Middle East & North Africa
AUGUST 2015
On Location FRANCE
ISSUE 285
Analysis GOLF
Visitors explore beyond Paris
The popular sport is becoming multi-generational
Update BAHRAIN
Awareness LATIN AMERICA
Its tourism product witnesses substantial growth
MICE stands strong and proud
A DESIGN FOR LIFE With tourism and the preservation of heritage intrinsically bound in the distinct destination of Oman, it is only natural that the country’s stakeholders seek to imbue their plans with initiatives to protect both the environment and cultural integrity August 2015
ttgmena.com
CONTENTS > YOUR GUIDE 03
NEWS
A SLOWER PACE
I
n Cyprus, traditionally most people take their time off and plan for their longawaited summer holidays in the blisteringly
08 10
INTERVIEW DESTINATION OMAN
hot month of August. And like many hot destinations, the pace of life slows to a languid crawl, where most weekends are spent near some vast expanse of water, be it the crystal clear waters of the Mediterranean Sea or the
16
UPDATE BAHRAIN
pool for some. Where are you heading this summer? Or simply, where is your next big adventure? Email
18 20
ON LOCATION FRANCE SPOTLIGHT MALAYSIA
me at editor@ttgmena.com as we'd be delighted to hear where you’re heading next or even your top recommendations. And now back to our issue which takes us all
A LETTER FROM...
across the globe from Oman in our dedicated
22
ANALYSIS GOLF
Destination Oman to perhaps lesser known
Happy August!
lands in Awareness Latin America. We also bring you the latest developments from within
24 27
AWARENESS LATIN AMERICA PEOPLE ON THE MOVE
the MENA region in Update Bahrain and Focus on Yemen. We then traverse you to the unforgettable France in On Location France and catapult you across to Asia for a look at the world of festivals in Spotlight Malaysia. Last but
28
PICTURE PERFECT
2 August 2015
not least, Analysis Golf delves into this everbroadening genre.
ttgmena.com
Natalie Hami TTG MENA EDITOR
NEWS EXHIBITION CALENDAR
2015
AUGUST 5 - 6 IBTM China, Beijing, China www.cibtm.com/ SEPTEMBER 19 - 22 World Routes, Durban, South Africa www.routesonline.com/ SEPTEMBER 28 - 30 The Leisure Show, Dubai, the UAE www.theleisureshow.com/ • SEPTEMBER 28 - 30 The Hotel Show Dubai, Dubai, the UAE www.thehotelshow.com/ •
DEMONSTRATION OF COMMITMENT AccorHotels Middle East has opened
Novotel in Riyadh – following Suite
the Suite Novotel Riyadh Dyar, its fifth
Novotel Riyadh Olaya – also serves to
operational hotel in Riyadh.
demonstrate our commitment to this
Chief operating officer, AccorHotels
important, fast-growing market. ”
Middle East, Christophe Landais com-
With the aim to attract short and
mented: “This successful opening un-
long stay clientele, guests can choose
derscores the strong opportunity for
between 88 spacious suites furnished
hospitality in Saudi Arabia, especially
with floor-to-ceiling windows overlook-
in the midscale range which continues
ing downtown Riyadh and the iconic
to be undersupplied. Our second Suite
Kingdom Centre.
OCTOBER 8 - 10 TTG Incontri, Rimini, Italy www.ttgincontri.it/ • OCTOBER 13-15 IMEX America, Las Vegas, the US www.imexamerica.com • • •
TTG MENA will be available digitally at these shows ttgmena luxury will be available digitally at these shows
Aimed at enhancing both business class and economy class passengers’ in-flight experiences, Turkish Airlines has introduced new luxury ‘amenity kits’ and ‘relax sets’ by renowned designer brands including Jaguar, Cerruti,
roomsXML shows correct room names.
Bentley, Chopard and Furla, together with the skincare brand, Institut Karite. New colours and a variety of kits will be revised every eighteen months, according to annual trends. On long haul flights, there will be four different models and brands for business and economy class for each flight’s inbound
Know more about it.
and outbound sector.
KENYA CALLING aking travel to
Kuwait City, and Kenya
Kenya easier,
Consulates in Dubai and
Kenya Tourism
Jeddah, or via the online
Board has announced the
portal for a two-month
introduction of a new e-visa
transitionary period. The
service for GCC travellers.
e-visa process will then
Visitors to the destination
become compulsory from
will be able to apply for
September 1.
entry visas in advance
Visitors are advised to
online, through a dedicated
register their application
portal (www.ecitizen.go.ke).
well in advance of travel as
Travellers will also have the option of buying their visa on arrival at Jomo
The accommodation specialist. Exclusively for the travel trade.
approvals may take up to seven days to process. A single entry tourist visa
Kenyatta International
to Kenya is valid for three
Airport in Nairobi, in person
months. The visa allows a
at Kenya Embassies in Abu
re-entry into Kenya from
Dhabi, Riyadh, Doha and
Tanzania and Uganda. August 2015
ttgmena.com
3
NEWS
MARKING SUCCESS Air Astana celebrated
the award for the fourth
success at the 2015
consecutive time, and
Skytrax World Airline
would like to thank our
Awards, with a Best
customers for having
Airline Central Asia/
voted for us.” Travellers were
considered the first airport outside
India achieved for the
of the US to receive the Leadership
fourth successive year
surveyed by telephone,
in Energy and Environmental Design
and a Best Airline Staff
questionnaires and
(LEED) Gold Certification from the
Service Central Asia/
online about their
US Green Building Council (USGBC).
India award scooped for
experiences with airlines
King Salman bin Abdulaziz Al Saud,
The ownership of the airport is
the third year.
on the ground and in
Custodian of the Two Holy Mosques
with GACA which also oversees the
has opened the Prince Mohammad Bin
operations of the Kingdom’s 27
Air Astana, Peter
period. The survey
Abdulaziz International Airport in Madinah,
existing airports.
Foster said: “We are
covered over 200
delighted to have won
airlines.
GATEWAY TO MADINAH
the KSA.
The main building spans
President and CEO,
VALUABLE EDUCATION
the air over a 10 month
Now in its fifth year, IMEX
155,000m and has 72 check-in
America, is set to once
a total area of four million square metres
counters as well as 24 self-check-in
again offer a wide range
will allow for a passenger handling capacity
counters, in addition to 26 passport
of inspiring new ideas, and
of eight million a year. This will increase to
control counters at departures as
experiences through its
18 million and over 40 million passengers
well as arrivals. The airport has
education programme, when
per annum in phase two and phase three
six external terminals strategically
it takes place in Las Vegas
respectively.
located within close proximity of the
at the Sands Expo and The
Hajj terminal.
Venetian The Palazzo from
Phase one of the new airport which spans
The airport, built at a cost of $1.2 billion, is
2
4 August 2015
October 13-15. All the education on the
BOOSTING HOSPITALITY
show floor will this year be located at the Inspiration Hub. There, the education sessions will be presented in a variety of formats,
Carlson Rezidor has further bolstered its African
from Seminars, Campfires
portfolio with the announcement of the Radisson Blu
and Meet the Expert to Hot
M’Bamou Palace Hotel in Brazzaville, the capital city
Topic Tables and a Research
of the Republic of Congo.
Pod. This will create a
The upper upscale property with 178 rooms will be
‘learning hot spot’ at the
the first internationally branded hotel in Brazzaville
heart of the show with over
and is expected to open in September 2015.
100 sessions hosted by
President and CEO, Rezidor Hotel Group, Wolfgang Neumann said: “Africa is our most important growth market, and we want to further expand our network together with existing and new partners.” The Radisson Blu M’Bamou Palace Hotel,
leading experts in their fields. There are also a number of opportunities for buyers and exhibitors to add to
Brazzaville is located close to many local and
their knowledge through co-
regional banks as well as governmental institutions.
located events, including the
The property will feature free high-speed Internet
daily MPI keynotes and the
access as well as an all-day dining restaurant, a main
Smart Monday,
terrace and bar, among other facilities.
Powered by MPI. To make the most of this rich education programme, sessions at the show will be identified around 10
Etihad Airways has boosted the frequency of its
speciality tracks including:
service between Abu Dhabi and the Seychelles from
Business Skills, Marketing &
four flights per week to double daily.
Communications, and Risk
The total number of return flights operated by
Management & Compliance.
Etihad Airways and Air Seychelles between Abu Dhabi
Two new session tracks will
and the Seychelles increased to 14 per week.
also be added with content
Passengers from European destinations will
specifically tailored towards
now benefit from two daily options to travel to the
Young Professionals
Seychelles via Etihad Airways’ hub in Abu Dhabi.
and Senior Professionals.
ttgmena.com
NEWS
CRYSTAL CLEAR GOALS The Cristal Group has
THE MICE FACTOR
business centre.
announced the start
President and CEO,
Qatar Tourism Authority (QTA) has appointed ELAN
of the construction of
The Cristal Group, Peter
Qatar and Fira Barcelona to manage and operate the
Cristal Grand Erbil Hotel,
Blackburn said: “We now
Doha Exhibition and Convention Centre (DECC), due to
the second hotel to be
have all government
open its doors to event organisers and delegates before
operated by the group in
approvals to proceed and
the end of 2015.
Erbil, and its third in Iraq.
a contractor has been
The MICE facility was handed over to the consortium
The five-star flagship
appointed for this $49
in a ceremony, which saw the signing of an agreement
property is set to feature
million project. There is
between chairman, QTA, HE Issa bin Mohamed Al
160 rooms and suites
a tremendous influx of
Mohannadi and chairman, ELAN, Abdelazziz bin Nasser
Boosting its KSA portfolio, Hyatt Hotels Corporation
when it opens in 2017. It
interest in Erbil from the
Al Khalifa. ELAN is a media and entertainment company
has opened Hyatt Regency Makkah in the KSA, under a
will also include several
major international hotel
in Qatar, formerly known as q.media.
management agreement with Jabal Omar Development
restaurants, a gym,
groups, but we were among
spa in addition to a
the first global names to
over 90,000m , the facility incorporates five mammoth,
launch in the city.”
pillar-free halls.
With two- and three-star
Constructed by Qatari Diar over an area that spans 2
THOUGHTFUL EXPANSION Company. A second Hyatt Regency-branded hotel in the KSA, Hyatt Regency Riyadh Olaya, is expected to open in 2016.
Director of exhibitions, QTA, Hamad Al-Abdan said:
Hyatt Regency Makkah is located in the heart of the
hotels dominating the Erbil
“Our strategy to increase the number of visitors to Qatar
city, just a one-minute walk to the holiest shrine of Islam
market and Kurdistan in
by 20 per cent in the next five years places a strong
– Al Masjid Al Haram or the Sacred Mosque – and close to
general, demand for quality
emphasis on MICE as a key factor in achieving this
several religious sites such as Mount Arafat, Muzdalifah
accommodation that meets
increase.”
and Mina.
international standards is
As of 2015, Qatar’s calendar of events includes
Hyatt Regency Makkah is part of a mixed-use
high in the province,
50 annual exhibitions, bringing visitors the latest in
development built up of over two million square meters.
which receives a large
everything from medicine and education to real estate
It offers 656 guest rooms including 26 suites spanning 19
amount of international
and handicrafts.
floors with a Royal Suite on the 18th floor that overlooks
business traffic.
Al Masjid Al Haram.
ibar
Closes 31st of August 2015
August 2015
ttgmena.com
5
NEWS
HOTEL CHECK TIME OAK HOTEL & SUITES, DUBAI
By Elaine Hockley It was in the early hours of the
to-date with work while abroad in
morning I landed in Dubai with my
the fast-paced emirate of Dubai.
colleague for a business trip, and
With a busy next day anticipated,
the late-night flights do take a toll.
