T H E B U S I N E S S O F S E L L I N G T R AV E L
NOVEMBER 2015
Focus On TURKEY Confidence abounds in attracting all visitors
ISSUE 288
Destination ABU DHABI The diverse emirate continues to impress
Awareness SPAS Offering a more personal touch
On Location EGYPT Returning to its former glory
INTENSE FORCE Unleashing its mighty strength, the travel and tourism industry never fails to thrill and stimulate its captive audience
ibar
CONTENTS > YOUR GUIDE 06
HIGH SPIRITS ith winter edging
NEWS
ever closer, and the days getting darker
19 20
INTERVIEW DESTINATION ABU DHABI
much faster, it’s only natural that even the most energetic of characters and industries feel the change in the air. However, the dampening of the autumn air has not dampened the spirit of
24 26
ON LOCATION EGYPT SPOTLIGHT INDIAN OCEAN
the travel and tourism industry. The travel trade is on top form this month with a number of particular highprofile exhibitions taking place: WTM London and IBTM World, in Barcelona,
28
FOCUS ON TURKEY
Spain, among others. And TTG MENA will be present in print at both of these
A LETTER FROM...
significant shows.
30 32
AWARENESS SPAS ANALYSIS EXHIBITIONS
This page-turner of an issue is ready to keep you engaged with our Regional Round Up section, presenting the MENA region’s most exciting news, as well as an array of features ranging from Destination
33 52
REGIONAL ROUND UP PEOPLE ON THE MOVE
4 November 2015
Abu Dhabi, to On Location Egypt, Spotlight Indian Ocean, Focus on Turkey, Awareness Spas and Analysis Exhibitions. Wishing you all a fruitful exhibition season!
ttgmena.com
Natalie Hami TTG MENA Editor
NEWS
SET ON SUCCESS
EXHIBITION CALENDAR
2015
Having recently opened its first serviced residence in the KSA, area general manager – Gulf Region, The Ascott,
NOVEMBER 2-5 World Travel Market London, the UK www.wtmlondon.com •
Vincent Miccolis spoke to TTG about the company’s mission at WTM, where it will be exhibiting at stand GV50. Miccolis remarked that The Ascott has been expanding
NOVEMBER 4 World Responsible Tourism Awards , London, the UK www.responsibletravel.com •
aggressively to achieve the milestone of 40,000 units globally ahead of schedule. To this end, he relayed: “The Ascott has so far added 18 properties in China, Indonesia, Malaysia, Thailand, Turkey, Vietnam, Macau, Oman and the UAE. We also opened eight properties with another 15 more to open in China, India, Indonesia, Korea, Malaysia, the Philippines, Oman and Saudi Arabia this year. He noted that the company seeks to double its portfolio to 80,000 units by 2020, achieving this through invest-
MILESTONE OPENING
ments, management contracts, alliances and franchises. loft Hotels has
in 2008. With the recent
announced the
openings of Aloft Manhat-
brand’s 100 hotel
tan Downtown – Financial
milestone worldwide, with
District in New York City,
the opening of Aloft Col-
Aloft Santa Clara (Califor-
lege Station in Texas.
nia), Aloft Stuttgart and
th
flydubai recently inaugurated flights to two new destinations in Russia: Nizhny Novgorod and Novosibirsk, making it the first Dubai-based airline to serve these cities. Offering one of the most comprehensive networks from the UAE, the carrier now operates to 10 destinations in Russia.
Currently operating in 16
NOVEMBER 22 -23 18th Edition Hospitality Expansion Middle East , Dubai, the UAE www.hotelexpansion.com NOVEMBER 24 -26 Tourism Egypt Conference, Cairo, Egypt www.tourism-egypt.com • NOVEMBER TBC Global Hospitality Summit 2015 www.hospitalitysummit.com •
Aloft Munich in Germany,
countries across the globe,
the brand continues to ex-
Aloft has experienced
pand in key global markets,
incredible growth since it
with eight more hotels set
emerged onto the scene
to open by year’s end.
6 November 2015
NOVEMBER 17 -19 IBTM World, Barcelona, Spain www.ibtmworld.com •
ttgmena.com
• •
TTG MENA will be available at these shows ttgmena luxury will be available at these shows
NEWS
CONSTANT REINVENTION
full use of the complimentary WiFi the property offers guests. Near the hotel are boundless
Complex general
We launched our Le Royal
entertainment options, such as
manager, Le Méridien
Club Rooms about a year
the city’s zoo; golf course; and
Dubai Hotel and
ago. In May this year, we
race track; not to mention fa-
Conference Centre,
opened an innovative
mous sites, such as the historic
Le Méridien Fairways,
ballroom which boasts
and opulent Maharaja’s Palace.
Shaun Parsons speaks to TTG about how the property stays ahead of the game
I enjoyed a fabulous in-
three live kitchen stations attached to the facil-
house buffet for my lunch, and
ity. Seating 1,000-1,500
although I ate out for dinner,
people, it is the largest
the food and beverage offer-
facility of its kind on this side of Dubai and the only ballroom with fully integrated kitchens where guests can interact with
HOTEL CHECK RADISSON BLU PLAZA HOTEL MYSORE
By Panayiotis Markides
ings were magnificent. Spring, the main dining venue, plays host to an in-house band playing classic soft-rock tunes, creating a casual vibe. I was left exhausted after a
the chefs. ttached to a shopping complex in the south Indian leisure destination of
full day of sightseeing, how-
added 50 per cent to
Mysore, just a few hours’ drive from Bangalore, the newly opened
ever, upon return to the hotel,
our room inventory
Radisson Blu Mysore is a grand property that boasts everything
I was extremely grateful for
As we have already
with the addition of 196 extra rooms, we are ag-
the wide-open embrace of the
guests could require. My check-in was as smooth as could be. Upon being escorted to my room, which
comfortable bed in my room.
gressively targeting the
graciously had been upgraded to business class for my single night’s stay, I was
With a bed like this I knew I
MICE segment across the
excited to find it most generously sized with an equally massive bathroom, accompa-
would be fully rested for the
entire Middle East and In-
nied by exquisite views of Mysore’s surrounding tropical flora. I also ensured I made
next day.
dian Subcontinent, as well as Latin America.
TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.
8 November 2015
ttgmena.com
ibar
Wonder in the desert. Every day. Elegant, timeless, exceedingly rare. Like this desert they call their own.
www.qatartourism.gov.qa
NEWS
PIPELINE OF OPENINGS
GRAND DEBUT IN THE CAPITAL
COMMITTED TO QUALITY
Having noticed great potential within Pakistan, Mövenpick
Speaking to TTG exclusively, founder and CEO, Millennium & Copthorne Middle East & Africa, Ali Lakhraim Alzaabi shares all about the company’s expansion
Hotels & Resorts has announced plans for its inaugural property in the capital city of Islamabad; the upscale Mövenpick Hotel Centaurus Islamabad. The property is scheduled to open its doors in Q1 of 2018. This news follows the signing of a landmark deal with PAK Gulf Construction Company, facilitated by Middle East consultancy firm, Equinox Hospitality Group. The new Mövenpick Hotel Centaurus Islamabad, due to
U
nderlining its dedication to excellence, for the fifth time Air Astana has successfully passed the International Air Transport Association's
Operational Safety Audit (IOSA). The Kazakhstani carrier first passed the audit in 2007, followed by further success in 2009, 2011 and 2013. During its most recent audit, the documentation and
house 361 keys, will form part of a new upscale mixed-use
implementation of nearly 1,000 IOSA standards were
development in the centre of the city’s business district.
verified on all aspects of the airline’s activities, such
Facilities will include five restaurants, spacious meetings
as: organisation and management, flight operations,
This year we have continued
which is home to one of the
and events facilities including a multi-purpose ballroom,
operational control and flight dispatch, engineering and
to drive our extensive
largest convention centres
several meeting rooms and a business centre, as well as
maintenance, cabin operations, ground handling, cargo
expansion strategy to
in the country.
separate male and female wellness facilities and a pool.
operation and security.
operate 100 hotels by 2020
Key openings for the
The audit was conducted by accredited IOSA audit
by opening five new hotels
next twelve months include
and securing a healthy
the luxurious 677-room
projected pipeline.
Bab Al Qasr, which will be a
Peter Foster: “We are pleased to have yet again
organization AQS. Enthusing on the news was president, Air Astana,
flagship for the group when
successfully completed IATA’s Operational
this year include Millennium
it opens on the Corniche in
Safety Audit.”
