENCE

CLIA would like to thank our 2013 Selling Cruise Conference Headline Sponsors

Greater Miami Convention & Visitors Bureau From the desk of Greater Miami Convention & Visitors Bureau As the tourist office for Greater Miami we are here to help the UK travel industry and consumers with information and advice about Greater Miami including PortMiami.

The world’s premier playground, Miami offers visitors an urban chic tropical paradise. Great year-round weather, top-ranked beaches and the sparkling waters of Biscayne Bay are the backdrops for a cosmopolitan metropolis with a Latin flavour. South Beach’s renowned nightlife scene, Art Deco Architecture and world-class dining and entertainment draw an eclectic mix of visitors from sizzling celebrities to frolicking families seeking fun in the sun.

Visitors instantly pick up on the local laid-back mood; and stress melts away upon arrival at Miami International Airport, a short drive to most major destinations, hotels and motels.

PortMiami, officially trademarked the ‘Cruise Capital of the World’, has seven cruise terminals, homeport to Azamara Cruises, Carnival Cruise Lines, Celebrity Cruises, Costa Cruises, Crystal Cruises, Disney Cruise Line, Norwegian Cruise Line, Oceania Cruises, Regent Seven Seas Cruises, and Royal Caribbean International. PortMiami is located between Miami Beach and Downtown Miami. Activities during a stopover before or after a cruise can include visits to some of Miami’s vibrant neighbourhoods: South Beach, Wynwood Art District, Coconut Grove, Coral Gables or Downtown.

Travel for Travel People From the desk of Travel Industry Services (TIS) Thank you for visiting our stand during the 2013 Selling Cruise Conference, Think Ahead. It was great seeing so many of you and congratulations Chloe Vine from Co-op Travel, the lucky winner of our £250 travel voucher prize draw! We also hope you will be redeeming our FREE £10 vouchers as soon as possible! For the latest travel trade offers please visit our website www.traveltis.co.uk or call us FREE on 0800 619 0900 Our trade offers are reduced by up to 70% depending on the product and the time of travel. The majority of our deals are bookable immediately and most of our offers are open to your friends and family even if you are not travelling with them!

To the south and west, Everglades National Park, the third largest in the U.S. National Park System, is a unique 1.5 million-acre eco-system of saw grass prairies, mangrove swamps, subtropical jungle and the warm waters of Florida Bay. Nearby, the primarily underwater Biscayne National Park is teeming with sea life and plants, and features living coral reefs as well as the longest stretch of mangrove forest left on Florida’s east coast.

Greater Miami and the Beaches will be present at the VUSA Road Shows at the end of 2013 in different UK cities.

Consumer Websites http://www.miamiandbeaches.com/ http://miamitemptations.com/ http://www.cruisemiami.org/ http://www.miamidade.gov/portmiami/

Key Contact Guillaume Post T +44 (0)20 8877 45 14 E Guillaume@firstpr.co.uk

Key CLIA UK & Ireland Event Dates for 2013 Think Differently Seminar Powerfully presenting you and what you do Think Differently Seminar Using your time and resources effectively Luxury Cruise Expo Columbus Day National Cruise Week Edinburgh Cruise Showcase Nottingham Cruise Showcase Cambridge Cruise Showcase River Cruise 2013

18 July

London

15 August

London

2 - 3 September 19 September 21 - 29 September 10 October 24 October 30 October 17 - 18 November

Dover Liverpool UK & Ireland Edinburgh Nottingham Cambridge Cologne, Germany

Luxury Cruise Expo 2013 From the desk of CLIA UK & Ireland As luxury cruising continues to outperform other holiday types there has never been a better time to focus on this hugely successful sector of cruising. With new ships, new on-board features and new itineraries being introduced across the sector, keeping up to date with all changes is really important to those wishing to take advantage of the growth it is enjoying.

With no less than three ship visits included on-board both Crystal Cruises ships (Crystal Symphony and Crystal Serenity), and one of the newest ultra-luxury ships Seabourn Sojourn, then for purely seeing and experiencing the ultra-luxury difference this is an invaluable event.

But in addition we have included a great business session with special guest speakers exploring how the luxury experience is delivered on-board cruise ships, the wider luxury market and the luxury buyer, and how you can focus on reaching luxury customers.

In the evening we treat you to a special luxury dinner at the wonderful Canterbury Cathedral Lodge, and on day two we also include some special speed networking time with all luxury and ultra-luxury supporting companies.

With thanks to our supporting partner the Port of Dover we really hope that you can join us for a two-day luxury cruise event to help you grow your sales.

Seize the opportunity!

Details: September 2 – 3: Port of Dover & Canterbury. Tickets cost £20 which includes ship visits, business sessions, return coach transfers to Canterbury, gala dinner, parking at Dover, and speed networking. Prices increase on 1 August. Limited availability. Book via www.cruiseexperts.org. Attendees must be members of CLIA UK & Ireland. Strictly travel agents only.

Thomson Cruises Update from Fraser Ellacott From the desk of Thomson Cruises We’re proud to announce that we’re calling at some new exciting ports for summer 2014.

Our new Arctic itinerary, the Arctic Affair ticks off 3 new ports too; Longyearbyen, Magdalena Fjord, and Ny Alesund.

What’s more, it’s easy to make your cruise holiday truly yours. This year we’re adding Liverpool to our range of UK ports, add that to our flexible durations, with anything from 3 nights to 15 nights. Plus, our adults only sailings in June and September means there’s something for everyone.

Of course, let’s not forget it’s the service that our customers really value – which is why we were pleased to see that last summer 99% of them rated our crew as ‘good’ or ‘excellent’. And of course, all this is included in the price.

Tips and service charges are still included, with no hidden extras. At this year’s Critic UK Cruiser’s Choice Awards, we delighted them across the board, with Thomson Spirit taking the top spot for service, entertainment, and dining – a fantastic achievement!

All this, with transfers from your doorstep, you’ve got a unique EX-UK holiday you can only get from Thomson Cruises.

eWaterways and Compagnie du Ponant Update From the desk of eWaterways and Compagnie du Ponant Company News eWaterways are delighted to announce the arrival of Katey Stephens who will be working alongside the sales team Emma Wild and Loukia Loucaides in the role of Trade Agency support. Katey joins from a travel background including Thomas Cook and TUI Cruise and will be the first point of contact for agency support.

Pre and Post Cruise Special Offers from Southampton Hoteliers & Destination Southampton From the desk of Southampton Hoteliers & Destination Southampton Southampton Hoteliers and Destination Southampton have many special offers for your cruise passengers looking for pre and post cruise and stay accommodation in and around the Solent. Book through Destination Southampton and your guests will receive a complimentary bottle of wine in their room at selected hotels upon check in. Hannah and Sophie are on hand to assist by telephone or email with enquiries for cruise accommodation, transfers and parking packages starting at just £119.00. Why not arrange for your passengers to check in early and extend their cruise with a visit to the New Forest, Sea City Museum, Beaulieu Motor Museum or West Quay, and from this summer there will be the Go! Rhino public art exhibition around the city hosted by Marwell Zoo and Wild In Art. Websites: www.destinationsouthampton.com/cruise www.southamptonhoteliersassociation.co.uk Telephone: 0845 226 9944 Key contacts Hannah Rowley – Destination Southampton Hannah@destinationsouthampton.com Shirley Pinn – Destination Southampton Shirley@destinationsouthampton.com Sophie Thomas (Cruise & Stay Co-ordinator) sophie@destinationsouthampton.com Gavin Elliott – Chair of Southampton Hoteliers Association Gechilworth@aol.com

Conference attendee offer All attendees (and members of CLIA UK & Ireland) are offered up to 75% discount on Compagnie du Ponant cruises. This highly discounted Travel staff rate is available to book 30 days prior to travel and availability can be checked by calling 0800 980 4047. On the 30th June there is a Travel Agent exclusive event on board Le Soleal in Venice.

Product updates for 2013 and looking forward to 2014 Le Soleal, the brand new 132 cabin ship from Compagnie du Ponant, launches on the 1st July 2013 and will be cruising throughout Asia until April 2014 before heading back to the Med. Her sleek design and focus on well being and luxury will suit clients that are looking to experience smaller ship cruising in incredible locations that the larger cruise ships don’t feature. As an alternative to traditional cruise lines, every cabin on a Ponant vessel has a panoramic sea view and is stylishly designed to make you feel as if you are on your own private yacht. With a la carte dining, a passenger to crew ratio of 1:2 and a focus on service, the Compagnie du Ponant fleet are the perfect choice for clients that are looking for a different cruise experience.

The 2014 Royal Crown river cruises are now on sale. Looking for something exclusive for your clients? The consider the Royal Crown with her 45 cabins and feel of a ‘golden age of travel’. With her impeccable service, fine dining on board and small and intimate atmosphere – this river cruise vessel will be sailing on the Main and Danube throughout 2014.

Training opportunities and events On the 30th June, Compagnie du Ponant are inviting agents onto a 1 night fam trip on Le Soleal in Venice. Cabins are offered on a complimentary basis (travel to and from Venice is not included) and on a first come, first served basis. For more details please contact Amy Sharpe on 0207 821 1009.

Amy Sharpe amy@ewaterways.com & Katey Stephens katey@ewaterways.com Telephone: 0207 821 1009 eWaterways & Compagnie du Ponant Online Training can be found at www.cruiseexperts.org

From the desk of Riviera Travel

The Riviera Travel difference: • Exclusive full ship charters fully operated by Riviera Travel, tailored to our UK and Irish customers • Hand-picked quality modern Five-star and Four-Star superior River Cruise ships • Included escorted sightseeing programme and plenty of time to explore at your own pace • Fully hosted by our much loved Riviera Travel Tour Managers • Prices include transport by Eurostar or air, and all transfers • Unrivalled quality to value ratio in the premium River Cruise sector – Five Star product at Three Star prices!

• No discounting policy – transparent pricing across the board

It was great to catch up with so many agents at the Selling Cruises Conference in Southampton. We would like to thank you for your support so far, and look forward to working closely with you in the future.

Our dedicated Agency Sales support team are available to assist agents with all aspects of their River Cruise sales including training, marketing, point of sale, brochure supplies etc.

Please email agencysales@rivieratravel.co.uk or call us on 01283 744307.

2013 – Our River Cruise programme is pretty much sold out for 2013. Only two 7-night itineraries on the Danube departing 20th October and the 27th October on the brand new Five-Star MS Lord Byron have cabins remaining. Prices start from an amazing £1,399pp for an upper deck French balcony cabin, including flights, transfers and sightseeing excursions.

Joseph Grimley – Agency Sales Manager & Darren Mussell – Agency Sales Support

2014 – Now on sale. NEW for 2014 we are delighted to welcome 2 more beautiful Scylla (Swiss built) ships into our fleet; the Five-Star MS Swiss Sapphire & MS Swiss Tiara.

We will continue to operate exclusive itineraries on the Rhine, Moselle, Main, Danube, Elbe, Rhone and brand new for 2014 the Seine.

Experience the Riviera difference for yourselves at the 2013 CLIA River Cruise Expo in Cologne in November 2013.

We are delighted to be hosting a number of agents overnight onboard the Five-Star MS Lord Byron. We look forward to seeing you there!

The Riviera Travel Difference

We have online training modules available now at www.ott.travel and through the CLIA website, www.cruiseexperts.org

Shearings Update From the desk of Shearings It was great to see everyone at the first ever CLIA UK & Ireland convention in Southampton in May – thanks for visiting our stand and, more importantly, for the sales you’ve generated so far in 2013. We’re very keen to continue to work closely with you and help to increase your river cruise sales and so please do not hesitate to contact us if we can be of assistance with any joint promotions, training or events – we look forward to receiving your call.

Rhine Inclusive, 7 days now from £549pp onboard the MV Virginia Join our relaxing Autumn cruise along the Rhine River and enjoy our great value package with a drink or two on us.

Ports of call include Cologne, Koblenz, Andernach and Rudesheim NEWS FLASH - The MV Virginia has had a complete accommodation refurbishment for 2013/14 and has had some great reports from customers returning from Spring cruises.

2013/2014 Update Autumn/winter 2013 river cruises now on sale with up to 10% off.

Choose from 5 hand-picked itineraries on our two exclusively chartered ships – MPS Rotterdam and MV Virginia – including...

Colours of Autumn, 9 days now from £879pp onboard our Grand Tourer MPS Rotterdam Take in the stunning autumnal scenery, magnificent mountains and rolling vineyards Ports of call include Konigswater, Andernach, Koblenz and Rudesheim Rhine & Moselle Christmas Markets, 7 days now from £599pp onboard our Grand Tourer MPS Rotterdam Soak up the enchanting festive atmosphere as we sail along the beautiful rivers Rhine and Moselle and visiting wonderful markets along the way Ports of call include Cologne, Koblenz, Cochem and Bonn

Temptations I’ve never been cruising I’ve tried to understand That certain feeling FREE Champagne in your hand It’s not too late, don’t hesitate We want to try all-inclusive!

Regent is… where it’s at

Regent Seven Seas Cruises Temptations...

All of our latest training is available on both www.cruiseexperts.org and at www.shearingsexperts.com – If you would like a general or exclusive river cruise event please don’t hesitate to contact us North Michael Bowers– 07850 770082 or Michael.bowers@shearings.com South Jo Allen – 07736 853 705 or jo.allen@shearings.com Agency Sales – Call Debbie or Hellen (01942 823 449) or sales.support@shearings.com Marketing – Call David Winterton (01942 823581) or david.winterton@shearings.com

from Regent

All you desire Temptation The dining couldn’t be finer Temptation It’s the most all-inclusive Temptation And you’d better believe it

From the desk of Regent Seven Seas Cruises All you desire

Spacious suites, with a balcony Every suite has one Temptation A new view every day The dining couldn’t be finer Regent Seven Seas Cruises Expands Marketing Team Temptation Regent Seven Seas Cruises isAdorable delighted to announce the appointment of Siria Nielsen in the Regent is temptation (x3) service newly created position, Marketing Development Manager, UKRegent & Europe. pay high commission!

