A publication for incoming Longhorn families
DEAR LONGHORN PARENTS AND FAMILIES,
What an amazing time this is for you and your new Longhorn! Your support, joined with the help of others, enabled your student to stand out from their peers to gain acceptance at one of the top universities in the nation. Because no one travels the road to success alone, let me wish all of you congratulations!
As a parent myself, I imagine you have a head full of questions and a heart full of pride as your student starts college. Your Longhorn’s journey will amaze you as they discover new skills, passions, and knowledge. There will be bumps and growing pains along the way, but the confidence, strength, and resilience they gain here on the Forty Acres will serve them well throughout the years as they become the leaders of tomorrow.
UT Austin is a world-class public research university serving all of Texas and more than 50,000 incredible students. Our students, alumni and faculty continue to affect the world in meaningful ways, and we are excited to see your Longhorn begin this important journey. On behalf of the UT community, I am thrilled to welcome our newest Longhorns to campus.
Hook ’em Horns!
Jay Hartzell | President
On behalf of the Division of Student Affairs team, welcome to the Longhorn family. Your student is about to enter one of the most transformational times of their life when they arrive on campus. As the University’s hub of student life and well-being, the Division creates and offers unique opportunities for every student during their college journey. It begins with your student getting into a Longhorn State of Mind at orientation so they can start living the Longhorn life when classes begin. For nearly 50 years, I have had the privilege of being part of and working with this dedicated team that puts students first. There is more than one way to be a Longhorn, so our goal is to inspire students to make the most of their college experience through our programs, spaces and resources. They include physical health, mental health and well-being services; new student orientation; recreational sports and two university unions. We also support 1,000+ student organizations; student governance organizations; student emergency, veteran, legal, and disability and access services; and student employment, internship, leadership, first generation and community engagement programs. Additionally, we host Family Orientation, so be sure to register (see page 6).
You are a pivotal influence in encouraging your student to live the Longhorn life — and for that reason, we have a department in our Division that specifically serves you: Texas Parents. We are here to share in your family’s well-deserved excitement and support you every step of the way.
Hook ’em,
Thomas W. Dison | Interim Vice President for Student Affairs
GETTING TO KNOW THE UNIVERSITY OF TEXAS AT AUSTIN
The University of Texas at Austin is many things. It is a cutting-edge, globally recognized tier-one research institution and flagship of the University of Texas System’s eight academic institutions. It is home to 13 undergraduate colleges and schools, encompassing over 170 fields of study and is home to storied men’s and women’s athletic programs. And now, UT can boast that it is home to your student. That is an exciting reality for our campus, as we know your student had many options in choosing a collegiate path. That your student chose UT is a cause for celebration.
In the coming months, your student will discover that the beauty of UT is that it can be many different things at the same time. It is an
institution that, while rich in tradition, offers every student a blank slate to begin new ones. And, even though the Forty Acres is a big campus, your student will find that it can also be small and intimate. As a part of Longhorn Nation, both you and your student are in great company with past and present Longhorn families, faculty, staff, alumni, friends and students. As your paths cross with theirs, you’ll find they will have a unique impact on your student’s journey. And in time, you and your Longhorn will find yourselves gladly doing the same for other Longhorns down the road.
UNIQUELY UT AUSTIN
Nickname of UT’s main campus, coined from the size of its original footprint, now 431 acres
The largest bass drum in the world and an essential part of the Longhorn Band
Official mascot, a Longhorn steer
Costumed mascot, UT’s #1 fan HOOK
BEVO XV
Photo by Assad Malik/The Daily Texan
DIVISION OF STUDENT AFFAIRS
The Division of Student Affairs is the hub of student life and wellbeing at The University of Texas at Austin. The team inspires all students — undergraduate, graduate and professional — to live the Longhorn life through its uniquely-designed programs, spaces and resources. They serve the whole student through physical health, mental health and well-being services; new student and family orientations; recreational sports; two university unions; and the University’s official parent association. The Division supports 1,000+ student organizations; student governance organizations; student emergency, veteran, legal and disability and access services. The team also provides student employment; internship, leadership, first generation and community engagement programs.
COUNSELING AND MENTAL HEALTH CENTER
(CMHC) supports undergraduate, graduate and professional students through assessment and referral, group and individual counseling, psychiatry and well-being services. The team provides high quality, innovative and culturally informed mental health programs and services that enhance and support students’ well-being, and academic and life goals.