Executive Apartments
Abu Dhabi. Other upcoming
The Kazakhstani carrier’s next International Air
Muscat, a global first for the
openings include Millennium
Transport Association’s Operational Safety Audit is
group, and Millennium Hotel
Hotel Hail and Grand
scheduled for 2017.
& Convention Centre Kuwait,
Millennium Hotel Muscat.
Significant openings so far
10 November 2015
ttgmena.com
GROUP NEWS TTG MENA
coming years. The Oberoi Group
TTG UK & IRELAND
TTG NORDIC
Bjørn Kjos claims it will sell one-way
has announced plans
timately very well sold,
transatlantic tickets
to open two luxury
though many holidays
for as little as $69 by
hotels in Qatar set
were booked late.
2017, by flying to US
According to the
for completion in
airports with
mid-2018. In Egypt,
Holiday Habits Report
Starwood Hotels &
2015, UK holidaymakers
Resorts Worldwide is
are set to spend more
carrier between
due to launch the W
money on their trips in
Scandinavia and
Hotels brand in 2020
2016 than this year.
the US, will launch
low fees. SAS, the biggest
Interestingly, while
with the opening of W
Copenhagen-Boston
The region recently
Sharm El Sheikh and
Significant new research
the average number of
Nordic airlines dominated
in March. In 2016 it
saw the conclusion of
The Residences at W
released by ABTA, the travel
annual holidays a British
the travel news this month,
will offer a total of
The Hotel Show Dubai
Sharm El Sheikh.
association, last month gives
consumer takes each
with their long-haul plans.
6,600 flights and 1.6
the UK travel trade several
year has crept up, it is
To add to its growing
million seats between
reasons to be cheerful.
due to affluent travel-
rostrum of transatlantic
Scandinavia and
lers taking more breaks.
routes, budget carrier
the US. The losers
which welcomed over
As airlines in the
600 hospitality industry
region continue to
suppliers as well as
expand links around
thousands of visitors, along
the world, both
growth in the outbound
There is actually an
Norwegian aims to launch
from the expansion
with the addition of new
Emirates Airline
market in the year-to-date,
increasing proportion of
seven more routes from
by both airlines are
countries to its International
and Etihad Airways
compared to last year, sug-
the population not tak-
Copenhagen to São Paulo,
US carriers United
Village.
are responding to
gesting that neither terrorist
ing a holiday at all, in-
Rio de Janeiro, Buenos
and Delta, which are
There has been modest
passenger demands by
attacks, the refugee crisis
terpreted as a widening
Aires, Delhi, Mumbai, Cape
scaling back their
of key destinations in the
increasing services to
in Europe, nor economic
gap between the ‘haves’
Town and Durban. It will
presence in the
MENA region can look
the US.
uncertainty in Greece have
and ‘have-nots’.
also start flights from Cork
Nordic market.
Meanwhile, a number
put British holidaymakers off
forward to some major additions to their luxury hotel landscape in the
Natalie Hami, editor
their summer getaway. The peak summer season was ul-
in 2016, to Boston, New
Pippa Jacks, editor
York and Barcelona. The airline’s ubiquitous CEO,
Howard Jarvis, editor
NEWS FROM TTG’S SISTER PUBLICATIONS AROUND THE WORLD TTG RUSSIA
symbolic one rouble. At the same time, the
TTG CZECH REPUBLIC
TTG ITALIA
Some of the news that shook
letter says, Transaero
want the terminals
the market focused
shareholders did not
to reflect symbols of
on the Guarantee
submit the offer to
Prague and the Czech
Fund, which will
purchase its holding of
Republic to make
soon be replaced by
shares.
passengers feel their
compulsory travel
holiday here begins
insurance policies. A
Transaero continues
as soon as they step
theme to which travel
operations under the
out of the plane. The
agencies and tour
supervision of the
changes will also
operators are really
Ministry for Transport
introduce walkthrough
receptive, but which
For the time being
Aeroflot has become the
and Federal Air
Prague’s Václav Havel
stores into the
Italian tourism was quite
remains to be done
object of great attention
Transport Agency.
Airport will undergo major
terminals.
lively for early autumn.
fully.
for the second time in two
Its license has not
refurbishment to make the
months this autumn. As we
been revoked yet but
time passengers spend at
tourists arrived in
September to now has
the installation of
discovered from the open
it is prohibited to sell
the airport as pleasant as
Czech hotels in July
seen a succession of events
the new ENIT, the
letter distributed by the
tickets. They have
possible. The interiors of
and August, including
that have generated some
National Agency of
company’s press office, it
created a coordination
both terminals will undergo
1,657,826 foreign
interest in the market.
Tourism, and just as it
refused the offer to acquire
headquarters under
significant changes, with
visitors, an increase of
the shares of Transaero – the
Aeroflot, and the
the first change within
11 per cent compared
of meetings TTG held
board, and the entire
second largest air carrier
Federal Air Transport
the long-term plan being
to the same period of
last week in Rimini,
industry awaits the
in Russia. On September 3,
Agency is responsible
the construction of a new
the previous year. The
where distribution and
next steps towards to
on the Russian government
for the monitoring of
Welcome Center in Terminal 1
number of foreigners
technological innovation
revival of the Italian
directive, Aeroflot board
the current situation.
scheduled for next year.
was up by nine per cent.
have been at the centre of
brand.
The airport’s management
of directors approved the purchase of 75 per cent plus one share of the airline for a
A total of 2,514,414
Maria Shankina, editor in chief
along with architects from Chapman Taylor International
12 November 2015
The period from mid-
Beyond the B2B fair
Finally, there’s
takes office, the new
the scene, there were many
Naďa Rybárová, editor ttgmena.com
issues which focused the attention of the sector.
Rita Pucci, editor
NEWS
ATTRACTING NEW MARKETS
UNIQUE DIFFERENTIATORS
SIMPLY THE BEST
Looking forward to
and segments in the next
xhibiting at this year’s WTM in London
the new season ahead,
quarters, including the
at stand number ME300, senior vice
general manager, Ramada
stopover market from
president, product marketing and
Downtown Dubai, Samir
Australia and New Zealand,
distribution, Destination Yas Island, Karim
Arora commented to TTG
as well as tourists from
El Guanaini highlighted to TTG how the
on its plans to capture more
India. We are ready for the
destination stays ahead of the game.
markets.
new season.” He enthused: “We are
“Ramada Downtown
“Every year we introduce bigger and better events and attractions to Yas Island, helping to
Dubai enjoyed good
excited mainly for the
further bolster the island’s reputation as the
occupancy during H1
developments happening
UAE’s prime leisure destination,” El Guanaini
of 2015, and we aim to
in our owning company,
remarked, further explaining that over the
attract more markets
Executive vice president,
Muscat, Bahrain, Riyadh and Salalah,
R Hotels. We have just
past 12 months, Yas Island has witnessed the
Shaza Hotels, Sanjiv
and an exciting project in Jeddah is due
recently opened our
opening of Yas Mall as well as ‘Flying Aces’– a
Malhotra shared with
to open in 2018. There are also several
fifth property, ibis Styles
roller coaster at Ferrari World Abu Dhabi.
TTG the company’s
discussions underway, to be announced
Jumeirah, and the
upcoming projects.
shortly,” Malhotra outlined.
construction of our new hotel
“We have three
Imparting his predictions for the
on The Palm is in full swing.”
properties due to open
future of the hospitality segment in the
Arora also revealed the
in 2016 in Makkah,
MENA region, he stated: “In our opinion
hotel’s USP with regards to
Amman and Doha, each
the intra-GCC market continues to grow
attracting guests, saying:
reflecting Arabian values
and hotels with unique differentiators
“Our property is very
in a contemporary
will be in greater demand, as more
fortunate to be located in
setting. A further
discerning travellers want to be
the centre of Dubai, with
four properties are to
surprised, engaged and doted on in the
access to the old Dubai and
be opened in 2017 in
luxury space.”
the modern landscape.”
14 November 2015
ttgmena.com
NEWS
CONNECTING THE WORLD
WELCOMING RECORD VISITOR NUMBERS
L
ondon’s tourism boom
the same period last year. Over half of
has continued during
these international visits to the UK were to
Q2 of 2015, with the
London.
ever popular city welcoming a
The latest figures follow on from a
record 5.1 million international
record-breaking 2014 when 17.4 million
visitors between April and June
overseas visitors travelled to London.
