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2016 A YEAR OF

excellence Department of Health Services Administration Annual Report

MESSAGE FROM THE CHAIR Greetings from Birmingham! We are excited to share with you news from the University of Alabama at Birmingham’s Department of Health Services Administration. As you will see, we have been busy in our work to develop leaders to shape tomorrow’s health care. The Department has added new programs and initiatives - and we continue to strengthen programs we have been offering for over five decades. Students and alumni challenge and inspire us every day. New faculty members and new programs provide opportunities for us to make a positive impact on health systems and communities across the world. It is our vision to be recognized as the global leader in health services administration education and research. And you can see in these pages that we are on our way! We hope you enjoy reading about the Department’s many activities. You may even find a photo of a classmate or favorite professor. We continue our vision of bringing you - our alumni - into the center of all we do. We are designing activities to meet the needs of alumni and other external stakeholders. These tailored solutions can help you achieve your goals: •

career development for you,

a chance to build skills in members of your leadership team,

a team of students as interns to work on a project you need,

a resident or intern,

or a consulting team of students, faculty and other UAB alumni.

Simply put, together, we - the UAB HSA team can improve health and health care. Let’s do it! We want to hear from you – about the work you are doing, about how we could work together, and about how you think your alma mater is doing to achieve our mission. Thanks for all you do – your time, talent, and treasures – to help develop the next generation. It is a timehonored UAB HSA tradition to give back and lift up the next generation. We hope our 2016 Annual Report makes you smile, makes you a bit nostalgic for your days at UAB, and inspires you to become more involved in the activities of your UAB family.


Christy Harris Lemak, PhD, FACHE Department Chair

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17 Health Administration

Faculty Research, Scholarly Activity and Awards

19 Health Informatics



21 Doctoral Programs


Global Reach


50th Anniversary

23 Healthcare Quality and Safety

10 Time, Talent, and Treasure 11

Transformational Gifts

13 Alumni Engagement 15 Health Care Management

24 Center for Healthcare Management and Leadership 26 Center for Health Informatics for Patient Safety / Quality 27 Faculty and Staff

Faculty Research, Scholarly Activity & Awards Service

Service and Awards Significant Faculty Awards • Robert Weech-Maldonado, PhD - Health Care Management Division’s Myron Fottler Exceptional Service Award • Nataliya V. Ivankova, PhD, Distinguished Service Award by the Mixed Methods International Research Association (MMIRA) • S. Robert Hernandez, DrPH, Distinguished Service Professor designated by the University • Eta Berner, EdD– UAB School of Health Professions’ Excellence in Scholarship Award • Pamela Paustian, PhD - UAB School of Health Professions’ Joseph F. Volker Outstanding Faculty Award • S. Robert Hernandez, DrPH is the only American Honors and Awards representative on the 31-member European Academy of Management (EURAM) Board. • Journal Reviewing / Referring = 116 • Poster Presentations = 22


Facu acullty Leadership Positions


UAB Commit ommitttee Memberships


Scholarly Activities •

10 Book Chapters and Books


Peereer-rrevi vie ewed Public Publi cations

Conferen enc ce Prese esen ntations


8 2015


11 286 2016

Total Courses Developed

2016 Total Courses Taught

Major Research Funding • 14 Grant Reviews Conducted by Faculty Members


Total Funding Amount

Funding Agencies

18 Faculty working on 30 Grants

CHOT The National Science Foundation approved the University of Alabama at Birmingham as an official site for a Center for Health Organization Transformation (CHOT). UAB was one of only two universities selected for 2016 and is one of only six CHOT University Sites in the United States. The UAB CHOT, is an industryuniversity cooperative research center with a focus of developing innovative solutions to issues challenging the U.S. health care system which will be accomplished by working closely with our industry partners as well as multi-disciplinary collaborations across the University, including the School of Engineering. Currently the UAB CHOT has five healthcare industry partners: • • • • •

Alacare HealthSouth Lakeshore Foundation Opelousas General Health System UAB Health System

“The approval by the NSF is a glowing testament to the strength of our two Schools’ research excellence as well as the commitment and support of our industry partners located across Alabama and Louisiana,” said Robert Weech-Maldonado, PhD, co-director of the UAB CHOT, professor and L.R. Jordan Chair of Health Administration. “I am excited to see how much we will accomplish together with this combination of UAB’s academic rigor and the healthcare industry’s access to resources.” The UAB CHOT, co-directed by Weech-Maldonado and Nancy Borkowski, DBA, professor, UAB Department of Health Services, received approval on July 15, 2016. Overall, the CHOT is funded by the NSF and other health organizations “to conduct research supporting major management, clinical and information technology innovations in healthcare.”


s p i rsh

e n t r a P InnoHack

InnoHack 2016 was a two-day inter-professional team competition at Innovation Depot designed to solve the biggest health care crises facing Alabama. The second annual hackathon provided a unique opportunity for students, healthcare professionals, entrepreneurs and healthcare executives to “hack” away for 24 hours to create solutions for providers. The event was made possible through our key sponsors and dedicated mentors and judges who provided exceptional insight and ideas to the participating teams. (pictured below)

Each of the top three teams at the annual InnoHack competition had an MSHA student. Congratulations to Evita Payton (MSHA/MSHI Class 51) who was on the first place team. Josh Arrage (MSHA Class 52) and his team placed second and Danny El-Zein’s (MSHA Class 52) team finished third. This year the teams worked on technology-driven ideas to encourage more Medicaid patients to visit primary care providers rather than the emergency department. The winning team split the grand prize of $2,500 for their idea of implementing a brick and mortar Community Care House with a virtual presence.

Leadership and Executive Access Program (LEAP) The Department of Health Services Administration initiated the Leadership and Executive Access Program (LEAP) to provide extended time for healthcare executives to meet with students, faculty, alumni and community leaders. This initiative came as a response from Christy Lemak, PhD, HSA department chair, during her “talking tour” with alumni over the last two years. During her visits, numerous alumni expressed the desire to make more impact than just an hour-long presentation to current students. Listening to this feedback, the department created a three-day visit for Steve Perry (MSHA Class 8), Vice President of Physician Services at ChangeMed Consulting, who served as the inaugural LEAP candidate October 17 – 19, 2016.