NEW
STUDENT SERVICES (NSS) coordinates programming and initiatives for all students year-round to ensure they transition both academically and socially to the University. This includes New Student Orientation and Family Orientation, transition initiatives, first-generation student resources and autism and neuro-divergent outreach and support.
LONGHHORN WELLNESS CENTER (LWC)
focuses on priority college health issues and promotes well-being for all students using evidence-informed multi-level prevention strategies. These include student training programs, health education, marketing campaigns, campus outreach, public health interventions and strategic campus partnerships.
OFFICE OF THE DEAN OF STUDENTS (DOS) offers comprehensive support and involvement opportunities for all students. Resources include outreach, accountability, legal services, interventions and referrals and veteran and military affiliated services. The team supports 1,000+ student organizations through leadership development, risk reduction, hazing prevention and hosting programs and events.
RECREATIONAL SPORTS (RECSPORTS)
advances the well-being of Longhorns by providing education through recreation. The department does this through its recreation facilities, programs, services and special events, as well as student employment and leadership development opportunities.
TEXAS PARENTS serves all students’ families who need assistance navigating University resources. All parents and families of enrolled undergraduate students are members of the Texas Parents Association, the University’s official association for parents. Membership provides benefits to support and promote student success from enrollment through graduation.
UNIVERSITY HEALTH SERVICES
(UHS) is the on-campus medical facility for undergraduate, graduate and professional students. The team offers comprehensive healthcare services, public health education, campuswide immunization clinics and leadership for emergent health issues.
UNIVERSITY UNIONS is at the heart of campus life, enhancing the student experience through unique and multi-faceted facilities, programs and services. The Unions provide an array of educational leadership and development opportunities; comfortable places to study and relax; fun and enriching events; and a wide selection of food options.
TEXAS PARENTS: A RESOURCE FOR ALL FAMILIES
UT understands the important role parents/families play in the lives of our students, and for that reason, the Texas Parents office exists specifically for you, from now through graduation, keeping you connected and informed.
We produce this guide and maintain parents.utexas.edu and TexasParents.org. Our department is staffed with full-time employees who serve as your bridge to campus resources when you are unsure where to find answers.
The department also manages the Texas Parents Association, the University’s official association for parents. All parents/families of enrolled undergraduates are members of the Texas Parents Association, but you must sign up to begin receiving membership benefits
Memberships are set up per household, allowing one or two parent/ family members in the same household to enjoy benefits, no matter how many students you have at UT.
Learn more: TexasParents.org/Membership
SUPPORTING MEMBERSHIP
By making a tax-deductible gift to the University, your One-Year or Four-Year membership “supports” the operation of the Texas Parents department. Equally important, Texas Parents reinvests your gift through multiple outlets within the UT community your student will call home.
Supporting members receive the monthly Texas Parents Association eNewsletters, discounts with local and national vendors and hotels, as well as special opportunities with Texas Athletics. “Texas Parents, Texas Proud” t-shirt and logo-branded items are also included. Supporting members have access to the Texas Parents closed Facebook group, a resource that allows members to ask questions of one another, gaining insights into topics such as tutoring, off-campus housing, transportation, textbooks and other non-policy matters.
HOW TO SIGN UP
• Online at TexasParents.org/Supporting-Memberships
-OR-
During the Family Orientation session you attend
U-TOUCH MEMBERSHIP
A complimentary level of membership that activates September 1 to keep you “in touch” with the University through the Association’s eNewsletter.
HOW TO SIGN UP
Online beginning August 1 at TexasParents.org/U-Touch
ORIENTATION: WHAT YOU NEED TO KNOW
WHAT IS NEW STUDENT ORIENTATION?
A required program that prepares incoming students for a world-class academic journey and gets them in the “Longhorn State of Mind.” Students will learn about academic and campus resources which help them make the most of their time at UT.
PROGRAM HIGHLIGHTS FOR STUDENTS
• Experiencing the Forty Acres and participating in social events to start building their Longhorn community
• Meeting with their college/school to learn about academic expectations
• Meeting with advisors to discuss their degree plan, ensuring they are prepared to register for classes
NEED-TO-KNOWS & TAKEAWAYS
• To best prepare, students should review the Freshman Pre-Orientation Checklist: bit.ly/preorientationchecklist
• Prior to their session, students will be emailed information on how to access and complete required Pre-Orientation Modules
Students will register for fall classes on the last day of their session
Learn more: newstudentservices.utexas.edu/orientation
CAMP TEXAS: TRADITION STARTS HERE
Camp Texas is three days of burnt orange fun in the Texas Hill Country hosted by Texas Exes, UT’s Alumni Association. New Longhorns engage in summercamp-style activities while learning UT traditions and getting ready for life on the Forty Acres. Students find community, create meaningful friendships and make memories that last a lifetime.
