In Touch Plus Issue 2

University Hospitals Coventry and Warwickshire NHS Trust

Sponsored by ISS SERVICES and VINCI FACILITES

Five minutes with our new chairman

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ISSUE 2 SUMMER 2014

HRH Princess Page Alexandra visits Hospital of St Cross

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Together Towards Would Class

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A magazine for patients, visitors, volunteers, members and staff.

Welcome Welcome again to our newsletter especially for staff, patients, visitors and Foundation Trust members.

It’s been a busy few months here at UHCW with a royal visit, landmark speech by NHS England’s Medical Director, launch of the first digital pathology in the country here in Coventry and the unveiling of our new Trust organisational development programme.

On NHS Change Day (March 3) I launched Together Towards World Class which is a vital programme aiming to make everything we do here at UHCW world class within five years. There’s more information on this immensely important project in this newsletter on page 6-7, and also details on how staff members can get involved which I would urge you to do. So far hundreds of staff have contributed to the programme and I hope more continue to do so.

Then on April 4 we were happy to host our second ever Thought Leadership Day focusing on the area of seven day services, a topic which affects everyone who works in the

NHS and uses it. Our main speaker was Professor Sir Bruce Keogh, NHS England’s Medical Director who talked at University Hospital about his passion and belief that seven day services provide better care for patients to our staff and NHS colleagues from across the West Midlands.

Following this we launched the pathology equivalent of moving from vinyl LPs to iPods for the first time in the country. In conjunction with Coventry and Warwickshire Pathology services (CWPS) and GE Healthcare, we are the first nationally to use software and digitised slides of tissues for clinical diagnosis. This allows pathologists to view samples in high resolution on their computer screens and from any location and means slides can be viewed quickly by several pathologists for second opinions as they are not all working from one physical set of slides.

Therefore this exciting new system will help improve accuracy and speed up diagnosis and care decisions for patients. Colleagues from all over the country and those from the Royal College of Pathologists came to see

the system and how we are leading the way in this field.

As if all that wasn’t enough we were all proud to welcome HRH Princess Alexandra to the Hospital of St Cross to officially open the Diamond Jubilee Rehabilitation Centre. There are more details on page 5 but I was thrilled to meet Princess Alexandra and I know she made quite an impression on all the staff and patients she spoke to in Rugby.

So as you can see it’s been a busy time for us all. I hope you enjoy the magazine – this is our second edition and we’re keen to hear your thoughts on the content and even suggest a new name too. Send all comments through to communications@uhcw.nhs.uk for consideration.

Best wishes, Andy Hardy - Chief Executive Officer

Five minutes with.... our new Chairman

Andrew Meehan Chairman

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Why did you want to become chairman?

What was it that attracted you to UHCW?

I’ve been chair of Myton Hospice for five years, and a Non-Executive Director at the Royal Orthopaedic Hospital for a year and feel this gave me a real insight into the national and local issues facing NHS Trusts.

I also saw this as an opportunity to take a terrific organisation on to the next level.

There seems to be constant change in the NHS, some perceived to be more effective than others, and as my own business background is in performance improvement and change management, I’m keen to see how this can be applied to the NHS.

I live in Warwickshire and think we have wonderful facilities as we have two hospitals here and the opportunity to provide terrific care to the people of Coventry and Warwickshire. Having been treated myself, at the old Walsgrave Hospital, I know firsthand how important the healthcare services UHCW provide are to its community.

For us it’s vital that we go from strength to strength and I see continuous improvement as absolutely essential to this, which is the experience from the commercial world I bring.

I also think that we have a very strong group of Non-Executive Directors and Chief Officers and I’m looking forward to working with them.

‘Death Zone’ research on Everest pays dividends for patients In 2007 an academic vascular/renal transplant surgeon, Chris Imray from UHCW and Warwick Medical School was the deputy climbing leader for the Caudwell Xtreme Medical Everest Expedition. The successful summit team undertook a number of complex scientific experiments in the ‘Death Zone’ (at an altitude above 8000m) including sampling blood from an artery in the groin and completing maximal bicycle exercise testing.