PhD Students with Steve Perry “LEAP was stimulating and rewarding - what a great idea,” said Perry. “So many memories flooded back when I returned to campus and walked with the undergraduate and graduate students. It was most enjoyable sharing some of my life experiences with these bright and energetic young people.”

Steve Perry with MSHI students


During his time on campus, Mr. Perry shared the real-life case of Pregmama with undergraduate students in their Health Law course, second year MSHA students in their Strategic Planning course and the Residential doctoral students during their seminar class. He was also able to meet with MSHI students and discuss trends in digital healthcare. In addition, he met with the master’s level program directors on ways to infuse innovation into the current curriculums. During the February on-campus visit, MSHI students participated in a day innovation program which may lead to a departmentalwide initiative during fall orientations. Steve met with local alumni regarding innovation and pediatric healthcare issues.

Leadership (“The Academy”). Seven students from UAB’s undergraduate Health Care Management program and one public health student spent 2 weeks preparing to successfully apply, enroll, and then matriculate to graduate programs in health and health care. Our goal is to increase the number of qualified students from underrepresented groups who attend graduate school and eventually assume health care leadership roles. In addition to GRE prep, activities focused on professional development, graduate school application skills, and team building. Successes and lessons from this first year will be used expand our offering beyond a two-week program in the coming years.

Preceptors’ Conference A Hallmark of the MSHA Program that jumpstarts the graduate students journey to secure their administrative residency.

MSHA Class 51 Presents Pregmama “A program such as LEAP reaffirms my belief the MSHA Program and the other departmental programs continue to evolve their programming to enable its graduates to lead tomorrow’s healthcare organizations,” added Perry. “I am so proud of everyone here and their hard work.”

Academy for Addressing Health Disparities through Health Care Leadership This summer, the Department of Health Services Administration launched the inaugural session of the University of Alabama at Birmingham Academy for Addressing Health Disparities through Health Care Academy Participants and UAB Leaders

New in 2016 – Career Networking Expo – a mini Preceptors’ Conference for recent graduates of the Executive format of the MSHPA Program. Ten healthcare organizations participated in the inaugural event before the annual Preceptors’ Conference started. The feedback was positive from the organizations and participants so the Career Networking Expo will expand to include recent graduates of the MSHI and HQS Programs in 2017. Stephanie McCutcheon speaks at the Van Zile Scott Lecture. Her lecture was entitled, “Journey to Value-Based Care through the Health Employer Exchange.”

MSHA Class 51 at Preceptors' Conference


Global Reach The Global Health Activities (GHA) of the Department of Health Services Administration are intended to improve the healthcare management and leadership available in other countries through collaborations that enhance the knowledge and competencies of current and future leaders worldwide. GHA supports education and research initiatives across management and informatics disciplines to generate creative solutions for global health challenges. It is envisioned that these activities will be done in collaboration with academic partners or clients in host countries.

International Hospital Federation The Department joined the International Hospital Federation (IHF). HSA faculty members are working closely with IHF leaders and other international academic institutions to increase the professionalization of healthcare management through: • Encouraging the adoption of the Global Healthcare Management Competency Directory by professional associations. • Supporting development of professional associations in all countries. • Encouraging research to reinforce the value of the competencies in healthcare management. • Exploring development of educational materials to support these efforts.

King Fahad Specialist Hospital-Dammam, Saudi Arabia The second cohort of 34 students in the Executive MSHAInternational Healthcare Management Track completed coursework in December 2016. For their synthesis projects, EMSHA students proposed big ideas for effecting change in the Kingdom of Saudi Arabia. Several graduates of the EMSHA program were recognized as top leaders by the KSA Ministry of Health. According to the report, the Ministry hired PriceWaterhouseCooper to manage an extensive evaluation of almost 120 leaders from across the Kingdom. After several rounds of evaluation and interviews, 10 top leaders were identified, and 3 of the 10 were either current students or alumni of the EMSHA International Track program.


Students in Saudi Arabia

Southern Medical University, Guangzhou, China UAB signed a memorandum of understanding with the School of Health Services Management at Southern Medical University in Guangzhou, China. The primary objective for the relationship is to develop educational initiatives in healthcare management at the undergraduate and master’s levels. SMU is also interested in sponsoring PhD students to come to UAB for selected courses and research collaboration.

Tsinghua University, Shenzhen, China HSA hosted a group of students from Tsinghua University for a professional development program in healthcare management. They attended continuing education sessions delivered by HSA faculty members, toured local healthcare delivery facilities, and participated in the National Symposium for Healthcare Executives.

Visiting Scholar To China Nancy Borkowski, DBA traveled to Guangzhou, China, to teach at Southern Medical University. She holds an appointment as a Visiting Professor in the School of Health Services Management.

Italy A separate group of students from Class E50 visited Milan, Italy. The visit began at Niguarda Public Hospital, where the group was hosted by several members of the senior leadership team. The group also visited for the private Humanitas Research Hospital. The General Director and board members from Milan’s ATS (Public Healthcare Agency) hosted the group and then visited with one of Milan’s leading General Practitioner (GP) Cooperatives.

Scholar From Turkey HSA is pleased to host Nurettin Oner, a visiting scholar who is sponsored by the Ministry of Health in Turkey. Oner is receiving both didactic and hands on training in health economics. He is also working closely with HSA faculty member Ferhat Zengul, PhD


Spring 2016 International Health System Visits Ireland

Second-year executive doctoral students traveled to Luzern, Switzerland, to study the unique Swiss system which requires mandatory health insurance, and is based on the principle of individual choice. The group visited with nursing leaders from The Oncology Institute of Southern Switzerland (IOSI) at Hospital San Giovanni in Bellinzona. Additional highlights of the trip included visits to Kantonsspital Winterthur, which is one of the 10 largest hospitals in Switzerland; the Bürgenstock Resort/Waldhotel Medical Facility, a combination luxury resort and medical facility; and The Swiss Paraplegic Center, a privately-owned clinic that focuses on holistic rehabilitation and comprehensive care for people with spinal paralysis.

