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Fall 2018 Friends and Colleagues, We are pleased to share many exciting initiatives of The University of Alabama at Birmingham’s Department of Health Services Administration in our 2017-2018 Annual Report. In the pages of this Report, we describe some of the ways we are working to achieve our mission and strategic goals, including:

Christy Harris Lemak, PhD, FACHE Department Chair

• Be recognized as a global leader in healthcare management education, research and service. • Create and enhance partnerships to strengthen the field of practice. • Deliver innovative healthcare management education that enhances the value of degree programs and responds to market demand. • Expand scholarly activities that improve the effectiveness of health systems. • Enhance healthcare management and leadership education programs to promote equity, inclusiveness, cultural awareness and impact. The faculty and students at UAB are making great strides because of our collaboration with many valued partners, including you! Thank you for all you do to help us develop leaders who will help shape tomorrow’s health care. If something in this Report sparks an idea for you, please do not hesitate to reach out to us so that we can work together to solve challenges you face, to innovate to improve quality and safety, to develop organizations where all leaders can thrive, and to drive change that improves health and healthcare for the communities we serve. We hope you find a story or photo that makes you smile and perhaps remember fondly your days at UAB. Thanks for all you do to support the next generation of leaders. On behalf of your UAB family, thank you! Best wishes in your work to improve health and health care.


Christy Harris Lemak, PhD, FACHE Professor and Department Chair





Scholarly Activities and Awards


Creating Organizations Where All Leaders Can Thrive

Scholarships and Awards






2017 2018








Healthcare Simulation

Health Informatics


Healthcare Quality and Safety


Health Administration



Health Care Management


Global Reach

PhD Program

DSc Program








Alumni Engagement

Faculty and Staff

Time, Talent and Treasure

Scholarly Activities and Awards Department Leads the School's Faculty and Staff Awards Luncheon The UAB School of Health Professions awarded top honors to faculty and staff at their annual Faculty and Staff Awards Luncheon on Friday, March 10, 2017. Several HSA faculty and staff were honored at the presentation including, Robert Weech-Maldonado, PhD, Nancy Borkowski, DBA, and Ramon Vega.

Faculty Publications and Presentations:



Book Chapters / Books

62 Poster Presentations


112 84

354 404

57 Other Presentations

Faculty Research/Grants:

2016 2017 Total Publications

2016 2017 Conference Presentations

2016 2017 Peer-Reviewed Publications

$2.7 M

$1.5 M $



$$ $




$ $



2016 2017 Current Year Awards



Faculty Working on Grants



2017 2016 # Grants

Principal Investigators


286 311

Nancy Borkowski, DBA

Nancy Borkowski, DBA – Excellence in Service Award Dr. Borkowski, professor, received the award for the faculty member who has made significant contributions to the School, the University and the profession including projects and positions that bring national, state or local recognition and more. Throughout her career, Dr. Borkowski has been instrumental in bringing together members from the American College of Healthcare Executives (ACHE) and the Healthcare Financial Management Association (HFMA).

2017-2018 Annual Report 1



Advising/ Mentoring

Graduate Committees

2016 2017 Courses Taught

Professional Activities:



Professional Memberships

Honors and Awards


Grant Reviews


Institutional/ Program Reviews


Faculty Serve as Journal Reviewers

53 198

Professional Leadership Positions

UAB Committees

Scholarly Activities and Awards Funding Agencies

Ramon Vega – Beverly W. Smith Outstanding Employee Award

Robert Weech-Maldonado, PhD (center) Wins Award

Robert Weech-Maldonado, PhD – Excellence in Scholarship Award

Mr. Vega, program manager II, won the award given to a non-faculty employee who excels in numerous areas such as professionalism, attitude, productivity, efficiency, creativity, communication and competence. Ramon is always contributing to the Department – the words…“that’s not in my job description” are not in his vocabulary. “Ramon’s first language is love, his second is Spanish and his third language is English.” Christy Harris Lemak, PhD, Department Chair.

Dr. Weech-Maldonado, professor and L.R. Jordan Endowed Chair, won the award for the faculty member who has made significant scholarly contributions resulting in the advancement of knowledge. Contributions include funded research, involvement in research process, publications in peerreviewed journals and more.



125 Years of Service

Ramon Vega (center) Wins Employee of the Year


15 15 10 10 5 Employees were recognized for their service to The University of Alabama at Birmingham. Those recognized from the Department of Health Services Administration account for 125 years of dedication: Donna Slovensky (40 years), Eta Berner (30), Randa Hall (15), Pamela Paustian (15), Amanda Dorsey (10), Mickey Trimm (10), and Daniel Mueller (5).


Partnerships Beyond the H

Leadership and Executive Access Program (LEAP)

Robert (Bob) Zasa (MSHA Class 9) envisioned a new symposium that would capture the evolving healthcare landscape. On January 27, 2017, over 180 people were able to see his vision become a reality by attending UAB’s inaugural “Beyond the H” summit, an event that explored the many segments of the healthcare continuum that are beyond the hospital setting including ambulatory care, physician practice management, post-acute care, and longterm care.

Andrew Hayek, Chairman and CEO, Surgical Care Affiliates

The Leadership and Executive Access Program (LEAP) is designed to provide extended time for healthcare executives to meet with students, faculty, alumni and community leaders. On April 11 –12, 2017, Polly Davenport, DSc, Senior Vice President/Chief Operating Officer of CHI St. Vincent Health in Little Rock, Arkansas, served as the second LEAP candidate to visit the UAB campus. Dr. Davenport’s visit focused on inter-generational work issues as well as women healthcare leaders.

BEYOND THE H UAB’s Ambulatory and Non-acute Care Summit

“Beyond the H” was made possible through the generous support of our six sponsors and  featured a “Who’s Who” in various segments as keynote speakers and panelists.

Beyond the H Sponsors: The Applied Companies Surgical Notes

Ken Beasley (MSHA Class 9), CEO, OrthoArkansas

Polly Davenport, DSc

“I was honored to be invited back to UAB for the LEAP program. It is a wonderful experience for any alumnus. My time on campus was a breath of fresh air to be once again be engaged in a formal academic environment. The students and faculty offered thoughtful ideas and comments to a series of “real life” health care scenarios. I left campus energized and proud of UAB for the caliber of future health care leaders being developed.” – Polly Davenport, DSc

Boyles Moak Insurances Services Medline Industries, Inc. AmkaiSolutions ASD Management

(L-R): Andrea White (MSHA Class 40), Laura Beth Brown, Judy Amiano, Lisa Warren (MSHA Class 28) and Jan Levine (MSHA Class 28)

Bob Zasa (MSHA Class 9), Managing Partner, ASD Management

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(L-R): Charlie Faulkner (MSHA Class 9), Pepper Hatch (MSHA Class 10) and Andy Clark (E52)

(L-R): Alexis Jackson (MSHA Class 51), Kathy Adams, DSc (2012), Marion Wallace, PhD (MSHA E51), and Megan O’Rell (MSHA Class 51)


MSHA Class 53 Serving as Ambassadors

MSHA Class 52 Students Interviewing for Administrative Residencies

Preceptors' Conference and Career Networking Expo The annual Preceptors' Conference kicks off the administrative residency search process for UAB MSHA students. It provides a unique three-day opportunity for preceptors, students, alumni and faculty to network. In addition, the 2nd Annual Career Networking Expo was held in 2017 offering recent graduates of the Executive MSHA, MSHI and MSHQS an opportunity to network with organizations.

In 2017 – 33 organizations participated representing 11 different states located across the United States.