Sessions runs from August 4 through August 12. Registration opened May 6; register by June 3 for the $250 rate. The price increases to $275 after June 3. Learn more: bit.ly/CampTexas2024
WHAT IS FAMILY ORIENTATION?
An optional, one-day program with a separate agenda held during the first day of New Student Orientation. You’ll learn many of the same topics as your student but from a different perspective. Family Orientation builds and expands upon information in this guide and the Next Steps eNewsletters.
PROGRAM HIGHLIGHTS FOR FAMILIES
· Longhorn Neighborhood
A resource fair with over 20 campus deparments and programs that you can talk with one-on-one
Welcome Session
An introduction to University leadership
· An introduction to your student’s college/school
This content goes beyond what you may have learned at earlier campus visits as academic expectations and new ways to support your student’s academic success are covered
Choice Sessions
Interactive panels and presentations about campus programs and services
NEED-TO-KNOWS & TAKEAWAYS
Registration is required to attend; you will need your student’s UT EID to register
Family Orientation and New Student Orientation have separate registration and payment systems
Register for Family Orientation after your student has registered and been confirmed for their New Student Orientation session
• Parking is not included in the cost of registration and is a separate process facilitated by UT’s Parking and Transportation Services (PTS) office
You will go home feeling more connected to UT and equipped with conversational topics to connect with your student
A SAFE CAMPUS FOR YOUR STUDENT
UNIVERSITY OF TEXAS AT AUSTIN POLICE DEPARTMENT (UTPD)
The UTPD is led by Chief Eve Stephens with 100 sworn officers serving the UT community 24-hours a day. UTPD operates under a communityoriented policing philosophy built upon trust, communication and strong partnerships.
UTPD is responsible for servicing all UT Austin-owned property including main campus and other sites throughout the city and state. UTPD has two physical locations, its main station located on the east side of campus and a substation, UTPD West, located off campus. Students living in West Campus are served by the Austin Police Department and additional support is offered by UTPD.
THE OFFICE OF EMERGENCY MANAGEMENT (OEM)
OEM creates a comprehensive emergency management program in order to save lives, protect property, promote operations and reduce overall effects of large-scale disasters. OEM acts as the primary liaison between UT and outside government emergency management agencies. OEM promotes personal emergency preparedness through trainings, information sessions and drills.
SAFETY COMMUNICATIONS
EMERGENCY ALERTS are sent to the campus community via two methods. Students are automatically signed up to receive both categories of alerts when they register for classes:
Text alerts: sent when there is a credible or immediate threat to campus requiring action be taken.
Emails: communicate awareness of current, non-emergency situations.
EMERGENCY ALERTS ACCESS is focused on UT student, faculty and staff. All emergency alerts are immediately posted to UTPD and OEM social media accounts. Parents/families are encouraged to access emergency alerts on social media accounts or by opting-in to UTPARENT messaging listed below.
EMERGENCY COMMUNICATION SYSTEM conducts monthly testing to ensure students are familiar with the signals.
THE UT EMERGENCY WEBSITE is activated in the event of a crisis impacting campus and contains communication from leadership, information relating to the crisis, actions to be taken and available resources.
SAFETY NUMBERS TO SET UP NOW
Text UTPARENT to 888-777 to receive texts. Standard messaging and data rates may apply.
Encourage your student to put UTPD’s 24/7 phone number in their cell phone: 512-471-4441.
SAFETY RESOURCES
LIVESAFE is a free mobile app with functions to report suspicious activity/incidents, request immediate help, receive emergency notifications and virtually walk with others.
Learn more: bit.ly/LIVESAFE
SURE WALK provides students with a safe escort home at night with an accompanied walk, golf cart or vehicle ride.
Learn more: bit.ly/SUREWALK
UT NIGHT RIDES is a program that provides students living off-campus beyond the Sure Walk boundaries with a ride from main campus to their homes late at night using the provider Lyft.
Learn more: parking.utexas.edu/ut-night-rides
EMERGENCY PHONES directly connect students to UTPD dispatch with more than 300 call boxes across campus.
