Middle East & North Africa
Spotlight China
The destination is continuing to fulfill visitor expectations
Update Central Asia An array of unique adventures await travellers
Analysis Car Rentals Bringing you the latest trends of the industry
MARVEL OF NATURE Earthly wonders grace Jordan's diverse landscape, welcoming and enticing curious eyes
JUNE 2015
ISSUE 283
CONTENTS
BOLD HEAT W
> YOUR GUIDE 03
NEWS
ith the buzz of ATM, IMEX and
the many May-time trade shows
09
having settled down, it’s a good
INTERVIEW
thing June has come, bringing with it the
perfect time for travellers to take a much-
10
SUMMER PROMOTIONS
needed break. However, TTG MENA never sleeps, and we are endlessly at work to keep you updated on travel trade news during peak
12
DESTINATION JORDAN
season. For those keen on travelling during the popular summer period, turn to our Summer
16
UPDATE CENTRAL ASIA
Promotions to find out what’s on offer; if you are eager to relive the buzz of ATM – then Picture Perfect is perfect for you! Also in this
17 18
ON LOCATION
SCANDINAVIA
SPOTLIGHT CHINA
month’s issue, we see how Jordan is working to attract travellers with its leisure prospects and for the more adventurous travellers, Central Asia is building on its strong offering of ecotourism and cultural tourism to attract global
20
ANALYSIS CAR RENTALS
events. On Location Scandinavia highlights the
A LETTER FROM... Have a splendid summer!
unique appeal of various destinations in the region; additionally China is proving that it is an
22
PICTURE PERFECT
ideal destination for a range of travellers, no matter who they are and no matter why. Finally, Analysis Car Rentals looks at what
24
PEOPLE ON THE MOVE
the major contenders in this growing industry are offering customers to differentiate themselves.
Panayiotis Markides Media Reporter
TARGETING INDIA Atana Hotels recently joined
promoted Ras Al Jinz Hotel and the Masira
the Oman Ministry of Tourism
Island Resort under the Dhiaffa banner. He not
Road Show to Chennai, Banga-
only looked to increase leisure guest arrivals to
lore, Delhi and Mumbai as part
the four hotels promoted in India, he also spoke
of the year-long marketing and
to wedding planners and agents.
promotional activities.
rooms for friends and family, catering tailored to
show, corporate director of
your needs and traditional Omani hospitality are
sales and marketing, Dhiaffa,
just some of the benefits of booking a wedding
Leon Salinel remarked: “India
party with us.”
is one of the fastest-growing outbound travel markets in the
GEARING UP FOR TRAVEL
world with the GCC countries claiming three of the top five outbound destinations for
TIME Hotels has partnered with
hotel apartment at any TIME property in the
Indians in 2012. It has been
Hertz to launch a range of room pack-
UAE, a second package offers a one-month
estimated by UNWTO that the
ages targeting guests who would like
complimentary Hertz car with a 12-month
number of Indians travelling
to be mobile while travelling.
apartment rental.
overseas is set to rise from
The agreement was officially
The same benefits are included as with the
around 15 million today to 50
launched at ATM 2015, where it was
room and car offer, but also features a dis-
million by 2020; with more
announced that the offer of a room
count on laundry services.
than 1.1 billion inhabitants and GDP increasing by more than
and car package is available at the
CEO, TIME Hotels, Mohamed Awadalla said:
company’s flagship Dubai property
“We recognise that many of our guests are ea-
eight per cent every year. India
TIME Oak Hotel & Suites and the TIME
ger to either explore the emirates under their
offers enormous potential for
Grand Plaza, located close to Dubai
own steam or, if they are here on business or
future growth in tourism to the
International Airport.
as long-stay clients, appreciate the flexibility
region.”
For guests looking to secure longstay accommodation and book a
and freedom of having their own self-drive vehicle.”
2 June 2015
He added: “A romantic setting, gorgeous
Commenting on the road-
For guests wishing to experience eco resorts, Salinel ttgmena.com
NEWS EXHIBITION CALENDAR
2015 TWO CONTRACTS INKED
MAY 31-JUNE 2 Routes Middle East, Manama, Bahrain www.routesonline.com JUNE 1-4 ILTM Asia, Shanghai, China www.iltm.com/asia/ JUNE 2-3 Middle East Event Show, Dubai, the UAE www.me-eventshow.com/ •
LUX Hospitality has announced the
perous Holding.
Creole-inspired hotel. CEO, LUX* Resorts & Hotels, Paul
Construction works have already
signing of two management contracts on Reunion Island with Hong Kong-
commenced at the new five-star St
Jones commented: “The sale of Hotel
based Asian Prosperous Holding.
Philippe resort, located in the south
Le Récif as well as the signature of
With the two signatures, the hotel
of Reunion Island in the Indian Ocean.
the two new management contracts
company will manage a new five–star
The property comprises of 82 pool vil-
is consistent with the growth strategy
property in St Philippe in the south of
las and is scheduled to open in 2016.
of LUX Hospitality, managing resorts
The new management contracts
the island as well as Hotel Le Récif,
and hotels rather than owning the
which was previously owned by the
will see the hoteliers continue to
assets, increasing global brand aware-
group and recently sold to Asian Pros-
manage and market Hotel Le Récif, a
ness and the exposure of LUX.”
JUNE 9-11 IBTM America, Chicago, the US www.ibtmamerica.com/ JUNE 11-14 ITE & MICE, Hong Kong, Hong Kong www.itehk.com/ITEHK/ • JULY 30-31 MICE India & Luxury Travel Congress, Mumbai, India www.miltcongress.com/ • • •
TTG MENA will be available at these shows ttgmena luxury will be available at these shows
BURSTING INTO ACTION
roomsXML shows correct room names. Know more about it.
Millennium & Copthorne
Hospitality DWC to fall
(MEA) has announced the
under the Studio M and
signing of four hotels in
Millennium brands.
Dubai. These include three
Set for completion in 2018, Studio M Dubai World
Studio M hotels, its
Central will offer circa 750
contemporary budget
rooms, while Millennium
concept, as well as a
Dubai World Central will
Millennium hotel; set
feature circa 400 rooms.
to open in Dubai World
Also, two further Studio
Central, Dubai Investments
M properties are set to open
Park and Al Barsha.
in Dubai: a 144-key Studio
The agreement follows
M is due to launch in the
the group announcement of
heart of Al Barsha, across
the introduction of Studio M
from Mall of the Emirates
to Muscat, along with plans
in Q3 of 2017 in partnership
to open in Riyadh this year.
with developer Jersey
Two properties will open
The accommodation specialist. Exclusively for the travel trade.
Properties, whilst a 150-key
in Dubai World Central
Studio M will open in Dubai
following agreements
Investments Park in 2018
with Tetra Hospitality
in partnership with Tetra
Investment and ABA
Hospitality Investment. June 2015
ttgmena.com
3
NEWS
HOTEL CHECK
WARWICK HOTEL DUBAI
my room and an extremely
By Panayiotis Philippou
– something that is of funda-
speedy Internet connection mental importance when on a business trip. My check-in was also quickand the hotel staff was friendly
A FRUITFUL PARTNERSHIP ravelport has se-
airlines to market and retail
cured a new multi-
their products in a more
year, global full
effective way, by control-
and helpful, pointing me in the
content agreement with Air
ling how their products
right direction and advising me
Go Egypt, and as a result,
are visually presented and
on the quickest way to get to
the Egyptian carrier will
described on travel agent
the World Trade Centre.
now offer 67,000 Travel-
screens.
As for breakfast, I was
port-connected agencies
Senior director, airline
delighted with the eclectic
worldwide access to its
services, Travelport Africa,
spread and indulged in ener-
fares and inventory, includ-
Middle East and South
gising omelettes and delicious
ing web fares and ancillary
Asia, Will Owen Hughes re-
coffee. Not having the time
offerings.
marked on the partnership:
to dine in one of the hotel’s outlets, the room service provided me with everything I
We are fully dedicated to supporting Air Go Egypt.
Having selected Warwick
proximity to the World
to get to where I needed
needed – I enjoyed a delicious
Hotel Dubai as my hotel
Trade Centre, as well as
to go.
Club sandwich and a chicken
of choice for the dura-
Dubai’s attractions, which
tion of the Arabian Travel
made my stay extremely
cious, spotless and ex-
Market, I can safely say
pleasant. Adding to this,
tremely comfortable. I
I would recommend this
that I made the right
with a metro station
had a generously sized
hotel to anyone who is look-
decision.
nearby, I was delighted by
working desk, a comforta-
ing for a central location and
ship, Air Go Egypt has
supporting Air Go Egypt in
how little time it took me
ble bed, a great view from
pleasant service.
committed to participating
generating more bookings
in Travelport Rich Content
via our industry-leading
and Branding, which allows
merchandising solution.”
The property is in close
My room was capa-
Caesar salad which were both reasonably priced.
TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.