Types of Organizations Represented During Preceptors' Conference: • Insurance/managed care Rodgerick Williams (MSHA E51), Amanda Traynham (MSHA E51), and Vince Brummett (MSHA E51)

• Consulting • Ambulatory/outpatient entities • Physician group practices • Not-for-profit and For-profit integrated healthcare systems • Children's healthcare organizations • VA Medical Centers • Academic medical centers

Jordan Clark (MSHA Class 53) and Jessica Patel (MSHA Class 53)


Partnerships 2018 InnoHack Competitors Team Up to Fight Alabama's Opioid Crisis Opioid overdoses killed more than 40,000 Americans in 2016 – more than five times the number who died in 1999. InnoHack 2018 chose the opioid crisis as the biggest healthcare crisis facing Alabama and assigned 80 competing professionals and students with the task to “hack” for 24 hours and find solutions to the opioid crisis in Jefferson County. The 80 competitors were randomly divided into sixteen teams and spent January 19 – 20, 2018, at Innovation Depot developing solutions that were pitched to experts in the field. The best ideas survived a preliminary round of judging and then faced off in the finals.

InnoHack Teams, Mentors and Judges

The third place team, who split $500, included: Kody Brinton, UAB MSHA (Class 52) Rylie Hightower, student, Master of Science in Biomedical Neuroscience Rajesh Pillai, systems architect, UAB Kylie Woodman, student, Bachelor of Science in Psychology and Communication Management

The top three teams earned prize money and their ideas are being considered for implementation by healthcare organizations across Jefferson County, with hope that parts of the team’s ideas can be implemented.

2018 InnoHack Second Place Team

The runner up team, who shared $1,500 in prize money, included: Matthew Barnes, UAB MSHA (Class 53) Becky Langner, nurse manager, UAB Hospital Matt Waldrop, UAB MSHA (Class 53) and Master of Science in Health Informatics (MSHI 2019)

“The experience of students working alongside professionals enables the teams to create innovative ideas and see firsthand the value of collaboration and understanding the importance of different perspectives on the challenging issues related to the opioid crisis,” said Teresa Shufflebarger (MSHA Class 23), chief strategy officer, Brookwood Baptist Health and developer of the InnoHack concept.

InnoHack 2018 Sponsors: Brookwood Baptist Health UAB School of Health Professions

2018 InnoHack First Place Team

The first place team, who won $2,500, included: Judi Hakim, student, UAB School of Medicine Jonathan Pilgrim, UAB MSHA (Class 53) Lucas Prather, UAB MSHA (Class 52) Jody White, nurse manager, UAB Hospital

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UAB School of Medicine UAB School of Nursing UAB School of Public Health Innovation Depot 2018 InnoHack Third Place Team

Partnerships 2017 UAB Health Administration Case Competition The UAB Health Administration Case Competition continues to serve as a national benchmark for graduate-level case competitions, becoming an integral component of graduate education. Since its inception in 2007, over 58 universities and more than 1,000 students have participated and the national panel of judges has represented more than 80 organizations across 37 states. The case competition provides a tremendous capstone learning experience to graduate students, networking and interacting with national healthcare executives, which enables their growth as future healthcare leaders.

2017 UAB MSHA Case Competition Team: Katie Ray, Cathan Riding and Morgan Joffe

The 2017 case was based on strategies to identify more appropriate settings for high utilizers of Bon Secours’ Emergency Department in West Baltimore, Maryland. "The best students from the best health care management schools in North America come together at the UAB Case Competition. But, it's more than a competition; the judges are coaches, the venue is a networking event, and the participants are the future leaders of our healthcare system," said Anthony Stanowski, President and CEO of the Accreditation of Healthcare Management Education (CAHME).

Preliminary Judges for 2017 Case Competition

Final Round Judges for 2017 Case Competition

In the preliminary rounds, each team presented to a panel of three judges. Twelve teams selected as semi-finalists presented their ideas and then six teams made it to the final round. 2017 finalists included programs from UAB, University of Florida, Ohio State University, George Mason University, University of Washington and Boston University’s Health Sector MBA.

The All New UAB Case Competition App


Creating Organizations Where All Leaders Can Thrive UAB Blazers & Suits UAB Blazers & Suits is a new alumni group that includes MSHA and Executive MSHA alumni from underrepresented groups, with a focus on three areas: • Supporting MSHA/EMSHA Alumni • Supporting Students from Underrepresented Groups • Recruiting Outstanding Students If you are interested in becoming involved with the UAB Blazers & Suits, please contact Tamika Pilgrom (tpilgrom@uab.edu) or request to join the LinkedIn Group.

UAB Blazers & Suits

Blazers & Suits Planning Group at ACHE Congress, 2018

2018 Academy for Addressing Health Disparities through Health Care Leadership The Summer 2018 session of the UAB Academy for Addressing Health Disparities through Health Care Leadership included 11 students from UAB’s undergraduate Health Care Management and Biomedical Sciences programs. The students participated in professional development activities designed to enhance their ability to apply and matriculate successfully in health related graduate programs. “The Academy” was implemented in 2017 to increase diversity among health care leaders. Pictured above is the 2018 cohort along with Dr. Anthony Hood and Isaac Cooper, who discussed personal financial management with the students. Also in the picture are Tamika Pilgrom, MSW and Allyson Hall, PhD who direct the program, and Tamia Acklin (a 2017 Academy graduate and a member of MSHA Class 54).

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2018 Summer Academy Participants

Creating Organizations Where All Leaders Can Thrive Leading Forward The “Leading Forward” event on October 6, 2017 was a great success. This was the first program of our “UAB Women Leaders in Health Care Initiative.”  Topics covered during the event included issues such as working across generational lines, culturally conscious leadership, and developing political savvy. The event’s success was made possible through the alumni who attended the event, and served as table facilitators, panel moderators and panelists. For more information about the UAB Women Leaders in Health Care Initiative, contact Christy Harris Lemak, PhD (lemak@uab.edu).


Scholarships and Awards New Scholarships

Neeysa Biddle, Harold Jones, PhD

Neeysa Davis Biddle Endowed Scholarship in Health Administration Neeysa Biddle (MSHA Class 26) is the first female to endow a scholarship in the Department. Biddle, a double alumna earning a B.S. in Allied Health and an M.S. in Health Administration, established the scholarship as an annual award delivered to students who may otherwise be unable to attend the MSHA program.

Members of MSHA Class 41

MSHA Class 41 Sponsored Scholarship An alumnus from MSHA Class 41 has established a scholarship honoring the impact classmates have made and continue to make on one another, their successes thus far and the notable impact UAB played in the entire class’ development as healthcare leaders. This gift was made to recognize the 10th anniversary of their graduation, their current and future success.

HSA 50th Anniversary Endowed Scholarship The HSA 50th Anniversary Endowed Scholarship was created to honor the 50th Anniversary of the MSHA program. Several alums and faculty have contributed to this endowment and the first scholarship will be awarded in 2019.

PhD in Administration-Health Services Alumni Endowed Scholarship Fund Myron D. Fottler, PhD, who served as director of the PhD program from 19831999, established the first-ever endowed scholarship for the PhD program and he has initiated a new effort - the PhD in Administration-Health Services Alumni Endowed Scholarship Fund. In an open letter to all PhD graduates, Dr. Fottler said: “Ask yourself the following question: Where would I be today in my life and career if I had never attended and graduated from the UAB PhD Program? If you answer the question honestly, then I think you will conclude the program contributed significantly to both the quality of your life as well as your professional success. We are all called to support those who follow us as we were supported by those who came before us.”

