January 2017 by TTG MENA

T H E B U S I N E S S O F S E L L I N G T R AV E L

JANUARY 2017

Destination KUWAIT Determination paves the way to success

ISSUE 302

Focus On MICE Shedding light on a flourishing industry

Update SINGAPORE Creative tactics attract visitors

Exclusive INTERVIEW Mövenpick’s new CEO, Olivier Chavy, shares his plan of action

EXPRESSIVE INDIVIDUALITY A unique and vibrant identity, expertly combined with a strategic tourism approach, makes Morocco one of North Africa's most coveted travel destinations

CONTENTS > YOUR GUIDE 04

NEWS & CALENDAR

INTERVIEW

IT’S A NEW DAWN, IT’S A NEW DAY appy New Year to all of you and welcome to TTG MENA’s very first

issue of the year.

DESTINATION KUWAIT

I sincerely hope that you enjoyed the holidays!

With a New Year comes change, resolutions

UPDATE SINGAPORE

on both a business and personal level, and a fresh sense of determination to achieve more

and dream bigger than ever before.

AWARENESS MOROCCO

In terms of change, we have welcomed a new team member. The lovely Aleksandra Wood has now joined the TTG family as a media

FOCUS ON MICE

reporter, and I would like to warmly welcome her! With regards to New Year’s resolutions, TTG’s

PEOPLE ON THE MOVE

resolution is to connect with our readers more and discover what it is that you would

A LETTER FROM... Have a great year!

like to read and find out about. Suggestions

SOCIAL HUB

are always welcome, so please, if you have any, send them through to us. We’d be happy to read them! And finally, our fresh sense of determination is centred on providing you with the highestin-quality news, exclusive scoops and informative reports on the latest regional and

Tatiana Tsierkezou

TTG MENA Editor

international travel trends, as always.

KSA TO WELCOME LUXURY BRAND

HAND IN HAND Marking the start of a new relationship, Banyan Tree Holdings and

an additional five per cent.

Scheduled to launch in 2019,

tara Jeddah, which represents Minor Hotels’ debut in

plans for the brand new Anan-

Saudi Arabia and grows our presence in the GCC to four

tara Jeddah Resort have been

countries. Minor Hotels has been looking for the right

announced by Minor Hotels.

opportunity to expand into Saudi Arabia and we are

The new property, represent-

Executive chairman, Banyan Tree,

ing the very first Anantara-

Ho Kwon Ping commented on the

branded hotel in the country,

game-changing development: “This

will stand on the waterfront in

parties will work together to de-

agreement is not only transforma-

Obhur, Jeddah. It will feature

velop and manage Banyan Tree-

tional for Banyan Tree, but is also

226 guest rooms and 102 two- to

branded hotels around the world.

an innovation for the global hos-

five-bedroom villas. Facilities will

Banyan Tree will additionally ben-

pitality industry. With the current

include a selection of dining op-

efit from access to AccorHotels’

consolidation of mega hotel compa-

tions, fitness and swimming pool

global reservations and sales net-

nies, smaller but also global players

areas, a children’s and teen’s

work, and its loyalty programme.

– many family-controlled – are also

club, and a library, while corpo-

AccorHotels is due to invest an

seeking strategic alliances with the

rate facilities will include

global giants.”

meeting rooms.

AccorHotels have joined forces. Following the partnership, both

initial $17 million in Singaporebased Banyan Tree, and both par-

CEO and chairman, AccorHotels,

pleased to be partnering with SAB Group to launch our luxury Anantara brand in this key strategic market.”

Minor Hotels has been looking for the right opportunity to expand into Saudi Arabia.

Anantara Jeddah Resort will

ties will then co-develop the brands

Sebastien Bazin added: “Our col-

have two receptions and

owned by Banyan Tree around the

laboration with Banyan Tree is a

lobbies, one of which will be for

world. The French hospitality com-

great opportunity to complement

VIP guests.

pany will acquire a five per cent

our business proposition to owners

Chairman and CEO, Minor

stake in Banyan Tree, and will be

with iconic brands, while always bet-

International, William Heinecke

given the opportunity to purchase

ter servicing our guests.”

commented on the news: “We are delighted to announce AnanJanuary 2017

ttgmena.com

NEWS

Exhibition

THAI DEBUT IN ISTANBUL

Calendar

SECOND ROVE IN DUBAI

Dusit International has

East and beyond. We look

partnered with Saudi based

forward to delivering our

maar Hospitality Group has inaugurated its

Abduljawad Holding for the

unique gracious hospitality to

second property, Rove City Center, under the

debut of the company’s first

guests when the doors open

Rove Hotels Brand.

project in Turkey, Dusit Thani

in 2018,”stated group CEO,

Residences Maslak Istanbul.

Dusit International, Suphajee

floors. Some of its key features include interconnecting

Suthumpun.

rooms for families; a lobby lounge and all-day dining

The project is set to launch in August 2018 as part of the

The project, overseen by

Rove City Center boasts 270 rooms across nine

restaurant, The Daily; a 24-hour gym; a pool and a sun-

commercial, business and

property developers Agaoglu,

deck; a 24-hour self-service Laundromat; a boutique

residential hub, Maslak 1453.

will feature 300 upscale

convenience store; plus more.

“We are delighted to partner

apartments, made up of

with Abduljawad to bring the

serviced apartments and

Dusit brand to Turkey for the

branded residences.

first time. This is an important

Facilities include a variety of

The hotel additionally offers set-ups for meetings and events. “Rove Hotels not only supports Dubai's Tourism Vision 2020 by offering a novel, home-grown hotel

step in our global expansion

bars, restaurants, shops and

concept in the midscale sector but will also meet the

and puts us in a good position

more, while the hotel offers

expected demand from international guests during

for further development

easy access to the TEM highway

Expo 2020 Dubai,” declared chief operating officer,

throughout Europe, the Middle

and Istanbul Metro.

Emaar Hospitality Group, Chris Newman.

4 January 2017

JANUARY 26-29 EMITT, Istanbul ,Turkey www.emittistanbul.com • FEBRUARY 7-9 IBTM Arabia, Abu Dhabi, the UAE www.ibtmarabia.com FEBRUARY 22-24 Connect, Ajaccio, Corsica www.connect-aviation.com • MARCH 8-12 ITB Berlin, Germany www.itb-berlin.de/en • MARCH 14-16 MITT, Moscow, Russia www.mitt.ru/en-GB • MARCH 29-31 COTTM, Beijing, China www.cottm.com •

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TTG MENA will be available at these shows

NEW FLIGHTS FROM DOHA TO KRABI Krabi, Thailand has welcomed

region’s tourism hot spots – undeniably some of the

the first Qatar Airways flight

most popular and sought after travel destinations in the

to arrive from Doha, at its

world,” enthused senior vice president of Asia Pacific,

international airport.

Qatar Airways, Marwan Koleilat.

The airline is the first in

“Additionally, the new service to Krabi opens up a

the Middle East to allocate

host of convenient global destinations for the people of

scheduled services to Krabi,

Krabi and its region, and I’d like to thank the Thai people

which include four times

for their continued support over the last 20 years,” he

weekly flights operated by an

further noted.

