Turning Point Scotland annual report 2014/2015

ANNUAL REPORT 2014/2015

MAKING SERVICES FIT PEOPLE HOUSING SUPPORT | CARE AT HOME | RESIDENTIAL CARE | REHABILITATION | CRISIS INTERVENTION | SOCIAL ENTERPRISE

CONTENTS

CONTENTS | Page 3

Chair’s Report .........................................................................................................4 Chief Executive’s Report..........................................................................................6 Milestones ..............................................................................................................8 Turning Point Scotland Celebrates 15 Years Glasgow Drug Crisis Centre Turns 20 Achievements and Celebrations ............................................................................. 12 Housing First Charter For Involvement Care Accolades Perth & Kinross Queen’s Baton Relay Developments ........................................................................................................18 Branding TPS Staff Connects Glasgow Drug Crisis Centre 218 Cabinet Secretary Visit TPS Connects Trust Rugby International Housing First in Renfrewshire & East Dunbartonshire Lockerbie Launch Rosie’s Retro Board Of Directors.................................................................................................26 Financials..............................................................................................................28 Service Directory...................................................................................................30

CHAIR’S REPORT

CHAIR’S REPORT | Page 5

There are a number of members of staff around Turning Point Scotland who have been with the organisation since the very beginning and their hard work and professionalism are the reason the organisation is now one of the leading social care providers in the country.

There have been a number of new and exciting innovative projects developed recently including Rosie’s Retro and, Turning Point Scotland Dumfries & Galloway’s Lockerbie service, not to mention our involvement with the Low Moss Public Social Partnership which helps short-term prisoners adapt to life once they leave prison.

It has been a privilege and a real honour to have been Chair of Turning Point Scotland as the organisation marked 15 years as an independent charity.

This report focuses on Turning Point Scotland’s milestones, celebrations and achievements and I hope you find it an interesting read.

The organisation has more than doubled in size in terms of the number of services it provides around the country and turnover is nearly five times the amount it was back in 1999 prior to the separate charity being set up.

Sustainable growth is important because it means Turning Point Scotland can support even more people with challenging and complex needs.

Given that nearly half of the lifetime of the organisation as an independent charity has been dominated by the fall out of the global financial crisis and subsequent local and national government budget cuts, these are particularly impressive achievements.

The expansion of Turning Point Scotland Renfrewshire Housing First and Turning Point Scotland East Dunbartonshire Housing First has also been hugely exciting. Turning Point Scotland introduced the model to Scotland from the US by providing intensive support to help homeless people with housing to prevent them losing tenancy.

TPS Connects, a forum for people who are willing to use their knowledge of using our support services to help Turning Point Scotland to improve the way we deliver services and inform the development of new projects and services, has also gone from strength to strength and now involves a partnership with Trust Rugby International offering weekly rugby sessions to current and ex-service users.

The previous financial year 2013/14 saw a number of changes to personnel on the Board with four departures and two newly appointed members.

So while change and new faces are to be welcomed, this past year has seen more continuity.

We welcome Arturo Langa to the Board and look forward to working with him in the coming months and years.

Being able to visit new and existing services is one of the main privileges of being a Board member.

My first experience of Turning Point Scotland was in 2004 when I visited the Glasgow Drugs Crisis Centre (GDCC) as part of a Common Purpose programme. The visit opened my eyes to a side of the City I knew nothing about, to the complex needs that people were struggling with and to the amazing support that Turning Point Scotland offered. I vowed to learn more and perhaps help where I could. I did not imagine that 10 years later I would find myself as Chair attending the 20th anniversary of the GDCC, meeting partners, funders and friends past and present and enjoying the entertaining dance and theatre work.

My two-year term as Chair has been a humbling and hugely rewarding experience and now that it is coming to a conclusion, I’d like to thank my fellow Board members and Martin’s team for all their support. The focus now is ensuring Turning Point Scotland continues to grow and develop into the next 15 years and beyond.

Elizabeth Gray Chair

CHIEF EXECUTIVE’S REPORT

CHIEF EXECUTIVE’S REPORT | Page 7

All across our services and locations we have been marking a real variety of achievements, milestones and celebrations.

Special mention goes to our service in Perth & Kinross for achieving grade six in all categories by the Care Inspectorate for the fourth year in a row.

One of the most significant of these is Turning Point Scotland’s Glasgow Drug Crisis Centre marking 20 years since its inception.