Sue Feldman, PhD with Carolyn Featheringill

William W. Featheringill Scholarship in Health Informatics Established by his daughter Elizabeth Pharo, this scholarship was endowed by SuccessEHS to honor Featheringill’s legacy as a visionary in health informatics. The endowment will support students in the MSHI program. The award will be given on the basis of merit as well as financial need.

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Gordon Ferguson (MSHA Class 18), Hugh Gainer (MSHA Class 17), with Harold Jones, PhD

Donna Slovensky, PhD and Myron Fottler, PhD

Scholarships and Awards Awards

Young Alumni

John E. Kueven, Shanda Coomes Bland, Dr. Mary F. Temm, Justin O. Bryant

2017 UAB Excellence in Business Top 25 The UAB Excellence in Business Top 25 award program identifies, recognizes and celebrates the success of alumni business leaders. Each company must have been founded, owned or managed by a UAB alumnus or alumna. 2017 Recipients:

committing time and energy in service to the university and local community. As the award name suggests, these five young alumni are rising stars in their careers and are blazing a path for future generations of young alumni. Two of the five recipients are graduates of UAB’s Department of Health Services Administration: • Callie Andrews (MSHA Class 41) • Erin Yarbrough (HQS 2014)

• Shanda Coomes Bland (MSHA E47), COO at ImageIQ Inc.

Harold Jones, PhD, Rodgerick Williams, and Christy Harris Lemak, PhD

• John McWhorter, DSc (MSHA Class 18 and DSc 2013) was named one of the “Top 25 COOs” by Modern Healthcare. • Dr. Tom Hunt (DSc 2014) received the School of Health Professions' Distinguished Alumni Award.

• Justin O. Bryant (MSHA Class 47), COO at Grandview Medical Center • John E. Kueven (MSHA Class 41), COO at Memorial Hermann Katy • Mary F. Temm, DSc (DSc 2013), President, Temm & Associates, Inc., and Dr. Temm’s company was also recognized as the 3rd Fastest Growing Company with a 60% growth rate.

2017 UAB Young Alumni Rising Star Awards In 2017, the UAB National Alumni Society started to identify, recognize and award five young alumni (under 35 years of age) who have demonstrated an ability to excel personally and professionally while

Jordan Voigt, SHP Young Alumni Award

Other Alumni Awards • Jordan Voigt (MSHA Class 45), Chief Executive Officer of Genesis Medical Center received the School of Health Professions' Young Alumni Achievement Award. • Rodgerick Williams, alumnus of Bachelor of Science in Health Care Management program and Master of Science in Health Administration (Executive), is the winner of the UAB School of Health Professions’ Alumni Service Award.

Melanie Talbot presenting SHP Distinguished Alumni Award to Dr. Tom Hunt


Global Reach Spring 2017 International Health System Visits In 2017, second-year executive master’s and doctoral students traveled to study the healthcare systems in Germany and Costa Rica. Berlin, Germany March 19-23, 2017, members of MSHA E51 visited Berlin, Germany, to explore the system where the Bismark health system model was developed more than 103 years ago. The visit began with an overview of the system by Mr. Thomas Renner, Head of General Health Policy and Finance for the German Federal Ministry of Health. The group learned that the German system is built on the principle of solidarity, with key features such as universal insurance coverage, pluralism and comprehensive care, and competition through free choice of providers and insurers. His talk set the stage for a threeday intensive visit in which the UAB delegation also visited with the CEO of BARMER, the second largest insurer in Germany, and Dr. Stephan Bernhardt, a General Practitioner who explained how primary care is delivered and how he manages his practice. A highlight of the visit was a day trip to Dresden, where the group toured the interdisciplinary simulation center at the University Clinic and learned about the Nurse/Care pool organization that has been a successful program for Chemnitz Central Hospital. Practitioners and administrators from a private dialysis center and the CharitÊ academic medical center, one of the largest university hospitals in Europe and one of the largest employers in Berlin, also hosted the group for discussions and tours of their facilities.

DSc students go behind the scenes at BGU Murnau, one of the largest supra-regional trauma centers in Southern Germany

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Members of MSHA E51 checking in at Checkpoint Charlie in Berlin, Germany

An inside look at how clinicians and first responders are trained at the Interdisciplinary Simulation Center at the University Clinic, Dresden

MSHA E51 students tour the ED at Hospital Clinica Biblica, the only private, not-for-profit hospital in Costa Rica

Dr. Stephan Bernhardt demonstrates the billing system at his General Practice in Berlin, where he typically sees more than 60 patients per day

DSc students observe as Dr. Witzenbichler demonstrates the Intracardiac Catheter Station

Global Reach education center for children that reaches the most vulnerable population in various communities. The center, one of about 600 of its type across the country, is designed to “level the playing field” for those with a lower socioeconomic status and serves an example of the humanism and collectivism that are foundational concepts in Costa Rican culture. Dr. Dietz explains how he transformed a previous bank building into the site of Nierenzentrum Berlin, a thriving dialysis enter in Berlin

Physician leaders at Hospital Clinica Biblica pose with MSHA E51 students outside the original hospital entrance from 1921

San Jose, Costa Rica A separate group of students from Class E51 visited San Jose, Costa Rica, March 5-9. The delegation was hosted by the School of Public Health at the University of Costa Rica. Dr. Mauricio Vargas Guentes, Director of the School of Public Health, and his colleagues launched the visit with a comprehensive overview of the country’s profile, health outcomes, organization, functioning, financing, and challenges. They described Costa Rica as a country that serves as a “bridge” between South and North America and that is home to some of the healthiest people in Latin America. The group learned the system is based on the core principles of humanism, solidarity, and equality. The right to health attention is a basic human right, as defined in the country’s constitution. As a result, 94.7% of the Costa Rican population has coverage through the Social Security Fund (the Caja). The visit continued with meetings and tours at the country’s only children’s hospital, a primary care clinic, a private hospital, and a treatment center for adolescents who suffer from substance abuse and addiction problems. A moving highlight of the visit was the Cencinai, a nutrition and early

DSc students pose for a group photo outside the office of Dr. Peter Baron von Bilderling, Internist, Aniologie

Munich, Germany For the first time, the Executive Doctoral Program international health system visit was offered in the fall to coincide with the “waiting period” after students submit their comprehensive exams. With this change, students are able to focus on the international study experience without competing coursework or dissertation demands. In September 2017, second-year executive doctoral students traveled to Munich, Germany, to study the German system in the scenic, culturally unique Free State of Bavaria. The visit began with an overview of the German system by by Dr. Robert Aures, Senior Ministerial Counsellor and Head of the Department of International Affairs, Bavarian State Ministry for Health and Care. His presentation provided an overview of the system’s financing, structure, challenges, and recent and ongoing reform efforts.

MSHA E51 students pause to admire the perfectly-sized athletic equipment at the Hospital Nacional de Niños (National Children’s Hospital) in San Jose

The group had the opportunity to meet with leaders from the Bavarian office for BARMER insurance company, where they had an in-depth discussion of how the German sickness funds have evolved over the years. The group also traveled South of Munich to tour BGU Murnau, one of the largest “supraregional” trauma and rehabilitation centers in South Germany. Other highlights of the visit included meetings and tours of both a general practice and specialty clinic (focused on aniologie); a meeting and tour with the Managing Director and Scientific Coordinator of the Biomedical Center of Munich; and an extended visit to the private hospital. Helios Amper-Klinikum Dachau. The group was struck by the quality of care delivered, the hospital’s impressive operating margin, and the sense of health care as a social responsibility that was pervasive throughout the organization.