THE BEHAVIOR CONCERNS ADVICE LINE (BCAL) is available 24/7 to address questions or concerns about the behavior of someone in the UT community. Parents/families can also contact BCAL.
Learn more: bcal.utexas.edu
SAFETY HUBS provide emergency and life-saving resources such as bleeding control kits, AEDs (automated external defibrillators) and emergency call boxes connecting to UTPD dispatch.
Learn more: bit.ly/UTSafetyHubs
“YOUR ID IS YOUR KEY” restricts building access only to students, faculty and staff with University IDs during specific times.
WEST CAMPUS AMBASSADORS (WCA) is a specialized safety and cleaning team dedicated to revitalizing West Campus. Learn more: wcambassadors.org
Safety Ambassadors escort residents home, monitor the region for unwanted activity and collaborate with local law enforcement to address other problematic situations from 3:30 p.m.-3 a.m.
• Cleaning Ambassadors pick up trash, remove graffiti and perform other cleaning services from 7 a.m.-3:30 p.m.
SECURITY CAMERAS installed in the West Campus area allow UTPD to assist with Austin Police Department investigations.
EDUCATIONAL EVENTS include Coffee with a Cop, Civilian Response to an Active Shooter Event (CRASE), Fire Extinguisher Safety, Stop the Bleed training and Property Registration parties.
SAFETY SOCIAL MEDIA ACCOUNTS
@UTAustinPolice, @UTAustinOEM
UT Austin Police, UT Austin OEM @UTAustinPolice
HEALTHYHORNS
Students achieving academic success and personal goals is directly tied to mental, physical and emotional well-being. Healthyhorns is a collective of resources supporting these needs, all in the Student Services Building (SSB), 100 West Dean Keeton Street.
COUNSELING AND MENTAL HEALTH CENTER (CMHC) is a fully accredited mental health center, offering in-person and virtual services for currently enrolled students, Monday-Friday, 8 a.m.-5 p.m.
UNIVERSITY HEALTH SERVICES (UHS) is a fully accredited medical facility, offering in-person and virtual services for currently enrolled students, Monday-Friday, 8 a.m.-5 p.m.
LONGHORN WELLNESS CENTER (LWC) creates a healthier campus community utilizing a public health approach, Monday-Friday, 9 a.m.- 5 p.m.
CMHC
WHAT SERVICES DOES CMHC PROVIDE?
Crisis services, including:
A 24/7 crisis line, (512) 471-2255
• Immediate in-person and phone appointments with CMHC crisis counselors during operating hours
Individual and group counseling and referrals, including:
• Brief Assessment and Referral Team speaks with students about their situation and which CMHC services are the best fit
Counselors in Academic Residence (CARE) licensed mental health professionals located within colleges/schools
Specialty counseling including assessment and referral support for students:
• Dealing with food, weight and body image concerns (Mindful Eating Team)
From marginalized and underserved student populations (Counseling and Community Outreach Specialists)
Who have questions about their own or someone else’s substance use (Substance Use Support Team)
Who have survived sexual assault and interpersonal violence (Voices Against Violence)
• Psychiatric Services and Medication Management
• Integrated Health Program
Virtual, 24/7 well-being services with TimelyCare
Learn more: cmhc.utexas.edu/timelycare.html
• Robust website with details about services, appointment scheduling, resources, as well as a dedicated page for you
Learn More: cmhc.utexas.edu/parents.html
WHAT SERVICES DOES CMHC NOT PROVIDE?
In-patient mental healthcare
• Intensive outpatient programs for mental health concerns or substance use
Evaluations for ADD/ADHD and medication
Long-term counseling or psychiatric care/medication management (exceptions may be considered if circumstances prevent a student from obtaining long-term care elsewhere)
If needed, CMHC providers can help students connect to these services.
WHO PROVIDES CARE FOR MY LONGHORN AT CMHC?
• Licensed professional counselors, psychologists and social workers
Board-certified psychiatrists (physicians) and a registered nurse in addition to postgraduate psychiatry residents and fellows (physicians) who are supervised by staff psychiatrists
Qualified postgraduate clinicians completing licensure requirements and graduate students obtaining advanced degrees in psychology or social work (working under the license and supervision of CMHC licensed clinical staff)
ARE THERE CHARGES FOR CMHC SERVICES?