While the Turning Point Scotland brand is established as one of the leading social care providers in the country, we have been working hard to strengthen our individual service brands. We have given many of our services new names based on the type of service they deliver and their geographical locations. This helps strengthen our overall corporate identity to reflect the positive reputation we already have.

The service was created as part of the response to the major public health crisis posed by injecting drug use in the early 1990s.

But while adapting to new challenges and risks the service continues to work with people to build the foundation stones for sustained recovery. The service still provides vital support to people in crisis now as it did then, helping to prevent tragedies to people and their families.

This has been an exciting year for Turning Point Scotland as the organisation reached its 15th year as an independent charity.

From the continued success of our oldest service to one of our newest, Turning Point Scotland Glasgow Housing First is thriving and continues to deliver positive outcomes, after the three year pilot came to an end.

Not only did it win a Care Accolade in 2014 but the model expanded into other local authority areas including Renfrewshire and East Dunbartonshire. Two new services are now in operation as a result.

Changes like these can be challenging during the transition and I would like to thank staff in services as well as all our partners and commissioners for their patience and cooperation during this process.

As we celebrate and reflect on the last 15 years I should highlight that it is through the hard work and commitment of our dedicated employees, people all over the country who ensure we deliver quality services to the people we support. It is the tireless work from such people every day that has helped build and develop us as an organisation we can all be proud of. I would therefore like to finish by saying a huge thank you to our staff.

I hope you enjoy reading this annual report, hearing about our successes and finding out more about the work of Turning Point Scotland as we continue to help build positive lasting change to the lives of the people we work with.

Martin Cawley Chief Executive

MILESTONES

MILESTONES | Page 9

Turning Point Scotland Celebrates 15 Years Turning Point Scotland marked and celebrated a number of key milestones in its history last year.

We have now been an independent charity for 15 years. The organisation became fully devolved from Turning Point in 1999 and in that time has grown and developed into one of the biggest social care charities in Scotland.

We began with 15 services in Glasgow, Edinburgh and Aberdeen and 180 staff. We now have 36 services and 1,250 support staff, operating in 18 local authorities stretching from Aberdeenshire and Moray, to Dumfries & Galloway. Turnover has grown from £4.5 million in 1998 to £27.5 million in the last financial year.

In the period covered by this report, nearly 9,000 people were being supported by Turning Point Scotland, with the numbers of people on a programme with our services having grown by almost 9%.* To mark a decade and a half, a special booklet was produced ‘15 Stories, 15 Years’ celebrating the achievements and progress of people we support across the range of our services.

While the organisation has diversified into a number of new areas and ways of delivering services, we still have the same underpinning values of providing person-centred support ‘making services fit people’. Our aim is still to provide positive lasting support to the people who use our services.

*8,981 individuals supported (4,325 referrals; 2,814 assessments; 1,842 on programme) – does not include needle exchange data. Comparison with 2013/14 figures as follows – 1% more individuals supported (-2.2% fewer referrals; 1.2% more assessments; 8.6% more individuals on programme)

Glasgow Drug Crisis Centre Turns 20 The Glasgow Drug Crisis Centre celebrated its 20th anniversary last year. As one of the original services, the Glasgow Drug Crisis Centre pre-dates the development of Turning Point Scotland as an independent charity.

The service was set up in 1994, as part of the response to the serious public health crisis posed by the steep rise in injecting drug use in the late 1980s and early 1990s.

The service was officially opened the following year after opening,

by HRH Diana, Princess of Wales, when the service was still part of UK wide organisation Turning Point.

Although the challenges posed by substance misuse have changed since 1994, we still provide the same vital harm reduction support, to reduce the risks to individuals from drug misuse and to protect public health.

The service brought together service users, family members and staff past and present at a special open day to mark the 20th anniversary.

For many who have been affected by substance misuse this was a poignant and inspiring day, with a variety of activities taking place to look back at the role and history of the Glasgow Drug Crisis Centre, celebrating the positive impact and contribution to many people’s lives.

