T H E B U S I N E S S O F S E L L I N G T R AV E L
Focus On CHINA What's shaping the industry?
AUGUST 2018
ISSUE 321
Awareness AUSTRALIA There's so much more to this destination
On Location INDONESIA Responding to travel trends
CAPTIVATING CONTINENT Europe uses its spellbinding beauty and charm to lure in visitors looking for an emotional connection during their travels
Interview Visit Finland
CONTENTS > YOUR GUIDE 04
NEWS & CALENDAR
10
INTERVIEW
AUGUST IS HERE… ALREADY? reetings travel colleagues and welcome
12
to the August edition of TTG MENA.
DESTINATION EUROPE
This past month has been an extremely interesting one, with exciting openings,
16
launches and upcoming projects coming at us left,
FOCUS ON CHINA
right and centre. One of the most talked about stories came at the end of July. Yes, the highly
18
anticipated Warner Bros. World Abu Dhabi is now
ON LOCATION INDONESIA
open to the public (see the article below)! Who could resist a day of fun at this incredible theme park?
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AWARENESS AUSTRALIA
Flick through the following pages to uncover the latest and greatest travel and tourism updates,
A LETTER FROM...
Here’s to a great month!
and read our fascinating reports on Europe, China,
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PEOPLE ON THE MOVE
Indonesia and Australia! Don’t forget to read our interview with Visit Finland’s Teemu Ahola, who
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speaks about the country’s incomparable charm.
PICTURE PERFECT
I experienced Finland a few years back and can wholeheartedly say that it should be on everyone’s
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bucket list!
SOCIAL HUB
Tatiana Tsierkezou
TTG MENA Editor
ENTERTAINMENT ICON IN ABU DHABI
The highly anticipated Warner Bros.
rich portfolio will further enhance Yas
World Abu Dhabi has officially opened,
Island’s offering.”
representing the world’s first Warner Brosbranded indoor theme park. Following an investment of $1 billion,
Warner Bros. World Abu Dhabi features six lands, including DC’s Metropolis and Gotham City, as well as
Warner Bros. World Abu Dhabi was
Cartoon Junction, Bedrock, Dynamite
developed by Miral, in partnership with
Gulch and Warner Bros. Plaza.
Warner Bros. Entertainment. Chairman, Miral, HE Mohamed Khalifa Al Mubarak spoke at the opening: “It is with
Visitors to the theme park can enjoy 29 rides, interactive attractions and live entertainment shows, plus more.
great pride that we open Warner Bros. World Abu Dhabi on Yas Island. This is a milestone moment for us as we continue to cement Abu Dhabi’s positioning as one of the world’s leading family and tourism destinations. I am confident that the addition of this theme park to our already
This is a milestone moment for us. August 2018
ttgmena.com
3
NEWS
COMMUNICATION DEBUTING IS KEY IN MAKKAH Following an agreement with Jabal Omar
The property will house 650 rooms, three dining
(JODC), H Hospitality
outlets, a lounge, a café,
Collection will be debuting
meeting rooms and a gym. Chairman, H Hospitality
2020 with a five-star hotel
Collection, Fadel Al
development in Makkah.
Ali commented on the
The new hotel will form
news: “Saudi Arabia has
a vital part of the Jabal
always been one of our
Omar mega development,
key destinations and we
Etihad Airways customers can now chat with agents about
which will boast residences,
wanted to expand our
flights via WhatsApp, in a seamless and personal manner.
hotels, malls, retail
operations in the Kingdom
amenities, prayer areas
with a reputable partner in
and other facilities upon its
a premium location.”
The Abu Dhabi-based carrier has introduced a WhatsApp business solution, which allows travellers to instantly
Calendar
launch.
Development Company
in Saudi Arabia in early
Exhibition
communicate with the airline’s agents via the popular messaging app. Looking ahead, the WhatsApp business
SEPTEMBER 5-6 IBTM Americas, Mexico www.ibtmamericas.com/ SEPTEMBER 11-13 OTDYKH Medical Tourism, Spa & Health 2018, Moscow, Russia www.tourismexpo.ru/spa/en/ SEPTEMBER 12-13 IBTM China, Beijing www.cibtm.com SEPTEMBER 16-18 The Hotel show Dubai, UAE www.thehotelshow.com SEPTEMBER 17–19 Essence of Oman - Oman Tourism Exhibition 2018, Oman www.essenceofoman-expo.com/
solution will be expanded to enable clientele to receive important messages, including flight reminders, by opting into WhatsApp communications on the Etihad Airways
OCTOBER 15-16 13th World Congress on Industrial Healthcare and Medical Tourism, Dubai www.healthcare.global-summit.com/middleeast/
booking confirmation page. Chief commercial officer, Etihad Airways, Robin Kamark said: “The new WhatsApp business solution will provide Etihad Airways’ premium guests with immediate contact with the airline, using the very latest technology.”
STRONG DUBAI-CHINA BOND
SUCCESSFUL Q2 FOR HIA growth of 12.56 per cent in passenger
International Airport (HIA) welcomed
figures and 8.9 per cent in aircraft
7.8 million passengers and witnessed
movements. enhance and streamline its facilities,
quarter.
investing heavily in the services
branded properties to key
ever-blossoming
promote tourism,
cities in the country.
relationship, Emaar
education, trading and
recently announced that
investment between the
Properties, Mohamed
it will be developing the
UAE and China.
Alabbar noted: "The
technologies. The facility recently
quarter of 2018 – a five per cent jump
shed light on its industry-leading
on Q1.
transfer security screening capacity;
Adding to this, Emaar
Chinatown within the
has also revealed that its
new Chinese retail and
retail district of Dubai
ultra-luxurious Address
lifestyle district at Dubai
Creek Harbour.
Hotels + Resorts brand
Creek Harbour – as well
will be entering the
as Emaar's expansion
announced that it will
Chinese market. The
into China – highlights
open three dedicated
Dubai-based developer is
our commitment to the
pavilions in Beijing,
in the midst of discussions
country."
enhanced its transfer areas with
total of 2,812,114 passengers in April;
highly trained staff; and has worked
2,434,611 passengers in May; and
towards shorter queuing times at
2,645,257 passengers in June, with
security points. It is also enhancing its
the latter being a particularly busy
inclusive features in the terminal for
month, bringing forth a year-on-year
passengers with special needs.
4 August 2018
Chairman, Emaar
Middle East's largest
it offers, staff and the newest
540,357 tonnes of cargo in the second
Breaking it down, HIA served a
to introduce Address-
each of which will
The airport is ever working to
2.42 per cent increase on the previous The travel hub additionally handled
Shanghai and Guangzhou,
Dubai and China’s
Emaar additionally
In Q2 of 2018, Qatar’s Hamad
53,517 aircraft movements, achieving a
een on intensifying
ttgmena.com
development of the
NEWS
LUXURY SOFT BOOSTING OPENING IN DUBAI CAPACITY Dubai recently witnessed
health spa.
Qatar Airways has enhanced its Doha-Edinburgh route
For corporate guests,
the soft opening of Central Hotels’ five-star Royal
Royal Central Hotel The
Central Hotel The Palm.
Palm is equipped with
with a state-of-the-art Airbus A350-900 aircraft, which will boost seat capacity. This news makes Qatar Airways the first airline to
meeting rooms boasting
offer an A350 service to Scotland. The aircraft boasts
rooms and suites, the hotel
state-of-the-art audio-
36 business class seats and 247 seats in economy class.
is home to an impressive
visual equipment.
As well as 207 stunning
Chief executive, Qatar Airways Group, HE Akbar Al
Chairman, Central
selection of F&B options
MONTH OF EXCITING UPDATES
Baker commented on the development: “Our Doha to
and facilities. Guests can
Hotels, Ahmad Al Abdulla
Edinburgh flights have performed exceptionally well
enjoy water sports, an
remarked on Dubai’s
since we launched the route four years ago. We have
outdoor infinity pool, a
latest addition: “We are
gradually increased capacity on the route by providing
state-of-the-art gym and a
very excited to announce
additional frequencies, and we are delighted to now offer
SalamAir has been busy
value-added options and
the soft opening of the
a latest generation aircraft with more seating capacity -
with various projects over
general information and
Royal Central Hotel The
the Airbus A350-900.”
the past month.
customer support.
Palm. The hotel has been
The Omani low-cost
Adding to this, the airline
designed to make travel
carrier launched a new
has introduced its very
seamless and enjoyable,
office in Jeddah in July, in
first frequent flyer loyalty
with our unique ‘Stay
partnership with Golden
initiative – ‘More on Air’.
Fresh’ concept.
Travel & Tourism. The office
“This opening
Customers who acquire
is situated on the ground
10 SalamAir boarding
demonstrates our
floor of the Gulf Plaza,
passes within one year
confidence in the future
Madinah Road and offers
are now eligible for a
growth of the Dubai
a wide variety of services,
complimentary one-way
tourism sector," Al
including reservations and
airline ticket to any of its 12
Abdulla concluded.
ticketing, itinerary changes,
destinations.
FRUITFUL H1 FOR SHARJAH AIRPORT uring H1 of 2018, Sharjah
Ali Salim Al Midfa remarked: “The
International Airport witnessed a
emirate of Sharjah has succeeded
4.34 per cent jump in passengers.
in strengthening its position on the
During the six-month period, a total of 5.731
regional and international tourism
million travellers travelled through the airport,
and trade map, while Sharjah Airport
compared to the 5.493 million last year, with
plays a pivotal role in enhancing
passenger movements noticeably increasing to
the image of this pioneering city by
and from India, Russia, the GCC and Asia.
continuously upgrading the quality
This healthy rise in figures closely
of services provided to passengers,
follows recently expanded services for
making their travel through the
both passengers and airlines, as well as the
airport a distinct journey and
expansion of air carriers operating out of the
experience.”
airport. The airport’s 16 smart gates, located in
During the first six months of the year, the airport witnessed
the departure and arrival halls, were used by
over 38,800 aircraft movements,
almost 1.5 million passengers in both directions
which brought forth a 3.83 per cent
during H1 of 2018.
increase. In June alone, the airport
Chairman, Sharjah Airport Authority, HE
recorded 6,570 flights.