There are no charges for CMHC services except for $10 for each psychiatrist visit. CMHC does not bill insurance.
HEALTHYHORNS
UHS
WHAT SERVICES DOES UHS PROVIDE?
General Medicine
• Gynecology Clinic
Sports Medicine
Urgent Care
Physical Therapy
• Nutrition Services
• Allergy, Immunization and Travel Clinic
Clinical Laboratory
• STI Testing and Treatment
• LGBTQIA+ Healthcare
Digital X-rays and Ultrasounds
• 24/7 Nurse Advice Line
• Integrated Healthcare
Clearance Visits (study abroad, sports, etc.)
Sexual Assault Medical Care and Forensic Evidence Collection
• Robust website with details about services, appointment scheduling, resources, charges and payments, as well as a dedicated page for you: healthyhorns.utexas.edu/ parents.html
WHAT SERVICES DOES UHS NOT PROVIDE?
Emergency services
After hours or overnight care
Dental and vision care and exams
• Specialty services not noted above
WHO PROVIDES CARE FOR MY LONGHORN AT UHS?
Board certified physicians in family practice, internal medicine and sports medicine as well as licensed physician assistants and advanced nurse practitioners
Licensed nursing, physical therapy, radiology, ultrasound and laboratory staff as well as registered dietitian staff
Clinical support and administrative staff
ARE THERE CHARGES FOR UHS SERVICES?
There are charges for all UHS services, but UHS keeps them as low as possible
• Most insurance plans are accepted; insurance is recommended, but is not required to use UHS services
• Discounts are given to uninsured or underinsured students on many medical services
Payment is not required at time of appointment; charges post to the student’s “What I Owe” page
24/7 NURSE ADVICE LINE: (512) 475-6877
A confidential service helping students decide whether and how soon they need medical care or to provide self-care guidance
LWC
WHAT ARE LWC FOCUS AREAS?
Bystander intervention
• Body image
Interpersonal violence prevention
• Healthy sexuality
• Mental health
Mindfulness
Physical well-being
• Resilience and social connections
Sleep
Substance use
Suicide prevention
• Sun safety
• Well-being in learning environments
WHAT RESOURCES ARE PROVIDED BY LWC?
Workshops to build skills and knowledge for informed decision-making
Well-being activities and tools
Events and programs connecting students with each other
• Opportunities for involvement in campus health and well-being initiatives
A texting program offering helpful well-being information
ARE THERE CHARGES FOR LWC SERVICES?
• There are no charges for LWC services
ADDITIONAL HEALTH AND WELL-BEING RESOURCES
ALCOHOLEDU AND SAPU
All incoming students must complete two mandatory, online modules to aid them in making informed decisions about substance use and prevention of sexual assault and interpersonal violence. Students failing to complete deadlines will be unable to see their grades online for that semester.
Learn more: healthyhorns.utexas.edu/AlcoholEdu
DATE SENSITIVE INFORMATION: MINOR CONSENT FOR TREATMENT
To be treated by either UHS or CMHC providers, students who are under the age of 18 effective August 1, must complete parental consent forms to be placed on file or meet specific qualifications outlined in Texas State Law waiving the need for parental consent. Once a student reaches the age of 18, parental consent for treatment is no longer a requirement.
Learn more: healthyhorns.utexas.edu/minor-consent.html (UHS form) and cmhc.utexas.edu/pdf/minorconsent.pdf (CMHC form)
CENTER FOR STUDENTS IN RECOVERY (CSR) creates community among students pursuing recovery from alcohol or substance use disorders, process addictions or any student who has a desire to be sober. CSR hosts sober social events and mutual aid support groups including 12-step, SMART, family and friends meetings and others. CSR has dedicated space for students to drop-in. Recovery coaching with staff is also available.
Learn more: recovery.utexas.edu
DISABILITY AND ACCESS (D&A) works with students with temporary and permanent disabilities to ensure equal access to the UT experience. D&A coordinates classroom, exam (including placement exams) and campus housing accommodations. Other resources include student groups, organizations and scholarships.
Learn more: bit.ly/DisabilityandAccess
HEALTH COACHES are behavior change experts in RecSports who partner with students seeking self-directed, lasting changes. They cover topics including study habits, better sleep or establishing wellness routines.
Learn more: bit.ly/UTHealthCoaching
LONGHORN TIES (TRANSITION, ILLUMINATE, EMPOWER, SUCCESS) coordinates and facilitates autism and neurodivergence initiatives to enhance experiences for students who identify as neurodivergent through advocacy, connections and training.