Airbus A330-200. “I am delighted to be able to inaugurate the first service

The inauguration of the services to Krabi marks the third strategic destination in Thailand serviced by Qatar Airways.

to Krabi, providing travellers

The Qatari airline currently offers flights to Bangkok

from key markets with direct

and Phuket, and will introduce routes to Chiang Mai later

access to Krabi and the

on in the year.

ttgmena.com

NEWS Express Arras was

BRIDGE BETWEEN DUBAI AND BANGKOK

spacious, welcoming and comfortable, and I was pleasantly surprised by the complimentary WiFi throughout the hotel and the tea and coffee making facilities in the room. The breakfast spread at the hotel was great, and I indulged in quite a few delicious croissants and freshly squeezed orange

flydubai recently introduced a new doubledaily service to Bangkok, Thailand.

HOTEL CHECK HOLIDAY INN EXPRESS ARRAS, FRANCE

By Helen Moss

Enthusing on the milestone development,

juice each morning. I was especially impressed by the hotel’s gym and the bar near the reception, which was highly popular among other guests and always full. On the whole, Holiday

CEO, flydubai, Ghaith Al Ghaith declared:

uring my travels to France

location, surrounded by numerous

Inn Express Arras proved

“[The] inaugural flight to Bangkok is a sig-

to commemorate the 100th

fascinating sites steeped in history.

the perfect option during

nificant milestone for our airline and repre-

anniversary of the Battle

Not only this, the town centre was

my adventures and I highly

of the Somme, I chose to

a mere five-minute walk away and

recommend it to those

network. We look forward to offering busi-

stay at the Holiday Inn Express Arras

a train station was directly opposite

looking for comfortable and

ness and leisure travellers from both Dubai

following my arrival by ferry to Calais.

the property.

affordable accommodation

sents the increasing maturity of flydubai’s

and Bangkok increased choice and flexibility

This hotel was in the perfect

My room at the Holiday Inn

in Arras.

across our network.” TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.

January 2017

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INTERVIEW

EXCITING NEW ERA Mövenpick Hotels & Resorts recently welcomed Olivier Chavy as its new CEO. Speaking exclusively to Natalie Hami, Chavy shares his plans for the hospitality company as well as upcoming regional hotel openings

TTG: How do you feel about assuming the position of CEO for one of the world’s most respected hospitality giants? I was extremely pleased to be offered the position at Mövenpick Hotels & Resorts. Hospitality is in my DNA – I have been privileged to work with some of the key players in the hotel business. Mövenpick is a fantastic brand with a great Swiss heritage and a long history, and I am proud to have the opportunity to lead it into the future.

TTG: How you will be driving the company forwards? As you know, the hotel business is an extremely competitive environment in which to operate. Existing hotel operators are increasingly diversifying their offer, and at the same time alternatives to the existing hotel model, such as Airbnb, are entering the market. In order to face these challenges, Mövenpick Hotels & Resorts needs to be creative and constantly reinvent

TTG: What other hotels do you have planned for

itself. We are able to do this because we have a solid

the MENA region?

looking at. Mövenpick Hotels & Resorts has a solid presence in the Middle East, where it currently operates 30 hotels,

brand based on our inherent Swissness, our 65+ years heritage in food and hospitality, and the commitment

In 2016 we opened our 11th hotel in Saudi Arabia,

including clusters in Saudi Arabia, the UAE and Jordan,

of our 16,000+ employees.

the Mövenpick Hotel City Star Jeddah, and we are

as well as a good reach across the GCC and the Arabian

expanding our presence in the Kingdom with four

Peninsula.

TTG: Mövenpick recently opened a property in

new properties set to open by 2018. These include

Ultimately, our plan is to continue growing at a

Jeddah. What types of clientele will this hotel be

Mövenpick Residences Al Khobar (2017), Mövenpick

sustainable pace, while ensuring that our values are

attracting?

Hotel Financial District Al Riyadh (2017), Mövenpick

embedded in all of our new properties. Maintaining the

Hotel Apartments Al Tahlia Jeddah (2017) and

strength of our existing relationships and developing new

Mövenpick Hotel Heraa Jeddah (2018).

long-term, win-win relationships are at the core of our

We have three great properties right across the city near to all the major business hubs, which offer easy

Mövenpick has a firm presence in the UAE, as we

development plans.

access to the airport. They are primarily aimed at

are managing five hotels located in vital areas across

business travellers.

Dubai, and as part of our expansion plan in the country,

TTG: Where do you hope to see Mövenpick in the next

we have three hotels in the pipeline: Mövenpick Hotel

five years in terms of growth?

The Mövenpick Hotel City Star Jeddah is mainly a business hotel due to its location close to the

Apartments Downtown Dubai, Mövenpick Hotel Dubai

main exhibition centre in Jeddah and its convenient

Media City and Mövenpick Hotel Apartments Al Burj

We see the Middle East as a key future growth region

business facilities.

Business Bay, which will raise the number of our

for Mövenpick Hotels & Resorts. As we continue to grow

properties in Dubai to eight by 2018.

and expand our properties across the region, our goal is

As Jeddah is a transient city for pilgrims heading to Makkah and Madinah from around the world, we also

We are also looking at Abu Dhabi, Fujairah and Ras Al

to have 45 hotels operating in the Middle East by 2020.

have a lot of pilgrims at our hotels as well as leisure

Khaimah for further expansion throughout the country,

So the expansion – with a special focus on exploring

travellers within Saudi Arabia, as Jeddah is a well-

and we are very keen to see a Mövenpick property in

opportunities in new destinations – is keeping us

known shopping destination.

Oman. Muscat, Salalah and Sohar are all options we’re

very busy.

6 January 2017

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ibar

DESTINATION KUWAIT

TACTICAL FOCUS

A respected tourism player in the GCC, Kuwait is focusing on its MICE sector, while simultaneously working to attract the fruitful leisure segment with new and exciting developments. Tatiana Tsierkezou sheds light on the clear-cut confidence of the country’s movers and shakers n recent years, the oil-rich destination of Kuwait has been working on polishing its reputation as a busi-

this small but charming destina-

ness and MICE hub, while also honing in on ways to

tion was director of business

attract those wishing to absorb its culture.

development and marketing,

TOURISM ADVANCEMENTS

It therefore comes as no surprise that the tourism in-

Jumeirah Messilah Beach Hotel

dustry’s key players are closely eyeing ways in which to

& Spa, Ahmed Jarkass, who ex-

capitalise on both corporate and leisure travel.

clusively said: “People who have

Underlining the determination of Kuwait’s movers and shakers to not

been visiting Kuwait express great

only improve the country’s infrastructure but also facilitate tourism

general manager, The Symphony Style Hotel, Peter

admiration of Kuwaiti culture and

and streamline the overall experience, various developments have been

Schuler told TTG: “Kuwait has traditionally been a very

wish to experience the many at-

underway.

strong destination for business travellers, welcoming

tractions located on the coast of

international visitors throughout the year. The country

the Arabian Gulf.”

Highlighting the significance of MICE specifically,

is growing in importance in the region’s business land-

Director of sales and marketing, Radisson Blu Hotel, Kuwait, Jubran Ibrahim enlightened TTG: “Kuwait started major steps to support the

With the arrival of the cooler

tourism sector as the country began to witness growth in local and GCC

scape, and during the last few months it has hosted a

months, a variety of contemporary

tourism. Examples of these developments are the expansion of the air-

significant number of events and exhibitions that have

cultural activities have emerged,

port to host more arrivals and departures, entertainment facilities such

attracted visitors from around the globe.”

Jarkass explained. These include

as malls, and other attractive activities for both adults and kids.”