Qatar Airways and SUN-
destinations spanning the
this year, six per cent more
According to MasterCard in the Global
AIR (a franchise of British
globe such as Bali, Singa-
than the same period last year,
Cities Index report, London is set to host
Airways) have recently
pore, Mumbai, Goa, Kuala
according to the Office for
18.82 million overseas visitors in 2015
entered into a codeshare
Lumpur, Bangkok, Hanoi,
National Statistics International
pushing it ahead of Bangkok and Paris.
partnership, bringing forth
Shanghai, Hyderabad and
Passenger Survey.
better connectivity for trav-
Dhaka.
Also noteworthy is the fact
CEO, Qatar Airways
that tourist spending over the
Group, Akbar Al Baker
same period was $5 billion, an
be introduced between Bil-
enthused on the develop-
eight per cent rise compared
lund, Aalborg and Aarhus in
ment: “SUN-AIR’s company
with Q2 of 2014. Over the past
Jutland, the Western part
values are closely aligned
five years (2009-2014), the
of Denmark, and European
with those of Qatar Airways
number of overseas visitors
destinations including Oslo,
and we therefore see excel-
coming to London has leapt by
Brussels, Manchester and
lent opportunities with this
22.5 per cent.
Munich. It will allow for
new codeshare agreement,
new connections between
maintaining and enhancing
also positive with 9.9 million
Denmark and a large num-
our competitive offer to
international visitors coming to
ber of business and leisure
customers.”
the UK between April and June
ellers to and from Denmark. Codeshare flights are to
The national picture is
2015, five per cent more than
16 November 2015
ttgmena.com
General manager, Khalidia Hotel Apartments, Mohammed Iqbal has shared with TTG news on the upcoming property Khalidia Palace Hotel, Dubai by Mourouj Gloria, set to welcome guests by the last quarter of 2018. “This project will be a newly constructed hotel in the heart of the city on Al Maktoum Road (Riqqa Al Buteen), Deira, near Dubai Clock Tower. Khalidia Palace Hotel will carry an inventory of more than 300 rooms and suites in addition to various F&B services.”
ibar
NEWS
EXHILARATING ADVENTURES
SMASHING RECORDS
ith a host of developments coming up, reservations and commercial manager,
The booming traffic at Munich Airport shows no
Arabian Adventures, Samir Mehta exclu-
sign of abating.
sively shared the company’s newest tours that are
In the first nine months of the current operating
to be promoted at WTM.
year, the airport set yet another record for total pas-
“[Arabian Adventures] will again be launching new
sengers, at 31.3 million – a gain of about four per cent
tours in Dubai. The first is a walking food tour called
over the same period in 2014. The number of take-
the ‘Flavours of Dubai’. Visiting some of the historic
offs and landings also increased by more than 3,000
ENHANCED TECH OFFERING
and cultural neighbourhoods in Dubai, this tour includes food sampling of Middle Eastern flavours,” he said. Mehta also informed TTG that the latest sports
(1.1 per cent) to nearly 288,000. In Q3, the Bavarian hub posted several all-time highs: the nearly 12 million passengers using the airport between July and September represent a new
The Omani carrier is currently
record for a calendar quarter in Munich. August also
agreement with global technol-
embarking on a fleet and network
set a new single-month traffic record for Munich of
sert Dinner, the Overnight Safari, and in the popular
ogy provider, Sabre Corporation,
expansion programme to in-
just under four million passengers. And September
Morning Dune Drive tours.
to boost its Passenger Services
crease its global footprint, and in
25 entered the record books as the busiest day in
System – SabreSonic Customer
order to support this, the airline
the airport’s history, with 147,802 passengers.
Sales & Service (CSS).
has selected two key SabreSonic
trend – desert bicycles or fat bikes – are now in-
Oman Air recently inked an
cluded in the company’s all-inclusive Sundowner De-
“Arabian Adventures is also excited to announce the start of the Desert Dune Buggies activity. Guests
shopping solutions – Interline
fuelled above all by strong gains in international
bre will now provide additional
Branded Fares and Dynamic Re-
traffic. On European routes, 19.1 million travellers
technology to streamline the
wards. These solutions simplify
took advantage of the range of destinations offered,
customer experience, creating
the shopping experience for
marking a 3.9 per cent increase over the previous
more meaningful and profitable
the customer, driving sales and
year. The intercontinental segment also posted
interactions with passengers
optimising partnership revenue
gains, at 4.1 per cent, to nearly 4.9 million, and traffic
throughout their journeys.
streams.
on domestic routes increased to 7.2 million.
can try a truly exhilarating adventure as they drive
Following the agreement, Sa-
across the dunes,” he relayed. Speaking about the company’s strategy for 2016, Mehta informed that it will be focusing on growing core markets by offering electronic distribution. “We have targeted growth from emerging markets such as South America, the CIS region and Africa.”
Growth in passenger numbers at the airport is
Having mastered its capabilities in the wedding market, Sofitel The Palm is now capitalising further on this. “We have been very successful this
SMOOTH PREPARATIONS
year in terms of indoor and outdoor weddings and have recently finalised
Present at the Abu Dhabi stand,
some exciting new wedding pack-
ME300 at WTM this year, general
ages,” director of sales, Sofitel The
manager, Royal Rose Abu Dhabi
remarked: “Our recently opened first
Palm, Dorsai Khaghani told TTG.
(a member of City Seasons Hotels),
five-star hotel, Royal Rose Abu Dhabi,
George Demitry shared the
has elevated the brand to a more
wedding can be complicated, so, as
company’s latest news, noting that
luxurious level, attracting a new set
well as the traditional wedding fea-
it is currently preparing to open City
of visitors from a whole new group of
tures, such as a three-tiered cake, buf-
Seasons Bur Dubai by the year’s end.
markets; we have seen guests from
“The new hotel is located in Bur
Europe and the Far East, mainly the
“We understand that planning a
fet and dance floor, each package in-
emerging Chinese market, which has
avant-garde tower, next to Burjuman
ensured that our name is reaching
is offering guests the option of three
Mall. This 14-storey hotel has 194
further horizons than our steady
packages: coral, pearl and diamond
rooms and suites, banquet facilities
GCC market.”
package, which includes a limousine
spanning an entire floor, as well as
Khaghani added that the property
drop off from the airport to the hotel,
three outlets, a rooftop
as well as a complimentary two night
pool and a health
Dear Colleagues and Friends, Cyrus Sahra Co. continues as the leading incoming tour operator in IRAN (Persia). Visa provision, historical, archaeological, cultural, adventure and nature package tours, sight-seeing, hiking, trekking & rock climbing, expeditions, camper, camel & horse riding, desert safari, visit nomads, Skiing & skiing off the rails...
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WTM UK contact: +44 1306 885 894
Regarding his own property, he
Dubai and stands as a beautiful
cludes a dedicated wedding planner.”
WEDDING MASTERS
underground parking.”
He elaborated that the resurgence of the Chinese market has been a growing business for
stay at the resort on the
club, a business
couple’s first wedding
centre and most
anniversary.
importantly in
and predicted that
this busy area
2016 will follow
of Dubai, an
the same trend.
Sharing additional news, she remarked: “We also have a newly renovated So Spa, which offers a variety of luxury hammam treatments. The spa has been transformed into a modern haven of tranquility with organic architecture and 28 treatment rooms.”
18 November 2015
ttgmena.com
the past 24 months
INTERVIEW
AWE-INSPIRING JOURNEY
Classed as the ultimate Hollywood experience, vice president of sales, Universal Studios Hollywood, Thomas See speaks exclusively to Natalie Hami about the evolution of the park
TTG: With this major milestone of 50 years that was celebrated this year, could you tell us about how Universal Studios Hollywood has transformed since
We have attractions based on blockbuster films such as
The destination truly came alive because we
its launch – in terms of how it engages and entertains
‘Transformers The Ride – 3D’, ‘Revenge of The Mummy
were able to interact and spend time with so
its public? How was Universal Studios Hollywood
The Ride’ and ‘Shrek 4-D’. However, what has been the
many amazing locals that have such passion for
positioned as ‘The Entertainment Capital of LA’?
park’s backbone for the past 50 years is our world-
what they do and where they live. Locals make a
famous Studio Tour. No other theme park has given its
destination what it is, you need to see it through
For the past 50 years, Universal Studios Hollywood
visitors the opportunity to experience the movie-making
their eyes to gain real appreciation.
has been the entertainment capital of LA because of
process like Universal Studios Hollywood. Millions of
our ability to give visitors a firsthand look inside one of
visitors have experienced the tour which takes them
Hollywood’s most illustrious industries. Everything you
through a variety of special effects attractions but also
see within the park represents our evolution, including
famous movie sets such as Steven Spielberg’s ‘War of
its ongoing epic transformation where over 75 per cent
the Worlds’.
of the destination has been reimagined to include new rides, immersive lands and roadway expansions. One of the ways we engage our visitors is with our world-famous Studio Tour that takes guests of all ages,
TTG: How do you liaise with travel trade (both in the Middle East and globally) in order to attract visitors to this unique experience?
on an awe-inspiring journey through our working movie and television studio backlot, highlighting how many of
We value the travel trade and are always striving to
today’s and even films from the past are made. We’ve
develop new relationships. Our market manager Ali
also had the opportunity to work with some of the most
Nicholls is headquartered in our London office and is
innovative and imaginative filmmakers: Steven Spielberg,
responsible for identifying opportunities in the region.