Temptation With ultra-luxury features Upgrade your clients Temptation Effective immediately and based at the Company’s offices in Southampton, Siria Nielsen will Temptation FREE exploration report directly to Cecilia Abert, Sales & Marketing Director for the UK and Europe, Regent From a premium to try it Temptation Seven Seas Cruises. Nielsen’sInmain will begotoin develop consumer Temptationand trade marketing every remit port that you initiatives, with emphasis on the trade, to benefit the UK travelIncludes trade flights whichand willtransfers include: Temptation Temptation It’s onlypromotional with Regent tools and marketing online training programmes, agent support to enable And a pre-cruise hotel now Temptation agents to expand their Regent business and understand the brand.

Her appointment firmly Temptation And you won’t need to tip! underlines the line’s commitment working with and supporting the agency network.

All you desire I’veto never been cruising You’ll never look back now Temptation I’ve tried to understand Temptation They’ve got so much to offer The dining couldn’t be finer That certain feeling When those pounds hit your It cannot be ignored Regent Seven Seas Cruises Announces New Itineraries For Autumn 2014 Temptation FREE Champagne in your hand wow!

Butlers in a Penthouse It’s bank, the most all-inclusive for Seven It’s not too late, don’t hesitate Regent Seven Seas Cruises announced changes to its autumn 2014 itineraries Temptation Anything you want is yours We want to try all-inclusive!

Seas Mariner® and Seven Seas Voyager®.

The Company hasTemptation launched 10 newit cruises with AndGive you’dRegent better believe where it’srestaurants at a try now Up Regent to four,is… gourmet expanded itineraries that include sailings to sought-after destinations such as Tahiti and Temptation Once you’re onboard, there’s Spacious suites, with a balcony All you desire South Africa. It has been fournothing years since in South Africa exceptional value!and almost to pay a Regent ship calledIts Every suite has one Temptation Temptation Reserve yourcouldn’t place three years since one of its ships Tahiti.

A new view every day Thevisited dining be finer Watch your waist!!

Temptation

Temptations

Adorable service

Regent is temptation (x3)

And a pre-cruise hotel now Temptation You’ll never look back now Temptation When those pounds hit your bank, wow!

Temptation Give Regent a try now Temptation Its exceptional value!

Temptation

The new sailings on Seven Seas Mariner include an 18-night Los Angeles to Papeete transThey’ve got so much to offer and a 17-night Papeete to Auckland pacific cruise, a 10-night round-trip Papeete voyage It cannot be ignored cruise. This will be the first timeButlers in the history that Seven Seas Mariner will in aCompany’s Penthouse conduct a turnaround in Tahiti. Anything you want is yours Up to four, gourmet restaurants Once you’re onboard, there’s nothing to pay Reserve your place Watch your waist!!

Let TravelCube Help You Plan Ahead From the desk of Travelcube

from Regent

“The changes to our 2014 sailings are as a result of feedbackRegent we’ve from our payreceived high commission!

Temptation With ultra-luxury esteemed guests and agent partners about features the desire for expanded voyages, particularly to Upgrade your clients Temptation the South Pacific and Africa” said Graham Sadler, managingTemptation director of Regent Seven Seas FREE exploration From aand premium it Temptation Cruises. “We continually strive to improve our product offering so, tototrymeet our guests’ Temptation In every port that you go in wishes, we have shorted the 2014 Mediterranean season to instead feature these new Includes flights and transfers Temptation voyages to some very exciting destinations”.

Temptation It’s only with Regent Temptation And you won’t need to tip!

Royal Princess, Southampton, 13 June 2013

For the Seven Seas Voyager, the company added a 30-night Dubai to Cape Town cruise where guests will enjoy breathtaking scenery, discover big game on guided safari tours and relax on luxurious beaches. This exciting itinerary includes overnight calls in Mumbai, India; Male, Maldives; Port Victoria, Seychelles and Cape Town, South Africa with visits to Mombasa, Kenya; Zanzibar, Tanzania; Maputo, Mozambique; and Richard’s Bay and Durban, South Africa.

THE MOST INCLUSIVE LUXURY CRUISE EXPERIENCE

Think Ahead. It’s an appropriate slogan for the 2013 Columbus Day convention as those in the know are already planning for 2014 and beyond. If that seems like a long way off, sit down with TravelCube and let us give you some insight and advice on how to make the most of coming opportunities.

We’re the brand that many cruise agents turn to for sightseeing and shore excursions, for transfers and turnaround accommodation tailored to their specific needs. Whether its daytrips to popular attractions that never go out of fashion or more bespoke itineraries and private transfers. They know that TravelCube can supply it all.

The popularity of cruising for Britons was enhanced this month when the Duchess of Cambridge officially christened Princess Cruises’ 3,600-passenger vessel, the Royal Princess, ahead of her maiden voyage through Europe. With a stopover in Venice, many of TravelCube’s agents have taken advantage of our ability to provide sightseeing to the Basilica de San Marco, gondola tours and transfers by water taxi.

And it’s not just sea cruises. Think of a destination and there’s usually a famous river just waiting to be travelled and a wealth of towns and cities to explore close to shore.

Egypt’s Nile, the blue Danube, the Rhine and the Mississippi spring straight to mind, but TravelCube’s vast destination experience means we’re just as able to offer tours off the Zambezi to Victoria Falls, to Sleepy Hollow off the Hudson, or to the ‘forest of Sweet Osmanthus’, Guilin off the river Li. Our relationships give us the inside track on what’s hot for future seasons. And our international footprint and global buying power means we can provide it at any port in the world. We’re already a one stop shop for successful cruise agents who have us on speed dial but Columbus Day could be your chance to get ahead of the competition or get started in this profitable sector.

So make your appointment with TravelCube today. Let’s go on a voyage of discovery together.

Key Contact: Angela Muir | angela.muir@travelcube.com | 07903 035 238

THE MOST INCLUSIVE LUXURY CRUISE EXPERIENCE

Seattle & Washington State Tourism From the desk of Port of Seattle As the tourist office for Seattle and Washington State we are here to help the UK Travel Industry and British visitors with information and advice about the destination including the Port of Seattle.

Seattle, located in the top northwest corner of the United States, offers a picturesque urban center surrounded by snow-capped mountains and sparkling waterways. Visitors can enjoy touring, shopping, fabulous cuisine, microbrews, fine Washington wines, Seattle’s famous coffee, stunning natural scenery and abundant wildlife.

Many of the city’s top visitor attractions are within blocks of Seattle’s waterfront, including the Space Needle, Chihuly Garden and Glass, historic Pioneer Square and Pike Place Market. Visit the city’s retail core to shop for name brands and unique Northwest boutiques.

The city has direct air service from Europe with flights using the polar route, London to Seattle in 8 hours. It also is an easy connection through multiple US and Canadian cities making Seattle the natural jumping off point for a Northwest getaway. Visitors can choose between a road trip to the Olympic peninsula to marvel at the Hoh rainforest, the only temperate rainforest in North America and a UNESCO World Heritage Site or drive towards Eastern Washington via the Northern Cascade Loop and indulge in wine tasting at some of the State’s 700 plus wineries. Alternatively, fly to the San Juan Islands on a Seaplane and be on the look-out for the local pods of orca whales that can be found around the islands during the summer. Or take a hike on a volcano, the State has 5 of them!

Located at the water’s edge of this vibrant and approachable city is the U.S. West Coast’s largest cruise port. Port of Seattle serves seven cruise lines, offering 10 different premier vessels and welcoming nearly a million passengers. Most Seattle cruises are 7-day roundtrip Alaska itineraries while a few 14-day options are available and the port has become the preferred choice for Alaska cruises.

Consumer websites: http://www.portseattle.org http://www.visitseattle.org http://www.experiencewa.com Key Contact: Guillaume Post T +44 (0)20 8877 45 14 Guillaume@firstpr.co.uk

Seattle and Washington State Tourism will be present at the VUSA Road Shows at the end of 2013 in different UK cities.

From the desk of Norwegian Cruise Line

As part of our Partners First corporate philosophy we want to get more social with you... and reward you for it!

Interact with us on Twitter, Facebook and the NCLU forum to earn points to be in with a chance of winning a fly-cruise to the Caribbean on our soon to be brand new ship Norwegian Getaway!

For more information and to enter the competition visit www.ncl.co.uk/agents/social

Partners First Webinar Join us for our next Partners First Webinar!

2 July 2013 | 9:15am To register please visit www.ncl.co.uk/agents/webinar/ NEW 2014-15 Freestyle Cruising Brochure It’s out now… Norwegian Cruise Line’s exciting new 2014-2015 Freestyle Cruising brochure.

Order your copy today by visiting www.trade-gate.co.uk Highlights include: • Four ships cruising in Europe with two sailing here year-round in the Mediterranean and to the Canary Islands & Morocco.

• Summer cruises to the classic cities of the Baltic.

• Norwegian Getaway’s – sister ship to the mind-blowing Norwegian Breakaway – first full season in the Caribbean.

• And the unparalleled freedom, flexibility and dining choices of Norwegian’s Freestyle Cruising.

And we’re celebrating the launch with a fantastic offer – savings of up to £500 per stateroom, when booked between 19 June and 31 July 2013.*

The journey is just the start of the

NEW Cruising By Rail brochure launched for 2014 From the desk of Great Rail Journeys

The cruising by rail programme for 2014 is the most exciting and comprehensive collection of river and ocean cruising holidays we have ever produced. This hugely popular and successful programme has been further enhanced this year with new tours to the Danube Delta (page50) and the River Elbe (page52), as well as two exciting tours on board the Royal Clipper (pages 62&63), a five-masted, fully rigged tall ship. There are four fantastic cruises on board Norwegian Cruise Lines ships including a new Grand Mediterranean Cruise (page76) and a new 9-night cruise visiting the Baltic Capitals (page78).

For more information visit www.ncl.co.uk/agents (Username: freestyle • Password: cruising) *Terms and conditions apply – see www.ncl.co.uk/agents for more details.

Partnership Relations ukpartnershiprelations@ncl.com Telephone: 0208 834 9037 www.ncl.co.uk/agents (Username: freestyle • Password: cruising)

adventure

adventure

The journey is just the start of the

HOLIDAYS DEPARTING BETWEEN

NOVEMBER 2013 - NOVEMBER 2014

Over 220 tours destinationsvia all over world Brochures are to available BPthe Tradegate or you can view tours on www.greatrail.com website.

C RU I S I N G H O L I DAYS BY R A I L 2013 -2014 F I R S T E D I T I O N

I am pleased to announce the launch of the Cruising By Rail brochure for 2014 from Great Rail Journeys. Our unique non flying, fully escorted options are a great combination of rail and cruise, be it ocean or river and with itineraries that capture your customers sense of adventure.

This great deal is available on 12 beautiful, contemporary ships sailing to all your customers’ favourite destinations from the Mediterranean to the Caribbean & Bahamas, Alaska to the Baltic Sea, Hawaii to the Panama Canal and more.

Want to promote our Cruising by Rail product? We have rack cards and posters Winter, Christmas &contact Spring Europe Worldwide available, HOLIDAYS BY RAIL HOLIDAYS BY RAIL HOLIDAYS BY RAIL agencysales@greatrail.com with your details.

Our finest collection of Christmas Market breaks, Christmas & New Year holidays, Winter & Spring tours and Carnivals.

This wonderful selection includes First Class rail travel, superb hotels and impeccable service on a range of tours that will leave you spoiled for choice throughout the winter and spring seasons.

Travelling on the Eurostar and beyond, this fabulous collection of escorted holidays by rail takes you to every corner of Europe. From iconic mountain railways in the Swiss Alps to the heritage lines of the British Isles, this is the definitive guide to European Holidays by rail.

A wonderful compilation of holidays by rail to six continents. Using arguably the best quality rail travel offered anywhere in the world, you can travel from Coast to Coast in the USA or Canada, visit exotic India, discover the hidden treasures of Machu Picchu, and cross the sun-baked centre of Australia.

Cruising by Rail

Tailormade from Great Rail Journeys Early Booking Discount For Cruising by Rail holidays, customers can enjoy an early booking discount of up to £50 Call 01904 521982 for a brochure, or visit www.GreatRail.com to browse our entire rangeby of holidays per person if they book 30th September 2013 (excludes Christmas cruises). T&Cs apply.

RIVER & OCEAN CRUISING HOLIDAYS BY RAIL

Great Rail Journeys Tailormade is designed for individual travellers seeking authentic travel experiences to exciting destinations.

We offer you the chance to create tailormade itineraries to suit your interests, time and budget.

Our finest collection of River & Ocean cruises from the UK’s leading operator of escorted holidays by rail.

For more information on our holidays, visit www.GreatRail.com/tailormade

OUR UK TOUR ADVISORS ARE HERE 7 DAYS A WEEK

Mon-Thurs 8.30am - 8.00pm, Fri 8.30am - 7.00pm, Sat 9.00am - 5.00pm, Sun 10.00am - 4.00pm

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Great Rail Journeys, 9 St Saviourgate, York, YO1 8NL

We are authorised and regulated by the Financial Services Authority, our Registration Number is 488024. Calls may be recorded to ensure high levels of customer service

UNITED KINGDOM CROATIA

230mm

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Norwegians are Social – WIN a Caribbean fly-cruise holiday!