Schuler explained that this particular segment is of

art exhibitions, festivals and musi-

vital importance to not only the high-end property, but

cal performances that are widely

country; the Sheikh Jaber Al Ahmad Cultural Centre developed by SSH,

to Kuwait’s entire tourism industry. He added that a

enjoyed by locals and tourists.

which inaugurated in Q4 of 2016.

Ibrahim went on to highlight one game-changing development in the

number of initiatives have been introduced to attract a

“Malls and local concept eater-

greater number of business travellers and event organ-

ies continue to occupy a large part

months, the world-class venue, which reflects Islamic architecture, is set

isers to the country.

of people’s leisure activities, while

to offer tourists and those residing in Kuwait the opportunity to experi-

luxury hotels are also popular

ence inspiring performing arts by leading names in music, film, theatre

try’s leisure segment, Schuler said: “Popular with neigh-

venues. As a luxury landmark we

and more. The freshly unveiled Sheikh Jaber Al Ahmad Cultural Centre

bouring GCC countries, the appeal of Kuwait as a leisure

are continually offering visitors a

is made up of a number of state-of-the art halls, including a 1,200-seat

destination continues to grow and we experience high

series of unique experiences that

concert hall, and boasts parking for 3,200 vehicles.

occupancies throughout holiday seasons such as Eid,

cater to the needs and wants of

National Days and other occasions, predominantly from

guests, who also visit from the

addition: “The Sheikh Jaber Al Ahmad Cultural Centre serves as a model

the KSA and the UAE.”

neighbouring countries of the

of progress forming Kuwait’s new national cultural district. The opening

GCC,” he added.

of the centre has several positive implications on Kuwait and translates

But moving away from MICE and looking to the coun-

Explaining the reasons why tourists are attracted to

10 January 2016

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Forming part of Kuwait’s cultural district and completed in only 22

Jarkass of Jumeirah Messilah Beach Hotel & Spa enthused on the new

DESTINATION KUWAIT With its ongoing development plan and clear vision for the future, Kuwait is capable of enhancing its infrastructure and establishing itself as a unique tourist destination.

that heighten their experience while staying in a hotel. At the core of Symphony Style Hotel’s service is the ambition to ensure our guests feel at home when they stay with us, and our colleagues go out of their way to deliver the brand’s distinctive character of culture and ensure that every moment of a guest’s stay matters.” Highlighting probably one of the most notable trends shaping the Kuwaiti travel industry, and global travel as a whole, was Ibrahim of Radisson Blu Hotel, Kuwait: “The safety of guests has become key. Due to unrest, not only in the region, but also worldwide, the guests often ask about security and safety measures. Our guests’ safety while staying with us is obviously something we take very seriously. That's why Radisson Blu Hotel, Kuwait was certified with the Safehotels Premium Certificate.”

POSITIVITY ABOUNDS With a sense of optimism for the future of Kuwait’s tourism industry in the air, industry stakeholders are working to ensure positive results. Commenting on game-changing plans for 2017 was general manager, Spice Boutique Hotel, Abdul Hameed Radwan, who explained that the hotel has various projects in place that are anticipated to entice more visitors to the property. “We plan to renovate some parts of hotel and lighting, and also improve the menu of our restaurant.” Radwan added that Spice Boutique Hotel has also begun to collaborate with travel companies as part of its tourism activity, to boost awareness and heighten visitor numbers. As for predictions for 2017, Ibrahim said: “We expect a slight growth for 2017 with the improvement of oil prices. The Government’s mega projects will contribute to the market growth.” Meanwhile, Nielsen also shared his opinion: “Cur-

to boosting the cultural side of tourism. “With its ongoing development plan and clear vision

rently, there are government projects in the pipeline

for the future, Kuwait is capable of enhancing its infra-

for 2017. Should they all commence as planned, 2017

structure and establishing itself as a unique tourist des-

will be a fruitful year. The continuous developments

tination,” he told TTG.

of Kuwait's infrastructure will bring in corporate visitors in addition to GCC travellers, especially Saudi

Highlighting yet another development in the country that will also form part of Kuwait’s new cultural district, was resident manager, Inn & Go Kuwait Plaza Hotel, Michael Nielsen: “Kuwait is also building the Sheikh Abdullah Al Salem Cultural Centre. The museum will comprise of a Natural History Museum, Science Museum, Museum of Islamic History, Space Museum, Fine Arts Centre and a 350-seat theatre.”

The appeal of Kuwait as a leisure destination continues to grow.

Also developed by SSH, the Sheikh Abdullah Al Salem

leisure travellers. Inn & Go Kuwait Plaza Hotel will be focusing on providing competitive packages and strengthening our marketing strategies.” Concluding TTG’s investigation, Schuler said: “Corporate travellers and meetings and events business will remain a key focus for the country and Symphony Style Kuwait in 2017, [as the property] is well positioned to cater to this market. Our expanded offering

Cultural Centre will house an impressive variety of

and location provides the ideal venue for any event

permanent and temporary world-class exhibits and art-

further tourism success and growth, key industry players have

planner’s needs, from small-scale board meetings, to

works. The museums will pay homage to Kuwaiti, Islamic

identified various travel trends over the past year.

large conferences and celebrations. As we continue to

and Arab culture and history, while also shedding light

Speaking about this to TTG was Nielsen: “Over the last year,

attract a greater number of leisure and family travel-

on some of the world’s most coveted cultural

travellers to Kuwait have shown increased demand for ‘value

lers, the hotel will be introducing a full floor dedicated

achievements.

for money’ accommodation, amenities and services when

to kids’ and teens’ events and activities, offering

travelling. The decrease in the price of oil is visible in the fluc-

something unique to those travelling with their chil-

tuating low rates in the hospitality industry, hence travellers

dren to Kuwait.”

FULFILLING EXPECTATIONS

are very keen to reap the benefits of a reasonably priced fouror five-star hotel.”

Trying to perfect the balance of corporate and lei-

Also commenting on trends, Schuler shared: “Travellers are And with these developments paving the way for

increasingly demanding home comforts and added touches

12 January 2017

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sure tourism, Kuwait is making the right moves to achieve true tourism excellence within the GCC.

ibar

UPDATE SINGAPORE

ICONIC CHARISMA

improving its competitive edge by revamping its F&B venues.

THE YOUNG ONES A diverse destination, the ‘Garden City’ and aspiring

Contemporary and creative in its new marketing strategy, Singapore is making big plans to reel in visitors, as Natalie Hami discovers

‘City in a Garden,’ has rightfully gained its reputation, with the ability to charm a great deal of travellers – from the foodie to the culture lover, to the nature enthusiast and the business traveller. The activities on tap are endless. Salam of STB noted that Singapore’s range of experiences also continues to diversify with attractions such as the newly opened National Gallery Singapore, the rejuvenated Chinatown Heritage Centre and the upcoming Mandai Nature precinct.

ong dubbed as simply a stopover destination,

at the right place and time.