Matt Groening, James L. Brooks, Peter Jackson, Michael
We work very closely with Visit California and Discover
Bay and Chris Meledandri, to create attractions and
Los Angeles on in-market promotions, encouraging
thrill rides throughout the park such as ‘King Kong 360
travel to California, and have been present at Arabian
3-D’, ‘Jurassic Park –The Ride’, ‘Despicable Me Minion
Travel Market for the past three years.
Los Angeles has some of the best food, shopping and entertainment in the world.
Mayhem’, and most recently the immersive land of ‘Springfield’ adjacent to the park’s ‘The Simpsons Ride’
TTG: What are your must see sights for visitors to
and ‘Fast & Furious – Supercharged’, based on Universal
California? (other than Universal Studios Hollywood)
Pictures’ blockbuster film franchise. When you really think about it, there's something here for everyone!
Los Angeles has some of the best food, shopping and entertainment in the world. One of my
TTG: How do you predict this experience will further
favourite places to visit, and not just because
evolve over the next decade?
I work here, is Universal CityWalk. It’s an extension of our park minus the thrill rides.
Similar to previous years, the theme park will continue to
CityWalk is that place where people come to
evolve over the next 10 years with new attractions, rides
hang out with friends and family whether to
and entertaining shows for our guests to experience
watch a movie, enjoy a meal at any of our
here at Universal Studios. A great example of what’s to
various restaurants or even catch a free
come is the spring 2016 opening of ‘The Wizarding World
outdoor concert at our famous ‘5 Towers’
of Harry Potter’ which will conclude the park’s five-year
in the heart of CityWalk.
epic transformation. Every time someone visits the park, they are exposed to something new. It’s never really the
TTG: What places do you enjoy travelling
same. It just goes to show how effective we are in driving
to the most?
tourism, especially as the city readies itself to welcome 50 million visitors by the year 2020.
I enjoy travelling to anywhere that I’m able to connect with locals. My wife and I recently returned
TTG: In what ways does the experience enable
from a two week holiday in France where
visitors to feel part of the movie-making process?
we explored the Champagne and Bordeaux region.
As a working movie and television studio, Universal Studios Hollywood brings films and television shows to life with attractions and thrill-rides that guests from all over the world can experience. We pride ourselves on the ability to give our guests an up-close look at the entertainment industry by lifting Hollywood’s veil, which gives everyone a peak at movie-making magic. November 2015
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19
DESTINATION ABU DHABI
hether travellers are visiting on business or leisure, the capital of the UAE has it all: culture, F&B diversity, a brilliant MICE infrastructure, exciting leisure attractions, a safe and secure reputation, and seamless connectivity. And with all of these attributes ever-developing, the emirate is on its way to bigger and better things, especially with game-changing additions in the pipeline such as the Abu Dhabi Midfield Terminal and the muchanticipated opening of various cultural attractions such as the Abu Dhabi Louvre, the Guggenheim
ASCENDING IN UNITY The culture-rich emirate of Abu Dhabi is ever-rising in popularity amongst all categories of travellers. Tatiana Tsierkezou discovers its secret to success as well as the latest trends
and much more to tempt an array of visitors. In the meantime, how is Abu Dhabi maintaining its success whilst simultaneously striving to boost it? The answer to this question is: a united tourism front, which identifies the necessary measures that must be put in place to boost the industry. With Abu Dhabi Tourism and Culture Authority (TCA Abu Dhabi) forever pushing its tourism sector to greater heights, ensuring that the emirate’s visibility is sky high on a global scale, the spotlight is on Abu Dhabi. Exclusively speaking to TTG about this was acting general manager, Sheraton Abu Dhabi Hotel & Resort, Yves Tarabout: “It is very important for us to actively support Abu Dhabi Tourism & Culture Authority’s initiatives to promote our city and emirate. Hotels, airlines and the authorities are working in strong partnership to put Abu Dhabi at the forefront of the region’s tourism destinations.” Tarabout explained that because of the Authority’s dedication, the emirate has witnessed a steady increase of leisure travellers throughout 2015, both from new markets and the more traditional ones.
20
DESTINATION ABU DHABI Also commenting on the success of 2015
According to Refaat, other trends include the expectation
was chief operating officer, One to One Hotels
of very high standards of service quality; bespoke services
and Resorts, Philippe Harb: “We [have been
granting a more personal touch; and the creation of tailor
witnessing] a healthy demand in Abu Dhabi
made experiences.
this year. The number of guests in the city
Looking to satisfy the inquisitive needs of young travellers
increased by 20 per cent compared to last year
is the brand new Zaya Nurai Island. The resort’s general
and the number of hotel guest nights increased
manager, Nolie Omar, pointed out that since its opening, the
by 11 per cent.”
development has witnessed a jump in the number of young
“In the cycle we are in a great position of supply and demand perspective in Abu Dhabi, which favours the owners and operators,” Harb explained.
travellers seeking exciting destinations with a focus on exploration and experiences. “Most young travellers are looking for unique, thrilling experiences to take back as memories and that’s why we are organising daily activities at Zaya Nurai Island. This is
TRENDING IN THE EMIRATE
important to keep our offer fresh and surprise our guests.” Moving on to the vitally important F&B sector, which is steadily showing promise within Abu Dhabi, Omar informed
TTG that guests are now far more conscious about the ‘carbon In order to stay ahead of the tourism game, industry entities must keep a keen eye on
footprint’ of their food. “When it comes to F&B, guests want to taste delicious
the latest trends, pointing them in the right
dishes that are home-grown, organic and sustainable. So when
direction and allowing them to capitalise on the
they hear that the majority of our food is locally grown, they
specific details and factors that lure in tourists.
really appreciate it,” she shared.
Speaking to TTG exclusively about what has been noticeably trending this year was
GLIMPSE INTO THE FUTURE
director, Abu Dhabi Falcon Hospital, Dr. Margit Gabriele Muller: “I have seen an increasing trend towards cultural and historical highlights that underline the Emirati culture. The beauty
Keeping these current trends in mind, the capital of the UAE
of Emirati traditions and culture, including
is moulding and shaping its portfolio of offerings in a bid to
falconry, is what attracts travellers to Abu
further refine its tourism industry.
Dhabi. Visitors demand more and more special
On a mission to discover what the future holds for this well-
attractions that provide them with a different
rounded emirate, TTG turned its attention to a number of
experience that they cannot usually find.”
travel professionals.
Providing its visitors with an amalgamation
Questioned about how he anticipates the Abu Dhabi
of eco and wildlife tourism, the Abu Dhabi
tourism scene to develop over the coming five years, general
Falcon Hospital offers visitors unique tours that
manager, Emirates Palace, Holger Schroth declared: “As part
grant insight into the world of the symbolic
of the 2030 vision, the Abu Dhabi government has been very
falcon, the history of falconry as well as the life
supportive. The incredible progress that we’ve all witnessed
of falcons in modern times – a truly educational
in Abu Dhabi over the past few years reflects the great vision
experience which celebrates the emirate’s
of the leadership of the UAE and the people who believed
heritage.
in that vision and came to contribute to the growth of the
Echoing this sentiment was general
country. Based on what we’ve seen so far, the next five years
manager, Courtyard by Marriott World Trade
will be no different in terms of growth and the development of
Center, Abu Dhabi, Richard Bleakley, who said:
an open, efficient, effective and globally integrated business
“The authentic experience is in high demand
environment and tourism destination.”
and this is something that the emirate should not underestimate or diminish in any manner.” Also highlighting the fact that getting to
Schroth highlighted that Emirates Palace will hugely benefit from the ever-growing destination awareness. “With increasing global interest for the business, sporting,
The number of guests in the city increased by 20 per cent compared to last year. hospitality and tourism industry across the capital,” he enthused, adding that developments such as Saadiyat Cultural District are already helping to position Abu Dhabi as a global cultural and arts
know the real Abu Dhabi is high on a traveller’s
film, musical and exhibition opportunities in the city, Emirates
hub, with the Louvre (set to open in 2016) as well as
list of priorities was director of business
Palace is set as the perfect venue to welcome new events and
Zayed National Musuem and Guggenheim drawing
development, Park Rotana Abu Dhabi, Tamer
visitors to the city,” he stated.
local, region and international visitors.