Members of EMSHA Class E50 visited Ireland to explore a system that is largely tax-funded but with a large percentage of the population utilizing Voluntary Health Insurance to pay for care. The group visited with leaders from Ireland’s Health Service Executive, which provides public health and social services to all of Ireland. Practitioners from The Adelaide and Meath Hospital (Incorporating the National Children’s Hospital) and the National Rehabilitation Hospital also hosted the group for discussions and tours of their facilities.

Stay tuned for more information on alumni travel opportunities!


The 50th Anniversary Celebration would not have been possible without our more than 50 sponsors at various levels. Thanks to their generous support, we were also able to jumpstart the UAB Department of Health Services Administration 50th Anniversary Fund! All proceeds, after expenses, benefit the 50th Anniversary Fund and will be used to award scholarships to deserving students and create meaningful programming for the development of our students and alumni. HSA 50 is the UAB Department of Health Services Administration’s blueprint to become the global leader in health services administration education and research. We have identified three distinct ways that you can help us reach our goal:


We believe every student with the potential to excel in healthcare leadership should be able to do so.

HSA 50th Anniversary Celebration

We are establishing more scholarships to meet the demands of a transforming healthcare industry that needs leaders to grow.

- a weekend 50 years in the making. The 50th anniversary celebration attracted more than 400 alumni and friends of the Department of Health Services Administration to The Club on Saturday, April 9, 2016. This legendary event, which celebrated the Department’s accomplishments of the past 50 years and the plans for the next 50 years, welcomed presidents, CEOs, COOs, CFOs, directors and more from across the United States. Everyone agreed that this was an unprecedented gathering of pioneers who are making a difference, improving health care delivery and inspiring future leaders. More than 4,000 have graduated from this department since our inception in 1965. That is 50 years of improving the healthcare industry, 50 years of leading in uncertain times, and 50 years of impacting future generations.

50 Years of making a difference and improving health care delivery.


giving leading in uncertain

inspiring future

times and

health care




back often, generously and creatively.


We believe the greatest institutions have the best minds, the brightest researchers and the most creative teachers. We are expanding the number of endowments to strengthen a talented faculty base that enriches the academic environment.


We believe alumni are our greatest assets and through a dedicated support system we can improve graduates’ success while enhancing our education programs and scholarly work. We are increasing alumni opportunities to enhance collaboration and create meaningful results for everyone involved.

Alumni Partnerships The UAB Department of Health Services Administration has countless opportunities for HSA alumni to directly impact our students and our future.

Academy for Addressing Health Disparities through Health Care Leadership A strategy to enhance the abilities of under-represented groups to become more competitive for graduate school and increase the diversity of the senior executives in health care industry.

Women’s Leadership Initiative Programming focused on helping female students and alumni excel in their careers through a variety of options, including mentoring.

Leadership and Executive Access Program (LEAP) This is an opportunity for the seasoned health care leader to educate future leaders and collaborate with our academic team. Your area of health care. Your unique point-of-view. Your personal experience.

Guest Lecturer Often, one shining moment can change how a student feels about a subject or even change their career choices. Are you looking to be that brilliant light for one or two lectures? Join us as a guest lecturer.

Mentors Matter Prefer a more personal scale for influencing others? Become a mentor. Each year we welcome hundreds of first generation college students, seasoned doctoral students and more. They need guidance. They need you. You will grow through the experience too.

Advisory Board Member Every program needs true expertise. Advisory Boards are small groups of leaders with a vision of the future. You who recognize trends, who spot details in Big Data and pick out the patterns through noise. We need your expertise and leadership.

HSA 50th Anniversary Fund Thanks to the generous support surrounding our gala event, we were also able to jumpstart the UAB Department of Health Services Administration 50th Anniversary Fund! This fund will be used to award scholarships to deserving students and create meaningful programming for the development of our students and alumni.

Contact Randa Hall (randahall@uab.edu or 205.934.3332) if you would like to become involved in any of these initiatives.


g in at br le Ce


s! ar Ye

Time Talent Treasures Alumni from the Department of Health Services Administration give back in many different ways to the program, department, and university. Beginning in 2016, we have divided alumni engagement into three categories: Time, Talent and Treasure.




is defined as an alumnus attending receptions, lectures, conferences, symposiums, etc.

is defined as a graduate serving as a preceptor for an internship or administrative residency, interviewing students for admission to a program, providing a guest lecture to a class, teaching a class, mentoring a student or another alum, serving on a committee or advisory board, facilitating a book discussion or serving as a host for a capstone project or applied project.

is defined as contributing back to the department in a monetary way such as alumni dues, donating to a scholarship fund, participating in the MSHA Classic or other ways.

9,700+ Volunteer Hours


Alumni Connections

2016 demonstrates a very strong level of alumni engagement for UAB’s Department of Health Services Administration. There were 18 different TIME events and 26 distinct TALENT opportunities. There were over 1,300 alumni connections during the year. When quantifying the number of alumni involved in these areas along with an estimated amount of time that each alumnus spent participating in the event / action contributes to the engagement level, we see over 9,700 VOLUNTEER HOURS contributed during 2016.


Transformational Gifts

Impacting the Present and Future At the 50th Anniversary Celebration in 2016, we highlighted our strategic priorities and areas of needed support for the next 50 years. Since April 2016, alumni and friends of the department have stepped up in a big way through philanthropic giving.

Myron D. and Carol A. Fottler Endowed Support Fund for the PhD Program in AdministrationHealth Services Myron Fottler, former director of the PhD Administration-Health Services program, and his wife, Carol, saw an opportunity to give back by establishing a scholarship and support fund to help full-time PhD students with tuition, fees and professional development experiences. During his time as program director, Fottler saw many PhD students making sacrifices financially during their studies and wanted to help aspiring PhD’s pursue their professional goals. The Fottlers have chosen to support this fund annually and through an estate gift. Sadly, Carol Fottler passed away this summer.