The expedition was the largest medical research expedition ever to leave the UK and although it undertook a huge range of complex experiments it also managed to put eight climbers and 15 guides safely on to the summit of the highest mountain in the world. Much of the expedition’s research has subsequently been published in peer review scientific journals that particularly focus on basic science which may in time benefit patients.

Of more immediate and direct benefit to patients are three recent

papers published by the team at UHCW. These looked at patient fitness and the operative outcome following major vascular surgery (abdominal aortic aneurysm surgery) and renal transplant surgery. Using the exact same type of exercise testing techniques that the doctors used on the South Col of Everest, patients were assessed for their fitness prior to surgery. The exercise tests were then used to predict the subsequent likely surgical outcomes.

Using the results, it was possible to greatly reduce the risks to the

patients of their subsequent surgery.

There was also an associated reduction in the length of hospital stay and more efficient care received by patients at UHCW. The renal transplant research was led by Dr Daniel Zehnder and funded by a grant from the British Heart Foundation Project.

- Andrew Meehan.

What do you see as the main aspect of your job?

There are three main aspects - the first is clinical engagement as we have to be led by the clinical needs of our patients and while that can be difficult in an era of targets and financial pressures, without that focus on clinical need we will never succeed.

The second is to make sure that the Board is a high performing group as befits an organisation of this size and complexity, with Non-Executive Directors and Chief Officers working in their different roles but together as one team to lead the Trust effectively.

Lastly we have a magnificent building and equipment here in

Coventry, as well as the skills and expertise in Rugby, and we have a duty to make the most of these to benefit as many patients as possible.

What has been your proudest achievement at work?

I’m most proud of when I’ve gone into a business which is seriously struggling and helped save jobs and the future of that company by making it successful. There is also something satisfying about helping to preserve a key British brand.

In 1996 I helped open the first joint Mothercare and BHS in Moscow, making us the first western retail business there. There were culture

differences to get used to, for example the women in Moscow had never had changing rooms to try clothes on in store, so we had to explain that concept to them. But that store became the highest performing Mothercare shop in the world.

Tell us something about you that would surprise us?

I’m an award-winning actor! As a recently retired amateur dramatic enthusiast, for the last 15 years I won a number of awards as a cast member in a number of comedies and farces at amateur dramatic festivals.

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Meet the Research, Development and Innovation Team UHCW’s Research, Devel

opment and Innovation

Research is an integral component of providing world-leading excellence in clinical care. It enables UHCW NHS Trust to lead innovation and development which helps us to provide the highest quality patient care. It ensures that we are a leader rather than a follower in healthcare provision and allows us to attract and maintain highly skilled and motivated staff. We are committed to establishing our Trust as an internationally recognised centre of excellence through supporting our staff, working in world class facilities and conducting leading edge research focused on the needs of our patients.

People being cared for at UHCW NHS Trust benefit from the results of past research and continue to benefit from research being carried out for new medicines, treatments (such as operations) and tests (such as X-rays or blood tests).

Our health professionals are very knowledgeable about health conditions and treatments but research can help us to find answers to things that are unknown. This means that we can continue to improve care and patients’ quality of life: “More research is necessary to increase survival rates. I was lucky this time, but if it was to return then hopefully there will have been further progress in treatment.”

[UHCW cancer patient].

With over 300 ongoing research projects led by staff across a wide range of specialties, our patients are given many opportunities to take

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part in research. We carry out many different types of research projects.

Patients may be asked to fill in a questionnaire, give extra blood samples or have extra measurements, such as blood pressure, taken. For example, we are currently working with local GPs to trial a hand-held screening device for Abdominal Aortic Aneurysm detection and so if you have been referred to the hospital for a scan in the next few months, you may be asked to answer some questions about your experience. Sometimes research may just involve giving permission for us to look at medical notes to collect information on previous treatments. However, a lot of our research involves taking a new medicine or trying a new treatment or operation.

We are one of the leading research centres within the West Midlands.

Since 2008, we have recruited more patients into National Institute of Health Research (NIHR) portfolio trials than any other NHS Trust in the West Midlands, with over 21,500 of UHCW NHS Trust patients taking part. This year, our Research, Development and Innovation team won the national NIHR and Pharmatimes award for NHS Clinical Research Site of the Year. This is a competitive award and we were the only Trust outside London to make it through to the final.