Refaat: “Travellers seek out authenticity when
Also eager to share his ideas on the coming years was
Concluding TTG’s mission to uncover industry
travelling, and to them, experiencing and
director of sales and marketing, Fairmont Bab Al Bahr, Khaled
predictions was group marketing manager, Danat
immersing [themselves] in aspects of the local
Al-Idrissi: “My prediction is that we will continue to see growth
Hotels & Resorts (an upscale division of National
culture is highly important.”
in the years to come at an average of five to seven percentage
Corporation for Tourism & Hotels), Rima Rawass
Refaat went on to highlight further tourism
points but with more diversification from various feeder
who said: “Over the next few years the capital will
trends to TTG: “A major tourism trend we
markets versus the traditional model of Germany, CIS and
host different landmark developments that are
witnessed is the way the consumer is driving
the UK.”
tipped to attract visitors keen to have a cultural
technological change. Consumers expect
He added: “Hotels that do not diversify their feeder market
experience. The Abu Dhabi [tourism industry] is
smooth access to the content they want, when
portfolio will be caught off guard and will have a limited ability
growing and fast moving, with new hotels, new
they want it and across all platforms, placing
to respond to the changing market landscape.”
malls opening and various events taking place.”
particular importance on free WiFi connectivity.
Meanwhile, Bleakley of Courtyard by Marriott World Trade
This digital customer is more informed and
Center, Abu Dhabi, informed that the opening of Abu Dhabi’s
With the industry radiating positivity, the
empowered than ever, often looking to online
new Midfield Airport terminal in 2017 will boost the frequency
emirate of Abu Dhabi continues to be at the beck
peer-to-peer reviews and to social media
of travellers to the emirate to 30 million passengers per year.
and call of any category of traveller, keeping
before making purchase decisions.”
“[This] is set to have a hugely positive impact on the November 2015
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ever-evolving wants and needs in mind.
21
DESTINATION ABU DHABI
REFRESHING THE SENSES
DIVERSIFYING MARKETS
aving opened last year,
Le Royal Méridien Abu
Zaya Nurai Island is
Dhabi was traditionally
already ensuring that its
a business hotel but we
products remain fresh and attune
are diversifying to offer
to the latest trends.
attractive services for a mix
Island, Nolie Omar: “We have re-
graded our systems and
cently re-vamped all our F&B out-
technology for the best-
YEAR OF DEVELOPMENTS
lets and adapted our supplies to
in-class wireless and wired
According to group marketing manager, Danat Hotels &
a very high demand. We are also
Internet across the hotel,
Resorts (a division of National Corporation for Tourism
developing all activities on land
which is a facility mandated
& Hotels), Rima Rawass, 2015 has been a busy year for
and water at the island.”
by modern day travellers,
Danat Hotels & Resorts, with the inauguration of Danat
whether business or leisure.
Residence Hotel Apartments in April. However, the
Confirming this to TTG was
of guests. We have recently up-
general manager, Zaya Nurai
Our business develop-
Following a one million dollar project, Mafraq Hotel, Abu Dhabi is gearing up for the launch of its newly renovated recreation facilities and spa with a separate gym and swimming pool for ladies. The hotel has also introduced new family rooms that offer direct access to the hotel’s garden.
Exclusively speaking to
ment actions are focused
TTG, general manager,
according to the seasonality
Le Royal Méridien Abu Dhabi, Max Wiegerinck shares all about the property’s business strategy and news
22 November 2015
of our key feeder markets and through sales visits,
hospitality specialist has more plans in the pipeline set to be completed before the end of the year. “There are two projects at Danat Jebel Dhanna Resort and Dhafra Beach Hotel,” Rawass told TTG. Elaborating, she explained that 100 hotel rooms at
road shows in partnership
Dhafra Beach Hotel are being renovated while a further
with the tourism authority
100 rooms are being added to the hotel’s inventory.
and by choosing to par-
Meanwhile, 24 chalets are being added to Danat Jebel
ticipate in key travel trade
Dhanna Resort, as well as three restaurants and health
events.
club facilities.
ttgmena.com
ON LOCATION EGYPT PILGRIMS AND SUN WORSHIPPERS With major players renewing their belief in the power of Egypt’s tourism appeal, the industry is seeing a slow yet steady pick up of business in certain areas and sectors. According to chairman, Nature Travel Egypt, Gasser Riad, the company’s most requested tours at the moment are the Holy Land pilgrimage journeys which are proving popular among domestic travellers from Egypt, as well as foreign arrivals from the Far East.
BRIGHT FUTURE Richly varied in culture, landscape and history, and highly hospitable by nature, Egypt is currently channelling its pent up energy into rebuilding its travel and tourism industry from the top down. Emily Millett reports
Commenting on Egypt’s religious tourism potential Muhr said: “According to the World Tourism Organization, an estimated 300 to 330 million pilgrims visit the world’s key religious sites every year and Egypt has rich offerings when it comes to religious tourism with great monuments dating back to different Islamic eras. “Moreover, besides Islamic heritage, Egypt also has multi-denominational sites and monuments such as Saint Catherine monastery, the Hanging Church – one of the oldest churches in Egypt – and Mount Sinai. As such, there’s great potential to
ever far from the scrutinous eye of the world’s media, Egypt has endless
occupy a leading position among other
ONWARD AND UPWARD
countries in this type of tourism.” Competing for the attention of the
tourism appeal, miles of future As Egypt continues to forge a positive path towards a successful tourism future,
travellers visiting Egypt, the Red Sea and
of positive attitude. This abundance of national
large-scale international hotel chains are showing their faith in the destination’s
coastal areas of the country are also doing
accolades, combined with a stunning coastline
appeal with highly-anticipated openings taking centre stage across the North
well in recent times as deputy marketing
and world-renowned religious and cultural sites is
African nation.
manager, Citystars Properties, Safinaz
potential and an impressive font
helping the destination to lift its tourism industry back to the leading position it deserves. According to the most recent statistics gathered
According to data from MEED, the line-up of projects planned or underway in
AbdulMannan explained to TTG: “During
Egypt makes up a total of nine hotels and resorts, including the $1,653 million
the past three years, tourism has been
Emaar Misr Marassi Beach Resort project on the north coast; a $120 million Four
focused on the coastal areas, targeting
by the Egyptian Ministry of Tourism and Egyptian
Seasons Hotel in Luxor; and Tabarak Holding’s $150 million Fantasia Resort in
tourists from Europe and Russia. Coastal
Tourism Authority (ETA), July 2015 saw an increase
Marsa Alam.
areas like Sharm El Sheikh and Hurghada
in tourism arrivals to Egypt over the previous year,
Currently managing properties in Egypt, as well as eight Nile cruise ships,
receive charter flights arriving from
with incoming travellers from the MENA region all
Mövenpick Hotels & Resorts is growing its presence in Egypt as senior vice
Europe specifically Germany and the
seeing significant growth.
president, Mövenpick Hotels & Resorts Africa, Alan O’Dea told TTG: “We are
UK. The Russians also represent a large
currently preparing the opening of our new flagship in Aswan, adding another
segment.”