UNITING AVIATION ENTITIES
As part of the partner-
“We are fully dedicated to
HEIGHTENED LUXURY
Marking a successful
Daniyal Qureshi remarked:
Fairmont Hotels & Re-
and a range of business
2015 edition, Airport
“We had 2,912 meetings at
sorts has entered into an
services. In an ideal loca-
Show, which took place
the hosted buyers lounge
agreement with Sisban
tion, guests will enjoy the
in Dubai from May 10-12,
for the Airport Show and
Holdings for the new
Corniche’s beachfront
welcomed strong industry
859 meetings for the
Fairmont Jeddah Hotel &
road which comprises
engagement with over 300
Travel Catering Expo (TCE)
Resort, which is expected
of recreation areas,
exhibitors and 127 hosted
in addition to 116 meetings
to open its doors to the
pavilions, numerous
buyers participating.
with Dubai Aviation
public in late 2018.
restaurants, amusement
The event saw the
Engineering Projects
successful hosting of two
(DAEP) and 236 meetings
co-located events, Global
with VIP visitors for both
Airport Leaders’ Forum
the shows. In total, 4,123
(GALF) and Travel Catering
pre-scheduled meetings
Expo (TCE).
took place during the three days.”
Approximately 53 civil aviation authorities, airlines
The 2016 edition of
IMPRESSIVE TURKEY DEBUT
Covering 12,500m² on
parks, a science museum,
the North Corniche, the
fishing and picnic areas,
Rotana is inaugurating two brand new properties in Istanbul
high-end property is to
mosques, plus more.
on June 1, marking its entry into Turkey.
boast 350 spacious and
Looking ahead, FRHI
luxuriously appointed
Hotels & Resorts in the
situated in Istanbul’s Maltepe district, will add a total of 318
rooms as well as 100 Fair-
Middle East, Africa and
keys to Rotana’s existing 13,359–strong room count across
mont Residences.
India region has an-
Burgu Arjaan by Rotana and Tango Arjaan by Rotana,
the region.
Guests will benefit from
nounced projects in the
and other aviation-related
Airport Show will be
various F&B outlets, a
Kingdom of Bahrain and
entities were featured in
taking place from May 16-
including the lobby, lounge café, business centre, restaurant,
Willow Stream Spa and
the UAE, and is planning
the programme. Group
18 at Dubai International
Fitness & Wellness Club, indoor and outdoor pools and
a swimming pool, as well
on more than doubling
exhibition director, Reed
Convention and Exhibition
landscaped areas, in addition to a number of meetings
as 2,900m² of function
its pipeline of growth in
Exhibitions Middle East,
Centre (DICEC).
and conference rooms.
space, a large ballroom
Egypt.
The two new properties will share a variety of facilities
Enthusing on the news was president and CEO, Rotana, Omer Kaddouri: “A breakthrough into Turkey is a significant achievement for Rotana as it’s a crucial territory to penetrate for us to solidify our standing as the leading hotel management company in the region.” Building on its partnership with Dap-Yapi, Rotana has signed agreements for two further properties in Maltepe with the Turkish group – Dalga Residences by Rotana and Vazo Residences by Rotana.
4 June 2015
ttgmena.com
NEWS
PROMOTING ISLAND LIFE General manager, Marsa Malaz Kempinski,
TTG: What tourism segments
a jogging trail on the island, and
The Pearl – Doha, Wissam Suleiman speaks
will the property be focusing on?
the chance to use leisure bicycles
to TTG about how the recently opened prop-
How will you cater to them?
on the island too. We will also see a ladies salon opening in the near
erty blends European and Arabian design influences, inviting locals and international guests alike
Marsa Malaz Kempinski sets
future, with the barber shop having
itself apart from the luxury
already opened.
hotels in Doha and is attracting frequent visitors as well as
TTG: Having recently opened,
TTG: How does the property blend both luxury Eu-
first time guests. The response
what will be your strategy for
ropean elements and ones that are quintessentially
from the local, regional and
the year?
Qatari?
international community has been From a market point of view, re-
overwhelmingly positive so far. Marsa Malaz Kempinski is in
from the Venetian-inspired Qanat Quartier and to-
its own right a unique concept
gether they offer visitors, residents and the local com-
in Qatar; we have the largest
munity alike, a feeling of being in Italy.
standard rooms in the city – 75m ,
continues to grow as a world-class
quota, particularly from nearby Saudi Arabia. However, as Qatar 2
all with a terrace or balcony. The
destination we envisage a long-
more than 300 balconies and terraces available for
3,000m2 wellness and fitness
term diversification of clientele.
each guest to enjoy, as well as the four oyster-shaped,
facilities of Marsa Malaz Kempinski
Murano-glass chandeliers that adorn the lobby.
feature: Spa by Clarins offering
Authority (QTA), who we work
female/male indoor plunge pools,
closely with, regional visitors
influences from small decorative items, such as lan-
wellness and relaxation areas,
increased by 14.4 per cent in 2013,
terns and glassware, to larger, awe-inspiring artwork
23 treatment rooms and much
with the greatest volume being
and furniture. A key part of the Arabic influence is
more. Additionally, our guests
from Saudi Arabia followed by
infused through art.
can experience the tennis court,
the UAE.
Venetian influences have inspired the 42 domes and
Marsa Malaz Kempinski drapes itself in Arabesque
Atana Summer Special TTG OMAN 1.pdf 1 5/22/2015 1:56:13 AM
gional guests will make up a large
Marsa Malaz Kempinski is located across the water
According to Qatar Tourism
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Well appointed panoramic view rooms • All day dining plus our catch of the day • Outdoor swimming pool • Mountain safari • Onsite diving centre • Dhow cruise and dolphin watching • Fishing • City tour • Nearby museum
6 June 2015
ttgmena.com
NEWS
NATURAL TRANSFORMATION
DOMINANT FORCE
arriott International has unveiled
sofa chairs and tables of differing sizes,
its first rainforest resort in Asia at
heights and design arranged imaginatively
Mulu in Sarawak, Malaysia.
for guests to enjoy themselves while so-
The opening of the 101-room Mulu Mar-
cialising, taking in the refreshing green
riott Resort & Spa marks the second
surroundings.
property for Marriott International on the
The resort boasts an outdoor 15m lap
Island of Borneo and the eighth under the
swimming pool, gym overlooking the rain-
flagship of the Marriott Hotels brand.
forest, five-star Mandara Spa and activities
The resort has fully transformed the
centre. Catering to the MICE segment, the
former 20-year-old Royal Mulu Resort. As
resort offers over 1,000m2 of functional
As demand for new shows
to the next five years of
pansion will allow it to host
a part of Marriott International's transfor-
event and meeting space including a pillar-
and events rises, Dubai
portfolio growth that will in
more events concurrently.
mation, the three-in-one lobby, greatroom
less ballroom that can accommodate up to
World Trade Centre
turn support increases to
Director general, Dubai
and River bar offer a spacious venue with
200 people.
(DWTC) has revealed its plans to build a 15,500m
2
Dubai’s business tourism
Department of Tourism
traffic.
and Commerce Market-
Adjacent to the existing
extension to its current
ing, Helal Saeed Almarri
indoor complex space,
Zabeel Hall complex, three
in his capacity as CEO,
taking the available multi-
new halls – named Zabeel
Dubai World Trade Centre
purpose indoor event and
4, 5 and 6 – will form the
said: “The expansion of
exhibition capacity to over
extension beyond Halls 1,
our venue will provide the
122,000m2.
2 and 3. The new space is
supporting platform for
expected to become opera-
home-grown local and re-
tional from Q1 of 2016.
gional businesses, as well
The planned custombuilt and flexible event space is expected to cater
The infrastructure ex-
as global corporations."
A DEMAND FOR SPACE
SETTING A NEW STANDARD
Boosting its guest offerings, Symphony Style Hotel Ku-
Wyndham Hotel Group
ing demand for quality,
wait has revealed a series of upgrades and enhancements
has announced the open-
internationally-branded
to its facilities.
ing of the 139-room Ram-
accommodation in East-
ada Resort Dar es Salaam
ern Africa, as well as our
in Tanzania.
commitment to getting
These upgrades will include 18 new meeting rooms, an exclusive executive lounge, a new business centre featuring the latest technology, an all-new kids club and three
The hotel marks not only
closer to our guests and
the company’s expansion
our customers through
into Eastern Africa, but
the expansion of our man-
fio Bernardini said: “After four years of operation, we
the first property within
aged property division, it
decided to add these new meeting rooms because the
the greater continent to
is a key milestone in our
existing space was limited in capacity and the demand for
be operated via the com-
regional growth.”
larger space was always there.”
pany’s growing manage-
fully furnished apartments. General manager, Symphony Style Hotel Kuwait, Al-
Symphony Style Hotel’s meeting area will include an
Ramada Resort Dar es Salaam features 139
ment division.
additional 1,584m2 of sea-facing space, situated at the Symphony Prestige Tower and spread amongst six high floors, each floor accommodating three meeting rooms and a common breakout area. The new meeting rooms range from 86 to 90m , and offer free high speed wire2
less Internet and a wireless presentation system. Select meeting rooms contain built-in screens, projectors and a Bose sound system.
