Columbus Day 2013 Digital Programme

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Think Ahead Thursday 19th September 2013 Liverpool

Registration closes Friday 13th September 2013

www.cruiseexperts.org

Convention Sponsors Headline Sponsors

Media Sponsors

Host Ports ASSOCIATED BRITISH PORTS SOUTHAMPTON

Official Sponsors

If you love city breaks, you’ll love Liverpool.

LiverpooL Introducing a stunning collection featuring one of the best shopping cities in the UK, indulgent pampering and a legendary nightlife, plus an unbeatable music and sporting heritage.

You’ll find chic hotels, fascinating museums, art galleries and the warmest of welcomes. It’s all you could ask for the perfect city break. It’s Liverpool.

Schedule for the Day Thursday 19 September Networking & Conference Day 08:00

Registration opens - ACC Liverpool

08.30 - 11.00 Pre-arranged One-to-One Meetings (each 15 mins) - ACC Liverpool

As a delegate, you will have the opportunity to schedule one-to-one

meetings with our sponsoring cruise lines and associate partners

Morning Coffee Break sponsored by Fred. Olsen Cruise Lines

11.30 Morning Conference Session opens Moderated by Lucy Huxley, Editor-In-Chief of Travel Weekly

Session Speakers to include:

Jo Rzymowska, CLIA UK & Ireland Chair

Michael Bayley, Celebrity Cruises

Neil Palomba, MSC Cruises

Nathan Philpott, Fred. Olsen Cruise Lines Lunch 14:00 Afternoon Conference Session opens

Moderated by Lucy Huxley, Editor-In-Chief of Travel Weekly

Post-Lunch Special Guests sponsored by Norwegian Cruise Line

Session Speakers to include:

Guy Zitter, Mail Newspapers

Mike Southon, Author, Business Ambassador and Mentor for the City of Liverpool

Christine Duffy, President & CEO, CLIA Jo Malone, Entrepreneur Afternoon Tea and Coffee sponsored by Titan Travel 17:00

Conference session closes

19:00

Welcome Drinks sponsored by Hurtigruten

20:00 Awards Dinner and presentation of Cruise Excellence Awards 2013 Wine sponsored by Seabourn

Evening Entertainment sponsored by Princess Cruises EXCELLENCE

Dinner Dress Code: Smart CLIA UK & IRELAND

2013 CRUISE

Awards

Convention Venues ACC Liverpool Arena and Convention Centre Liverpool, Kings Dock, Liverpool Waterfront, L3 4FP As ACC Liverpool is a new building, for Sat Nav please use the postcode L3 4BX or enter “Monarchs Quay Liverpool” as a destination.

ACC Liverpool is a landmark regeneration project on the Liverpool waterfront, a centrepiece of European Capital of Culture celebrations in 2008. It sits at the heart of the city on Kings Waterfront, alongside the Grade I listed Albert Dock and adjacent to the World Heritage site at Pier Head.

St. George’s Hall St George’s Hall, St George’s Place, Liverpool Merseyside, L1 1JJ Sat Nav For Queen Square multi-storey car park, the nearest parking facility, enter postcode L1 1RH. By rail Lime Street Station By air Liverpool John Lennon Airport is south of the city on the A561. The airport is approximately 30 minutes drive to Liverpool City Centre.

By road Take the M62 or M53 to Liverpool. At the end of the motorway head towards the city centre. On entering the city follow signs for Lime Street train station. There are numerous car parks around Lime Street - see map. The entrance is at the Heritage Centre on St John’s Lane.

By public transport Queen’s Square Bus Station and Lime Street Station are both less than five minutes walk away.

ASSOCIATED BRITISH PORTS SOUTHAMPTON

Columbus Day Charity

Wednesday 18th September Walk the Sights of Liverpool and Raise Money for Cancer Research UK

Delegates attending the CLIA Columbus Day event in Liverpool on Thursday 19th September can enjoy a walk around the city sights on the evening of Wednesday 18th September and at the same time raise money for Cancer Research UK! Cancer Research UK - a partner of Holland America Line’s “On Deck for a Cause” fundraising programme, raises money globally for cancer research, education, screening and treatment programmes.” Cancer Research UK is the designated charity for this year’s Columbus Day events.