Health Care Management Since 1982, the Bachelor of Science in Health Care Management program has prepared graduates with a vital foundation and understanding of the healthcare delivery system with a focus on management, quality improvement, finance, reimbursement and the laws and regulations governing the healthcare industry. www.uab.edu/hcm


Rachel Wisniewski and JosĂŠ Quintana, PhD Rebecca Nix

On November 9, 2017, the Health Care Management program announced its top annual awards and inducted 23 students into the Upsilon Phi Delta National Honor Society. The program named Rachel Wisniewski the 2017 HCM Student Honor winner and Jessica Hillman Williams, PhD, the 2017 HCM Faculty Honor winner.

2017 Upsilon Phi Delta Inductees:

Rebecca Nix received the Thompson T. Abercrombie Award, named after the first director of the undergraduate program. Jessica Hillman Williams, PhD

Hiba Ahmed Adam Al-Jallad Lina Antar Morgan Cantrell Savanna Ciaccio Jaimie Clark Barry Coffee KeAndra Davis Amber Harris Clint Harrison Alexandria Hyde Susan Irwin

Zeenat Islam Harington Joe Bayan Karassi Nasma Mekdad Morgan Scott Avery Stanfield Candy Terrell Emily Tinsley Victoria Waite Kristin Warren Rachel Wisniewski

Internship Poster Expo and Student Association Site Visits

2017 Upsilon Phi Delta Inductees

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Graduating seniors in the Health Care Management (HCM) program were recognized at the HCM Internship Poster Expo on April 20, 2018. Among those highlighted for their leadership during internship, Uchenna Elike, Khaldia Osman and Melissa Pickering, who completed internship at the Firehouse Shelter Health

Health Care Management

Khaldia Osman, Uchenna Elike, and Melissa Pickering

Jasmine Burrell

Screening Clinic. The Clinic was established in June of 2016 to provide free health screenings for those who participate in services provided by Firehouse Ministries. Within this clinic, students from various health professions come together in an effort to provide a continuum of care for Birmingham’s homeless men that are briefly living at the shelter. Students studying within Health Care Management, Occupational Therapy, Clinical Laboratory Sciences, Physician Assistant, and the Physical Therapy Program make up the integrative team that allows for the clinic to run effectively and efficiently. Students in the HCM program manage the administrative duties of the clinic by making referrals to partnering clinics, organizing and collecting patient information, guaranteeing operational flow, and coordinating the clinic processes with the case manager of Firehouse Shelter.

Sohini Parekh

HCM Students at the Firehouse Shelter

Susan Packa Dawson and April Rollins-Kyle with HCM Students at Site Visit


Health Administration MSHA (Residential) The MSHA program, now ranked #2 in the nation by U.S. News & World Report, was founded in our inaugural year of 1965. The program boasts an excellent reputation, both regionally and nationally, for the high quality of its academic program and the achievements of its graduates. www.uab.edu/msha

Nicole Paulk, Tom Morris, Steve Branton, Wardrick Griffin, Rory Wong – EMSHA UPD Honorees

MSHA (Executive) The EMSHA program, designed to prepare students for senior management positions, emphasizes leadership, marketing, economics, operations management, epidemiology, quality improvement and strategic management. Best of all, the EMSHA program is structured so students gain all this new expertise without giving up their jobs or their personal lives. www.uab.edu/emsha

Jay Spafford and Larry Tyler

J. Larry Tyler Award for Hermeneutics 2017 Upsilon Phi Delta Inductees: Residential Students • Josh Arrage, Michael Barlow, Kaitie Benos Executive Students • Steve Branton, Wardrick Griffin, Tom Morris, Nicole Paulk, and Rory Wong

Michael Barlow, Josh Arrage, Kaitie Benos – UPD Honorees

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The J. Larry Tyler Award for Hermeneutics is given to a student in the residential graduating class with exceptional public speaking ability. This year’s prompt was “What do you believe is most important for improving today’s healthcare system? Why?” The 2018 recipient is Jay Spafford (MSHA Class 52).

MSHA Program Honored by CAHME The MSHA program was selected for two recognitions by the Commission on Accreditation of Healthcare Management Education (CAHME). The MSHA program was selected as the winner of the 2018 CAHME/Cerner Award for Excellence in Healthcare Management Systems Education. The UAB program is only the third program to win the prestigious national award. The CAHME/Cerner Award comes with scholarship funding to the program that will be used to further MSHA students’ first-hand experiences and education in health care. The national honor was also recognized in Modern Healthcare. The MSHA program was also selected to participate in the inaugural class of the CAHME Mentorship Circle. The CAHME Board established this designation to recognize those programs that engage in a variety of activities that help to extend CAHME’s mission of advancing the quality of graduate healthcare management

Health Administration education. UAB's MSHA program has demonstrated a commitment to the field of graduate healthcare management education by establishing and coordinating the annual UAB Health Administration Case Competition.

Inaugural 2018 AUPHA "Established Program of the Year" Award MSHA Team wins 2017 Ohio State University Case Competition

Outstanding Student Awards

The Department of Health Services Administration received the Inaugural (2018) AUPHA “Established Program of the Year” Award based on a variety of criteria.

Each year the Alumni Association of the Graduate Programs in Health Administration (GPHA) sponsors the “Outstanding Student Award". The following students were selected for the “Outstanding Student Award” for Class 52: Residential Students • Josh Arrage, Kaitie Benos Executive Student • Kimberly Payne

MSHA Team finishes in the Elite Eight of the Cleveland Clinic Case Competition

Case Competition Success The MSHA program provides a variety of opportunities for students to participate in case competitions both at UAB and across the country.

Kaitie Benos and Josh Arrage with Amy Landry, PhD

Amy Landry, PhD with Kimberly Payne

AUPHA Program of the Year

Students indicate that participating in case competitions is a wonderful learning experience and the UAB teams have experienced some recent success. The team representing UAB at The Ohio State University won the overall competition with a first place finish in 2017 (Josh Arrage, Tammy Chang, Carson Ralphs). In the spring of 2018, a team of UAB MSHA students finished in the Elite Eight (Taylor Young, Lucas Prather, Jay Spafford, Andrew David) of the Cleveland Clinic Case Competition. The UAB team was selected from a pool of 80 teams to go to Cleveland and participate in the finals, and received a top 8 finish!

EMSHA Students Featured in Modern Healthcare In crafting Modern Healthcare’s cover story “Racism still a problem in healthcare’s C-suite,” reporter Shelby Livingston spent time speaking with a diverse group of students from the UAB EMSHA program. The conversation between Livingston and the students was open and lively, but most of all – it was honest. The students spoke without fear about their personal experiences, in part because they have spent time together in UAB’s cohort model of executive graduate education in health administration and have been learning about leadership together.

"We're still uncomfortable talking about matters of race." Check out Modern Healthcare's cover story at modernhealthcare.com/ racisminhealthcare


Health Informatics The MSHI program, which has graduated more than 300 alumni, celebrated its 25 year anniversary in 2016 adding two new tracks: Healthcare Data Analytics and Healthcare User Experience. The Graduate Certificate in Clinical Informatics is aimed at physicians who wish to bolster their informatics expertise. www.uab.edu/hi

Successful MSHI Accreditation Our MSHI program became one of only 11 Health Informatics programs in the U.S. to be accredited by the Commission on Accreditation for Health Informatics and Information Management Education (CAHIIM) this year. The CAHIIM accreditors noted strengths of a wellconnected program director and advisory board. They also pointed out the program’s relationships with a diverse number of programs within the department and with the world-renowned UAB Health System and School of Medicine. We will be accredited in good standing by CAHIIM unit 2028.