Page 10 | MILESTONES

Substance Use at GDCC (1st April 2014 - 31st March 2015)

80% Legal 60%

Prescribed Illicit

40%

20%

Methadone

Heroin

Dihydrocodeine

Diazepam

Crack cocaine

Cocaine

Cannabis

Buprenorphine

Alcohol

0%

40% 65% 80% 37% Nearly 1 in 2 individuals stated at assessment that they were alcohol dependent

of individuals were dependent on diazepam (Valium) - the majority of use was illicit

of individuals were regular heroin users

Over 1 in 3 individuals were in receipt of methadone prescription

MILESTONES | Page 11

What people we support say

I came to Turning Point Scotland in December 2007. In those days I was a really frustrated, and often angry person. I hated feeling I had no control over anything. Since then, bit by bit I have been able to take control of my life. With Turning Point Scotland I make the decisions in my life.

I trust my support workers; they earned that trust and kept their promises. I thought they would have given up on me but they didn’t. I wouldn’t be here today if it wasn’t for this support.

Throughout addiction you allow yourself to be bullied and manipulated. You end up in relationships you don’t want to be in. The support I’ve received from Turning Point Scotland has helped me see my good qualities, my good points, start taking care of myself.

I’d like to stay in recovery. This is the happiest I’ve ever been. First time in my life. I’m 41 now and I’ve never been this happy. Going through my recovery I have found out a lot about myself. It’s probably a good place to stay.

As Helen’s parents we have seen a gradual positive change in Helen over the past ten years. We firmly believe this change has been principally due to her involvement with Turning Point Scotland and the support that she gets from the team in Ayr.

ACHIEVEMENTS AND CELEBRATIONS

ACHIEVEMENTS AND CELEBRATIONS | Page 13

Housing First Turning Point Scotland has established Housing First as a radical approach to addressing homelessness in Scotland.

The success of the initial three year pilot was confirmed following an independent evaluation by Heriot Watt University’s Professor Sarah Johnsen.

This report was published and concluded the initial success of the service is helping some of the most challenging people with a history of homelessness and substance misuse to sustain their tenancies.

Many of these individuals traditionally don’t engage with support services but the positive relationships between staff and people using the service are helping to overcome some of the challenging issues service users faced in the past.

To share, highlight and discuss these positive findings from the three year evaluation, we held a seminar bringing together agencies and local authorities at St Mungo’s Museum in Glasgow.

We have also begun working in a new partnership with the University of Strathclyde International Public Policy Institute’s new Centre for Health Policy.

Deborah Padgett, Professor of Social Work and Global Public Health at New York University was invited to Scotland to address an audience of delegates on poverty, housing and homelessness.

Rigorous research has shown time and again that Housing First brings greater housing stability, cost savings and reduced substance use.

Professor Padgett

The Housing First approach was a significant part of the discussions, which included former Chief Medical Officer for Scotland, Sir Harry Burns. The event was supported by Turning Point Scotland, Strathclyde University, Glasgow City Council and the Scottish Government.

Ian Irvine, Operations Manager for Turning Point Scotland, was influential in bringing the Housing First model to Scotland as the first UK pilot, earning him a Winston Churchill Memorial Trust Fellowship learning visit to America and Canada.

He was presented with a medal and met Her Majesty the Queen at a special reception at Buckingham Palace to mark the 50th anniversary of the Fellowship.

Page 14 | ACHIEVEMENTS AND CELEBRATIONS

Delighted to have signed the Charter for Involvement.

We are committed to listening to and responding to people we support Charter for Involvement @turningpointsco

We are committed to listening and responding to the views of people using services and involving them in important decisions.

30/01/15

Along with 22 other charities and voluntary organisations, we have signed up to the Charter for Involvement.

The Charter sets out 13 standards that organisations should meet in order to have service users fully involved in services.

Members of the National Involvement Network (NIN) helped to write, design and produce the charter including three people supported by Turning Point Scotland.

An event at the Scottish Parliament was held to launch the new Charter for Involvement and Turning Point Scotland’s Chief Executive Martin Cawley joined the three NIN representatives to explain the organisations’ commitment to the charter.

Turning Point Scotland

This week our Chief Executive and 3 people that we support attended an event at the Scottish Parliament to launch the new Charter for Involvement. Brian, Elizabeth and Kevin played an active part in producing the Charter and at the presentation this week. Well done to them for this achievement!

Congrats to Brian Robertson from @turningpointsco for his election as Vice Chairperson of National Involvement Network #NIN #involvement

@ARCScot 05/08/2014

ACHIEVEMENTS AND CELEBRATIONS | Page 15

Turning Point Scotland Perth & Kinross We aim to provide the highest levels of support to individuals with challenging and complex needs.

Turning Point Scotland Perth & Kinross is a great example of offering a consistently high level of support to the people who use the service.