August 2018
ttgmena.com
5
NEWS
10 HOTELS ON THE HORIZON
SUCCESS FOR THE UAE CAPITAL Abu Dhabi welcomed a healthy 4.9 per cent rise in hotel guests during the first five months of 2018. The Department of Culture and Tourism - Abu Dhabi (DCT Abu Dhabi) recently reported that a total of 162 hotels, resorts and hotel apartments, collectively
contributed 192,500 visitors (+19.9 per cent on the previous year),
By the year 2019, Swiss-Belhotel
Makkah, Swiss-Belboutique
comprising 31,236 rooms,
followed by India with 166,700 guests (+22.2 per cent); the UK
International aims to inaugurate
Tahlia, Riyadh and Swiss-
welcomed 2,073,586 guests from
with 119,900 (+12.7 per cent); the US with 82,300 guests (+25.7
a total of 10 hotels across the
Belhotel Riyadh, KSA; Swiss-
January to May. Occupancy rates
per cent); and Germany with 71,300 guests (+20 per cent).
MENA region, introducing never-
Belinn Airport Muscat, Oman;
averaged 75 per cent, bringing in a
seen-before brands to various
Swiss-Belresidences Al Sharq
1.4 per cent rise, while the average
declared: “These results are very encouraging and demonstrate
destinations.
and Swiss-Belboutique Bneid Al
length of stay stood at 2.7 nights,
steady growth. They also prove Abu Dhabi’s ability to realise
Gar, Kuwait; and Swiss-Belresort
an increase of 2.4 per cent on last
its strategic goals of positioning the emirate as a leading global
lined up this year and the next,
Battersea, North Coast, and
year’s figures.
destination, through forward-looking marketing and promotional
in addition to a series of projects
Swiss-Belhotel and Suites
under development,” said senior
Asmarat, Cairo, Egypt.
“We have 10 new openings
vice president, operations and development – Middle East, Africa and India, Swiss-Belhotel International, Laurent A. Voivenel. “These will not only add some fantastic hotels to our portfolio but will allow us to penetrate new destinations such as Saudi Arabia, Oman, Kuwait and Egypt, while growing our presence in existing territories.” The 10 upcoming hotels include Grand Swiss-Belresort Seef and Swiss-Belresidences Juffair, Bahrain; Swiss-Belhotel Al Aziziyah
These will allow us to penetrate new destinations such as Saudi Arabia, Oman, Kuwait and Egypt.
SEAMLESS SHOPPING EXPERIENCE
As for market share, China
Undersecretary, DCT Abu Dhabi, HE Saif Saeed Ghobash
campaigns that seek to sustain growth.”
BACK TO PARADISE Oman Air will be officially relaunching flights to Malé in the Maldives on October 28, 2018. Flights to the Maldives will resume for the 2018-2019 winter season and will be served by the carrier’s new Boeing 737 aircraft. The Omani carrier will
Saturday. Commenting on the news
encourage passengers from Europe and the rest of our network flying to
was CEO, Oman Air, Eng.
the Maldives to stop over and explore
Abdulaziz Al Raisi: “We are
Oman en route.
offer services to Malé on
delighted to be resuming
Sunday, Monday, Wednesday,
our Maldives route and look
offers holidaymakers the perfect
Thursday, Friday and
forward to welcoming our
opportunity to explore Muscat, the
Saturday, while its return
valued Oman Air guests
metropolitan capital of Oman, before
services will run on Sunday,
on board our latest Boeing
escaping to the beautiful shores of
Tuesday, Thursday and
737 aircraft. We thoroughly
the Maldives,” he concluded.
F
ollowing a successful introduction last year, Munich
“Our new Maldives service
Divisional senior vice president,
Airport has relaunched its ‘Arabic Shopping Assistant
commercial operations, Emirates
Service’ in Terminal 2. The service is available until
Airline, Hubert Frach spoke on the
September 2, 2018.
launch: “We are very pleased to
All shopping assistants are fluent in Arabic and are on hand to
see the interest this new route has
assist Arabic travellers with language barriers from 13:00 until
created since it was announced in
20:30 every day.
late January, reflected in strong
The service also aids Arabic speaking travellers with issues such as sales tax refunds and duties. Shopping assistants are easy to spot, with their uniforms featuring a ‘Shopping Assistant’ logo.
PROGRESSING NETWORK
Munich Airport is also offering this useful service to Japanese
bookings from and to Santiago.” Furthermore, Emirates has introduced a second daily service between Dubai and Prague.
passengers, guaranteeing them a seamless and hassle-free
Emirates Airline has introduced
the new route will be
shopping experience.
its new, five-times-weekly service
operated by a refurbished
leave Dubai at 15:30, arriving in
to Santiago, Chile, via Sao Paulo,
Boeing 777-200LR aircraft
Prague at 19:55. The return flight,
Brazil.
All retail outlets in Munich Airport’s Terminal 2 are aware of the service and can call in a shopping assistant on request.
Flight EK137 is scheduled to
comprising 38 seats in
EK138, leaves Prague at 21:35,
Marking the first destination in
business class and 264
arriving in Dubai at 05:30 the
Chile to be served by the carrier,
seats in economy class.
following day.
6 August 2018
ttgmena.com
NEWS
Five minutes with… Joyce Mouawad Le Royal Hotels and Resorts’ corporate director of sales and marketing, Joyce Mouawad speaks exclusively to TTG about Le Royal Hotel Beirut, its USPs and much more
OMAN IN THE LIMELIGHT
entities and the private sector to ensure a seamless and exciting journey for tourists. Director general of promotions, Oman Ministry of Tourism, Salem Al Ma’amari shared that the Ministry has forged new partnerships for online marketing campaigns, including a two-month marketing promotion with Musafir.com (a
This Khareef season, Oman
21 and July 3, 2018,
UAE travel website) and
is witnessing a heightened
bringing forth a 35.4
Saudi Arabia’s Tejwal
frequency of tourists, as
per cent increase on last
website.
revealed by the Oman
year’s figures. In light of the surge in
Ministry of Tourism.
visitors, the Ministry is
launched a three-month
Statistics and Information
taking all the necessary
promotional campaign
disclosed that the number
steps to cater to their
with Holiday ME, a travel
of tourists visiting Dhofar
needs, working closely
website in the Middle
reached 52,017 between June
with all government
East.
The National Centre for
: Tell me a bit about Le Royal Hotel Beirut?
for sightseeing, we are in close proximity to Byblos and Jeita Grotto, just to name a few. Finally, for those relaxing nights in, you
Le Royal is known for being a vibrant
can stay on the premises with us and enjoy
place - it's a small city in the heart of a
a Lebanese night at Diwan Shahrayar, a
city. Clients during the summer season
romantic dinner at the Titanic Piano Bar,
may stay on property for a few days
laugh at the Ikebana club where we always
before exploring the country. Le Royal
host Lebanese comedy shows, relax at the
Hotel Beirut is adjacent to a large aqua
Royal Spa, chill at the Jardin du Royal or
adventure park, the Watergate, where
simply have fun at Watergate Aqua Park.
Oman Ministry of Tourism additionally
ECO-TOURIST HUB IN PROGRESS
kids and adults can explore and have fun. The awarded Royal Spa is also well-known and is a place that you will
: How has 2018 been so far for the property?
want to stay at forever. Lebanon is an unpredictable country and we are noticing a change in the nationalities : What are the property’s unique selling points?
of tourists. We are welcoming less visitors from the Gulf and more visitors from Europe, and then there are the expatriates
Le Royal Hotel Beirut, a member of the
who come from the USA, Australia and
Leading Hotels of the World, is ideally
Brazil.
situated across from the Mediterranean Sea and is the perfect option for business and leisure stays.
: Which time of the year is the
Although Lebanon is a small country,
busiest period for the hotel and what type
it is recommended that you spend at
of traveller does it attract?
least a week here to experience its true
M
eraas has unveiled a series
well as a mountain lodge with 20 rooms.
of game-changing projects
Adding to this, the project includes a first-
that are aimed at boosting
of-its-kind trailer hotel on the banks of
tourism to Hatta, Dubai.
the Hatta dam, while the second phase
The first phase of the project
of the project will introduce a range of
vibes, and for this, you truly need to
We are lucky to be situated in the heart of
is anticipated to launch in Q4 of
hospitality and retail facilities to Hatta,
stay in the heart of the country where
the new downtown, and our location makes
2018 and will position Hatta as
which will create further touchpoints
fortunately, Le Royal is situated.
us the ideal option for business travellers
an eco-tourism hub in the region,
between local and international tourists
Whether you're in the mood for hiking,
during winter and leisure travellers during
as Meraas will strongly focus on
and the rich Emirati culture.
shopping, a night out, site seeing, skiing
the summer.
adhering to the highest global
or just some relaxation, our concierge
Our strengths lie in the facilities that we
sustainability standards for design
Al Habbai elucidated: “Supporting and
can suggest numerous things.
have on premises; the awarded Royal Spa,
and construction.
enhancing the integration of leisure,
We are surrounded by four malls,
Watergate, in addition to the large choice
endless restaurants, pubs, bars and
of meeting rooms that are all equipped with
sign located at an elevation of around
key to transforming this highly popular
nightclubs, cinemas and theatres. As
the very latest technology.
450m in the Hajar mountains, as
destination into a world-class area.”