I had to be up early in the morning,
However, the great staff members
so I asked reception for a wake-up
at TIME Oak Hotel & Suites, despite
call, and was even offered a second
the hour of the day, were courteous
one ten minutes later in case I
and pleasant to us during the quick
required it. The breakfast buffet
and seamless check-in, being kind
was both varied and hearty, and I
enough to offer fresh orange juice
could not have asked for more.
or water to refresh ourselves. Entering my room, I was stunned
The property’s location is near to both Downtown Dubai and Dubai
by the generous size of it. As a hotel
International Airport, and with
apartment, it was fully equipped
good taxi services available and the
with a refrigerator and freezer,
metro nearby, getting from place to
dishwasher, washing machine,
place could not have been easier.
microwave and even utensils for me
The famous Mall of the Emirates
if I needed. The room also housed a
also being a short distance away
business travellers, with an optional airport pick-up and drop-off service being available (for
large work station which was ideal
ensures that TIME Oak Hotel &
a fee) to guests who desire it, although as the hotel is in such an excellent location, I doubt
for my laptop and for me to stay up-
Suites is in one of the most enviable
one would need it. I would be more than happy to stay at this property once again.
locations in Dubai. Looking ahead to my next stay in Dubai, the hotel is perfectly suited for families and
TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.
DUAL PROMOTION
DIVERSIFYING ITS TOURISM
A PARAMOUNT PARTNERSHIP
ooking to enhance the KSA’ s tourism appeal with a dedicated tourism strategy, the Saudi Commission
With various hospitality
for Tourism & Antiquities (SCTA) has pinpointed agro
projects in the pipeline,
tourism as one of the major themes within its strategy and
DAMAC Properties
has thus launched an Agro Tourism initiative in collaboration
has announced its
with its partners.
most recent project,
SCTA’s partners include: the Ministry of Interior, Ministry
Paramount Tower Hotel
of Municipal and Rural Affairs, Ministry of Agriculture,
& Residences on Dubai’s
Agricultural Development Fund and relevant organisations in
Sheikh Zayed Road,
the private sector.
another development
This initiative aims to contribute to the development of
in conjunction with
tourism related activities, programmes and products on
Paramount Hotels & Resorts.
World Travel Market
its tourism products; which
agricultural farms, creating elements of entertainment,
(WTM) has announced
includes 11,000km of
enjoyment and education for tourists. It additionally aims to
With construction for
Mexico as its Premier
coastline, including its own
revive tourism activity and create revenue and employment
the property already un-
Partner for WTM 2015.
exclusive sea, The Gulf of
opportunities for locals, as well as increase visitor numbers to
derway, the development
Mexico has become
California and the second
the Kingdom.
will house 826 keys once
WTM 2015’s Premier
largest reef in the world,
complete in Q3 of 2019.
Partner as part of the
home to 44,000 archaeo-
It will stand 64 floors tall
country’s dual promotion
logical sites.
and offer a sky lobby with
with the UK: the year 2015
As a result of this tour-
views across the Burj area,
has been designated as
ism offering, Mexico has
‘The Year of Mexico in the
seen a significant increase
Kuwait Airways has taken delivery of its first A330-200,
tures screening room and
UK and the UK in Mexico’
in tourists from the UK
becoming a new operator for the type.
a rooftop infinity
and is seeing an exchange
with 458,932 tourists
The airline recently announced the lease of 12 Airbus air-
swimming pool.
of art, culture, science,
visiting in 2014 – a 10.8
craft including seven A320ceo and five A330-200s, in ad-
academia, business and
per cent increase on 2013
dition to the purchase of 25 aircraft including 10 A350-900
dences boast separate
tourism of which the WTM
visitors. Also, for the first
and 15 A320neo Family aircraft in a major fleet upgrade.
living and dining areas
partnership is a key aspect.
quarter of 2015, UK visi-
The new plane boasts a three-class configuration
and are available in one-,
a private Paramount Pic-
Meanwhile, the resi-
tors to Mexico rose by 13.5
of 17 full-sleeper first class modules, 30
two- and three-bedroom
Premier Partnership to
per cent compared to the
business and 165 standard economy seats.
options, in addition to two
promote the diversity of
same period last year.
Mexico will use the WTM
6 August 2015
exclusive penthouses. ttgmena.com
INTERVIEW
BUILDING PEOPLE BUILDING COMMUNITIES Speaking exclusively to Tatiana Tsierkezou, area general manager – GCC, The Ascott Limited, Vincent Miccolos explains The Ascott Limited’s vision for the region, while underlining various technological advancements due to benefit the contemporary traveller
TTG: Tell me a bit about your experience in the
environmental and social development of communities.
TTG: What industry trends have you picked up on over
hospitality industry. Why do you hold it close to
We are all about: ‘Building People. Building Communities’.
the last few years that have influenced the hospitality
your heart?
on offer at The Ascott Limited’s properties?
TTG: What has The Ascott Limited got planned to From the age of 10 I worked in a family-owned hotel, so it’s
further enhance its footprint in MENA [excluding
We see a rising demand for technology and connectivity.
in my blood! I loved to buzz around the front desk, kitchen
Saudi Arabia]?
As our guests are staying with us for a longer period of
and the restaurant helping out. This is a business that
time, they want the comforts of home. So it’s important
throws different challenges every day – no day is ever the
We are currently operating with 690 units in four
for us as a company to identify the support services
same. It’s a people business and I’m passionate about the
properties across three cities in the GCC. By 2017 we will
and facilities that allow our guests to truly feel they are
industry and being surrounded by like-minded people.
be operating 2,294 keys in 15 properties across eight
at home. Some of the latter initiatives that have been
My first real work experience away was in the UK, at
cities in the Middle East. We are setting out to grow our
implemented to support these demands are equipment
a hotel in London. I was excited and motivated by the
footprint even further across the MENA region focusing
such as Internet protocol television, digital alarm clocks,
dynamic environment and atmosphere of working in the
on high performing cities such as Abu Dhabi, Kuwait, as
mobile booking sites and instant time chat support,
UK, staying there and working in various hotels. I enjoyed
well as cities in North Africa and the rest of the continent,
among others.
the variety and wanted to understand and work in all the
and deepening our presence in existing cities with a
departments of the hotel until my first appointment as
targeted growth of 5,000 units by 2020.
an assistant residence manager with the Ascott group
Ascott has entered into a partnership with Samsung Asia to develop Internet of Things-ready smart solutions, customised for its serviced residences, making Ascott
in London in 1997. In my 18 years with Ascott I have
TTG: The Ascott Limited is keenly eyeing Saudi
the first global serviced residence company to embrace
managed properties in the south of France, Belgium and
Arabia, with Riyadh, Dammam and Makkah pinpointed
smart home technologies. Ascott aims to test the new
across numerous properties as area manager in the south
as three key cities. Why is this particular market of
technologies at selected Ascott serviced residences by H1
of France, Paris and now Dubai.
interest to the company? What developments are
of 2016, with plans to roll out to its properties across over
currently in the pipeline?
20 countries globally in phases.
TTG: As a serviced residence owner-operator that is
In these new generation Ascott serviced residences,
well respected in the world of hospitality, what else do
Saudi Arabia has 20 of the largest projects planned or
guests will be able to use customised settings on their
people need to know about The Ascott Limited?
underway worth more than $280 billion. The majority
mobile devices or smart TV to control one or multiple
of these projects are across Jeddah, Riyadh, Makkah,
devices while inside or outside the serviced residence. By
We are a leading global enterprise that enriches people
Madinah, Dammam and surrounding areas. A report
knowing when the day starts for the guests, the smart
and communities through high-quality real estate
released by Deloitte ‘GCC Powers of Construction 2015’
devices can even turn on the lights and heat up a coffee
products and services. We create great customer value
forecasts that Saudi Arabia alone will need four million
pot just in time.
and experiences, develop high-performing people
jobs in the next five years. This growth in major projects
and teams through rewarding opportunities, deliver
drives demand for skilled labour bringing expatriates
views of the serviced residence via in-built appliance
sustainable shareholder returns and build a strong global
into the country requiring longer stay accommodation of
cameras. In addition, Ascott’s housekeeping staff can be
network of capital partners.
an international product and service standard. There is
promptly notified when it is time to service appliances, do
currently a lack of supply in many of these areas.
the laundry or replace consumables.
We also care for and contribute to the economic,
8 August 2015
ttgmena.com
Guests can also use their smartphones to get real-time
DESTINATION OMAN
A DESIGN FOR LIFE
aking pride in its awe-inspiring surroundings that promise to leave any traveller mesmerised by its beauty and unique culture, Oman is steadfastly seeking to preserve itself. Out of the many destinations in MENA, the Sultanate stands its ground in maintaining its authenticity in its entirety, whether it be through Omanisation, preserving its stunning architecture by implementing restrictions on the size and design of its buildings, or by ensuring that its natural wonders are protected and well taken care of – the latter being TTG’s point of focus. Assuring TTG that this is indeed the case was president
One of the MENA region’s most eco-sensitive destinations, the mountainous Sultanate of Oman is determined to further refine its tourism product, making it more attractive, while shrinking its carbon footprint. Tatiana Tsierkezou investigates 10 August 2015
ttgmena.com
and CEO, Millennium and Copthorne MEA, Ali Hamad Lakhraim Alzaabi: “Tourism in Oman has been structured to facilitate economic diversification, preserve the country’s cultural integrity and protect the environment. The industry is being developed as a sustainable socioeconomic sector of the economy in a manner that reflects the country’s historic, cultural and natural heritage, and ethos of traditional hospitality.” Alzaabi explained that in an economy traditionally dominated by hydrocarbons, the development of a vibrant and
DESTINATION OMAN sustainable tourism industry will support the continued growth of Oman, thus, creating new openings for public and private sector growth, in addition to supporting the country as the leader in the regional tourism industry’s growth. And with that, head of tours, National Travel & Tourism, Saud Al Junaidy outlined to TTG that Oman’s Ministry of Tourism (MOT) takes its carbon footprint and the preservation of the environment very seriously. On a mission to develop a sustainable tourism industry, the MOT recently held a workshop focusing on sustainable tourism in Oman. “[This] has become one of the Ministry’s main objec-
Tourism has been structured to preserve cultural integrity and protect the environment.
Radisson Blu
tives,” explained Al Junaidy.
Hotel Muscat, also
“It has collaborated with the World Tourism Organi-
contributing to the environment at the same time. The
sation through various development programmes and
next step will be to use the Association’s mat weaving
projects. The objective of this seminar was to generate
for table mats and coasters.”
part of the Carlson Rezidor family, takes sustainability seriously, having implemented ‘green’ practices which have been
awareness among national and local authorities, other rel-
He added that the hotels are looking into changing
evant agencies and tourism businesses, about the impor-
their sun beds into ones made of recycled paper, while
tance of developing tourism in a sustainable manner and
Masira Island Resort and Ras Al Jinz are planning on
sponsible business programme in place which we, at hotel
to consider special circumstances and opportunities.”
installing solar panels.
level, fully support. We continually explore new ways of
Meanwhile, sharing valuable insight into the MOT’s dedication into the world of sustainability was general manager commercial department, Oman Airports
“We review other areas for sustainable operations on
highlighted that the company has always been keen to undertake initiatives for eco-friendly and sustainable
ing with the International Union for the Conservation of
properties in the region.
“One example [of this collaboration] is that both entities are working together on ‘Bander Khairan’ – a beautiful
being ‘greener’ as a business,” noted general manager,
Moving on, Alzaabi of Millennium and Copthorne MEA
explained that the Ministry has been closely collaborat-
environmental challenges.
“Through Carlson Rezidor we have a world leading re-
Radisson Blu Hotel Muscat, Marius Wolmarans.
an on-going basis.”
Management Company, Sheikh Samer Al Nabhani. He
Nature (IUCN) to work on practical solutions for Oman’s
recognised with a Green Key certification.
“One of the recent [eco-related] announcements for
READY, STEADY, GO! Moving away from sustainability, TTG also explored the
the group was news of Agarwood hotel in Salalah,”
ways in which Oman is working to boost its tourism
he stated.
numbers and entice new markets of interest.
Due to open in 2017 in Salalah, Agarwood will be an
The Sultanate stands at the ready, eager to pounce
coastal cliff with narrow beaches, soft sand, coral reefs,
exclusive 286-key resort comprising a hotel, villas and
on new opportunities which will be stimulated by various
falcons and green turtles. This area has been a pretty
apartments, all set in beautiful natural surroundings.
new infrastructural projects. This year, Oman’s MOT fore-
popular site for tourists but can cause significant risks
Explaining the ethos behind the brand, he added:
casts a growth in tourism numbers of about 10 per cent
as some unexplored sites in the area are suitable places
“Agarwood Hotels combine modern design sensibilities
compared to 2014, meanwhile, tourism revenues are ex-
for nesting. The Ministry and IUCN work thoroughly to
with innovative and intelligent eco-friendly features
pected to hit $2.24 billion in 2015 according to Business
guarantee that people do not harm the environment in
whilst providing comfort and style.”
