The Ultimate Guide to phone systems for small business (2022)

The Ultimate Guide to phone systems for small business (2022) Any phone systems for small business that wants to do well needs a phone system. Sixtyeight percent of customers would rather pick up the phone than use any other method to make a purchase decision.

There are many business phone providers, but it can be hard to figure out which one is best for your business. This article will tell you what your choices are and what to watch out for.

What is a phone systems for small business?

Traditional private branch exchange (PBX) systems and cloud-based VoIP systems are the two main types of phone systems for small businesses. Traditional PBX requires hardware, is based on-site, and is mostly used by bigger companies.

Small businesses should use VoIP systems that are based in the cloud. It is stored in the cloud, so anyone with an internet connection can use it. VoIP gives your business modern phone system features and is managed on a subscription basis by a service provider.

What should I look for in a phone systems for small business?

Here are some things a small business should look for in a phone system provider: ●

Quality and Reliability: Your provider is in charge of the service's quality and dependability. You should ask and make sure that they guarantee uptimes of at least 99.999%.

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Ease of Installation: Make sure the installation process goes smoothly and is easy to understand.

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Cost: Cost management is an important part of running a small business. Cloudbased VoIP systems are the best value because you don't have to buy any hardware.

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Support: Once the software is installed and set up, you need a provider who can help you when problems arise.

Must-Have Features for phone systems for small business

Here are some of the most important features you should look for in a phone system: ●

Standard Features: Every phone system should have these basic features: call parking, call forwarding, three-way calling, caller ID, call transfers, and a conference bridge.

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Scalability: With cloud-based VoIP, you can add or remove users from the dashboard to change the size of your phone system. Traditional systems, on the other hand, need phone lines and wires.

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Compatibility: It's important for small business phone systems to work on both desktops and mobile phones. Everyone on your staff should be able to use their phones from anywhere.

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Security: Your VoIP service provider is in charge of all of your phone system's security protocols. You want to make sure that your business calls are encrypted and that no one can listen in on them.

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Integrations: Your CRM and other business applications should work well with your phone system. The integration makes sure that your data is the same on all platforms, which increases productivity and efficiency.

Phone Systems Options for Small Businesses Here are three phone systems that small businesses can choose from: ●

Business landline phones have been the standard way to do business for more than a century. They connect through physical wires and are only suggested when a business doesn't have a good internet connection. If your internet or power goes out and you have a regular landline phone, you can still use it.

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Small Business VoIP Phone Systems offer high-definition video and audio calls, messaging, cloud PBX with auto-attendant, unlimited extensions, and other modern features all on one platform. It lets you call long distance from anywhere, as long as you have an internet connection. Compared to traditional PBX, it costs less money.

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Private Branch Exchange, or PBX, is a private telephone network that handles calls coming in and going out. To connect to the telephone network, you need a physical space and hardware.

Setting Up Your Small Business Phone System Cloud-based VoIP is the best phone systems for small business. Cloud-based VoIP phone systems are easy to set up and don't take long to do so. They don't need to be set up onsite, which is a complicated process.

Get the mobile and desktop apps from the provider. Create an account and choose the phone numbers you want to use. Set up the other features so that they work best for your business.

You can use a traditional business phone if your small business has an office and no employees who work from home. With plug-and-play features, IP desk phones aren't too hard to set up.

Conclusion Now you have learned the things that matter most when getting a small business phone system. As a small business, you should think about getting a unified communications platform that fully empowers your employees and improves customer experience overall.