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Rocky Mountaineer From the desk of Rocky Mountaineer

PROUD TO BE A HEADLINE SPONSOR

CRUISE 2013 CONVENTION

A month into its 2013 season, Rocky Mountaineer is delighted with how well its new travel options have been selling and how much support they have received from the trade. These options include its new Coastal Passage route as well as an exciting new stop in Lake Louise and SilverLeaf Service departures on its Journey Through the Clouds route.

The new Coastal Passage route connects Seattle and Vancouver en route to the Canadian Rockies. Guests will traverse the natural beauty of the Pacific Northwest, the renowned scenery of British Columbia and the majestic mountains of the Canadian Rockies from the comfort of Rocky Mountaineer’s award-winning GoldLeaf Service. Onboard, they will enjoy luxurious surroundings in a bi-level custom-designed dome coach with panoramic views, gourmet cuisine in a private dining room and personalised service by Rocky Mountaineer Hosts. The introduction of its Coastal Passage route is just one example of how Rocky Mountaineer is encouraging cruise development in the UK and supporting Alaskan cruise departures from Seattle. Although there are only four departures this year, Rocky Mountaineer is delighted to announce that there will be 24 departures in 2014 in both GoldLeaf and SilverLeaf service.

The introduction of Lake Louise as a destination on the First Passage to the West route provides guests staying at The Fairmont Chateau Lake Louise with a quick and direct transfer to their hotel. Transfers will be available to and from The Fairmont Chateau Lake Louise and are included on all packages except two day rail-only.

Also new for this year, SilverLeaf Service will be available on Rocky Mountaineer’s Journey through the Clouds route between Vancouver and Jasper. Onboard, guests will experience some of the most amazing scenery in the world from their single-level glass domed coach offering a 167% larger viewing area than RedLeaf Service. Combined with entertaining onboard commentary and hot meal service at guests’ seats, SilverLeaf offers affordable luxury.

For more information about Rocky Mountaineer or to find out more about these new initiatives for 2013, please visit agent.rockymountaineer.com or call 00800 0606 7372.

Travel agents cruise to Portsmouth for Industry Expo

Fred. Olsen Cruise Lines From the desk of Fred. Olsen Cruise Line

From the desk of Portsmouth International Port On Monday 13 May a group of cruise travel agents visited Portsmouth International Port for a CLIA UK & Ireland Expo.

Guests can discover the world with Fred. Olsen Cruise Lines; from a choice of ten local departure ports all around the UK to over 200 destinations worldwide, this really does ‘bring the world closer to you’.

From the splendour of Norway’s fjords or the historical treasures of the Baltic, to the warm islands of the Canaries or the Caribbean; wherever guests choose to discover next, we can take them there in the friendly, home-from-home atmosphere of a Fred. Olsen cruise.

• Guests can start their holiday from ten convenient local ports all around the UK • Get closer to over 200 fantastic destinations worldwide on Fred. Olsen’s smaller ships • Guests can book knowing they’ve got a great deal, with so much included in the price • The chance to discover the world in the warmer, friendlier atmosphere of Fred. Olsen’s fleet • The choice of over 100 itineraries every year, from short breaks to sumptuous grand voyages

As well as a CLIA UK & Ireland training session, speed networking session and ship visit, delegates gained valuable knowledge on the wide range of Expedition cruise holidays that depart from the famous south coast Port, and saw the impressive range of facilities for themselves.

The CLIA Expo was timed so agents had the opportunity to get onboard the Silver Explorer, a luxury Expedition ship that has been purpose built to operate in some of the world’s most remote destinations, including both of earth’s Polar Regions. Later that day the ship set off on a cruise that will take in the Channel Islands, the Isles of Scilly, Ireland and Scotland.

The agents also heard from Conrad Combrink, Director of Silversea Cruises, and had an informative presentation from Victoria Creyton of the Galapagos Conservation Trust. Both talked about exploration and discovery cruises, the type of holidays that have become increasingly popular from Portsmouth International Port.

The specialist travel advisors also got the chance to meet with representatives of other cruise lines and destinations, in a trade event that showcased the wide range of cruises that are available to holiday makers who choose Portsmouth as their departure point. Known as “Britain’s Best Connected Port”, it’s position on the motorway network with easy access from all over the country has made it a convenient choice for a growing number of cruise customers. This year there is a 34% increase in cruise ship activity at the Port.

Looking forward Fred. Olsen Cruise Lines 2014/15 itineraries are now on sale, offering a range of amazing and exotic destinations worldwide, from an even greater choice of regional UK ports than ever before.

Fred. Olsen will be visiting no fewer than 246 destinations in 2014/15 – even more than in the previous cruise season – in 85 countries around the globe. The 2014/15 cruise programme will see the addition of two new convenient, regional departure ports – Avonmouth and Tilbury – further enhancing Fred. Olsen’s reputation as the ‘local, global cruise line’.

Fred. Olsen will also be embarking on its most ambitious ‘Grand Voyage’ ever, with an 119-night ‘Exploring the Far East’ sailing on Balmoral, which is seven days longer than its 2013 ‘World Cruise’, but visits 19 more ports.

Training opportunities Fred. Olsen Cruise Lines offer a range of training opportunities to agents; their on-line programme can be found at www.fredolsencruises.com/travelagentcentre, along with ship visit dates. There is also the opportunity to register for an educational trip to experience the Fred. Olsen difference for yourself.

Congratulations to Fred. Olsen’s recent winners of the Fred. Olsen quiz at the CLIA conference - Mark Brader (Thomson), Rebecca Burns (TUI), Becky Teasdel (No Fly Cruising) and Madeleine Mayes (Fred. Olsen Travel) – all won a fantastic brand new iPad mini.

Key contacts To discover more, visit www.fredolsencruises.com/travelagentcentre, call our Agency Sales Team on 01473 746 164 or email cruise.sales@fredolsen.co.uk.

Canadian Tourism Commission From the desk of the Candian Tourism Commission Last month the Canadian Tourism Commission and provincial and industry partners took to the road to bring Canada to you. Dropping in on Bournemouth and Bristol we welcomed over 150 travel agents who took the time to come and learn about Canada as a holiday destination. Connections were made, questions were answered and everyone left with a better understanding of what Canada has to offer clients whilst having fun. Watch out for details of the next road shows coming up throughout the year in partnership with Prestige Holidays, Cox & Kings and 1st Class Holidays. They are a fast track way of improving your Canada sales. We’d love to meet you there.

PROUD TO BE A HEADLINE SPONSOR

CRUISE 2013 CONVENTION

We were also very proud to be a sponsor of the CLIA Cruise Convention in Southampton.

With our extensive programme of cruises from Vancouver out west, Montreal and the St Lawrence River in the east, Canada is an ideal destination for any clients wishing to enjoy stunning scenery, explore our vibrant cities and spot wildlife. Add on a train journey on the world-famous Rocky Mountaineer, or a floatplane transfer to one of our exclusive wilderness lodges and your clients will come back enchanted and ready to embark on their next Canadian adventures. For clients who have done it all, suggest one of our arctic cruises, starting in Newfoundland and travelling all the way to the Baffin Island.

Our Canada Specialists programme, the online training programme we run free of charge for travel agents from around the world, is a great place to start your acquaintance with our country. What’s in it for you? Aside from being able to promote yourself as a qualified expert in the destination, you’ll get invitations to visit our country, attend roadshows and webinars and get preferential access to window displays, discounted rates and other promotional opportunities. Some of our CSP agents have been on our training scheme ever since the Canadian Tourism Commission started training travel agents over 20 years ago. Check out our training site www.canadaspecialist.co.uk to sign up.

A qualified CSP? This year you’ll get the chance to apply for amazing Fams to Canada this September, in partnership with Air Canada, our provincial partners: Yukon, British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island and Newfoundland & Labrador – with a finale at Niagara Falls.

You can download application forms from the CSP site or contact visitcanada@dial.pipex.com

Cruise Norway From the desk of Cruise Norway

We look forward to your feedback and like to hear from you. Want to get social? You can always Tweet us care of @canadanico, @explorecanada or follow us on facebook.com/ExploreCanada or www.facebook.com/canada.specialist2013 - a great way to stay in touch with our training programme. Need to get travel advice?

Contact our in-house expert, Roger Harris, at visitcanada@dial.pipex.com or on 0870 161 5151.

Key Contact Roger Harris, Information Manager, Visit Canada Centre visitcanada@dial.pipex.com Trade only Tel: 0870 1615151 www.canadaspecialist.co.uk

Traveltek gears up for global expansion From the desk of Traveltek

PROUD TO BE A HEADLINE SPONSOR

CRUISE 2013 CONVENTION

Cruise Norway is the Norwegian marketing company promoting Norway as a cruise destination. Cruise Norway’s vision is to contribute to the perception of Norway as the world’s best nature based cruise destination. Our aim is to maintain and increase the number of cruise passengers to Norway in the years to come. For more information see www.cruise-norway.no

River Cruise Convention 2013 From the desk of CLIA UK & Ireland

As river cruising continues to grow at a remarkable speed so too does the need for travel agents to better understand the river destinations, products and make-up of this booming sector.

The River Cruise Convention, now in its third year, offers delegates the chance to see and explore an unprecedented number of river cruise ships operating on European rivers and brought together just for the event. In addition the business sessions bring to life some of the destinations available, some of the sales skills necessary and some insights into the future.

During the evening you will sample what life can be like on-board a river cruise ship with a special dinner and overnight stay on one of the ships in port.

And of course our River Cruise Trade Fair enables all delegates to hear about some of the amazing river cruise companies operating, make new acquaintances and renew some old friendships.

The River Cruise Convention will be held in a new city in 2013 - Cologne - a truly magnificent city for river cruise guests, so well worth taking time exploring everything that it has available whilst joining us in November.

Book now and secure low cost flights, and come to Cologne and help grow those river cruise sales.

Details: November 17 & 18 in Cologne, aiming to start early on 17th, and finish by 4pm on the 18th Tickets cost just £50 and include trade fair, multiple ship visits, business sessions, dinner and overnight stay on-board a designated river cruise ship. Personal travel, insurance and incidentals at personal expense. Limited availability. Book via www.cruiseexperts.org. Attendees must be members of CLIA UK & Ireland. Strictly travel agents only.

Selling Cruise Conference Headline sponsor and preferred technology supplier to CLIA, Traveltek, is creating up to 40 new jobs ‘to fuel its rapidly expanding global reach’.

Peter Whittle, previously Traveltek’s sales and marketing director, has been promoted to director, global sales. The new posts will be made up from strengthening Whittle’s sales and account management team, with an increased number of project management professionals joining the business.

There will also be ‘significant’ additions to Traveltek’s content team and ‘language academy’, which provides Traveltek’s team of translators. They work in many different languages, and later this year will focus on a launch in Russia, and early next year in China.

Traveltek’s internal support division will move to a ‘24/7/365’ environment boosted by a recruitment drive in support and customer services.

Kenny Picken, Traveltek chief executive, said: ‘We have been working hard for the last five years to establish a global platform, which many saw as a pipe dream but we have pulled it off.

‘2012 was a record year for us, despite a huge investment in our new custom-built UK HQ offices and the opening of our North Sydney offices in Australia, where our growth has been simply fantastic.

‘We would expect to add a US office in New York in Q4 2013 as our presence within North America grows.’

He said Traveltek is expecting greater growth in 2013 and 2014 as its establishes a presence in Russia and China.

Traveltek’s pre-packaged holiday search and booking functionality enables agents to "pre-build" cruise packages comprising of over 80 worldwide cruise lines itineraries, their own Cruise Allocations, flights, accommodation and other ground products - and sell them via their call-centres, retail outlet as well as online to both consumers and other agents. Cruise iTour platform combines GDS, low cost, and charter flights with transfers, excursions, Cruise Allocations & tours loaded in Traveltek’s product database. In-built pricing and contract management tools dynamically apply mark-ups, commissions and discounts based on configurable business rules or the package price can be fixed when pre-building the package, in order to maximise yield and revenue. A powerful tool for all professional cruise agents.

Announcing Accord Three Become One

30 years of Holiday Extras From the desk of Holiday Extras

From the desk of Accord The three individually-branded ad agencies wholly-owned by Accord Group Ltd have merged as a single trading entity to be known as ‘Accord’.

From the desk of MSC Cruises

“Conrad Advertising, Artavia Advertising and MKH will now all trade as ‘Accord’”, says the company’s newly appointed COO, Sally Winfield.

“We’ve wanted to bring together our various digital and traditional talent and resources into one simple, recognisable brand for some time” says Winfield. “I’ve spent over five years as a non-exec’ director on the Accord Group Board and the timing is ideal for me and the company. 50% of our income now comes from digital marketing and we are growing again” she added.

“Our new strapline ‘Ad Value’ describes what we are and what we offer our uniquely SME client base, as well as the special part we play in travel, recruitment, the grey market and other direct response verticals.

It’s an exciting and positive change helping to move our business forward. I’m already getting stuck-in and loving it!”

Celebrating 30 years of trading in 2013, Holiday Extras has earned its place as the UK market leader for travel add-ons. Over the past 30 years we’ve helped over 70 million travellers save money on airport parking, hotels, lounges and travel insurance.

Our award winning reputation is reflected by our commitment of making travel easy through quality customer service, excellent products and through our ambitious and innovative team.

What to look forward to in 2013 and 2014 We are forecasting many exciting product developments and platform enhancements for the future, with one of the objective being represented by the redesign of the agent website and integrating a new booking system which has already shown significant improvements in conversion figures on the customer facing Holiday Extras website. Another exciting platform change relates to our commitment towards providing agents with the most up-to-date information and training. Look out for our new training modules, which will be launched via Travel Uni from August 2013.

Contact us!

Louise Bates | Partnership Development Manager – The North Louise.Bates@HolidayExtras.com | 07545 610876

Carnival Sunshine sets sail!