Dr. Myron and Carol Fottler with Justin Lord, first scholarship recipient

Howard W. and Shannon H.S. Houser Endowed Scholarship in Health Services Administration Howard Houser, PhD, Professor Emeritus, and Shannon Houser, PhD Associate Professor, (HIM, 1993), have established a scholarship that is available to students department wide for assistance with tuition and fees. The Housers have elected to support this fund annually and through an estate gift. Drs. Shannon and Howard Houser


The Beasley-Hall Family Endowed Scholarship in Health Administration

Chen Hua Endowed Scholarship in Honor of Dr. Howard W. Houser Chen (Trevor) Hua, (MSHA Class 23), established a scholarship through a gift that honors his mentor and former professor, Dr. Howard W. Houser. The fund will provide support to MSHA students with preference given, but not limited to, international students with highest priority to ethnic Chinese students.

Chuck and Judy Stokes Endowed Scholarship for Diversity and Inclusion Chuck Stokes (MSHA Class 17) and his wife Judy recognize the importance of diversity and inclusion in the healthcare field. Their recently established Diversity and Inclusion Scholarship will support students enrolled in our Master of Science in Health Administration and Master of Science in Healthcare Quality and Safety programs.

Quorum Scholar in Health Administration

Chen Hua and Howard Houser

Ken Beasley

Ken Beasley (MSHA Class 19) established a scholarship to support MSHA students after witnessing the impact that UAB HSA alumni are having in health care at the HSA 50th Anniversary Celebration. His gift supports residential MSHA students. Beasley attributes Dr. Houser’s example of generosity and commitment to him and his classmates, as well as other students, as his motivation to give back.

Chuck and Judy Stokes

Dr. John B. McWhorter,III, Endowed Scholarship

John McWhorter, DSc

John McWhorter (MSHA Class 18 and DSc 2013) recently committed to funding an endowed scholarship in the Department of Health Services Administration. The scholarship will be used to support travel and research for doctoral students, in the DSc program.

Terrell W. Herzig Endowed Award in Health Informatics The Herzig Family

Quorum Health Corporation established the first full-ride scholarship in the MSHA program’s 51 year history. The gift was spearheaded by Tom Miller (MSHA Class 18), CEO of Quorum Health Corporation. The scholarship was awarded to Lucas Prather (MSHA Class 52). Lucas Prather, scholarship recipient, and Tom Miller

Terrell W. Herzig was a beloved faculty member who passed away unexpectedly in 2012. To honor his commitment to training leaders in health informatics and security, a group of alumni and friends established a scholarship award in his memory.


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Alumni Engagement

Health Care Management Awards and Induction Ceremony

Health Care Management Since 1982, the Bachelor of Science in Health Care Management program has prepared graduates with a vital foundation and understanding of the healthcare delivery system with a focus on management, quality improvement, finance, reimbursement and the laws and regulations governing the healthcare industry. www.uab.edu/hcm

New Program Leadership Bryan Breland, PhD, JD, an assistant professor in HSA since 2012, was named director of the Health Care Management program. He replaces Pam Paustian, PhD, who was named director of the UAB Quality Enhancement Plan (QEP). Breland was recently featured in the School of Health Professions’ Faculty Spotlight for his inventive teaching. In addition to a new program director, HCM welcomes April Rollins-Kyle, as a new counselor to help students reach their potential and a new director of operations to help the program achieve even more. She comes to HCM from the School of Health Professions’ Office of Student Recruitment, Engagement and Success. Her experience in student engagement and the true interest she takes in the success of our students will be a remarkable addition to the team.


At a reception on Thursday, November 10, 2016, the UAB School of Health Professions’ Health Care Management program delivered the program’s top annual awards and inducted 31 students into the Upsilon Phi Delta National Honor Society. The program named Faith Hickenbotham as the 2016 HCM Student Honor winner. Hickenbotham received nominations from several faculty members. Ferhat Zengul, PhD, was honored as the 2016 HCM Faculty award winner and dedicated the award to all his students. Taking home this year’s Thompson T. Abercrombie Award was Natalie Hackney. The Abercrombie award is named after the first director of the undergraduate program. Upsilon Phi Delta Inductees: Kara Alexis Arnold Motasem Ashour Matthew Barnes Bethany S. Butler Sarah Clarissa Callaway Tanzie Davontrae Compton Ashley Dale Crowe Paula Bridges Dixon Jasmine Duncan Charles Faulk Luke Friedewald Fantaye Hambisa James Hester Faith Hickenbotham Kimberly Huerta

Keilah Min Gail Ingram Jayla N. Jarrett Mallory Brooke Jordan Erica Michelle McDonald Bethany Paeton McGowan Gailbriel R. Moorer Rebecca L. Nix Khaldia Khalil Osman Kinzie P. Owens Kendall E. Pierce Grayson Nicole Sanders Cody Harrison Smith Kayla E. Smith JeanAnn N. Smith Matthew R. Waldrop Shaterra Dominique West

Smith Wins Research Expo Cody Harrison Smith, a senior in the UAB School of Health Professions’ Health Care Management program, won first place at the UAB Undergraduate Research Expo in the Health Sciences category. Smith’s poster, titled “Nursing Home Closures & State Funding Policies”, was co-authored with Justin Lord, a second-year student in the UAB PhD Administration–Health Services program, and Robert Weech-Maldonado, PhD, professor and L.R. Jordan Chair of Health Administration in the Department of Health Services Administration. The Fall Expo celebrates excellence in research, service learning, creative activity, and scholarship by showcasing the endeavours of undergraduate students.

Health Care Management Internship Poster Expo

ideas as well as receiving feedback from faculty, preceptors and peers. The HCM Internship is a capstone course providing students with the opportunity to observe and participate in the daily activities of operational managers in health care organizations.  The goal of the internship is to assure that students are prepared to meet the challenges of the health care industry.

