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pAtient inforMAtion


Winthrop p. rockefeller CANCER



W Carl Rice, Cancer Institute Welcome Staff

elcome to the UAMS Winthrop P. Rockefeller Cancer Institute. We take a team approach in providing compassionate, personalized care for each patient. As Arkansas’ only academic cancer center, the Cancer Institute offers the advantage of research-driven care and clinical trials not available elsewhere in the state. Patients come from throughout Arkansas, across the country and around the world to see our physicians, many of whom are nationally and internationally recognized in their field. This guidebook provides valuable information that you will need to know as a new patient at the Cancer Institute. If you have questions, don’t hesitate to ask in your clinic or at the Welcome Desk.

WhAT TO KnOW Before You Arrive

The Cancer Institute is a center of excellence at the University of Arkansas for Medical Sciences (UAMS). It is located on Jack Stephens Drive adjacent to the UAMS Outpatient Center. Convenient parking is available in Parking 3, located at the corner of Cedar Street and Capitol Avenue. To locate the entrance of Parking 3 using a GPS device or smart phone app, enter the address 4018 W. Capitol. Park on the Level 2B, 3B, 4B or 5B of Parking 3. A walkway is located on Level 2B that will lead you directly to the Cancer Institute’s front door. Valet parking is available for a fee from 7:30 a.m.5:30 p.m. Monday-Friday. If you are leaving after 5:30 p.m., call UAMS campus police at (501) 686-7777 to retrieve your keys or for an escort to your car.

When you arrive, please visit our Welcome Desk on the first floor. Our staff members will assist you with your first appointment. Concierge services at the Welcome Desk include: • Shuttle service to your car (available 8 a.m.5:30 p.m. Monday-Friday) • Taxi • notary services • Lost and found • Luggage storage • Directions and maps The Cancer Institute is open from 7 a.m.7 p.m. daily. The building is secured at 7 p.m. each night. Regular business hours are 8 a.m.-4:30 p.m. Some clinics may keep extended hours.

There is a physician on call at all times for every oncology specialty. If you need assistance after hours or on weekends, call UAMS at (501) 686-7000. In case of an emergency, call 911. Our patients and your children are at high risk for infection. We request that children 12 and younger not accompany patients or family members to the waiting areas, clinics or hospital floors. Children are welcome to stay with adult supervision in the lobby or The Gathering Place Café on the first floor. Although Infusion Clinic 1 is located on the first floor, children should not visit this area.

WhAT TO KnOW When you get here

The Cancer Institute is home to 15 specialty and seven support clinics. Research-driven care is delivered by health care teams consisting of oncologists, surgeons, radiation oncologists, nurses, pathologists, social workers and others. By participating in a clinical study, you will have access to the newest treatments and medications available. Ask your doctor if participating in a clinical trial could benefit you. The Cancer Institute has two infusion centers where patients receive chemotherapy. Infusion Clinic 1 is located on the first floor of the Outpatient Center, which is easily accessed through the Cancer Institute’s lobby. It is open 7:30 a.m.6 p.m. Monday-Friday. Infusion Clinic 4 is located on the fourth floor and is open 7 a.m.-7 p.m. seven days a week.

Interpreters for non-English-speaking and hearingimpaired patients are available by contacting your clinic nurse. If you know that you will need an interpreter, you may call your clinic in advance to arrange for this service. Additional support services are available, including social work, behavioral medicine and nutrition. Ask your doctor if these services could benefit you. A directional system is in place to help you find your way across the UAMS campus. Each public elevator on campus is designated by an alphabet letter. By following the pathway rings on the floor and ceiling, visitors can locate the elevator they need to take them to their clinic. To locate the following areas, follow the pathway rings to the designated elevator. Then, take the elevator to the floor where your destination is located. Psychiatric Research Institute hospital Central Building Cancer Institute Outpatient Center Eye Institute Spine Institute

Elevator A Elevator B Elevator C Elevator D Elevator E Elevator F Elevator G

For Your Protection Children 12 and younger should not accompany patients or family members to the waiting areas, clinics or hospital floors. Children are welcome to stay in the lobby or The Gathering Place CafĂŠ on the first floor with adult supervision. hand sanitizer is provided for your protection, and you are encouraged to wash your hands frequently to prevent the spread of infection. For the protection of our patients, please notify the front desk staff at your clinic if you or anyone with you has shingles or has had a recent exposure to chicken pox.

UAMS is a smokefree environment, both indoors and outside. Your help with this policy is greatly appreciated.