8 August 2018
Phase one entails a large ‘Hatta’
ttgmena.com
Group chairman, Meraas, HE Abdulla
hospitality, tourism and transportation is
INTERVIEW
EXTRAORDINARY WONDERLAND Earlier this year, Visit Finland attended the Arabian Travel Market in full force, enticing GCC travellers to experience the magical destination. Account manager – Asia, Visit Finland, Teemu Ahola exclusively speaks to Tatiana Tsierkezou about the delegation’s experience at the trade show and the destination’s charm
10 August 2018
: Why did the Finnish delegation decide to go to ATM this year? The feedback we received from the partners in Finland who had already established some presence in the market was fantastic and there has been a noticeable increase in interest. We see from our figures that last year there was a 30 per cent increase in overnights from the region. Of course, the starting numbers are low, but they’re picking up from the UAE and Saudi Arabia. Adding to this, my colleague paid a visit to ATM last year and came back with really positive feedback, so we started to make a move and asked the opinions of our Finnish partners, because we work with the partners really closely. This is part of the uniqueness we have – the close bond we have with the Finnish team. We attended ATM at the end of April with a delegation of eight partners. It went really well. We had five DMC partners, who gave really good input for the MENA market, and we had some specific destinations attending, such as Levi in Lapland, Kakslauttanen with the glass igloos, Rovaniemi, which is home to Santa Claus, and some leading hotel chains. It was a really good combination of partners.
: What is the goal with regards to the GCC market? This is our market entry, so it’s all about making an introduction and raising awareness, but to be honest, we established a firm presence in the market starting this year. A few months ago, flydubai announced that it will be introducing new direct daily flights to Helsinki, launching in October 2018. It’s a known airline company here for the locals, so of course this is a key development for us. Finland is an unknown destination, so we need to present ourselves; there are some really unique things to experience, such as the northern lights and the one and only Santa Claus. But we don’t want to only promote the winter fun and activities. We want to promote Finland as ttgmena.com
INTERVIEW an escape from the heat. In the summer time the temperature in the capital, Helsinki,
: Apart from promoting Finland at ATM 2018 at the end of April, how else has Visit Finland been promoting itself to the region?
is about 20-25 degrees, which is perfect for outdoor activities. There’s a lot to do and a lot to see in Helsinki, and you can do
We are at a starting point, and ATM was our biggest campaign for the
all of this in the midnight sun. People are active here 24-hours a
year. We also have a UAE-based representative. We are doing a lot of
day during this period, and throughout the night.
groundwork at the moment and we recognise the power of social media,
For us, the sun is not so much about the heat, but it’s more about the light. In the south of Finland, the midnight sun lasts for about one and a half months, and in Lapland it lasts for about 70
so we want to be constantly active. Different markets respond to different types of promotion; in Asia we’ve been good on tactical advertising.
days. It’s pretty amazing! What is so special about the midnight sun is that when it ends at the end of July-early August, the northern lights season
: Finally, if you had to describe Finland in one sentence, what would it be?
starts. The Autumn time is really good for the northern lights. And in Autumn, there is no snow yet in Lapland, and its a really
Come to Finland to escape the heat, feel the freshness, embark on
beautiful season for the northern lights, complimented by the
adventure, see the northern lights and midnight sun, and enjoy some
stunning Autumn colours.
extreme activities.
If you want to experience the snow, Spring is amazing for visits to Lapland, and then of course Christmas. : What can Finland offer GCC travellers? We do know that the service infrastructure, especially in the Helsinki area, is on a level to satisfy this market. For us, the uniqueness of Finland is the most attractive selling point, plus the charming Finnish luxury. It’s more experience-led; tourists can lie in a glass igloo and watch the northern lights, hike with huskies or embark on a reindeer safari in the snow. There are many unique accommodation options that are very high-end. Lapland luxury, such as the arctic treehouse, is an
The uniqueness of Finland is the most attractive selling point.
amazing experience, so it’s a different type of luxury, but of a really high-end service level. We are targeting GCC families, who are key to us. Finland is a really safe destination and there are a lot of activities and things to see, but we are also targeting adventure seekers looking for extreme experiences and adventures. I also want to mention about the educational system and the healthcare. We are promoting this too. Generally, the standards in Finland are high and there are some specialised clinics that are really unique, with top specialists and doctors. : Does Finland’s tourism industry take into account some of the specific needs of GCC travellers? We do have some places that already provide halal food and there are a number of service providers in Finland already satisfying the needs of travellers from this region. This is something that we are really working hard on with our partners. It’s going to take some time, but we are seeing the first stages now. It could take two to three years. : Can you share any statistics with our readers regarding hotel guests from the region? Figures are still low. Overnights from the hotels stand at 10,000 from the UAE market and approximately the same from Saudi Arabia. But this is picking up. The UAE increased by 30 per cent and Saudi Arabia doubled. The curiosity is there, based on our experience at ATM 2018. : GCC market aside, which markets are key to Finland at the moment? Russia, being our next-door neighbour; then Germany; the UK market, which visits Lapland in the winter; China; and Japan. We have been really strong in Asia for a number of years.
11
DESTINATION EUROPE
CAPTIVATING CONTINENT hether you’re taking
With its phenomenal assortment of culture, sights and flavours, there really is something for everyone in Europe. Tatiana Tsierkezou uncovers the trends that are currently shaping the continent's burgeoning travel industry
in Rome’s inspiring cultural sites, dancing the night away in buzzing Berlin or sharing an intimate moment with your significant other
Eager to cater to the demands of its visitors, the
EMOTIONAL EXPERIENCES
newly renovated property – a certified bike hotel –
in Paris, each European destination,
now offers its guests brand new electric bikes and
big or small, is home to something
A sense of adventure is rife among today’s travellers.
mountain bikes that can be rented by those wishing
extraordinary that will charm even
Over the last few years, experiential travel has been
to experience beautiful Locarno – an Italian-speaking
the most discerning traveller.
somewhat of an industry buzzword, not only for Europe,
resort city in southern Switzerland. But guests not
but for the rest of the world also.
only have the opportunity to explore this stunning
The really magical thing about Europe is that there are hundreds
Today’s adventurers yearn for emotional connections
destination on e-bikes when visiting Hotel Belvedere;
upon hundreds of unique adventures
when travelling and are now opting for more authentic,
Spagnoli explained that the ‘Ticino Ticket’ is one of
just waiting to be uncovered. This
well-rounded experiences in some of the world’s
the most significant tourism developments that has
continent is so rich in diversity, that
most awe-inspiring destinations, rather than relaxed,
been implemented in the region.
it is a popular option not only among
undemanding resort holidays.
international travellers hailing
“With the Ticino Ticket, all hotel guests have free
Commenting on this was sales and marketing
transportation throughout the entire region by bus
from other continents, but among
manager, Hotel Belvedere (Locarno, Switzerland),
and by train. They also get discounts on several
Europeans themselves.
Gloria Spagnoli: “Travellers are looking to experience
mountain railways, attractions and boat trips. This
new destinations that have not been discovered yet
is a big added value that has been welcomed by
multifaceted continent’s tourism
So what is shaping this
by mass tourism. Our region is ideal for those looking
our guests and commercial partners with great
industry in 2018? TTG spoke with
for a holiday off the beaten path, combining breath-
enthusiasm.”
industry insiders to uncover some
taking natural landscapes with a lifestyle vacation,
of the latest tourism trends that are
unforgettable food experiences and great shopping
experience-led trend that has been sweeping Europe,
influencing the sector.
opportunities.”
Mallorca in Spain is also jumping on the bandwagon.
12 August 2018
ttgmena.com
And while Switzerland is capitalising on the
DESTINATION EUROPE Speaking to TTG exclusively about this was Jumeirah Port Soller Hotel & Spa’s general manager, Jordi Tarrida: “Savvier
ENTICING MENA
luxury travellers demand and expect more out of their travel
centre, as well as direct access to the Blue Flag beach on Pissouri Bay.”
experience. They want to feel part of their travel experience and
It comes as no surprise that the MENA region
contribute and engage with the local community. Experiential
is captivated by Europe and its kaleidoscope of
Beach Resort has been attending
travel is at the core of most luxury holidays; it is all about
fulfilling experiences. Whether they’re travelling
wedding exhibitions in Lebanon
inspiring emotions and infusing the journey with local sounds,
for business, leisure, retail, family or experiential
to promote its magical wedding
flavours, sights and smells that are native to the area. The
purposes, this all-encompassing continent has it all.
packages, which have also been
traveller wants to feel the neighbourhood and take part in
But how are hospitality entities working to further
presented to key trade partners
authentic events that truly bring to life special moments of
capture this market’s attention?
across the Middle East.
enjoyment and emotional connection.”
Eager to boost its share of Middle Eastern
Vikis explained that Columbia
“We have conducted targeted
And with this in mind, Jumeirah Port Soller Hotel & Spa
travellers, Switzerland’s Hotel Belvedere has been
sales calls across Beirut to
responds to this travel trend in various ways, including spa
working hand-in-hand with Ticino and Switzerland
update and educate key
treatments inspired by locally sourced ingredients such as
Tourism to raise awareness and boost numbers.
travel agencies and corporate
oranges from Sóller, almonds and olive oil, to guided tours
“We aim to increase bookings from this market
accounts, and we’ve launched
around Sóller Valley or stargazing experiences with the
and are therefore working on being bookable
a targeted Middle East digital
UNESCO Tramuntana mountain range as a backdrop.
through the wholesalers that have a big share in
campaign in conjunction with
the MENA markets,” Spagnoli shared.
Google. We also regularly utilise
“Our guests can enjoy a selection of experiences that let them immerse into the local area,” Tarrida added.
Switzerland’s Crans-Montana Tourism &
Travelling from Mallorca to the island of love, Cyprus’
local partners in the area to
Congress is also working hard to entice travellers
draw a positive association that
Columbia Beach Resort in Pissouri, which recently concluded a
from the region, specifically family travellers,
helps to drive bookings forward,”
game-changing renovation that transformed it into a suite-only
according to CEO, Bruno Huggler.
she noted.
resort, has also been learning from the experiential travel trend. Marketing manager, Columbia Beach Resort, Anthea Vikis
“We focus especially on families who want to
Finally, director of sales
discover the hidden treasures of Switzerland.
and marketing, Hotel National
elucidated: “Experiential travel is still on trend and we have
Crans-Montana is labelled as a family destination
(Moscow, Russia), Elena
made many additions to our product with the aim of allowing
and offers everything for this clientele.”