The opening of Ramada Resort Dar es Salaam is of significant strategic importance for us. President and managing
rooms and suites including
COLLECTIVE RESPONSIBILITY Having recently com-
sort, Patrick Antaki, taking
pleted a $7 million reno-
Starwood’s mission of 30-
vation, Le Méridien al
20-20, reflecting a saving
Aqah Beach Resort in
of 30 per cent energy and
Fujairah is set to undergo
20 per cent water by the
another round of renova-
year 2020, the resort’s
tions of the lobby area,
staff is committed to en-
kids' club and the water
forcing recycling through-
plant that will cost $2.7
out the hotel premises.
million.
Taking it one step further,
Guests at the property
the staff is responsible
director – Europe, Middle
117 superior rooms with a
can now enjoy living and
for introducing this initia-
East, Africa and the Indian
choice of ocean or garden
meeting spaces that are
tive into local schools and
Ocean, Wyndham Hotel
views, 21 executive suites,
set to address all of their
municipality departments.
Group, Dan Ruff said: “The
and one presidential suite.
business, social and lei-
The resort actively partici-
opening of Ramada Resort
All rooms have an interac-
sure needs.
pated in Starwood’s Road
Dar es Salaam is of signifi-
tive flat screen TV with
According to complex
cant strategic importance
satellite channels, free
general manager, Le Mé-
that raised around $1.6
for us. Given the increas-
WiFi, a mini bar, plus more.
ridien Al Aqah Beach Re-
million for UNICEF.
June 2015
ttgmena.com
to Awareness campaign,
7
NEWS
CONTINUING A LEGACY ebuting in the
Pohl said: “Japan was
Kagoshima Resort is
Japanese city
the location of Best
another wonderful ad-
of Kagoshima,
Western Internation-
dition to our extensive
Best Western Inter-
al’s first hotel in Asia,
portfolio in Japan,”
national has opened
and I am delighted to
added Pohl.
Best Western
be able to continue
Rembrandt Hotel
our company’s proud
a warm climate and a
Kagoshima Resort,
history in this exciting
range of attractions
where all 199 rooms
country.
for visitors, including
offer views of the
“With its ideal loca-
Kagoshima provides
the Kagoshima City
Sakurajima volcano.
tion, contemporary
Aquarium, Amuran
Guests will also be
design and range of
Ferris Wheel and its
able to enjoy the out-
amenities, Best West-
stunning volcanic
door swimming pool
ern Rembrandt Hotel
landscape.
and Jacuzzi, or sample modern Japanese cuisine at the hotel’s restaurant. The corporate market is also catered for with 230m² of meeting space. Senior vice president of brand management, Best Western
LONGSTANDING CONFIDENCE Carlson Rezidor Hotel Group has re-entered Libya with the Radisson Blu Hotel, Misrata, scheduled to open in early 2016. The 150-unit property is currently undergoing full renovation to meet Radisson Blu’s standards. President and CEO, Carlson Rezidor Hotel Group, Wolfgang Neumann said of the new property: ”Libya remains an attractive emerging market for us and we carefully monitor its development. The hotel will offer an all-day-dining-restaurant, a speciality restaurant, an outside pool restaurant a lobby lounge, four meeting rooms and a ballroom.”
International, Ron
8 June 2015
VISION OF LUXURY With major expansion plans in
with their respective suites;
place, BlueBay Group has an-
all of them overlooking the
nounced the opening of Blue
gardens and pool, the Atlas
Diamond Sahara Palace in
mountains or the desert of the
Marrakech.
Palmeraie.
This new luxury hotel is
The suites are equipped with
located in the prime area of
a private terrace, sofas and Ba-
the Palmeraie, under the Atlas
linese beds, large bathrooms,
Mountains.
40-inch TVs, free WiFi, among
Blue Diamond Sahara Palace features 89 spacious suites
other amenities. Furthermore, the 500m2
with 24-hour room service and
Royal Suite has three bed-
several Riads (a traditional Mo-
rooms and occupies an entire
roccan house or palace with an
floor of the building, accessible
interior garden or courtyard)
by private lift.
ibar
ttgmena.com
INTERVIEW
REFRESHING CHANGE romoting a variety of new developments in the MENA region, CEO, Minor Hotel Group (MHG), Dillip Rajakarier speaks exclusively to Panayiotis Markides about all that guests can expect from the luxury hospitality group during such exciting times
TTG: With the recent opening of Ba-
to most of the other luxury offerings
nana Island Resort Doha by Anantara
in the region and makes a refreshing
and the announcement of a further
change, which is one of the reasons why
Anantara property in Dubai, does
the brand has become so successful.
MHG have any other plans for expan-
We saw this when we opened Anantara
sion in the MENA region?
Dubai on The Palm in 2013. Even with opening into such a competitive market,
Currently MHG operates ten hotels
the hotel was running high occupancies
in the Middle East – nine in the UAE
right from the outset and has continued
across three brands, plus the recently
to do so. And our Anantara portfolio in
opened Banana Island Resort Doha
Abu Dhabi offers something very differ-
by Anantara, our first hotel in Qatar.
ent in the market.
Earlier this year we announced a partnership with Dubai Properties to
TTG: What is the definition of Anan-
develop a second Anantara in Dubai.
tara’s luxury offering and how is MHG
Anantara Dubai Creek Hotel will open
working to ensure the brand remains
in 2018 in the city’s Culture Village.
the pinnacle of luxury?
We will also very soon be announcing two new-build Anantara resorts in the
Anantara was launched in Thailand in
MENA region, with several further
March 2001, so it is now in its 15th year
opportunities in the region that will
of operation. With its Thai roots, the
likely result in exciting announcements
brand focuses on offering luxurious
soon [MHG announced two new hotels
destination-focused experiences to its
in Oman during ATM Dubai].
guests, drawing from the local culture, heritage and surroundings. As the
TTG: How is the Middle East impor-
brand continues to grow with new
tant to the company’s strategy, in
hotels and resorts in beach, jungle,
terms of increasing footprint here?
desert and city locations, the core essence of the brand remains the same
The Middle East region is of key stra-
– and that is what our customers come
tegic importance to MHG. We’ve been
back for.
some exciting announcements for the brand soon. [During ATM
present there for many years now and
Dubai, PER AQUUM ’s new identity was revealed].
certainly have plans to grow our foot-
TTG: How are you further growing
I would also like to mention Tivoli Hotels & Resorts. We acquired six
print across multiple countries in the
the additional brands in the MHG
Tivoli hotels in January this year – four assets in Portugal and two in
region and across our brand portfolio.
portfolio, such as AVANI and PER
Brazil which we both own and operate, plus we now own the brand
Currently we are present with Anan-
AQUUM?
in Brazil as well. This was a very exciting development for MHG and
tara, PER AQUUM and Oaks, and we are
our strategic debut in both Europe and South America.
actively exploring opportunities for the
AVANI is MHG’s dynamic upscale
debut of AVANI in the region.
brand which we launched in late 2011.
TTG: Globally-speaking, what is MHG’s strategy for expansion?
We currently have 13 properties in 10 TTG: How is the Anantara brand
countries across Asia and Africa, so the
To date, this year MHG has already entered into four new countries,
uniquely poised for success in a
brand is growing pretty quickly. At the
including two new regions – Europe and South America, with the
region as competitive as MENA?
moment the brand isn’t present in the
acquisition of six Tivoli hotels in January. Prior to this, MHG’s re-
Middle East but we are actively looking
gions of operation were Australia to Africa and these areas are our
Certainly within the UAE, Anantara is
to launch the brand in the region soon.
key focus. We are looking for opportunities to expand all six of our
now a well-established brand and from
PER AQUUM is our boutique luxury
brands and where appropriate we will operate clusters of proper-
the feeder markets into our properties
brand with a portfolio of three proper-
ties – two or even three of our brands within close proximity, where
there, we can see that the brand is be-
ties at present. One further property
we can cluster back of house operations and services and maximise
coming well-known in the wider region
will be added before the end of the year
economies of scale. [MHG recently expanded in Kenya with six new
as well. Anantara is also quite different
in Zanzibar and we are hoping to have
properties].
June 2015
ttgmena.com
9
SUMMER PROMOTIONS
Kicking off the fun-filled upcoming summer season, TTG presents the hospitality industry’s most recent and exciting promotions
CELEBRATING THE NEW SEASON Conrad Macao, Cotai Central is offering guests the chance to enjoy a late-spring or early summer getaway with extreme savings off the hotel’s Best Available Rates, until July 31, 2015. Situated in the heart of Sands Cotai Central and set against a backdrop of world heritage-listed cultural sites, Conrad Macao features contemporary accommodation options, with guest rooms offering wellappointed amenities such as digital entertainment systems, iPad docks and Nespresso coffee machines.