“It was announced at Tourism Industry Conference

Salam added: “With clear

2016 that the government will be setting aside

Singapore has been

personas based on a combination of

about $700 million in a third five-year tranche of the

working diligently to turn its

psychographics and demographics,

Tourism Development Fund (TDF) from 2016 to 2020

former reputation on its head. With

we will be able to target these

to catalyse the creation of innovative and quality

‘reinvention’ being the key word, this

segments more specifically in terms

tourism products and experiences, and capability and

city-state’s tourism stakeholders

of both channels and messaging. This

have begun to implement new

will result in greater impact due to

strategies set to transform the

higher relevance.”

island’s tourism from its very core. With destinations the world over stepping up their game

FOOD GLORIOUS FOOD

We want to put storytelling at the forefront of our strategy.

talent enhancement efforts among tourism-related enterprises.” With such a plethora of experiences to choose from, CEO, Frasers Hospitality Group, Choe Peng Sum explained that enticing the adventure hungry Millennial traveller is key. “Globally we have seen an increase in tourism

and increasing their marketing

A veritable melting pot of ethnicities,

investments, it has become even

Singapore’s rich history has been

houses; and savouring the authentic

through the rise of the Millennial traveller. With

more necessary for Singapore

passed down in the form of its

and flavourful Peranakan dishes.

increased average wages driving up spending power,

Tourism Board (STB) to sharpen

enviable cuisine. When dining out,

Visit the heartlands and explore the

this new generation of travellers is looking for flexible

its efforts in order to grow visitor

locals usually head to hawker centres

local food culture, as Singapore is

luxury to explore cities like Singapore. Our flagship

arrivals and tourism receipts.

and open air food courts.

also home to some of the best street

property, Capri by Fraser Changi City Singapore, has

food. Expect quintessential Singapo-

been well received by Millennials visiting Singapore and also for those on staycations.”

Area director, Middle East and

Tourism stakeholders are taking full advantage of this, providing

rean dishes such as chicken rice, chilli

Salam exclusively told TTG that the

curious and eager visitors with a

crab, laksa, nasi lemak and char kway

tourism body’s strategy will consist

diverse range of tastes to tantalise

teow.”

of three thrusts centred on stories,

their senses.

Africa, STB, Mohamed Firhan Abdul

fans and channels.

Exclusively confirming to TTG

Sum noted that the brand and property in Singapore is designed to meet the 24/7, ‘always-on’ lifestyle

Meanwhile, a number of Singapore’s key properties are taking

needs of Millennial travellers. Also eyeing the potential of the Millennial traveller,

the destination’s flourishing

their offering up a notch. One such

homegrown serviced residence owner-operator, The

storytelling at the forefront of our

culinary scene was marketing and

property is the vibrant Swissôtel

Ascott Limited (Ascott), has recently launched its

marketing strategy as it can better

communications, Unlisted Collection:

Merchant Court, Singapore, whose

new Lyf brand. The properties will be managed by Lyf

connect our fans with the richness

Singapore Hotels, Lyndel Joyce,

culinary team is led by executive chef

Guards, Millennials who may be residents themselves,

and depth of Singapore. This

who said: “Firstly the large number

Louis Tay. Chef Tay was also the team

community managers, city and food guides, bar

entails a review of our destination

of programmes and campaigns

manager of the National Culinary

keepers and much more. Lyf Guards, guests and

to encompass a fuller spectrum

revolving around F&B signals that

Olympic Team, which clinched

partners can conduct workshops with local craftsmen,

of Singapore beyond a tourism

culinary experiences on this tiny

two gold medals at the recent

hackathons with local start-up accelerators or

destination, and deepening our

island are not to be missed.”

IKA Culinary Olympics in Erfurt,

innovation talks.

“Stories: We want to put

brand story with global campaigns and rich content.” Other focuses include ‘fans’,

Beckoning to foodies spanning the globe, area general manager – Singapore and general manager, Pan Pa-

Germany, putting Singapore in the spotlight of the global culinary scene. Furthermore, executive assistant

CEO, Ascott, Lee Chee Koon said: “Millennials already form a quarter of Ascott’s customers and this segment is poised to grow exponentially. Lyf is a unique accommodation tailored for this demographic,

which is defined as targeting a more

cific Singapore, Gino Tan elaborated

manager, sales and marketing,

sharply defined set of consumer

on some of the island’s much loved

Sheraton Towers Hotel Singapore,

including technopreneurs, start-ups and individuals

segments with distinct personas, as

food experiences: “One of the must-

Tan Meiling explained to TTG that

from music, media and fashion.”

well as protecting and diversifying

dos would be to explore the Perana-

given the highly competitive nature

its market sources, in addition to

kan culture by visiting the charming

of the hospitality industry, the

As this vibrant city-state continues to carve out

‘channels’, which will be used to

Katong and Joo Chiat areas in the

property is constantly looking to

its reputation amongst the must-see destinations

harness technology and social media

eastern part of Singapore; admiring

stay ahead of the game. Meiling

of Asia, curious visitors can look forward to a

to deliver its stories to the right fans,

the well-preserved Peranakan shop

commented that the five-star hotel is

constant flow of innovative experiences.

14 January 2017

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news

UPDATE SINGAPORE

ALL-ROUND SUCCESS STORY

TREAT FOR THE SENSES

Boasting a strong integrated resort model, vice president – sales, Marina Bay Sands, Mike Lee speaks to TTG about how the hotel is creating unforgettable memories for its guests TTG: What’s new at Marina Bay Sands? Our ongoing key focus is to continue to

40,000 delegates. The resort also hosted several

deliver new and unique experiences for our

high-profile celebrity-studded

visitors by innovating and refreshing our

events including the Captain

programming and product offerings. We

America: Civil War Southeast Asia

embarked on our first phase of the hotel

Blue Carpet Premiere with Chris

room refurbishment in 2014. Over 1,000

Evans, Anthony Mackie and Sebas-

rooms in Tower 3 were repainted and fur-

tian Stan in April; the Sony Pictures

Based on the Singapore Tourism Board’s sta-

nished with brand new furniture. We will be

Summit in June with Tom Hanks,

tistics, international visitor arrivals picked up

commencing our next phase of hotel room

Melissa McCarthy and Ron How-

by 12.5 per cent in the first half of 2016 com-

refurbishment for both Tower 1 and 2 in

ard; our annual Festive Light-Up

pared to the same period last year. Marina Bay

ffering guests the chance

early February this year. These refurbish-

with the lead voice and producer

Sands is an iconic destination in Singapore and

to revel in a fresh new look,

ment works are necessary to renew guest

of Disney's latest animatead film

we attract not just international tourists but

experiences when they stay with us.

Moana; as well as the 27th edition

also locals for staycations.

As Asia’s leading business and leisure

Our success is driven by the unique inte-

of the Singapore International Film

Pan Pacific Singapore has launched its swimming pool after a $2 million refurbishment project.

destination, Marina Bay Sands has created

Festival, Singapore’s largest and

grated resort business model. Our priority is

numerous unforgettable memories for our

longest-running film event.

to continue sharpening our business model by

- Singapore and general manager,

guests since we started operations.