Student Association Visits Sites The Health Care Management (HCM) Student Association is on the move visiting preceptor sites to observe the various health care settings of operational managers.   Most recently touring the UAB Hospital and Brookdale Senior Living Community with HCM preceptors.

During the spring semester, graduating seniors in the Health Care Management Program (HCM) presented posters of their internship experience to faculty, staff and students at the HCM Internship Poster Expo. The Expo provides a platform for practicing and strengthening presentation skills, exchanging internship experience


Health Administration Residential and Executive

M.S. in Health Administration (Residential) The MSHA program, now ranked #2 in the nation by U.S. News & World Report, was founded in our inaugural year of 1965. The program boasts an excellent reputation, both regionally and nationally, for the high quality of its academic program and the achievements of its more than 1,300 graduates. www.uab.edu/msha

M.S. in Health Administration (Executive) The EMSHA program, designed to prepare students for senior management positions, emphasizes leadership, marketing, economics, operations management, epidemiology, quality improvement and strategic management. Best of all, the EMSHA program is structured so students gain all this new expertise without giving up their jobs or their personal lives. www.uab.edu/emsha

Outstanding Students Each year the Alumni Association of the Graduate Programs in Health Administration (GPHA) sponsors the “Outstanding Student Award.” This award is given to a member of the current graduating class and is announced at the annual National Symposium for Healthcare Executives. The recipient of this award is selected by members of the class, based on academic standing, leadership, motivation and attitude, special abilities, passion about health administration and the MSHA Program, extracurricular activities related to the program, and support of the program and faculty. The following students were selected for the “Outstanding Student Award” for Class 51: Residential: Alexis Jackson

Executive: Terry Knight

The 2016 – 2017 academic year was a busy one for the MSHA program! We welcomed Class 52 to the UAB family, and we celebrated the accomplishments of Class 51 with our traditional graduation dinners. We want to provide a few highlights of the year.

Upsilon Phi Delta Inductees

J. Larry Tyler Award for Hermeneutics

Upsilon Phi Delta is the honor society for students in graduate programs of healthcare management. Students are selected for membership based on grades and service to the community and profession of healthcare management. The following Class 51 students were inducted into Upsilon Phi Delta.

The J. Larry Tyler Award for Hermeneutics is given to a student in the graduating class with exceptional public speaking ability. The students are given a prompt developed by Mr. Tyler, and they each give a 5-7 minute talk about the topic (without PowerPoint). This year’s prompt was “What do you believe is most important for improving today’s healthcare system? Why?” This year’s winner is Seth Bynum (MSHA Class 51).

Residential Students: Claire Acree, Rachel Dias, Joe Duncan, Katie Garmon Executive Students: Kathy Cornelius, Cory Harris, Ryan Schulz, Rodgerick Williams


UAB Health System Student Workforce Program Accreditation Update The MSHA program hosted site visitors from the Commission on Accreditation of Healthcare Management Education (CAHME) in the fall of 2015. The site visit was overwhelmingly positive, and our first-year progress report was submitted to CAHME this February. On May 18th, the MSHA program received its official approval of our progress report. This means that we continue to be accredited in good standing by CAHME until 2022. We received the longest accreditation window possible, so we are very grateful to our students, alumni, faculty, and staff for all the hard work that went into making this success possible.

Class 52 Residential MSHA students participated in the second year of our UAB Health System Student Workforce Program. This program, generously supported by the UAB Health System, allows for all first year Residential MSHA students to work in part-time roles throughout the health system. Students are working in areas ranging from corporate strategy to hospital operations. Thanks to the hard work of our students and the support of their assigned supervisors, the second year of this program was a great success. Over 95% of supervisors were either satisfied or extremely satisfied with their student associates. Students also had a positive experience with the program. Many found exposure to the operations of a major academic medical center beneficial to their career development. We look forward to beginning the third year of the program in October 2017.

We’re #1 & #2!

Howard W. Houser Professor Named Amy Yarbrough Landry (MSHA Class 35, PhD 2006), PhD, MSHA Program Director, was named the inaugural Howard W. Houser Endowed Professor in Health Administration in the UAB School of Health Professions in November of 2016. Landry, an alumna of MSHA Class 35, has been a student, co-teacher, and colleague of Houser’s since beginning her education in the MSHA program. “Howard has been here since the beginning of the MSHA program and it has been a privilege to learn from him, work with him and now be honored by his endowed professorship,” said Landry. The Houser Professorship was established to honor the work that Houser has done since joining the faculty over 30 years ago. “Having this endowed professorship with my name attached to it means historically it can be said ‘I was here and I did something of value,” said Houser. “150 years from now nobody will know who I was or exactly what I did, but they will know I did something of value and had some kind of impact on UAB, our students and health care around the world.”

In today’s world, there are rankings for everything from best coffee to best places to work, best cities to live, best schools to attend and the list goes on and on. There are a variety of rankings specific to graduate programs in health administration. Most notably, U.S. News & World Report ranks UAB as the #2 graduate program among all CAHME-accredited programs in health care management. Modern Healthcare also provides a “By the Numbers” ranking of the largest graduate programs and UAB is ranked #4 in the 201617 list. Most recently, the Top Master’s in Healthcare Administration ranks UAB’s MSHA Program as the #1 program in health administration for 2017.




Health Informatics The MSHI program, which has graduated more than 300 alumni, celebrated its 25 year anniversary in 2016 adding two new tracks: Healthcare Data Analytics and Healthcare User Experience. The Graduate Certificate in Clinical Informatics, aimed at physicians who wish to bolster their informatics expertise, launches this fall. www.uab.edu/hi

New Program Director for Graduate Programs in Health Informatics Sue S. Feldman, PhD, RN, Associate Professor, was named the new Director of the UAB School of Health Professions Graduate Programs in Health Informatics (GPHI) program, on August 1st Feldman is tasked with leading the academic, professional, and faculty direction of the graduate programs in health informatics. “My vision for UAB’s MSHI program is to be amongst the top in the nation with highly sought after graduates,” said Feldman who holds a joint appointment in the UAB School of Medicine and in the Informatics Institute. “We will continue to grow our programs and collaborations across UAB, the community, and the nation. We are in the business of developing students who think critically and can translate theory into practice.” “With this role, I am grateful to have Amanda Dorsey leading operations for all of our graduate programs in Health Informatics.”

