University Hospital, Coventry Easy Read Guide

Tell us what you think

University Hospitals Coventry and Warwickshire NHS Trust

If you are not happy with something we have done you can talk to the Patient Advice and Liaison Service which is also known as PALS.

Welcome to University Hospital Coventry

You can write to PALS: Patient Advice and Liaison Service University Hospitals Coventry and Warwickshire NHS Trust Clifford Bridge Road Coventry, CV2 2DX

Email: feedback@uhcw.nhs.uk

Or call: Freephone 0800 028 4203 or call the landline number 024 7696 6061 PALS is open: Monday to Friday between 9.00am - 12.30pm and 1.00pm - 4.00pm (24 hour voicemail available).

This leaflet was produced in partnership with UHCW’s Equality and Diversity Team, Grapevine Coventry and Coventry and Warwickshire Partnership NHS Trust.

Published date Review date Version Reference

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: : : :

June 2015 June 2016 1 TBC

Smoking is not allowed inside or outside of the hospital. If you smoke and would like help quitting please call: 024 7696 4760.

print solutions (europe) ltd : 0121 449 8381

They will return your call as a matter of priority.

Easy Read Guide

Contents

How to get to Hospital

What is in this leaflet?

How to get to hospital

We have two hospitals.

University Hospital is in Coventry and the Hospital of St Cross is in Rugby.

3 University Hospital

Coming to hospital during the day

Hospital of St Cross

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Staying overnight in hospital

7

Getting ready for your stay in hospital

8

Your appointment letter will tell you which hospital to go to and where to go when you get there.

Driving to the hospital

What will happen when you are in hospital

10 You can drive to the hospital but you will have to pay to park.

2

Leaving hospital

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Tell us what you think

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Blue Badge holders can park close to the entrances.

3

Coming to hospital during the day

Using public transport Some buses stop right outside the hospital or very near to it.

You can find more information on public transport on the website: www.nxbus.co.uk/westmidlands or call 0121 254 7272.

This part of the leaflet is for people who just come to the hospital during the day.

You may hear us call you outpatients.

Please remember to bring your appointment letter. It will tell you where to go.

Your letter will tell you what date you need to come to the hospital and what time your appointment is.

Ambulance Transport You might be able to get hospital transport. For more information please visit: www.wmas.nhs.uk or call 01384 246370

There are lots of signs at the hospital and people at the reception desk to help you find your way when you get to hospital.

Help with the cost of getting to hospital Some people who get benefits can get money to help them pay for their travel to and from hospital. To find out more, please call 02476 966 040.

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Please bring any medicines you are taking including medicine your doctor has told you to take.

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If you have a Hospital Passport, please bring that too.

This part of the leaflet is for people who will be staying overnight in hospital.

You may hear us call you inpatients.

If you need any help or support for your appointment, please ring the telephone number on your letter.

There are cafĂŠs, restaurants and shops in the hospital to buy hot and cold food and drinks. You will need money to buy from these shops and restaurants.

It is about: Getting ready for your stay in hospital.

What will happen when you are in hospital.

Leaving hospital.

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Getting ready for your stay in hospital

Please bring with you:

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Money for snacks or a newspaper

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Underwear

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Televisions or radios as we have these on the wards already which you can pay to use.

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The room in the hospital where you will be staying is called a ward.

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If you don’t already have one, you can ask for a Hospital Passport Form to tell the doctors and nurses how you want to be supported.

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To get a form, please telephone the ward where you will be staying and ask for the Acute Liaison Service.

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What will happen when you are in hospital

Please show your hospital letter at the reception desk when you arrive and they will tell you how to get to where you need to go.

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Leaving Hospital

Leaving hospital is called being discharged.

We will help you plan for this and make sure you can manage when you get home.

We might ask you to sign a consent form to say you agree to have treatment.

We might ask a social worker to find out if you need any extra help or support. They will talk to you, your family or carer about this.

There is a process for consent issues so if you are unclear please ask a member of staff.

You can fill in a feedback form to tell us what you think about the care we gave you. Ask your nurse for one, it is called the Friends and Family Test.

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