Borodulina shared with TTG that
guests to get out, explore and soak up as much of the heritage
Tying in with the aforementioned experiential
an impressive 10 per cent of
and culture of the region as possible.
the property’s guests hail from
"Everything, from the BikeCyprus and
Muslim countries, especially
watersports centres to our spa and the
Saudi Arabia.
excursions we arrange via guest services, has been added to allow guests to try out something new – and we have something for every taste and level," she added. With gastronomy representing a fundamental component of a guest’s stay, Columbia Beach Resort’s Michelin-trained executive chef, Ioannis Giakoumidis, is on hand to tantalise the taste buds of diners, ensuring that every culinary creation is fresh, fun and innovative. “Our goal is always to ensure that guests’ appetites are satisfied and that
“There are a number of factors
The traveller wants to feel the neighbourhood and take part in authentic events that truly bring to life special moments.
that contribute to an increase in the flow of tourists to Russia from the Middle East,” she said. “Among them are modern hotel infrastructure, historical attractions, gastronomic diversity, affordable prices, as well as developed transport links. Middle Eastern tourists appreciate the budgetary price category of travel to Russia, but it is worth noting that it’s not
they leave our resort and head home with
only the price that is of interest
a new-found love for food. Gastronomy
to tourists, but also the quality
for us isn’t just a passing trend, it is our
of the services offered.”
way of life,” she said. But moving away from the experiential and sensory travel
travel buzzword, Huggler explained that Cran-
Borodulina shared that Hotel
Montana offers MENA visitors very cultural and
National adapts its services
trend, what are European hotels doing in-house to ensure that
authentic experiences, such as spending the night
for Muslim visitors: “We want
every beck and call is catered for?
in a mountain hut on a pasture, meeting authentic
everyone who comes here to feel
cheese makers, hiking or e-biking with a guide, plus
at home. During the last visit of
more.
a group of travellers from Saudi
General manager, Sofitel Munich Bayerpost (Germany), Gerhard Struger told TTG exclusively that the hotel has made it its mission to upgrade guest services to a new level. “We provide ‘Cousu Main’ service as we call it – a tailor made service from the heart, to make every stay for our guests a special, personalised and memorable experience,” he said.
“We consider that individual travellers from
Arabia, we invited a chef to the
the Middle East are up for more in-depth cultural
hotel who prepared special halal
discovery and authenticity,” he added.
food during their stay.”
Columbia Beach Resort (Cyprus) has also pin-
Not only this, Sofitel Munich Bayerpost is also extremely
pointed the MENA market as key and, according to
Fascinating Europe is an all-
focused on digital development, as Struger explained: “Most
Vikis, offers the perfect product for this audience.
encompassing, all-welcoming
She told TTG: “[We have] a luxury product with
region, with an extraordinary
of our guests are always online, either for business, staying in touch with their families or just for fun. Therefore, we have
a high-end finish that offers total stay flexibility,
tourism portfolio run by
adapted to our customers’ requirements with easy online
with options to suit all needs. Our suites have been
experts who understand the
booking and check in, a free and stable WiFi connection, as well
designed to the highest spec and offer complete
needs of global travellers.
as real time social media engagement.
comfort. Our culinary experience is innovative
Armed with all of these
and showcases the very best of Cypriot cuisine
attributes, the only way
region, who are always very active in posting great pictures of
“Actually, we have many fans on social media from the MENA
with a twist, plus we have an award-winning spa,
is up for this eclectic
our hotel,” he enthused.
a stunning infinity pool, a watersports and cycling
continent.
August 2018
ttgmena.com
13
DESTINATION EUROPE
LUXURY IN THE CHAMPAGNE REGION TRAVEL TRADE ATHENS FAST APPROACHING Athens is gearing up for
In July, France’s Champagne region warmly
Travel Trade Athens is
ENHANCING THE OFFERING
its sixth Travel Trade
the perfect platform for the
Athens event, which
creation of fruiful business
is taking place from
relationships between top
Bavaria’s Alpenhof Murnau, which is a mere 30-minute
October 8-9, 2018.
MICE, corporate and leisure
drive from Munich, has been busy with various enhancement
companies spanning the
projects.
The event, organised
welcomed the Royal Champagne Hotel & Spa
by the City of Athens
globe and leading tourism
– a contemporary five-star property, home to a
Convention & Visitors
suppliers from Athens
its rooms, introduced 11 brand-new ones following a recent
1,486m2 spa.
Bureau (ACVB) in
and Greece.
extension (increasing its key count to 104 rooms) and added
The property was acquired by the Boston-
cooperation with the
The five-star property has completely renovated 13 of
a third restaurant to its portfolio, which can comfortably
The event will also
based Champagne Hospitality collection and
European Association of
present the culture-fuelled
has reopened following extensive works. It
Tour Operators (ETOA),
city of Athens as a year-
is surrounded by some of the world’s most
will host international
round destination, perfect
its MICE offering. From August 6-22, 2018, the hotel will be
renowned wineries and a UNESCO World
buyers who are focusing
for culture and art junkies,
renovating its three biggest meeting rooms, which collectively
Heritage Site. Guests to the property can
on Athens and Greece.
city breaks and MICE.
span 450m2. Upon completion, the meeting rooms will reflect
look forward to access to private Champagne
accommodate 80 guests. Alpenhof Murnau has also been working on enhancing
the interior décor and style of the bedrooms and public areas.
houses, harvesting sessions with local wine producers and tastings with Champagne producers. Royal Champagne Hotel & Spa is home to 49 stunning rooms and suites, as well as two
COMFORT AT PARIS-CHARLES DE GAULLE AIRPORT
gastronomic dining experiences led by two-star Michelin chef, Jean-Denis Rieubland. General manager, Royal Champagne Hotel
Air France recently launched its brand-
wellness area; and a kids area with plenty of
new, redesigned business lounge, which
entertainment.
& Spa, Nicolas Béliard commented on the
can be found in Paris-Charles de Gaulle
property: “We are embarking upon something
Airport’s Hall L of Terminal 2E.
absolutely unique in this very special place,
The new lounge spans 3,200m2 and
Also featured in the business lounge is the ‘Gourmet Table’ – a catering area where a chef prepares the dish of the day in front
enveloping our guests in a sensory experience
houses a total of 540 seats. Business
of customers, plus various other spaces
that is wholly restorative and as uplifting as the
travellers can make the most of ‘Le
that offer tailor-made experiences.
bubbles in a glass of champagne. The beauty
Balcon’, an exclusive space created by
of our surroundings will be matched only by
designer, Mathieu Lehanneur; a taste
travellers can find their way around using
the inner sanctuary we’re creating at Royal
bud tantalising cocktail menu created
an interactive plan, which is located at the
Champagne.”
by the Hotel Lancaster in Paris; a large
entrance.
NEW HOSPITALITY GEM IN TOLEDO
14 August 2018
Upon their arrival to the lounge,
arriott International’s Autograph
boasts a steam bath, sauna and jet-
Collection Hotels recently
pool facilities, and offers a wealth
celebrated the opening of
of health and beauty treatments.
Eugenia de Montijo, which stands in the
The property also comprises a small
centre of the UNESCO World Heritage
fitness centre.
site of Toledo, Spain. The luxury hotel, which is housed in the
Eugenia de Montijo is equipped with two event spaces, which can
former palace of the Empress Eugenia De
cater for up to 40 people, which
Montijo, is home to 40 guest rooms and
are ideal for intimate weddings and
two luxurious bedroom suites.
corporate conferences.
Facilities include various dining spaces,
Vice president premium and
such as The Dressing, where breakfast
select brands – Europe, Marriott
is served, and the Mr. Worth Atelier
International, John Licence said:
Restaurant, serving delicious traditional
“The hotel’s rich heritage, intimate
Spanish cuisine. Those yearning to be
size and chic, modern design creates
pampered can indulge in a treatment at
a unique getaway experience exactly
Eugenia’s Bath – the city’s only spa, which
like nothing else.”
ttgmena.com
Advertorial Register now at travelforward.wtm.com
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Travel Forward announces latest upgrade to its speaker line-up
Travel Forward, the new technology-focussed event co-located with WTM London, has added a cosmopolitan line-up of speakers to its conference programme, representing high-profile consumer brands and B2B tech providers from Europe and beyond.