HSA Alumni Lunch HIMSS, Las Vegas

HIMSS Case Competition Team First-year MSHI students Candis Riggs, Jeffrey DeGarmo, and Jason Bains placed third in the inaugural HIMSS Student Case Competition. They competed against eight teams from across the country to demonstrate proficiency and understanding of the broad knowledge that encompasses health information technology. The UAB MSHI team provided suggestions on the future state of health information technology for the case organization, why those changes need to occur, and they provided insights into how to achieve the goal of future organization success. Specifically, they delivered perspectives on how to engage public policy perspective from both the State and the Federal perspective for the transformation of this organization’s health IT agenda.

We have launched an accelerated master’s 4+1 program with Miles College located in Fairfield, Alabama. Each year, the MSHI program will accept a selected number of qualified students from Miles College’s Computer and Information Sciences or Management Information Systems undergraduate programs. This is UAB’s first partnership with a historically black college or university for an accelerated master’s program.

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At the HIMSS Annual Conference & Exhibition in Las Vegas, NV, 32 MSHI alumni and current students joined us for a reception and networking opportunity. Students and alumni spanning across three decades were able to join the festivities.

Group at HIMSS Luncheon

Making an Impact on the Field


The faculty have partnered with Mendix, an application development platform, which will be incorporated throughout the MSHI curriculum.

Alumni Engagement

HIMSS - Winning Team Candis Riggs, Jeffrey DeGarmo and Jason Bains

At the end of their scholastic journey, MSHI students complete an applied capstone project where they use what has been learned in the program to solve a real-world issue using health informatics. In collaboration with the UAB/Lakeshore Research Collaborative George Johnson, MSHI 2017, created a usability fitness phone app TEAMS (Tele-Exercise and Multiple Sclerosis) to engage people in home-based telerehabilitation. His app has since been used in a randomized control trial and the results have been published in JMIR Mhealth Uhealth.

Health Informatics Scholarships The Alabama HIMSS President’s Endowed Award in Health Informatics is awarded to a student with solid academic promise and has demonstrated leadership potential and high ethical standards. This year, the award was given to Nathan Miyasaki.

Nathan Miyasaki with Sue Feldman, PhD

This year, The Alabama Chapter of HIMSS Sponsored Travel Award provided Jason Bains, Shikha Modi, and Candis Riggs support for registration fees, travel and lodging to attend the HIMSS Annual Conference & Exhibition. The Sara S. Grostick Endowed Award which is supported by family, friends, colleagues, and admirers of Ms. Grostick was awarded to Chris Compton.

Amanda Dorsey, Cameron Ingrum, and Sue Feldman, PhD

The Terrell W. Herzig Endowed Award in Health Informatics is given in honor of Mr. Herzig’s commitment to training leaders in health informatics and security. This year’s recipient was Cameron Ingrum. Jennifer Leary, a dual degree student in the MSHA and MSHI Programs, earned the Scholastic Achievement Award for 2017, which is awarded by the Alumni Association of the Graduate Programs in Health Administration to the student with the highest grade point average at the end of the didactic portion of the program.

Clinical Informatics Certificate The Clinical Informatics Certificate, launched in spring of 2017, has 13 graduates with 67% conversion rate to the Master of Science in Health Informatics program. The certificate program is a four-course self-paced program that begins in August and concludes in April of each year. All of the courses are designed to expand or supplement student’s current, working understanding of health informatics and healthcare information technology beyond the bounds of the typical “on-the-job training”.

Chris Compton with Sue Feldman, PhD

The William W. Featheringill Scholarship in Health Informatics was endowed by SuccessEHS to honor Featheringill’s legacy as a visionary in health informatics. This scholarship will be awarded in 2019.

Al Faulk (MSHA E41) presenting Jennifer Leary (MSHA/MSHI Class 51) with Scholastic Achievement Award from GPHA


Healthcare Quality & Safety UAB is one of only a few universities in the country offering healthcare leaders the educational foundation needed to meet the growing demand to improve quality and safety outcomes. We offer a Graduate Certificate in only four courses and a Master’s degree in only three semesters. www.uab.edu/hqs

Impacting the Literature Brent James, MD Sue Feldman, Scott Buchalter, and Leslie Presents to HQS Alumni Hayes have collaborated on a chapter in the upcoming edition of The Healthcare Quality Book: Vision, Strategy, and Tools edited by Maulik Joshi, Elizabeth Ransom, David Nash, and Scott Ransom. Their chapter focused on health information technology for healthcare quality and safety. This textbook is used throughout the country in graduate and undergraduate quality improvement courses.

Brent James, MD, M.Stat, a global leader in quality improvement spoke to more than 75 alumni about how “Better Has No Limits.” Dr. James reinforced the concept that quality should be a core business strategy.

NAHQ Partnership

The National Association for Healthcare Quality (NAHQ) recently confirmed a partnership with UAB whereby the Certified Professional in Healthcare Quality (CPHQ) is accepted for a 3 credit elective credit. NAHQ’s mission is to prepare a coordinated, competent workforce to advance healthcare quality across the continuum of healthcare which we believe makes them an ideal partner for us. Through this partnership, HQS students will be able to take advantage of a one-time discount on a NAHQ student membership.

Brent James, MD Presenting

Program Direction

In collaboration with the HQS Advisory Board, the program developed new statements: • Mission: Preparing leaders with knowledge to improve quality and safety outcomes across the healthcare continuum. • Vision: Develop leaders to innovate the future of healthcare quality and safety.

Accreditation Development Underway

A collaborative between 9 HQS programs in North America and the Commission on Accreditation of Healthcare Management Education (CAHME) continue to work on foundational domains for healthcare quality and safety accreditation. It is expected that CAHME will be ready to start accrediting programs in 2020.

2017-2018 Annual Report 19

Members of 10th HQS Cohort

Quality Academy Graduates 10th Cohort The Graduate Programs in Healthcare Quality and Safety (HQS) have been on an amazing journey of growth. In April 2018, the 10th class graduated from the inaugural program, the blended format of the Graduate Certificate Program, known as the UAB Medicine Quality Academy (QA). Since the 1st cohort, there have been 260 administrative leaders, clinicians, nurses, and others in roles relating to the quality and safety discipline across the UAB Health System who have completed the Quality Academy.

Christy Harris Lemak, PhD with Brent James, MD

While he was on-campus, Dr. James also participated in discussions with program leadership pertaining to the HQS curriculum. Dr. James engaged with members from one of our Quality Academy teams as they presented their final quality improvement project entitled: “Improving Patient Engagement and Satisfaction on the Gastrointestinal Surgical Unit.”

Healthcare Simulation “We have a fantastic opportunity to bring healthcare simulation to a department that is already recognized as a leader in health administration and healthcare quality. We have designed a curriculum that provides learners with a foundation in simulation methodology as well as healthcare finance, project management, and clinical quality improvement so they are ready to transform their institution through the use of simulation.” – Michelle Brown, PhD


Healthcare Simulation

Program Leadership

Healthcare simulation allows people to experience a representation of a real event in order to analyze systems, explore underlying frames of clinical and administrative teams, and promote quality patient care. Simulation can ignite behavior change and improve patient safety culture. UAB is one of the few universities in the country offering an educational foundation in this field. The focus of our degree is on developing leaders who can shape the future of healthcare simulation.