From the desk of Carnival Cruise Lines Carnival Sunshine has set sail and she’s taking ‘Fun’ to a whole new level by bringing guests the best that Carnival has to offer, all on one ship. As the first ship to receive all Fun Ship 2.0 enhancements and all of Carnival’s most popular branded spaces, Carnival Sunshine offers new fun experiences of every kind.

Passengers will be looked after by 1,150 staff and crew while on-board Carnival’s flagship European vessel. Throughout the summer, Carnival Sunshine will follow a schedule a 9 and 12 day Mediterranean cruises from Barcelona and Venice. Ports of call include Dubrovnik, Rome and Monaco.

Dine on the best burgers at sea at Guy’s Burger Joint, or get a taste of Italy at Cucina Del Capitano, Mexico at BlueIguana Cantina, or Asia at the all new specialty restaurant, Mongolian Wok. You can chill poolside with a Margarita in hand at BlueIguana Tequila Bar or Caribbean-style at RedFrog Pub and RedFrog Pub and RedFrog Rum Bar. When it’s time to play you can put your skills to test onstage at Hasbro, The Game Show, invoke your inner champion at SportSquare, or make a big splash at WaterWorks. And when it’s time to relax, the new Serenity – the largest to date, offers a three level oasis of calm, complete with its own waterfall.

With all of these new additions, Carnival has dialed up the fun on Carnival Sunshine creating the ultimate Carnival Cruise Experience.

Key Contact: Luke Smith – Lukes@carnival.com Telephone: 020 7940 4460 Website: www.GOCCL.co.uk

MSC Cruises is pleased to announce the appointment of Karen Spencer to the role of North England and Scotland business development Executive. She will be responsible for driving sales by further developing and expanding the cruise line’s relationship with key agent partners in the north region.

Product update In March 2012 Holiday Extras launched a new insurance brand entitled Latitude, which was specifically designed for travellers with pre-existing medical conditions and for those who are often excluded from standard travel insurance covers. In December 2012 Holiday Extras launched gadget cover for those travellers that want to protect their much-loved gadgets whilst on holiday. Another recent launch is represented by the Homing-Pin lost property recovery system. Homing Pin provides luggage tags for bags and small stickers for other valuables such as mobile phones, iPads, laptops, cameras, wallets and passports. To keep up to date with our product updates and other relavant agent information please register your details on www.HolidayExtras.com/Opt-in Incentives In 2013 we’ve revolutionized our incentives and chose to provide agents with even more opportunities for winnings. Our incentive program has 3 different tiers of prizes starting ranging from sweetie hampers, team nights out and tickets to VIP events such as Ascot, West End Shows, the X-Factor Tour and The Brits. For more information on our incentive program please visit www.HolidayExtras.com/Incentives

Accord is an advertising agency ideally positioned to work with CLIA UK & Ireland members in the digital media world. We attract valuable customers to buy from you and talented people to work you. Find out how Accord can add value to your cruise business at www.accordgroup.co.uk

MSC Cruises appoints new business development Executive for North England and Scotland

Ms Spencer joins MSC Cruises with nearly twenty five years’ experience in the travel industry; notably fifteen years as retail manager at Tui and two years as Tui’s cruise expert Manager.

Craig Jeffs, MSC Cruises National Account Manager said “Ms Spencer’s strong sales background will enable us to further grow this core market in the North, her appointment complements the existing team and further strengthens MSC Cruises ability to provide travel agents with the support and resources they need to secure bookings.”

For further information about MSC, bookings and terms and conditions please visit www.msccruises.co.uk or call 0844 561 1955

CroisiEurope Update From the desk of CroisiEurope In 2013, French river cruise company, CroisiEurope, will this year have one-third of its fleet operating in France on the Gironde, Dordogne and Garonne rivers, through the Rhone, Saone and Seine valleys, on the Alsace canals and in Burgundy.

Also new to the CroisiEurope fleet is a 12-cabin crewed hotel barge, the MS “La Jeanine”, which will operate on the Alsace canals and in Burgundy offering bespoke experiences with English speaking commentaries between May and October. MS “La Jeanine” is a fully air-conditioned vessel with outward facing cabins that have windows or portholes plus private bathrooms. There is also a spacious lounge and dining room along with a fleet of bicyles for the use of the guests who are looked after by a team of five highly-qualified and experienced crew. The barge will operate in Burgundy, in Alsace, from Strasbourg to Xouaxange and from Dijon, sailing a magnificent journey through the Saône-et-Loire and La Côte d’Or regions of France.

In 2014, CroisiEurope will introduce an all-inclusive drinks policy across its fleet with complimentary beer and wine at lunch and dinner as well as an open bar throughout each voyage. The all-inclusive programme will be offered on all European river cruises between April and October.

The newest ship in the fleet, the MS Cyrano de Bergerac, recently joined the MS Princesse d’Aquitaine in Bordeaux to offer a selection of cruises on the Gironde Estuary and the Garonne and Dordogne rivers lasting from five to eight days. The 90-cabin cruise liner features an attractive restaurant, a spacious lounge bar with a dance floor, a cosy Pianorama Bar and a very large sun deck where passengers can relax on deck chairs and enjoy the sun and fresh air.

Also new for 2014 is a unique itinerary combining two separate cruises and allowing guests to discover two great legendary rivers: the Rhine and the Rhone. The 10-day cruise on the MS Symphonie and the MS Leonardo Da Vinci starts in Amsterdam and visits Xanten, Dusseldorf, Cologne, Konigswinter, Koblenz, Mainz Worms, Strasbourg, Chalon Sur Saone, Lyon, Tournon and Arles before finishing in Avignon. Departure dates are 22nd April, 17th May, 27th June and 28th September 2014.

For further information and reservations call CroisiEurope on 0208 3 281 28, email resuk@croisieurope.com or visit www.croisieurope.travel/

Air New Zealand Update From the desk of Air New Zealand

With daily flights from London to Los Angeles and onwards to Auckland as well as an extensive network around the Pacific Rim, Air New Zealand is the perfect way to get your clients to or from their cruise. And now, with the announcement of their partnerships with Virgin America and Virgin Australia there are better connections within the US and Australia.

Our award winning product on board the 777-300 features the innovative Economy Skycouch™ (a trio of Economy Seats that convert into a couch length of 5’1”), the spacious Premium Economy Spaceseat™ featuring a unique 2-2-2 configuration and our fully lie-flat bed in Business Premier. Along with our delicious Kiwi inspired menu and New Zealand wine selection you can be sure of a unique kiwi style and thoughtful touches throughout.

For more information on any of our routes and product contact your Account Manager, Mark Kennedy (mark.kennedy@airnz.co.nz) 2014 is an exciting year for Air New Zealand! We’ll be moving to the new Terminal 2 at London Heathrow with our Star Alliance partners late 2014 and also moving to the brand new Tom Bradley Terminal, Los Angeles in 2014. The moves will ensure a better customer experience, smoother and quicker connections and better shopping and terminal facilities.

Visit airnewzealandtrade.com/training to take part in our H.A.K.A (Help And Knowledge for Agents) online training programme. The programme gives you an opportunity to learn about all three of our cabins onboard our 777-300 and about destination Los Angeles and New Zealand. They only take about 15 minutes per module and include videos onboard our aircraft so you can get a good feel for our cabins and product.

For up to date info on Air New Zealand and to be the first to hear about our latest competitions sign up to our monthly newsletter, Kiwi Catch Up at airnewzealandtrade. com Key Contact Mark Kennedy (mark.kennedy@airnz.co.nz) Telephone: 020 8600 7683 Website: www.airnewzealandtrade.com

Crystal Cruises From the desk of Crystal Cruises Crystal Cruises passion for taking care of guests in an inviting environment of extraordinary space, quality and choices has earned the company more “World’s Best” awards than any other cruise line, resort, or hotel in history. In 2012, Crystal enjoyed 20% more family groups onboard than in 2011 and as of March 2013, the line has more family groups booked to date for 2013 than were booked for all of 2012. Given the growing trend of multi-generational travel and family groups, Crystal have added nine additional interconnection staterooms onboard Crystal Symphony. In other news, starting with the first cruises in 2014 Crystal Cruises have eliminated smoking in all indoor areas apart from the Connoisseur Club smoking lounge and outdoor smoking restricted to designated smoking areas.

For 2013 and 2014 there’s a huge range of incredible savings; from ‘Kids sail free’ to ‘solo offers’, there is always something for everyone. Four our best savings early bookings are always encouraged; if your clients book before 28th June 2013 they can save up to £1,678 per person with some of Crystals fabulous ‘Book Now’ Savings. Plus, Crystal Cruises really doesn’t have to be as expensive as you may think; in 2013, Crystal have some great ‘getaway’ sailings for 2013 around the Mediterranean, or if your clients would like to venture even further afield, in 2014, Crystal have some getaways throughout Asia.

With these fantastic offers and the all-inclusive, ultra-luxury, six star service that Crystal provide there really is no better time for your clients try the ‘World’s Best’ cruise line.

For all Crystal bookings made between the 1st-28th June 2013 were giving agents a £50 high-street voucher, plus a bonus £50 voucher for every third booking, to claim simply email sales@cruiseportfolio.co.uk with the details of the booking.

Finally, Crystal will be attending the CLIA UK & Ireland Luxury Cruise Expo on 2-3rd September 2013. This is a perfect way to not only see the Crystal fleet, but to learn more about luxury cruising at its finest. Sign up now for your chance to be a part of the event at www.cruiseexperts.org.

Premium Economy Spaceseat™ featuring a unique 2-2-2 configuration

Key Contact Elaine Gillard - Elaine@cruiseportfolio.co.uk Telephone: 020 7399 7602 Website: www.discovercrystal.co.uk

An Update from APT From the desk of APT APT Recruits Trade Sales and Marketing Executive for the UK The APT Group has recently appointed Jennifer Coutts as their new Trade Sales and Marketing Executive. In this role, Jennifer will be handling any requests from trade partners, as well as supporting APT’s account managers Lockie Kerr and Jessica Shelton-Agar.

2014

Luxury River Cruising O TO B OK E YS

LY AR

IT P A

Europe’s Heartland | Portugal & Spain | Russia | Vietnam & Cambodia | China

UP SAVE TO £1,500

PE

R COUPLE

InCludES flIgHtS and all tIPPIng PluS nEw foR 2014! HomE-to-aIRPoRt tRanSfERS by PRIVatE CaR*

New for 2014 Luxury River Cruising Brochure Discover the delights along the world’s greatest waterways and immerse yourself in Europe’s heartland, Portugal, Russia, China and Vietnam and Cambodia.

Introducing three levels of cruising- APT Royal, APT Luxury and Travelmarvel by APT- in 2014 APT are sure to have a cruise to suit your client’s desire and budgets.

And don’t forget all our cruises are fully inclusive with flights offered from a selection of regional airports, all meals on-board, daily sightseeing and tipping’s and transfers included.

We Now Offer in 2014 • Home-to-airport transfers: To ensure your clients journey runs smoothly from start to finish, we’ve introduced complimentary home-to-airport transfers by private car on all Luxury and Royal Collection river cruises in 2014.* • Royal Collection cruises: The ultimate way to explore Europe’s Heartland, our Royal Collection cruises deliver a range of special enhancements – including Signature Experiences, Freedom of ChoiceTM touring and complimentary beverages served throughout the cruise.

• Travelmarvel cruises: Travelmarvel cruises offer premium accommodation, quality meals and a balance of included sightseeing and leisure time – all with APT’s exceptional service. *Included in the price of all Luxury and Royal Collection cruises when booking within a radius of 75 driven miles from the UK departure airport confirmed by APT. Applies to selected UK airports. No cash alternatives available. For journeys over 75 miles an additional surcharge of £1.70 per mile will apply. ^Based on saving of £750 per person, twin share on Magnificent Europe 2014.

Book early and save!

Book your clients on one of our 2014 cruises by 30 September 2013 and not only will they enjoy the widest choice of departure dates and suites, they’ll also benefit from exclusive savings of up to £1,500 per couple^.

For more details or to book call APT on 0845 604 0792 or visit www.aptouring.co.uk/cruising Contact Us Your APT Account Managers, Jessica and Lockie, will be your first point of contact and can assist in increasing your APT business with product training, consumer functions and marketing.

Jessica Shelton-Agar (Account Manager for UK North & Ireland) Phone: 07768 764 332 / Email: Jessica.shelton-agar@aptouring.co.uk Lockie Kerr (Account Manager for UK South & Northern Ireland) Phone: 07787 536 392/ Email: Lockie.kerr@aptouring.co.uk Jennifer Coutts (Trade Sales & Marketing Executive) Phone : 0845 604 0792/ Email : jennifer.coutts@aptouring.co.uk

Low Cost Holiday and Business Airport Transfers in over 9,000 Cities and Resorts in 70 Countries From the desk of

A2Btransfers was established in 2005 by a team of travel professionals, who realised the increasing need for tailor-made holidays among clients and agents looking for a simple way to put a value package together. Since then A2Btransfers.com has grown from strength to strength to become an award winning provider of transfers and the choice of travel agents across the globe.

In 2012 the company acquired Resorthoppa, a company with a longstanding reputation in the transfers market. The combined group is now one of Europe’s leading transfer providers and will carry over 2.2 million passengers and offer an unrivalled choice in over 70 countries worldwide.

In 2011 A2Btransfers.com launched a new product A2Bairportparking.com offering a wide choice of UK Airport & Port parking options, including meet & greet, on and off airport/port, at competitive prices. Since then, A2Bairportparking.com has become a firm favourite with agents and customers alike.