The inaugural Travel Forward – comprising a conference, exhibition and buyer programme – will take place from 5 – 7 November 2018 at ExCeL London, UK. The conference sessions take place on the first two days. Mike Croucher, chief architect for Travelport, will open the event on Monday 5 November with a keynote presentation, drawing on his vast experience of travel technology to deliver what promises to be a compelling perspective on the trends and innovations to watch. Other speakers from the technology sector include Francesca Benati, who is vice president of online for Western Europe, MEA for Amadeus. She is also managing director for Amadeus’ entire Italian business and will be on a panel talking about distribution on Tuesday 6th. Travel Forward aims to position travel as part of the overall technology landscape, and has confirmed that Dr Sue Black, a technology evangelist with a PhD in software engineering, will deliver a keynote speech on the Monday. Dr Black is a government adviser and has played a prominent role in championing the role of women in the technology industry. While Amadeus and Travelport are pure-play B2B tech providers to the travel and hospitality sectors, technology is no longer a discrete silo within consumer brands. Businesses such as kiwi.com and Skyscanner have built successful businesses based on proprietary technology, and senior execs from both will be part of the Travel Forward conference programme. Kiwi.com has coined the phrase “virtual interlining” and has built a platform which connects flights from different airlines, allowing passengers to visit destinations from their chosen airport which are not served by direct flights. It is capable of creating more than 15 million flight combinations and handles around 90 million search queries a day. Stephen Davis is kiwi.com’s chief marketing officer and will be talking about personalisation on the Monday afternoon. Skycanner’s Filip Filipov will also be speaking at Travel Forward. His CV confirms the extent to which travel technology is truly global – he was educated at Harvard in the US and INSEAD in France, before working for a VC firm in Bulgaria
and in Singapore. He relocated to Skyscanner’s base in Scotland in 2013, a few years before Skyscanner was bought by Ctrip, China’s largest online travel agency. His session on the opening day will look at the theory and practice of blockchain, from the perspective of a truly global and innovative technology-based travel business. Elsewhere, some mainstream travel brands are also on the agenda. Club Med has been around since 1950 and has successfully managed its digital transformation by focussing on direct bookings to drive customer loyalty. This will be the topic discussed by its MD for the UK and Northern Europe, Estelle Giraudeau on the Monday afternoon. Secret Escapes is well established in the UK and is growing across Europe. It uses TV advertising to build up awareness of its members-only luxury deals business and counts the investment arm of search giant Google as one of its backers. Co-founder and chief operating officer Tom Valentine will be part of a panel on Monday 5, looking at how technology is changing the traveller experience. He will be joined by Gunjan Verma, chief technology officer for The Travel Corporation, a US- based holding company which handles nearly two million travellers a year across its global portfolio of 29 brands, and Didier Pinson, chief information officer for Rail Europe, which distributes tickets from European rail operators to North Americans visiting Europe. Elsewhere, the rail industry is also represented by Roberto Abbondio, managing director of new business for Eurostar International. On the Monday afternoon, he will talk about how dynamic packaging technology has helped it to become a successful tour operator. The hospitality sector has arguably faced the most disruption from technology and will be
prominent across Travel Forward. Distribution is the most obvious example of how hotels have had to adapt. Nayan Peshkar, senior vice-president of revenue management and distribution for Millennium Hotels and Resorts will be on a panel sharing his thoughts on distribution and brand ownership, alongside Nils Korsvoll, senior vice president for eBerry, a standalone business within Nordic Choice Hotels which is dedicated to technology and distribution. Their session takes place on Tuesday morning. Meanwhile, Tim Hentschel, CEO of group bookings specialist HotelPlanner.com, will be interviewed on stage on Monday, explaining how its proprietary technology makes group bookings easier for travellers and hotels alike. The business also owns meetings.com and is also bringing new technology to that portion of the hotel sector. The airline industry, which invented travel technology in the 1960s with its computer reservation systems, is also exposed to changing tech trends. Mobile as a search, booking and customer service channel is firmly established but constantly evolving. Vincent Fillon is the director of mobile strategy and development for Air France and will be sharing his insights into what travellers want and expect from their mobile interaction with suppliers. This takes place on Tuesday 6. Finally, the online travel agencies who brought online booking into the consumer mainstream, will also be featured. Expedia Group is now a global travel platform business, best known for expedia.com but with interests in corporate travel (Egencia), metasearch (Trivago), distribution (Expedia Affiliate Network), B2B rail technology (SilverRail) and much more. One of the fastest growing parts of the business is Media Solutions, its in-house digital marketing agency which sells access to Expedia’s audience to advertisers from travel and other sectors. The unit’s global senior vice president, Hari Nair, is on stage on the opening day, giving his data-backed insights into what the traveller of tomorrow will demand. Richard Gayle, Event Manager, Travel Forward, said: “Looking through the list of confirmed speakers shows that tech is now an integral part of every travel company across all sectors and geographies. Attendees at Travel Forward will be spoilt for choice when it comes to deciding which sessions to attend and the strength of the conference programme for our inaugural event confirms that we have identified and addressed a need in the market for a dedicated deep dive into travel technology.”
FOCUS ON CHINA
ANIMATED INDUSTRY
A buzzing cultural and touristic hub, China wastes no time in conquering the latest travel trends and demands, to present a multifarious offering to travellers from around the world. Aleksandra Wood reports ast-paced, eccentric and
and marketing, Greater China, Marriott
vivacious China has long
International, Lawrence Ng elucidated: “The
been an industry leader in
number of inbound visits increased to more
practically everything, working
than 139 million in 2017. Foreign youth's
at maximum speed to keep ahead of any
rising enthusiasm for touring China while
curve balls thrown at its inexhaustible
learning Mandarin boosts China's inbound
offering.
tourism, with the country receiving 69.5
Each of China’s provinces and regions
The Chinese Government dedicates a lot of effort to the travel industry.
million inbound tourists in H1 of 2017.”
are tasked with developing their own touristic portfolio – from cultural and
TREND UPKEEP
ecological heritage, such as natural sceneries, traditional cities and villages,
Much of the success of the tourism industry
season. The prestigious hotel’s family package not only features superb
to buzzing, high-tech cities.
in China can be accredited to the country’s
accommodation in Xiamen, but also provides a special tent and amenities for
ability to hastily catch on to the constant
children, children’s toys as gifts and hot milk and snacks upon request.
“The Chinese Government dedicates a lot of effort to the travel industry.
emergence of new travel trends, and the
Its ‘One Belt, One Road’ initiative
evolution of the already established ones.
continuously generates more tourists
With the current increases in disposable
Another ascending trend this year is ‘bleisure’ tourism. The rise of the younger, more advanced traveller has brought on a heightened demand for this inventive genre of tourism. Hyatt Regency Wuyuanwan’s marketing
from around the world,” general
income in China, domestic family travel is
communication manager, Demi Gao shared that bleisure tourism is a
manager, Sunrise Kempinski Hotel
now one of the fastest growing segments in
buzzword among industry experts this year, and is predicted to be a very
&Yanqi Island, Brice Pean illustrated.
contemporary Chinese tourism.
remunerative trend for tour and activity providers in 2018.
“The transportation – especially the
“What some international readers may
Gao said: “Because bleisure travellers are predominantly millennials
bullet train – has been developed
not realise is that the vast majority of
who place great value on the notion of 24/7 connectivity, they do not mind
greatly. Literally dozens of airports
tourists in China are domestic Chinese
blurring the line between work and play during their travels. Today’s young
have been built in recent years, while
tourists. Travelling is becoming more and
generation is often on a tight budget with significant time constraints, so a
roads and highways have been greatly
more popular in China; more and more
night out on the town or a party often turns into a networking opportunity to
improved to allow for smooth travelling,
people can afford to travel domestically,
meet and socialise with other professionals in their field.”
even to the most remote regions.”
so the number of travellers has been
According to preliminary statistics
And speaking of millennials, the worldwide phenomenon of younger
increasing constantly, especially during
travellers demanding customisable and personalised experiences, enabling
released by the China National Tourism
traditional holidays,” Pean of Sunrise
them to tailor their own journeys and experiences to a tee, is actively making
Administration, China’s tourism industry
Kempinski Hotel &Yanqi Island revealed.
its way through China.
contributed $1.3 trillion to the country’s
As such, the Hyatt Regency Wuyuanwan
The country’s industry has witnessed a major technological shift to
GDP, accounting for 11 per cent of
has tailored its offering to the family
concepts such as online booking, Virtual Reality experiences, exchange
economic output. Vice president, sales
market for the upcoming school holiday
platforms and online payment methods.
16 August 2018
ttgmena.com
FOCUS ON CHINA
MAJOR HOSPITALITY GROWTH
“The popularisation of mobile device use keeps growing. Networks such as Weibo, that started out as a web-based platform, now extend towards access through mobile browsers and apps, while other platforms, such as WeChat, which started out in mobile, now extend to a web-based interface,” Gao added. “We have also noticed that China has embraced mobile payments faster than any other country, especially for young generations. Last year, mobile payment transactions hit $5.5 trillion, making China the largest mobile payments market in the world, according to iResearch.”
A NEW CANDIDATE
The Ascott Limited (Ascott) has launched its very first property in Nantong, along with its fourth property in Suzhou – two
And although China has seemingly mastered the art of technology, continuously thriving in the innovation department, the country’s tourism industry is taking a more calculated approach towards establishing its presence in certain markets – particularly the Middle Eastern market. Updating TTG on the current status of this fruitful market within China was multi-property
SHANGHAI SPLENDOR
B
cities that are each enjoying rapid growth in the Yangtze River Economic Belt - a key economic region that contributes more than 40 per cent to China’s GDP. The first of the properties, Ascott Harmony City Nantong, is home to 164 apartments, ranging from studio to three-bed-
vlgari Hotels & Resorts has expanded its reach,
room units. The property is located in the financial hub near the
having recently welcomed the ultra-luxurious Bvl-
Nantong Railway Station.
gari Hotel Shanghai to its blossoming portfolio.
The stunning property houses 82 lavish guest rooms, in-
Meanwhile, Somerset Baitang Suzhou is situated in the heart of SIP, next to the Central Business District in the east of Jinji
vice president and general manager, The Ritz-
cluding 19 beautifully-appointed suites, each with exclusive
Lake. The property comprises 194 units and is surrounded by a
Carlton Sanya, Yalong Bay, Hoss Vetry: “We are
access to private gardens.
multitude of government agencies, such as the SIP Administra-
starting to see travellers from the KSA, UAE,
A wealth of six dining options are found at the magnifi-
tive Committee and Property Rights Trading Center, as well as
Qatar, Kuwait, Bahrain and Turkey abounding in
cent hotel, inclusive of a Chinese haute-cuisine restaurant,
financial institutions including the Bank of China, China Mer-
Sanya. Most of them are first time visitors and,
Bao Li Xuan. Recreational facilities featured at Bvlgari Hotel
chants Bank and the Industrial and Commercial Bank of China.
based on direct engagement with MENA guests
Shanghai include a spa and fitness centre, and a triple-
staying at The Ritz-Carlton Sanya, Yalong Bay,
height ceiling ballroom with a rooftop terrace.
they love Sanya because of its fresh air, great seafood, cleanliness and organisation.” China has its eyes set on the Middle East,
CEO, Bvlgari, Jean-Christophe Babin elucidated on the launch: “I like to think of the Bvlgari Hotels collection as a necklace, and today, we added a sixth gem to it – a precious
having recently invested $29.5 billion in the
ruby, which is the stone that most represents the vibe of
market, according to a report issued by the
Shanghai.”
