CLIA UK & Ireland Executive Partner Programme 2014

45 cruise line members

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1,700 travel agencies

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UK & Ireland Executive Partner Programme

Putting you at the heart of the UK & Ireland Cruise Industry

www.cruiseexperts.org

85 Executive Partners

Welcome!

Let us introduce ourselves....

Thank you for your interest in joining CLIA and becoming part of the UK & Ireland cruise community. Our members are dedicated to working together to get more people to cruise. Your membership will enable you to communicate with over 45 cruise lines, 85 Executive Partners and more than 1,700 travel agents through meetings, networking and business sessions.

The UK cruise industry is worth £2.5 billion to our economy and directly employs over 70,000 people – making us one of the biggest sectors of the travel industry. And we are still growing. In 2013 1.72 million cruises were taken by UK & Ireland passengers representing almost a 30% increase since 2007. And with additional ocean and river ships being introduced, it is clear that the cruise industry is continuing to invest in the future.

We would be delighted to welcome you into membership and into the very heart of the cruise industry. I hope to hear from you soon.

Kind regards, Andy Harmer Director, CLIA UK & Ireland

Who We Are

CLIA UK & Ireland is a member of Cruise Lines International Association (CLIA), the world’s largest cruise industry trade association with representation in North and South America, Europe, Asia and Australasia. In the UK our history goes back to 1958 when we first brought together cruise lines with those with a shared interest in the continued growth of the industry.

CLIA provides its members with information, insight and support along with unique opportunities to network and undertake business.

Join Us

Membership costs start from £2,200 per year plus a one off joining fee of £500.

To enquire about membership please contact Andy Harmer, CLIA UK & Ireland Director, at aharmer@cruising.org or call the CLIA office on 020 7436 2449.

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Membership Overview Networking CLIA UK & Ireland provides a unique and invaluable platform for Executive Partners to meet other CLIA members whether cruise lines, other Executive Partners or Travel Agents.

As networking is such an essential part of business generation CLIA offers a number of formats including formal pre-arranged one to one meetings, trade fairs, cocktail receptions and gala dinners. Highlights of the year include: •

• • • • •

Cruise Partnership Day – bringing together cruise lines and Executive Partners for one-to-one meetings and business sessions Summer Cocktails Annual Dinner with up to 450 CLIA members in attendance at a gala dinner Annual General Meeting and networking Selling Cruise Conference – the UK’s largest travel agent event Cruise Ports and Destinations Summit

Market Analysis & Statistics THE C

RUISE PUBL

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Through its position as the global cruise trade association, and supported by dedicated teams in Europe and North America, CLIA is the ultimate voice of the cruise industry. As a result of that position CLIA is able to share a number of publications covering ocean and river statistics, information relating to the contribution of the cruise industry to European economies and details of the latest legislation governing the operation of the industry.

Highlights include: • • • •

UK Annual Cruise Market Report UK Annual River Cruise Report Contribution to Economies of Europe Annual UK Port statistics

Marketing Support CLIA is uniquely placed to help ensure Executive Partners’ latest news is distributed throughout the membership. Details of your organisation will be easily accessible online to other members and each Executive Partner has a ‘landing page’ with business information, key contacts, social media links and the opportunity to place video footage.

Highlights include: • • • • •

Monthly e-newsletter to all cruise line and Executive Partner members Weekly e-newsletter to all travel agent members Dedicated landing-page offered to all Executive Partners Use of CLIA logo in marketing materials Access to webinars and other travel agent activity as fits your business

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Networking

By joining CLIA UK & Ireland, Executive Partners have the opportunity to network with cruise line members and meet senior executives.

Gain strength, knowledge and recognition in the industry by attending events organised throughout the year by CLIA UK & Ireland and CLIA Europe.

Many of our events are complimentary but Executive Partners are also offered preferential rates and sponsorship opportunities to further promote their brand to their target audience.