Nicolas Aldridge, Renal Research Nurse said: “We know that research is important to our patients. It gives them the opportunity to try new treatments and procedures before

Team

anyone else and gives them another treatment option. For some projects, we are the only hospital in the country doing the research and patients travel from all over the country (and abroad) to take part.”

Julie Jones, Cardiology Research Nurse said: “Many of my patients know that the taking part in research may not benefit them directly, but they still agree to take part because they know that the results will help improve the care for the patients of the future. Some of our patients are followed up for many years and it’s great to have an ongoing relationship with them.”

This year, a number of staff have developed their own projects and have been given national funding to support them. Examples include a study to improve the fitness of patients with heart failure, led by Dr Prithwish Banerjee and a study to test different methods of pain relief following knee surgery, developed

by Professor Andrew Sprowson.

If you are interested in taking part in research studies you can ask your doctor or nurse if there are any projects that you might be able to take part in. Alternatively, you may be asked to take part in a research project by one of our staff members.

Further information is available on our website: www.uhcw.nhs.uk/research, or you can follow Research, Development and Innovation at UHCW on Twitter: twitter@UHCW_RDandI

HRH Princess Alexandra makes sparkling Royal visit to the Hospital of St Cross HRH Princess Alexandra has officially opened the new Diamond Jubilee Rehabilitation Centre at the Hospital of St Cross.

During the visit to the Rugby hospital the Princess spoke with staff and patients who use the facilities. Her Royal Highness also spent time speaking with members of the Friends of the Hospital of St Cross and UHCW Charity, whose kind donations have enabled the project to take place.

At the end of the tour Princess Alexandra unveiled a commemorative plaque to mark the occasion and was presented with a posy by Mary Lock. Mary was chosen as at the age of 91, she is the oldest serving volunteer and has been an integral part of the Friends team for over 17 years.

The Diamond Jubilee Project has been undertaken to reorganise inpatient rehabilitation services at the Hospital of St Cross. The project has seen the move of the Cardiac Rehabilitation Unit into a new area. This has facilitated a new therapy gym attached to both a relocated Mulberry Rehabilitation Ward and Oak Rehabilitation Ward. In addition a new day hospital/activities area has also been introduced.

Andy Meehan, Chair of University Hospitals Coventry & Warwickshire NHS Trust which runs St Cross said: “Today’s visit by HRH Princess Alexandra is a glowing tribute to the extreme hard work of the Friends of St Cross and UHCW Charity. I know I speak on behalf of all the staff when I say that the Hospital of St Cross is a fitting recipient for a royal visit. This is truly a memorable occasion.”

Juliet Starkey, Group Manager at the Hospital of St Cross said: “To have an official royal opening is an amazing seal of approval for the great work of both the staff and charitable organisations that have created this project. The rehabilitation centre will greatly benefit the patients who use this and is another example of the recent improvements that have been made to the hospital.”

Following the visit, the Trust received a letter from the Princess's lady-inwaiting saying how much she had enjoyed meeting staff, patients and volunteers and seeing "the wonderful new Cardiac Rehabilitation Unit so superbly equipped with new technology to help and guide patients with the appropriate and excellent healthcare to restore their health and meet their needs. How fortunate Rugby is to have such superb services."

HRH Princess Alexandra

s from the meeting with well wisher St Cross of al spit Ho Friends of the

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Together Towards World Class Launch On NHS Change Day (March 3) the Trust launched Together Towards World Class which is a vital internal programme aiming to make everything we do here at UHCW world class within five years.

Hundreds of staff came along to hear one of the seven presentations and learn about how this programme will help us reach our aspiration of becoming a national and international leader in healthcare over the next five years.

Our Values

We will do this through five key work streams: • World Class Experience; • World Class Services; • World Class Conversations; • World Class Leadership; • World Class People.

Since 2009 we have had a set of values which sat under our mission to Care, Achieve and Innovate but they weren’t widely known. We wanted values that our staff could relate to and so in 2012 asked them what they thought they should be.

After this we held a series of 25 Listening Events in April and May asking all staff to come along and let us know their thoughts on these different themes, what World Class what look like to them and how we could all work together to make that happen.