Michelle Brown, PhD, assistant professor in the Department of Health Services Administration, serves as the director of the Master of Science in Healthcare Simulation program. Dr. Brown is a recipient of the UAB President’s Award for Excellence in Teaching and has specialized training in simulation from the Center for Medical Simulation in Cambridge, Massachusetts.

The Master of Science in Healthcare Simulation degree was approved by the University of Alabama Board of Trustees in February 2018. The degree will educate a new generation of healthcare leaders who will design and implement simulated experiences to help organizations improve patient care.

The Master of Science in Healthcare Simulation program is excited to partner with the Office of Interprofessional Simulation for Innovative Clinical Practice to deliver some of the content of this niche program. The Healthcare Simulation program will utilize the nearly 13,000 square feet space dedicated to interprofessional simulation during the 3 day residential visit. Two faculty, Marjorie Lee White and Dawn Taylor Peterson, will serve as instructors.

Marjorie Lee White, MD

Dawn Taylor Peterson, PhD

Value to Health Systems

Michelle Brown, PhD

The skills and knowledge that students gain from this program can increase the effectiveness of an organization’s communication and teamwork, both of which are at the heart of achieving better quality healthcare. Expertise in healthcare simulation will be crucial for the success of health systems who must have well-trained individuals and teams to deliver safe, effective and timely care. www.uab.edu/shp/hsa/mshs


PhD Program The PhD program is a joint cooperative with the UAB Graduate School of Management. It offers opportunities to pursue the conceptual, philosophical and applied aspects of administrative processes in healthcare. www.uab.edu/shp/hsa/doctoralprograms/ph-d

During the doctoral program celebration, Dr. Julia Adler-Milstein, associate professor with the School of Medicine and director of the Clinical Informatics and Improvement Research Center at the University of California-San Francisco, presented the 2018 Van Zile Scott Lecture and her lecture, “A Complex Interplay: Regulation and Market Forces in the Drive for Health Information Interoperability,” provided excellent dialogue with the audience.

Randyl Cochran is the second recipient of the Fund and is a fourth year PhD candidate whose research focuses on behavioral health information exchange. Ms. Cochran plans to use the funds to travel to Oklahoma for data collection that is required for her dissertation research.

Celebrating 40 Years of Doctoral Education On February 13, 2018, UAB’s Department of Health Services Administration celebrated 40 years of doctoral education and the 166 researchers, scholars, teachers and leaders the programs have graduated. The 40th anniversary event saw former program directors return to campus to celebrate the numerous achievements by students, faculty and alumni over the years. The directors, as well as the many alumni who returned, toured the new learning spaces in the School of Health Professions Building where the current doctoral students learn and conduct research. Everyone in attendance also received a glimpse of the future - a look at what the next 40 years of doctoral education may bring.

PhD Program Founders and Directors 1st Row (L-R): Jack Duncan, PhD, Myron Fottler, PhD, and Richard (Dick) Thompson, PhD 2nd Row (L-R): Larry Hearld, PhD, and Bob Hernandez, DrPH (MSHA Class 5)

2017-2018 Annual Report 21

Justin Lord, PhD, Myron Fottler, PhD, Randyl Cochran and Julia Adler-Milstein, PhD

Dr. Julia Adler-Milstein presenting the Van Zile Scott Lecture

Recent PhD Graduates Ronique Evans, PhD

“Home Healthcare and Performance: Development and Application of a Typology for Home Health Agencies”

Fottler Award Recipients In 2017, the Myron D. and Carol A. Fottler Endowed Support Fund was established and became the first endowed scholarship for the PhD in Administration-Health Services program. Fottler was director of the PhD program for 15 years and he wanted to give back to the program that was such a large part of his career and where he knows students will benefit from such a fund. The fund was created to support students with tuition, travel fees associated with professional development, or for costs associated with publishing as a sole author or first author. Justin Lord, PhD, a third-year PhD candidate in 2017, was the first recipient of the award. His research focuses on the financial performance of U.S. nursing homes.

Post-Graduation Job: Health Insurance Specialist, Centers for Medicare and Medicaid Services, Center for Clinical Standards and Quality

Claudia Guerrazzi, PhD

"A Multilevel Perspective on Health Information Exchange" Post-Graduation Job: Assistant Professor, Widener University, School of Business Administration

William Opoku-Agyeman, PhD

"Hospital Purchasing Alliance: Contextual Factors And Financial Performance" Post-Graduation Job: Assistant Professor, UAB Department of Health Services Administration

Soumya Upadhyay, PhD

"Patient Safety: Organizations, Culture, and Information Technology" Post-Graduation Job: Assistant Professor, University of Nevada-Las Vegas, Dept of Healthcare Administration & Policy

DSc Program The DSc program is a practice-oriented, academic program designed for experienced healthcare executives. Using a blended delivery format-distance learning with only three on-campus sessions per year, we provide the opportunity to develop valuable analytical and strategic management skills by conducting action learning assignments and applied research.

Special Notes and Stats

For more information on the DSc program, visit www.uab.edu/execdoc

2017 DSc Cohort Facts:

Recent DSc Graduates

• Bill Tuttle’s graduation brings the completion percentage for the 2012 cohort to 100%! They join the 2009 cohort, who were the first group to have a 100% completion rate. • At the conclusion of 2017, the DSc program had 42 graduates.

• 10 students enrolled as members of the 9th cohort. • They are from 10 different states and have a combined 218 years of experience. • 50% male - 50% female • 30% had a clinical background. • 70% hold C-Suite titles.

Patrick Falvey, DSc “The Effectiveness of Clinical Integration”

Khanhuyen Vinh, DSc

States Represented by the Three Cohorts Enrolled in 2017

"The Effect of Hospitalists on Hospital Length of Stay"

Naof Saleem Al-Ansary, DSc "The Effect of Cultural Competency Training Programs on Expatriate Nurses’ Levels of Cultural Competence in Saudi Arabia as Measured by the Inventory for Assessing the Process of Cultural Competence"

Preston Simmons, DSc "A Comparative Multiyear Assessment of Care Utilization Between Existing and Newly Enrolled Medicaid Populations within Washington State"

Number of DSc Matriculants by Organization Type


William “Bill” Tuttle, DSc "An Analysis of the Relevance of U.S. News and World Report Rankings on Admissions Outcomes and Student Placement of Graduate Programs in Healthcare Management"

Charles Hagood, DSc "The Relationship of Lean Implementation and Patient Satisfaction (HCAHPS) Scores in Acute Care Hospitals"

Phillip “Phil” Mazzuca, DSc "The Effects of Nurse-manager Relationships and Nurse-physician Collaboration on Nurse Intent to Leave"


1 3 Exempt Hospital

Specialty Hospital (Long-term Care) Consulting Other (Technology, ACQ)

DSc Graduates are Making an Impact on the Field 2017 Publications and Presentations • Polly Davenport, DSc is lead author on an article published in Health Marketing Quarterly. The article is titled, “The relationship between emergency department wait times and inpatient satisfaction” with co-authors Drs. Steve O’Connor, Amy Landry, Bob Hernandez, and Biostatistics faculty member Dr. Jeff Szychowski. • Cindy Reistroffer, DSc is lead author on an article published in The American Journal of Managed Care. The article is titled, “An Examination of the Relationship Between Care Management with Coaching for Activation and Patient Outcomes. Her co-authors are HSA faculty member Dr. Larry Hearld and Biostatistics faculty member Dr. Jeff Szychowski. • Tom McDougal, DSc is lead author on an article published in Journal of Hospital Administration. The article is titled, “Emergency Department wait time sharing: Do patients contribute to efficiency?.” His co-authors are HSA faculty members Drs. Steve O’Connor, Amy Landry, and Ria Hearld. • Ray Snead, DSc regularly pens a blog focused on the healthcare-related interim executive services industry. • Al Gatmaitan, DSc authored a guest expert piece in Modern Healthcare. “An Outsider’s Suggestion for a Zero Tolerance Policy Made for Safer Patient Care.” • Vance Chunn, DSc presented "Integration of Cardiologists with Hospitals: Effects on Physician Compensation and Productivity” at the 2017 Academy of Management Annual Meeting. • Mark Slyter, DSc presented “The Relationship between Budget Variances and Operating Margin” at the 2017 Academy of Management Annual Meeting.