Monitor International.
any way through the practice of eco tourism planning and
Also big on sustainability, Omani tours, leisure, travel
Referring to the enlargement and development of
and freight management consortium, National Travel &
Oman’s aviation hubs, Eppink told TTG: “Oman is boost-
Tourism, ensures that during its organised tours,
ing tourism numbers via the expansion of its aviation
the Ministry of Environment and the Environment Society
waste products are bought back to the city for appropri-
infrastructure. Muscat Airport currently has about 30 air-
of Oman (a non-governmental organisation) in an effort
ate disposal.
lines flying into the Sultanate and when the first phase of
natural resource management.” Adding to this, Oman’s MOT has also joined hands with
to further persuade organisations to adopt a sustainable approach both socially and environmentally.
ECO KNOW-HOW
Al Junaidy explained the reasoning behind this: “This
Airport will be able to handle 12 million passengers per
waste management in the smaller towns.”
year, up from the current seven million. When fully opera-
Meanwhile, with a prominent presence in Oman, Carlson Rezidor properties are showing dedication to reducing their carbon footprints.
With the Ministry strongly promoting the importance of
the airport expansion is complete by early 2017, Muscat
ensures that we do not burden those responsible for
tional, it will be able to handle 36 million passengers.” As well as the aforementioned aviation developments, Alzaabi added: “The country [is focusing on] other large
General manager, Park Inn by Radisson Muscat and
infrastructural investments, such as a public transpor-
respecting nature (ensuring that tourism entities are con-
Park Inn by Radisson Hotel & Residence Duqm, Rabih
tation master plan for a new bus system, the GCC rail
scious of the effect their actions may have on the world,
Zein exclusively shared: “As Responsible Business Hotels
network, various road-surface development projects,
both in the long-term and the short-term), what initiatives
of the Carlson Rezidor Hotel Group, [the two properties]
and maritime transportation initiatives – the government
are stakeholders implementing to ensure that they do
aim to maintain their sustainability by continuing what
is covering all bases and developing the industry from
their bit for the environment?
has already started.”
multiple directions. The industry’s current drive has been
Outlining just this was managing director, Dhiaffa, Pas-
He explained to TTG that both Park Inn by Radisson
cal Eppink, who explained that on a general level, Dhiaffa
Hotels in Oman, have obtained their Green Key
will be looking into ensuring that all of its properties,
Certifications.
directed towards achieving target revenues of $2.96 billion by the end of 2017.” Adding to this, the opening of Oman Convention & Exhi-
“We have three pillars in our Responsible Business
bition Centre in 2016 and more four- and five-star hotels
Earth Check certified. As for current initiatives that are in
Programme. The first is ‘Think Planet’ – minimising our
by world renowned chains such as Four Seasons Hotels
place, he explained that Atana Hotels in Musandam treat
impact on the environment; next is ‘Think People’ – tak-
and Resorts, Kempinski, W and many more expected by
their own water, sanitise reusable bottles and even make
ing care of the health and safety of the guests and em-
2016-2017, will, according to Al Junaidy, further enhance
their own carbonated water.
ployees; and the last is ‘Think Together’. This is how we
tourism infrastructure, thus stimulating global interest.
branded and non-branded, are either Green Globe or
Eppink, who also stressed the importance of sourc-
respect the social and ethical issues in the company and
ing local supplies, added: “The hotels are fundamentally
the communities in which we operate. The ‘Yes I Can!’
A country that emanates heart and soul, the culture-
against using plastic bags so fabric laundry, and hairdryer
spirit inspires each of our staff to make it happen,”
fuelled Sultanate is quite clearly an expert in under-
bags made by the Khasab Women's Association are used,
Zein enthused.
standing the needs and wants of the contemporary
thus providing these women a source of income and
And with the help of a positive attitude and outlook, August 2015
ttgmena.com
traveller as well as our fragile planet.
11
DESTINATION OMAN
A FIRST AND THEN A SECOND
MAJOR SALALAH OPENING
GUIDE TO DHOFAR Traveller’s Oasis is the title of Oman Ministry of
Salalah Airport has offi-
Tourism’s latest initiative – a website dedicated to
cially welcomed the launch
providing useful information and services to tourists
of ATU Duty Free, which
visiting Dhofar, which will soon be made available on
now offers those travelling
Android and iOS operating systems. The website, specifically launched in light of Khareef
through the transport hub the opportunity to shop
Season, was inaugurated by advisor of tourism affairs,
and dine.
Oman Ministry of Tourism, Sayyid Adil Al Mardas Al Busaidi.
With two dedicated areas,
It serves as a travel guide for tourists, with a list of
a larger 727m shop is situ2
ated on the departure floor
Dhofar’s eclectic selection of attractions, services,
cheduled to open its doors in 2016, The Ascott Lim-
and another 117m2 shop sits
activities and places to discover on offer. Adding to this,
ited recently announced the signing of a contract for
on the arrival floor. ATU
website users will benefit from information on car rental
its inaugural Citadines Apart’hotel in Muscat.
Duty Free will also oper-
services as well as a list of hotels and hotel apartments.
This property will represent the company’s second hotel
ate the F&B areas in the
in the Sultanate, joining the Somerset Panorama Muscat.
“Salalah is an important
proximity to Muscat’s Sultan Qaboos Road as well as the
port in the Middle East with
new Oman Convention and Exhibition Centre and The Av-
a planned six million pas-
enue Mall – both of which are expected to open in 2016.
senger capacity,” noted
kitchens, living areas and separate workspaces.
around-the-clock call centre, based in the Traveller’s
terminal.
Citadines Al Ghubrah Muscat will be situated in close
It will include studios and one-bedroom apartments with
Oman Ministry of Tourism has also introduced an Oasis centre.
general manager, ATU Duty Free, Ersan Arcan. He
SPREADING BRAND AWARENESS
added: “The rapid increase
team. Our aim is to take
equipped gym, a breakfast lounge, a residents’ lounge and
in the number of pas-
customer satisfaction to the
On a mission to capture
an Internet corner.
sengers strengthened our
highest level possible by of-
the attention of travellers
belief in the potential of the
fering top quality products
spanning the globe, Atana
market in Oman.”
of prestigious brands at a
Hotels – Oman’s home-
competitive cost. Thanks to
grown hospitality brand
As for facilities, guests will enjoy a swimming pool, a fully
“This will be the third Citadines in the region, one of our fastest growing brands with more than 12,000 units in 81 properties and 52 cities across Asia Pacific, Europe and the
Enthusing on the open-
Gulf region,” explained chief corporate officer and head –
ing, Arcan noted: “We
our strong supply chain and
which comes under Dhiaffa,
GCC and Turkey, The Ascott Limited, Tony Soh.
celebrate our opening with
highly professional logistics
(the National Omani
“With the fast-growing middle class and the rise of low-
them and would like to take
organisation, we can pro-
Hospitality Company) – has
cost air travel, we are seeing more independent travellers
this opportunity to give our
vide brand diversity
a clear game plan.
who enjoy the flexibility to choose the services according to
thanks for all the support
and product stability
their lifestyles,” he added.
and dedication of the Oman
concurrently.”
NEWS FLASH BOOSTING ITS RELATIONSHIP WITH OMAN AND OFFERING ENHANCED CONNECTIVITY, QATAR AIRWAYS WILL OPERATE THREE MORE WEEKLY FLIGHTS TO POPULAR SALALAH AS OF OCTOBER 6, 2015.
IN-ROOM EXCELLENCE
12 August 2015
Speaking to TTG was managing director, Dhiaffa,
recently, and we are
Pascal Eppink, who shared
looking at promoting the
that the company has been
hotels in China as the
specifically targeting the
carrier is adding flights to
lucrative Indian market, as
the destination at the end
well as other markets that
of the year. Indonesia is
hold great potential.
also a target market,” he
“We recently participated in an Oman Ministry of
explained. Eppink told TTG that the
Tourism roadshow to
UAE is always a focus and
several key cities in [India].
that the company will also
We are also focusing on
be increasing its brand
Malaysia, with Oman Air
visibility in the GCC.
An era for in-room up-
lect from two speeds ac-
dates, Salalah Marriott
cording to their budgets.
Resort in Mirbat has
Adding to this and fur-
been busy fine tuning its
ther refining the in-room
products for its valued
experience, the property
clientele.
now offers its guests
Due to benefit those in
ttgmena.com
having increased flights
40- and 48-inch HD TVs
need of seamless connec-
with incomparable pic-
tivity, whether visiting on
ture and sound quality.
business or leisure, the
Guests are able to unwind
hotel has upgraded its
in their rooms with larger
Internet connection and
TVs and a plethora of
now offers WiFi in all of
channels provided, which
its rooms. Those opting
guarantee endless
to use this facility may se-
entertainment.
䔀砀瀀攀爀椀攀渀挀攀
䰀唀堀唀刀夀
伀瀀攀渀椀渀最 椀琀猀 搀漀漀爀猀 猀琀 匀攀瀀琀攀洀戀攀爀 ㈀ 㔀 䰀漀挀愀琀攀搀 椀渀 圀愀搀椀 䄀氀 䄀戀椀礀愀搀Ⰰ 䐀甀渀攀猀 戀礀 䄀氀 一愀栀搀愀 椀猀 琀栀攀 挀氀漀猀攀猀琀 搀攀猀攀爀琀 挀愀洀瀀 琀漀 琀栀攀 搀漀眀渀琀漀眀渀 䴀甀猀挀愀琀Ⰰ 伀洀愀渀 愀氀氀漀眀椀渀最 最甀攀猀琀猀 琀漀 攀渀樀漀礀 琀栀攀 搀攀猀攀爀琀 愀琀 琀栀攀椀爀 搀漀漀爀猀琀攀瀀⸀ 圀愀搀椀 䄀氀 䄀戀椀礀愀搀 漀昀昀攀爀猀 椀琀猀 瘀椀猀椀琀漀爀猀 愀 渀椀挀攀 琀爀攀欀欀椀渀最 瀀愀琀栀Ⰰ 猀漀洀攀 昀爀攀猀栀 眀愀琀攀爀 瀀漀漀氀猀 愀渀搀 洀愀渀礀 瀀愀氀洀猀 漀渀 戀漀琀栀 猀椀搀攀猀 漀昀 琀栀攀 眀愀搀椀⸀ 䤀琀 搀攀爀椀瘀攀猀 椀琀猀 眀漀爀搀 昀爀漀洀 愀渀 䄀爀愀戀椀挀 眀漀爀搀 洀攀愀渀椀渀最 ∀圀栀椀琀攀∀ 眀栀椀挀栀 爀攀昀攀爀猀 琀漀 椀琀猀 眀栀椀琀攀 猀愀渀搀猀⸀ 吀栀攀 瀀爀漀瀀攀爀琀礀 昀攀愀琀甀爀攀猀 㔀 欀攀礀猀 眀椀琀栀 氀甀砀甀爀椀漀甀猀氀礀 愀瀀瀀漀椀渀琀攀搀 琀攀渀琀ⴀ猀琀礀氀攀 爀漀漀洀猀Ⰰ 攀愀挀栀 漀昀 琀栀攀 爀漀漀洀猀 栀愀瘀椀渀最 椀渀搀椀瘀椀搀甀愀氀 攀渀 猀甀椀琀攀 戀愀琀栀爀漀漀洀猀Ⰰ 椀渀搀椀瘀椀搀甀愀氀氀礀 挀漀渀琀爀漀氀氀攀搀 愀椀爀 挀漀渀搀椀琀椀漀渀椀渀最 愀渀搀 猀瀀攀挀琀愀挀甀氀愀爀 瘀椀攀眀 漀昀 琀栀攀 䐀甀渀攀猀⸀ 吀栀攀 最甀攀猀琀猀 挀愀渀 攀渀樀漀礀 漀瀀攀渀 愀椀爀 爀攀猀琀愀甀爀愀渀琀 琀栀愀琀 最椀瘀攀猀 愀渀 漀瀀瀀漀爀琀甀渀椀琀礀 琀漀 搀椀渀攀 甀渀搀攀爀 琀栀攀 猀琀愀爀琀猀 愀渀搀 攀渀樀漀礀 愀渀 攀砀漀琀椀挀 搀攀猀攀爀琀 攀砀瀀攀爀椀攀渀挀攀⸀
䄀搀搀爀攀猀猀 圀愀搀椀 䄀氀 䄀戀椀礀愀搀Ⰰ 伀洀愀渀 䌀漀渀琀愀挀琀 䴀爀⸀ 䄀爀甀瀀 匀椀渀最栀搀攀漀 䜀匀䴀 ⬀㤀㘀㠀 㤀㈀㠀㌀ ㌀ 㐀㔀 䔀洀愀椀氀 猀琀愀礀䀀搀甀渀攀猀戀礀愀氀渀愀栀搀愀⸀挀漀洀 圀攀戀猀椀琀攀 眀眀眀⸀搀甀渀攀猀戀礀愀氀渀愀栀搀愀⸀挀漀洀
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DESTINATION OMAN
FRUITFUL DEVELOPMENTS
PRESTIGIOUS EVENT
With developments positively influencing the way business
Hot on the heels of a signing with East Expo, it has been
Oman Air has launched
get their privileges and ben-
is run, head of tours, National Travel & Tourism, Saud Al
announced that Oman Convention & Exhibition Centre
the Sindbad mobile applica-
efits at the airport.