The events went so well with hundreds of staff coming along to have their say that we had to release extra dates to accommodate them. We also got some fantastic feedback from them including: “I would just like to show my support for the workshop I attended this morning … regarding listening to staff and working towards bringing ideas so we can make UHCW even better.

“Moving from different tables and putting your ideas down together as a group and meeting various heads of departments which you wouldn’t necessarily do was a great idea and I really hope that in future more of these workshops can be put in place so people like myself… who have a few ideas have the opportunity to express them.”

We also asked staff to volunteer themselves to be Change Makers for the programme, which will be a vital group in taking different projects for Together Towards World Class forward. We’ve already had 80 people come forward which is a great response and are now looking at the roles they can take which make best use of their enthusiasm and skills.

A key part of the launch of Together Towards World Class was the unveiling of our new Trust values.

More than 800 of them came back with great suggestions – some aspirational, some practical, and from these we pulled together the six below:

Compassion We treat everyone with courtesy, compassion, respect and dignity.

Openness We act with openness, honesty and integrity in all we do.

Pride We take pride in all we do and aspire to do.

Partnership We work in partnership to deliver and improve the services we provide for our patients.

Improve

The leads of the five work streams are now collating all the responses from the events to draw up plans on how to incorporate the suggestions and help us all start working Together Towards World Class.

We are open to change and seek to innovate to improve what we do.

For those staff who were not able to attend the launch, a video of it, and the presentation, are still available to view on the intranet, under the Communications section.

Learn

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We see education, research and learning as central to improvement.

TOGETHER TOWARDS W ORLD C LASS

The Bluebell Lounge is now open at the Hospital of St Cross

These values will underpin each of the five work streams of Together Towards World Class. We are still working on them and at the Listening Events asked staff to give their thoughts on what they meant to them as we know that compassion may be different for a Health Care Assistant compared to a Medical Secretary compared to a Porter compared to a Biomedical Assistant.

Again all these thoughts, ideas and opinions from our staff will be fed back to be incorporated into the five work streams and soon we will announce the detail of how these will look going forward.

We cannot underestimate how crucial this programme is for the future of UHCW. What we can say is that we are just at the start of this exciting journey which we are clear will mean improved care for our patients and happier staff.

Sometimes patients with confusion or dementia need time away from busy ward areas during their hospital stay, and the Bluebell Lounge will provide a serene haven for them.

The Bluebell Lounge opened last month at the Hospital of St Cross and has been designed for patients with confusion and/or dementia, their relatives, carers and accompanying staff members to come and take time out.

Specialist Nurse in Mental Health, Debbie Harris has many years of experience working in mental health, care homes and caring for those with dementia. She said: “People who are confused find it difficult to settle whilst they are in hospital because everything seems so strange to them. I identified the need for a room like the Bluebell Lounge so that patients could have time away from clinical areas and this room is an ideal place as it has been designed to represent a family sitting room with many comforts of home.

“We have a policy of open visiting for patients who are confused and relatives and carers are encouraged to make use of this facility if they feel their loved one would benefit from it. The Bluebell Lounge has also been identified as an area for occupation and stimulation in an aim to relieve boredom and frustration for this group of patients.”

This room has been funded with the help from the UHCW NHS Trust and the Friends of the Hospital of St Cross.

Joan Jesson, President of the Friends of the Hospital of St Cross said: “The Friends of the Hospital of St Cross have had a long and happy relationship with the hospital, and our involvement with the Bluebell Lounge is another example of how our charitable donations are being used across the site for the benefit of patients in Rugby.”

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Listen to your After years of being told she was having panic attacks, Jodie Sweeney finally found out what was at the heart of her problem.

For two years Jodie from Southam felt that her heart was going to beat out of her chest. She was told on numerous occasions that she was suffering from anxiety and panic attacks. However Jodie knew there was more to these episodes then she was being told.

She persisted in her quest to find the answer and after choosing University Hospital, Coventry she finally got it. Consultant Cardiologist, Dr Faizel Osman and his team diagnosed Jodie as having a Right Atrial Tachycardia. This is a focus in one of the chambers in the heart which takes over the rhythm of someone’s heart beat. In Jodie’s case her heart would race up to 174

beats per minute at its peak.