Kuwait-based Arab Investment and Export Finance Company. “The cooperation is for both countries, and no doubt, there will be more travels happening both for leisure and business,” The Ritz-Carlton, Shenzhen’s multi-property vice president and general manager, Dr. Iwan R. Dietschi revealed. “As Shenzhen is a key hub for technology, Artificial Intelligence and robotics, we are confident that solid business
NEWS IN BRIEF The new metro in Xiamen is set to begin services in 2018, with travellers now able to download metro apps to track the transportation timetable or pay for the ticket through WeChat or Alipay.
ties will be rising from a more important partnership. Cross-cultural interaction is crucial in hospitality when we try to provide personalised services for the guests.”
offering and entice a bouquet of markets, as it strengthens its foundation and works towards becoming one of the most developed countries
A second airport is scheduled to inaugurate in Beijing in 2019, which will have one of the world’s largest terminals.
“I am very proud to be a part of this more international travellers visiting China for
pace, try to be a step ahead and go beyond guests’ needs and expectations, by creating unmatched experiences to last a lifetime.”
The hotel is home to 92 rooms and 24 suites, boasting high speed WiFi, a fully-stocked mini bar and an exclusive The PuXuan Hotel & Spa also features extensive spa and wellness facilities that focus on anti-aging, weight loss and fitness; a fitness centre; and local guide services. Catering to corporate clientele, meetings and events spaces are available for formal gatherings.
Sanya is awaiting a brand-new airport in 2025, in a bid to increase connectivity to the destination and further drive international arrivals.
both business and leisure,” Dietschi stated. “We, in the hospitality business, have to keep
doors in the final quarter of 2018.
butler service (for the suites and club).
The first phase of construction for the new Shenzhen Convention and Exhibiton Center, located in Bao’an District, is scheduled to be completed in June 2019.
in the world. incredible evolution. There are more and
The PuXuan Hotel & Spa, located amidst Beijing’s historic Hidden City and Wang Fu Jing, is gearing up to open its
China’s tourism industry is actively taking on bold risks and advancements to ameliorate its
LUXURY MEETS HERITAGE
The state-of-the-art hospitality jewel is designed by Büro Ole Scheeren, with its architecture inspired by the city’s famed Hutongs. The PuXuan Hotel & Spa stands adjacent to the
The Guangdong-Hong Kong-Macao Bay Area project, a global centre for finance, highend services, innovation and technology, was announced this year. August 2018
ttgmena.com
Forbidden City, at the intersection of Wang Fu Jing Street and Wu Si Street, a symbolic crossroads of commerce and arts.
17
ON LOCATION INDONESIA
NATURAL PROGRESSION
Expanding on its already vastly diversified tourism offering, Indonesia is responding to current travel trends and working to further grow this increasingly integral industry. Emily Millett writes
homestay programmes. Moreover, Indonesia has many conservation areas which attract growing numbers of international tourists.” New properties joining Indonesia’s portfolio are placing increasing emphasis on sustainable
the ‘Wonderful Indonesia’ brand, as well as improving
activities, such as Bawah Reserve – which
ften referred to as the world's largest
infrastructure,” commented Mayer. “To endorse the
opened in January of this year. The Reserve is
archipelago, Indonesia is home to 34 provinces
country as a tourism destination, the president has also
currently in the process of launching the Bawah
and some 17,000 islands, spanning over
officiated the 10 New Priority Destinations (also known
Anambas Foundation to conserve the marine
5,000km. As such, the destination boasts a rich
as 10 New Balis).”
and terrestrial life around the Anambas region
and varied pool of cultures and landscapes, which help to diversify its tourism sector. Based on a recent Passenger Exit Survey, 60 per cent of international tourists visit the destination to experience these diverse cultural offerings, as director of tourism
The ‘Wonderful Indonesia’ programme sets out to highlight new tourism destinations, in the hopes of opening up further opportunities for the hospitality industry to expand and grow. Commenting on this programme, corporate public
and to help improve the welfare of the local communities. “The Anambas is a beautiful unexplored region of Indonesia with 250 islands, of which 26 are inhabited,” marketing manager, Bawah Reserve,
marketing for Southern and Central Asia, Middle East and
relations manager, Tauzia Hotels, Yani Sinulingga said:
Georgina Bullworthy told TTG. “Currently,
Africa, Ministry of Tourism, Indonesia, R. Sigit Witjaksono
“This continued programme by the Ministry of Tourism
Indonesia is trying to replicate the success of Bali
explained: “Indonesia has diversity of cultural attractions,
is followed with development of infrastructure and
in 10 other locations and has also set a target of
complementing the country’s national motto – ‘Unity in
public facilities, namely new roads, a new airport and
welcoming 20 million foreign tourists by 2019.
Diversity’. Tourists can experience every kind of cultural
new flight destinations, which will give big opportunities
Luckily, the Anambas is not one of the 10 new
attraction across the many different regions, tribes,
for each area to grow and offer more choices for
spots, so we are hoping to reveal this beautiful
languages and religions in the destination.”
travellers.
part of the world to a small number of guests in a
For the rest of 2018, the Indonesian Ministry of Tourism
“Traditional and local elements have become main
very sustainable way.”
is set to focus on a new Hot Deals programme to attract
attractions, as well as the culinary specialties of each
tourists seeking affordable, value-for-money experiences in
region. Indonesia offers a complete array of unique
hotel is set to target a limited numbers of guests
destinations such as Batam, Bintan, Jakarta and Bali.
experiences, from culinary, culture, shopping and
to help maintain the marine reserve, by giving
sports,” she added.
back to the local area and community while
“Indonesia has many destinations and each one has its own characteristics and specific market,” director of sales and marketing, Fairmont Jakarta, Rene Mayer told TTG. “Jakarta is still very much driven by the business market
Instead of looking to attract large crowds, the
enjoying a holiday.
SUSTAINABLE DEVELOPMENT
Existing hotels, such as Matahari Beach Resort & Spa, are implementing new environmental
but also has its fair share of leisure, corporate, group and
With the world waking up to the importance of
initiatives to help further the cause, as the
wedding tourism.”
sustainability and protecting the environment, the
hotel’s general manager, Jany-Michel Fourré
tourism industry too is placing increasing emphasis on
explained: “We are responsible for our
Indonesia's economy, with the number of foreign and
According to Mayer, tourism is the new rising star of
reducing its footprint and contributing to improving the
environment by saving energy, water and
domestic tourists vising the country increasing year-on-
health of the planet.
using environmentally-friendly materials. The
year. In 2014, there were 9.4 million overseas visitors to
In Indonesia, sustainable tourism has had a noticeable
ingredients we use in our kitchen come from
Indonesia, and by 2017, that number had increased to
influence on tourism development, according to Sigit
organic partner plantations and local farms.
over 14 million and continues to climb, with the number of
Witjaksono, who told TTG: “There are more and more
We only use LED lamps and we have our own
domestic tourists also increasing.
tourism developments that are community-based and
Sewage Treatment Plan (the produced treated
in line with sustainable tourism development, such as
wastewater is used for watering our tropical
“This is due to the country’s efforts in strengthening
18 August 2018
ttgmena.com
ON LOCATION INDONESIA garden). Garbage is separated into organic for composting and glass, metal and plastic materials, which is recycled.” The role of F&B in responsible and sustainable tourism can also be seen
Indonesia has set a target of welcoming 20 million foreign tourists by 2019.
at Viceroy Bali, where produce for the newly opened Apéritif restaurant is sourced from organic farms in Bali, as well as the property’s own greenhouse. Commenting on this new addition to the hotel was director of sales and marketing and co-owner, Viceroy Bali, Amanda Syrowatka: “Apéritif restaurant will be a game changer to fine dining in Bali. The backbone of the cuisine is a respect for ingredients.” The hotel is also opening a new spa centre, which is due to be completed by early 2019.
DRAWING THE EVENTS CROWD According to Sigit Witjaksono, Indonesia is also focusing its efforts on further
groups, as she explained: “Our extensive meetings facilities make it easy to incorporate
developing its burgeoning events tourism scene.
training within a programme, and the dedicated conference centre has two large
“This year, Indonesia will host a number of mega events,” he said. “First is the 18 Asian Games that will be held in August in Jakarta and Palembang. The th
second is the Annual Meeting of the International Monetary Fund and World Bank in October in Bali.”
ballrooms seating 2,000 and 1,200 in theatre style respectively, and 15 good sized meeting rooms to support groups with their events.” Mulia Resort & Villas also hosts largescale private events and weddings – another key area for the tourism industry in Indonesia, and one that industry insiders are working on
These events are set to have a knock-on effect to the local tourism scene, especially providers that are located within close proximity. Commenting on
improving, in a bid to claim a piece of the growing wedding tourism pie. Impiana Private Villas Seminyak recently opened a new wedding and event destination
the hotel’s participation in the 18 Asian Games, Mayer of Fairmont Jakarta
at the hotel called Banyak Tree Garden, according to cluster marketing communications
said: “The event will be held next to Fairmont Jakarta at the national sports
manager – Bali, Impiana Private Villas Seminyak and Impiana Private Villas Cemagi,
stadium, Gelora Bung Karno, which makes us the preferred hotel partner for
Sankar Adityas Cahyo, who told TTG: “It’s a fabulous spot to have a social gathering,
this special occasion. The event will bring a positive impact not only to the
intimate wedding and other exclusive events.”
th
hotel, but also to the city, as Jakarta will be the centre of the region’s – or even
Hoping to tap into this growing market segment, Kayumanis Group is set to begin
world’s – attention during the games; and hotels in the city are expected to
operations at a new hotel located inside Spazio Tower in Surabaya, East Java, this
have high-occupancy.”
December, with plans in the pipeline to target local weddings and events tourism.