Wi-Fi is available throughout the Cancer Institute. UAMS police officers are available at anytime to address concerns or to escort patients and visitors to their car. To request police assistance, call (501) 686-7777. All UAMS police officers are sworn, commissioned and have full police authority. Security officers regularly patrol the building and provide assistance to patients and visitors. Flashing blue light emergency phones are located throughout the UAMS campus giving visitors access to the police dispatcher should you need help of any kind, including dead batteries and locked cars. ATMs are available in these locations on the UAMS campus: Cancer Institute (first floor), Outpatient Center (first floor), Ward Tower (ground floor and first floor) and Central Building (ground floor and first floor). Various banks are located on Markham near UAMS. A variety of dining options are available across the UAMS campus. In addition to the ones listed on the following page, both quick service and seated dining areas also are available in the Institute on Aging, the Central Building and the College of Public health.

The Gathering Place Café – Located on the first floor of the Cancer Institute, the café offers Starbucks beverages, salads, sandwiches, vegetarian choices and other selections for the health-conscious diner. Open 7 a.m.-6 p.m. Monday-Friday and 8 a.m.-1 p.m. on Saturday-Sunday and holidays. Outpatient food services – This area located on the first floor of the Outpatient Center offers limited hot and cold selections, drinks and snacks. no seating area is available. Open 7 a.m.-3:30 p.m. Monday-Friday. UAMS cafeteria – The UAMS cafeteria can be found on the ground floor of the Central Building. Offerings include a large variety of hot and cold selections. Open 6:30 a.m.-7:30 p.m. Monday-Friday. Lobby Café – This café in the hospital lobby offers sandwiches, pizza, snacks, pastries and drinks. Open 24 hours a day, seven days a week. The Cancer Institute gift shop is located on the first floor and offers unique gift items, postage stamps, cards and snacks. The gift shop is operated by the Cancer

Institute Auxiliary, and all proceeds benefit programs for patients. hours are 8:30 a.m.-3:30 p.m. MondayFriday. Chaplains are available 24 hours a day, seven days a week for your spiritual needs. You may call the chaplain’s office at (501) 686-8690 during business hours or ask a staff member to contact them. An interfaith chapel in the Patient Support Pavilion is open on the first floor for quiet meditation. A full-service pharmacy is open on the first floor of the Outpatient Center from 8:30 a.m.-6 p.m. Monday-Friday. Patients and visitors are welcome to visit the healing Garden, located behind the first floor atrium near the MRI facility. The garden (pictured above) offers a secluded area for outdoor dining or relaxing and includes a water feature.


Located on the first floor, the Ford Patient Support Pavilion offers a wide array of services for patients and their families. Visit the pavilion for educational materials, computer access, books, magazines, games and puzzles. hours are 8 a.m. - 4:30 pm. You are welcome to participate in any program offered by the Patient Support Pavilion. For information about additional programs or services, visit the pavilion or call (501) 686-5578.

Resources include: Wig and Hat Program – Thanks to the support of the Cancer Institute Auxiliary, each woman in treatment receives a free wig. A variety of free hats also are available for women and men patients. Look Good … Feel Better - This free skin care and makeover experience for women living with cancer is offered in conjunction with the American Cancer Society. All participants receive

a complimentary bag filled with name-brand cosmetics. Services are provided by a licensed and specially trained cosmetologist. Look Good … Feel Better is offered at 1:30 p.m. on the third Monday of each month at the Cancer Institute and at 10 a.m. on the second Friday of each month at the UAMS Family home, located across Markham Avenue. You are requested to preregister at the Patient Support Pavilion or by calling (501) 686-5578 is requested. CARE Cart – The CARE (Cancer Resource and Education) Cart regularly makes trips to the infusion and clinic waiting areas offering educational materials, leisure reading and activity books. Patient and Caregiver Classes – Classes offered at the Patient Support Pavilion include instruction on how to care for CVL and PICC lines, how to provide caregiver support, and more.

Business Center – Patients and family members may access computers, a copier and a fax machine at the business center. Check the touch screens on the first floor for upcoming events and classes, donor recognition, reflections on the Cancer Institute’s history and more. Patients and visitors are invited at any time to share their musical talent by playing the Steinway grand piano in the atrium. In addition to impromptu performances, our Tunes on Tuesday program features regularly scheduled performances each Tuesday at noon, in addition to other times during the week. If you are a musician and would like to schedule a performance, call the Department of Volunteer Services at (501) 686-8286. Individual musicians and groups are welcome. Original paintings, sculptures and other works of art by Arkansas artists are located throughout the Cancer Institute. For information on the entire collection, visit