Feldman is a leading health informatics researcher who worked at Pepperdine University (Los Angeles, CA) immediately prior to UAB. She is a Registered Nurse with a Master’s in Education and a PhD in Education as well as in Information Systems and Technology – with a concentration in Health Informatics – from Claremont Graduate University. She has served as Assistant Director for the Kay Center for E-Health Research, Health Information Exchange evaluator for ConnectVirginia, and as a Health Informatics consultant. Since January 2007, she has been a member of the Commission on Accreditation for Health Informatics and Information Management Education (CAHIIM) where she currently serves as chair of the accreditation review team for graduate level Health IT programs seeking accreditation. More recently, she has been appointed to the Health Informatics Accreditation Council for CAHIIM.

“Sue’s background could not be more perfect for this position and we are thrilled she is joining us,” said Christy Harris Lemak, PhD, Chair, UAB Department of Health Services Administration. “Her addition enables us to expand the MSHI program’s reach and puts us on track to become the best graduate Health Informatics program in the United States.” The Master of Science in Health Informatics program is now in Candidacy Status, pending accreditation site visit review by the Commission on Accreditation for Health Informatics and Information Management Education (CAHIIM). Currently, there are only eight accredited Health Informatics graduate programs in the US. CAHIIM accredited programs assure that graduates have the professionally required knowledge, skills, and employment marketability.


Meadows and Costigan Receive Alabama HIMSS Scholarships New Advisory Board The Graduate Programs in Health Informatics assembled a new advisory board. The board, which first met on February 7, 2017, advised on accreditation, plus they participated in breakout sessions on curriculum, new student recruitment and alumni affairs. We are grateful for their contributions.

Ginny Meadows (MSHI 2017) was awarded the Alabama HIMSS scholarship and is recently retired from McKesson as Executive Director for Corporate Strategy and Business Development. Meadows went back to school late in life and earned her BA in 2014. She hopes the next phase of her career will involve applying what she has learned in the Master of Science in Health Informatics program to improve the user experience of health IT systems for providers and patients. 

Information from these sessions has been included in the CAHIIM self-assessment. Our new board will help guide the future direction of all graduate programs in Health Informatics. Pictured L-R: • Devon Laney, President & CEO, Innovation Depot • Jeffrey Zavaleta, M.D., Chief Medical Officer Graphium Health • Brantley Synco (MSHI 2010), Director, Information & Physical Security, Brookwood Baptist Health • Chris Compton, Student Representative • Jorge Alsip, M.D., Chief Medical Information Officer, UAB Health System • Adele Allison, Director, Provider Innovation Strategies, DST Health Solutions • Herb Smaltz, PhD, Founder & President, CIO Consult • Joan Hicks (MSHI 1994), Chief Information Officer, UAB Health System • Rick Moore, PhD, (MSHI 2003), Chief Information Officer, NCQA •

Not pictured: Kyle Cutright Akins (MSHI 2007 MSHA Class 41), Strategy Manager, BlueCross BlueShield of Alabama, Jim Cimino, M.D., Director, Informatics Institute, The University of Alabama at Birmingham, and Jeffrey Wall, Director Physician Strategy & Medical Specialties, Cerner Corporation.

Jennifer Costigan was awarded the Alabama HIMSS Chapter Student Merit Scholarship at the Spring meeting. Jennifer, a recent graduate from Auburn University, will begin the MSHI Program in Fall 2017.


Doctoral Programs Doctor of Philosophy (PhD) The PhD program is a joint cooperative with the UAB Graduate School of Management. Accredited by AACSB International, it represents the highest standard of achievement for business schools worldwide and offers opportunities to pursue the conceptual, philosophical and applied aspects of administrative processes in healthcare.

New PhD Program Leadership On September 1, 2016, Larry Hearld, PhD, associate professor in the Department of Health Services Administration, was named director of the PhD Administration–Health Services program. Hearld, who takes over for S. Robert Hernandez, DrPH, in the role, says following Hernandez, who was with the program for decades and recently appointed Distinguished Service Professor, is a good thing. “The program is a known entity around the world so my job is to build on top of the strong foundation already established and expand the curriculum to meet the new demands facing graduates,” said Hearld, winner of the 2015 Thompson Prize for Young Investigators. “For example, we have long been known as an excellent research program and we are going to build on that reputation by enhancing the teaching instruction our students receive to help our graduates enter the academic world more seamlessly.”

Hearld says that as UAB graduates go around the world for work, he has noticed an expanded applicant pool with more geographical diversity. The influx of students from around the globe has allowed him to look at more unique and creative ways to teach and structure the curriculum. “We want to make sure we are providing our students with a breadth of educational opportunities, from teaching to service to hands-on research, that will put them ahead of the competition in an everevolving job market.” – Larry Hearld

Six dissertations successfully completed and defended between April 2016-2017: 1. Mengying He, PhD 2. Tory Harper Hogan, PhD 3. Rene Jooste, PhD 4. Dennis McCay, PhD 5. Kelly Randall, PhD 6. Andreea Voinea-Griffin, PhD Presentations - 8 papers/abstracts by PhD students accepted at national conferences

UAB faculty, students, and alumni at 2016 Academy of Management meeting


Doctor of Science (DSc) Executive The DSc program is a practice-oriented, academic program designed for experienced healthcare executives. Using a blended delivery format – distance learning with only three on-campus sessions per year – we provide the opportunity to develop valuable analytical and strategic management skills by conducting action learning assignments and applied research.