Junaidy shared with TTG the company’s latest news.
(OCEC) will be playing host to the three-day International
tion for both Android and
Medical Tourism Exhibition & Conference (IMTEC Oman),
iPhone.
Al Junaidy explained that due to the approaching opening of Oman Convention and Exhibition Centre, National
which is scheduled to kick off on March 28, 2016.
AT THE TOUCH OF A BUTTON
An addition to the exist-
General manager – marketing, Oman Air, Mohammed Al Shikely declared:
“IMTEC is an established successful event which has
ing Oman Air mobile app,
“This great innovation is
freight management consortium) is investing in the MICE
attracted over 10,000 medical professionals, distributors
Sindbad mobile app offers
the latest in a series of
segment to capture fruitful opportunities.
and suppliers in the past,” explained general manager, East
a wide variety of features,
digital developments at
Expo, Eyad Bdeir.
allowing members to check
Oman Air which offer even
their Sindbad miles balance,
greater convenience for
Travel & Tourism (an Omani tours, leisure, travel and
We continue to develop and introduce new itineraries
“Hosting IMTEC Oman 2016 at the OCEC will provide us with the cutting edge facilities, flexible space and interna-
claim missing miles, make
tional exposure we need to grow.”
requests for redemptions,
Also commenting was general manager, OCEC, Trevor
our customers.”
keep track of their Tier
McCartney: “There is a great deal of well-respected events
progress, see their upcom-
expertise in the Sultanate and we are keen on unleashing
ing bookings, check their
its potential.”
Family account, and much more, at the push of a
“Adding to this, with the increase in the number of cruise
button.
liners sailing into Oman, we are engaging proactively with
Adding to this, those
them, developing and operating their shore excursions in
utilising this beneficial
Oman’s various ports: Muscat, Salalah, and Khasab.”
programme can store
He further outlined that the company continues to work very closely with Oman Ministry of Tourism’s representa-
and display their
tive offices in growing source markets.
Sindbad membership card on their mobile
“We continue to develop and introduce new itineraries to
app and use it to
attract diverse segments of travellers," Al Junaidy noted.
August 2015
ttgmena.com
15
UPDATE BAHRAIN The company has recently signed an agreement with
GRACEFUL ASCENT
Eagle Hills, a private real estate development company based in the UAE, to operate hotels and serviced residences in the destination. “Through our agreement we are bringing our worldclass competency in hotel and serviced residences operation to the country’s diverse tourism profile.” He further told TTG: “With a buoyant hospitality market, the country presents an outstanding long-term opportunity for Emaar Hospitality Group.” Another top industry player eager to invest in Bah-
Strategic moves are enabling Bahrain to be both more accessible and enticing to visitors from all over the region, be it for leisure or business. Natalie Hami reports
rain is Wyndham Hotel Group, which is planning four openings with three different brands over the next 12 months, according to its regional vice president for the Middle East and Africa, Michael Zager who claimed that it’s the company’s ‘confidence in the Bahrain market’ that has driven these plans. “The country hasn’t completely recovered yet from recent history, but the hotel business in Manama has been witnessing substantial growth.” In addition to the Wyndham Grand Manama, the pipe-
CEO, Desert Adventures, Peter Payet, who
line for the country includes two Ramada hotels and a
told TTG: “Bahrain’s infrastructure provides
Hawthorn Suites by Wyndham, all due to open this year.
immense potential – hotel accommodation, ahrain’s growing tourism sector is undoubt-
attractions, facilities for MICE activities, in-
edly going from strength to strength, and has
ternational events such as F1 for example, it
proved to be a very significant contributor in
only requires an experienced DMC team to
Meanwhile, the thriving destination’s luxury landscape is
the destination’s economy.
combine it all into a product.”
also taking shape, with the recent opening of Four Sea-
According to Bahrain Economic Development Board,
Great confidence in the enhancements
the hotels and restaurants sector has turned out to be
being made to the destination was expressed
a mighty performer throughout 2014, having seen an
by general manager, ART Rotana Amwaj Is-
overall expansion rate of 9.9 per cent year-on-year. Also,
lands Bahrain, Joe Batshoun.
ELITE OPPORTUNITIES
sons Hotel Bahrain Bay, which is setting out to appeal to both leisure and business guests. The property’s director of sales and marketing, Mohammad Barakat explained to TTG about the many
the sector benefited from a continued increase in visitor
“The quality and calibre, of new products
numbers. Furthermore, a well-earned boost to the travel
entering the Bahrain market will contribute to
laboration with celebrity chef, Wolfgang Puck. “CUT by
and tourism arena has also been seen in the form of new
growing business prospects."
Wolfgang Puck will be introducing a new concept for a
properties opening up or in the pipeline for Bahrain. And
Assistant general manager, The Domain
exciting events coming up such as activities in col-
business lunch, ‘CUT on the Hour’ and re Asian Cuisine
indeed, Bahrain’s most popular annual fixture, the For-
Hotel & Spa, Stephen Daniel echoed this
mula 1 Grand Prix has played a most worthy role in the
sentiment adding that the hotel was indeed
amplification of this small island country’s
in support of the plans laid out by industry
“Growth in the luxury industry is moving fast with the
tourism industry.
stakeholders.
announcements of several five-star hotels opening in
Added to this mix was the announcement last year of a new visa policy which then prompted recently the sec-
will be hosting special Sushi nights.” He further commented on Bahrain’s luxury industry:
the country which will elevate Bahrain’s hospitality
MIGHTY BOOST
offering as a whole.”
ond phase to this, enabling business visitors and tourists
As such, this now flourishing destination is
And making its debut in Bahrain over the next few
to spend longer periods of time in the country, as well
grabbing the attention of a number of high
years is the Fairmont brand, under FRHI Hotels & Re
as improving ease of access for GCC residents and visa
calibre hospitality companies looking to ex-
sorts. Senior vice president operations, Fairmont Raffles
holders. The initial policy which was implemented al-
pand and serve both the leisure and business
Hotels International, Sami Nasser explained how part-
lowed nationals from over 100 countries to obtain a visa
segments.
nering with Bahrain Real Estate Investment (Edamah)
either online ahead of travel, via the Bahrain govern-
According to chief operating
which is supported by Mumtalakat, Bahrain’s sovereign
ment’s eVisa website, or on arrival. Figures show that
officer, Emaar Hospitality
from October 2014 to February 2015 over 1,400 visitors
Group, Philippe Zuber,
from the 32 new countries eligible for visa on arrival and
Bahrain is a key
the luxury and upper upscale market, aligning ourselves
more than 2,300 visitors from the 36 new countries
tourism market
with a brand that shares similar values and given the
eligible for eVisas benefited from the new policies.
in the GCC
opportunity to contribute towards the country’s future
region.
growth, is in-line with our development strategy to
Commenting on the vast potential of Bahrain was
wealth fund, was a natural fit for Fairmont. “As a hospitality management company operating in
more than double our regional footprint within the next five years.” Fairmont Bahrain Resort, expected to open in 2018, is to feature 215 guest rooms and suites, Fairmont Gold, the brand’s signature ‘hotel within a hotel’ concept, and meeting and event space. With Bahrain’s government bodies keen to turn the destination into a thriving hub of the region, the destination is taking all the right steps to stimulate investment, thus, further magnetising tourists to the country.
16
August 2015
ttgmena.com
UPDATE BAHRAIN
THE PERFECT TIMING SOFITEL BAHRAIN ZALLAQ THALASSA SEA & SPA is offering a unique service to its clientele looking for a complete wellness escape. It includes a specialised food menu, daily spa programmes as well as wellbeing activities and classes.
TECH CORNER
Executive vice president, Shaza Hotels, Sanjiv Malhotra speaks to TTG about its partnership with Hani Group for the development of the luxury Shaza Seef Bahrain TTG: What are the reasons behind the agreement with Hani Group for the development of this property?
GULF AIR has announced that it will be the official airline partner of the
Al Seef District has two particular focus market
upcoming Arab Air Carriers’ Organization (AACO) Business Technology
segments: the corporate and also the leisure market
Forum to be held in Manama, Bahrain, on October 5-6, 2015. The forum, to be held under the theme of ‘Empowerment through Mobile Technology’,
that comes from the KSA. This drew the developer to buy the land. Shaza felt it could offer something of a refined quality.
Ten years ago Bahrain was
pledges to shed light on game-changing technology solutions and their positive impact on the passenger travel experience as well as the aviation industry as a whole. It will bring together airlines, consultants, social media and mobile technology providers to highlight the prospects of available technology
TTG: What types of travellers will it be targeting?
considered the financial hub of the region. There’s
The corporate and leisure markets will be our focus
a tremendous amount of
markets. The leisure market will be driven by visitors
recovery taking place. We
from the GCC and the KSA. For the corporate market,
see all this activity; there’s
we’re close to large banks and embassies, so we’ll be
revival in the economy and
and what the providers have on their development agendas to empower
able to draw from the corporate buildings around us.
the destination. Bahrain
airlines, airports and passengers with mobile technology.
For leisure, visitors will come in via the Causeway.
has excellent weather and
Driving in from the KSA, we'll be the first luxury hotel
very interesting real estate
that people would come across.
developments. It has a lot of
CROWNE PLAZA BAHRAIN plans on installing its own digital sign boards
potential but to capitalise on
to make it easier for guests to see what events are on in the hotel that
TTG: How do you see Bahrain’s tourism/hospitality
that it has to be driven by
day, as well as upcoming events and general information on the local area.
landscape developing over the next few years and
their own vision. We see a
how will you benefit from it?
lot of positive growth.
According to general manager, DADABHAI TRAVEL,,Shahnaz Al Qaseer the company’s OTA portal for both B2B and B2C has recently been launched. The OTA will provide a one-stop shop for airline ticketing, low
MAKING HEADWAY
cost airlines, budget hotels, dynamic packaging, transfers, car rentals,
Having recently hosted the
insurance, payment gateway and much more.
prestigious Routes Middle East and Africa 2015, manager corporate communication,
MÖVENPICK HOTEL BAHRAIN,Muharraq has a new system in the
Bahrain Airport Company (BAC),
pipeline set to meet on-the-spot demands of its millennial guests. The new
Husain Rasool enlightened TTG
system will enable guests to instantly log onto the property’s network to check-in, order dinner, book spa appointments, give feedback and even get in touch with hotel management.
on the various developments concerning the Company. “We have made substantial headway with the tendering
We are looking to increase frequencies to under-served markets.
process for the new Bahrain
TECH COMMENT Media and PR manager, ELITE HOSPITALITY GROUP, Najia Zainal elaborated on how the Group is meeting the tech needs of its guests. “All of our properties provide high speed Internet to our guests. We are constantly focusing on being actively present in the ever growing online booking websites, for the utmost convenience of the traveller.” Zainal also highlighted that three of the Group’s hotels were awarded certificates of service excellence in 2014 by the region’s largest travel portal Booking.com.