Learn more: newstudentservices.utexas.edu/longhorn-ties
MENTAL HEALTH ASSISTANCE
AND RESPONSE TEAM (MHART) unites mental health professionals and specially trained UTPD officers who together respond to members of the UT community experiencing mental health crises.
MINDBODY LABS use experiential material in self-paced environments enabling students to follow along and practice skills as they are presented.
Learn more: bit.ly/MindBodyLabs
RECREATIONAL SPORTS offers students multiple ways to put healthy movement into their routines, whether working out, taking fitness classes, playing intramural sports, participating in sport clubs or going on adventure trips, there is something for everyone, no experience required.
Learn more: utrecsports.org
SHIFT transforms the college campus culture regarding substance use, enhancing student well-being while minimizing related harms. Programs include embedding wellness in academic settings, hosting inclusive social events with zero-proof cocktails, fostering community collaborations and promoting safety awareness and harm reduction resources.
Learn more: shift.utexas.edu
ACADEMICBLUE
STUDENT HEALTH
INSURANCE PLAN is an affordable student health insurance plan offered by Blue Cross Blue Shield of Texas and sponsored by the University of Texas System. This plan includes benefits for off-campus providers and facilities and pays 100% of covered services incurred at UHS.
Learn more: utexas.myahpcare.com
THRIVE AT UT is a free app to help students make small changes in their daily routines that have powerful, long-term impacts.
Learn more: bit.ly/THRIVEatUT
FINANCIAL AID AND INFORMATION ACCESS
INFORMATION ACCESS
UNIVERSITY OF TEXAS ELECTRONIC IDENTITY (UT EID) & PASSWORD
When students applied for admission, they received a UT EID and created a password-protected online account. This account allows them to conduct University business. Students should never share their password, not even with family members or trusted friends, as this is a violation of the University Code of Conduct and can result in disciplinary action.
HOW UT COMMUNICATES WITH YOUR STUDENT
All communications from the University, including tuition bills, are sent to the email address your student has on record. Students should verify that the information on file is up to date. Encourage your student to read all emails from the University as some contain deadlines and critical action items. To be safe, they should also check junk and spam folders.
UTMAIL ACCOUNT SET UP
UTmail is a branded G Suite service providing UT students with a free University-affiliated @utexas.edu email address. A UTmail account is a great solution if your student’s current email address was issued by their high school/school district as those accounts expire upon high school graduation.
Students can set up their UTmail here: get.utmail.utexas.edu
TEXAS ONE STOP (TOS)
A centralized, integrated center located in the UT Tower committed to serving students in the areas of financial aid, student billing, registration and student records support. The TOS website also helps students easily find information, tasks and dates to complete important steps in the enrollment process.
Through TOS, students receive support and answers to questions that typically span related offices: the Office of Scholarships and Financial Aid, Office of the Registrar and Student Accounts Receivable. Learn more: onestop.utexas.edu
FINANCIAL AID
FINALIZE FINANCIAL AID
• Accept Financial Aid Offer Students will use My Financial Aid (MFA) to review and accept their financial aid awards. Visit the “My Financial Aid Student Portal” webpage for information and updates about the new system: bit.ly/MyFinancialAidUT
Reporting Private Scholarships The majority of private donor scholarships are sent directly to the Office of Scholarships and Financial Aid for processing, but not always. Donor checks sent directly to your student must be given to UT for processing. Details on how to endorse and send checks are on the TOS website. Learn more: bit.ly/ReportingPrivateScholarships
FAFSA
Update the Free Application for Federal Student Aid (FAFSA) Due to Financial Hardship If your student has already completed the FAFSA and your family has experienced recent job loss, increased medical expenses or other financial hardship, your student can complete the Reduction in Income Appeal form at bit.ly/OneStop-Forms This allows UT to assess your student’s financial aid and make any adjustments to the financial aid package given the current situation. Documentation of the current financial situation will be required.
Completing the FAFSA for 2024-25 The FAFSA for the 2024-25 academic year is open through June 30, 2025.
Fill out a FAFSA at StudentAid.gov.
FAMILY EDUCATIONAL RIGHTS AND PRIVACY ACT OF 1974 (FERPA)
• Understanding Students’ Rights to Privacy Many parents are surprised to find that they do not have access to their student’s educational records, including tuition bills, class schedules and grades, because this information is protected by FERPA. FERPA is a federal law that restricts access to educational records and information that make the student’s identity easily traceable. Access to this information is restricted to appropriate University personnel who require this information to perform their legitimate educational duties.