Further ahead, the group will be offering more important travel extras with the launch of A2Btravelextras.com and new products including Airport Hotels, Parking with Hotels, Lounge Passes and Travel Insurance will be on offer in one simple and easy booking process, giving our agent partners even more sales opportunities with those all-important ‘Travel Extras’.

A2B Travel Extras would like to congratulate our CLIA UK & Ireland Selling Cruise Conference 2013 lucky prize winner – Becky Miller from Odigeo, who was presented with an iPod Nano at the conference. Well done Becky!

All Leisure All Leisure Holidays Group are a family of brands offering a range of cruise holidays and escorted tours.

Voyages of Discovery, Swan Hellenic and Hebridean Islands Cruises deliver unique cruises to destinations all over the world.

Thank you for using our Selling Cruise Conference App! From the desk of DandG Media DandG Media offer a range of services for publishers and businesses looking to target the cruise market. Providing newspapers for sale, magazine placement onboard cruise ships, as well as complimentary magazines at all UK cruise terminals.

DandG Media also maintains a live cruise list for ports around the UK, reaching 98% of the total UK cruise market.

Our latest project, cliauk.co.uk, created on behalf of CLIA UK and Ireland will have been seen by many of you over the course of the convention.

When asked how he felt the project went, Andy Harmer, Director of CLIA UK and Ireland said ‘We were delighted at how easy the process of setting it up was with the team and how engaging and easy to use the final project was...of those that used [it], 90% rated it excellent or good – a great success story and one we will be keen to use again for future events.’

We hope to recreate this success during Columbus Day Cruise Convention in Liverpool this coming September.

If you are a travel agent, cruise line, CLIA partner or relevant business wishing to be featured on one of our online channels, please contact us on 023 8042 8000 or email damian@dandgmedia.com

Hurtigruten From the desk of Hurtigruten We do hope you enjoyed the Selling Cruise Conference as much as we did. It was great to see so many of our travel agent partners there .......if we missed you, here is what’s happening in the world of Hurtigruten.

We are offering FREE flights from London Gatwick plus a FREE excursion to North Cape for anyone wanting a voyage along the Norwegian coast this winter – this equates to savings of up to £548pp. The offer is available on 20 selected dates this October/November for the 12 day Classic Round Voyage travelling from Bergen in the South to Kirkenes in the far north and back again. And with this winter tipped as the best in a decade for viewing the Northern Lights there really has never been a better time to go. Book by 31 July to take advantage of all the savings.

We are pleased to also announce, agents in Bournemouth and Glasgow can now sell our Northern Lights voyages with direct flights from their local airport. These new departures are featured in our 2013/14 ‘In Search of The Northern Lights’ winter brochure. In total, 48 charter flights are featured for this winter, more than ever before.

For the first time in two decades, we have expanded our sailing schedule by adding the Hjørundfjord, one of the most stunning fjords in Norway. Located in the Sunnmorsalp mountains, all ships will sail into the new fjord between 1 September and 31 October 2013 as part of their daily journey up and down the coast of Norway. It is expected that demand will be high to visit this new fjord and we are urging agents to promote this now to potential customers to avoid disappointment. The newcomer is one of the most outstanding fjords in Norway, situated amidst the majestic Sunnmorsalps, not far from the big brother of fjords, Geirangerfjord. For 35 kilometres, the Hjørundfjord cuts its way into the alpine mountains and offers the chance to get far away from the tourist bustle taking guests along steep rock walls, past green meadows, mountain farms and secluded small villages.

Do log on and have a look at our new agent’s website. On here you will find offers, contact details for our Sales Team and a link through to our online training “Learn Hurtigruten” www.hurtigruten.co.uk and click on the Travel agent tab along the top From us all at Hurtigruten thank you for your continued support

Get on board with getabed.co.uk From the desk of Getabed.co.uk

Getabed were delighted to attend the recent CLIA convention in Southampton a few weeks back. It was a fantastic conference once again, with some great speakers and some brilliant networking opportunities. The trade fair gave us the perfect opportunity to talk to cruise professionals and demonstrate our expanding portfolio of pre and post cruise hotels and discuss how we can help to boost your business.

We have a wide range of hotels to suit every budget in all the major ports worldwide from as little as £22pppn*. Coupled with our ship to shore transfers from just £10pppw*, it provides agents with the perfect opportunity to enhance your cruise offering, and ensures your customers have complete peace of mind both before, during and after their cruise with any additional accommodation and transfers they may wish to take.

Established for 21 years, getabed continues to be one of the only remaining fully independent, dedicated trade only accommodation only providers. Being 100% committed to the trade and agents mean that we have no B2C presence whatsoever. As an independent company, we work especially hard to provide award-winning customer service that our agents have come to demand and expect, and our partnership approach works well with all of our customers.

We offer over 100,000 hotels worldwide in city and beach destinations, all of which are easily booked online.

Just last year, we were extremely proud to have won the TTG award for Accommodation-Only Provider of the Year, which rubber stamps our customer service and dedication to the trade.

With generous commission rates, and some of the best customer service in the industry we’d be delighted to hear from you. If you require some training, why not give us a call and we will be happy to visit armed with a few treats!!

Thanks to Andy and the team at CLIA for all their hard work in producing yet another superb conference and we look forward to seeing everyone in September at the next one! *£22 based on Comfort Inn Fort Lauderdale Airport/Cruise Port in Oct’2013. £10 based on shared shuttle transfer for Barcelona

Travel Indochina From the desk of Travel Indochina A lot is happening in the cruise world and even more is happening with Asia River Cruising product at Travel Indochina. The leaders in creating real travel experiences for your customers in Asia since 1993, Travel Indochina are passionate about sharing the experience of Asia and there is no experience quite like a luxury 8 day cruise on the Mekong River between Vietnam & Cambodia.

With a current “Summer Promotion” offer, your customers can save up to £1,000 per couple AND receive a 10% discount on their bar bill as well as a US$100 spa voucher on board the luxury vessel, The Jahan. Clients will enjoy the magic of Asia’s unspoilt waterways from the comfort of their private balcony or choose to embrace the local culture on personalised shore excursions with their expert English speaking guides. The Jahan has a 1:1 passenger to staff ratio and more public space than any other Mekong Cruise vessel so is the perfect option for clients looking for luxury in a unique environment.

Travel Indochina are also committed to sharing the knowledge of Asia with you so why not join in their online webinar session at 9:30am on Tuesday 16th July 2013, hosted by our on-the-road Business Development Managers Richard Swain and Raj Mistry.

Richard and Raj will be online to share with you the unique points of difference about Travel Indochina and their Asia River Cruise product, so do log in to learn more.

Travel Indochina’s new dedicated 68 page Asia River Cruising brochure will also be available to view in July 2013 so keep an eye out for more news on this, the images alone are an excellent sales tool for potential clients!

To contact Travel Indochina’s Asia specialists about your customers’ requests: call 01865 268944 or email agencysales@travelindochina.co.uk To arrange for further training and marketing opportunities including consumer events, contact our on-the-road Business Development Managers: North Richard Swain on 07590 719931 (richards@travelindochina.co.uk) South Raj Mistry on 07791 307044 (rajm@travelindochina.co.uk)

U.S.-based Tauck has been a leader in premium quality guided travel since 1925. Family-owned and operated, the company has been named the “World’s Best River Cruise Line” by the readers of Travel + Leisure magazine. Along with its European river cruises, Tauck also operates small-ship ocean cruises throughout the world.

Tauck offers premium, all-inclusive river cruising on Europe’s most famous waterways: Rhine, Main, Danube, Moselle, Rhone and Saone.

A big thanks to Angela Caes from Tauck for speaking at the Selling Cruise Conference 2013.

CRUISE CONVENTION

SELLING CRUISE CONFERENCE SOUTHAMPTON 2013

Avalon Waterways Update From the desk of Avalon Waterways

Holland-America Line From the desk of Holland-America Line HAL NEWS

2014 Summer now on sale: Six ships in Europe sailing mainly 7-16 night itineraries from April to October 2014 feature longer days in port and overnights in key cities – as well as cruises from Dover! Contact salessupport@hollandamerica.co.uk for an e-brochure

Avalon Waterways were delighted to be a part of the CLIA Selling Cruise Conference in Southampton. Once again the event proved to be a huge success with a great mix of activities, informative speakers and a superb evenings entertainment from the one and only Keith Chegwin!!

Feedback from all those of you that we saw at the trade fair was very positive about the Avalon product and we look forward to seeing bookings from those of you that are new to river cruising and seeing even more bookings from those that are already ‘old hands’ at selling river…

With another two Avalon ‘Suite’ ships launching this year we remain busy re-invigorating our luxury river cruise product. We continue to offer our private door to door home pick up service not forgetting the amazing service, dining and spacious accommodation on board.

What’s more we’ve introduced exciting new itineraries further afield including the mighty Mississippi and the Galapagos! We look forward to welcoming your customers on board.

Alaska cruises and cruisetours 2014 now online. Rockies & Alaska cruise and stay packages available from Canada Specialist tour operators including Gold Medal, Cosmos and Thomas Cook Signature Ship visits There’s still time to visit a HAL ship in a UK port this summer 13th July & 3rd August: Dover: Ms Ryndam 28th July: Greenock: ms Eurodam 21st August Belfast: ms Rotterdam 29th September: Harwich: ms Rotterdam To register visit: http://www.cruise-events-registration.co.uk Emily Pond joins the HAL Team We are delighted to welcome Assistant Business Development Manager Emily Pond, who has just joined our joint HAL and Seabourn sales team, bringing with her a wealth of experience from her time within the CCS sales team.

Ship News New 99,000 ton Pinnacle-class ship arrives February 2016. Watch this space for more details!

The Future…

More enrichment for HAL guests: BB Kings Blues Club is being rolled out on all ships, while with “Dancing with the Stars at Sea”, Celebrities from the US show join selected sailings, while on regular cruises there’s more dance classes and competitions, a champion per cruise in 2013 and a grand dance off in January 2014!

Key Contact: Salessupport@HollandAmerica.co.uk or call 0844 338 8604 Reservations: 0844 338 8600 Online training: www.HALAcademy.co.uk Itineraries and cruise fares: www.hollandamerica.co.uk

NEW “On Location” brings local culture and cuisine to guests – from steel drum lessons in the Caribbean, star gazing with an astronomer in the Pacific to tango with a professional in Argentina, plus demonstrations, performances, regional food and wine experiences.

POLAR online is the fastest and easiest way to make bookings. For agency registration and enquiries e-mail Polar@hollandamerica.co.uk

ALL ABOARD

Our 2014 brochures are now out with our dedicated European rivers brochure as well as our dedicated Worldwide brochure featuring some amazing itineraries.

Don’t hesitate to contact us if you need more information on the amazing Avalon Waterways product.

Travel Weekly is proud to be the chosen media partner of forAce for the fourth year in a row. We’re honoured to be onboard.

www.avaloncruises.co.uk e-mail: agencysales@avaloncruises.co.uk

Oceania Cruises’ celebrates 10 years of excellence with UK travel trade From the desk of Oceania Cruises

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Over 200 travel agents, press and former and prospective cruise guests joined top YourOceania numberCruises one executives from on 11th June in celebration of the ten years since the line was formed back in 2003.

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The event, which took place in Southampton on board Oceania Cruises’ 1250-guest luxury cruise ship, Marina, included personally guided tours of the ship and a gourmet six course lunch. Each course drew on signature dishes from the menus of Marina’s speciality dining restaurants, with a main course from the private dining venue, La Reserve.

Dover Cruise Port From the desk of Dover Cruise Port A massive thank you to Dover Cruise Port for their sponsorship and support of The Big Charity Bake Off, held in support of Reuben’s Retreat - our chosen Convention Charity. Thank you for buying our cookies from the Bake-Off, and for giving generously to Reuben’s Retreat.

Pictured above is Andy Harmer, Director of CLIA UK & Ireland, with Jo Rzymowska of Royal Caribbean International, Celebrity Cruises & Azamara Club Cruises.

The event was hosted by Bernard Carter, Managing Director Oceania Cruises UK and Europe, who was joined by Prestige Cruise Holdings’ Chairman & CEO, Frank Del Rio and Bob Binder, Oceania Cruises’ Vice Chairman and Co- Founder, who remained on to host a special 10th Anniversary Cruise from Southampton to the Baltic.

Travel agents were given a special, limited edition gift of a set of coasters, featuring Art Deco style depictions of each ship, in commemoration of the company’s successful history. Recent successes have included the launch of two brand new ships, Marina and Riviera in the past two years, the introduction of flight-inclusive cruises for UK guests during the past 12 months, and the expansion of the UK commercial network so that, for the first time, the brand has a country-wide high street presence.

For more information on Oceania Cruises or to order a brochure, visit www.oceaniacruises.com or call on 0845 505 1920.

Cruise & Maritime Voyages From the desk of Cruise & Maritime Voyages

For many years we have specialised in providing ex-UK ‘no fly’ cruising holidays aboard smaller and medium sized classic and more traditional style ships. We believe these vessels offer a more leisurely and friendly ‘home from home’ style of cruising and maritime experience and are accessible to a much wider choice of interesting and remote ports of call.

Silversea Update

Sept-Îles and Trois-Rivières (Québec), Canada; Alotau, Papua New Guinea; Kavala, Greece; and Trujillo (Banana Coast), Honduras.

From the desk of Silversea Update on Contacts Amanda Middler has been appointed Regional Sales Manager for Scotland, the North East of England and Northern Ireland.

Product Update 2013/14 In September 2013 we introduce our new vessel – the intimate, 100-guest expedition ship, Silver Galapagos. She will operate two alternating 7-day itineraries year round in the region.

In keeping with Silver Explorer, she will be the finest ship in the Galapagos but also offering authentic, high quality expedition programmes with onboard expedition team of certified naturalists trained by the Galapagos National Park Service. We also offer pre and post cruise land programmes to make the most a visit to the region including trips to Machu Pichu, the Peruvian Amazon and Lake Titicaca.