International Airport (BIA)
plans for 2015 are three-pronged. “We
Passenger Terminal Building,
will continue to focus on new, un-served
taking us a step closer to the
markets and tap into countries such as
start of construction. We recently
Bangladesh, Nepal, Malaysia, Indonesia
awarded the second Enabling
and China, which are not currently being
Works package and have floated
served by BIA, and which hold great
key tenders including the Main
potential for high-growth yields."
Works and ICT.” According to Rasool, by the
He added: “We are also looking to increase frequencies to under-served
end of the year, the company is
markets such as India, Pakistan, the
expecting to award seven major
Philippines and Sri Lanka where we see
contracts on the project, at a
demand soaring; and we will persist with
combined value of over $1 billion.
customer retention initiatives to keep our
Meanwhile, Rasool explained
clients happy and explore opportunities to
that BAC’s traffic development
grow business collaboratively.”
17
ON LOCATION FRANCE elcoming a record-breaking 84.7 million tourists in 2013 (the most recent statistics currently available), France is still way ahead of the second most visited country in the world – the US – beating it by almost a staggering 15 million visitors. These statistics came after a study was published by the French National Research Agency, and were referred to the UNWTO to be compared with other popular tourist destinations, confirming France’s all-round appeal among global travellers. Informing TTG on the reasons behind the country’s huge pull as a tourist destination, and among MENA travellers, director – Middle East and Turkey, Atout France, Karim Mekachera stated: “Our diversity within the country is a key factor. Paris is naturally the gateway and the most popular city but visitors can easily explore the entire country and see what other regions can offer during their holiday.” Through France's TGV high-speed rail network - with peak speeds reaching 320 km/h – the record-setting service saves travellers precious time: Paris-Marseille can be reached in three hours, Paris-Lille and Paris-Bordeaux in one hour, and Paris-Strasbourg in two hours.
STAYING CONNECTED
Facilitating the travel of almost 85 million tourists into the country is no mean feat, but with
THE SKIES AND BEYOND Paris has long been the number one gateway for France, but other regions are now increasing in popularity, as Mario Hajiloizis discovers
the world’s top airlines, all providing direct access into the country, it’s a task which is naturally accomplished. Flagship carrier Air France-KLM has been transporting travellers to Paris (and beyond) for decades, even as early as 1939 when the airline flew to Jeddah, Saudi Arabia for the first time.
the Gulf, that have expressed strong
travellers setting out to explore regions
Napoleon III and Empress Eugenia,
interest in serving flights to and from
outside of Paris, either as standalone
Hôtel du Palais overlooks Biarritz’s
Marseille.”
breaks or in combination with
main coastal strip. Having been
the capital.
permanently restored and having
Similarly, Nice Côte d'Azur Airport is welcoming flights this summer season
Chief sales and marketing officer –
launched its new suites, the ‘Palace-
from nine destinations across five
Europe, Warwick International Hotels,
status’ property is also frequented by
expanded extensively throughout MENA and
MENA countries (Algeria, Morocco,
Jean-Marie Pébrel told TTG: “MENA
MENA guests. “These clients arrive
has built a strong and loyal following. We are
Tunisia, the UAE and Lebanon).
travellers are increasingly using the
to experience an unexplored region,
“Over this period, Air France-KLM has
Internet to book their holidays and are
while enjoying our stunning property,”
destinations, products and services for our
Emirates Airline also operates flights to
now exploring new destinations other
director, Hôtel du Palais, Jeanne
customers,” outlined senior vice president -
Lyon–Saint-Exupéry Airport five times
than Paris. They’re now going to Nice
Marchetti told TTG.
Middle East, Gulf and India, Air France-KLM,
per week which are performing very
Welmer Blom to TTG.
well, and we hope this will become a
has been finding that visitors often
daily service,” outlined Mekachera.
combine their trip with the French
committed to continuing to invest in new
Predictably, Paris Charles de Gaulle Airport is the most popular gateway for airlines to operate
“In addition to Paris and Nice,
Fittingly, Mandarin Oriental, Paris
“Paris will naturally always be the
Riviera, usually Cannes, during the
their flights, but it is by no means the only one
number one destination, however,
summer, and in the winter months with
that welcomes tourists from the Middle East.
opening new routes is critical to further
ski destinations in the French Alps such
“Marseille is a multicultural city that is
develop our tourism profile.”
particularly popular with people from Algeria,
Last year Atout France hosted 150
Tunisia, Morocco, Lebanon and Saudi Arabia,”
to 200 travel operators from MENA on
territorial marketing manager, Aéroport Marseille
familiarisation trips covering not only
Provence, Romain Wino told TTG.
Paris, but places such as Bordeaux
Aéroport Marseille Provence operates 27 daily
and Toulouse.
– where we have our affiliate member
“We’re soon expecting to break the two million
as Courchevel. “Our MENA guests travel with their large families and we easily accommodate 10 to 12 rooms for them,” director of sales and marketing, Mandarin Oriental, Paris, Julia Bary remarked to TTG.
hotel the Splendid Hotel & Spa - and
flights from across the MENA region. mark,” added Wino, who also stated that the
Visitors can easily explore the entire country.
EXPLORING NEW GROUND
airport is presently searching for more airlines
Lyon – where we are present with the
Paris - France's heartbeat and hub -
Warwick Reine Astrid. That’s the reason
will undoubtedly remain the country's
why we are committed to offering
top attraction. However, other major
to increase its network from the region: “We are
While visitors to France traditionally
specific offers such as multiple city
cities and regions are now rising to
negotiating with several airlines, mainly from
flock to the well-known capital, a
packages.”
the fore, with France’s tourism bodies
new trend has begun to emerge, with
18 August 2015
Formerly the summer mansion of
ttgmena.com
capitalising on this welcome trend.
ON LOCATION FRANCE
PASSENGERS ENJOY A TOUCH OF FRANCE Air France-KLM is due to launch all-new cabins on its flights to and from Beirut, Lebanon, this coming September. These new cabins were first launched on the airline's Dubai flights in January 2015, with Beirut now set to become the second MENA destination to enjoy the service .
REFLECTING PARISIAN STYLE Warwick International Hotels has unveiled 28 redecorated rooms at its
“Air France is committed to bringing the French ‘l’art de vivre’ to passengers,” commented senior vice president Middle East, Gulf and India, Air France-
Jean-Marie Pébrel to TTG.
KLM, Welmer Blom to TTG. “No other
“Being respectful to the 200 years
airline can match this and we are proud
Paris-based Hôtel Westminster, which has
of legendary hospitality at Hôtel
to offer our customers a touch of French
just reopened.
Westminster, the Signature rooms
fashion, cuisine, art and architecture,
Other renovation phases at the property
bring with them all the latest comforts.
which is embodied in our new ‘Best’
are due to follow with accommodation
The state-of-the-art bathroom features
cabins today.”
consisting of 80 rooms and 22 suites.
all the best refined facilities,”added
“Made to reflect the luxurious Parisian ambiance, these signature rooms illustrate
Expected to follow a month after the new cabins were launched, this coming
Pébrel. Special amenities included within
October, Air France-KLM is looking
the best of traditional French design
the signature rooms are: luxury guest
forward to providing its passengers
combined with all modern facilities,”
amenities, Samsung LCD HD TV,
embarking from Dubai International
outlined chief sales and marketing officer
complimentary premium high speed
Airport with a brand new and exclusive
– Europe, Warwick International Hotels,
WiFi access, and much more.
SkyTeam customer lounge.
A GREEN MENU be transformed by nature-
Air France is committed to bringing the French ‘l’art de vivre’ to passengers.
INVESTMENT HOTSPOT
inspired décor and a DJ will create a celebratory
rance is experiencing record
only, more than 50 per cent of the stock
atmosphere.
investment into its tourism
has originated from the UAE. Lebanon as
infrastructure from MENA
well remains a leading source of direct
Executive chef, Shangri-La Hotel, Paris,
investors, according to government
investment. However, in terms of job-
Christophe Moret has been
agency Business France.
creating investment, Qatar is the largest
cultivating his nature-driven
“Today, investments from the
cuisine since his arrival at
MENA region into France and
the hotel in January 2015.
particularly from the GCC are
The grandson of a market
Shangri-La Hotel, Paris
course vegetable-focused
has launched a series of 100
menu and invite one of the
gardener, it was natural for
$9.4 billion in 2014, while 10 years
per cent ‘Green Dinners’
hotel’s skilled French market
Moret to imagine a ‘Rooted
ago they did not exceed $2 billion,”
on the first Thursday of
purveyors to meet with
in Nature’ menu that places
director – investment, Business
each month.
diners.
greens at the forefront
France – Middle East, Salim Saïfi
without sacrificing taste
told TTG.
La Bauhinia Restaurant will present a special five-
To further enhance the evening, La Bauhinia will
and pleasure.
significant; they reached a stock of
“These volumes are conservative as they do not include substantial
NEWS FLASH Mandarin Oriental, Paris is offering an
Upon arrival at the hotel by private
amounts of money injected by leading institutional investors such as sovereign wealth funds.” France remains the second largest
added that these investments
famous jeweller, Bucherer as part of its
before being chauffer driven to Bucherer
contribute to job creation, with
new ‘Diamond in the Sky’ package.
where they will receive VIP service and
nearly 6,000 people employed by
be offered a diamond pendant in 18-carat
the 100 Gulf companies established
white gold.
in the country, as well as overall
enjoying views of the rooftop monuments
They will then be driven back to the
of Paris including the Eiffel Tower, Palais
hotel, with no need to worry about carrying
Garnier, La Madeleine and Montmartre.
their shopping bags.
If we consider direct investments only, more than 50 per cent of the stock has originated from the UAE.
in Europe, according to Saïfi, who
car, guests will be welcomed in their suite
With ‘Diamond in the Sky’, guests can
concluded Saïfi.
recipient of GCC investment projects
18-carat diamond pendant from world-
reside in the hotel’s top floor luxury suites,
contributor, followed by Saudi Arabia,”
economic development of several French regions. “If we consider direct investments
August 2015
ttgmena.com
19
SPOTLIGHT MALAYSIA organising collaborative familiarisation
tourists the assurance on quality
programmes with key target markets
care, regulation, safety standards
involving influencers, members of the
and the governing laws within this
media and core decision makers.”
industry.”
The range of events taking place all over
Ibrahim further noted: “An
the country provides the perfect backdrop
increasing number of Middle East
to enhance Malaysia’s tourism offering,
tourists are also discovering the
making its cosmopolitan lifestyle merge
excellent healthcare services
perfectly with its industry strengths such
available at more than 50 private
as its vibrant corporate and MICE scene, as
medical centres in Malaysia.”
well as the medical tourism sector.
The destination’s thriving medical tourism sector is indeed
TRAVERSING SEGMENTS
also being capitalised on by
Malaysia has been a popular destination
Malaysia’s hospitality sector,
across the globe, with its attractive financial
according to director of sales,
scene as a reason to travel for business,
MiCasa All Suite Hotel, Kuala
and the lush natural sights giving leisure
Lumpur, Sophia Natasha Malik,
travellers the chance to fulfil long sought-
who informed TTG: “Besides being
after adventures.
a business hotel suite, we work
Homing in on the destination’s appeal to corporate travellers, Ibrahim explained to
closely with surrounding hospitals promoting cosmetic surgery.”
TTG the role of the Malaysia Convention
SENSATIONAL YEAR
& Exhibition Bureau (MyCEB). “Given
GROWTH SPURT
the business tourism sector's increasing
Tourism Malaysia’s ambitions to
economic importance, the government
increase the country’s visibility
of Malaysia decided to form MyCEB as a
globally are paying off, but with
dedicated arm to boost Malaysia’s brand
a fast-growing tourism industry
and position in the international market.”
there is a need to develop the
He remarked that MyCEB serves as a one-
infrastructure to support this.
stop centre to assist meeting and event
In a year dedicated to hosting an array of festivals, Malaysia is proving it is a top contender across various segments. Panayiotis Markides reports ubbed a cultural melting
planners who wish to stage regional and
are underway to further boost
international business events in Malaysia.
the country’s tourism portfolio.