GREATE ESCAP
REGAL SUMMER
ng is presenti ospitality H t & a ls e g te o ’ packa Meydan H at Escape re G nd a e a h p ‘T S h sort & guests wit Desert Re s pm e a S h S d l A ay 1 an both Bab between M l, te o H n a The Meyd ilor , 2015. 0 3 r e uests to ta b tem enables g r e ff eno n e a u c They The uniq ir holiday. e th ell f o w t s c e camel a every asp on jeep or s ri ch u fa a m s ts and joy desert treatmen a p s s. , g te in ra d ntial as horse ri nd prefere a d e g e il v ri more at p
This season visitors to Radisson Royal Hotel Dubai can experience a royal summer through the special business orientated tailor made packages, valid from June 1 until August 31, 2015. All business travellers can choose between exclusive business summer offers, such as Daily Corporate Package, Long Term Rate Package, Corporate Groups Package and Daily Delegate Package, all of which include free high-speed Internet access. Additionally, during the same period, excluding July 17-25, Radisson Blu Resort Fujairah is offering packages too this summer.
EYEING INTERNATIO NAL GUESTS Boasting an ideal downtown addres s, luxurious ameniti es for families an d couples, and the world-class Trum p Attaché service, the Five Diamondrated Trump SoHo Ne w York is perfect for a summer city escape abroad. The property is ta rgeting internatio nal travellers from ac ross the pond an d beyond to enjoy a quintessential Ne w York summer in th e heart of downto wn Manhattan. Shopping enthus iasts can receive the Trump SoHo Shopping Card, wh ich provides insider ac cess and exclusiv e discounts to the neighbourhood’s premier boutiques. Guests can also enjoy th e Retail Therapy package, which includes a sp ecial amenity upon ch eck-in, daily in-ro om breakfast for two people, discounts at local SoHo stores cour tesy of Trump So Ho 's Shopping Card, a shopping map to na vig ate the way, as well as Trump bottled wa te r and Cliff bars for sustenance.
BUSINES S TIME
10
Weekly co rporate co mmuters h in the Sau eading to di capital’s Four Seas iconic King ons Hotel even more dom Centr Riyadh rewarding e can look stay, with Package th forward to its newly in at promise an troduced E s an enhan for busine xecutive B ced level o ss travelle u siness f c o rs mfort and . The offer convenien includes a ce ccommoda for up to tw tion, comp o guests a li m e ntary daily t Elements through in breakfast restaurant -room dinin or a fixed-m g, as well a laundry se enu break s dinner cre rvice for tw fast dit per roo o items pe stay along m, per nig r day, one with comp ht, round-trip limentary airport tra premium h nsfer per igh-speed Internet a ccess.
RIMR_AD_en_TTG_H368xW275_180515AW.pdf
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DESTINATION JORDAN
MARVEL OF NATURE
Boasting one of the new Seven Wonders of the World, Jordan in its entirety is a world wonder. Tatiana Tsierkezou explores this authentic country’s appeal to the regional leisure traveller as well as the initiatives being put in place to further entice the global travel industry
ith its encapsulating diver-
activities that can provide visitors with
sity, Jordan is a spirited
inspiration, motivation and rejuvenation.”
destination which fascinates all with its variety.
With this multi-faceted tourism portfolio pushing it to the forefront of the travel
Those yearning for an ideal getaway from
and tourism game, other key reasons to
the hustle and bustle of everyday life,
visit Jordan include its accessibility, value
whether they are searching for relaxation
for money, its safe, stable and secure
and adventure, among other things, need
environment and its excellent weather
look no further, as the country is filled to
all-year-round, according to director of
the brim with extraordinary and unforget-
sales and marketing, Dakkak Tours Inter-
table experiences that cannot be found
national, Wael Dakkak.
in other destinations within the MENA region.
And let us not forget the hospitality of Jordan’s people. According to market-
“Taking into consideration the very
ing and operations executive, Feynan
stable and safe political situation Jordan
Ecolodge (in the Ma'an Governorate),
has, it continues to enthral a whole new
Sarah Dobbing, most tourists leave the
generation as a modern, vibrant nation,”
country with a genuine appreciation for
explained general manager, Belle Vue
the hospitable nature of the locals.
Hotel Amman, Ziad Fostuq to TTG.
“Visitors find that people are very wel-
Elaborating on the country’s magical
coming wherever they go and this often
appeal, Fostuq commented: “From the
surprises travellers who are jaded by the
haunting, primeval starkness of Wadi Rum,
very commercial tourist experience they
to the teeming centre of urban Amman;
get in lots of places. The Bedouin in partic-
from the majestic ruins of bygone civili-
ular are renowned for their hospitality and
sations to the timeless splendour of the
that’s something we capture at Feynan,
Dead Sea; Jordan is unveiled as a unique
which is run entirely by Bedouin staff and
destination offering breath-taking and
offers opportunities to interact with and
mysterious sights, high standard accom-
learn about Bedouin culture in an authen-
modations, exquisite cuisine and countless
tic setting,” she commented.
DESTINATION JORDAN WHAT TO EXPERIENCE
WELLNESS MAGNETISM
delivering the message that Jordan is a
bloggers to embark on a trip to Jordan,
very safe and secure country.”
thus, gaining them further exposure. This
Expressing confidence, he added: “With
initiative also works side by side with blog-
With the awe-inspiring UNESCO World Herit-
Another unique tourist attraction in Jor-
the new Minister of Tourism in place, who
ger trips from more high-profile bloggers
age Site, Petra, being one of the country’s
dan which cannot be found anywhere else
has extensive experience in the tourism
who are interested in adding Jordan to
most prominent tourist attractions, Dobbing
around the world is, as aforementioned by
industry and was the managing director of
their list of travels.”
explained that there is so much more to
Fostuq and Dobbing, the Dead Sea in all its
JTB previously, we are sure that he will be
Honing in on Jordan’s positioning as an
Jordan than just this.
revitalising glory.
initiating short-term strategies to stimulate
authentic destination steeped in rich herit-
and induce more tourism to the country.”
age and culture, JTB is additionally work-
“Most people have only really heard of
Spa enthusiasts will find themselves in
Referring to JTB’s initiatives through-
ing hard on a brand new campaign that
Petra before they come here, but that’s just
their element. Standing approximately
the beginning. In a few days you can visit a
429m below sea level, this wonder offers a
out 2015, Dakkak shared that the entity is
promotes the innate hospitality that is held
city, ancient ruins, the Dead Sea, dive in the
slew of healing and beauty benefits.
launching a very aggressive campaign in
close to the Jordanian people’s hearts.
the GCC market to boost traffic and raise
“We have received fantastic feedback
Red Sea, explore the desert, hike in a water
“The number one reason Jordan is an
canyon, climb a Crusader castle and eat so
ideal choice for leisure holidays is the fact
awareness, while the country has been and
from travellers over the years speaking of
much good food that you will need another
that the destination contains one of the
is hosting media, spanning the globe, for
how hospitable Jordan is in comparison to
break,” Dobbing enthused to TTG.
largest natural spas in the world; the dead
tailored familiarisation trips.
other travel destinations. This we believe
Communicating that Jordan comprises of an increasing number of adventure possibilities, she added that hiking, mountain biking,
sea – the lowest point on earth,” explained Farouqi to TTG. “This comprises of salt and minerals
And straight from the source, Farouqi
is a strong point we have that should be
provided TTG with further insight into JTB’s
showcased more considering that hospital-
strategies and plans.
ity is an important asset within the Jordanian culture that will never cease no matter
canyoning, abseiling and rock climbing are
reaching 29 per cent compared to the four
“After much research we realised that
but a few of the many options that leisure
per cent of [what is present in the world’s]
some of the most beneficial initiatives are
travellers can opt for during their visit.
oceans. Moreover, the mud contains ap-
digital. With current technologies in adver-
proximately 12 types of different minerals
tising and online targeting, we can initiate
in the initiatives, we are currently in the
country’s best kept secrets for the leisure
proven to be very beneficial to many with
ads that show to audiences specifically
process of waiving departure taxes at the
traveller looking to immerse themselves
skin problems such as eczema, as well as
interested in the travel industry instead
Aqaba port to make it easier and more
in Jordan’s heritage, we approached
other physical problems such as arthritis
of haphazardly presenting ads to every-
feasible for those who desire to come to
Jordan Tourism Board (JTB) for some
and muscular pain.
one who might so happen to come across
Jordan to be able to do so.”
And as TTG sought to uncover the
enlightenment.
“Also, very close to the Dead Sea resides
Concluding, she added: “Also included
them even if travel is not currently on their
the Ma’in Springs. These are hot mineral
minds, thus producing the largest return on
With this slew of exciting initiatives
waterfalls with breath-taking views and
investment.”
that are destined to further propel Jor-
water that also has many physical benefits,” Farouqi added.