One of the highlights of our Asia programme will be calling at Myanmar in Burma on Silver Wind, Silver Shadow and Silver Whisper. There is very little infrastructure there so we will call at Yangon for 3 days providing the base for excursions to Manadalay and the red sandstone temples of Bagan.

In 2013, our six ships will offer over 200 voyages, visiting more than 450 destinations on seven continents. The programme includes 32 new ports of call which include 21 ports for Silver Explorer alone.

In 2014 we are offering 95 new ports of call, which include 83 just for Silver Explorer.

Collectively, the line’s other ships will offer 12 new destinations: Melilla and Almeria, Spain; Haugesund, Norway; Eskifjordur and Djupivogur, Iceland; Koror, Palau; Ponce, Puerto Rico;

Win a Day of Luxury with Silversea Incentive Silversea are delighted to give 10 lucky trade partners the chance to join us for the ultimate luxury day out. The prize includes • Travel to London • Experience the view from the Shard • Afternoon tea at Claridge’s • Sumptuous gourmet dinner at renowned chef Jason Atherton’s flagship London restaurant Pollen Street Social • A night at The Corinthia Hotel • Private tour & viewing at the Royal Geographical Society • Transport within London to venues • Meet the Silversea Team in London To enter simply make a booking between 13 May and 30 June 2013 on any 2013 departure. Each booking is one entry, bookings on voyage 3334 (culinary cruise featuring Jason Atherton) are valid for double entry into the draw.

Terms & conditions apply.

AMAWaterways Update From the desk of AMAWaterways Family-owned AmaWaterways is the premier river cruise line on Europe’s Danube, Main, Moselle, Seine, Rhine and Rhône rivers. Known for its custom-designed ships, extensive complimentary amenities and impeccable service, AmaWaterways consistently leads the way in river cruising, not least in introducing exciting new destinations; in addition to the custom-built ‘Ama’ ships sailing Europe’s main waterways, the company’s separate division, AmaVoyages, offers river cruises in Portugal, Russia, Cambodia, Vietnam and southern Africa.

AmaWaterways is constantly expanding its fleet, with two exciting new vessels inaugurated in 2013 and two more due in 2014.The 164-passenger AmaPrima made its maiden voyage on April 3 and will sail the Rhine and Danube. The 106-passenger AmaVida was named on March 26 in Porto, by its glamorous godmother, movie star Sharon Stone, and will sail on the Douro. Two more ships, AmaSonata and AmaReina, will debut on the Rhine and Danube in Europe in 2014, offering features such as twin balcony staterooms and suites, complimentary fine wine and beer at lunch and dinner, a heated pool with swim-up bar and a fleet of bicycles for guests to borrow and enjoy.

Other exciting news for 2014 includes special departures of Seine cruises in June 2014 to commemorate the 70th anniversary of D-Day; three new cruise-and-safari itineraries on the Zambezi Queen in southern Africa; and a host of theme cruises covering subjects as diverse as wine appreciation, Jewish heritage and even chocolate.

Disney Cruise Line

In line with this fleet expansion, AmaWaterways’ principal sales agent in the UK, Fred. Olsen Travel, has increased its commitment to the brand by creating a new sales position in the north of England, appointing cruise expert Carly-Ann Moore as northern sales executive with a brief to develop sales and new agency agreements in the Midlands and the north of England. Carly-Ann will support national sales manager Natalie Ford on the road, backed up

by Hannah Logan and Karen Jones in Fred. Olsen’s Suffolk headquarters. The team is always happy to visit agents and offer in-house training and promotional support. AmaWaterways offers regular incentives to clients, too, which are always communicated to the trade. The latest offer is a generous 10% early booking discount to any client booking a 2014 European AmaWaterways river cruise before July 31, 2013.

Key Contact Natalie Ford, National Sales Manager, email Natalie@amawaterways.co.uk Freephone 0808 223 5009 | www.amawaterways.co.uk

JTA Travel From the desk of JTA Travel Training • Training videos will be available on the Need a Cruise website • We will have user manual available for you • Our Regional Sales team will be on-hand to assist you 2013/2014 Updates JTA Travel has recently launched its Needacruise.co.uk brand to meet the growing demand and competitiveness required by today’s cruise specialists.

A magical journey filled with fantasy, character and entertainment. Here, adults find excitement and indulgence.

Children discover that dreams really do come true. And together, they create memories that will last a lifetime. Best of all, the fairy tale begins the moment you step onboard one of our four stunning ocean liners. You’ll be swept up into a breath-taking world of Disney service, unforgettable dining and exotic destinations in the Caribbean, Bahamas and the Med. This is the magic and wonder of a Disney Cruise Line® holiday.

JTA offers its agents exceptional service delivered by our very own dedicated and experienced cruise experts, who can assist you with your booking journey, be it tailormade cruise holidays with JTA fares, fly cruises that include scheduled, low-cost and charter flights or a choice of worldwide cruises. Need a Cruise’s outstanding service will come with full range of cruise lines, wide range of products for all budgets, ATOL coverage and cruise protection cover.

JTA is also pleased to announce that with Need a Cruise launch, JTA will also unveil a trade-facing bookable cruise website, containing all of JTA flight and accommodations along with all major cruise lines.

Need a Cruise will help you find something for everyone and tailor make cruise holidays for you to meet your clients’ needs in making their home away from home. Not only will you be able to have cruises for all occasions but you’ll also be eligible for all the fantastic incentives for being part of the JTA family, like plane perks, prize draws and airline of the month incentives.

Offers to Attendees Need a Cruise by JTA is offering an additional 1% commission for every Silversea bookings made in 2013. Just mention “Cruise Conference 2013” voucher code when you call.

Company Contacts Regional Sales Managers: Kym O’Brien, Head of Sales 07972114931 kym.obrien@jtatravel.co.uk Liz Castle, RSM Midlands 07879818374 liz.castle@jtatravel.co.uk Charlotte Sargenson, RSM North 0792114932 charlotte.sargenson@jtatravel.co.uk Jenny Fraser, RSM South East and Channel Islands 07920004930 jenny.fraser@jtatravel.co.uk Cruise Reservations: 0121 508 5556 cruise@jtatravel.co.uk www.needacruise.co.uk

Seabourn

Anniversary Celebration with Exclusive Guaranteed iPad Giveaway!

From the desk of Tailor Made Cruise Holidays

From the desk of Seabourn 2014 Summer now on sale: Five ships in Europe sailing 7-16 night itineraries from April to October 2014 featuring iconic cities and off the beaten track more unusual destinations Contact salessupport@seabourn.co.uk for an e-brochure Antarctica: 450-guest Seabourn Quest is the only truly luxury ship to offer Antarctica cruises that offer each guest up to 5 Zodiac enabled landings over 5 days spent cruising the “White Continent”. To learn more about these 21-24 night Antarctica & Patagonia cruises contact salessupport@seabourn.co.uk Seabourn Conversations is a unique enrichment concept, including a stellar lineup of celebrities and experts, who will lecture or perform, take part in Q&A interviews, enliven the social scene – and join the conversation with guests. “Culinary Conversations,” include chefs, winemakers, gastronomy experts. “Arts Conversations”, theatre, dance, film, literature or music, while Explorers, historians, anthropologists and geographers participate in “Culture & Destination Conversations” and more.

New Menus feature local dishes, new vegetarian options, more (pre-packed) Kosher dishes and a sustainable fish and seafood programme. We’ve updated the shows with a larger cast of musicians and performers, enhanced our fresh flower displays and created new penthouse spa suites on the Seabourn Quest!

Tailor Made Cruise Holidays has been trading for just over one year and we are proud to be able to offer such a brilliant worldwide fly-cruise product. To celebrate our first year we are running an exclusive promotion and would like to extend this offer to all delegates of the Selling Cruise Convention 2013 as a thank you for taking the time to learn more about our fantastic brand.

We would like offer you the chance to receive an iPad! It’s really easy, just make 5 bookings before 31st October 2013 (that works out at only 5 bookings in 5 months) and we will hand you a Free iPad. This incredible offer is exclusive to selected agents and delegates of the recent Cruise Convention. Simply email tmchsupport@tailormadecruiseholidays.com with all 5 reference numbers to claim (terms and conditions apply, email for full details).

We launched Tailor Made Cruise Holidays exclusively with Royal Caribbean, Azamara & Celebrity X Cruises in 2013 and we are pleased to say we have expanded our partnerships and now work with more than 10 of the world’s leading Cruise Lines including Norwegian Cruise Line, Disney Cruise Line, Silversea and Carnival.

2014 is a particularly exciting year for Tailor Made Cruise Holidays, with our cruise booking boom we are dedicated to enriching the content of our website with more cruise product information and continue building a strong relationship with suppliers to ensure our offers are the very best value for money.

Tailor Made Cruise Holidays is a division of USAirtours and with over 30 years’ experience in the travel industry you know you are working with a Travel company that you and your clients can trust, with full financial protection.

Like USAirtours, Tailor Made Cruise Holidays is 100% Trade Only and we have an Agency Support Team dedicated to help you sell worldwide cruise tours.

You can contact your regional Business Development Manager anytime by emailing tmchsupport@tailormadecruiseholidays. com.

Website www.tailormadecruiseholidays.com New Bookings 0844 576 6196 Agency Support 0844 2490 775

SALES Contact: Salessupport@seabourn.co.uk or call 0844 338 8690 Reservations: 0844 338 8686 Online training: www.SeabournAcademy.co.uk Itineraries and cruise fares: www.seabourn.co.uk POLAR online is the fastest and easiest way to make bookings. For agency registration and enquiries e-mail Polar@seabourn.co.uk

Come onboard Seabourn Sojourn at our Luxury Cruise Expo in Dover, September 2 & 3, 2013

Exclusive Uniworld Preview Brochure 2014 Out Now! From the desk of Uniworld & Titan Titan is delighted to introduce their latest preview brochure featuring nine deluxe river cruise itineraries for 2014 in exclusive partnership with Uniworld.

THE WORLD’S BEST RIVER CRUISES NOW ALL INCLUSIVE! These extraordinary holidays, already acclaimed as ‘the world’s best river cruises’, will be even better in 2014, as unlimited beverages and all onboard gratuities are now all included* AMAZING EARLY BOOKING REDUCTIONS Clients can also save up to £500 per person on selected itineraries and departures and past Uniworld clients can receive a double discount as members of the River Heritage Club worth up to £175 per person if booked by 30 June 2013 TITAN UNIWORLD 2014 BROCHURE DUE FOR RELEASE EARLY JULY Titan plan to launch the World’s Best River Cruises 2014 in exclusive partnership with Uniworld in early July 2013.

As well as a comprehensive programme of 5 * deluxe river cruises aboard some of the world’s most luxurious river vessels, Titan will be unveiling more amazing savings on selected itineraries and departures.

The new look brochure will also feature itineraries on Uniworld’s brand new, state of the art ship, SS Catherine. This remarkable luxury, floating hotel, will set the standard for other river cruise operators to aspire to for some time to come.

SHIP VISIT WEEKENDS Titan is planning another programme of Uniworld ship visits in 2013 following the popularity and success of similar initiatives last year.

Ashley Rushman, Titan Agency Sales Account Manager, hosted 20 agent partners on a weekend trip to Amsterdam to sample the delights of Uniworld’s flagship vessel SS Antoinette. After meeting the captain and crew the group was treated to a guided tour, followed a sumptuous lunch on board and a presentation from Ashley. The feed back was overwhelmingly positive prompting plans to repeat the exercise this year. Look out for our e-shots and news on www.titanagents.co.uk

TRAINING AND PRODUCT UPDATES Visit www.titanagents.co.uk and complete our Saga Classic Cruises and Uniworld River Cruise training modules. Pass them successfully and you can proudly display a printable, stylish certificate on you agency wall for all to see. Good luck.

To book, order brochures or for more information call Titan Agency Sales FREE on 0800 988 5166 Key Contact: Edwina Coppock (Agency Sales Manager) | 01293 450726 Edwina.coppock@titantravel.co.uk Agency Sales - 0800 988 5166 Agency Sales Email – agentadmin@titantravel.co.uk Website – www.titanagents.co.uk Twitter - @TitanAgencySale *Some inclusions are not available on Uniworld’s Russian itineraries.

Cruise Baltic Cruise Baltic is a network of 27 cruise destinations in the Baltic Sea. Together we create easy access to 10 countries on a string with an ocean of adventures. Contact the Director, Bo Larsen at bnl@woco.dk or visit our website at www.cruisebaltic.com

Cruise Copenhagen Network Copenhagen is one of Europe’s ‘must-see’ destinations for your cruise guests.

Visit our booth and get inspired: • Major attractions • Cruise-designated hotels • Cruise line overview • The Copenhagen Card

Stockholm Cruise Network Stockholm – a city of contrasts – water and islands, history and innovation, small town and big city, the 13th-century Old Town and high-tech modern architecture, short winter days and long, light summer nights – with a dazzling array of impressions. A perfect destination for cruise passengers. The Stockholm Cruise Network is a network that includes the Stockholm Visitors Board, Ports of Stockholm, Swedavia, and more than thirty private companies working to promote Stockholm as a cruise destination.

From the desk of Cunard Line

ABP Southampton

ASSOCIATED BRITISH PORTS SOUTHAMPTON

Royal Caribbean International

From the desk of ABP Southampton

From the desk of Royal Caribbean International

For over 150 years ABP Southampton has been synonymous with the cruise industry. Today, we are welcoming more passengers then ever before, with over 1.5 million passengers expected to pass through the port in 2013; another record year!