Kumar further noted: “Malaysia is
Ibrahim relayed to TTG that this
predominantly resource-driven and
includes welcoming a host of
offers strong connectivity with other
internationally recognised tourism
key destinations and neighbouring
options. “Ongoing projects include
countries with relatively lower set-up and
Harrods Hotel Kuala Lumpur; W
infrastructure costs. This is encouraging
Hotel Kuala Lumpur; Four Seasons
many global companies to consider
Hotel Kuala Lumpur; and St Regis
pot within Asia, Malaysia
campaign to TTG was director of
relocating their regional headquarters or
Kuala Lumpur. Twentieth Century
has successfully managed
communications, Malaysia marketing
set up new offices.”
Fox Theme Park on top of Genting
to harness a multitude of
team, Starwood Hotels & Resorts
He commented on the significance of
Highlands will be the first Fox
tourism strengths, proving it is adept
Malaysia, Cindy Yoong. “This
this sector to the hotel: “Being located
at magnetising visitors, be it for MICE,
campaign is a continuation of Visit
right next to the Kuala Lumpur Convention
business, leisure or medical tourism.
Malaysia Year 2014. The government,
Centre, the hotel has a distinct location
infrastructure to look forward
As such, it seems fitting that the
through Tourism Malaysia, has made
advantage for guests attending large
to extends far beyond new
heavy investments in all key markets.”
conferences or events.”
properties, and has the potential
campaign for 2015, ‘Malaysia Year of
Theme park in the world,” he said. Kumar enthused that new
And naturally, a sense of unity
Meanwhile, in Sabah state, with nature
showcase the country’s many charms
has also been witnessed within the
at their very feet, MICE delegates will find
potential through the roof. “The
by arranging events across the nation.
nation’s industry stakeholders, who
themselves spoilt by the lush landscape,
proposed high-speed rail (HSR)
are eager to offer their support.
according to owner, Guyana Eco Resort,
project connecting Singapore
Tomas Andersen, who explained that
and Kuala Lumpur also aims to
Festivals’, or also MyFEST, aims to
Explaining the campaign to TTG was director, Tourism Malaysia – Dubai,
Director of marketing and
to catapult Malaysia’s tourism
Mohamed Taib Ibrahim who said that
communications, Dorsett Hospitality
even the remote parts of Malaysia are
improve the economic dynamism
Malaysia has more than 200 events
International, Kattie Hoo explained
popular for MICE travellers. “Using
of Malaysia’s capital city,” he said,
planned for this year.
the national importance of this year’s
nature as our playground, multinational
informing TTG that this upcoming
campaign: “‘Malaysia Year of Festivals
companies choose Bunga Raya as a venue
project will strengthen the link
across the nation and will also be
2015’ is a national mission. It is
for executive meetings and conferences.
between two of Southeast Asia’s
themed with categories including
envisaged that government agencies,
These are often coupled with team building
most vibrant and fast-growing
music, shopping, leisure, art and food.
the private sector, non-government
activities.”
economic engines.
These events will be introduced
Ibrahim added that to promote the
20
Further elaborating on the
To this end, additional projects
agencies and industry players will
However, Ibrahim was keen to stress that
country, Tourism Malaysia is working
come together and make the national
Tourism Malaysia is also promoting the
With a dazzling spectacle of
with leading travel agencies as well as
campaign a success.”
destination’s medical offerings alongside
festivals and events taking place
MyFEST. “Malaysia is one of the only
across the destination, this fun-
leading airlines. “We have organised
Director of sales and marketing,
several familiarisation trips in a year
Grand Hyatt Kuala Lumpur, Parveen
countries within the Southeast Asia region
infused atmosphere should prove
for travel agents as well as media to
Kumar, echoed a similar sentiment.
where medical tourism is promoted by
to be the perfect incentive to
experience the destination.”
“The hotel shows its support by
the government. This provides medical
travel to Malaysia.
August 2015
ttgmena.com
SPOTLIGHT MALAYSIA
TRIPLE OPENINGS
JOINING THE CASUAL LUXURY FAMILY G Hotel Kelawai has recently
eco-friendly Appelles
opened its doors to guests.
toiletries, Serta bed,
Hilton Worldwide has an-
Herman Miller designer
nounced the signing of a
ing is set to undergo an
The existing hotel build-
irector of commu-
Le Méridien Putrajaya will
nications, Malaysia
boast 350 rooms and suites
marketing team, Star-
with city views as well as
of 208 rooms, specifically 143
working chair, docking
management agreement
extensive refurbishment
wood Hotels & Resorts Ma-
five restaurants and a bar.
deluxe rooms, 20 units of the
station, alarm clock,
with Pinnacle Nexus Sdn.
of its public areas, as well
laysia, Cindy Yoong recently
The property will also have
executive room, 43 units of
ironing facilities, 55–inch
Bhd. (a member of Corner-
as rooms and suites before
spoke to TTG to reveal that
a grand ballroom with a
the executive premier and two
smart LED TV and free
stone Partners) to open
joining DoubleTree by Hil-
the hotel company is set for a
capacity to hold 800
units of the premier suite.
non-alcoholic minibar.
DoubleTree Resort by Hilton
ton's collection of over 415
busy end to 2015.
people, in addition to 15
Penang, slated for 2016.
hotels and resorts.
“We are expecting three new exciting openings
The property boasts a total
Every room comes with
meeting rooms.
Executive floor guests will also benefit from
With 88 luxurious suites
a complimentary shoe
this year with Le Méridien
including water villas
shine service, local city
Putrajaya in October, The St.
overlooking picturesque
calls, call forwarding
Regis Langkawi in November
mountain peaks and ocean
service, usage of DVD
and The St. Regis Kuala
views, The St. Regis Langkawi
player, and access to
Lumpur in December.”
will include an Astor
the executive lounge for
ballroom with the ability to
personalised check-in
accommodate 180 guests.
and check-out.
The signing of this agreement underscores our commitment. Located in Penang near
“The signing of this
the UNESCO World Heritage
agreement underscores our
Kuala Lumpur, just 28
Site of George Town, the
commitment to developing
minutes from Kula Lumpur
property will add to the exist-
Hilton Worldwide’s portfolio
International Airport, is set
ing pipeline of five hotels in
of brands in Malaysia,” said
to have 200-rooms with
Malaysia, where the com-
senior vice president of de-
city views. It will also include
pany currently operates six
velopment, Middle East and
seven meeting rooms with a
hotels under the Hilton and
Asia Pacific, Hilton World-
grand ballroom.
DoubleTree by Hilton brands.
wide, Andrew Clough.
Meanwhile, The St. Regis
ibar
August 2015
ttgmena.com
21
ANALYSIS GOLF China has also witnessed the
land. People can enjoy a round of golf
number of championship golf courses
whilst also absorbing the location and
triple in less than a decade. With this
beauty of the destination.”
newfound enthusiasm for the sport
With today’s increasingly busy
trickling into MENA, courses across
lifestyles, golf seems to provide the
the region have reported a strong
perfect opportunity to spend some
proliferation in Chinese golf tourists
time with friends and family in quality
to their resorts.
resorts and beautiful destinations,
“Global professional tours are
whilst simultaneously keeping fit.
showcasing top resorts with the World Golf Championships and professional events paying top dollar to bring
GLOBAL APPEAL
top golfers into markets which are
InterContinental Fiji Golf Resort &
emerging such as Dubai and China for
Spa – the setting for the Natadola
example, outlined managing director,
Bay Championship Golf Course – is
Preferred Golf, Michael Osgood to
one such resort which is increasingly
TTG. “The influx of outbound Chinese
welcoming golf tourists from around
travellers is driving a huge demand,
the world, including junior golfers with
as these golfers were once restricted
their families.
to playing only in China and now have
“There are more younger golfers
global destinations at their disposal.”
visiting us, and we plan on capitalising on this with our golf getaway packages,” outlined golf operations manager, Natadola Bay Championship Golf Course, Amitesh Chandra to TTG. Previously, in order to play golf, participants used to have to be a golf club member to access the course and
EVERYONE CAN PLAY Trends which are already starting to shape golf's future are the same trends that are currently shaping the global community. Mario Hajiloizis investigates
We are also seeing families taking up the sport.
learn to play. Now, however, there are public courses more widely available and a less elitist attitude to the sport, with even schools now offering golf as a sport for children. ”We have noticed that golfers are
NOT JUST A MAN'S WORLD
becoming younger and are welcoming a more mixed group of men and
Women participating in golf is also
women, rather than the typical group
on the rise, with this expected to lead
of older men on a golf buddies week
to changes in expectations about
away,” marketing manager, Kempinski
the facilities that clubs and courses
Hotel Bahía, Justine Haughey
need to provide to their members –
informed TTG. “We capitalise on this
and creating a platform for golf as a
trend by offering these younger and
family game. Competitions such as
more health conscious guests the
the Omega Dubai Ladies Masters,
opportunity to also use our Spa and
due to be held from December 6 to
Fitness Centre and ensure they have a
12, 2015, and the Abu Dhabi HSBC
good breakfast before they head out
Golf Championship previously holding
to the course each morning.”
women-only activities, are only going
Similarly Bahrain's The Royal Golf
to further develop the women’s game
Club is also welcoming a more diverse
across the region.
golf clientele from businessmen, to
With golf being one of a few unique
ladies, families and juniors. “Our ever
urrent global trends are having a huge impact on the golf community;
sports which people of any age,
expanding junior programmes are also
the increased attraction towards Asia, urbanisation, digital technology
gender and ability can play alongside
helping to integrate young players
advancement and environmental pressures. Despite these trends having a
each other, this is also propelling
onto our championship course,” said
profound effect on one of the world’s oldest sports, it is adapting to these new
golf’s rise in popularity around the
general manager, The Royal Golf Club,
challenges extremely well. The professional game is already dominated by younger, fitter players – four of the
world, and especially among families. “You often see parents playing with
Stephen Havrilla to TTG. “We are also seeing families taking up the sport as
top ten PGA ranked players in the world are 27-years-old or younger – and there’s been
their children or even grandparents.
a way to enjoy doing an activity that
a boom in the number of children playing the sport in Asia – the MENA region included –
It brings people together in a social
they all can participate in.”
meaning that the next generation will increasingly be from the continent.
and competitive way,” added chief
In Dubai alone there was just one course in 1988; that has now risen to more than 10 high-end courses, with two courses from Donald Trump’s business empire soon to be
commercial officer, PGA Australia,
As this globally-loved sport
Stephen Ayles to TTG.
continues to grow in appeal,
added into the mix. “The next few years will further establish Dubai at the forefront of
“Just like the [Fiji-based] Natadola
golf tourism as the Trump International Golf Club, and Trump World Golf Club raise the
Bay Championship Golf Course, many
part of national tourism strategies,
bar for quality golf play in the emirate,” senior vice president, DAMAC Properties, Niall
courses around the world are built on
thus highlighting their increasing
McLoughlin remarked to TTG.
some of the most stunning pieces of
importance.
22 August 2015
ttgmena.com
courses are being developed as
ANALYSIS GOLF
A FAMILY ATMOSPHERE
MAGNIFICENT SEVEN Osgood to TTG.