Join the CLIA and Holland America Line teams to walk Liverpool for a good cause. You can raise money via the CLIA dedicated Just Giving website ( http://www.justgiving.com/fundraising-page/creation/?cid=2357&eid=1143316 ) and all funds raised will go to Cancer Research UK. The 3.5 kilometre walk will start from the Staybridge Suites reception (Keel Wharf, Liverpool, L74 4AA) at 6.30pm and include Albert Dock, the newly renovated Liverpool waterfront and some city centre highlights. Wristbands, water and a welcome drink at a local hostelry (after the walk) will be provided by Holland America Line.

To get involved please email carly.perkins@hollandamerica.co.uk Holland America Line’s On Deck for a Cause invites guests to participate in a noncompetitive 5k fundraising walk on every sailing aboard each of the line’s 15 ships, with proceeds to be distributed amongst six worldwide Cancer charities, the UK partner being Cancer Research UK.

Cruise Excellence Awards 2013

CLIA UK & IRELAND

2013 CRUISE

EXCELLENCE Awards

Get the recognition you deserve at our annual Awards Ceremony on September 19th!

Whilst this is not the first year of our Cruise Excellence Awards, these are our first as CLIA UK & Ireland - so in this special year why not get the very special recognition that the only cruise industry official travel agent awards can bring you?

Our expert panel of judges will be reviewing all entries received from travel agents that demonstrate that they have innovated, changed and ‘thought ahead’ since summer last year to make them worthy of being crowned a winner at our glittering evening awards ceremony as part of Columbus Day 2013 in Liverpool on September 19th.

Those shortlisted will be announced shortly for the following categories:

Cruise Homeworker of the Year Online Cruise Travel Agency of the Year High Street Cruise Travel Agency of the Year Innovation in Cruise Award CLIA Travel Agent of the Year CLIA Young Travel Agent of the Year Outstanding Contribution to the UK & Ireland Cruise Community Join us on September 19th for the crowning of the winners at the Gala Awards Dinner!

Keynote Speakers Jo Rzymowska

Chair, CLIA UK & Ireland Jo Rzymowska joined Royal Caribbean Cruises Ltd (RCL Cruises Ltd) in January 2005 as Sales and Marketing Director, UK and Ireland, overseeing the company’s brands, Royal Caribbean International and Celebrity Cruises. In July 2007 Jo was appointed to the newly developed role of Associate Vice President and General Manager for the UK and Ireland taking on guest and trade sales and service to reflect the huge growth potential of the market. At this time RCL Cruises Ltd added Azamara Club Cruises to its portfolio.

In 2011 Jo was awarded an Honorary Professorship at the University of West London and in 2012 she was presented with an award by the Association of Cruise Experts for Outstanding Contribution to Cruise. More recently in 2013, Jo was nominated in Travel Weekly as one of Top 10 Woman in the Travel & Leisure industry.

Michael Bayley President & CEO, Celebrity Cruises Seasoned travel and hospitality executive Michael Bayley was promoted to President & CEO of Celebrity Cruises – the cruise line whose iconic ‘X’ is the mark of modern luxury – effective August 13, 2012. Bayley’s career with the brand’s parent company, Royal Caribbean Cruises, Ltd. (RCCL), spans 30 years. In his former role as Executive Vice President of Operations for Royal Caribbean International, Bayley oversaw the brand’s Hotel Operations; Marine Operations for Royal Caribbean International and Azamara Club Cruises; Land Operations for Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises, and Commercial Development for RCCL. Bayley began his career with the company in 1981, working in a variety of shipboard and shoreside positions with increasing management responsibility, including that of Vice President of Total Guest Satisfaction, Fleet Operations.

He also served as Vice President for Caesars Palace Hotel and Casino, one of the world’s largest premium gaming resorts, in Las Vegas.

Neil Palomba COO, MSC Cruises Neil Palomba is corporate operating officer (COO) of MSC Cruises. He works side-by-side with MSC Cruises CEO Pierfrancesco Vago in shaping the company’s strategy and future expansion while overseeing a variety of corporate functions.