The service has been operating since 2007 providing support to people with learning disabilities and associated challenging behaviours.

We have achieved grade 6, the highest award, in all categories assessed by the Care Inspectorate.

Care Accolades Turning Point Scotland has had some extra special reasons to celebrate during the 15th anniversary year as an independent charity.

The organisation strives to innovate and try new ways of delivering services to improve the lives of people being supported.

Our Glasgow Housing First service is a prime example of this and was recognised by winning a Care Accolade in the adults and older people category organised by the Scottish Social Services Council (SSSC).

And the winner of Adults and Older People category is‌ Turning Point Scotland! Well done @turningpointsco #careac

< Inbox (21) From: Peter Jung (Operations Manager) To: perth&kinross@turningpointscotland.com

Subject: Fantastic Achievement

@SSSCcareac 10/06/14

Over 200 people gathered for the ceremony in Perth to recognise and celebrate the exceptional practice in social services in Scotland.

Hi Simon and the team in Perth!

I think this is a quite remarkable accomplishment, getting grades of six are difficult enough but achieving these across the board for the 4th year running is a very special achievement and is a measure of the consistently high standard of support provided. Congratulations to Simon and the whole staff team in Perth.

Page 16 | ACHIEVEMENTS AND CELEBRATIONS

Queen’s Baton Relay The most rewarding thing to celebrate is the inspiring individual stories of progress and personal development among people being supported, in particular those that have overcome adversity.

John Sheridan celebrated his 25th anniversary of abstinence from drugs after 12 years of addiction.

John has worked at the Glasgow Drug Crisis Centre since it opened 20 years ago, and is a practitioner there, the longest serving member of staff.

This outstanding commitment was recognised when he had the honour of taking part in the Glasgow 2014 Queen’s Baton Relay in Glasgow.

He also celebrated his 56th birthday on the day he carried the baton, cheered on by friends, family, colleagues and the people we support through the streets of Glasgow.

John also succeeded in achieving another personal goal as last year he completed climbing all 282 of Scotland’s Munros.

John Sheridan celebrates his 25th anniversary of abstinence from drugs, taking part in the Queen’s Baton Relay

@turningpointsco 16/07/14

It’s a great honour for me to take part in the Queen’s Baton Relay and I’d like to thank all of my colleagues who nominated me.

I work as part of a great staff team who have helped thousands of people over the last 20 years on their personal journeys towards recovery.

I honestly think we help keep people with drug and alcohol problems alive, and provide a lot of valuable work and training with residents and other service users towards harm reduction; this work continues to help save lives and is responding to new challenges such as legal highs and steroid users.

ACHIEVEMENTS AND CELEBRATIONS | Page 17

DEVELOPMENTS

DEVELOPMENTS | Page 19

TPS Connects Trust Rugby International Turning Point Scotland’s membership scheme for the people we support past and present, TPS Connects, has been offering members the chance to develop new skills to boost their leadership, team work, as well as improve health and well-being.

Working in partnership with Trust Rugby International, members have been trying out the game in small training and coaching sessions to develop their skills, as well as getting the opportunity to participate in small sided games.

Several members have trained as coaches themselves and now lead the sessions.

The groups using the service continue to grow as word of mouth spreads and we will look for more ways we can use sport to improve people’s confidence, self-esteem and on-going recovery.

It’s good to look forward to. Not a lot of people are into rugby, most folk are kicking a football about. Now we are all quite good at it.

We all know how to run with the ball and kick it.

Housing First in Renfrewshire & East Dunbartonshire Our Glasgow Housing First service continues to develop and grow in reaching and supporting individuals who often do not readily engage with services.

As we promote the work we do, more housing associations are supporting the model in the city and this is helping to encourage other local authorities in Scotland to consider the model as a positive option to reduce homelessness.

The knowledge, experience and learning taken from Housing First in the city has now been applied in other parts of the country.

We have now developed Housing First services in Renfrewshire and East Dunbartonshire, set up in collaboration with the local authorities and developed as a response to local demand. We are really excited at the prospect of rolling the model out further.

Delighted to be delivering our independent report on @RenCouncilNews implementation of #housingfirst provided by @turningpointsco

Thomas: Just a wee text to say thanks for coming to see me and thanks for helping me out today. I am really grateful for everything that you are doing for me.