By joining CLIA UK & Ireland, you have the opportunity to network with cruise line executives, senior travel agents and the media at various events including conferences, seminars and networking receptions held throughout the year: Journalism Awards March Network with cruise lines and media at this special event that rewards the best cruise journalism Annual General Meeting & Networking Lunch March Keep up to date with news from CLIA and then plenty of networking opportunities over lunch Selling Cruise Conference May* Bringing together over 450 travel agents, cruise lines and sponsors Cruise Partnership Day July The chance for one-to-one meetings in addition to relevant business sessions Summer Cocktails September A relaxed networking opportunity New for 2014: Cruise Ports Summit September in Barcelona Bringing together ports, destinations and cruise lines River Cruise Convention November* The only event of its kind in the world – our travel agent focussed river cruise event Annual Dinner December Cocktails and a glittering dinner – our biggest gathering of Executive Partners and cruise lines at a special dinner celebrating a year in cruise * indicates a travel agent focussed event

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Market Analysis & Statistics

Enhance your knowledge of the cruise industry and take advantage of business opportunities CLIA UK & Ireland offers members a comprehensive overview of the market by providing industry facts and figures including: · The Annual UK and European Ocean Cruise Market Report · The Annual UK River Cruise Market Report · CLIA Europe’s report on the Contribution of Cruise Tourism to the

Economies of Europe · Annual UK Port Statistics · Regular industry updates

Unique access to reports, statistical data and industry updates In addition to special reports, each Executive Partner has unique access to the resources of the CLIA UK & Ireland website. These include a resource library, latest cruise news, access to blogs and in-depth information, and access to the award-winning cruise learning programme. You also have exclusive access to a section of the site called ‘CLIA Updates’ with resources, reports and releases held just for our partners which will keep you updated on all CLIA activity, including a focus on regulatory and technical work.

CruiseBritain CruiseBritain, responsible for promoting inwards cruise tourism to Britain, continues to work in close association with CLIA UK & Ireland. Executive Partners have the opportunity to upgrade and join the CruiseBritain campaign for a separate fee in addition to their CLIA UK & Ireland membership.

CruiseBritain continues to stimulate inwards cruise tourism to Britain, with day call visitors increasing in 2012 by 11%. In 2013, members joined forces to have significant presence at both Cruise Shipping Miami in March and Seatrade Europe in September.

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Marketing Support

Enhance your profile in an industry that is young, vibrant and has huge growth potential As well as networking and events, Executive Partners are offered the opportunity to promote their business in the monthly CLIA UK & Ireland Membership News. This multi-page publication has a wide distribution and is circulated electronically to members of CLIA UK & Ireland, CLIA Europe, media and other industry partners. Keep informed with the latest news from cruise lines, plus executive partner news, career profiles, details of forthcoming events and promotions, conferences and the availability of registration discounts.

Your presence on www.cruiseexperts.org website includes: · Homepage listing with a link to your company website · A landing page which can include your unique selling points together with your

company profile, a link to your website and key contact information · Access to the members’ area of the website – featuring resources, news, social media

links and video · Half-page advertorial within the CLIA Informer, the members e-newsletter targeting

travel agent partners · Opportunity to reach travel agents via webinars

Travel Agent Engagement

Executive Partners are now able to benefit from access to over 1,600 travel agents who are members of CLIA UK & Ireland. Almost 5,000 individual travel agents are currently actively learning through the association’s online academy. CLIA UK & Ireland agent events attract a strong audience of primarily independent travel agents.

CLIA UK & Ireland Executive Partner Logo

Executive Partners will be provided with the CLIA Executive Partner logo for use with their business to business communications and for inclusion on their websites.

National Campaigns

Cruise Week 2013 generated more than £770,000 of media coverage with travel agents up and down the country holding afternoon tea events under the banner “Get Britain Talking Cruise”.

CLIA Cruise Week returns in 2014, running between September 27 and October 5.

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2014 Calendar of Events July - December 2014

CLIA Cruise Partnership Day Thursday 3 July, London

Radisson Blu Edwardian Bloomsbury Street and Kenilworth

CLIA “Summer Cocktails�

A unique opportunity for pre-scheduled one to one meetings with cruise line members, informal networking, CLIA updates and business sessions covering trends in both social media and travel and tourism

For more information: aharmer@cruising.org

Thursday 4 September, London

Mail Newspaper Group and CLIA will host an evening cocktail reception at their premises in London for Cruise Line members and Executive Partners.

Mail Newspaper Buildings

For more information: aharmer@cruising.org

CLIA Europe Ports Summit

Monday 15 September, Barcelona Coinciding with Seatrade Med Conference

CLIA Cruise Week

Saturday 27 September to Sunday 5 October

The Summit will facilitate a series of detailed and focused sessions between cruise lines and cruise ports, concluding with a private cocktail reception for participants of the Ports Summit. Following on will be the main reception open to all cruise line and Executive Partner members.

For more information: kohara@cruising.org This pan-European cruise promotion will have a focus on new to cruise customers with PR activities showcasing the many incredible destinations that cruise ships visit.