Overall the number of tourists who visited Egypt in July 2015 saw a 2.9 per cent increase when
170 rooms to our existing hotel in the historical city. The new extension is located
compared with July 2014, while Arab tourists saw a
on its own island offering state-of-the-art meeting facilities and a spectacular
Group, Youssef Fayez has also witnessed
dramatic 39.5 per cent increase. Paring it down to
view of the Nile. Mövenpick Resort Taba is also reopening after restoration
an increase in tourism to the Red Sea as
nationality, July’s statistics reflect a 65.6 per cent
following flood damage in 2014.”
he told TTG: “We have noticed that the Red
increase in the number of Emirati tourists during the first seven months of 2015 compared with 2014. Tourists to Egypt from the KSA increased by 53.1 per cent, ranking them in fourth place in terms of tourism arrivals, while Kuwaiti tourists increased by 41.4 per cent, coming in eighth in terms of the
Sea business is doing a lot better than the
Tourism has been focused on the coastal areas.
number of tourists and nights spent in Egypt during the first seven months of 2015. Leading the team at ETA’s brand new office in the emirate of Abu Dhabi, Ahmed Ali commented on these figures, saying: “This success coincides
Assistant managing director, Eastmar
rest of the country. At the moment Egypt is only attracting budget travellers who come and spend a week or two at the Red Sea. All classical tourism has been put on hold for the past few years. The trend is budget, but coming from many different
Hilton Worldwide is also planning an expansion of its already large portfolio of hotels in Egypt, with the scheduled opening of a DoubleTree by Hilton branded
countries.The Russian and UK markets are still clearly in the lead.”
property, as well as a third Hilton hotel in the city of Alexandria. Commenting on the openings, vice president of operations, Egypt and Levant,
Testament to the fact that Egypt really
with the opening of the Suez Canal in August, which
Hilton Worldwide, Christian Muhr told TTG: “In February 2015, we announced our
is one of the world’s leading travel
reflects positively on the tourism sector, and shows
first DoubleTree by Hilton in Egypt – located in the east coast location of Ain Al
and tourism destinations, the country
Egypt’s ability to welcome visitors from around the
Sokhna and projected to open by 2017.
continues to forge its way forwards,
world and make them feel at home. In particular, the
“We are also planning to officially open our latest addition, Hilton Alexandria
focusing on promoting a multitude of
cities of Suez, Ismailia, and Port Said have become
King’s Ranch Hotel, during November 2015. The hotel is our third property in the
attractions such as the Red Sea coast
distinctive tourist destinations, as they are full
beautiful city of Alexandria and our 18 across Egypt. Among other world-class
line and a wealth of religious sites, to
of natural landmarks and unique artefacts for all
facilities, amenities and F&B outlets, the hotel will house Egypt’s biggest medical
return the country to its former
tourists to enjoy.”
spa and Alexandria’s largest outdoor pool,” he added.
tourism glory.
th
24 November 2015
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ON LOCATION EGYPT
REFRESHING ENHANCEMENTS
Speaking to TTG about business at the hotels this year, Fontana
Stella Di Mare Hotels & Resorts is carrying out
commented: “Occupancy
renovations to its rooms and public areas, according
has decreased a little
to area general manager, Stella Grand Hotel and
compared to last year
Stella Sea Club Hotel, Francesco Fontana.
because of increased
In a bid to improve the guest experience at the
HOSPITALITY STARS
S
competition and
tarwood Hotels & Resorts
home-grown Egyptian hospitality group’s portfolio
low prices. We work
of properties across the destination, the hotels and
exclusively with the local
resorts are upgrading the guest room furniture,
Egyptian markets and
design and amenities.
expatriates.”
GAME CHANGING PROGRESS As growth in Egypt continues across the board, managing director, Citystar Properties, Mohamed Abol Yazid tells TTG about the benchmark raising projects currently underway by the company
is set to expand its luxury arm in Egypt with the upcoming openings of Westin Soma
Bay Golf Resort and Spa, The St Regis Cairo and W
The Egyptian Ministry of Tourism has announced the signing of a three-year, $68 million contract with a New York advertising agency in a bid to help revive the Arab nation’s tourism industry. The company is set to run a public relations campaign in 27 markets around the world.
Sharm El Sheikh and Residences. Scheduled to open in October 2016, The St Regis Cairo is due to offer 292 rooms, including 63 suites. It is also slated to feature 99 serviced guest apartments and 117 St Regis Tower residences. Speaking to TTG about the Soma Bay opening vice regional director Africa and Indian Ocean operations, Starwood Hotels and Resorts, Hassan Ahdab said that the new Westin Soma Bay Golf Resort and Spa will offer the latest in-room technology, seven restaurant venues, access to an 18-hole golf course and the largest Spa and Thalasso centre in the region. In the pipeline for a 2020 opening, W Sharm
Due to the strong demand for mixed-use
El Sheikh and Residences, is planning to add 350
projects that Citystars Properties created
guest rooms and suites, on top of 50 branded
through the game-changing Citystars
residences to the Red Sea resort town.
Heliopolis, the company is continuing to grow with several similar developments that are currently under construction in diverse locations throughout Egypt. These include urban resort projects, coastal resort projects and residential compounds. For Citystars Properties, we are planning to open our first phase of Citystars Sharm El Sheikh soon, one of the Citystars Properties coastal resort projects, where we will celebrate the accreditation of the largest
– Fairmont Citystars Resort
man-made Crystal Lagoon in the world by
with 415 keys and 316 Fairmont
the Guinness World Records.
branded apartments for sale;
Citystars Sharm El Sheikh is spread over
Swissôtel Citystars Resort
7.5 million metres squared and located 60m
with 388 keys including 386
above sea level surrounded by mountains,
Swissôtel branded apartments
with superb panoramic views of the Red
for sale; Raffles Citystars
Sea, Tiran Island and overlooking a nature
Resort with 245 keys and 100
reserve. Citystars Sharm El Sheikh will
Raffles branded villas for sale
include 1.2 million metres squared of
and Citystars Sharm El Sheikh
beautiful Crystal Lagoons and 22km of white
branded apartments, at 264
sandy beaches, not to mention the largest
units.
Crystal Lagoon on the planet today covering
Citystars Properties is also
an area of 120,000m². There will also be
developing further urban
an 18-hole signature golf course designed
and coastal projects such as
by Colin Montgomerie. Our facilities and
Citystars Katameyah, Citystars
amenities will include a light and sound show,
6th of October, Citystars Red
an international tennis academy, educational
Sea Riviera and Citystars
facilities and three luxury hotels and resorts
Al Sahel.
November 2015
ttgmena.com
25
SPOTLIGHT INDIAN OCEAN
ISLAND HOPPING A favourite luxury resort with MENA travellers visiting the islands is Banyan Tree Seychelles with its alcohol-free villas and private swimming pools, female butler service and three dining outlets offering halal alternatives, ensuring that any non-halal items are stored and prepared separately. “Our Spa also appeals to travellers from MENA as it offers female-only spa facilities for complete privacy along with female therapists,” added director of sales and marketing, Banyan Tree Seychelles, Mourad Essafi to TTG. With a presence in Seychelles, the Maldives, Mauritius and Madagascar, Constance Hotels & Resorts is well positioned to cater to travellers wanting a complete Indian Ocean experience, with the UAE, Saudi Arabia, Qatar and Kuwait representing its top markets. “All our properties, both from the Unique and Ultimate Collections, offer the utmost luxury with an emphasis on privacy,” remarked CEO, Constance Hotels & Resorts, Jean-Jacques Vallet to TTG. Boasting similarly impressive credentials is InterContinental Mauritius Resort Balaclava Fort, which is witnessing a rise in guests‚ mainly families
PRIVATE
from Iran. “To make sure we answer their needs we have spacious rooms for the whole family,” outlined managing director, InterContinental Mauritius Resort Balaclava Fort, Michael Janssen to TTG. In addition, the resort’s five
HAVEN
restaurants are all Halal Certified.
Covering approximately 20 per cent of the water on the Earth's surface, the Indian Ocean is home to some of the most tropical and exotic destinations on the planet. Mario Hajiloizis discovers its charm
comfort of our Muslim guests. Prayer mats are also provided, the in-villa Maxi-
Dubai-based Jumeirah Group is also capitalising on the Indian Ocean’s popularity among MENA tourists with its Maldives-based Jumeirah Vittaveli which includes a number of villas and suites all with private pools. “Buffets and à la carte menus have all pork items clearly labelled for the convenience and Bar will have all alcoholic items removed on request, and guest villas feature a Qibla pointing towards Makkah,” general manager, Jumeirah Vittaveli, Graham Kiy informed TTG. Arabic speakers are also available at the resort.