UNITED VISION
Jordan continues to enthral a whole new generation as a modern, vibrant nation.
how much times change.”
Reflecting Dakkak’s previous comment,
dan to the top of the travel and tourism
she added: “Some of the ways we've been
industry, the country will forever stay true
initiating this is through blogger trips, for
to its roots, providing the contemporary
example, Unravelling Jordan, which allows
traveller a unique, unrivalled cultural
an opportunity for small-time new travel
experience.
However with this extensive portfolio of tourism attractions, how is Jordan’s travel and tourism industry working on its allure to the global travel market? According to managing director, Nawafir International – Jordan, Adnan Habbab, the Jordanian government has implemented a number of initiatives to encourage more tourists to the country. “These include providing free entry visas
“Some of the secrets of Jordan include
for a minimum stay of three days for those
As-Salt, which was one of the first capital
who book through a travel agency, subsidis-
cities in Jordan,” said social media and com-
ing the tourism sector (especially hotels) to
munications editor, JTB, Taima Farouqi.
be able to provide competitive rates, and
Continuing, she added: “Madaba, also
a reduction of airport taxes for flights to
known as the City of Mosaics, contains one of the oldest mosaics ever found depicting
Aqaba,” Habbab informed TTG. On a more personal note, when ques-
the holy lands; Ajlun was built in 1184 by
tioned on Nawafir International – Jordan’s
one of Saladin’s generals at a vantage point
promotional initiatives, Habbab said: “We
to defend the lands; Karak castle is a fine
are promoting through international tour-
example of the architectural and military
ism fairs in Berlin, Dubai, London and
capabilities of the Crusaders; and finally
Copenhagen.”
the Desert Castles – a group of castles built
Meanwhile, Fostuq shared with TTG that
between the seventh and eighth century
Belle Vue Hotel Amman is working hand-in-
during the Ummayad Dynasty. The castles
hand with JTB and the Ministry of Tourism,
represent the innovation and advancement
as well as local Destination Management
of the Ummayad Dynasty as well the influ-
Companies.
ence of Islamic art and architecture.”
“We have been quite successful in
June 2015
ttgmena.com
13
DESTINATION JORDAN
TANTALISING TASTE BUDS
BOOSTING THE ECONOMY
A TOUCH OF AUTHENTICITY
romising an unforgettable culinary journey, Four
Dead Sea Spa Hotel has
Overlooking the Dead Sea
Seasons Hotel Amman has officially opened its
boosted its F&B portfolio
and offering diners a casual
brand new vibrant venue, Five Grill & Lounge.
with Sense of Jordan, which
and relaxing environment,
serves authentic Jordanian
Sense of Jordan serves
‘home-style’ cuisine.
dinner on a daily basis, and
Situated at lobby level, the newly inaugurated outlet serves refreshing drinks and a wide variety of dishes – from burgers to pizza and seafood to steaks – all complemented
“Our cuisine is influenced
by aromatic shisha and picturesque views from the terrace.
by the flavours we remember
Able to accommodate 94 guests, Five Grill & Lounge features a full-service bar, a lounge area and a dining area.
TRAVEL AGENT APPRECIATION Commending the hard work of its travel partners,
spanning the country. The event was attended
lunch and dinner on Fridays and Saturdays. General manager, Dead
Jordan’s brand new low-cost carrier, Air Arabia Jordan,
from our mother’s kitchen,”
recently marked the start of operations from Queen Alia
said executive chef, Dead
Sea Spa Hotel, Stefan van
International Airport.
Sea Spa Hotel, Mohammad
der Kruyf concluded: “Our
Farouq.
objective is to bring to all our
The airline now offers direct services between Jordan and Kuwait City, Jeddah in the KSA, Erbil in Iraq and Sharm El Sheikh in Egypt. There are plans in place to further strengthen connectivity between Jordan and the Levant, the Middle East, Europe and North Africa. Earlier on in the year, Air Arabia inaugurated its fifth international hub in Jordan following its acquisition of a 49
Our objective is to bring to all our guests a touch of Jordanian culture.
InterContinental Hotels
by delegates from the Min-
per cent stake in Petra Airlines. This led to the establish-
Group (IHG) in Jordan
istry of Tourism, National
ment of Air Arabia Jordan, managed by Air Arabia.
recently held an exclusive
Company for Tourism
event at Holiday Inn Re-
Development and Jor-
Ali: “As a major tourism market with a stable domestic
started to collect old recipes
culture through their din-
sort Dead Sea to honour
dan Tourism Board, and
economy, Jordan offers a superb opportunity to serve both
belonging to the country’s
ing experience. Food and
travel agents that have
awards were handed out to
in-bound and out-bound passenger demand. The launch of
elderly women. I have redis-
music is a wonderful way to
supported IHG properties
the travel agents.
Air Arabia Jordan will provide a direct boost to the Jorda-
covered and readapted many
communicate this country’s
nian economy.”
dishes,” Farouq added.
traditions.”
Remarking on the news was group CEO, Air Arabia, Adel
14 June 2015
“For this reason I have
guests a touch of Jordanian
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UPDATE CENTRAL ASIA
QUEST FOR SUCCESS With increasing air connectivity to the Middle East, Central Asia is making its natural attributes accessible to an even wider audience. Panayiotis Markides reports
azakhstan, Tajikistan and Uzbekistan are three
NEW APPRECIATION
countries dominated by vast mountainous expanses, set between the immense continent that
With Central Asia attracting more traditional
is Asia and influential Europe. With an inspiring
markets such as the US and Europe, it is now
collection of natural offerings, tourism is growing in the
looking to tap into the lucrative and unique MENA
region with the countries seeking out new avenues to pro-
markets, and allowing it to do so have been the
mote to key markets, such as international events, along with remaining faithful to its tried-and-tested segments such as adventure, eco-tourism and winter sports. With this in mind, TTG sought to discover how these three destinations of Central Asia are showcasing themselves and how they are going about this task.
Tajikistan is a blossoming tourism destination with many opportunities for adventure and eco-tourism.
increasing air links between the two regions, according to stakeholders. Khaidarova commented to TTG: “Tajikistan is taking steps to activate both business and tourism ties with the Middle East. flydubai started its operations in Tajikistan in 2013.” She said that currently Air Arabia also operates a chartered flight
GREEN ASSETS
day, with most opting to experience the great outdoors. Meanwhile, nearby Uzbekistan is looking to its cultural
to Tajikistan. Khaidarova added that to assist in creating
Honing in on Tajikistan, despite being landlocked, this
scene to reel in visitors, according to managing director,
these links between the two regions, a familiarisa-
mountainous destination clearly draws adventurers to it,
Anur Tour Central Asia, Mumin Raubaev, who remarked
tion trip for travel operators from Kuwait was or-
the world over.
that this is the main attractor, as the tour operator works to
ganised by the Embassy of Tajikistan in Kuwait.
give tourists the opportunity to visit Uzbekistan’s historical
Omurbayeva additionally shared with TTG how
Kaddoura told TTG: “Tajikistan is a blossoming tourism
sites as well as take part in master classes for ceramics and
Kazakhstan is enabling MENA travellers to travel
destination with many opportunities for adventure and eco-
embroidery.
to the destination. “MENA is an important market
General manager, Sheraton Dushanbe Hotel, Mazen
tourism.” He noted however that the hotel mostly specialises in diplomatic travel.
“We try to introduce them to our culture, life and, of course, to our historical monuments,” he said.
Kaddoura added that the property does capitalise on
However, as these destinations seek to continue to bol-
the natural offerings of the country, which he informed is
ster their tourism product, they indeed search for new ways
more than 90 per cent covered by mountains. He remarked:
to allow the destination to shine.
“Tajikistan is known for high-altitude trekking and hunting.
General manager, InterContinental Almaty, Hakan
for Air Astana. Since September 2014, Air Astana has been operating daily flights between Almaty and Dubai, and four times a week between Astana and Abu Dhabi.” She added: “Kazakhstan’s Visa Waiver Programme introduced in mid-2014 includes 11 nation-
Other popular activities in Tajikistan are white water raft-
Demirceken revealed to TTG: “The most important projects
alities, including the UAE, and we expect that our
ing, kayaking, paragliding, mountaineering, jeep tours and
we are preparing for are Universiade 2017, a multi-sport
region will become an increasingly popular desti-
mountain cycling.”
winter event being held in Almaty, and Expo 2017 in Astana.
nation for leisure travellers.”
Elaborating on Tajikistan’s eco-orientated leisure attractions was sales and marketing manager, Dushanbe Serena Hotel, Sulhiya Khaidarova: “Tajikistan’s leisure tourists are targeting Zaravshan Valley and Pamir.” Khaidarova added that the trend at the moment is for leisure travellers to stay in the capital for an average of one
Both events present a great opportunity for Kazakhstan to shine on the global stage.” Regional manager – Gulf and Indian Subcontinent, Air
Three countries boasting enviable scenery and a vast range of leisure offerings are undaunted
Astana, Karlygash Omurbayeva added that Almaty is bid-
in their ambitions to build a strong tourism
ding to host the 2022 edition of the Winter Olympics (for
industry and are making all the right moves to
which the successful candidate will be announced in July).
achieve this.