A unique housing pilot in Renfrewshire is helping homeless people set up home @turningpointsco

TPS Connects Member @RenCouncilNews 30/06/15

@1HomelessAction 29/06/15

Page 20 | DEVELOPMENTS

Branding We have been focusing on improving, strengthening and growing the brand across the organisation and developing our services.

This involved creating new sub branding of the 36 services, to bring them closer to the overall Turning Point Scotland corporate identity.

Each service has been given a new name to better reflect its identity within the organisation based on location and the type of support it offers.

We have been working together with our individual services locally to notify people being supported, their families, referrers and the different agencies we work with, both directly and through the media. We appreciate everyoneâ&#x20AC;&#x2122;s support in this respect.

Glasgow Drug Crisis Centre The Glasgow Drug Crisis Centre has been offering vital harm reduction support in the city for 20 years. The service is well placed to adapt to the changing nature of drug misuse both in the longer term and at short notice.

There is an Outreach team actively working within the local community to help signpost the full range of support services available to individuals who do not normally engage with traditional services.

Following an outbreak of Botulism, the service helped the public health response, working with the NHS by giving out foil kits to reduce the risks posed by injecting drug use.

We have had an employee representative council for many years. The aim is to ensure good communication between employees and management. It offers a platform to discuss ways of developing the organisation overall as well as improving the experience of working for Turning Point Scotland.

Following changes to the structure and administration, the employee representative council has been rebranded and is now called TPS Staff Connects.

The new look forum is being promoted widely throughout Turning Point Scotland to help raise awareness among staff and new employees in particular.

During the last year an independent review was carried out by Rivernorth Charity Consultancy and Training. This showcased the benefits of the model but also key findings with a number of recommendations were made based on feedback from service providers, clinicians and the people who use the service who highlighted areas we could develop further.

The main areas to review and develop further focused on referral and care pathways, the harm reduction model, advice services and management and leadership.

The findings were shared with an invited audience of key partners and Turning Point Scotland is working with partners Glasgow City Council and NHS Greater Glasgow and Clyde to take forward the main recommendations arising from the review.

Itâ&#x20AC;&#x2122;s an opportunity for people to raise issues, thatâ&#x20AC;&#x2122;s still fundamentally why it was developed as a communication mechanism; it is also to have access to senior managers. Martin Cawley is there and chairs the meeting so people have direct access to the most senior manager in TPS. Katherine Wainwright, Head of HR

Service users and stakeholders consistently say that GDCC provides a unique, accessible, holistic and non- judgemental service to complex drug users, with fewer barriers than mainstream services.

There is a clear focus on alleviating crisis and harm reduction as the first step to recovery.

Review of Glasgow Drug Crisis Centre Final Report - Summary, December 2013, Shivali Fifield, Rivernorth Charity Consultancy and Training

DEVELOPMENTS | Page 21

Glasgow Drug Crisis Centre in numbers ON AVERAGE, SERVICE USERS HAVE

404

7

138

TOTAL NUMBER OF REFERRALS 16-20 21-25 26-35 36-45 46-55 56-65 Over 65

PRESENTING ISSUES PER PERSON

GENDER OF REFERRALS

(e.g. Poly drug misuse, mental health, physical health, risk of overdose, blood borne viruses, relapse, housing, hopelessness)

6 27 160 229 109 9 2

AGE OF REFERRALS

1 2 3

385 97 60

OR MORE

NUMBER OF TIMES PEOPLE HAVE ACCESSED THE SERVICE

6% 53%

Stimulants

37%

PIEDs (Performance and Image Enhancing Drugs)

3%

NPS (New Psychoactive Substances)

1%

Heroin

Other

DRUGS INJECTED GDCC – 1st April 2014 to 31st March 2015

Page 22 | DEVELOPMENTS

218 Cabinet Secretary Visit

Mr Matheson stated that Scotland needed to take a more radical and ambitious approach to female offending by investing in smaller regional and community-based custodial facilities across the country using 218 as a model, an approach more closely aligned with the vision set out by Dame Elish Angiolini.

Our 218 service has supported women with a history of offending behaviour for over 10 years and has a highly positive reputation not only within Glasgow but nationally. This could not have been achieved without the support of key partners including Glasgow City Council, NHS Greater Glasgow and Clyde and The Scottish Government.

Turning Point Scotland 218 has received widespread coverage in the national media as a pioneering model for alternatives to custody and reducing reoffending, by addressing the underlying causes of offending behaviour such as mental health issues and alcohol and drug misuse. It allows women to access more appropriate health and well-being support while maintaining family and community links.