Graduates 7 New Graduates in 2016 (pictured below) • Vance Chunn, DSc • John Cunningham, DSc • Lucas Higman, DSc • Holly Jarek, DSc • Betty Mortensen, DSc • Deana Nelson, DSc • Mark Slyter, DSc The program has 35 graduates to date, with an average time to degree of 3.41 years. 2016 Cohort Facts The program admitted its largest cohort to date in fall of 2016:

DSc Graduates are making an impact on the field! 2016 Publications: • Dr. Ray Snead regularly pens a blog, Interim CFO, focused on the healthcare-related interim executive services industry. • Guerard, B., Rahurkar, S, Omachonu, V., Harvey, R., and Sen, B. 2016. “Nurse Practitioners in Physician Practices: Implications for Patient Satisfaction” Journal of Hospital & Medical Management. 1(2) • Guerard, B., Sen, B. 2016. “Improvement in Oral Diabetes Medication Adherence after a Comprehensive Wellness Assessment in a Dual Eligible Population.” Population Health Management. • Guerard, B., Omachuno, V., Harvey, R., Hernandez, S., and Sen, B. 2016. “The Influence of Respondent Characteristics on the Validity of Self-Reported Survey Responses.” Health Services Research. 51(3) 937-952. • Yu, Y., Hearld, L., Qu, H., Ray, M., Kilgore, M. 2016. Association of Part D coverage gap with COPD medication adherence. American Journal of Managed Care (Aug 1) 22(8). 275-282. 2016 Presentations: • Dr. Faraz Ahmed presented “Evaluation of the Productive Efficiency of Nurse Practitioners in a Nurse Managed Center” on June 1, 2016 at the European Academy of Management. Co-authors were Drs. Stephen J. O’Connor, Robert Weech-Maldonado, Jeff M. Szychowski, and Ramona Benkert.


Healthcare Quality & Safety UAB is one of only a few universities in the country offering healthcare leaders the educational foundation needed to meet the growing demand to improve quality and safety outcomes. We offer a Graduate Certificate in only four courses and a Master’s degree in only three semesters.

HQS Alumni Events In 2016, we held our first alumni after-work social and held our first continuing education lunch-andlearn featuring Ann Scott Blouin, RN, PhD, FACHE, Executive Vice President of Customer Relations at The Joint Commission. Blouin spoke to about 30 of our alumni on a talk titled “Business Case for Quality: Why investing in quality ultimately results in better financial performance” which dove into the effect of medication errors, infections, falls and surgical complications on healthcare providers overall costs.

A year of growth in the Healthcare Quality & Safety Programs The 2016-2017 academic year has been a year of firsts and expansion for the HQS programs! Our Graduate Certificate program was not only named the #1 conferred Graduate Certificate at UAB but we also had our 200th student complete the certificate program. In addition, we saw our first Master of Science in Healthcare Quality & Safety students walk across the graduation stage (pictured below). Further highlights of our growing program are provided below.

Accreditation Sue Feldman, PhD, is co-chairing an accreditation collaborative with Billie Oglesby PhD, MSPH, FACHE, the Associate Dean of Thomas Jefferson’s College of Population Health, to define HQS graduate education competencies. All 12 universities with a Master’s degree in HQS have formed a working group and are meeting face to face to move this initiative forward in fall 2017.

Advisory Board The 2016-2017 academic year brought wonderful insights from external stakeholders to HQS. The board gave us great knowledge on a variety of topics including national and international partnership opportunities and curriculum enhancements. We want to thank all of our current and former HQS Advisory Board members for dedicating their time as we continue on our journey of being the best HQS program in the nation.


Blouin speaks to HQS students and alumni

EMSHA/MSHQS Dual Degree Approved A Master of Science in Health Administration (MSHA)Executive Format and Master of Science in Healthcare Quality and Safety (MSHQS) dual degree option was approved during the 2016-2017 academic year. This dual degree option has been received with much enthusiasm with approximately five students enrolling in the executive MSHA/MSHQS dual degree program in fall 2017. We believe this dual degree offering will give our students a unique competitive advantage with a bounty of skills merging operational administration with applied process improvement.

40 30 20 10

2007 2008 2009 2010 2011

2012 2013 2014 2015 2016 2017

Number of schools represented over the years

UAB Health Administration Case Competition and L.R. (Rush) Jordan Endowed Lecture Series In 2016, we hosted the 10th annual UAB Health Administration Case Competition! This case competition has become an integral component of graduate education. Since its inception in 2007, over 58 universities and more than 1,000 students have participated and the national panel of judges has represented more than 80 organizations across 37 states.

The case competition provides a tremendous capstone learning experience to graduate students, networking and interacting with national healthcare executives, which enables their growth as future healthcare leaders. Held in conjunction with the UAB Health Administration Case Competition, the L.R. (Rush) Jordan Endowed Lecture has added another dimension to the competition by bringing nationally recognized healthcare executives to deliver the lecture. In 2016, Mark Kent, (pictured bottom left), FACHE, FACMPE, Chief Executive Officer of Women’s Health Care in Evansville, Indiana, delivered the 12th Annual L.R. Jordan Distinguished Lecture, “Maximizing Value for Patients: Re-Engineering Healthcare” and Deborah Bowen, (pictured bottom right), FACHE, Chief Executive Officer of the American College of Healthcare Executives, delivered the 13th Annual L.R. Jordan Distinguished Lecture on “The Power of Intentional Leadership.”





Center for Health Informatics for Patient Safety/Quality (CHIPS/Q) The core of salient Health Information Technology (HIT) workforce training and education programs since 2011, the center provides expertise across the nation. The Center for Health Informatics for Patient Safety/ Quality (CHIPS/Q) was designed to undertake educational and consulting projects related to clinical health IT and the application of informatics principles to improve the quality and safety of healthcare. Eta Berner, Ed.D. Professor, is the Director of CHIPS/Q. UAB, through CHIPS/Q, is a partner with the American Medical Informatics Association (AMIA) on its 10 x 10 program, an informatics continuing education program. During the 2016-2017 year, we trained 12 students. From 2012 - 2017, CHIPS/Q has received over $3M from federal sources [Office of the National Coordinator for Health IT (ONC), Health Resources and Services Administration (HRSA) as well as the Association for University Programs in Health Administration (AUPHA)] to develop curriculum and training programs in health IT.