Dr Osman said: “After her ablation procedure, Jodie can now lead a normal life. What Jodie suffered with is something called a heart arrhythmia and it is more common in younger people than some might think. I would urge people who suffer with heart palpitations not to just put this down to stress or panic attacks but to consider getting it checked out. Arrhythmias are not life threatening but can feel scary at the time of an episode and the ablation procedure has minimal risks with high success rate.”

Mum of one Jodie can now live her life to the full. She said: “For many years I worried about my heart and even lost a job because of it. But after the wonderful care I received from Dr Osman and his team and the supportive aftercare from

Arrhythmia Nurse, Helen Eftekhari, I feel I can start to live my life to the full again. I am back to work in a job I love and I can now enjoy the simple things in life like playing with my son, or going for a meal with my husband.

“I would really encourage young people to listen to their bodies, and if they do suffer from palpitations to not just put it down to panic attacks. Arrhythmias are common and can be cured. I feel a weight has been lifted and I can now plan for the future which is exciting.”

Make a difference and help people with learning disabilities today

UHCW NHS Trust has joined forces with The Employment Support Service (TESS) which is part of Coventry City Council’s Employment Team.

TESS help disabled people find employment and a winning example of the massive impact TESS can have is seen when looking at Ben’s story.

Ben is 30 years old and he has a learning disability, with the help of TESS he now works for ISS Facility Services at University Hospital, 8

Coventry as a Porter. This has boosted his confidence and social skills and he has excelled in this role.

Not only has being employed provided Ben with more financial independence but it has helped him to meet new people and develop friendships with his colleagues. Ben feels that this has made him much more confident and approachable.

Patrick Carey from TESS said that: “Mark and his team in ISS have been fantastic to work with, apart from offering Ben the opportunity they have really encouraged and supported him.”

Mark Shepstone Senior HR Advisor

from ISS Facility Services said: “Ben gets on with the job, he’s a hard worker. He has 100% attendance and is always on time. Ben has a really positive attitude around the hospital.”

The Trust wants to work more with TESS and to provide employment opportunities for people like Ben. If you would like to know more information about this and if you feel there is opportunities within your team that will benefit people like Ben please contact Monica Mabbett, Equality and Diversity Executive Assistant via email: monica.mabbett@uhcw.nhs.uk .

Trust Partner ISS supports Nutrition and Hydration Week ISS supported the national Nutrition and Hydration Week in March through the ‘Power of Three’ initiative.

The concept was to invite one member of the catering team, one Trust dietician and a nurse to select one patient three course meal and follow from point of delivery to delivery to the patient.

Janice Jones (ISS Patient Hospitality Manager), along with Jacqui Ledsham (Practice Facilitator) and Claire Currall (Stroke Dietician) from UHCW began the process with a visit to the stores and loading bay to observe the receipt of meals, before moving to the pick and pack area where the selected meals are sorted for delivery to ward regeneration kitchens. The regeneration of meals was observed followed by service of meals at ward level. The Trust and ISS are keen to roll this initiative out to a wider area next year.

ISS managers and administrative staff were also on hand throughout the week to assist in the delivery of tea rounds on a number of selected wards. This provided, not only the opportunity for personnel not normally involved in this service to experience first-hand one element of the patient feeding service but also provided further opportunity to gather feedback from patients on their experiences and perception of the food and service provided.

This initiative was very well received by patients and ward staff alike, with ward hosts coming in for particular praise for their part in delivering patient care.

Nutrition and Hydration Week The 3rd Nutrition and Hydration Week took place in 2014 and with each year the campaign has gained impetus. When the week began three years ago it was only a Patient Safety lead event, last year the week incorporated the National Association of Care Catering (NACC) and Hospital Catering Association’s (HCA) joint initiative Nutrition Day and it drew interest globally.

With around three million people at risk of malnutrition in the UK, it is important to engage opportunities to raise the awareness of the risks and promote the good practices that can help prevent malnutrition and dehydration. Preventing malnutrition improves the health and wellbeing of the person suffering malnutrition and removes the burden on the health and social care services in treating and supporting those suffering from under nutrition in particular.