According to area general manager

broadening our guests’ touch points across

Pan Pacific Singapore, Gino Tan, the

In October, Marina Bay Sands hosted a

TTG: Singapore has recently

the property and business units, as well as

new swimming pool features two

record number of 17 trade shows and con-

seen a spike in visitor arrivals.

building loyalty to encourage repeat visitation.

large semi-circular swimming pools

ferences. More than half of these events

Why is this and how are you

Continual reinvestment is one way that allows

encircled by luxurious cabanas, day

were repeat shows, and they drew close to

capitalising on it?

us to drive both of these strategies.

beds and sun loungers. Furthermore, the new Poolside bar showcases a refreshed menu featuring signature Pacific-inspired food items and a wide variety of beverages. “The breezy and expansive Poolside is also the perfect venue to hold private cocktail parties, wedding receptions or summer soirees for up

Singapore Changi Airport handled 4.77 million passenger movements in October 2016, a 3.7 per cent year-on-year increase. Meanwhile, aircraft movements grew by 3.4 per cent, with 30,610 landings and takeoffs. In October, the South East Asia and South Asia regions led overall growth and among Changi’s top 10 country markets, Malaysia (+11 per cent) and India (+12 per cent) registered double-digit growth. For the first 10 months of 2016, passenger traffic at Changi Airport rose six per cent to 48.24 million.

to 150 persons,” Tan told TTG. “Our award-winning St. Gregory

FASHION MEETS HOSPITALITY

Spa that is located along the perimeter of the pool has also been refreshed,” he added. Meanwhile, Tan commented that families with children have also

The Ascott Limited (Ascott)

one- and two-bedroom configurations. There are also

been taken into consideration with

recently soft launched the

47 dual-key units, where a studio and two-bedroom

the inclusion of a family zone with a

220-unit Ascott Orchard

suites share a common door to create a three-

wading pool, while MICE planners and

Singapore.

bedroom option, ideal for guests travelling in

event organisers will now have a new

larger groups.

venue for bespoke cocktail parties

Centrally located in the prime enclave of Orchard

Country general manager, Ascott Singapore,

Road, the 20-storey serviced

Norman Lim said: “We are the first serviced residence

residence boasts fittings and

brand in Singapore to work with Fendi Casa, a top

furnishings by Fendi Casa in

Italian luxury brand, to fit out our penthouse suites

all its eight penthouse suites

in Ascott Orchard. Our decision to work with it is

on the 20th floor. These are

inspired by the property’s location in the heart of

available to guests in studio,

Singapore’s fashion district.”

and private events.

Ascott Orchard’s launch heralds the return of the

one-bedroom and two-

Ascott The Residence brand to Orchard Road after 10

bedroom configurations. Aside from the penthouses,

years. It is also part of an integrated development by

the regular suites at Ascott

CapitaLand that comprises the high-end residential

Orchard come in studio,

project, Cairnhill Nine. January 2017

ttgmena.com

AWARENESS MOROCCO

EXPRESSIVE INDIVIDUALITY Firmly cemented as a travel favourite, Morocco is currently working hard to further evolve its tourism product by implementing the points of its Vision 2020 and responding to the changing desires of an expanding visitor market. Emily Millett writes ith its Vision 2020

Liberty International Morocco,

tional Morocco, is also noticing an

clearly laid out, which

Nezha Amrani said: “All types of

increase in travellers seeking a

aims to double the

tourists are visiting morocco nowa-

deeper knowledge and appreciation

size of the tourism

days, thanks to what the destina-

for the country.

tion can offer in terms of landscape

rocco is planning for a bigger and

diversity and infrastructure. We

intelligent, like-minded people who

better tourism future. And thanks

have clients asking for culture

share a passion for meaningful

to a rich and diverse tourism offer-

tours, while others prefer to ski,

travel, with highly-experienced and

ing, currently in a state of constant

ride or hike and explore the desert

cultured guides, ” Amrani told TTG.

evolution, the destination is well on

and the wildlife. We also see an

“We aim to please and create the

its way to attracting the necessary

increasing popularity for wellness,

most unique itineraries available,

new markets needed to help cata-

golf and nightlife tourism, as well as

and we offer unique experiences

as well as nature-inspired seasonal packages, such as the

lyse the growth.

interest from companies that want

that no one else can. Whether

Wildlife Safari tour – all launching in early 2017. At La Sul-

to launch a product or celebrate an

you’re staying at a five-star hotel,

tana Marrakech, guests will be encouraged to explore be-

anniversary.”

in an exclusive location in the mid-

yond the city, with a selection of new cycling trips across

dle of nowhere or even camping in

the Atlas Mountains currently being developed.

“Morocco has always been considered a trendy destination, thanks to its great assets, in terms of its

Morocco has always been considered a trendy destination.

geographical position and warmer

UNIQUE EXPERIENCES

the Sahara Desert, you can expect

climate,” said general manager,

In line with the consistent pace of

a seamless tailor-made itinerary.”

Amanjena, Nicolas Ilickovic. “Today,

development being seen in Mo-

Marrakech competes with world-

rocco, the destination is also in tune

mand, next year La Sultana Mar-

renowned destinations in terms of

with another major trend currently

rakech will drive the customer

Alice Cunningham, the property offers unique accom-

quality of service.”

influencing the travel industry, as

journey beyond the hotel, as trav-

modation, in individually designed rooms and recently

According to the Vision 2020,

Focusing on this evolving de-

Unique and experiential opportunities abound at Kasbah Tamadot – Virgin Limited Edition’s high-end hideaway, tucked into the foothills of the Atlas Mountains. According to sales manager, Virgin Limited Edition,

general manager, Four Seasons

ellers continue to seek authentic

refurbished traditional Berber tents. Guests seeking a

eight new tourism destinations are

Hotel Casablanca, Olivier Thomas

travel experiences.

once-in-a-lifetime experience can travel to nearby villages,

set to emerge in Morocco, as well

explained: “With Morocco on the

“We’ve been working with local

as an additional 200,000 new beds.

fast track towards development,

partners to develop packages that

The plans of Vision 2020, have

the country is seeing an increasing

combine exciting adventure days

been laid out in a way that will high-

number of affluent international

and traditional activities, that are

DIVERSIFYING MARKETS

light all different segments of the

leisure and business travellers who

within easy reach from both our

Morocco is not only closely listening to what today’s

tourism sector, across all regions of

are looking for unparalleled experi-

Oualidia and Marrakech residen-

traveller wants and responding with new initiatives and

the Kingdom.

ences.”

cies,” Zkhiri explained to TTG.

developments, it is also opening up to new markets this

Speaking to TTG about the diversity available, managing director,

“Our guests want to travel with

sector in the next three years, Mo-

Meanwhile, destination management company, Liberty Interna-

meet with local communities and visit off-the-beated track authentic Moroccan markets.

At La Sultana Oualidia, this will

year. “Morocco is becoming a ‘hub’ between Europe, the

include surfing and wellness breaks,

Middle East and Africa, therefore, many nationalities are

AWARENESS MOROCCO

news

EMERGING AFRICAN GOLF EXPERIENCE

NEW HORIZONS The Moroccan National Tourism Office (ONMT) has plans in place to increase the number of Chinese and Russian tourists visiting Morocco. This diversification will be key to meeting the goals of Morocco’s Vision 2020, the country’s tourism development plan, which aims to attract 20 million visitors and boost tourism revenues to $13.9 billion by the end of the decade.

Qatar Airways recently

revealed a number of

Morocco, while in 2015 there were approximately

celebrated the first year of

frequency increases

40,000 visitors from Russia.

its joint business agreement

between Doha, Casablanca

Last year, Russian tourists spent $2.8 million in Assoufid Golf Club, situated close to Marrakech, ended 2016 with a series of awards and accolades as a must-visit

with Royal Air Maroc, as

and Marrakech. Royal Air

by 2020, while it also seeks to attract more than

well as its expansion to

Maroc recently increased

120,000 Chinese tourists.

Marrakech.