At UT, parents cannot have access to their student’s educational records, including their grades, even if they are paying for their student’s education. Every University can interpret FERPA differently, so it is possible that you had access to this information at another institution with another child.
We encourage parents/families and students to create open lines of communication to get information, such as grades, from the best source: their students.
Learn more: bit.ly/FERPAatUTAustin
Gaining Access to Discuss Your Student’s Financial Aid (FERPA Release) Your student can complete an online FERPA Release Authorization form that allows TOS to discuss their financial aid with you. This release will not give you the ability to take action on your student’s financial aid awards, and it will not give you access to other FERPA-protected information, such as grades or class schedules. To grant you or others access, your student must complete one form per person to provide consent as soon as possible. Students can find the form under the Documents tab when accessing their MFA portal. When completing the form, your student will be asked to create a separate password for you. Once the release is completed and you need to contact TOS to discuss your student’s financial aid, you will be asked to provide your password along with your student’s full name and UT EID.
Proxy Access Your student can grant you proxy access to their MFA Portal, allowing you to complete tasks on their behalf, such as uploading requested verification documents. Proxy access does not give you access to other student information, such as grades. Access can be granted under the Profile Information section of MFA. Please note proxy access is different than eProxy, discussed on page 12.
PAYING TUITION
REVIEW THE TUITION BILL
Before July 30, students can view, but not pay, an estimated bill in My Tuition Bill. Deductions such as anticipated financial aid and third-party billing (such as Texas Tuition Promise Fund) should be reflected on the estimate. Deadlines and the amount due are displayed at the bottom of My Tuition Bill.
Refer to the calendar on page 13 for a full list of tuition deadlines.
THE MOST COMMON WAYS TO PAY TUITION
eProxy: PAY BILLS ON YOUR STUDENT’S BEHALF
You can have access to a limited set of online business actions, such as paying bills, when your student grants you eProxy access. First, you must create your own UT EID and password. Next, your student will authorize you as an eProxy, connecting your information to their account. eProxy does not give you access to other student information, such as grades. Please note, eProxy is different than proxy access, discussed on page 11. Learn more: eproxy.utexas.edu
PAY IN FULL OR WITH INSTALLMENTS
Tuition can be paid online, in person or by mail and may be paid in one lump sum or in three installments. Students will be automatically enrolled in the installment plan if full payment of their tuition bill is not made by 5 p.m. (CT) on the 12th class day of the semester. Students who have financial aid posted on their bill will have a lower first installment amount.
PAY WITH FINANCIAL AID
Students can use their anticipated financial aid funds to pay their tuition bill. If financial aid fully covers tuition and fees, your student must click the “Pay with Financial Aid” button before the payment deadline. If financial aid does not fully cover the tuition bill, your student must pay the amount that is not covered by financial aid by the tuition deadline.
Financial aid funds are dispersed on a rolling basis for the fall semester no sooner than 10 days prior to the first day of class. Financial aid funds are applied to University debts first (e.g. tuition, housing, etc.) and any excess funds are sent to students via direct deposit. If students have no outstanding requirements in their MFA portal, they will receive their financial aid funds at that time.
PAY VIA A THIRD-PARTY
Students who have third party coverage that pays their entire tuition bill must click the “Confirm Attendance” button in My Tuition Bill before the payment deadline. Examples of third parties include: Texas Guaranteed Tuition Plan, Texas Tuition Promise Fund, 529 plans, GI Bill, and tuition exemptions. Students with partial coverage must pay the balance of their bill in full by the deadline.
Learn more: bit.ly/FERPAatUTAustin
FINAL STEP
The class registration and tuition payment process is complete ONLY when students see the following message in green text in My Tuition Bill: “Your registration is complete and your courses are secured.” A copy of the official receipt from your student’s bill details can be found on My Tuition Bill.
FINANCIAL RESPONSIBILITY STATEMENT
All students must sign a Financial Responsibility Statement online each semester. By signing the statement, the student acknowledges their understanding that they must pay tuition and fees if they are going to attend UT. If the student does not sign the statement, a registration bar will be placed on the student’s account and the student will not be able to register for classes until the statement is signed. The statement will be available for students to sign when they register for classes on the last day of New Student Orientation.