The service was chosen as the venue where the Cabinet Secretary for Justice, Michael Matheson MSP, announced that plans for one new large female prison in Inverclyde would not go ahead.

4

Michael Matheson MSP, Cabinet Secretary for Justice

5

DUNBARTONSHIRE

50

159 1

1

NORTH LANARKSHIRE

RESIDENTIAL

DAY SERVICES

4

47 112 6

Average number of days per person in residential unit

GLASGOW

2

SOUTH LANARKSHIRE

Number of women that started the programme

The 218 centre in Glasgow provides exactly the type of sophisticated approach that I would like to see as part of our plans for the way in which we look after women in custody.

Average number of days per person in day services

Average number of days from referral to first assessment appointment

DEVELOPMENTS | Page 23

218 Service in numbers ON AVERAGE, WOMEN AT 218 HAVE

92

331

PRESENTING ISSUES PER PERSON

TOTAL NUMBER OF REFERRALS (all female) Alcohol Buprenorphine Cannabis Cocaine Crack cocaine Diazepam Dihydrocodeine Heroin Methadone

ON AVERAGE, MEN AT LOW MOSS PSP HAVE

PRESENTING ISSUES PER PERSON

(e.g. substance misuse, legal/criminal issues, mental/ physical health, housing, self-harm, abuse, bereavement)

(mainly substance misuse, mental health, homelessness)

42% 2%

5% 17%

4% 3% 29% 2% 28% 5%

SUBSTANCE USE

50

PERCENT OF SERVICE USERS HAVE AT LEAST 1 CHILD

34% Legal

Illicit

Prescribed

According to the Scottish Government's Scottish Index of Multiple Deprivation, 30% of Glasgow City is the most deprived in Scotland across multiple factors like housing, crime, education, health, income and employment.

GDCC â&#x20AC;&#x201C; 1st April 2014 to 31st March 2015

Page 24 | DEVELOPMENTS

Lockerbie Launch

Ian’s Story

Turning Point Scotland Dumfries & Galloway has provided support in the area for over fifteen years supporting people learning disabilities, autism, dementia and neurological conditions.

Ian, who had lived in institutions and more recently a shared community house, was one of the first people to benefit from the move to Douglas Mews, Lockerbie.

Ian’s experience of community living prior to his move meant that he faced barriers, not only in accessing the local community and social events, but his access in his own home was restricted to certain areas due to his physical needs.

The service has opened a new location in Lockerbie offering a range of individual and shared housing near the town centre.

There is a staff base on site allowing support to be offered at all times but there is also accommodation suitable for individuals to prepare them for the transition to mainstream housing tenancies.

Following the success and development of Rosie’s Social Enterprises in Aberdeen, we have developed a social enterprise in Ayr. Located in the Kyle shopping centre in the middle of Ayr, Rosie’s Retro sells specially designed and hand-crafted products supplied by local designers as well as people who use our services.

It provides workplace opportunities for adults with learning disabilities to gain valuable experience in retail and customer service and has studio space which is used for craft, drama and adult learning workshops.

With Ian in mind, his family, Turning Point Scotland and NHS professionals were able to ensure Ian’s new home met all his needs with all areas fully accessible.

For Ian, living in Douglas Mews means that not only is his own home fully accessible, his local community is also accessible to him.

As well as Ian having the time of his life in his new home and community, family members have commented on how welcome they feel when they visit Ian at any time and how appears much happier in himself. Ian has maintained his long standing scheduled placement within the local day centre who have commented on the excellent standard of his personal presentation and of his mobility aids.

DEVELOPMENTS | Page 25

My name is Stephen and I have been working in Rosie’s Retro since the shop opened 8 months ago. My favourite things to do in the shop are using the till and restocking the shelves but I actually enjoy everything about my job – there is nothing I dislike about working in the shop!

Since I have started working in the shop I have learned lots of skills including how to use the till, how to deal with the general public, how to record stock levels, and how to put stock out on the shelves so it looks nice.

Before I started working in Rosie’s Retro I was a wee bit quiet. I have become more confident and I look forward to coming to work. I really enjoy spending time with the Turning Point Scotland staff and with my colleagues in the shop.

I have been to a lot of events to promote Rosie’s Retro and help at our pop up stalls. This was a little scary at first but I felt encouraged by the fact my colleagues and staff I know were there. This was different from working in the shop but I had a lot of fun!