Doha -Casablanca flights

ONMT aims to increase that figure to 200,000

international golf experience. Set against North Africa’s snow-capped Atlas Mountains, the desert-style 6,440m, par-72 golf course, designed

CONFIDENT APPROACH

Morocco has also embarked on aggressive marketing

The success of the

to four times weekly, and

by Scottish PGA professional and former European Tour

campaigns within the Russian markets, with ONMT

airline’s second gateway to

from January 5, 2017,

professional, Niall Cameron, continues to be recognised as

hosting representatives of 30 Russian news outlets

Morocco was underpinned

Qatar Airways is set to add

the standout development in Marrakech.

and 400 Russian travel agencies in Agadir, Marrakech

with news that it will soon

a fourth weekly flight to

and Casablanca, to promote and increase the visibility

be de-linking its current

Marrakech. From April 4,

of the kingdom’s tourist offerings last year.

Casablanca-Marrakech

2017, Royal Air Maroc plans

route to serve each city

to add an extra service

This moniker is supported by three recent accolades: Best Golf Course in Morocco 2016, Africa’s Best Golf Course 2016 and a TripAdvisor 2016 Certificate of Excellence.

The country has also launched an ambitious

Golf director, Assoufid Golf Club, Guy Maxwell commented:

programme to attract tourists from other countries,

directly, and will promptly

to the Casablanca-Doha

"The success of Assoufid underlines how seasoned golf

particularly Brazil, China and Russia, Scandinavian

be increasing to a daily

route, taking the number

travellers are looking for a high quality alternative to the

countries, Turkey and Germany.

frequency to Marrakech.

of weekly return services

many over-developed resorts of Spain and Portugal."

The airline has also

to five.

MASTERPIECE IN MARRAKECH

visiting the country for different purposes,” said general manager, Hyatt Regency Casablanca, Laurent Ebzant. “For leisure, Marrakech, Agadir, Tangier,

Essaouira, Fez are proving to be more popular for

ynonymous the world over for providing the right

leisure travel, while for business, Casablanca and

blend of service, luxury and quiet efficiency, Oberoi

Rabat are more suited to the corporate and transient

Hotels & Resorts is soon set to bring its unique

individuals and groups. Casablanca is the economical

brand of hospitality to Morocco, with the upcoming opening

centre of Morocco and Rabat is the administrative

of The Oberoi, Marrakech, set to launch in Q2 of this year.

Capital.” According to Ebzant, business tourism is showing no signs of slowing down in Morocco, with conferences and events still strong and representing an important area for further growth. “Another trend noticed is the increasing amount of

UPGRADING THE OFFERING

The Oberoi Group, Kapil Chopra said: “The Marrakech

Amanjena – a member of the

has moved on to new

architecture is in the traditional Moroccan style, paying

Aman hotel group in Marrakech

projects.

homage to the palaces of ancient Morocco.”

Speaking to TTG about the upcoming opening, president, property is located on the way to the Atlas Mountains and stands out for its unique merging of East and West. The

business and leisure travellers coming from both Far

– recently completed a hotel

East Asia (China) and Sub-Saharian countries,” com-

refurbishment project and has

Ilickovic, Amanjena

the international airport, The Oberoi, Marrakech, is nestled

mented Ebzant.

added new F&B offerings to its

has opened two new

within 25 acres of citrus orchards and ancient olive groves.

portfolio.

restaurants, which

The hotel offers views of the snow-capped Atlas Mountains,

include the Japanese

as well as a wealth of leisure facilities and F&B options.

And thanks to its convenient location some three

According to

General manager, Amanjena,

hours from Europe, the continent has long been

Located just 20 minutes south of the city centre and

a prime market for Morocco, although the Middle

Nicolas Ilickovic told TTG:

Restaurant, with a

East is also proving itself as a key emerging feeder

“Amanjena’s public areas

convivial sushi bar and

island on a lake within the orchard. Guests can experience

market, as general manager, Amanjena, Nicolas Il-

and guest pavilions have

robata grill, serving

Ayurvedic and Moroccan-inspired treatments as well as Balinese, Western and Oberoi signature rituals.

The Oberoi Spa in Marrakech is situated on a private

ickovic told TTG: “Among the other key markets of

been enhanced to carefully

informal Izakaya-style

Marrakech are the Middle East and US. Many promo-

preserve the resort’s Moroccan

cuisine, as well as

tional efforts are being undertaken to attract visitors

identity within its Moorish

The Mediterranean

centre and a children's activity area for young guests. All

from Asia which is a major opportunity for Amanjena,

architecture. The refurbishment

Restaurant, with a

guest rooms offer a 24-hour personal butler and are

since Aman’s first market share is Asia.”

has maintained the existing

varied menu tracing

WiFi enabled.

chorus of colours which reflect

culinary traditions

On its way to reaching its goal of doubling the

the surrounding olive groves,

hailing from Morocco,

sector by 2020, Morocco is undergoing great

Berber villages and the Atlas

Sicily, the South of

changes and developments within its tourism in-

Mountains back drop.”

France and Spain’s

dustry, as the destination opens up to new mar-

With the refurbishment

kets and new travel trends in 2017.

already complete, the hotel

January 2017

The resort also has a library, a function room, a business

historic Al-Andalusia region. ttgmena.com

FOCUS ON MICE

Shedding light on the ever-developing MICE industry

MICE DEDICATION TTG: How important is MICE to Sheraton Bali

General manager, Sheraton Bali Kuta Resort, Dario Orsini exclusively speaks of the property’s MICE focus, while touching upon notable industry trends

traditionally reserved for royal families back in the day. Each guest would be served in procession

Kuta Resort?

by their own dedicated server, accompanied by a MICE business contributes to approximately 35

traditional Gamelan orchestra – a memorable Royal

per cent of our total revenue, so it is pretty impor-

Balinese experience.

tant to us. The hotel’s location in Kuta makes it very accessible from the airport and other tourist

The team here is also able to make arrangements for the delegates to explore the island on day trips.

destinations around the island. We are right next

Another trend to highlight is the evolution of digital

to Beachwalk shopping mall, featuring over 200

marketing. Online strategies not only include having a

luxury retail stores, and close by to some of the

website, but also connecting on social media and tell-

local handicraft and souvenir markets. Just across

ing stories through videos. We picked up on the trend

the resort is Kuta beach, famed as a surfer’s para-

and created a video to showcase our offerings.

dise. For delegates who wish to discover Bali’s culture, our dedicated MICE planners are able to

TTG: What measures are you taking to stimulate

propose on-site and off-site activities with Ba-

more MICE business?

linese dance shows and themed dinners. Groups and event planners are more and more

We maintain a strong relationship with the PCOs and

looking for personalised service, whereby an ef-

meeting planners to keep them abreast with our in-

fortless experience is of primary importance.

novative and interactive F&B offerings, our options for entertainment and our flexibility in giving dele-

TTG: What trends have you picked up on over

gates from all over the world options to choose from,

the last year regarding MICE?

rather than a standard package. We do not believe in a ‘one size fits all’ solution for

In 2016 we received inquiries from planners for

our clients. Listening to their needs and tailoring it

Middle Eastern delegates requesting unique ex-

accordingly is the key to ensuring them that we are

periences from the destination; be they cultural,

in this for the long run. It is evident in our efforts as

historical or natural.

we continuously receive repeated business from our

Delegates from the Middle East region, espe-

clients. Complementing these efforts, we are also

cially from the luxury market, are more mindful

continuously promoting SPG Pro, our rich loyalty

about getting to know the culture of the place and

programme that gives back to meeting planners. It

exploring the destination in its natural setting. We

essentially combines a planner’s individual Starwood

came up with some unique ideas for them to get

Preferred Guest account with the corporate account

to know Balinese culture with a unique dinner con-

that they manage, providing them with more flexibil-

cept called Raja Layar. Raja Layar service was

ity for personal and work travel.