Centers Center for Health Informatics for Patient Safety/Quality (CHIPS/Q ) The Center for Health Informatics for Patient Safety/Quality (CHIPS/Q) was designed to undertake educational and consulting projects related to clinical health IT and the application of informatics principles to improve the quality and safety of health care. Eta S. Berner, EdD is the Director of CHIPS/Q. UAB, through CHIPS/Q, is a partner with the American Medical Informatics Association (AMIA) on its 10 x 10 program, an informatics continuing education program. During the 2017-2018 year, we trained 14 AMIA 10 x 10 students. From 2010-2017, CHIPS/Q received over three million dollars from federal sources [Office of the National Coordinator for Health IT (ONC), Health Resources and Services Administration (HRSA) as well as the Association for University Programs in Health Administration (AUPHA)] to develop curriculum and training programs in health IT. After the completion of funding, CHIPS/Q has continued three of the online continuing education programs. The three programs that are ongoing and the number of students trained in the past year after the grant ended (shown in parentheses), are: Value-Based Care (119), Population Health (124), and Health Data Analytics (197). These courses are offered free of charge with a fee only if documentation of continuing education credits is needed. In addition, CHIPS/Q is partnering with the Alabama Association of Health Information Management to provide continuing education for their members. To provide continuing education for the new medical subspecialty of Clinical Informatics, in 2017 CHIPS/Q developed a set of 5 modules for continuing medical education that were approved for Life Long Learning and Self-Assessment (LLSA) credits in Clinical Informatics as well as for the Physicians’ Recognition Award continuing

2017-2018 Annual Report 23

medical education credits. The five modules address the informatics needed for cutting-edge issues: Precision Medicine, Value-Based Care, Population Health, Risk Prediction Models, and Activated Patients. CHIPS/Q is currently actively engaged in partnering with other healthcare organizations exploring ways they can contribute to a variety of other educational and training initiatives. www.uab.edu/shp/home/researchcenters/chipsq

Center for Health Organization Transformation (CHOT) UAB’s National Science Foundation’s I/ UCRC Center for Health Organization Transformation (CHOT) is in its 2nd year of operations working with its five industry partners: UAB Health System, Lakeshore Foundation, Alacare Home Health & Hospice, York Risk Group, Opelousas General Health System. During the 20172018 funding year, we completed five projects involving HSA faculty and students (undergraduate, masters and doctoral) resulting in ten conference papers and/or presentations. For the period 2018-2019, we will be working on the following six industry partners’ approved projects: • Telemedicine in Primary Care and in the Management of Chronic Conditions: Exploring Patient & Provider Perspectives • Comprehensive Analysis on Impact of Social Determinants to Improve Care Across Populations

• Ask Me 3®: A Home Health Intervention to Address Health Literacy Barriers, Increase Patient Engagement, and Improve Patient Experience and Outcomes) • Developing a Risk Prediction Model for Hospital Acquired Clostridium Difficile Infection) • HIE Project for Chronic Disease and Workflow Management • Care Coordination Activities for Individuals with Spinal Cord Injury The major goals of the UAB’s CHOT are to (1) engage in practice-based research focusing on the evaluation of health care delivery innovations, health information technology, quality improvement, and patient experience including care coordination, and (2) utilize a multi-disciplinary approach to generate knowledge with respect to health care delivery innovations that may result in efficient, high-quality care that is patientcentered and equitable. Co-directors, Drs. Rob Weech-Maldonado and Nancy Borkowski explain that UAB’s CHOT activities continually provide HSA faculty and students the opportunity to learn about industry/university collaborative research. This includes increased knowledge of current challenges faced by the health care industry and the development of applied research projects to inform practice. For more information, visit the CHOT website at: www.uab.edu/shp/hsa/research/chot

Centers Center for Healthcare Management and Leadership (CMHL) The UAB Center for Healthcare Management & Leadership combines a futuristic vision that is mandatory in today's healthcare landscape with the distinguished history of an institution that has adapted to meet demand for nearly 50 years. Established in 1966, th Center has served healthcare leaders across the world. The Center provides a number of continuing education initiatives including the National Symposium for Healthcare Executives, UAB Health System Certificate in Healthcare Management, Lean Six Sigma training and the Alabama Performance Excellence Program. www.uab.edu/chml

Representatives from Alabama Organ Center


Number of UABHS Management Certificate Graduates in 2017

Lean Six Sigma Green Belt Training


Number of UABHS Management Certificate Graduates from 2010-2017


2017 Stats • 32 People completed the Lean Six Sigma Green Belt Training in 2017 • 163 Healthcare Leaders have been awarded a Green Belt between 2014 and 2017

• 100% of 2017 Participants would

recommend the Green Belt class to a colleague.

Participants who would recommend the UABHS Management Certificate Program

UAB Health System Certificate in Healthcare Management Program The goals of the Certificate in Healthcare Management Program are to assist workforce development for healthcare professionals who are in or entering a leadership position and to help UAB Health System identify future leaders. UAB Health System has chosen professionals from different departments to participate in an effort to create collaboration across department lines and to help these future leaders see the perspectives of others in the health system.

UAB Malcolm Baldrige Quality and Performance Excellence Program The Center for Healthcare Management and Leadership’s newest program, The Alabama Performance Excellence Program, reinstated the Malcolm Baldrige Quality Award program for the State of Alabama. This program provides support and evaluation for Alabama organizations in all industries as they work to improve their quality and performance. In its first year of operation the program trained 18 examiners and performed evaluations on six Alabama businesses. In 2017, the Department led efforts to partner with the UAB School of Engineering and Collat School of Business to revive the State of Alabama’s Malcolm Baldrige Quality Award Program. The Alabama Performance Excellence Award, modeled after the Malcolm Baldrige National Quality Award, honors organizations whose recent innovations increased productivity and quality within the organization. On May 9 - 10, the ALPEX Conference and Banquet was held in Birmingham. Alabama Organ Center and Wilkins Miller were named ALPEX Award winners.