Yas Links Abu Dhabi is
you can find that many of
Preferred Golf – a worldwide collec-
witnessing an increase of
our members are now best
tion of celebrated golf resorts – has
junior and couple golfers
friends – with Yas Links
welcomed seven world-class golf
to ensure it is designed by a top
visiting the 18-hole champi-
Abu Dhabi being their
properties offering golfers a raft
course designer, that it has hosted
onship links course.
regular meeting space,”
of new options to be enjoyed this
or will be hosting a top professional
added Tjader.
season.
golf event, and lastly that the course
“Perhaps when golf courses were first intro-
Additionally, with current
Hotel Las Américas Torre del Mar
duced across the region it
world number one, Rory
(Columbia), NIZUC Resort & Spa
may have been an intrigu-
McIlroy and several more
(Mexico), Palazzo Versace (Dubai),
ing and unfamiliar experi-
current and past greats
and US-based courses The Lodge &
ence but as members have
recently visiting the course,
Spa at Cordillera, Keswick Hall, The
stayed on over the years
Tjader believes that as
Inn at Palmetto Bluff and Rancho
they are starting to involve
word gets around the com-
Bernardo Inn are the latest addi-
their families,” explained
munity about this , it will
tions to Preferred Golf’s expanding
sales and marketing man-
cause an increased interest
portfolio.
ager, Yas Links Abu Dhabi,
among its members, thus
Carly Tjader to TTG.
proving why the course
to become part of the Preferred
is among the MENA re-
Golf collection they must first be a
all areas of the club being
gion’s best. “These famous
member resort of Preferred Hotels
enjoyed by all and not just
visitors have become great
& Resorts to ensure that the ac-
one specific age group, for
role models for our junior
commodation meets the quality and
example 40-plus males.
golfers as their visits do
service levels that we promise to our
This has influenced the
not happen to all golf clubs
guests,” explained managing
social side of the club and
every day,” added Tjader.
director, Preferred Golf, Michael
“It’s refreshing to see
UNPARALLELED EXPERIENCE
“Next, we analyse the golf course
is among the best in its respective destination.”
“In order for a new golf resort
We analyse the golf course to ensure it is designed by a top course designer.
AWARD OF CHAMPIONS
DAMAC Properties is developing two luxury lifestyle golf communities which are being designed to raise the stand-
InterContinental Fiji Golf Resort & Spa has
ards of the sport in the MENA region.
recently revealed that their Natadola Bay
AKOYA by DAMAC is a 43.9 million m community set
Championship Golf Course has been awarded a
around the first Trump-managed golf course in the Middle
prestigious Diamond Award by the International
East, Trump International Golf Club, Dubai. “Designed by
Association of Golf Travel Operators (IAGTO).
2
renowned architect Gil Hanse – the designer of the Rio Olym-
This award is presented after thorough
pics golf course – Trump International Golf Club, Dubai, will
assessments of affiliated golf courses to find
offer unparalleled services and amenities, delivering a cus-
the best possible experience to the visiting
tomised experience to every member and guest,” outlined
golf traveller.
senior vice president, DAMAC Properties, Niall McLoughlin exclusively to TTG. The second course under development is the Tiger Woods-
ENTERTAINING PASTIME
“Our golf course is a PGA sanctioned championship golf course and is one of the top golf courses in the world,” stated
designed Trump World Golf Club, Dubai, set within the
golf operations manager, Natadola Bay
AKOYA Oxygen community.
Championship Golf Course, Amitesh Chandra to
The Royal Golf Club, Bahrain
always been a popular game
TTG. “This IAGTO Diamond Award recognises
is hoping to tap into the grow-
for Asian tourists with them
DAMAC Properties, along with the global appeal of Dubai,
that our golf course offers the best golfing
ing Chinese market visiting
now discovering the MENA re-
will undoubtedly create a leader in the market place,”
experiences for all golfers - whether they are
the MENA region to play golf,
gion as word is spreading that
concluded McLoughlin.
beginners or seasoned professionals. The views
according to general manager,
it has some of the best value
throughout the course and the design make it
The Royal Golf Club, Stephen
golf in the world.
spectacular to play in.”
Havrilla.
“The partnership between the Trump Organisation and
Globally recognised local golfer, and former
“The Royal Golf Club hopes
“Golf is also seen as a sport that can be played with clients
world number one, Vijay Singh designed the
to tap into this market and
and we are starting to see
championship golf course and ensured the
believes that Bahrain has what
more business professionals
picturesque views overlooking Natadola Bay
it takes to capture a percent-
taking up the sport as a way to
were showcased whilst also providing an
age of these travellers,” he
entertain important clients,”
enjoyable challenge to players of all skill levels.
remarked to TTG.
added Havrilla. “Where else
Natadola Bay Championship Golf Course is
Attributing the rapid growth
are you going to be able to
due to host the second PGA Fiji International
of golf tourism in the MENA
spend four hours with your
tournament from October 15 to 28, 2015.
region to the Chinese market,
client and pitch your
Havrilla added that golf has
business ideas?"
August 2015
ttgmena.com
23
AWARENESS LATIN AMERICA effectiveness, noting that SPCVB recently organised the Rotary International Convention, attended by 15,000 visitors, while this month The WordSkills Competition, is expected to attract 200,000 visitors to the city. Keen to explain that Mexico’s Caribbean coast is equally adept at hosting events, with its fully developed infrastructure, promotion manager Europe and Asia, Cozumel & Riviera Maya, Tourism Board, Evelyn Pintado Cervera stated to TTG: “Because of our air connectivity, infrastructure, expertise and professionalism of the service providers, Riviera Maya has it all to host any MICE events.” She also noted that elite events such as ILTM Americas will be hosted in the destination. And now traversing on to the continent’s west coast, marketing manager, Tucano Peru, Carmen Gonzales remarked that Peru is well-poised to augment its MICE segment further, especially as
GLOBAL FOCUS
its well-developed infrastructure makes it ideal for
Continuing to prove its unrivalled expertise in the events sector, Latin America is now turning its eye to the MENA market. Panayiotis Markides explores
and venues for events, as well as comfortable
corporate and business events, as well as private trips, incentive tours, congresses and world-class festivals. “You will find a variety of state-of-the-art halls hotels and restaurants to suit any taste.”
HEADED FOR NEW MARKETS Meanwhile, as Latin America seeks to strengthen its links with the world via its
roviding an exotic setting for an array of adventures, Latin America has witnessed dramatic growth within its
dynamic MICE capabilities, it also seeks to
lucrative events industry, successfully attracting travellers from all corners of the globe.
bolster ties with MENA, according to Alaby.
Events such as WTM Latin America have arisen to promote this destination even further. Exhibition director, WTM Latin America, Lawrence Reinisch told TTG exclusively that the deals signed at the show will further help cement
The ABCC works towards further strengthening [trade relations between Brazil and MENA] across all sectors.”
Brazil and the continent’s growing position in the global travel and tourism industry. “Post-event research revealed that last year’s event generated business deals in excess of $341 million and this year will most likely be even more due to the phenomenal 21 per cent increase in visitors and press,” he revealed. Reinisch also elaborated on the continent’s growth: “Improved infrastructure is playing a large role in the tourism boom,
He added that the actions ABCC promotes include market intelligence consulting projects, participation at trade shows and organising trade missions with the Brazilian government,
accelerating Latin America as a global economic powerhouse.” Taking a closer look at the destination that boasts the historic Machu Picchu, Peru; director, Vicuña Travel Agency, Pellegrino Luciano enthused that in Peru tourism is witnessing a strong increase. “According to the Peruvian Minister of Foreign Trade
business entities and B2B meetings. Alaby also noted that the fruits of the
and Tourism, international tourist arrivals increased to an impressive 8.4 per cent in a four month period this year alone. That’s
ABCC’s labours have indeed matured, noting
a growth of 1.13 million visitors to Peru; an increase greater than the typical tourist destinations of Mexico and Brazil.”
that as a result of the actions promoted by the ABCC, the flow of Arab tourists into Brazil and vice versa has intensified. Gonzales added to this telling TTG that Tucano Peru is seeking business from the
MICE PROWESS
MICE travellers but various cities are investing in modern venues. This is the case of Foz do Iguaçu,
MENA region, having attended ATM this year. “We presented our major brands to
It thus quickly becomes apparent that within the Latin American tourism
Recife, Joao Pessoa and Brasilia, which already
international clients and partners, introducing
product there is one particular segment that stands strong and proud
have infrastructure for medium and large events.”
Peru and [Latin America] to a new audience.”
Homing in on the city of São Paulo, CEO, São
This was echoed by Luciano who revealed
Paulo Convention & Visitors Bureau (SPCVB), Toni
to TTG that Vicuña Travel is pursuing Arabian
such as the 2014 FIFA World Cup, and next year’s Olympics being set in Rio
Sando revealed to TTG: “São Paulo is the Latin
tourism possibilities, especially from Kuwait
de Janeiro, it comes as no surprise that many companies are looking to
American business and events capital city. Almost
and the UAE. “Some challenges we have
hold their events in Latin America.
75 per cent of all tourists coming to the city are
encountered have been in finding direct and
included in this segment.”
accommodating routes from the
among the rest: MICE. With Brazil having proven itself capable of hosting world-class events
Speaking exclusively to TTG, executive-director at the Arab Brazil Chamber of Commerce (ABCC), Michel Alaby remarked that the MICE
He commented that to this end the city has
MENA region.”
industry in Brazil is no small player: “The MICE industry in Brazil generates
the infrastructure to sustain this segment, with
approximately $1.3 billion.” He added that event tourism is the second
convention centres; venues for events; 42,000
Latin America is ambitiously showcasing
largest attractor of foreign visitors to the country, bringing close to six
major hotel chain rooms; and transportation to get
its aptitude in the MICE segment, and the
million international travellers, or 25.6 per cent of international tourists.
travellers around, including 85,116 vehicles for rent,
global events it is hosting are a testament
34,000 taxis, 67 metro stations and 15,000 buses.
to this, all the while strengthening its bonds
Alaby noted: “The MICE sector has grown about 400 per cent in the past 10 years. São Paulo and Rio de Janeiro are still the main destinations for
Sando highlighted the scale of the city’s MICE
24 August 2015
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with the MENA region.
AWARENESS LATIN AMERICA
TRADITIONAL CHARMS
NEW FRONTIER
Hyatt Hotels Corporation has announced that following a franchise agreement with Hotel Corporation Uruguay, Carmelo Resort & Spa in Carmelo, Uruguay will join the Hyatt portfolio. The resort will be operated as Carmelo Resort and Spa, a Hyatt Hotel and will be managed by the Hotel Corporation Uruguay and SMI Hotels & Resorts.
Following its significant growth and operating suc-
The 44-guest room resort incorporates
cess in South Asia, luxury experiential travel com-
Asian and South American design touches,
pany &Beyond is now expanding its portfolio to
and offers four on-property dining options,
include a third continent with the launch of &Beyond
all of which feature local products the Car-
South America.
melo region is known for, such as locally pro-
&Beyond South America recently opened its first
duced cheese and dairy products, as well as
official office in Santiago, Chile and will provide
a variety of traditionally-cured, organic and
available in the Carmelo area, from fishing, bird watching or sunset
luxury tour operating and destination management
grass-fed meats.
cruises on the Rio de la Plata, to polo classes and horseback riding on
company (DMC) services to guests travelling to Chile.
local trails.
This month, the DMC will have additional operational
The property also boasts Chandra, a holistic zen spa. Further recreation facilities include the 18-hole, world-class Carmelo Golf Course, which was designed by Randy
Meanwhile, Grand Hyatt Playa del Carmen Resort has recently opened on Mexico’s Riviera Maya coast. The property’s marketing and communications manager, Samantha
coverage in neighbouring Argentina. The capital city of Chile, Santiago is the ideal entry point to iconic destinations, including Iguazu Falls,
Thompson and Kelly Moran, and winds
Castrejon exclusively revealed to TTG that the property is targeting
Easter Island, Buenos Aires and Patagonia, the gate-
around numerous lakes, wetlands and
both business and leisure, as it features 18 meeting rooms, as well as
way to Antarctica.
native trees.
three infinity pools, three restaurants and bars, Cenote Spa with eight
In addition, a variety of excursions are
treatment suites, Camp Hyatt and Teen Arcade.
By mid-2016, &Beyond South America will further expand to include luxury touring services in two additional countries, Peru and Ecuador.
NEWS FLASH Wyndham Hotel Group has opened the
parks, as well as the world-renowned
91-room Wyndham Garden Barranquilla
shopping for which Barranquilla and
hotel, jointly with local partner Inversiones
Colombia are famous.
Rueda Leon, becoming the company’s
Wyndham Garden Barranquilla’s guest
th
rooms are each equipped with a flat screen
Wyndham Garden Barranquilla is
HDTV, a mini-bar and an iPod docking
situated at the core of Barranquilla’s
station. The hotel’s multi-lingual staff
financial district, just steps from several
offers warm and efficient service and
major corporations, banks and industrial
attention to detail 24-hours a day.
13 property in Colombia.