16 June 2015
ttgmena.com
ON LOCATION SCANDINAVIA
FANTASTICAL LANDS Natalie Hami explores how this ultra-modern region, boasting expanses of untamed nature, is keeping visitors enthralled
DISCOVERING SWEDEN Regional director, growth and
announced an increase in funds allocated to
• Cool cities where modern urban pleasures
along with the support of its partners are
development, VisitSweden,
tourism promotions, some of which will help
and nature meet in harmony
currently working on.
Lotta Thiringer
increase the efforts in new markets such as China and India.
TTG: Tell us about your latest, most ex-
• Try Swedish - An open invitation from the TTG: What are your plans for the year?
country to taste and explore the world of
We aim to keep a strong focus on our
Swedish food culture. This is a way of show-
citing news.
TTG: What are Sweden’s USPs and how
feeder markets in Scandinavia such as
casing to the world, how close Sweden is
The Swedish travel and tourism industry
are you promoting them?
Norway, Denmark, Finland, Germany and
to nature and how important it is to create
is witnessing constant growth. Last year,
The top five reasons for exploring Sweden
the UK. These countries deliver the largest
dishes with locally produced ingredients
more foreign tourists than ever before
are:
volume of visitors and have a huge poten-
• Swedish Moments – A major three-year
travelled to Sweden, and we’ve seen an in-
• A unique history combined with a modern
tial in the segment of city breaks and active
campaign which has been initiated in four
crease in visitors both from our [traditional]
sustainable lifestyle
nature vacations.
countries: Germany, Norway, Netherlands
feeder markets and our new markets. The
• Natural attractions; fresh waters, green
long-distance visitors from outside Europe
land and clean air – open for all
TTG: What major tourism projects are
to promote summer holidays, activities and
increased by 22 per cent compared to 2013.
• State-of-the-art design manifested in arts,
underway?
relaxation in the unspoilt accessible nature
furniture, fashion and architecture
These are a few projects that VisitSweden,
of Sweden.
The Swedish government recently
and Demark. It is a cross – market campaign
BRICK-BY-BRICK EXPANSION This season we are very proud to be exhibiting the world’s biggest Lego model – the Lego X-wing. In terms of promotion, we are collaborating with many other attractions in the area here joined in the Legoland Billund Resort. When you visit, you can
CONFIDENT PROSPECTS
spend from two to three days in Lego-
Looking to constantly enhance
their expectations and continue to grow in MICE
land, but there is also the possibility of
the guest experience, PR and
business and corporate clients.”
visiting other attractions just 30-min-
communication assistant, Hotel
utes by car.
D’Angleterre (Copenhagen, Denmark), Emma Eskildsen revealed to TTG the hotel’s aspirations.
TTG: What will you be focusing on this year?
She also noted that currently the property’s main feeder markets are Scandinavia, the US and the UK. Referring to the unique needs of Middle Eastern clientele, she said: “The kitchen and room service can handle
“[We would like] to be able to
any kind of preparation of food. We are used to hosting
Head of PR and social media,
We will continue to promote the strong
deliver a luxury experience in Co-
guests with all sorts of needs, we just need to be notified
Legoland Billund Resort, Jacob
brand in our nearby markets of Nor-
penhagen to our guests, exceed
about it in order to prepare it.”
Mortensen speaks to TTG about
way, Sweden, Germany, Holland and
all the exciting developments at
also focus on developing brand pen-
the resort and beyond
etration in emerging markets such as Poland and Russia, which hold great long term potential – not least in terms
PROVIDING UNFORGETTABLE EXPERIENCES
TTG: What makes Legoland so unique
of flying distance to Billund airport. As
for visitors. How are you promoting it
a family orientated theme park, we are
Kakslauttanen Arctic Resort
guests to take in the enchant-
to them?
naturally focusing on this segment of
in Finnish Lapland has recently
ing beauty of the northern
ness about our unique resort to
Legoland Billund Resort is the original
tourism.
launched its Kelo-Glass Igloos,
lights as well as the Lappish
all markets. Up until last year
expected to be ready to receive
wilderness.
we had 70 different nationali-
Legoland park and many guests visit us
We are continually developing and
because they want to experience the
working on our product and making
first Legoland that was established. In
sure that all guests have a fantastic ex-
addition, Legoland is placed right next
perience when visiting us. In Billund we
to Lego headquarters, which underlines
are naturally anticipating the opening
the close connection between the two.
of the Lego House in 2017.
visitors by November 2015.
Meanwhile, CEO and owner,
“[We want] to raise aware-
ties visiting us. We would like to
Jussi Eiramo also informed
get stronger in all segments,”
private sauna, fireplace, kitch-
TTG on what the resort will be
Eiramo said, adding that they
enette, and a bedroom with a
focusing on this year as well as
are also concentrating on the
stunning glass roof, enabling
its main feeder markets.
Middle Eastern market.
The 16 igloos feature a
June 2015
ttgmena.com
17
SPOTLIGHT CHINA
EVOLUTIONARY FORMULA With diversity that can only be classed as second to none, China continues to awe a varied pool of visitors. Natalie Hami reports
hina needs no introduction; with its most most distinct cul-
Commenting on the appeal of China, area
to see growth from the Middle Eastern mar-
ture steeped in rich history, the destination is ideal for leisure
vice president regional director of marketing
ket. “For the coming seasons we’ll be focusing
and business. Visitors to this grand destination have much to
EMEA, Banyan Tree Hotels and Resorts, Jus-
on promotions targeting FIT, family and high-
revel in depending on what part of the country they visit.
tin Purves noted to TTG: “It’s a combination of
end honeymooners. We will promote itinerar-
Becoming increasingly accessible and appealing to a whole range of
factors. As China is currently one of the larg-
ies visiting the most famous ‘must see’ as well
travellers, including those from the Middle East, China is determinedly
est and fastest growing markets in the world,
as hidden gems, all garnished with our special
ensuring that visitors to the destination are able to move from one city
hotel groups are looking to tap into both the
touches.”
to the next with ease, all the while enjoying all it has to offer from a
growing middle-class domestic market as well
growing luxury segment to its popular wellness offerings, and undoubt-
as the potential for its outbound travellers.
Greater China, Kenneth Macpherson informed
edly its most varied landscape.
China is more accessible than ever, not only
TTG that China was not a particularly popular
Product manager – China, EXO Travel, Simone Sturla told TTG: “Lit-
CEO, InterContinental Hotels Group –
for its regional Asia-Pacific neighbours but
destination for Middle Eastern travellers,
tle by little the country is getting wider recognition. Not only is it the
also the long haul markets. Additionally, China
however, they have witnessed an increasing
‘pagoda’ country, but a huge destination (that covers four time zones)
is seen as a new region that is still relatively
number of business travellers from the region
where anybody can find something interesting.”
untouched by tourism.”
in Guangzhou in April and October.
A similar sentiment was expressed by
And for these growing numbers of Middle
tion’s stakeholders have also been improving the country’s infrastruc-
president, Dusit Fudu Hotels and Resorts,
Eastern guests, hotels are in turn making sure
ture. According to Sturla, China has recently undertaken a number of
Lim Boon Kwee, who told TTG that ‘political
these visitors feel at home.
enhancements to its infrastructure including roads, tunnels, bridges,
stability, continued economic growth with a
airports and railroads.
growing middle-class, excellent infrastructure
Oriental, Sanya, Linda Ma told TTG: “The
in key cities and a strong domestic demand
Middle Eastern market truly is unique. Conse-
travel. When I first came here in 1997 it was very hard to move across
from business, MICE and leisure guests is
quently, the resort has worked hard to make
the regions. Patience and time was needed, and few today have the lux-
what draws top hospitality companies to the
sure its entire team of colleagues under-
ury to cash in on the latter. Today even the western regions are acces-
destination’.
stands what is required to make their stay as
With so much natural beauty already tempting visitors, the destina-
“The country is much more connected now and definitely easier to
sible to tourism, and China is opening up its treasure chest to foreign travellers, eager to feed their curiosities and interests.”
RENEWED INTEREST
He added: “China is the world’s largest
Director of sales and marketing, Mandarin
memorable as possible.”
source market for international tourism and
She further explained to TTG that specifi-
one of the biggest travel destinations. Dusit
cally for these guests the resort has created a
Fudu Hotels and Resorts now has more than
series of themed packages and special offers,
15 projects under its belt, two of which have
focusing on the interests that they may have.
With the country’s popularity on a constant upward trajectory, it comes
opened – the dusitD2 Fudu Binhu, Changzhou
as no surprise that a number of major hospitality companies are look-
and the Dusit Devarana Hot Springs & Spa
quirements of this market is The Ritz-Carlton
ing to either debut in the country or expand their already sturdy and
Conghua in Guangzhou.”