ECLECTIC PORTFOLIO

TWO-FOR-ONE

Last year, Dubai World Trade Centre

a comedy act by comedian, Russell Peters; Disney Live;

he Hotel Show Saudi

(DWTC) hosted a total of 63 consumer

Ramadan Majlis; Dubai Sports World; Modhesh World; and

Arabia 2017 is set to run in

and entertainment events, which

many others.

collectively rounded up more than a million visitors. DWTC’s impressive

tandem with the very first

“The demand for multicultural attractions and family entertainment in the UAE has positively impacted the increase

edition of Stone & Surface Saudi Arabia exhibition in Jeddah. Both events are scheduled to

calendar comprised

in domestic and international

take place from April 4-6 at the

of theatrical

leisure tourism to Dubai,” said

Jeddah Centre for Forums and

complimented by the interior

performances, music

senior vice president - venues,

Events. The useful co-location will

and exterior stone solutions on

festivals, consumer

DWTC, Ahmed Alkhaja.

provide the ultimate showcase

offer at Stone & Surface Saudi

shows and sporting

“DWTC continues to broaden

of everything needed to build,

Arabia presenting the ultimate

events, all of which

its consumer and entertainment

develop and maintain a hotel or

hospitality development expo.”

complemented its solid

event offerings to include a

restaurant in Saudi Arabia.

business and trade

variety of home-grown and

Event manager, The Hotel

exhibition proposition.

global events to its calendar,

Show Saudi Arabia 2017, John

options, wall covering solutions,

Stone & Surface Saudi Arabia 2017 will showcase flooring

Highlights of the

supporting Dubai’s tourism

Suzara noted: “This year, the hotel

a range of materials and

year included Cirque

vision and goal to increase

build sector of the show will be

machinery.

Du Soleil – Varekai;

visitor footfall.”

18 January 2017

ttgmena.com

FOCUS ON MICE

SAUDI MICE HUB NEW MEETINGS CONCEPT

ince its launch in June last

year, the luxurious Conrad Makkah Jabal Omar has

Ibis Dubai Mall of the Emirates recently launched its new

infrastructure by 2019. Expressing confidence in

Makkah as a MICE hub was general

witnessed a steady increase in

manager, Conrad Makkah Jabal

MICE business.

Omar, Ismail Sirry: “There are

This rise follows noticeable

THEME PARK FOCUS

several factors that contribute

meeting room concept entitled

demand from pharmaceutical

to the development of MICE

‘RENDEZ-VOUS’ Lively Meeting

companies and government

tourism in Makkah, one of which

Room.

entities looking to conduct

is the growing supply of modern

With the UAE currently

World and Waterworld and

their meetings, training and

venues from new hotels that are

developing its theme park

Dubai’s Aquaventure and Wild

and events, the facility

development programmes in

opening in the market, equipped

portfolio, the 2017 edition of

Wadi as well as a sample of new

encourages interaction

Makkah.

with the latest technology. Other

the Arabian Travel Market

and upcoming parks. These

Perfect for private meetings

factors include the improving

in Dubai will hone in on the

patterns are also expected at

service, snacks and beverages,

transform itself into a major hub

infrastructure, companies’

potential that such attractions

IMG Worlds of Adventure and

and modern facilities. It can

for conferences and exhibitions

desire to hold their meetings and

hold for the country’s economy

Dubai Parks and Resorts.

and offers guests attentive

By 2020, Saudi Arabia aims to

comfortably accommodate

in the Middle East, with $1.6

trainings in nearby locations, and

and tourism development.

various set-ups of up to

billion to be invested in its MICE

continuous government support.”

A recent Theme Park

IMG, Dubai Parks and Resorts, Yas Island and Ferrari

Tourism report by Colliers

World Abu Dhabi will all be

International highlighted that

exhibiting at the Arabian

the most of state-of-the-art

these attractions will entice

Travel Market 2017. During the

wireless audio-visual equipment;

over 19 million admissions

exhibition, the potential and

an 84-inch UHD LED TV for

a year by 2020, if the

impact of theme parks on the

presentations; and unlimited WiFi

current trends continue. This

regional tourism landscape

connectivity, as well as plenty of

conclusion was based on

will be explored as part of the

natural daylight.

existing admissions and arrivals

programme on the ATM

data for Yas Island’s Ferrari

Global Stage.

55 people. Business guests can make

January 2017

ttgmena.com

ANALYSIS RELIGIOUS TRAVEL

will be to offer a comfortable and seamless experience while being mindful of the serious nature of their travel.

Aiana Makkah will be the first Indian-inspired hotel in the Holy City of Makkah.

Unlike the cities of Riyadh and Jeddah, that are impacted by declining oil prices and the drop in corporate travel, the Holy City of Makkah is less affected due to the destination’s religious significance. We remain bullish on domestic travel due to the opportunity for diversification amongst segments, particularly leisure demand within the Kingdom of Saudi Arabia, and

The accessible, understated

plan to expand our presence in

experiences we offer resonate with our

the country in the future. The Holy

guests’ values and cater to their diverse

City of Madinah is certainly on our

interests. There are a host of unique

development plans, as the city’s

features, amenities and options that will

hospitality market is expected to

make Aiana a preferred choice. Just

benefit from increased Umrah and

like the hotel and resort experiences at

Hajj pilgrims in the long term.

an Aiana hotel, the Aiana Makkah will exude an authentic local vibe, intelligent

TTG: What trends have you

design and intuitive service with a

observed among religious

strong Indian ethos.

travellers in terms of the

Aiana Makkah will be the first

ENTICING RELIGIOUS TRAVELLERS Aiana Hotels & Resorts will soon be launching the brand new Aiana Makkah in Saudi Arabia, a property that will cater to the needs of religious travellers. The company’s joint managing director and CEO, Amruda Nair, exclusively speaks to Tatiana Tsierkezou about the new hotel

services and the experiences

Indian-inspired hotel in the Holy City

they seek? How will you apply

of Makkah. In addition to our Indian

these trends to your new hotel

service ethos the hotel will feature

and what special services will it

unique offerings such as an all-day

offer religious travellers?

dining experience that will feature signature dishes from the Middle East,

According to data released

Indian sub-continent, Far East and

by the Saudi Commission for

North Africa, as well as a reflexology

Tourism & National Heritage,

centre to provide rest and relaxation

approximately 7.4 million visitors

to guests.

entered the KSA during the first six months of 2015 and these

TTG: Why did you select Makkah in

numbers are expected to double

particular as the destination for your

by 2020. Hajj and Umrah travel

new hotel? Are there any other plans

already accounts for the bulk of

in the pipeline for further expansion?

visitors coming into the country. Moreover, the expansion of the

Analysts predict that the tourism

grounds surrounding the Holy

industry in Saudi Arabia will double

Mosques of Makkah and Madinah,

by 2020, based on the guidelines

and the added infrastructure

highlighted in Saudi Vision 2030 that

around religious sites, including

outlines a clear diversification strategy

the important railway project

to boost other economic sectors.

linking the cities of Makkah and

We believe that the development of

Madinah via Jeddah, will set to

heritage sites, museum projects and

increase visitor numbers from 12

most importantly, key infrastructure in

million to 17 million visitors per

the form of new airports and metros,

annum by 2025.

will all certainly bolster plans to achieve the target of 30 million tourists by 2030. The Kingdom of Saudi Arabia is a key

At AIANA, we respect the commitment assured to undertaking the Hajj and Umrah,

TTG: Please tell me about your new

designed keeping in mind the needs and

market for Aiana Hotels and Resorts

and we understand that pilgrims

property in Makkah, and why it would be

requirements of families and groups that

and we are honoured to open our first

travel long distances to undertake

the ideal option for a religious traveller.

visit Makkah for the Holy pilgrimage.

property in the Holy City of Makkah.

these rituals, hence the Aiana

At Aiana, we are conscious of the deep

Makkah property will have a

Strategically located near the city centre Slated to open in Q1 of 2017, Aiana

and with direct connectivity to the Masjid

religious sentiment that drives millions

specialised reflexology centre

Makkah will feature 611 rooms across 12

Al Haram, Aiana Makkah will offer clear

of devout pilgrims to the Holy City of

that will offer short, revitalising

guestroom floors. The hotel is specifically

views of the Hajj ritual site (the Jamarat).