TUITION INSURANCE
UT Austin proudly partners with GradGuard™ to offer tuition insurance to students and families. This protection strengthens UT’s existing refund policy and can provide reimbursement for tuition, housing, and other fees if a student withdraws for a covered medical reason at any time during the covered semester.
Learn more: bit.ly/TuitionInsurance
Tuition insurance is completely optional. The agreement you enter is with GradGuard™, not with The University of Texas at Austin.
KEY TAKEAWAYS
FOR TUITION
BILLS
• Generated after students register for classes at orientation
• Emailed, not mailed, July 30, only to students
Tuition payment schedule on page 13
Amounts vary based on number of hours and specific college/school
Do not include the on-campus housing bill; students will receive a separate bill in mid-August from University Housing and Dining
My Financial Aid (MFA) student portal = manage financial aid
My Tuition Bill = manage and pay tuition bills
SUMMER AND FALL 2024 CALENDAR
Labor Day holiday:
12th class day; Last day to add a class (approval required); Last day to drop a class without permission; Tuition payment deadline is 5:00 p.m. (CT) for anyone who registered after July 26; Payment for added classes (“Add Bill”) is due 11:59 p.m. (CT), any owed balance after this will be automatically placed on an installment plan; On-campus housing bill due (choose to pay total amount, semester amount or first fall installment)
OCTOBER
Second fall installment of on-campus housing bill due
Payment for remaining tuition balances due by 11:59 p.m. (CT)
Last day an undergraduate may: Q-drop a class; withdraw; change a class to pass/fail
NOVEMBER
Third (final) installment of on-campus housing bill
Spring 2025 tuition bills distributed to students
Fall break/Thanksgiving; no classes held
DECEMBER
Last class day; Last day an undergraduate may, with the required approvals, request a nonacademic Q-drop; Last day an undergraduate may register in absentia
Spring 2025 registration for continuing and readmitted
halls close at 9 a.m. (CT)
FINAL THOUGHTS
WELCOME, NEW LONGHORN FAMILIES!
Since our founding on UT campus in 1936, UFCU has been committed to serving the needs of students. Each year, we look forward to orientation as a chance to extend a warm welcome to the next class of Longhorns.
As Austin’s #1 Credit Union, we’re dedicated to providing you and your student with the services, technology, and financial guidance needed throughout their journey on the Forty Acres and beyond. We believe true success comes from the success you help others achieve. Through our partnerships with UT, we offer free student financial seminars and workshops year-round, empowering your student to establish a strong financial foundation.
Recognizing the importance of investing in the student experience, we prioritize supporting the UT community by creating scholarships and hiring student interns. We are proud to be the Official Credit Union Sponsor of Texas Athletics and the trusted banking partner for UT faculty and staff. We believe in the work the Texas Parents office does and are happy to support the production of this New Parent Guide each year.
With each incoming class, the possibilities are endless as students embark on the next exciting chapters of their stories. Look for us at Family Orientation — our University Branch team, located in Gregory Gym, will be there to answer your questions and welcome you to the neighborhood!
DEAR UT ’28 PARENTS AND FAMILIES,
You are about to begin an exciting journey with your Longhorn. “What Starts Here Changes the World” really means something.
We hope this New Parent Guide was helpful, introducing UT resources and the community that will become your student’s home away from home.
As parents of two Longhorn graduates and a current Longhorn student in his junior year, we found the best way to support our students was staying informed and connected to the University. First, we recommend registering for Family Orientation. The information you will receive builds on this Guide and the Next Steps eNewsletters. Second, be sure to sign up for the Texas Parents Association. The professional staff and fellow members are an invaluable resource.
Congratulations and welcome UT Class of 2028!
Hook ‘em!
THANK YOU FOR READING
to this point and allowing me to leave you with a final message.
Whether this is your first, only, middle or last child to send to college, this is a unique moment in time for you. Recognizing that can easily get lost in all that you have going on. When you are able, take a break from all the planning and preparing for your student’s arrival to the Forty Acres and just savor the moment.
Most importantly, please know in the coming years Texas Parents is uniquely here for you.
Hook ‘em!
Susie Smith | Director, Texas Parents
Amy and Franco van Heijningen | Texas Parents Ambassadors Council 2024-2025 Co-chairs
Franco and Amy with Nicole (‘20, ‘22), Kirsten (‘23), David (‘26) and Sophie