Nutrition and Hydration Week 2014 promotes the following: l The 10 Key Characteristics for Good Nutritional Care

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Protected mealtimes

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Nutrition advocates for each health or social care setting

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The minimum standards for good nutrition in the respective settings

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Service excellence

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Highlighting good nutrition and hydration practices

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Continued education for professionals on good nutrition and hydration

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A selection of the best of your comments from the internet...

“Day surgery ward staff were amazing kind and caring. Anaesthetist was wonderful - I was terrified but he put me to ease and the surgeon was excited by the work he had done and was proud of the repair. All in all an excellent experience.”

“Brilliant hospital and staff couldn't be more satisfied with the service provided by the ophthalmology department.”

“I was recently referred by my GP to see a breast surgeon. My appointment arrived promptly and I was offered a choice of appointment times. On the morning of the appointment, which ran to time, I saw a female consultant who was very reassuring but referred me to the breast screening department. In the space of half an hour I was given a mammogram and an ultra sound test. The results were given to me almost immediately. Thankfully everything was clear and what had started out as a very stressful morning ended positively. A huge thank you to all the staff for running such a seamless service.”

“Thank you to all the staff at the hospital when I had an ablation on 18th March 2014. I cannot tell you how well they treated me and looked after me during the stay. A perfect example of how hospitals should be run, well done.”

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Dom Mottram: “Thank you to the staff at @nhsuhcw who literally bought me back to life, 25 years ago this week.”

@Shaznaz76: “Huge thanks to your A&E department for taking care of me on Friday. The nurses were fab.”

Cheryl Morton: “Fantastic care in Children’s A&E last night for my 4 month old! All the staff were brilliant and great with Reid! Thanks so much.”

@fortyishkate: “Great care from staff in ED tonight for my daughter!

Thank you!”

Jenny: “Really helpful appointment with Sam B, Physio at St Cross, Rugby this a.m.”

Ken Sloan: “Another day in the wonderful care of @nhsuhcw – very reassuring pre-op with consultant Chet Modi. Great staff nurse on Ward 52 preop”

@artysu1 “Just need to point out that every single member of staff here @nhsuhcw has been absolutely lovely.

Just brilliant. Thank you. #NHS”

@nhsuhcw

New Site Director starts at UHCW David Lawson joined VINCI Facilities at the beginning of March as Interim Project Director and is now the new Site Director. The role covers the management of all hard services within the hospital for the Coventry and Rugby Hospitals Company.

David is an engineer by profession and has previously worked within Estates and Facilities for the NHS for many years throughout the West Midlands.

David said: “I am looking forward to working and meeting everyone at the hospitals. I hope I can bring a working knowledge and understanding of the issues you all face in a large acute hospital that can guide VINCI Facilities in the improvements we are striving to

achieve. Should anyone have any suggestions on how we can improve our service please let me know on 024 7696 8175 or email: david.lawson@vinciconstruction.co.uk I am always available should you have any issue you cannot resolve although I am sure my team are more than competent and willing to assist.”

Over the next year VINCI plan to introduce a quality management system to ISO 9000 standards. They will be investing further in

David Lawson

technology, implementing a computerised maintenance system where all of our operatives have their tasks on electronic pads allowing us to add emergency tasks where necessary throughout the day. This should improve our customer response and our control of our key resource - our staff and Trust assets.

UHCW takes part in NHS Forest’s 2@2 tree-planting campaign Lincoln Dawkin, Director of Estates and Facilities, planted a weeping willow and an oak tree in the Jubilee Nature Reserve located behind University Hospital on NHS Sustainability Day. The event was used to demonstrate support for the NHS Forest initiative which is run by the charity, The Centre for Sustainable Healthcare.

The project supports NHS organisations to manage green spaces on or near to NHS land to aid patient recovery time, provide areas for relaxation, offer a space for people to exercise and help bring communities together. The NHS Forest ran the 2@2 campaign to encourage healthcare organisations to plant at least two trees at two o’clock on March 27 - the NHS Sustainability Day. NHS Sustainability Day is an annual event aimed at healthcare organisations taking action on climate change. This year also saw an event held in the main reception of University Hospital. Staff from Centro showed the public options for sustainable travel. Trust partners, VINCI Facilities were also on hand to provide energy saving tips and run

competitions while ISS displayed how their efforts in waste segregation and recycling are progressing.