ALL INCLUSIVE ith the Warwick Cayo Santa Maria in Cuba soon to open,
TTG sought to discover the property's all inclusive offerings. ”The Warwick Cayo Santa Maria Resort, located on Santa Maria key in Cuba, is a brand new ‘all inclusive’ re sort spread over 26 hectares of luxurious gardens with stunning views of the dazzling Caribbean Sea,” said chief sales and marketing officer, Warwick International Hotels, JeanMarie Pébrel. She revealed that the resort counts 800 rooms in its inventory, including 16 suites. It also boasts eight F&B outlets. August 2015
ttgmena.com
25
FOCUS ON YEMEN TTG: Who’s going to Socotra? How are they getting there?
Socotra remains open for business and is particularly popular with the expat community in the Emirates, as well as people looking for an amazing holiday or spectacular natural and cultural heritage. Leading Yemeni tour operators can offer a range of contrasting and exceptional itineraries. Large areas of Yemen are in conflict and should be avoided. The remote Socotra Archipelago, 240 miles south of Yemen in the Gulf of Aden, can be reached direct from the United Arab Emirates on a choice of routes from Dubai (Yemenia) and Sharjah (Felix Airways). Known as the ‘Galapagos of the Indian Ocean’, it is an extraordinary UNESCO World Heritage Site, a paradise for sublime eco tourism and adventure tourism, including diving and parascending. TTG: How have you found that tourism authorities are envisioning the future of their destination? Yemen is considered the ancestral home of all Arabs and is full of
NATURE'S JEWEL
extraordinary cultural and natural heritage of truly international importance. It was the home of the Queen of Sheba and even has fossilised footprints of dinosaurs. Yemen has a vast potential market that includes the entire Arab world, as well as those that remember British Aden, cheerfully visited by Queen Elizabeth II and of which the French poet Arthur Rimbaud was a resident for ten years. It will quickly recover once the current conflict is resolved. In the meantime, Socotra remains fully operational and is the jewel of Yemen tourism.
Having represented Yemen Tourism for five years, managing director, Dunira Strategy, Benjamin Carey provides Natalie Hami with his insight on the current state of travel and tourism to Yemen in the face of its recent troubles
Press trips and study tours are being planned. TTG: What message can we as travel trade convey to the rest of the industry? Check an atlas! Socotra is a world away from the mainland and the blanket travel advisories by foreign governments are inaccurate and ill-informed. The travel trade needs to educate consumers about the accessibility of these places – and the fact that insurance is readily available. Frontier Travel Insurance, owned by pioneering British insurer AAIB, offers excellent policies for responsible travellers to unusual destinations.
DID YOU KNOW? The dragon’s blood tree (Dracaena cinnabari), which is identifiable by its unique umbrella shape, is found primarily in the mountain highlands of the island. These unique trees stand between 3m and 10m in height. (information provided by the Yemen Tourism Promotion Board website http://www.yementourism.com/ )
TREKKING ON SOCOTRA > Skand peak and return to Skand eco-campsite (six hours) Visitors can have a picnic on the meadows of Skand among dragon blood trees. On a clear day a view of Hadibo below can be seen. > Deneghen – south Wadi Deneghen is located just outside Hadibo. It is a five-day journey which includes camping in tents, with all board and the necessities provided for by Socotra Eco-Tours. > Klison – Matyaf A gentle descent from Klison to the beach in Matyaf will lead trekkers to between wadis and fresh water pools.
WHAT CAN YOU DO ON SOCOTRA? (provided by Socotra Eco-Tours http://www.socotra-eco-tours.com/) According to founder and CEO, Socotra Eco-Tours, Abduljameel Abdullah Ali Mohammed industry stakeholders have been preparing for the upcoming tourism season. “However currentlythere is a no-fly zone imposed. We hope this will be lifted soon.” Mohammed explained that the tourist season in Socotra is between October and May. “We are expecting tourists in the upcoming season as Socotra is as always safe. We would like to assure all that Socotra has always been safe and we encourage all to invest in eco tourism in Socotra.”
ECO-CAMPSITES: // AMAK // DIHAMRI // DITWAH // HOMHIL //ttgmena.com ROSH // SKAND // ADEEB’S ECO-LODGE
26 August 2015
PEOPLE ON THE MOVE
Millennium Plaza Hotel Dubai as the new director of sales and marketing with an ambitious plan to oversee the aggressive sales and revenue generation. He will also strategically position the property to drive optimal sales and revenue results. D’Souza has served numerous management positions at prestigious hospitality brands during a 15-year career.
GENERAL MANAGER
MAYOR In anticipation of its expected
Carlos Malliaroudakis has
mid-2015 opening, Houssine
been appointed general
El Quaroui has recently been appointed as the new mayor of the upcoming Jannah Place Abu Dhabi. Holding a Bachelor of Arts from Ibn Tofail University, El Quaroui has devoted himself to the world of hospitality, and is committed to helping move Jannah to the top most levels of the hospitality pyramid.
manager of Al Ain Rotana to head the hospitality team and lead it to new heights in the provision of first-class hospitality services. He will lead the development of new projects and services to enhance the customer experience, thereby setting a higher standard for which Rotana Group is known.
FRHI HOTELS & RESORTS
Greg D’Souza has joined
FRANK NABOULSI
CARLOS MALLIAROUDAKIS
AL AIN ROTANA
DIRECTOR OF SALES AND MARKETING
HOUSSINE EL QUAROUI
JANNAH PLACE ABU DHABI
MILLENNIUM PLAZA HOTEL DUBAI
GREG D’SOUZA
REGIONAL VICE-PRESIDENTEGYPT & GENERAL MANAGER
FRHI Hotels & Resorts has promoted Frank Naboulsi as the company’s regional vicepresident – Egypt and general manager of its property, Fairmont Nile City. Based in Cairo, Naboulsi will carry out the responsibilities of regional vice president, overseeing all new properties in Egypt, as well as overseeing the overall operations, performance and strategic direction for Fairmont Nile City.
If you have recently been promoted or appointed key staff, please visit our website...
A Lebanese-French national, Rebecca Nachanakian, has been promoted to the position of hotel manager of Jumeirah at Etihad Towers in Abu Dhabi. She began at the hotel in 2012 as the director of conferences and events, where she successfully led her team. In her new role, she will oversee aspects such as F&B, conferences and events, and the rooms division.
GENERAL MANAGER Holiday Inn Muscat Al Seeb has embraced Laura Eggleton from Holiday Inn London Heathrow Ariel as its new general manager. She joins the Oman property having managed the London property for the last two years. Eggleton graduated from the University of Brighton with a BA (Hons) in International Tourism Management and has focused on building her career across the franchise and has managed operations of IHG.
August 2015
RAFFI TORIKIAN
ABU DHABI NATIONAL HOTELS
HOTEL MANAGER
LAURA EGGLETON
HOLIDAY INN MUSCAT AL SEEB
JUMEIRAH AT ETIHAD TOWERS
REBECCA NACHANAKIAN
ttgmena.com
SENIOR MANAGER, HOTEL OPERATIONS
MIHAELA TAYAR
MANAGER MARKETING COMMUNICATIONS
An experienced strategist and a
Mihaela Tayar has also been
determined target achiever, Raffi
welcomed at ADNH, assuming
Torikian has joined Abu Dhabi
the position of manager
National Hotels (ADNH) as the
marketing communications.
senior manager, hotel operations.
In her new role, Tayar will be
He brings with him 15 years of
responsible for setting up,
hospitality experience across a
developing and managing
range of hotel companies.
implementation of strategically
Torikian’s main goal is to
targeted communications
contribute to consolidating and
programmes. These are
expanding the company’s hotel
aimed at strengthening the
network locally and regionally,
group’s relationship with
while streamlining operational
its stakeholders, as well as
processes and increasing
developing the existing
profitability.
media relations.
27
PICTURE PERFECT
BEC-Tero TrueVisions holds Cesar Millan’s ‘Love Your Dogs Tour 2015’ press conference at Vimarn Suriya Room of Dusit Thani Bangkok. The dog whisperer brought his live show to Bangkok for the first time.
Celebrating the annual Dragon Boat Festival, associates of The Grand Mansion, A Luxury Collection Hotel, Nanjing participate in the 15th Foreign-invested Enterprises Dragon Boat Challenge.
Sir Bani Yas recently welcomed two
Etihad Airways launches a new daily service be-
JW Marriott Venice Resort & Spa, the first
Reticulated Giraffe calves – a female and a male - to its wildlife family.
tween the capital of the UAE, Abu Dhabi, and the Scottish capital, Edinburgh.
JW Marriott resort in Europe, marks its grand opening with guests, celebrities and media.
During a ceremony in the Salon des Ambassadeurs, at the Elysée Palace, President of the Republic of France, Francois Hollande, presents to group CEO, Qatar Airways, Akbar Al Baker a Legion of Honour.
Limassol Marina, Cyprus marks a year of operation with live music and activities for visitors along the promenade.
Picture perfect 28 August 2015
A visual tour of recent events in the region
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SOCIAL HUB
Our Team
SOCIAL MEDIA HIGHLIGHTS Even during the quieter month of Ramadan, our social media channels are exploding with colour and inspiration. Take a look at our favourite tweets this month.
GENERAL MANAGER Chris Christou CChristou@ttgmena.com D: +357 24 803003
Media Rotana Dubai @ MediaRotana With our selection of suites, you can enjoy a comfortable room with access to all the hotel facilities you desire.
SENIOR MEDIA REPORTER Natalie Hami MEDIA REPORTER Panayiotis Markides DIGITAL CONTENT CREATOR Tatiana Tsierkezou
Turkish Airlines @TurkishAirlines “This game is super cool!”
CREATIVE DIRECTOR Edward Beales SENIOR DESIGNER Maggie Basdermadjian E-COMMERCE MANAGER Panayiotis Philippou PPhilippou@ttgmena.com D: +357 24 803008
Etihad Airways @EtihadAirways Explore the incredible architecture to the rich culture - fly to #Singapore on our #B787 Dreamliner from August 1st.
JumeirahZabeelSaray @JumeirahZS Thinking of a sweet surprise? How about a romantic set-up in your bedroom? Our guest relations will arrange it for you!
E-COMMERCE EXECUTIVE Marina Drakou Mdrakou@ttgmena.com D: +357 24 803077 ACCOUNT MANAGERS Helen Moss Hmoss@ttgmena.com D: +357 24 803074 Marianne Shokry MShokry@ttgmena.com D: +357 24 803012 Maiju Vaananen MVaananen@ttgmena.com D: +357 24 803010 Elaine Hockley EHockley@ttgmena.com D: +357 24 803011 CHIEF FINANCIAL OFFICER Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002 ACCOUNTS EXECUTIVE Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026 CREDIT CONTROL Stala Antoniades SAntoniades@ttgmena.com D: +357 24 803015 HEADQUARTERS Nietzsche Street, Ria Court 9, 1ST Floor 6028 Larnaca, Cyprus Tel: +357-24 803000 Fax: +357-24 803060 Email: INFO@ttgmena.com Website: www.ttgmena.com THAILAND REPRESENTATIVE Public Major Media Ltd, Janya Limmanee Janya.Limmanee@publicitas.com Tel: 662 651 9273 JAPAN REPRESENTATIVE Pacific Business Inc, Hiroko Kujime Kujime-pbi@gol.com Tel: 81 33661 6138 TTG Worldwide Titles* TTG Middle East & North Africa operates under a licence from TTG Media Limited in the UK
TTG Middle East & North Africa is a member of the TTG network of media alongside: TTG UK and Ireland, TTG Russia and CIS, TTG Nordic, TTG Poland, TTG Czech Republic, TTG Italia, TTG Asia, TTG China TTG India * For information on these publications, please contact us at: INFO@ttgmena.com TTG MENA is part of the CADS Group
The IMEX Group @IMEX_Group Wellness on the Show Floor | @ ungerboeck @ungerboeckEMEA
IGTM @IGTMarket Focus on emerging golf markets @iGtm 1st time exhibs confirmed from Russia, Malaysia & Vietnam.
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NEXT SEPTEMBER ISSUE • DESTINATION QATAR • UPDATE RED SEA • ON LOCATION USA • SPOTLIGHT SRI LANKA • FOCUS ON IRAQ • AWARENESS NORTHERN EMIRATES • ANALYSIS AVIATION August 2015
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