My Dad has noticed a big difference in me since last year. He said it is great that I am getting out and learning new skills and that my confidence has grown. He is also very proud of us for winning awards.

You never know what will happen in the future but hopefully I will get full time employment in retail, gardening or cleaning, as these are the things I enjoy the most. I feel this is more likely now I have had training with Rosie’s Retro.

BOARD MEMBERS

BOARD MEMBERS | Page 27

Board of Directors

Executive Team

Elizabeth Gray

Martin Cawley

(Chair)

Sheila Fazal (Vice Chair)

Ewan McIntye Tony Cameron

(Chief Executive)

Kenneth Crawford (Director of Finance & Resources)

Wendy Spencer (Director of Operations)

Jo Pike

Craig Winter

Alyn Smith

(Director of Business Development & Improvement)

Dorothy McElroy Alan Rowley Craig Findlay Robert MacIntosh Brian Oâ&#x20AC;&#x2122;Suilleabhain Arturo Langa (appointed on 28th April 2014)

FINANCIALS

FINANCIALS | Page 29

Statement of Financial Activities (incorporating income and expenditure account) For the year ended 31 March 2015

Unrestricted Funds

Restricted Funds

2015

2014

£

£

£

£

370,966

-

370,966

436,566

19,901

-

19,901

25,047

26,807,286

268,918

27,076,204

26,041,894

27,198,153

268,918

27,467,071

26,503,507

-

-

-

6,398

28,505

0

28,505

29,663

27,187,917

198,540

27,386,457

26,353,260

Loss on sale of fixed assets

8,598

-

8,598

-

Total resources expended

27,225,020

198,540

27,423,560

26,389,321

(26,867)

70,378

43,511

114,186

10,899,049

-

10,899,049

10,784,863

10,872,182

70,378

10,942,560

10,899,049

Incoming resources Incoming resources from generated funds – Voluntary income – Investment income Incoming resources from charitable activities Total incoming resources

Resources expended Costs of generating funds – Costs of generating voluntary income Governance costs Charitable activities

Net incoming resources Total funds brought forward Total funds carried forward

All income and expenditure is from continuing activities.

Page 30 | SERVICE DIRECTORY

SERVICE DIRECTORY ABERDEEN

AYRSHIRE

EAST DUNBARTONSHIRE

Turning Point Scotland Aberdeen Housing Support Top Floor 45-49 Holburn Street Aberdeen, AB10 6BR

Turning Point Scotland Ayr 2 West Sanquar Road Ayr, KA8 9HP

Turning Point Scotland East Dunbartonshire Housing First 11-17 Kerr Street Kirkintilloch, G66 1LF

t: 01224 577 327 e: AberdeenHousingsupport@ turningpointscotland.com Turning Point Scotland Rosieâ&#x20AC;&#x2122;s Social Enterprises 45-49 Holburn Street Aberdeen, AB10 6BR t: 01224 575 196 e: Rosies@turningpointscotland.com

ABERDEENSHIRE Turning Point Scotland Northern Horizons 9 St Peter Street Peterhead Aberdeenshire, AB42 1QB t: 01779 470 490 e: Aberdeenshire@turningpointscotland.com Turning Point Scotland PITSTOP 63 Moray Road Fraserburgh Aberdeenshire, AB43 9QX t: 01346 512 056 e: AberdeenshireHousingsupport@ turningpointscotland.com

t: 01292 886 589 e: Ayr@turningpointscotland.com Turning Point Scotland Prestwick 31 Ardfin Court Prestwick, KA9 2LU

t: 0141 776 4827 e: edhf@turningpointscotland.com

EDINBURGH

t: 01292 671 396 e: Prestwick@turningpointscotland.com

Turning Point Scotland Edinburgh 5 Links Place Edinburgh, EH6 7EZ

DUMFRIES & GALLOWAY

t: 0131 554 7516 e: Edinburgh@turningpointscotland.com

Turning Point Scotland Dumfries & Galloway 22 Newall Terrace Dumfries, DG1 1LW t: 01387 247 123 e: dumfries&galloway@turningpointscotland.com

DUNDEE Turning Point Scotland Dundee 2 Coldside Road Dundee, DD3 8DF t: 01382 818 094 e: Dundee&Angus@turningpointscotland.com Turning Point Scotland Angus 74 Castle Street Forfar Angus, DD8 3AB t: 01382 818 094 e: Dundee&Angus@turningpointscotland.com