Makkah every year, and our key focus

reflexology therapies for pilgrims.

20 January 2017

ttgmena.com

PEOPLE ON THE MOVE

Ain Rotana as executive assistant manager. He has worked with Rotana for six years, and before assuming his new position, he served as the executive assistant manager of Al Ghurair Rayhaan & Arjaan by Rotana, Dubai. Throughout his career, Weller has acquired experience in F&B and hospitality operations.

REGIONAL VICE PRESIDENT – MEA

Wyndham Hotel Group has announced Ignace Bauwens as regional vice president – Middle East and Africa.

GENERAL MANAGER

Royal Tulip The Act and Royal Tulip 72 in Sharjah will now benefit from Tarek Lotfy’s leadership, following

Having worked in the industry for almost 30 years, he has held senior operations roles with Accor and IHG. He also previously held the position of managing director for BLH bvba Hospitality Consultancy and CEO for Abu Dhabi National Hotels.

his appointment by Louvre Hotels Group to general manager. Before taking on his new challenge, Lotfy served as the general manager of the Golden Tulip Al Barsha and the revenue director for Golden Tulip MENA.

January 2017

ttgmena.com

MOHAMED EL BADRY

SYMPHONY STYLE HOTEL KUWAIT

AL AIN ROTANA

Armin Weller has joined Al

WYNDHAM HOTEL GROUP

EXECUTIVE ASSISTANT MANAGER

TAREK LOTFY

IGNACE BAUWENS

ROYAL TULIP THE ACT AND ROYAL TULIP 72

ARMIN WELLER

DIRECTOR OF FINANCE

Mohamed El Badry has been announced as the director of finance at Symphony Style Hotel Kuwait, part of the Quorvus Collection. El Badry has been a member of the Rezidor Hotel Group since 2008, and joins the Kuwaiti property from Radisson Blu El Quseir, where he worked as the director of finance, overseeing the Red Sea region in Egypt.

PICTURE PERFECT In celebration of the UAE's 45th National Day, Ambassador of the UAE to Thailand, HE Saif Mohammed Khalfan Alshamisi hosts a cocktail reception in the Napalai Ballroom at DUSIT THANI BANGKOK.

NIRVANA TRAVEL & TOURISM achieves the coveted World’s Leading Luxury Tour Operator Award at the World Travel Awards in the Maldives.

AJMAN TOURISM DEVELOPMENT DEPARTMENT celebrates the UAE's 45th National Day with a dedicated ‘Time Capsule’, designed in honour of the historical and social heritage of the emirate.

MILLENNIUM CORNICHE HOTEL hosts a line dancing workshop in its Grand Ballroom.

Emirati singer Hamad Al Amri performs live at IBN BATTUTA MALL on UAE National Day.

THE ROYAL OPERA HOUSE MUSCAT hosts its first exhibition, ‘Wan Xiang: Harmony and Nature’, the first solo exhibition in the Middle East of renowned Chinese artist, Lou Zhenggang.

Thailand welcomes and rewards its 30 millionth visitor for 2016, under TOURISM AUTHORITY OF THAILAND’S ‘Thailand’s Luckiest Visitor – The Amazing, Smashing Success’ campaign.

Picture perfect 22 January 2017

A visual tour of recent events in the region ttgmena.com

SOCIAL HUB

Our Team GENERAL MANAGER Chris Christou CChristou@ttgmena.com D: +357 24 803003

SOCIAL MEDIA HIGHLIGHTS: LUXURY UNITED

Taking place in an incomparable location, ILTM Cannes drew to a close last month. The event united the crème de la crème of the global luxury travel and hospitality scene from December 5-8, and as always, following long days of meetings were illustrious, glittering parties, allowing delegates to let their hair down and mingle. Here are some of the event highlights.

EDITOR Tatiana Tsierkezou TTsierkezou@ttgmena.com D: +35724803021 MEDIA REPORTER Aleksandra Wood Awood@ttgmena.com D: +35724803022 CONTRIBUTORS Natalie Hami Emily Millett CREATIVE DIRECTOR Edward Beales E-COMMERCE EXECUTIVE Marina Drakou Mdrakou@ttgmena.com D: +357 24 803077

ILTM Luxury Travel @ILTM_events Send a virtual postcard with #ILTM VR! If you've got a spare moment today between appointments, come & experiment with us on Level 2! #ILTM

ACCOUNT MANAGERS Helen Moss Hmoss@ttgmena.com D: +357 24 803074

CHIEF FINANCIAL OFFICER Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002

CREDIT CONTROL Stala Antoniades SAntoniades@ttgmena.com D: +357 24 803015 HEADQUARTERS Nietzsche Street, Ria Court 9, 1ST Floor 6028 Larnaca, Cyprus Tel: +357-24 803000 Fax: +357-24 803060 Email: INFO@ttgmena.com Website: www.ttgmena.com THAILAND REPRESENTATIVE Public Major Media Ltd, Janya Limmanee Janya.Limmanee@publicitas.com Tel: 662 651 9273 JAPAN REPRESENTATIVE Pacific Business Inc, Hiroko Kujime Kujime-pbi@gol.com Tel: 81 33661 6138 TTG Worldwide Titles* TTG Middle East & North Africa operates under a licence from TTG Media Limited in the UK

TTG Middle East & North Africa is a member of the TTG network of media alongside: TTG UK and Ireland, TTG Russia and CIS, TTG Nordic, TTG Czech Republic, TTG Italia, TTG Asia, TTG China TTG India * For information on these publications, please contact us at: INFO@ttgmena.com TTG MENA is part of the CADS Group

ILTM Luxury Travel @ILTM_events Need a break? Stop by Kyoto, they have Green Tea @KITKAT bars #Japan #ILTM

ILTM Luxury Travel @ILTM_events Do not miss the #ILTM party in @CarltonCannes just starting!

Elaine Hockley EHockley@ttgmena.com D: +357 24 803011

ACCOUNTS EXECUTIVE Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026

LTM Luxury Travel @ILTM_events Busy showfloor in #ILTM @preferredhotels #ThePreferredLife

Pop in to the Media Centre for a quick therapy fix with @SixSensesSpas on Level 1 #ILTM

ILTM Luxury Travel @ILTM_events "I don't work. I live my passion" said @marygostelow last night. Most of us at #ILTM Cannes would agree! #LuxuryTravel

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