The Trust was recently shortlisted for its work in improving sustainable travel in the upcoming NHS Sustainability Day Awards.

Lincoln Dawkin, Director of Estates and Facilities said: “For the second year running we are proud to be one of the 37 NHS Trusts partaking in the 2@2 campaign. Both University Hospital and the Hospital of St Cross have been recipients of over 3,000 trees as part of the NHS Forest initiative and I know that many patients and staff find the environment very conducive to recuperation.

“We are also working hard on improving the sustainable travel options available at University Hospital and are pleased that our efforts and those of our partners have been recognised.”

David Lawson and Lincol

n Dawkin

Rachel Stancliffe, Director of the Centre for Sustainable Healthcare which runs the NHS Forest project said: “UHCW has been a leading partner in the NHS Forest, developing the scope of the project at the Jubilee Nature Reserve from tree-planting and a lovely place for staff and patients to making connections with schools, the Wildlife Trust and health walks. Clive Robinson and all the team have been fantastic to work with and we look forward to many more years of collaboration as the project continues to grow.”

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Members’ Lounge Welcome to the exclusive ‘Members’ Lounge’. This area is full of handy tips and information on how you can get the most from your Foundation Trust membership. From discounts to important dates for your diary, it’s all right here for your information. We now have over 9,000 public members and are working towards 10,000 members.

Where are my personal details held?

Your feedback is important to us

We employ Membership Engagement Services (MES), an external database company, to manage our membership database.

All information is kept strictly confidential in accordance with the Data Protection Act 1988. If you would like to find out more about MES please visit their website www.membra.co.uk

Let us know if you would like us to arrange a talk or tour on a specific issue or area that is of interest to you. Call 024 7696 4747 or email foundation@uhcw.nhs.uk

NHS Discounts Members can register with NHS Discounts to receive discounts on top brand goods and services, including gas and electricity as well as discounts at retailers such as Currys, Apple, Radley and BHS. Go to www.nhsdiscounts.com to register. When completing the ‘your job’ section, answer ‘yes’ to working for the NHS and then select ‘Foundation Member’ as the job category.

Public Register When we become an NHS Foundation Trust we will be required by law to publish a register of members. This will include your name plus the constituency to which you belong. You may apply to have your name excluded from the public register should you wish. Just tell us by emailing, telephoning or writing to us, giving your full name, address and date of birth.

Encourage your family and friends to get on board UHCW now has over 9,000 public members. Thank you to all of you who are spreading the word and have helped recruit friends, family and colleagues. Friends and family can register as members in the following ways: Fill in the on-line application form on our website: www.uhcw.nhs.uk/foundation-trust E-mail or ring Andrea Phillips: andrea.phillips2@uhcw.nhs.uk or phone 024 7696 4747

Dates for your Diary 05.08.14 - Abdominal Aortic Aneurysm Screening 14.08.14 - Audiology 20.08.14 - Pain Management Vitamin D Therapy 27.08.14 - Dementia Awareness 11.09.14 - Dietetics 23.09.14 - Menopause All the events are free and take place in the Clinical Sciences Building which is located near the

main hospital between 5pm 6.00pm (except for Abdominal Aortic Aneurysm Screening on 05.08.14 which will take place between 2pm - 3pm in Finham Library, Coventry and Audiology on 14.08.14 between 2pm - 3pm in the CSB). Please check the times and venues.

To book these events please call Andrea Phillips on 024 7696 4747 or email: andrea.phillips2@uhcw.nhs.uk

Annual General Meeting Will take place on 30.07.14 in the Out Patient Department at Hospital of St Cross, Rugby from 5pm

Have your details changed?

Have any of your personal details changed (ie: have you moved or changed your email address?)

If so, then please inform the Foundation Trust Office so we can make sure we address any correspondence correctly and keep you up-to-date with what’s going on at UHCW. Andrea Phillips is our Foundation Trust Membership Manager and is your first point of contact at the Trust regarding your membership.

You can follow us on Twitter, Facebook and YouTube and keep up-to-date with news and happenings at UHCW.

@nhsuhcw

/nhsuhcw

/nhsuhcw

The Trust has access to interpreting and translation services. If you need this information in another language or format, we will do our best to meet your need. Please contact 024 7696 7596 10