For more information: aharmer@cruising.org

CLIA Europe Leadership Forum

Tuesday 7 & Weds 8 October Brussels

CLIA River Cruise Convention Sunday 16 - Monday 17 November Amsterdam

CLIA Annual Dinner December Date & Location TBC

The inaugural Leadership Forum will provide an opportunity for Executive Partners to meet senior CLIA Europe executives, cruise line representatives and international CLIA staff. Presentations and events will address the key challenges facing the industry, along with plans for growing the cruise industry within Europe.

Information: monica.ford@Cruisecouncil.eu A two day networking event including conference sessions and multiple ship visits to showcase the opportunities available within river cruise.

For more information: afoster@cruising.org

Annual Dinner with cruise lines, Executive Partners, key travel agent partners, media and industry colleagues

For more information: aharmer@cruising.org

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CLIA UK & Ireland Members 2014 Cruise Lines

Executive Partners

A-Rosa AMA Waterways Amadeus River Cruises American Queen Steamboat Company APT Luxury River Cruises Avalon Waterways Azamara Club Cruises Carnival Cruise Lines Celebrity Cruises Compagnie du Ponant Costa Crociere CroisiEurope River Cruises Cruise & Maritime Voyages Crystal Cruises Cunard Line Disney Cruise Line Emerald Waterways Fred. Olsen Cruise Lines Hapag-Lloyd Cruises Hebridean Island Cruises Holland America Line Hurtigruten Island Cruises MSC Cruises Norwegian Cruise Line Oceania Cruises P&O Cruises Princess Cruises Pullmantur Royal Caribbean International Regent Seven Seas Cruises Riviera Travel Scenic Tours Seabourn Seadream Yacht Club Shearings Holidays Silversea Cruises St Helena Line Swan Hellenic Tauck The River Cruise Line Thomson Cruises Titan Travel (Uniworld) Voyages of Discovery Voyages to Antiquity

ABP Southampton Accord Group BOSCH Security Systems Bristol Port Company (The) Chamber of Shipping (The) Cruise Baltic Cruise Critic UK Cruise Guernsey Cruise Norway Cruise Passenger Services Cruise Torquay (Torbay Council) Cruise Wales Cruiseline Travel Visa Company Ltd Cruises in the Atlantic Islands Cruises News Media Group S.L. Deerberg-Systems GmbH Denholm Wilhelmsen Ltd. Destination South West Dubai Cruise Tourism Emirates European Cruise Service European Waterways Fidelio Cruise Software GmbH Forth Ports Limited G P Wild (International) Ltd./BREA GfK Gibraltar Port Authority Great Rail Journeys Greater Miami CVB GTi Travel Group Harwich International Port Hepburn Bio Care UK Ltd. Hill Dickinson LLP Holiday Extras Holman Fenwick and Willan LLP ICE-ICT Iceland Travel (Cruise Shipping Iceland) Intercruises Shoreside & Port Services IRN Research Jac Travel LA Marine for Lester Aldridge LLP Liverpool Cruise Terminal Lloyd’s Register Group Limited

London City Cruise Port Mail Newspapers Maritime Communications Partner (MCP) Money Corp MTN Satellite Communications Multi Port Ship Agencies Network Navigator Travel & Tourist Services Ltd NOC (National Oceanographic Centre) Orkney Islands Council Marine Services Passenger Port of St Petersburg (Marine Façade) Passenger Ship Technology Pitcairn Islands Tourism Plexus Law Port Authority of Jamaica Port of Dover Port of Milford Haven Port of Seattle Port of Tyne Ports of Jersey Portsmouth International Port Posidonia Exhibitions S.A. Puerto Rico Tourism Company (PRTC) S.M.S. International Shore Operations SalesAssist Seatrade Solent Stevedores Ltd. Steamship Mutual Thomas Cooper Thomas Miller P&I Ltd. Tillberg Design of Sweden Travelex Traveltek Trimline Ltd. Tura Turizm UBM Live/Cruise Shipping V.Ships Leisure S.A.M. Viking Recruitment Ltd. Virgin Holidays Cruises Visit Kent Cruise Partnership Wärtsilä Corporation West of England Insurance Services (Luxembourg S.A.) Widgety

CLIA UK & Ireland First Floor, 41/42 Eastcastle Street, London, W1W 8DU Telephone: +44 (0)20 7436 2449 www.cruiseexperts.org