Alumni Engagement Beyond the H Reception 2017

HIMSS 2017

HIMSS 2018

2017-2018 Annual Report 25

National Symposium for Healthcare Executives 2017

Alumni Engagement SHP Atlanta Braves Alumni Event 2017

Preceptors' Conference 2017

Alabama Policy Summit 2017


Alumni Engagement GPHA Board Meeting Fall 2017

2017-2018 Annual Report 27

Doctoral Programs' 40th Celebration 2018

ACHE Chicago 2018

Alumni Engagement HQS - Brent James Presentation 2018

Van Zile Scott Lecture 2018

Regional Alumni Receptions 2017-2018

InnoHack 2018


Faculty and Staff

Ashleigh Allgood, MPH Operations Director, HI/HQS/MSHS Programs

Pamela Armstrong Staff, MSHA Program

Eta S. Berner, EdD, FACMI, FHIMSS Professor and Director, Center for Health Informatics for Patient Safety/Quality

Wendy Cornelius Staff, HI/HQS/MSHS Programs

Derry Crawford, MSHA Staff, Department of Health Services Administration

Susan Packa Dawson, MS Staff, HCM Program

S. Robert Hernandez, DrPH Distinguished Services Professor, DSc Program Director and Senior Associate Chair for Global Health

Tee H. Hiett, PhD Professor Emeritus

Faith Hickenbotham Staff, Doctoral Programs

William Opoku-Agyeman, PhD Assistant Professor

Bunyamin Ozaydin, PhD Assistant Professor

Mohanraj Thirumalai, PhD Assistant Professor

Jerry “Mickey” Trimm, PhD Associate Professor & Director, Center for Healthcare Leadership & Management

2017-2018 Annual Report 29

Pam Paustian, PhD, RHIA Associate Professor & Executive Director of eLearning & Professional Studies

Ramon A. Vega Staff, Department of Health Services Administration

Bryan Breland, DrPH, JD Assistant Professor and HCM Program Director

Michelle R. Brown, PhD Assistant Profesor and MSHS Program Director

Amanda Dorsey, MSHI, FHIMSS Assistant Professor

Sue Feldman, PhD, RN Associate Professor, HI Program Director / Interim HQS Program Director

Donna H. Griffith, MSN, RN, NEA-BC, FACHE, FAAN Assistant Profesor

Howard Houser, PhD Professor Emeritus

Shannon Houser, PhD, RHIA, FAHIMA Associate Professor

Nataliya Ivankova, PhD Professor

Tamika Pilgrom, MSW Staff, MSHA Program

Haiyan Qu, PhD Associate Professor

Robert Weech-Maldonado, PhD Professor, L.R. (Rush) Jordan Endowed Chair

Marjorie Lee White, MD Associate Professor and Director of the Office of Interprofessional Simulation for Innovative Clinical Practice

Nancy Borkowski, DBA, CPA, FACHE, FHFMA Professor

Dawn Taylor Peterson, PhD Assistant Professor and Director of Faculty Development & Training, Office of Interprofessional Simulation for Innovative Clinical Practice

Jon Vice, MSHHA Associate Professor

Alumni from the Department of Health Services Administration give back in many different ways to the program, department, and university. Beginning in 2016, we have divided alumni engagement into three categories: Time, Talent and Treasure.


Time Talent Treasure

is defined as an alumnus attending receptions, lectures, conferences, symposiums, etc.

TALENT is defined as a graduate serving as a preceptor for an internship or administrative residency, interviewing students for admission to a program, providing a guest lecture to a class, teaching a class, mentoring a student or another alum, serving on a committee or advisory board, facilitating a book discussion or serving as a host for a capstone project or applied project.

TREASURE is defined as contributing to the department in a monetary way including alumni dues and donating to a scholarship or other fund. 2017 was another strong year of alumni engagement for UAB’s Department of Health Services Administration. There were over 800 alumni connections made during the year. When quantifying the number of alumni involved and the time spent, it equals over 9,869 VOLUNTEER HOURS contributed during 2017. Thank You!

9,869 Volunteer Hours

842 Alumni Connections

Please complete the front and back of this form to contribute your Time, Talent or Treasure. Thank you! Name:




Home Address: City:





Business Address: City: Telephone: Home Cell Work

Email: Personal Work

Program of Study:








If you are a member of multiple programs, please check all that apply.


WAYS TO GET INVOLVED Please check all that you are interested in:

TIME Alumni Meetings Attending various events hosted by the Department of Health Services Administration - such as the L.R. Jordan Endowed Lecture, Van Zile Scott Lecture, Preceptors’ Conference, Case Competition, National Symposium for Healthcare Executives, etc. Attending various national events sponsored by the Department of Health Services Administration in conjunction with national meetings such as ACHE, HIMSS, MGMA, HFMA, etc. Local Events - in your area



Academy for Addressing Disparities Through Healthcare Leadership Alumni Board Member Blazers & Suits Alumni Group Case Competition Judge Discussion Book Facilitator Executive-in-Residence / Leadership Executive Access Program Guest Speaker (on-campus) Guest Speaker (virtual) Host an applied project or capstone InnoHack Judge or Advisor Interviewer (Program Admissions) Mentee/Protégé (want a Mentor) Mentor for Alumni Mentor for Students Nominate Alumni for Awards Preceptor (Administrative Residency) Preceptor (Internship) Program Advisory Board Member Recommend a student to one of the Department’s programs Sponsor Capstone Project Student Recruitment &/or Recommendation Welcome Notes to Incoming Students UAB Women’s Health Care Leadership Initiative Areas of Expertise:

Alumni Dues Annual Fund Class Gift Donations Host a meal for incoming students before orientation National Symposium for Healthcare Executives Sponsorship Scholarship Fund Other:

Let us know how you want to become engaged. Complete the form and submit to: Randa S. Hall Associate Chair, External Relations & Alumni Affairs Fax: 205-975-6608 Email: randahall@uab.edu Mail: 1720 2nd Avenue South SHPB 530B Birmingham, AL 35294

Time Talent Treasure 2017-2018 Annual Report 31

Faculty and Staff

Leandra Celaya, MSc Instructor and Operations Director for International Programs and DSc Program

Meg Bruck, MSHI Staff, Department of Health Services Administration

Scott Buchalter, MD Professor and HQS Medical Director

Darrell Burke, PhD Associate Professor

Nathaniel Carroll, PhD Assistant Professor

Patrick A. Grusenmeyer, ScD, FACHE Associate Profesor

Allyson Hall, PhD Professor

Randa Hall, MBA, MSHA Assistant Professor and Associate Chair for External Relations & Alumni Affairs

Leslie W. Hayes, MD Associate Professor and HQS Co-Medical Director

K. Ria Hearld, PhD Assistant Professor

Christy Harris Lemak, PhD, FACHE Professor and Department Chair

Tapan Mehta, PhD Assistant Professor

RayShon Murdock-Williams, MBA Staff, Department of Health Services Administration

Amy Y. Landry, PhD, FACHE Associate Professor, Howard W. Houser Endowed Professor & MSHA Program Director

Jose B. Quintana, PhD Associate Professor

Michael D. Williams, MSHA, FACHE Executive-in-Residence

Heather Lee, MPH Operations Director, MSHA Program

Midge Ray, PhD, RN, CCS Professor

April Rollins-Kyle, MAEd Instructor and Operations Director, HCM Program

Richard M. Shewchuk, PhD Professor Emeritus

Jessica H. Williams, PhD Assistant Professor

Ferhat Zengul, PhD Assistant Professor

Dawn M. Zink, MBA Staff, HI/HQS/MSHS Programs

Donna Slovensky, PhD Professor and Senior Associate Dean

Marian Collins Staff, Department of Health Services Administration

Larry Hearld, PhD Associate Professor and PhD Program Director

Stephen J. O’Connor, PhD, FACHE Professor

Melanie Talbot, MBA Assistant Dean


Department of Health Services Administration 1720 2nd Avenue South SHPB 530B Birmingham, AL 35294


UAB Department of Health Services Administration

Copyright 2017-18 University of Alabama at Birmingham Health Services Administration

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UAB Health Services Administration Annual Report: 2017 - 2018  

We are pleased to share many exciting initiatives of The University of Alabama at Birmingham’s Department of Health Services Administration...

UAB Health Services Administration Annual Report: 2017 - 2018  

We are pleased to share many exciting initiatives of The University of Alabama at Birmingham’s Department of Health Services Administration...

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