The UAMS Family home, located at 4300 W. Markham across from the UAMS campus, is a temporary home for patients experiencing long-term cancer treatment and for parents of newborns in the neonatal ICU at the UAMS hospital. Residency requirements for the UAMS Family home are based on financial need. The UAMS Family home also houses the Cancer Institute’s Auxiliary Cancer Support Center, which offers fellowship and education for patients and their family members. Several campsites at Maumelle Park in west Little Rock are designated for long-term patients and maintained by the U.S. Army Corps of Engineers. Call (501) 686-8145 for information on the UAMS Family home and campsite availability or visit www.cancer. for a complete list of nearby hotels. MyUAMShealth online patient services is a secure website where patients can request an appointment, order prescription refills, complete preregistration forms, pay bills, view medical records and more. Registration is required at


The Seed of hope sculpture, located in the first floor atrium, is a symbol of hope and healing for patients at the Cancer Institute. On each patient’s final day of active treatment, or at any time during their remission, the clinic staff presents him or her with two seed-shaped tokens. One token is to place in the sculpture and the second is to keep or pass along as a symbol of hope to someone else facing a challenge. This special moment has become a significant milestone in the lives of our patients. Family members, staff members and volunteers gather to cheer, hug and even shed a tear of joy with our patients as they begin this new chapter in their lives. Those who choose to participate also are invited to share their story of hope on our website, Make sure to tell your doctor or nurse that you want to participate in the Seed of hope ceremony when your active treatment is complete or at any point during your remission. The Seed of hope is made possible through the generosity of the Cancer Institute Auxiliary.

WAYS TO SUPPORT the Cancer Institute

The Cancer Institute Department of Volunteer Services provides information, service and compassion for those whose lives are touched by cancer. Volunteers are available in patient waiting areas to answer questions and provide assistance. The Cancer Institute Auxiliary is coordinated by the Department of Volunteer Services. The auxiliary sponsors annual fundraising events and operates the Cancer Institute gift shop, proceeds from which benefit patient-care programs. With more than 500 members, the Cancer Institute Auxiliary is one of Arkansas’ largest volunteer organizations. For information or to become a volunteer, call (501) 686-8286 or visit The Cancer Institute Foundation is a nonprofit organization created solely for the purpose of supporting charitable and educational projects at the Cancer Institute. Gifts may be made in memory or in honor of loved ones. Donations are accepted at the Welcome Desk on the first floor or at the Foundation office on the 10th floor. Call (501) 526-2277 for information. The Envoys advocacy group works in the community to spread awareness about the Cancer Institute’s research and treatment programs. Membership is free. For information, visit www.cancer. or call (501) 526-2277.

Numbers to KNow Appointments After hours and weekends Chaplain Foundation office Gift shop Outpatient Center pharmacy Patient Support Pavilion Patient transport (to request a wheelchair or escort to your destination) Social work UAMS campus police Volunteer Services Welcome Desk

(501) 686-6000 or (888)703-2272 (501) 686-7000 (501) 686-6890 (501) 526-2277 (501) 686-5588 (501) 686-5530 (501) 686-5578 (501) 686-6107 (501) 686-8145 (501) 686-7777 (501) 686-8286 (501) 603-1133

Finding Your Way here is what you will find on each floor of the Cancer Institute. 12th Floor   Future research floor 11th Floor   Research floor (under construction) 10th Floor   Cancer Institute Administration, Division of hematology/Oncology and Department of Orthopaedics administrative offices; Cancer Institute Foundation; Conference Center (Walton Auditorium, Strauss McCaskill Classroom and Betsy Blass Boardroom) 9th Floor   Department of Orthopaedics research lab and other lab space (under construction) 8th Floor   Future home of Myeloma Clinic 7th Floor   Cancer Clinics – Medical, Orthopaedics and Surgical

6th Floor   Cancer Clinics – Dermatology, Genetics, head and neck, Interventional Radiology, Lymphedema, Plastics, Thyroid and Urology 5th Floor   Division of Cytopathology; Research Pharmacy 4th Floor   Infusion Clinic 4; Research Gallery 3rd Floor  Future home of Clinical Procedure Suite 2nd Floor   Cancer Clinics – Breast, Gynecology and Palliative Care 1st Floor   Welcome Desk, Central Business Center, Cancer Blood Draw, healing Garden, MRI, gift shop, The Gathering Place Café, Ford Patient Support Pavilion, chapel and Department of Volunteer Services; access to Infusion Clinic 1


• • • • •

Winthrop P. Rockefeller Cancer Institute - Seed of hope survivor stories – Cancer Institute Facebook page – hotels and Lodging – MyUAMShealth online patient services (secure site to request prescription refills, complete preregistration forms, pay bills, view medical records and more) – Patient Bill of Rights – Mailing Address 4301 West Markham St. Little Rock, AR 72205 Phone: (501) 686-6000 Toll free: (888) 703-2272


4301 West Markham St. Little Rock, AR 72205 Phone: (501) 686-6000 Toll free: (888) 703-2272

UAMS Winthrop P. Rockefeller Cancer Institute  

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