CLOSE CONNECTION Due to easy accessibility, frequent flights, short travel distance, free visa service and the fact that it is a Muslim country, the Maldives is an extremely alluring destination for MENA markets. In order to capitalise on this, Visit Maldives has invested in a new marketing campaign, ‘Visit Maldives Year 2016’, which will bring forth 365 days of free holidays, festivals and trade events.
nown as Ratnakara, ‘the mine of gems’ in ancient Sanskrit literature, the
Well positioned across the archipelago is Coco Collection which operates a
Indian Ocean’s countless islands, each providing their own distinctive charm and allure, continuously attract tourists from all corners of the globe.
range of luxury boutique properties. “At Coco Bodu Hithi, the private nature
Among the most popular archipelagos in the Indian Ocean is the
of the villas and the spacious decks offering intimate dining options are quite
Seychelles which has long been a favourite destination with travellers from the MENA
popular among discerning MENA travellers,” director of marketing, Coco
region, particularly with tourists from the UAE, Qatar and Saudi Arabia. A four and a
Collection, Shafa Shabeer stated to TTG. In terms of language, Arabic speaking
half hour flight from the UAE and with no visa requirements, guests from the region
staff ensure the smooth delivery of service, while prayer mats in the villas and
frequently visit to enjoy the crystal clear turquoise waters, luxury private villas, quality
access to the mosque at the resort can be facilitated.
child-friendly and wellness facilities, and activities such as diving, fishing, snorkelling,
Hideaway Beach Resort & Spa at Dhonakulhi, Maldives is similarly popular
island hopping, trekking, sailing and cruising.
with guests from the UAE, the KSA and Kuwait, who enjoy the large villas,
“We have noticed that travellers are booking two months prior to take advantage
personal host service and privacy. “All of our beach front villas have a private
of the special offers available in the market especially for the recent Eid holidays,”
beach and as our island is so large, they can be up to 15m apart ensuring
commented regional manager, Seychelles Tourism Office Middle East, Ahmed
that no other guests can ever see into the villa,” director of marketing and
Fathallah to TTG. “However, there are still last minute bookings experienced from
communication, Hideaway Beach Resort & Spa, Katherine Anthony told TTG.
this region. Aside from these, word of mouth is still the greatest tool to encourage
Many tourists from the UAE and Saudi Arabia are choosing Kurumba
travellers to explore Seychelles, particularly the resort where they stayed.”
Maldives as their Indian Ocean getaway, and with Arabic speaking staff, an
Playing a big role in facilitating travel from the region to Seychelles and further
Arabic website, Arabic TV channels, prayer arrows pointing towards Makkah
afield across the Indian Ocean is the codeshare partnership between Air Seychelles
and the recent upgrades made to the on-site mosque, it is patently clear how
and Etihad Airways. Currently operating non-stop double daily flights from Abu
they can combine their holiday with familiar comforts.
Dhabi to Mahé, the codeshare agreement covers 13 other MENA destinations on the
Among the Maldives’ newest resort hideaways is the spacious Outrigger
UAE flagship carrier's network including Bahrain, Egypt, Iran, Iraq, Jordan, Kuwait,
Konotta Maldives Resort which opened its doors and welcomed its first guests
Lebanon, Libya, Morocco, Oman, Qatar, Saudi Arabia and Yemen, allowing guests to
on August 1, 2015. The first guests, a Saudi family from Dubai, arrived after a
connect easily onto services to the archipelago with Air Seychelles.
30-minute luxury speed boat transfer from Kaadedhdhoo Airport and were
“In addition, Air Seychelles manages a fixed base operation in conjunction with
treated to a traditional Maldivian welcome ceremony with drums and dancing.
Royal Jet, for VIP guests travelling to the islands on a private jet. On top of handling all aircraft types, we also take care of customs and immigration formalities, and provide
Luxury, privacy, space, personalised service, cultural requirements and so
VIP services such as airside transfers to our domestic charter flights to islands such as
much more – the Indian Ocean's seemingly countless islands have all the
Praslin, Frégate and D’Arros,” CEO, Air Seychelles, Roy Kinnear told TTG.
characteristics that MENA travellers appreciate.
26 November 2015
ttgmena.com
ibar
LUX* Resorts & Hotels in partnership with Emirates Airlines and TTG MENA is launching a special “King’s Holiday” challenge. The travel agent booking the most room nights at LUX* during the competition period will win a “King’s Holiday” to Mauritius comprising of: • 2 return business class tickets on Emirates Airline • 7 nights all inclusive stay for 2 persons in one of our LUX* Belle Mare Villas • Return transfers in Dubai to and from the airport • Return transfers in Mauritius to and from the airport For any further information, please contact our helpdesk as follows: Clinton Ross Harmon Head of Sales & Marketing – Reunion Island & Middle East Tel: +230 698 9800 Email: Clinton.rossharmon@luxresorts.com
WIN A ROYAL HOLIDAY Terms and Conditions: • • • • • • • •
Room nights count will take effect for all new bookings received at our Reservations Department as from 01 November 2015 to 31 January 2016 (inclusive). Room nights count is valid for bookings done in any LUX* Resorts & Hotels, in Mauritius, Reunion Island or Maldives and Tamassa, Merville Beach and Hotel Le Récif. Room nights count goes only to the agent selling to the final customer and room nights can only be allocated to one agent. Bookings can be done with any Tour Operators featuring our hotels. Once the booking is sent to the Tour Operator, details of same should be recorded on the following dedicated website : http://www.luxresorts.com/en/travel-agent The result of the competition will be calculated according to the number of bookings registered on this dedicated website. Prizes are valid till 31st January 2017 and are subject to villa availability, and exclude peak season. Prizes are non-refundable for cash and not transferable.
FOCUS ON TURKEY
UNSTOPPABLE MOMENTUM Turkey’s tourism industry has come into its own, with an unbeatable stamina, ready to welcome all visitors. Panayiotis Markides reports
[Istanbul] is a city both for leisure and business as well as a bridge between the east and the west. WELCOMING MENA
A
cultural destination in its prime and
to see Ephesus, Pamukkale or even Cappadocia,
With the destination at ease with catering to
the meeting point of two powerful
by return flight on the same day,” she said.
a variety of tastes, TTG also discovered the
continents, Turkey is capable of catering to the most discerning
of travellers. According to the World Travel and Tourism
General manager, TravelShop Turkey, Murtaza Kalender agreed, noting: “Guests are seeking
tourism bodies more than ready to welcome these
more comfort, and as a result we are providing
unique guests.
flight based tours rather than bus tours.”
Council’s Travel & Tourism Economic Impact 2015
– Turkey report, in 2014 the country’s booming
Hoehn also commented that the property, has witnessed an additional trend in the form of a
CATERING TO TRENDS
recent uplift in guests travelling from the Middle East. “[It is] the geographical area that registered
tourism industry provided $70 billion in total to Turkey’ gross domestic product (GDP) – making
Eager to offer unparalleled comfort, key players
the most significant year-on-year increase in terms
up 4.65 per cent of the destination’s GDP. Turkey
in the destination’s travel and tourism sector are
of stayed room nights. From 2,298 registered
furthermore generated $27.38 billion in visitor
in no doubt about the high level of hospitality on
room nights in 2014 we improved to 3,488 (+51.8
exports (money spent by tourists) during the
offer to visitors to the destination.
per cent),” he said.
course of the year.
Honing in on Istanbul, a city of great historical
With the rise in Turkey’s popularity for the MENA
importance, and then into the prominent
market, the destination is playing host to the Halal
Besiktas district, general manager, Raffles
Tourism Conference in 2016, which is sure to raise
is expected to attract 43,433,000 international
Istanbul, Tarek Mourad explained to TTG how
its profile for Halal-conscious travellers in search
tourist arrivals, with the number predicted to
the property is the ideal option for guests of any
of their next holiday destination.
reach 89 million by 2025.
segment, be it business or leisure, and how the
Mourad informed TTG of the importance of the
property responds to trends over the course of
Middle Eastern market to the property: “Our main
the year.
feeder markets are the Middle East, the USA, the
The report also noted that in 2015, this figure is expected to grow by 3.2 per cent, and the country
Significantly, the report revealed that of the industry’s economic contribution in 2014, 54 per cent came from foreign visitors. It also revealed
“[Istanbul] is a city both for leisure and
that 84 per cent of tourist spending came from
business guests as well as a bridge between the
the leisure segment, while the remaining 16 per
East and the West.”
cent came from the business segment. Despite the statistics highlighting that Turkey
Mourad added that the property welcomes
UK, CIS countries and Germany.” He added: “That said; recent research and reports have found that in 2012 the Halal tourism market spent $137 billion on travel and is estimated
guests of various segments in accordance
to grow to $200 billion by 2020. The Halal
is more well-known as a leisure destination, the
with their seasonal popularity: “In the summer
Tourism Conference will surely assist us to better
country’s tourism stakeholders are without a
months, we welcomed a lot of leisure guests and
understand the latest trends of this niche market.”
doubt more than capable of catering to both
by the beginning of the year, many corporate
segments.
events, local and international gala events
For instance, noticing a gradual change in
take place to greet the New Year and spring is
Hoehn also agreed remarking that business from the Middle East has increased for the property. Also enthusing on how the Halal Tourism
the travellers arriving in Turkey, marketing and
generally the most popular time for Istanbul due
Conference will bolster Turkey’s tourism status,
customer care manager, Fez Travel, Anne-Maree
to its amazing weather.”