And it’s not just the mega events that are heating up the industry; smaller
“Comprehensive function facilities will provide Surabaya’s local community with quality
scale MICE events are also proving increasingly popular in both the traditional
options to host weddings, meetings and other special events,” said corporate director
urban hubs, as well as more resort style locations.
of sales and marketing, Kayumanis Group, Prayudi Aditama. “There is a clear lead that
According to director of events and promotions, The Mulia, Mulia Resort & Villas, Rainata Tjoa, the hotel is growing in popularity amongst incentive
20 August 2018
weddings, meetings and other special events will be a potential source of business.” Responding to the wedding and event trend, Grand Mirage Market has plans to expand its marketing campaigns in a bid to attract the growing Indian wedding market for the rest of 2018, as corporate marketing communications manager, Samabe Leisure Group, Annisa Rahmita explained: “Grand Mirage Market has become famous as an Indian wedding venue and has hosted more than 50 Indian weddings at the resort. Also, we are focusing on selling the newly opened Family Paradise as a haven for families, while the main building of Grand Mirage Resort can be enjoyed by honeymooners or couples who seek a relaxing getaway.” Part of Grand Mirage Resort & Thalasso Bali, Family Paradise is specially designed for family vacation comfort and provides a choice of family rooms, including studio rooms and apartments. It also features a Kids’ Club and family activities. As Indonesia’s tourism industry develops, initiatives are being put in place to ensure growth falls in line with a burgeoning demand for more sustainable options, as well as a rise in demand for events and weddings.
ttgmena.com
ibar
AWARENESS AUSTRALIA
MORE THAN MEETS THE EYE Harnessing nature’s beauty to captivate visitors, Australia continues to wow global travellers with its premium tourism product. Natalie Hami reports
B
Spearheaded by Tourism Australia, the Tourism 2020 goal is to achieve more than $85 billion in overnight spend by 2020.
ouncing kangaroos, cuddly koalas, white sand beaches and rugged wild open spaces may be the
first images that spring to mind when thinking about Australia. However, this popular destination’s
a top tourism destination can be
coast of Tasmania, Saffire (Federal
been named Australia’s number one destination for
tourism stakeholders have not only
illustrated by Tourism Australia’s
Group’s international award-win-
business events, according to the International Con-
been promoting Australia’s natural
latest figures, citing nine million
ning luxury coastal sanctuary) is
gress and Convention Association (ICCA) Country
assets to potential tourists, but
visitor arrivals for the year ending
currently focusing on the high-end
and City Rankings.
have also been shedding light on
April 2018, a surge of 6.3 per cent
leisure market, according to mar-
the many cultural, MICE, luxury and
compared to the previous year. Lei-
keting administrator, tourism, Fed-
ney Convention and Visitors Bureau) is behind this
wellness opportunities on offer.
sure arrivals have also continued to
eral Group, Susie Cretan.
success, as the specialist bidding organisation re-
Shining a spotlight on some of
drive international arrivals growth,
“As with our three Federal Group
Business Events Sydney (formally known as Syd-
sponsible for securing international business events
the destination’s unmissable experi-
with an increase of 7.4 per cent
Tourism properties, our purpose
ences was chief operating officer,
witnessed over a 12-month period
is to create lifelong memories,
Ovolo Hotels Australia, Dave Bas-
(year ending April 2018).
through forming strong connec-
marketing, Adelaide Convention Bureau, Nic Mercer
for the city and state. Moving westwards to Adelaide, director, sales and
tions to a place. Guests at Saffire
revealed to TTG that a recent change in the South
ian produce and restaurants; they
the leisure sector is Gwinganna
are immersed in an experiential
Australian government has seen the Minister of
are some of the best in the world.
Lifestyle Retreat, an award-winning
luxury experience, which ensures
Tourism also take on the trade and investment port-
Obviously, you also have Sydney
eco-tourism certified wellness
they enjoy every moment and leave
folio, which, according to him, is of immense benefit
Harbour, the Great Barrier Reef,
retreat and spa found on Queens-
thoroughly relaxed and rejuve-
to the MICE industry when discussing the legacies
South Australia’s wine country and
land’s Gold Coast.
nated.”
of conferences.
wal. “You really can’t miss Austral-
the emerging cultural region of
Reaffirming its commitment to
The Retreat’s marketing and
The Adelaide Convention Bureau has further
Tasmania. However, I believe one
public relations director, Tracy Wil-
MICE PRIDE
enhanced the city’s MICE credentials with its fourth
of the biggest experiences most
lis told TTG: “We are predominantly
Leisure sector aside, Australia’s
annual Biomed Showcase, with the event coincid-
tourists miss out on in Australia is
leisure-focused, though more com-
MICE proposition cannot be over-
ing with the opening of the newest building within
our indigenous tourism. We have
panies are seeking wellness solu-
looked, as the destination continues
Adelaide’s Biomed City – the University of South
some of the most amazing, histori-
tions for their employees and are
to heavily promote this lucrative
Australia’s Cancer Research Institute.
cal indigenous cultures in the world,
sending their staff to visit.”
tourism niche.
which are not to be missed.” Australia’s continued success as
Meanwhile, located near Freycinet National Park on the east
In fact, Sydney has been thrust into the limelight of late, having
22 August 2018
ttgmena.com
Biomed City is located directly adjacent to the newly upgraded Adelaide Convention Centre at the western end of the Adelaide Riverbank – a
NEWS
meeting, entertainment, sport and leisure precinct running parallel to North Terrace, which houses hotels providing 3,500 beds.
Q&A Priyanka Kapoor
CEO, Adelaide Convention Bureau, Damien Kitto said: “The Bureau’s focus on Health Sciences events since the announcement of the construction of the Biomed city has paid divi-
Providing a warm welcome, regional director of sales and marketing – Middle East, SwissBelhotel International (SBI), Priyanka Kapoor elaborates on how this growing hotel management group captivates MENA clientele
dends, with over 40 per cent of all events won by Adelaide fitting this genre.”
FAR FLUNG MARKETS Spearheaded by Tourism Australia, the Tourism 2020 goal is to achieve more than $85 billion in overnight spend by 2020, while focusing on improving the industry’s performance and competitiveness by pursuing new opportunities for growth. Part of the Tourism 2020 strategy also
DISTINCT BRAND DEBUT
includes growing demand from Asia, with the continent expected to contribute more than half
InterContinental Hotels Group's (IHG) newly announced
of the projected growth in international visita-
upscale hotel brand, voco, will be marking its Australia
tion – 42 per cent of the growth is expected to
debut in late 2018.
come from China.
The Watermark Hotel & Spa Gold Coast, Surfers
: What types of tourism is your company
TTG spoke to several stakeholders in a bid to
Paradise, Australia, is home to 388 keys and is located a
discover their most cherished source markets.
few steps away from the beach. The property comprises
General manager, Mount Lofty House, Jesse
two swimming pools and 800m2 of meeting space. It will
Our brands in Australia are mainly the high end four-star
Kornoff revealed to TTG that the iconic designer
shortly be acquired by IHG’s long-standing partner, SB&G,
category brands, which provide quality and value for
boutique hotel, located in the Adelaide Hills wine
which currently owns five other IHG hotels in Australia.
money products and services for upper-midscale clientele.
region, is primarily targeting Europe and the US, along with the MENA region.
CEO, IHG, Keith Barr commented: “Guests will be able to
currently focusing on?
The location being key for our hotels in the various cities,
enjoy the appeal of a more individual hotel, alongside the
the majority of our leisure segment is FIT and small
reassurance of a name above the door that they trust. The
incentive groups. Talking of the Middle East region in
ager to contact all guests prior to arrival [in
versatility of the brand means a voco hotel can retain and
particular, the holiday season sees an increase in family
order to] customise every element of their stay
celebrate all of the elements that make that existing hotel
stays in long-term serviced apartment facilities.
with us, catering to all markets and require-
successful.”
“We have employed a Guest Relations Man-
ments,” he said, adding that the property aims to provide amazing memories in an iconic heritage manor. Despite not directly targeting the Middle East region, international sales manager, Tanga-
: How are you targeting the MENA market?
GROWING GLOBAL DEMAND
Guests from the Middle East region have been on an increase, especially since Emirates Airlines boosted the flight frequency and partnered with Qantas. Our focus
looma Island Resort, Chad Croft explained that
towards the region is manifold – from a product point of
this particular source market is certainly not
view, we made changes to suit the clientele in terms of
ignored. Croft explained that the resort works
food offerings on our menus and especially breakfast
with Australia-based DMCs to service
buffets. In terms of distribution, we partner with leading
this region.
Middle Eastern networks of agents and extend attractive promotions for guests from this region.
“We have made several sales trips to the region in the past, covering Saudi Arabia, Bahrain, Oman, Qatar, Kuwait and the UAE. Right now, the major traffic for the resort comes from guests who are already on holiday in Australia and add on an extra night or two at the resort or visit as a day trip while staying on the Gold Coast.” Croft explained that the Gold Coast is especially popular with the market at this time of the
he expansion of
Novotel Melbourne South
the Melbourne
Wharf and a 1,150-space
Convention
car park. The expansion is fully-
BIGGER AND BETTER The 2019 edition of Asia Pacific Incentives and Meeting Event (AIME), taking place at Melbourne
year, post-Ramadan. “To target that particular
and Exhibition Centre
market [we need] to make sure our brochures
(MCEC) and broader South
connected and integrated
Convention and Exhibition Centre from February 18-
are easily available and ticket desks in the Gold
Wharf precinct has been
with the existing MCEC
20, will run with a refreshed energy and a
Coast region are well-stocked and well-versed
completed.
buildings and includes
new direction.
with our product,” he added.
The project marks the
9,000m2 of flexible
Now managed by Talk2 Media & Events, the 2019
first expansion of an
expansion space, a 1,000-
edition will be bigger and better, with 60 per cent
market is not a major market but an emerging
operating public-private
seat multi-purpose theatre
more buyers than previous years. As well as a strong
one. The hotel group is predominantly focused
partnership in Victoria.
and a gala banquet room.