From 2010-2013, UAB was one of five Universities funded by ONC to collaborate on developing a national Health IT curriculum. The materials that were developed are freely available and have been used by over 10,000 educators around the world. Additional materials were developed by CHIPS/Q faculty and staff for AUPHA to use for Health Administration students.

From 2013-2017, HRSA funded UAB to adapt the curriculum and funded the Regional Health Care Network based in Childersburg, AL to use the ONC materials to train individuals who could provide much needed health IT support to rural healthcare facilities. There were 79 students from around the country who received some training on the materials, and 20 students are expected to complete the full training by the end of the funding in August. UAB was also responsible for evaluating the overall program. From 2015-2017, UAB received funding from ONC to update the original materials and, along with six other institutions, add curriculum modules on Value-Based Care, Population Health, Healthcare Data Analytics, Care Coordination and Patient-Centered Care. The seven institutions were also funded to use the materials to train a total of 6,000 health care workers across the seven sites. CHIPS/Q has partnered with Health Choice Network of Florida, a health center controlled network of FQHCs, to conduct the training. To date, we have trained a total of 1,022 health care professionals and we expect to train at least 100 more before the end of the grant. The two presentations below were a result of the ONC funding. Bruck, M., Fenton, S., Ainley, S., & Berner, E. S. (February, 2017). The New ONC Health IT Curriculum: Lessons Learned in Developing and Using the Materials. Presented at 12th Annual AUPHA Academic Forum, HIMSS-2017. Orlando, FL. Fenton, S., Berner, E. S., Hersh, W., Kukafka, R., & Lehmann, H. (June, 2017). Updating the ONC Health IT Curriculum and Using IT to Provide Training for Incumbent Heatlhcare and Health IT Professionals. Presented at AMIA Inspire Conference. La Jolla, CA.


FACULTY AND STAFF Ashleigh Allgood, MPH Operations Director, HI/HQS Programs

Pamela Armstrong Staff, MSHA Program

Stacia “Tay” Bailey Staff, Department of Health Services Administration

Eta S. Berner, EdD, FACMI, FHIMSS Professor and Director, Center for Health Informatics for Patient Safety/Quality

Nancy Borkowski, DBA, CPA, FACHE, FHFMA Professor

Anna Bouska Staff, HCM Program

Leandra Celaya, MSc Instructor and Operations Director for International Programs and DSc Program

Marian Collins Staff, Department of Health Services Administration

Wendy Cornelius Staff, HQS and HI Programs

Derry Crawford, MSHA Staff, Department of Health Services Administration

Amanda Dorsey, MSHI, FHIMSS Assistant Professor and Operations Director, HI/HQS Programs

Sue Feldman, PhD, RN Associate Professor, HI Program Director / Interim HQS Program Director

S. Robert Hernandez, DrPH Distinguished Services Professor, DSc Program Director and Senior Associate Chair for Global Health

Tee H. Hiett, PhD Professor Emeritus

Howard Houser, PhD Professor Emeritus

Shannon Houser, PhD, RHIA, FAHIMA Associate Professor

Nataliya Ivankova, PhD Professor

Amy Y. Landry, PhD, FACHE Associate Professor, Howard W. Houser Endowed Professor & MSHA Program Director

Bunyamin Ozaydin, PhD Assistant Professor

Susan Packa, MS Staff, HCM Program

Pam Paustian, PhD, RHIA Associate Professor & Executive Director of eLearning & Professional Studies

Tamika Pilgrom, MSW Staff, MSHA Program

Joy E. Ptacek Staff, MSHI Program

Haiyan Qu, PhD Research Assistant Professor

Ramon A. Vega Staff, Department of Health Services Administration

Jon Vice, MSHHA Associate Professor

Mohanraj Thirumalai, PhD Assistant Professor


Jerry “Mickey” Trimm, PhD Associate Professor & Director, Center for Healthcare Leadership & Management

Bryan Breland, DrPH, JD Assistant Professor and HCM Program Director

Meg Bruck, MSHI Staff, Department of Health Services Administration

Scott Buchalter, MD Professor and HQS Medical Director

Darrell Burke, PhD Associate Professor

Katie Byrd Staff, Department of Health Services Administration

Nathaniel Carroll, PhD Assistant Professor

Donna H. Griffith, MSN, RN, NEA-BC, FACHE, FAAN Assistant Profesor

Allyson Hall, PhD Professor

Randa Hall, MBA, MSHA Assistant Professor and Associate Chair for External Relations & Alumni Affairs

Denise Hamilton, MBA, CPA Instructor

K. Ria Hearld, PhD Assistant Professor

Larry Hearld, PhD Associate Professor and PhD Program Director

Heather Lee, MPH Operations Director, MSHA Program

Christy Harris Lemak, PhD, FACHE Professor and Department Chair

Tapan Mehta, PhD Assistant Professor

RayShon Murdock-Williams, MBA Staff, Department of Health Services Administration

Stephen J. O’Connor, PhD, FACHE Professor

William Opoku-Agyeman, MSc, MPH Assistant Professor

Jose B. Quintana, PhD Associate Professor

Midge Ray, PhD, RN, CCS Professor and Assistant Dean

April Rollins-Kyle, Instructor and Operations Director, HCM Program

Donna Slovensky, PhD Professor and Associate Dean

Melanie Talbot, MBA Assistant Dean

Jessica H. Williams, PhD Assistant Professor

Ferhat Zengul, PhD Assistant Professor

Robert Weech-Maldonado, PhD Professor, L.R. (Rush) Jordan Endowed Chair and Associate Chair for Research

Richard M. Shewchuk, PhD Professor Emeritus


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UAB Department of Health Services Administration Faculty and Staff

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This is our way of saying thanks to our supporters for all you do – your time, talent, and treasures – to help develop the next generation....

2016 SHP HSA Annual Report  

This is our way of saying thanks to our supporters for all you do – your time, talent, and treasures – to help develop the next generation....

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