Shanghai, Pudong. Its director of sales and marketing, Edward Yuan commented to TTG
expansive footprint. Mammoth hospitality brand Starwood Hotels and Resorts is one such company. Its Sheraton brand is considered the dominant upper upscale brand in China, leading the company’s growth
Also eager to accommodate the unique re-
BUSINESS VS LEISURE TRAVEL
there, according to vice president, sales and marketing – Greater China,
that the property’s executive chef, Sandro Gambo, who has ample experience working in the top luxury hotels in the Middle East, is cer-
Starwood Hotels & Resorts, Wendy Huang. She explained that Sheraton
However, despite its long-standing charm for
tainly at the ready with his team to anticipate
will continue the brand’s aggressive growth, primarily in the country’s
international markets, it seems of late the
the culinary needs of this market.
secondary and tertiary markets, and has another 33 hotels slated to
MENA region has also begun looking further
open over the next four years.
east to China for a range of experiences, es-
Vast in size and in its tourism offering,
pecially with the help of increased flights from
China has been generating interest from
the region.
far and wide with a clear aim to live up to
Banyan Tree Hotels and Resorts is another such company (which debuted in China in 2005) that has hotel openings planned for Yunnan, Chongqing, Sichuan, Jiangsu and Anhui over the next few years.
18 June 2015
According to Sturla, EXO Travel has begun ttgmena.com
visitor expectations.
SPOTLIGHT CHINA
SIGNIFICANT NEWS IN BRIEF MILESTONE
LUXURY DEBUT IN CHENGDU
ringing two projects
centre. Situated close to the
• The Peninsula Beijing is set to be totally trans-
to Shanghai, Dusit
Life Hub @ Daning business
formed in what has been considered a landmark
Fudu Hotels and Re-
and lifestyle complex, the
enhancement programme, from April 2015 to
sorts has revealed that via
new hotel will also offer two
early 2017.
an agreement with Mingyuan
restaurants, a lobby lounge,
Group, Dusit Fudu will bring a
and more.
The enhancement will be split into two distinct
luxury Dusit Thani hotel and
Slated to open in the
ginning. In October 2015 the public areas (court-
a serviced residence under
summer of 2016, the Dusit
yard, lobby, function rooms, new western restau-
the Dusit Princess label to
Princess Serviced Residence,
rant and fitness centre) will re-open and in March
China’s financial hub.
Shanghai Xuhui is to offer
phases, with the renovation only just recently be-
The deluxe Dusit Thani Ho-
2016 the first phase of the rooms renovation will
112 apartments, ranging from
be completed. In September 2016, The Peninsula
tel, Shanghai Zhabei, sched-
36 to 78m2, with an all-day
Ultratravel Collection,
contemporary urban hotels,
Beijing’s reopening party will take place and by
uled to open in early 2019, is
dining restaurant, an indoor
a joint venture between
with the first property, Nic-
Q1 of 2017 the renovation will be complete, with a
to offer 215 guest rooms and
swimming pool in addition to
Travel Leaders Group,
colo Chengdu, having just
final inventory of 230 rooms/suites.
suites as well as a conference
a health club.
Global Hotel Alliance (GHA)
opened in the city.
and Ultratravel, has an-
The property is situated
• Grand Hyatt Shanghai has restyled its guest
nounced that the first hotel
within the International Fi-
rooms to provide contemporary furnishings which
of new luxury brand, Nic-
nance Square shopping mall
highlight the view of the Bund. The property has
colo by Marco Polo – namely
in the centre of town. There
also introduced a Pure Room concept which fea-
Niccolo Chengdu – is to
is a metro subway stop
tures upholstery, carpeting and bedding made
become a member of the
connected and the hotel is
from pure materials and anti-allergen products
Ultratravel Collection.
only 25 minutes by car from
for cleaning, in an effort to provide guests who
Chengdu’s international
have allergy requirements with a comfortable and
airport.
worry-free stay.
Niccolo by Marco Polo is a new collection of luxury,
ibar Discover Centara and share #BookCentara Centara Hotels & Resorts offers suites, family residences, villas with private pools or luxury penthouses, all complemented by our effortless hospitality and luxurious facilities in our balmy and blissful Thai destinations such as Phuket, Koh Samui and Krabi. We even offer cash-free, all inclusive arrangements at our properties in the Maldives and Sri Lanka. Guests experience total relaxation in our award-winning spas, sumptuous dining in our incredible array of restaurants. Two children can stay and play for free in Centara waterparks, complete with water slides. Explore our trade website and while you are there we have great deals for your own holidays too. DISCOVER MORE AT www.chr.co.th T: +971 4 370 6227 • E: rsodxb@chr.co.th
THAILAND
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BALI
•
June 2015
MALDIVES
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SRI LANKA
•
VIETNAM
14/05/2015 16:02
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ANALYSIS CAR RENTALS
INVESTING IN LUXURY
By Panayiotis Markides
CATERING TO DEMAND General manager, Avis – UAE, Oliver Woodmansee We have seen customers move more towards online shopping, specifically from across the GCC, which has allowed us as an international brand to get even closer to the GCC consumer. We have understood the customer’s needs and developed products specifically designed in meeting those needs. Later this year, our customers will see a greater choice of vehicle brands and vehicle types; new simple and easy to understand insurance products designed to ensure the customer can make the right choice to suit them. We are also looking at opening new locations across the UAE to ensure we can deliver convenience to all of our customers. We are also extremely excited to an-
the weekend or holiday makers wanting to
nounce that we have launched a new range
make the most of the UAE weather, we will
of high performance sports cars available
offer coupes and soft top vehicles. Our first
across our network. Targeted at local con-
fleet will be the amazing Chevrolet Camaro,
sumers who want something exciting for
of course all in red.
UNDERSTANDING CUSTOMER NEEDS We have seen a drastic upward change towards our smaller car segment. Customers are more concerned about getting
Interim vice president, sales, Hertz International, Richard Bowden
more value for each penny they spend. We understand the needs of our customer and our business decisions are focused towards satisfying those needs. We have understood these trends and
We’ve noticed several trends particularly when it comes to the booking habits of Middle Eastern customers when travelling abroad. Customers from the
taken this as an opportunity to grow our
GCC are opting for long haul bookings for larger vehicles during the sum-
business and communicate well with our
mer months when travelling to Europe and the US. We have responded by
customers. Our business strategy has always been
increasing the number of large vehicles, such as seven- to nine-seaters, re-
focused on giving great customer service,
quired for post-Ramadan travel to those destinations.
but now we are shifting our focus from
Middle Eastern travellers are also booking earlier for their summer holidays. Since 2013, Hertz has introduced an annual summer Early Bird campaign
customer service to customer experience.
which incentivises earlier booking by offering attractive discounts on the
We are trying to understand various pain
Family Collection, Prestige Collection and large premium vehicles. As a result,
points related to our business which a
early bookings increased by 44.5 per cent between 2013 and 2015, ensuring
customer faces, and while understanding
that an increasing number of GCC customers receive the car they prefer while
the pain points, we are also working on
also saving on cost.
various methods to overcome these and give a delightful experience to our cus-
To cater to the growing number of Middle Eastern travellers who are opting to hire luxury cars rather than fly out their own vehicles for the summer va-
tomers. For me this is the main business
cations, Hertz also gives travellers the ability to drive the car of their dreams
strategy. We have come up with a new segment
with utmost convenience and VIP service while on holiday with the Hertz Dream and Prestige Collections. The collections offer an ultra-high-end range
offering called ‘Niche Cars’ which includes
of vehicles that include the likes of Maserati Ghibli, Aston Martin Vantage,
brands such as Chevrolet Camaro, VW
Jaguar XK Convertible and Mercedes Benz S 350 BlueTEC. Looking at the UAE, the inbound rental business continues to grow. We have seen a 10 per cent increase in volume in this segment, however, we have noticed that the trend is shifting towards shorter rental periods compared to
General manager, Dollar Rent A Car – UAE and Oman, Marwan Al Mulla
previous years.
20 June 2015
Beetle, Jeep Wrangler, Mercedes Benz C200 and VW Golf GTI. We have also recently opened our 25th location in Al Ain and are very aggressively planning our expansion.
ttgmena.com
PICTURE PERFECT
ARABIAN TRAVEL MARKET – BEHIND THE SCENES WITH TTG MENA
Senior media reporter, Natalie Hami and media reporter, Panayiotis Markides are busy working hard to get the e-dailies out on time, preparing their exclusive interviews and articles.
Digital content creator, Tatiana Tsierkezou stands with City Sightseeing Dubai’s mascot, in front of its colourful hop-on hop-off bus.
General manager, Chris Christou; e-commerce executive, Marina Drakou; and e-commerce manager, Panayiotis Philippou pose with our beautiful May issue at the show.