Prior to joining the corporate offices in Geneva, Switzerland, Palomba worked as chief operating officer in the U.S for the company’s North American division based in Fort Lauderdale. He was responsible for managing day-to-day operations, working closely with the sales and marketing teams to grow the business in the U.S and Canada.

Palomba began his career at an early age with MSC working in a variety of positions both shipboard and landside in Italy. In 2011 he was appointed Chairman of CLIA-Europe (formerly European Cruise Council) Ports and Infrastructure Sub-Committee.

Nathan Philpot

Sales & Marketing Director, Fred. Olsen Cruise Lines Nathan Philpot was appointed Sales & Marketing Director of Fred. Olsen Cruise Lines in September 2011. His role encompasses the majority of passenger facing functions including itinerary planning, pricing, onboard experience, brand development, distribution, ecommerce, reservations and customer service.

His previous positions include Board Director at the Page & Moy Travel Group, which in addition to responsibility for their three escorted touring brands also included Ocean Cruise and River Cruise charters. He was Managing Director of Elegant Resorts, the UK’s leading luxury tour operator, where he oversaw the transition from an independently owned company to one owned by Thomas Cook.

Keynote Speakers Guy Zitter Group Managing Director of Mail Newspapers Guy has a BSc in Commerce, his first job was as a Senior Finance Officer for the Seychelles Government, and he has also owned and run his own nightclub and restaurants. He worked briefly with the Sunday Express before joining The Mail on Sunday advertising sales team in 1981. He was then appointed Advertising Director of the Daily Mail in 1989 and in October 1994 was appointed Managing Director of the Daily Mail, in 2004 he was also appointed Group Commercial Director of Associated Newspapers. In October 2008 he was promoted to Group Managing Director of Mail Newspapers, which encompasses the Daily Mail, The Mail on Sunday, Mail Digital, Mail Ireland and the group’s share of Mail Today in India.

Mike Southon

Best Selling Author, Business Ambassador and Mentor for the City of Liverpool Mike co-founded, built and sold his first company in the 1980. In the 1990s he worked on 17 start-ups, two of which later went public and three went broke!

In 2002 he co-authored ‘The Beermat Entrepreneur’ which is a world-wide best-seller and now speaks at over 100 events per year all over the world, has mentored over 1000 entrepreneurs face-to-face in the last 10 years He is now Business Ambassador and Entrepreneur Mentor for the City of Liverpool, a very popular cruise destination

Christine Duffy

President & CEO, CLIA Christine Duffy is President and Chief Executive Officer of the Cruise Lines International Association, the trade association representing the $36 billion global cruise industry. In 2012, CLIA expanded its presence across the globe, bringing together 12 independent cruise associations under the CLIA brand. Today, CLIA has representation in North and South America, Europe, Asia and Australasia. CLIA represents the interests of nearly 60 cruise lines, 46,000 individual travel agents associated with more than 13,000 global travel agency members, and over 200 industry partners, including port authorities, destinations and various maritime and travel industry suppliers.

Jo Malone Entrepreneur Having left school at a 13 with no qualifications, Jo worked as a beauty therapist in her London flat and began mixing bath oils for clients in her kitchen. Her hand made products became increasingly popular and eventually Jo opened her first Jo Malone London store in London in 1994. Four years later, she launched within the Bergdorf Goodman department store in New York City.

In 1999 Jo sold the Jo Malone London business to Estée Lauder Companies and continued to work as Creative Director until her exit in 2006. Two years later Jo was rewarded with an MBE for her services to the beauty industry.

In 2010, Jo used her talents as an entrepreneur and business woman to present the four part TV series ‘High Street Dreams’. The concept of the series, thought up by Jo herself, was to help small businesses realise their dreams of trading on the Great British high street. The show was successful in creating six new British Brands.

Jo has shared her experiences of business and branding in publications, radio and on numerous television shows including BBC One’s The Apprentice; You’re Hired, BBC Two’s Working Lunch, ITV1’s Loose Women and Lorraine.

Book Now for Columbus Day Call our Registration Hotline

01920 444 827 Register Online

www.cruiseexperts.org For any more detail on the day please call one of our team on 0207 436 2449 For CLIA UK & Ireland event information on the go, check our mobile site www.cliauk.co.uk Registration closes 13th September.

ASSOCIATED BRITISH PORTS SOUTHAMPTON