Royal Caribbean International is mid-way through an extensive $300 million investment programme running refurbishing and enhancing ships. In the last 12 months five ships have undergone a complete transformation including UK-favourite Independence of the Seas, based in Southampton during the summer season and Brilliance of the Seas, currently sailing out of Harwich.

We were delighted to be chosen as the host port for the CLIA UK & Ireland Cruise Convention in 2013. We do hope it gave you the opportunity to view first hand the investment we continue to put into our facilities and the numerous advantages of cruising from Southampton .

In 2013 Royal Caribbean International has its largest ever UK deployment and recently confirmed that the world’s largest cruise ship, Oasis of the Seas, will sail a mini-European season in autumn 2014. Royal Caribbean International also made waves with the announcement of a host of first-evers on-board new ship Quantum of the Seas.

As well as being the port owner we offer cruise car parking for Royal Caribbean, Celebrity Cruise Lines, Fred Olsen, Saga, MSC, Azamara and Norwegian Cruise Lines. All our parking is located within secure compounds on the port estate, thus enabling a smooth and hassle free start and end to your customer’s holiday.

Family holidaymakers can find out everything they want to know about cruising for the first time with a new holiday advice line staffed exclusively by mums and dads. Dubbed the ‘Royal Mums and Dads’ advice line, the specialist phone line is operated by knowledgeable parents who are employees of Royal Caribbean International with comprehensive experience of planning, booking and taking family cruise holidays with their own children.

For a short time only we are offering a substantial discount on our 2014 car parking. Please check out our discounts on line at www.abparking. co.uk In September 2013 we are launching a new car parking booking website making the process much easier and efficient for your customers’.

www.royalcaribbeaninternational.co.uk

Celebrity Cruises From the desk of Celebrity Cruises Celebrity Cruises continues to enhance its fleet with new bars, restaurants, entertainment and accommodation found onboard the new Solstice-class ships. Sailing from Harwich for the first time this year, Celebrity Infinity, showcases some of these fantastic features.

September 2013 sees the start of a new season of wine harvest cruises where guests will be able to visit some of the best vineyards in France, Spain and Portugal in a dedicated wine cruise holiday. Back by popular demand, world renowned wine connoisseur Oz Clarke joins the 12 October 2013 sailing, where once again, guests will have the chance to get up close and personal to some of Europe’s best vintages and enjoy exclusive wine masterclasses. www.celebritycruises.co.uk

Azamara Club Cruises From the desk of Azamara Club Cruises Azamara Club Cruises’ fleet of two ships underwent ship-wide renovations in late 2012 and early 2013 and has moved to more-inclusive pricing which includes the introduction of the AzAmazing Evening concept, an immersive complimentary destination event ashore featured on every sailing.

We believe working in partnership with the lines and travel agents is key to continual growth of the cruise business in Southampton. We are always keen to develop new relationships with travel agents, and thus we are eager to hear your views on how we can work with you. Please do contact us on: parking@abports.co.uk

As part of Azamara Club Cruises ‘destination immersion’ mantra, experiences on offer with the cruise line include, taking part in celebrations at the Rio Carnival, attending the British Open golf championships, watching the Monaco Grand Prix and much more. www.azamaraclubcruises.co.uk

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SOUTHAMPTON DEPARTURES: Baltic | USA Mediterranean & Canada | World Cruises | Caribbean | Iberia | | FLY-CRU ISES: Mediter Canary Islands | Norway ranean | Caribbe & Iceland an | Exotics

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Cruise Calend

Page Cruise Dep 124 DDG Nts 25 Feb 14 Destinations 48 DDH 17 Hong Kong 25 Feb 14 Page Cruise to Hong Kong 25 58 DDI Dep Hong Kong 25 Feb 14 Nts 53 D403 to Bangkok 28 58 DDK 5 May 14 Destinations Hong Kong 25 Feb 14 54 D404 16 to Singapore 63 58 DGJ 21 May 14 Page Cruise Hong Kong Iberia 14 Mar 14 58 D405 16 to Southampton Dep 23 50 DGK 6 Jun 14 Nts 76 D413 Baltic Hong Kong 14 Mar 14 58 D406 7 5 Sep 14 Destinations to Mumbai 46 58 DHJ 13 Jun 14 98 D414 7 Hong Kong Fjords 22 Mar 14 56 D407 12 12 Sep 14 Page Ireland & France to Southampton 58 DIK 15 25 Jun 14 105 D415 16 British Isles 25 Mar 14 Bangkok to 59 D408 16 28 Sep 14 72 Baltic Mumbai 35 51 DJK 11 Jul 14 118 D416 7 Singapore Baltic 6 Apr 14 56 D409 7 5 Oct 14 100 to Southampton Iberia 23 58 D402 18 Jul 14 18 98 D417 Iberia Mumbai to 29 Apr 14 Cruise Western Mediterranean 59 D410 14 23 Oct 14 73 Southampton Dep 6 1 Aug 14 14 72 D418 Iceland Nts Guernsey J401 10 57 D411 7 6 Nov 14 92 Canary Islands & France Destinations Jan 14 8 Aug 14 108 D419 17 92 Fjords JAB Western Mediterranean 71 D412 16 23 Nov 14 85 10 Jan 14 Page Cruise World Cruise 24 Aug 14 106 D420 18 23 Baltic Dep JAT 12 Southampton 11 Dec 14 93 Canary Islands 10 Jan 14 Nts 124 JRS 10 99 D421 to Los Angeles 41 Iberia 26 Feb 14 Destinations JAR 21 Dec 14 Southampton 86 10 Jan 14 15 Baltic 48 JRJ 14 77 to Auckland Sydney to 46 26 Feb 14 Page Cruise JAP 100 Singapore Canary Islands Southampton 10 Jan 14 27 59 JRK Dep to Sydney 54 26 Feb 14 Sydney to Nts 54 J404 JBT 86 Southampton Dubai 2 Feb 14 46 59 JPJ 9 May 14 Destinations Sydney to to Perth 18 6 Mar 14 54 J405 7 JBR Southampton Los Angeles 2 Feb 14 19 16 May 14 59 JPK Page Cruise Fjords to Auckland 23 6 Mar 14 Perth to Dubai 14 59 J406 JBP Dep Los Angeles 2 Feb 14 38 30 May 14 50 JSJ Nts 104 J414 Baltic to Sydney Perth to Southampton 31 13 Mar 14 17 55 J407 17 Aug 14 JTS Destinations Los Angeles 21 Feb 14 Central Mediterranean 12 50 JSK 16 Jun 14 7 98 J415 to Perth 20 Singapore 13 Mar 14 12 60 J408 24 Aug 14 Page JTK 21 Fjords to Dubai Auckland 31 59 JJK 28 Jun 14 Feb 14 17 112 J416 to Singapore Iceland Singapore 51 25 Mar 14 Central Mediterranean 55 J409 7 10 Sep 14 106 to Southampton Auckland 19 53 J402 5 Jul 14 12 108 J417 to Southampton Fjords Dubai to Southampton Western Mediterranean 13 Apr 14 17 60 J410 22 Sep 14 113 Central Mediterranean 17 59 J403 22 Jul 14 25 105 J418 Central Mediterranean Canada & 30 Apr 14 Cruise 56 J411 3 17 Oct 14 92 New England Dep 9 25 Jul 14 17 112 J419 Guernsey Nts Central Mediterranean 112 J412 R401 14 3 Nov 14 118 Iberia 4 Jan 14 Destinations 8 Aug 14 24 70 J420 Baltic 109 76 J413 RAB 7 27 Nov 14 114 Caribbean Page Cruise 4 Jan 14 World Cruise 15 Aug 14 12 99 J421 Fjords 22 Dep RAC 2 9 Dec 14 Canary Islands Southampton 120 4 Jan 14 Nts 125 11 106 J422 RDG 16 to San Francisco Guernsey 37 Destinations Feb 14 RAD 20 Dec 14 86 Southampton Iberia 4 Jan 14 15 48 RDI 7 69 J423 to Auckland 42 Sydney to 16 Feb 14 Page Cruise Belgium & RAE 27 Dec 14 78 Southampton Shanghai 4 Jan 14 20 60 RDK Denmark Dep 10 to Sydney Sydney to 44 16 Feb 14 Nts 52 RHN RBC Canary Islands 73 Southampton Hong Kong 26 Jan 14 30 60 RDH 6 Apr 14 Destinations to Brisbane Sydney to 15 16 Feb 14 18 52 R402 RBD 87 San Francisco Cape Town Singapore 26 Jan 14 49 60 RDN 24 Apr 14 Page Cruise to Southampton to Auckland Sydney to 20 16 Feb 14 61 R403 3 RBE Dep Cape Town San Francisco 26 Jan 14 67 48 REI 27 Apr 14 Nts 57 R415 Belgium to Sydney Sydney to 22 18 Feb 14 17 61 R405 30 Aug 14 RBI Destinations Southampton San Francisco 26 Jan 14 Central Mediterranean 18 49 REK 17 May 14 70 R416 2 to Brisbane Brisbane to 40 18 Feb 14 61 R406 7 1 Sep 14 Page RCG Guernsey San Francisco Hong Kong 11 Feb 14 28 49 REN 24 May 14 112 R417 24 Iberia to Hong Kong Brisbane to 20 18 Feb 14 52 R407 7 25 Sep 14 RCI 69 Black Sea Singapore Auckland 11 Feb 14 65 60 RGK 31 May 14 13 71 R420 to Shanghai Fjords Brisbane to 25 3 Mar 14 13 52 R408 14 Oct 14 RCK 119 Canary Islands Southampton Auckland 11 Feb 14 15 50 RIH 13 Jun 14 104 R421 21 Arctic Circle to Hong Kong Shanghai 35 Eastern Mediterranean 8 Mar 14 61 R409 2 4 Nov 14 RCN 84 to Singapore Auckland 11 Feb 14 29 51 RIN 15 Jun 14 108 R422 12 Guernsey to Singapore Hong Kong 72 Western Mediterranean 8 Mar 14 17 55 R410 16 Nov 14 119 Auckland to Cape Town Central Mediterranean 47 60 RKH 2 Jul 14 69 R423 2 to Southampton Hong Kong 18 Mar 14 61 R411 9 18 Nov 14 93 to Southampton Belgium 19 60 RKN 11 Jul 14 112 R424 11 Iberia Singapore Cruise 18 Mar 14 14 61 R412 29 Nov 14 69 to Cape Town Iberia Dep 37 25 Jul 14 76 R426 4 Baltic Singapore Nts The Netherlands A401 17 56 R413 19 Dec 14 78 to Southampton 10 Jan 14 Destinations Central Mediterranean 11 Aug 14 & Belgium 99 R427 2 15 A401A 12 61 R414 21 Dec 14 70 Belgium 11 Jan 14 Page Cruise Caribbean 23 Aug 14 112 14 Canary Islands 15 4 A402 Dep 7 69 Canary Islands 24 Jan 14 Nts 40 A408 Caribbean 84 Fjords 15 4 7 Apr 14 A402A Destinations 86 25 Jan 14 40 A409 12 Caribbean 106 15 4 19 Apr 14 Page Cruise A403 Canary Islands 7 Feb 14 40 A410 14 Caribbean Dep Western Mediterranean 15 4 3 May 14 A403A 82 A422 Nts 8 Feb 14 40 A411 7 Caribbean 14 Aug 14 Destinations 15 4 10 May 14 A404 21 90 A423 17 Fjords 40 A412 2 Caribbean Feb 14 Central Mediterranean 31 Aug 14 Page Cruise 15 4 12 May 14 A404A 104 A424 14 Belgium Dep 22 Feb 14 40 A414 14 Caribbean Western Mediterranean 14 Sep 14 113 A432 Nts Western Mediterranean 15 4 30 May 14 A405 69 A425 17 26 Dec 14 Destinations 7 Mar 14 40 A415 2 Caribbean Central 1 Oct 92 15 Mediterranean 14 A432A 27 15 4 1 Jun 14 A405B Page 90 A427 12 Belgium Caribbean Dec 14 8 Mar 14 40 A416 7 Caribbean Western Mediterranean 29 Oct 14 4 113 A501 15 15 4 8 Jun 14 A406N 69 A428/A 42 2 Fjords Caribbean 9 Jan 15 21 Mar 14 40 A417 7 Caribbean 31 Oct 14 4 92 A501A 15 Belgium 14 4 15 Jun 14 A406A 15/16 104 A429 42 Iberia Caribbean Caribbean 10 Jan 15 22 Mar 14 40 A418 14 Caribbean 14 Nov 14 4 Transatlantic 69 A502 15 Western Mediterranean Transatlantic 13 29 Jun 14 A407 72 A429A 42 15 4 Caribbean Caribbean 23 Jan 15 4 4 Apr 14 44 A419 14 15 Nov 14 4 Transatlantic 44 A502A Caribbean 15 3 13 Jul 14 90 A430 42 15 4 4 Baltic Caribbean 24 Jan 15 44 A420 13 28 Nov 14 Belgium 4 42 A503 Caribbean 15 26 Jul 14 Canary Islands 98 A430A 42 15 4 Caribbean 6 Feb 15 70 A421 7 29 Nov 14 4 42 A503A Caribbean Cruise 15 2 Aug 14 83 A431 42 15 4 Fjords Dep Caribbean 7 Feb 15 12 12 Dec 14 Nts 4 42 A504 Caribbean E401 15 Western Mediterranean 106 A431A 42 15 4 2 Jan 14 Destinations 20 Feb 15 Caribbean 13 Dec 14 28 4 42 A504A Caribbean E402 15 91 42 15 30 Jan 14 4 Page Cruise Caribbean 21 Feb 15 Caribbean 14 4 42 A505 Caribbean E403 Dep 15 42 13 Feb 14 4 Nts 120 E411 Canary Islands Caribbean 6 Mar 15 28 17 May 14 4 42 A505A E404 Destinations 15 42 13 Mar 14 82 E412 7 Caribbean 7 Mar 15 Caribbean 11 24 May 14 4 Page Cruise E405 15 Fjords 42 24 Mar 14 120 E413 7 Caribbean Dep Iberia 12 31 May 14 4 Nts 104 E421 E406 Iberia 42 5 Apr 14 14 76 E414 Canary Islands 7 Aug 14 Destinations Western Mediterranean 14 14 Jun 14 10 72 E422 E407 Western Mediterranean 19 Apr 14 82 E415 17 Aug 14 7 Page Cruise Iberia 7 21 Jun 14 14 90 E423 E408 Dep Fjords Western Mediterranean 26 Apr 14 90 E416 31 Aug 14 2 Nts 76 E431 Iberia 7 23 Jun 14 105 E424 7 1 Dec 14 E409 Guernsey Destinations 3 May 14 12 71 E417 7 Sep 14 12 91 E433 Fjords Fjords Western Mediterranean 2 5 Jul 14 12 69 E425 Canary Islands 17 Dec 14 E410 Page 5 May 14 104 E418 7 19 Sep 14 107 E434 12 Canary Islands Guernsey 12 12 Jul 14 14 83 E426 29 Dec 14 94 Canary Islands Fjords Western Mediterranean 69 E419 2 Canary Islands 3 Oct 14 84 E501 4 The Netherlands 14 Jul 14 106 E427 11 2 Jan 15 86 Guernsey 12 82 E420 14 Oct 14 & Belgium 24 92 E502 Iberia Cruise Western Mediterranean 26 Jul 14 12 69 E428 26 Jan 15 70 Caribbean Dep 12 26 Oct 14 12 77 E503 Canary Islands Nts X401 12 91 E429 Canary Islands 7 Feb 15 120 3 Jan 14 Destinations Iberia Western Mediterranean 7 Nov 14 24 84 E504 14 X402 12 84 E430 3 Mar 15 78 17 Jan 14 Page Cruise Caribbean Canary Islands 19 Nov 14 12 93 E505 12 Iberia X403 Dep 12 15 Mar 15 121 Canary Islands 29 Jan 14 Nts 82 X410 Iberia 12 78 Canary Islands 17 4 May 14 X404 Destinations Western Mediterranean 87 15 Feb 14 14 76 X411 Iberia 85 14 18 May 14 Page Cruise X405N Baltic 79 1 Mar 14 12 90 X412 Canary Islands Dep 12 30 May 14 Nts 98 X419 X406 Arctic Circle Fjords & North 13 Mar 14 14 82 X413 29 Aug 14 Destinations 12 Cape 13 Jun 14 108 X420 14 Canary Islands X407 25 Fjords & North 107 X414 14 12 Sep 14 Page Cruise Mar 14 Baltic 24 Cape 27 Jun 14 83 X421 7 X408 Dep Baltic 18 Apr 14 707 X415 14 19 Sep 14 Nts 100 X429 Caribbean Iberia 2 11 Jul 14 18 98 X422 24 Nov 14 X409 Destinations Iceland 20 Apr 14 Central Mediterranean 120 X416 14 7 Oct 14 12 72 X430 Belgium 14 Western Mediterranean 25 Jul 14 108 X423 2 6 Dec 14 Page Arctic Circle 14 69 X417 Canary Islands 9 Oct 14 114 X431 12 Belgium 8 Aug 14 108 X424 14 18 Dec 14 Canary Islands 94 Canary Islands Western Mediterranean 82 X418 7 23 Oct 14 24 69 X501 Cruise 15 Aug 14 84 X425 4 11 Jan 15 86 Caribbean Iberia Dep 14 Germany 27 Oct 14 12 92 X502 Nts N401 & Belgium 10 72 X427 23 Jan 15 Arctic Circle 120 3 Jan 14 Destinations Iberia 10 Nov 14 14 70 X503 15 N401A Iberia 109 X428 12 6 Feb 15 Page Cruise 78 Canary Islands 4 Jan 14 Caribbean 22 Nov 14 17 77 X504 Canary Islands 4 15 N402 Dep Western Mediterranean 2 23 Feb 15 87 17 Jan 14 40 N408B/C Caribbean Nts 12 85 X505 4 15 Belgium N402A Destinations 7 Mar 15 94 18 Jan 14 40 N409/A 16 Apr 14 7/14 Caribbean Iberia 12 69 X506 4 15 Page Mediterranean N403 Cruise 19 Mar 15 78 31 Jan 14 40 N409B/C 23 Apr 14 14/7 Arctic Circle Caribbean 4 Dep 12 4 32/34 N417/A 15 Mediterranean N403A 30 Apr 14 Nts 109 40 1 Feb 14 Arctic Circle Caribbean 7/14 4 Destinations N410/A 07 4 34/32 N417B/C 13 Aug 14 14/7 15 Mediterranean N404 May 14 14/7 109 14 Feb 14 40 N410B/C Caribbean Page Cruise 4 Mediterranean 4 15 32/34 N418/A 20 Aug 14 7/14 Mediterranean N404A 14 May 14 4 Dep 15 Feb 14 40 Caribbean 34/32 N424A 7/14 4 Mediterranean N411/A 21 Nts 4 15 34/32 N418B/C 27 Aug 14 14/7 Mediterranean N405 28 May 14 14/7 4 Destinations 40 N411B/C Caribbean 32/34 N425 22 Nov 14 15 Feb 14 4 Mediterranean 3 Sep 14 4 32/34 N419/A 15 Mediterranean N405A 28 May 14 Page 7/14 4 Caribbean 1 Mar 14 40 Caribbean 34/32 N425A 05 Dec14 15 7/14 4 Mediterranean 4 N412/A 4 34/32 N419B/C 10 Sep 14 14/7 15 Mediterranean N406B 42 4 6 Dec 14 Caribbean 14 Mar 14 40 N412B/C 4 Jun 14 14/7 Caribbean 32/34 N426 4 Mediterranean 4 15 4 32/34 N420/A 17 Sep 14 7/14 19 Mediterranean N406C 11 Jun 14 42 4 Caribbean Caribbean 15 Mar 14 40 34/32 N426A 19 Dec 14 15 7/14 4 Mediterranean Transatlantic 4 N413/A 34/32 N420B/C 24 Sep 14 14/7 11 Mediterranean N406D 42 4 4 Caribbean Caribbean 15 Mar 14 44 N413B/C 18 Jun 14 14/7 32/34 N501 20 Dec 14 15 4 Mediterranean Transatlantic 4 1 Oct 14 32/34 N421A 18 Mediterranean N406P 25 42 7/14 4 4 Jun Caribbean Caribbean 2 Jan 15 14 7/14 14 Mar 14 44 34/32 N501A 4 Mediterranean Transatlantic 4 8 Oct 14 N414/A 15 34/32 N421N 12 Mediterranean N407/A 42 4 4 7 Caribbean Caribbean 3 Jan 15 26 Mar 14 44 N414B/C 2 Jul 14 14/7 32/34 N502 4 Mediterranean Transatlantic 4 8 Oct 14 15 14/7 32/34 N421B Mediterranean N407C/D 9 Jul 14 42 4 14 4 16 Jan 15 Caribbean Mediterranean 02 Apr 14 44 7/14 32 4 Mediterranean 4 N415/A 15 N502A 7/14 34/32 N421C 15 Oct 14 7 4 Mediterranean N408/A 42 4 17 Jan 15 Caribbean 35/33 N415B/C 16 Jul 14 14/7 Mediterranean 09 Apr 14 4 35 Mediterranean 4 15 N503 30 14/7 32/34 N421D 15 Oct 14 24 4 Mediterranean 42 4 Caribbean Jan 15 32/34 N416/A 23 Jul 14 7/14 Mediterranean Caribbean 33 4 4 15 Transatlantic N503A 34/32 N422N/A 15 Oct 14 25 4 Mediterranean 42 31 Jan 15 Caribbean 4 44 34/32 N416B/C 30 Jul 14 14/7 Caribbean 4 4 22 Oct 14 15 N504 13 32/34 N423 Mediterranean 06 Aug 14 42 17/18 Caribbean Transatlantic 4 Caribbean Feb 15 7/14 44 4 4 15 Transatlantic N504A 14 34/32 N423A 07 Nov 14 15 Mediterranean 42 Caribbean Feb 15 4 4 45 4 08 Nov 14 Caribbean 15 N505 27 32/34 N424 4 42 15 Caribbean Feb 15 42 4 Caribbean 21 Nov14 15 N505A 28 4 42 15 Caribbean Feb 15 42 4 Caribbean 15 4 42 Reservations: Caribbean 42 4 0843 374 42 0111 Facsimile:

