Page 1

General Information Check-Out Time Check-out is 11:00 a.m. To avoid “late check-out charges,” please personally check out and turn in your room key and/or your access card at your front desk by 11:00 a.m. If your schedule requires that you stay beyond 11:00 a.m., with advance notice, the front desk will provide you with short-term luggage storage arrangements (see special note under “Dining” about lunch on your last day).

Access Cards and Wristbands Your access card or the colored wristband you were given at check-in allows you entry into your designated dining room. You will need to show the dining attendant either your card or wristband each time you enter the dining room. Your access card also allows you entry, free of charge, to UCLA’s recreational facilities, and needs to be shown to the attendant at the entrance to these facilities. Your card is also necessary for access to residential buildings. Please take care not to lose or misplace your access card or wristband, as there is a charge for these items if not returned upon check-out.

Housekeeping Sunset Village and De Neve Plaza: Our housekeeping staff will clean your room each day. This

includes making your bed, cleaning your bathroom, vacuuming, providing fresh towels and toiletries, if needed, and emptying waste baskets. All Other Suites and High Rises: For groups staying longer than seven days, our housekeeping staff will clean your room on a designated day once a week. Your room will be vacuumed, dusted, have its trash emptied, and be provided with a new linen pack, unless other arrangements have been made by your group leader. To request fresh towels, please contact the front desk staff. The towels will then be delivered to your room at a designated time. Contact your front desk for exact times.

Parking All cars parked on campus are required to have a valid parking permit displayed on the front windshield or dashboard, 24 hours a day, seven days a week, or a citation will be issued. Each 24-hour day starts and ends at 7:00 a.m. A new permit for the following day must be displayed if your car remains parked any time after 7:00 a.m. Be sure to have a permit for all days during your stay — including your check-out day. You can purchase parking permits at the parking/information kiosks located throughout the campus or from your conference organization, if prior arrangements have been made for this option.

Meeting Room Temperatures Every effort is made to keep meeting room temperatures as comfortable as possible. However, we recommend layered clothing that can be removed or added, depending on the temperature of your particular meeting room.

Campus Visitor BruinCard Guests can purchase a Campus Visitor BruinCard and add cash to it in increments of $5 to use on purchases throughout the campus. Cards are available for purchase at the BruinCard Office in Sproul Hall or at BruinCard kiosks located in De Neve Plaza, Rieber Hall, Hedrick Hall, and Covel Commons.

Laundry Facilities Laundry equipment is located in each housing facility. A Campus Visitor BruinCard is needed to operate the machines. Cards are available for purchase from BruinCard kiosks located in the lobbies of De Neve Plaza, Rieber Hall, Hedrick Hall, and Covel Commons. If you have questions, please contact your front desk for further information and the exact location of your laundry room.


green Please join UCLA in the effort to promote “living green.” Here are some simple things you can do to help conserve resources during your stay: 1. Turn off all lights before leaving your guest room.


2. Reuse towels and linens and request new ones only as necessary.


3. Take shorter showers. 4. Turn off electronics and unplug chargers when not in use.

summer 2010

5. Carry your own reusable water bottle instead of a disposable one. Refill at the filtered water stations provided throughout the conference facilities. 6. Use the recycling and composting bins provided throughout the conference facilities. 7. Use a coffee mug instead of a styrofoam cup.

Conference Services Committed to Going Green 330 De Neve Drive, Los Angeles, CA 90095-1492 888.825.5305 • 310.206.7122 fax Printed on 3 0% Post-consumer Recycled Paper

Vending Machines Vending and ice machines are located on the lobby level (either indoors or outside) of each residence hall. In addition to snacks and beverages, some machines in Hedrick and Covel Commons also dispense laundry detergent and health and beauty items.

Conference Services Committed to Going Green

No Smoking All buildings at UCLA are non-smoking. These include the housing facilities (inside and all areas within 20 feet of the buildings), De Neve Plaza, Hedrick Court, Rieber Court, and Sunset Village outdoor courtyard areas. Please check with your front desk for designated outdoor smoking areas.