Australian presence, 35 per cent of buyers will be from
Baswal of Ovolo Hotels noted that the MENA
on New Zealand, southeast Asia, north America
Heavily boosting the
Chairman, Plenary
and western Europe at the moment, with Aus-
city’s MICE credentials, the
Group, John O’Rourke said
tralia representing its biggest market.
$260 million project by
the project will increase
Asia; 15 per cent will hail from Europe; and the Middle East and Americas will each contribute five per cent. Those attending AIME 2019 will benefit from a
the Victorian Government,
business and tourism
new, sophisticated software programme, which
A visitor can want for nothing in this fasci-
in partnership with
activity in the precinct,
will carefully match over 14,000 appointments.
nating world ‘down under'. Australia’s stake-
Plenary and its private
ensuring it remains
Participants' diaries will be 60 per cent filled,
holders have managed to successfully break
sector partners, includes
Australia’s number one
allowing for an additional 40 per cent of self-
into the most lucrative tourism niches.
a 20,000m2 expansion of
business tourism and
selected appointments, to maximise the commercial
MCEC, the new 347-room
events destination.
opportunities available.
24 August 2018
ttgmena.com
PEOPLE ON THE MOVE
cluster general manager of Golden Tulip Downtown Abu Dhabi and Grand Continental Flamingo Hotel. Huepers assumes his new challenge with 25 years of hotel and management experience. He has previously worked for InterContinental Hotels Group and Wyndham Hotel Group in Germany, Jordan, Kenya, Kazakhstan and the UAE.
Mehdi Hanayen has been announced as the new general manager of Sofitel Bahrain Zallaq Thalassa Sea & Spa. Hanayen joined the hotel’s team in 2017 as director of operations. In his new capacity as general manager, he will make use of his strong attention to detail and his years of experience of leading and motivating teams to drive hotel performance.
HOTEL MANAGER
Hakan Gencer has been appointed the hotel manager of the upcoming Swiss-Belhotel Bneid Al Gar and Swiss-Belresidences Al Sharq in Kuwait. He will use his 25 years of industry experience to lead the properties. Gencer previously worked as the complex director of F&B of two leading business hotels in Bursa, Turkey.
FRANCESCO POMPILIO
THE RETREAT PALM DUBAI MGALLERY BY SOFITEL
Jan Huepers is the new
GENERAL MANAGER
SWISS-BELHOTEL BNEID AL GAR AND SWISS-BELRESIDENCES AL SHARQ
CLUSTER GENERAL MANAGER
HAKAN GENCER
MEHDI HANAYEN
SOFITEL BAHRAIN ZALLAQ THALASSA SEA & SPA
GOLDEN TULIP DOWNTOWN ABU DHABI AND GRAND CONTINENTAL FLAMINGO HOTEL
JAN HUEPERS
ROOMS DIVISION MANAGER
Francesco Pompilio has been named The Retreat Palm Dubai MGallery by Sofitel’s rooms division manager. He will use his 16 years of industry experience to streamline the department’s operations by working closely with front office, reservations, recreation, housekeeping, engineering and security. He will work to ensure high standards of service and topquality guest experiences.
If you have recently been promoted or appointed key staff, please visit our website...
manager of Centro Barsha by Rotana, Dubai. In his new role, Akil will be in charge of a team of over 100 people. He previously worked for the front office department of Jeddah Hilton and Qasr Al Sharq Waldorf Astoria, and joined the Rotana family in 2008 for the pre-opening of Amwaj Rotana Jumeirah Beach, Dubai.
Saudi Arabia’s Makkah Millennium Hotel and Towers has appointed Saad Khayat as cluster general manager. Bringing over 25 years of valuable industry experience to his new capacity, Khayat most recently held the position of general manager at Sheraton Jabal Al Kaaba Makkah. He kick-started his fruitful career in sales and banquet sales at Le Meridien Hotel in Jeddah.
RESORT MANAGER
Mövenpick Hotels & Resorts has promoted Musab Shafee to resort manager at Mövenpick Beach Resort Al Khobar in the KSA. Shafee will now be in charge of all team members and operations. He assumes the position after participating in Mövenpick’s Saudi Development Centre – a training programme for nationals working in management positions within the company.
August 2018
ttgmena.com
KULVINDER SINGH CHANDHOK
RADISSON BLU HOTEL, DOHA
Imad Akil is the new general
CLUSTER GENERAL MANAGER
MÖVENPICK BEACH RESORT AL KHOBAR
GENERAL MANAGER
MUSAB SHAFEE
SAAD KHAYAT
MAKKAH MILLENNIUM HOTEL AND TOWERS
CENTRO BARSHA BY ROTANA, DUBAI
IMAD AKIL
EXECUTIVE CHEF Radisson Blu Hotel, Doha has welcomed Kulvinder Singh Chandhok to its team as executive chef. Chef Chandhok is a graduate of the Oberoi School of Hotel Management in New Delhi, India. He brings over three decades of experience to his new position, having worked for a number of prestigious hospitality brands spanning the Middle East, Asia and Canada.
25
PICTURE PERFECT The American Business Council in Kuwait rings in the 242nd Independence Day of the US on July 4, with celebrations taking place at JUMERIAH MESSILAH BEACH RESORT & SPA.
SHARJAH INTERNATIONAL AIRPORT’s project for a new entrance concludes, with the hub now boasting a new 1,200m road network, including a suspended bridge that extends more than 330m.
EMIRATES AIRLINE hosts a ribbon cutting ceremony to launch its 42nd lounge spanning the globe at Cairo International Airport, for first class and business class passengers, as well as Gold and Platinum Skywards members.
INTERCONTINENTAL JORDAN opens the doors to its brand-new Japanese restaurant, Soba, serving delicious, freshly prepared sushi and a carefully curated menu of hot and cold Japanese dishes.
A tear-jerking moment as RAS AL KHAIMAH’s Jebel Jais Flight: Longest zipline in the world witnesses its first ever proposal, as the bride-to-be lands on the suspended platform.
Picture perfect 26
Children at EMIRATES PARK ZOO & RESORT’s Summer Camp 2018 greet the wonderful K9 dog unit – a team of police dogs trained to protect the citizens of the country.
A visual tour of recent events in the region
SOCIAL HUB
Our Team GENERAL MANAGER Chris Christou CChristou@ttgmena.com D: +357 24 803003 EDITOR Tatiana Tsierkezou TTsierkezou@ttgmena.com D: +35724803021 MEDIA REPORTER Aleksandra Wood Awood@ttgmena.com D: +35724803022
SOCIAL MEDIA THE POWER HIGHLIGHTS: OF PICTURES A picture is worth a thousand words, and as social media and can only tantalise one of the human senses – SIGHT – travel and tourism entities have to be strategic about what they post online. They must completely captivate potential clients with stunning imagery and thought-provoking photographs. Here are some of our favourites from the past month… Rotana Hotels @Rotana_Hotels
CONTRIBUTORS Emily Millett Natalie Hami
The city skyline never looked better. Who would you like to explore the sites of #Jordan this weekend with? @AmmanRotana @ BoulevardArjaan #Amman #weekend #travel
CREATIVE DIRECTOR Edward Beales ACCOUNT MANAGERS Helen Moss Hmoss@ttgmena.com D: +357 24 803074 Maria Demetriadou mdemetriadou@ttgmena. com D: +357 24 803012 CHIEF FINANCIAL OFFICER Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002 ACCOUNTS EXECUTIVE Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026
Kuwait Airways @KuwaitAirways Cyprus Airports @CyprusAeropolis Good morning everyone! Ready to travel to #Cyprus? #travel #Summer2018 #EndlessBlue #Sea by Lio Giorgio
We believe in delivering the freshest flavours from the wok to your plate. #Hakkasan #HakkasanDoha
HEADQUARTERS Nietzsche Street, Ria Court 9, 1ST Floor 6028 Larnaca, Cyprus Tel: +357-24 803000 Fax: +357-24 803060 Email: INFO@ttgmena.com Website: www.ttgmena.com
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TTG Middle East & North Africa is a member of the TTG network of media alongside: TTG UK and Ireland, TTG Russia and CIS, TTG Nordic, TTG Czech Republic, TTG Italia, TTG Asia, TTG China TTG India * For information on these publications, please contact us at: INFO@ttgmena.com
Gulf Air @GulfAir Revel in the history, food, sights and culture of India’s aptly named 'City of Joy' Gulf Air’s 7 weekly flights to #Calicut mean you are just one click away from getting to this famed Indian city. #GulfAir#YearOfChange
Hakkasan Doha @HakkasanDoha
CREDIT CONTROL Stala Antoniades SAntoniades@ttgmena.com D: +357 24 803015
THAILAND REPRESENTATIVE Public Major Media Ltd, Janya Limmanee Janya.Limmanee@publicitas. com Tel: 662 651 9273 JAPAN REPRESENTATIVE Pacific Business Inc, Hiroko Kujime Kujime-pbi@gol.com Tel: 81 33661 6138
Terminal 4 passenger lounge, designed in the latest style with modern features. #kuwait #kuwaitairways
Emirates Palace @EmiratesPalace
AN AUTHENTIC EXPERIENCE ... privacy, space and comfort on our Palace Grounds. #EmiratesPalace #palace #luxurytravel #family #staycation #style #abudhabi #travel #icon #holiday #beautifullife #simplyabudhabi #getaway #summer #vacation #fun #sun #sea #instaabudhabi #garden.
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What's trending in the MENA world?
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TTG MENA is part of the CADS Group
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EMAAR LAUNCHES NEW WOMEN-DEDICATED INITIATIVE ACROSS ALL DEPARTMENTS EMIRATES AIRLINE SHEDS LIGHT ON TEMPTING EXPERIENCES IN DUBAI WEGO: THE BEST FAMILY ESCAPES THIS SEASON
SEPTEMBER
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