Turning Point Scotland Edinburgh Visiting Support Services 5 Links Place Edinburgh, EH6 7EZ t: 0131 554 7516 e: Edinburgh@turningpointscotland.com

GLASGOW Turning Point Scotland 218 18 Bath Street Glasgow, G2 4HW t: 0141 331 6200 e: 218@turningpointscotland.com

SERVICE DIRECTORY | Page 31

Turning Point Scotland Glasgow Alcohol Rehabilitation Service Garscube House 840 Garscube Road Glasgow, G20 7ET

Turning Point Scotland Glasgow Supported Living Service 11 Bressay Road Barlanark Glasgow, G33 4UX

MORAY

t: 0141 948 0092 e: Gars@turningpointscotland.com

t: 0141 781 1496 e: glasupportedliving@turningpointscotland.com

t: 01343 556 466

Turning Point Scotland Glasgow Drug Crisis Centre 123 West Street Glasgow, G5 8BA

Turning Point Scotland Milestone 26 Orr Street Bridgeton Glasgow, G40 2AJ

t: 0141 420 6969 e: GDCC@turningpointscotland.com Turning Point Scotland Glasgow Housing First 121 West Street Glasgow, G5 8BA t: 0141 429 8032 e: glasgowhousingfirst@turningpointscotland.com Turning Point Scotland Glasgow Homelessness Service 112 Commerce Street Tradeston Glasgow, G5 8D t: 0141 420 1929 e: glahome@turningpointscotland.com Low Moss PSP Links Centre 190 Crosshill Road Bishopbriggs Glasgow, G64 2QB t: 0141 762 9652 e: Lowmoss@turningpointscotland.com Turning Point Scotland Glasgow Housing Support 54 Govan Road Glasgow, G51 1JL t: 0141 419 4520 e: GlasgowHousingSupport@ turningpointscotland.com Turning Point Scotland Glasgow Social Opportunities 54 Govan Road Glasgow, G51 1JL t: 0141 419 4520 e: glasocialopps@turningpointscotland.com

t: 0141 556 5880 e: glaeastrecovery@turningpointscotland.com Turning Point Scotland Glasgow Housing Support 1 Shawpark Court Flat 0/4 Maryhill Glasgow, G20 9AG t: 0141 946 5870 e: GlasgowHousingSupport@ turningpointscotland.com

Turning Point Scotland Elgin Greyfriars Close, Elgin, IV30 1ER

NORTH LANARKSHIRE Turning Point Scotland North Lanarkshire Unit 74 Fountain Business Centre 19 Ellis Street Coatbridge, ML5 3AA t: 01236 426807 e: NorthLanarkshire@turningpointscotland.com

PERTH & KINROSS Turning Point Scotland Perth & Kinross 3 Grosvenor House Shore Road Perth, PH2 8BD t: 01738 639 950 e: Perth&Kinross@turningpointscotland.com

Turning Point Scotland South East Alternatives Adelphi Centre Room 13a 12 Commercial Road Glasgow, G5 0PQ

RENFREWSHIRE

t: 0141 429 7229 e: glaserecovery@turningpointscotland.com

t: 0141 840 2299 e: Renfrewshire@turningpointscotland.com

INVERCLYDE

Turning Point Scotland Renfrewshire Housing Support 1 Sandyford Road Renfrew, PA3 4HP

Turning Point Scotland Inverclyde 4 Argyle Street Greenock, PA15 1XA t: 01475 729 124 e: Inverclyde@turningpointscotland.com Turning Point Scotland Inverclyde Housing Support 12A Clarence Street Greenock, PA15 1LR t: 01475 729124 e: Inverclyde@turningpointscotland.com

Turning Point Scotland Renfrewshire 1 Sandyford Road Renfrew, PA3 4HP

t; 0141 840 2299 e: RenfrewshireHousingSupport@ turningpointscotland.com Turning Point Scotland Renfrewshire Housing First 1 Sandyford Road Renfrew, PA3 4HP t: 0141 840 2299 e: hfr@turningpointscotland.com Turning Point Scotland Turnaround 219 Gleniffer Road Paisley, PA2 8UL t: 01505 810 800 e: Turnaround@turningpointscotland.com

Turning Point Scotland 54 Govan Road Glasgow, G51 1JL 0141 427 8200 /turningpointscotland @turningpointsco turning-point-scotland SCO28827