Welcome to

Dining in one of UCLA’s residential dining rooms, referred to as “residential restaurants,” is sure to be an experience you will enjoy! You will be dining in the residential restaurant assigned to your group*, and meals are self-serve and all-you-care-to-eat. You need your access card attached to your room key or your wristband to enter for each meal.

Providing excellent customer service is our number one priority. Please let us know if there is anything we can do to make your stay with us more comfortable and enjoyable!

Front Desk Services The front desk in each residence hall is open 24 hours to provide you with helpful information and services including: • Message and Mail Pick-Up

• Change for Vending Machines

• Guest Meal Tickets

• Ice Buckets

• Evening Van/Security Escort Information

• Housekeeping Information and Services

• Campus Maps and Local Area Maps

• Irons and Ironing Boards

• Bus Schedules

• Brochures for LA-Area Attractions

• Telephone Directories

• Information about Local Restaurants, Shops,Theaters, Religious Services, Banking, Dry Cleaning, and Film Developing

• Maintenance for Your Room • Cashing of Travelers Checks ($50 maximum) • Safe Deposit Box Information

Front Desk Addresses & Phone Numbers

Hedrick Hall Breakfast Continental Breakfast Lunch Limited Service Lunch Dinner

7:00 a.m. - 9:45 a.m. 9:45 a.m. - 10:30 a.m. 11:00 a.m. - 2:00 p.m. 2:00 p.m. - 4:30 p.m. 5:00 p.m. - 9:00 p.m.

351 Charles E. Young Drive West, 131407 Los Angeles, CA 90024 Campus Extension: 55451 From outside UCLA: (310) 825-5451 Fax: (310) 206-8779

RIEBER COURT: Rieber Hall, Rieber Terrace, Rieber Vista, & Saxon Suites 310 De Neve Drive, 131607 Los Angeles, CA 90024 Campus Extension: 52275 From outside UCLA: (310) 825-2275 Fax: (310) 206-3738

HEDRICK COURT: Hedrick Hall, Hedrick Summit, & Hitch Suites 250 De Neve Drive, 131507 Los Angeles, CA 90024 Campus Extension: 52965 From outside UCLA: (310) 825-2965 Fax: (310) 825-6797

Sproul Hall/Sunset Village 350 De Neve Drive, 131707 Los Angeles, CA 90024 Campus Extension: 52075 From outside UCLA: (310) 825-2075 Fax: (310) 825-7092

Breakfast Lunch Dinner

*Your group may also be assigned to Rendezvous

7:00 a.m. - 9:00 a.m. 11:00 a.m. - 2:00 p.m. 5:00 p.m. - 8:00 p.m.

Café, which is located in Rieber Terrace.

This quick-service restaurant features both Mexican and Asian cuisines, but is not self-serve or all-you-care-to eat. Hours are Monday through Friday, 7:00 a.m.–10:00 a.m. for breakfast, 11:00 a.m.–2:00 p.m. for lunch, and 5:00 p.m.–8:00 p.m. for dinner. Individual Meal T Special note about lunch on your last day: Since you will have already can be p icke ts u checked out and returned your access card to the front desk, you will be given a “last meal voucher” when you check out if your group is scheduled for lunch. This voucher will allow you entrance into the residential restaurant. Hours subject to change based on operational needs.

each fro rchased at n are (exc t desk. Prices luding sa les tax): Breakfa Lunch $ st $11.00, 13, Dinn er $15

restaurant features specialty coffee and ice-blended drinks from The Coffee Bean & Tea Leaf® as well as smoothies, pastries, salads, and sandwiches. Hours are Monday through Friday, 7:00 a.m.– 2:00 p.m. Pay by cash or BruinCard funds only.

Internet Access Guest rooms are conveniently wired with a high-speed Ethernet connection. In order to use the UCLA network, your operating system and anti-virus software must be up to date. If you have a modem and a calling card, you can dial up your Internet service provider via the telephone line in your room. •• Have a 10/100/1000 Mbps Ethernet network port (may be built in or removable). •• Have an RJ-45, Category 5 Ethernet cable (can be purchased at the Covel Business Center). •• Have Windows 2000/XP/Vista or MAC OS-X configured for a DHCP connection.