P&O Cruises

Cruise Dep Nts D401 7 Destinations Jan 14 112 DAB 7 Jan 14 World Cruise 21 DAC Southampton 7 Jan 14 to Dubai 39 DAD Southampton 7 Jan 14 to Singapore 49 DAG Southampton 7 Jan 14 to 66 DBC 28 Southampton Hong Kong Jan 14 18 to Hong DBD 28 Dubai to SingaporeKong Jan 14 28 DBG 28 Dubai to Hong Jan 14 45 Kong DCG 15 Dubai to Hong Feb 14 27 Kong DCI 15 Singapore Feb 14 38 to Hong Kong Singapore to Singapore

January 2014 -

National Cruise Week is coming, and this is OUR opportunity to Get Britain Cruising and Get Ireland Cruising! So check your diary: September 21 – 29.

March 2015

32°39’N

Oceana

Including NEW

Fly-Med Holidays

Oriana

From the desk of CLIA UK & Ireland

see page 30

Ventura

ises_2014.ind

ABTA No.V8764

d 1

PASSENGER SHIPPING ASSOCIATION MEMBER

ABTA No.V8764

Book online

from

per person

EARLY BOO

KING SAVING

FOR TRAVEL AGENTS USE ONLY: Telephone: 0843 373 at: www.complet ecruisesolutio 0111 April 2013 n.com

C957 Published

Printed in

Vantage Fares

based on Azura Oceana cruises cruise A410 and E407 & E408

015°55’W

(calls charged 023 8065 at local rate) 7030 Internet: pocruises.co.u k Carnival House, Southampton 100 Harbour Parade, SO15 1ST

4pp_P&O_Cru

England

see page 150

21/02/2013

22:42

NEW

Fly-Med Holidays

VENTURA

with Ventura

LENGTH: 290 METRES

THAT’S NEARLY THE LENGTH OF 3 FOOTBALL PITCHES

3,078

And there has never been a better time to come together as one industry to work together to get those customers who have never cruised before to take their first cruise holiday. Combining a promotional campaign on TV, radio and in print we will be highlighting the benefits of cruising to UK & Ireland media that week. So to benefit from National Cruise Week 2013 we are encouraging all CLIA members to hold an afternoon tea event so that agents can spend time with customers and explain what the cruise experience will mean to them.

Why afternoon tea? Well there are of course great links back to cruising of afternoon tea – it is a great British tradition that has found its way onto cruise ships across the industry and across the world. But afternoon tea will also allow our travel agent members to hold an event that is relatively easy to organise, at low cost, and at a size and extravagance to suit the organiser.

CREW

4 SWIMMING POOLS ONE WITH A RETRACTABLE ROOF 21 BARS RESTAURANTS AND CAFES

14

Dubai Tourism - Headline Sponsors of upcoming Columbus Day

PASSENGER DECKS

21.7 115,000

CRUISING SPEED OF

KNOTS

2012 official visitor statistics demonstrate that Dubai has continued to grow in popularity as a year round family friendly, affordable and cultural holiday destination. Dubai Tourism proactively works with the travel trade to ensure that agents have the tools that they need to increase their Dubai business. As well as through innovative advertising campaigns in the major travel trade titles, Dubai Tourism continues to engage directly with travel agents through a series of fam trips, workshops and training days. The highly successful Dubai Expert training programme and Dubai Update newsletter remain the trusted, reliable and engaging source or information to the trade.

TONS

Mail Newspapers

Ventura’s Fly-Med destinations Monte Carlo

Ajaccio

Barcelona

CRUISE CONVENTION

SELLING CRUISE CONFERENCE

Venice Savona

Florence/ Pisa

Dubrovnik

Naples Corfu

Malaga

During a typical week, Ventura’s passengers will get through...

Over 750kg of tomatoes 2100 portions of fish 4200 portions of steak 2800 portions of pork

2100 portions of chicken 7500 sachets of tomato ketchup

During Ventura’s Fly-Med season...

31

, 40,000 217 47000

passengers

nautical miles enough to sail around the equator twice

From the desk of Mail Newspapers

SOUTHAMPTON 2013

Kotor

Rome

Majorca

ship turnarounds

We will keep updating you on National Cruise Week opportunities and developments as they happen – so for now simply plan your event, get it in your diary, and lets work together to get the UK & Ireland cruising…

1,226

PASSENGERS

Toulon

Travel agents can make the event as big or small as they wish. Invite as many or as few guests as appropriate. Make it as luxurious or simple as required. And even hold the event at a time of day to suit the needs of the travel agency. What is important is that travel agents get involved, and that the event is used to talk about the many advantages of cruising to those that have yet to be convinced. Imagine the impact of hundreds of such events held during the week across the UK & Ireland….

flights

Our thanks go to the following sponsors also for their support of the Selling Cruise Conference 2013

Alison Coulsey and Kate Miello manning the Mail Newspapers stand at the Round the World trade fair. Agents were encouraged to enter a prize draw by filling out a short survey in which they gave us their thoughts on certain aspects of the cruise industry.

The lucky winner, Selena from Thomson, walked away with 1st prize, an iPad Mini!