Director general of tourism marketing, Ministry of Tourism Republic of Indonesia, Esthy Reko Astuty proudly holds her copy of the May issue of TTG MENA following an informative interview for the e-dailies.
22 June 2015
Burj Khalifa in the distance at ATM’s Official Party, taking place at the luxurious The Address Downtown Dubai on May 5, and some of the team members enjoying a refreshing beverage.
ttgmena.com
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Immerse yourself… …in Retaj’s world of hospitality
Retaj Al Rayyan Hotel
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Retaj Royale Doha
Retaj Residence Al Corniche
Retaj Royale Istanbul
EW
Retaj Inn Marina Residence
Retaj Moroni Sports & Leisure Resort
Retaj Residence Al Sadd
Retaj Hotels & Hospitality P.O. Box 25556, Doha, Qatar Tel: +974 4420 4444, Fax: +974 4420 4445 Email: reservations@retaj-alrayyan.com wwww.retaj-hotels.com, www.retajhotels.net
Contact www.retaj-hotels.com, click on Special Deals and reserve
@ Retajhotels
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retajhotels
Welcome to the world of Retaj, where business and leisure travellers from far and near find Arabian hospitality, privacy and convenience at all of our six hotels in Doha, and at our leisure resort in Moroni, Comoros Islands and at the Retaj Royale Istanbul in Turkey. Long staying guests can relax with the comforts of home and the facilities of an upscale hotel including a health club and business center. Planners who are looking to organize their banquets and meetings need look no further... Retaj is the perfect Arabian host.
PEOPLE ON THE MOVE
has announced the promotion of Kristina Savchenko to sales manager – leisure. Her newly-appointed role will be to lead the leisure sales and travel agency team of the property. Prior to this, the Russian national served as the property’s senior sales executive, boasting experience in the hospitality and aviation sectors.
Kanokros Sakdanares (Wongvekin) has been named as corporate director of corporate affairs and social responsibilities. In her new role, Sakdanares will be responsible for the company’s image and CSR activities and, as such, is an official corporate representative for social affairs/events in addition to social responsibilities.
OTHMAN ALEGHFELI
EXECUTIVE ASSISTANT MANAGER
AREA MANAGER GULF COOPERATION COUNCIL (GCC)
Responsible for overseeing
Lancaster Tamar Hotel in Beirut has announced that Samar Shamseddin has been promoted to executive assistant manager of the hotel. Shamseddin boasts more than 10 years of experience in the hospitality industry and has held the position of cluster director of sales at Lancaster Hotels & Suites for the last three years.
ETIHAD AIRWAYS
Golden Tulip Hotel Al Barsha
CORPORATE DIRECTOR OF CORPORATE AFFAIRS AND SOCIAL RESPONSIBILITIES
LANCASTER TAMAR HOTEL
SALES MANAGER LEISURE
SAMAR SHAMSEDDIN
KANOKROS SAKDANARES
CENTARA HOTELS & RESORTS
GOLDEN TULIP HOTEL AL BARSHA
KRISTINA SAVCHENKO
the airline’s operations and driving growth in the GCC, as well as being the first UAE national to hold this position, Etihad Airways has announced the appointment of Othman Aleghfeli as area manager – GCC. He previously held the position of assistant general manager for its Abu Dhabi hub. Aleghfeli joined Etihad Airways in 2007.
If you have recently been promoted or appointed key staff, please visit our website...
Georges Ojeil has been promoted to hotel manager for InterContinental Jordan. Ojeil enjoys more than 18 years of experience in many fields, which allows him to bring a wide spectrum of expertise and skills to his new role. He also holds an MBA from Ecole Superieure de Commerce de Paris in addition to boasting vast experience in the hospitality industry of Lebanon.
VICE PRESIDENT OF AIRLINE SOLUTIONS – EUROPE, MIDDLE EAST AND AFRICA (EMEA)
With the EMEA being a key growth region for Sabre Corporation, Dino Gelmetti will lead the company's airline business there as vice president of airline solutions, Europe, Middle East and Africa. He is tasked with growing the company’s revenue and customer base in EMEA and maintaining successful and trusted partnerships with existing airline customers. Gelmetti boasts almost 20 years of experience.
24 June 2015
CLUSTER GENERAL MANAGER IN ABU DHABI William Moujaes has been welcomed as the new cluster general manager for Centro Al Manhal and Al Rawda Arjaan by Rotana in Abu Dhabi. The Lebanese national has held a number of managerial positions over the last nine years devoting himself to work at Rotana headquarters in Abu Dhabi, having joined the Rotana corporate office as far back as 2003.
ttgmena.com
VICEROY DUBAI PALM JUMEIRAH
HOTEL MANAGER
MIKAEL SVENSSON
WILLIAM MOUJAES
CENTRO AL MANHAL AND AL RAWDA ARJAAN BY ROTANA
DINO GELMETTI
SABRE CORPORATION
INTERCONTINENTAL JORDAN
GEORGES OJEIL
GENERAL MANAGER Ahead of the property’s opening in 2016, Mikael Svensson has been appointed as general manager of Viceroy Dubai Palm Jumeirah. A dynamic leader in the international luxury hotel industry, Svensson is well seasoned, having worked with Hyatt for 21 years. He will oversee the launch of the $1 billion property, Viceroy Hotel Group’s first venture into Dubai.
SOCIAL HUB Our Team GENERAL MANAGER Chris Christou CChristou@ttgmena.com D: +357 24 803003
SOCIAL MEDIA HIGHLIGHTS Arabian Travel Market 2015 was quite the experience for the TTG MENA team. Not only did we get to meet with friends and colleagues, old and new, but we also had the opportunity to attend prestigious parties and experience some of Dubai’s best hotels. Adding to this, we were extremely active on social media; take a look here.
SENIOR MEDIA REPORTER Natalie Hami MEDIA REPORTER Panayiotis Markides
TTG MENA @TTGMENA The lovely TTGMarina is handing out our May issue at the stand! Come and pick one up! #ATMDubai UAE6785
Natalie Hami @TTGNatalie In action at the #ttgmena stand! UAE6785 #ATMDubai
DIGITAL CONTENT CREATOR Tatiana Tsierkezou CREATIVE DIRECTOR TTG MENA PUBLISHING Edward Beales SENIOR DESIGNER Maggie Basdermadjian E-COMMERCE MANAGER Panayiotis Philippou PPhilippou@ttgmena.com D: +357 24 803008 E-COMMERCE EXECUTIVE Marina Drakou Mdrakou@ttgmena.com D: +357 24 803077 ACCOUNT MANAGERS Helen Moss Hmoss@ttgmena.com D: +357 24 803074 Marianne Shokry MShokry@ttgmena.com D: +357 24 803012 Maiju Vaananen MVaananen@ttgmena.com D: +357 24 803010 Elaine Hockley EHockley@ttgmena.com D: +357 24 803011 CHIEF FINANCIAL OFFICER Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002 ACCOUNTS EXECUTIVE Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026 CREDIT CONTROL Stala Antoniades SAntoniades@ttgmena.com D: +357 24 803015 HEADQUARTERS Nietzsche Street, Ria Court 9, 1ST Floor 6028 Larnaca, Cyprus Tel: +357-24 803000 Fax: +357-24 803060 Email: INFO@ttgmena.com Website: www.ttgmena.com THAILAND REPRESENTATIVE Public Major Media Ltd, Janya Limmanee Janya.Limmanee@publicitas.com Tel: 662 651 9273 JAPAN REPRESENTATIVE Pacific Business Inc, Hiroko Kujime Kujime-pbi@gol.com Tel: 81 33661 6138 TTG Worldwide Titles* TTG Asia TTG China TTG Czech Republic TTG Hungary TTG Italia TTG India TTG Nordic TTG Poland TTG Russia TTG Media * For information on these publications, please contact us at: INFO@ttgmena.com TTG MENA is part of the CADS Group
TTG MENA @TTGMENA E-commerce manager, Pan and general manager, Chris are both concentrating on our e-dailies as you can see!
Helen Moss @HelenMoss18 #meetthebrowns #citymax
TTG MENA @TTGMENA One space, one place... And the world is yours! #ttgmena #ATM2015
TTG MENA @TTGMENA Last night's party was magical at @IbnBattutaGate! Great food, great people, GREAT PARTY! #ttgmena #ATM2015 #Dubai
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SHARJAH INTERNATIONAL CONFERENCE FOR FAMILY TOURISM TO TAKE PLACE IN Q4 MUSLIM TRAVEL WAREHOUSE WELCOMES 100 TATOS ONBOARD POSITIVE Q1 FOR AIR ARABIA NASMILES LOYALTY PROGRAMME LAUNCHED BY FLYNAS ALPHA DESTINATION MANAGEMENT PROMOTES ITS NEW TOURIST INITIATIVES AT ATM
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SUMMER Promotions ARE YOU GETTING READY FOR THE SUMMER? Contact us for your personal "Summer Promotions" special rates Bespoke packages tailored for your markets!
June 2015
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