• Police, Fire, Ambulance 911 • UCLA Police (non-emergencies) 51491 • UCLA Medical Center Emergency Room 52111 • Fire and earthquake safety information is posted on the back of your room door.

John Wooden Center


his popular indoor center features facilities for basketball, volleyball, badminton, rock climbing, racquetball, handball, and squash. Weight training and a variety of exercise equipment are also available. Men’s and women’s locker rooms offer showers and saunas, as well as lockers for rent on a daily basis. You need your access card or wristband to enter the JWC.

H ours of O peration Monday - Thursday 5:30 a.m. - 10:45 p.m. Fridays

5:30 a.m. - 9:45 p.m.


9:00 a.m. - 7:45 p.m.


9:00 a.m. - 7:45 p.m.


9:00 a.m. - 5:45 p.m.

Please call 68307 for more information.

Swimming Pools SUNSET CANYON RECREATION CENTER (SCRC) This outdoor, park-like facility features two swimming pools. Both pools are surrounded by large grassy areas that are ideal for sunning, Frisbee, and volleyball. You will need your access card to enter SCRC. Please call 53671 for more information. For group reservations of 10 or more, please call 54224.

THE PARK POOL This 50-meter lap pool with a diving area is open to those 14 years of age or over. Open daily from 10:00 a.m. until 8:00 p.m.


If your system meets these requirements, FIRST, plug your Ethernet cable into one of

This 25-yard long shallow pool with an adjacent diving well is open to all ages. However, each child under 48” must be accompanied, in the water, by an adult. Open Monday through Friday from 6:30 a.m. until 8:00 a.m. and 12:00 p.m. until 8:00 p.m. Open Saturdays and Sundays from 10:00 a.m. until 8:00 p.m.

If you require technical support, please contact the Covel Business Center at (310)

Please, no glass containers, alcohol, toys, or flotation devices within SCRC. This is a non-smoking facility; however, smoking is allowed outside the main entrance. Personal stereos may be used with headphones. Dressing rooms with showers and coin-operated lockers are available. You may bring up to four guests into the SCRC facilities for a daily, per-person fee, by showing your access card to the attendant.

the Ethernet wall jacks (jack locations vary, there are generally two in each room, sometimes behind the desks). NEXT, turn on your computer and let it boot up normally. Open your preferred web browser application (e.g. Internet Explorer or Mozilla Firefox) and enjoy.

825-3400 or dial 53400 from your room phone.

Wireless Connectivity UCLA offers wireless Internet connectivity in most residential and common areas for its guests via the “UCLA_WEB” (for lobby areas) and “UCLA_WEB_RES” (for in-room areas) networks. Simply point your wireless connection to one of these networks, wait until you are connected, and open your preferred web browser application. No login is required for these networks. information and instructions, or contact the Covel Business Center at (310) 825-3400.


ll residential guests receive complimentary access to UCLA’s recreational facilities. Your access card allows you entrance into the facilities mentioned below, so be sure to have it with you. Some housing facilities have indoor and outdoor recreational areas, and sports equipment can be checked out from some front desks.

Bruin Café is located on the north side of Sproul Hall. This quick-service

For additional help with wireless connectivity, logon to for more

In Case of an Emergency


Covel Commons and De Neve Plaza

Your system must meet the following requirements:

De Neve Plaza/Dykstra Hall


Covel Business Center For you convenience, the Covel Business Center offers guests access to its computer lab stations. These computers are free to use and are available for word processing, scanning, Internet surfing, and checking email. Guests also have access to copying, printing, faxing and “FedEx Express” shipping (at additional costs).

H ours of O peration Monday-Thursday Friday Saturday Sunday

7:30 a.m. - 8:00 p.m. 7:30 a.m. - 6:00 p.m. 9:00 a.m. - 6:00 p.m. 12:00 p.m - 5:00 p.m.

Tel: (310) 825-3400 Fax: (310) 206-7753 Campus Extension: 53400

Campus Court Reservations


ourt reservations are necessary for tennis, racquetball, handball, and squash. To make reservations for tennis, please call 53671 or stop by the SCRC Front Desk. For racquetball, handball, and squash reservations, please call 68307. You can also visit the recreation website at for reservation policies. For a complete listing of UCLA Recreation activities, pick up a copy of the Summer Recreation Quarterly available at SCRC, the JWC, and at your front desk, or visit:


court hours Sunset Canyon Tennis Center: 7:00 a.m. - 10:00 p.m., Daily

Sycamore Courts: 7:00 a.m. until dusk, Daily

All children under 16 years of age must be accompanied by an adult, 18 years of age or older. Please, no smoking, food, or beverages. JWC and SCRC hours are subject to change without notice.


Use our free Wake-Up Call service – see instructions on back of card!


Operator Assistance UCLA Campus Operator Local Operator Long Distance Operator

Emergency Numbers Police, Fire, Ambulance Dial 911 UCLA Police (non-emergencies) Dial 51491 UCLA Medical Center - Emergency Dial 52111

Front Desk Numbers De Neve Plaza Sunset Village

Toll-Free Calls Dial 8 + 1 + toll-free prefix + phone number (toll-free prefixes include 800, 888, 877, 866, 855)

Dial 55451 Dial 52075

Emergency Maintenance for Your Room/Bathroom

Dial 54321 Dial 234 Dial 230

Local Calls Calls within a 12-mile radius of the UCLA campus can be made from your room free of charge. Dial 8 + 1 + area code + phone number

Long Distance and International Calls

Dial the Front Desk

General Telephone Assistance

Dial 8, then follow the usual dialing procedure for the type of card you are using.

Dial the Front Desk

The following types of cards can be used:

Room-to-Room Calls • Dial the Front Desk (dialing the actual room number will not connect you.) • The front desk will give you the phone number of the room you wish to call.

• Pre-paid Telephone Calling Card • Telephone Company Calling Card • Major Credit Card

For Help with an International Call Dial 230 for operator assistance.

Campus Phone Numbers

Collect Calls

Dial only the last five digits of the campus phone number.

Dial 234 or use a toll-free access number to reach an outside telephone carrier.

WAKE-UP CALL Instructions To Request a Wake-Up Call •

Please use the Military Time Conversion Chart on the right to select the time for your wake-up call in 24-hour (military) time. Lift the handset of your telephone and press *95. You will hear a short double beep, then a dial tone. Enter the wake-up time by hours, then minutes, then press the # key. You will hear a short double beep confirmation tone. If you do not answer your wake-up call on the first try, your phone will ring two more times, five minutes apart. After the third unanswered wake-up call, your request will be automatically cancelled.

To Cancel a Wake-Up Call

Military Time Conversion Chart Midnight = 0000


= 1200

1:00 a.m. = 0100

1:00 p.m. = 1300

2:00 a.m. = 0200

2:00 p.m. = 1400

3:00 a.m. = 0300

3:00 p.m. = 1500

4:00 a.m. = 0400

4:00 p.m. = 1600

5:00 a.m. = 0500

5:00 p.m. = 1700

6:00 a.m. = 0600

6:00 p.m. = 1800

7:00 a.m. = 0700

7:00 p.m. = 1900

8:00 a.m. = 0800

8:00 p.m. = 2000

9:00 a.m. = 0900

9:00 p.m. = 2100

10:00 a.m. = 1000

10:00 p.m. = 2200

11:00 a.m. = 1100

11:00 p.m. = 2300

Lift the handset of your telephone and press *96. You will hear a short double beep confirmation tone. Your request is now cancelled.

Request a New Wake-Up Call Each Day You Need One Wake-up call requests are valid for one day only and are not automatically repeated. You must request a new wake-up call each day.

Conference Services Committed to Going Green Printed on 30% Post-consumer Recycled Paper


Please join us in our

efforts to help protect the environment.

Conserve Water, Energy & Decrease the Use of Detergent by using your towels more than once. • Please hang your towels up if you wish to reuse them. • Otherwise, simply leave them on the floor.

Thank you for doing your part to help protect the environment.

Conference Services

Committed to Going Green Printed on 80% Post-consumer Recycled Paper


Conference Services Committed to Going Green

888.825.5305 • 310.206.7122 fax •

Conference Services In-room Materials  
Conference Services In-room Materials  

UCLA H&HS Marketing & Communications