Walker remarked: “Although Turkey has long
Walker commented that the travel agency has
Agreeing with Mourad was general manager, W
been able to meet the needs of Muslim tourists,
witnessed a shift away from the backpacker
Istanbul, Christian Hoehn who informed TTG that
with Turkey hosting the Halal Tourism Conference
niche of old, reflecting that Turkey has become
the property caters to both the business and the
in March 2016 we hope this will increase the
an established, mainstream destination. For
leisure segments, confirming that the two peak
attractiveness of Turkey as a destination for
this reason, it has become essential to cater to
at various times of the year. “There are specific
Middle Eastern travellers.”
comfort. And with the presence of an array of
months when leisure travellers are more present,
domestic flights, further afield destinations can
such as summertime, Easter and Christmas.” He
As a destination that lures travellers from both
be added to itineraries.
also stated that business guests favour February,
the East and the West, Turkey is confident that
May, August, September and October.
it can welcome travellers the world over.
“It is now possible to do a day trip from Istanbul
28
popularity of Turkey for MENA travellers, with
FOCUS ON TURKEY
HISTORIC TAKEOVER
A NECESSARY MARKET
VIRTUOSIC OFFERING
Continuing its expansion
tige intact to suit even the
Just one year after open-
commented on the achieve-
plans, Swiss-Belhotel
most discerning guests.
ing its prestigious doors in
ment: “We are delighted
International has an-
The highlight of the
the city’s Besiktas district,
to be part of the Virtuoso
nounced a management
rooms are the balconies
Raffles Istanbul has joined
family as a preferred hotel.
takeover of Çelik Palace,
offering a unique view of
Virtuoso, one of the leading
To be welcomed by such
an iconic five-star hotel
Bursa city.
luxury networks of travel
professionals is a very sig-
specialists in the travel
nificant achievement and
industry.
joining Virtuoso on our first
and spa in Bursa, Turkey. The hotel, now renamed
The property boasts six food and beverage out-
Grand Swiss-Belhotel Çe-
lets, seven indoor func-
As the network’s new
lik Palas, was constructed
tion rooms, one outdoor
preferred hotel in Istanbul,
as an extension of the
poolside function area
Making its debut in Turkey, prominent hotel management
the property boasts 185
Atatürk palace, upon
and a wellness centre
company, Rotana, has opened the Burgu Arjaan by Rotana
rooms and suites, each fea-
request of Turkey’s first
with one of the largest
and Tango Arjaan by Rotana in Istanbul.
turing floor-to-ceiling win-
president, Mustafa Kemal
natural thermal pools in
Atatürk, and was priva-
Bursa, Turkish bath, mas-
Maltepe on the Asian side of Istanbul, the new properties
as well as stylishly designed
tised in 2007.
sage rooms and an out-
add a combined inventory of 319 keys to Rotana’s existing
interiors. The hotel aims
door swimming pool.
13,679 rooms.
to offer a new perspective
The hotel provides 164 rooms, of which 23 are
Chairman and presi-
Located on Turkey’s longest coastal lane, in the heart of
The Burgu Arjaan by Rotana is comprised of two connected
on the timeless city, at
dent, Swiss-Belhotel Inter-
towers – Burgu 1 and Burgu 2 – which share a host of business
the heart of the new Zorlu
the main Atatürk palace
national, Gavin Faull re-
and recreational facilities, as well as four meeting rooms and a
Center, a next-generation
itself. It was renovated in
marked: “We are excited
ballroom. The property boasts a total of 163 rooms, while the
bazaar where high fashion,
2010 and boasts sophis-
to enter Turkey with such
Tango Arjaan by Rotana has a room count of 156, the proper-
performance, fine food and
ticated interiors while
an historically prestigious
ties are located adjacent to the metro line, and in close proxim-
the arts converge.
keeping its historical pres-
five-star hotel and spa.”
ity to Sabiha Gökçen International Airport, Bagdat Street as
November 2015
ttgmena.com
joy for me.”
dows and private balconies
suites in the premises of
well as key business and leisure districts.
anniversary is also a special
General manager, Raffles Istanbul, Tarek Mourad
29
AWARENESS SPAS Lebanon, they appreciate the privacy, safety, security and discretion. “This means, that we provide separate compartments for ladies and gentleman, special opening hours of thermal pools only for veiled ladies, and female/male staff upon request. Dishes in our restaurants are also accustomed to their religious habits,” remarked sales and marketing director, Health Spa Pieštany, Michaela Kobzova to TTG. Kobzova pointed out that many guests from MENA suffer from back and disc pain, especially because of being in air conditioning and therefore seek treatments which can improve
DELICATE BALANCE Spas are returning to their origins of human touch, care and attention, especially in an age where technology rules. Mario Hajiloizis investigates
their health condition and postpone operations.
HOME LUXURIES Despite the expert wellness treatments available abroad, MENA guests need look no further than home to enjoy some well-deserved relaxation. Jumeirah Group, the Dubai-based luxury hotel and resort company with properties located around the world, recently won seven accolades at the World Spa Awards 2015, including Talise by Jumeirah being named the ‘World’s Best Hotel Spa Brand’. “The spa and wellness industry operates in a highly competitive market place in Dubai,” Hawco told TTG. “This competition has allowed for additional growth and driven our operations
Spas are gaining increased popularity as an ‘adult sanctuary’.
pa tourism constitutes a vital segment in the global travel and tourism marketplace. Between 2007 and 2014 the spa industry has reportedly grown 58 per cent generating in excess of $94 billion in revenue, according to figures from the World Spa Awards. There has also been a growth in spa locations by 47 per cent. The industry’s growth is closely related to the emergence of a ‘new’ customer who is actively looking for health and wellness travel options. Guests are now more interested in travelling to spas specifically for stress-reduction, fitness and weight loss programmes. Today, the spa and wellness industry is growing exponentially across several segments reaching the point where the global
Didolkar to TTG.
and leaders to become savvy and keen business professionals who operate innovative and forward thinking spas. The ‘wellness everywhere’ mentality and market has created demand for treatments which are accessible for everyone.” Meanwhile, Four Seasons Hotel Doha includes a three-storey Spa complex, including 11 treatment rooms and incorporates the five elements of water, wood, earth, metal and fire, the foundation of many ancient Chinese practices of health and healing.
Other popular treatments among MENA guests visiting India
“Our Spa guests are always looking for
are Ayurvedic therapies, such as Abhyangam and Shirodhara,
innovative and healthy techniques to enhance
which use healing oils and herbs to massage the body.
their overall health and wellness,” PR director,
The Ayurvedic lifestyle is based on Indian methods, practiced
Four Seasons Hotel Doha, Endamia Decour
for over 1,000 years and such experiences are proving to
informed TTG. Included among some of the
be as equally popular with visitors from the region visiting
treatments are local ingredients such as date
pressures of modern society: increasingly hectic schedules, a
Six Senses Spa at Soneva Fushi, Maldives. “Our guests have
seeds in the ‘Royal Arabian Asrar’ Moroccan
lack of leisure time and constant contact with the outside world
included members of Middle East royal families together with
hammam treatment.
through smartphones. As a result, spas are gaining increased
others wanting to escape from the pressures of life,” corporate
popularity as an ‘adult sanctuary’,” explained director – Talise
operations director, Six Senses Spas (Global), Kent Richards
the Middle East at Marsa Malaz Kempinski. The
Spa Operations, Jumeirah Group, Paul Hawco to TTG.
stated to TTG. “Feedback from our MENA guests shows they
spa has 23 male and female treatment rooms
also enjoy the international hosts they find at Six Senses. In fact
spread across a 3,000m2 space, giving guests
some of our hosts have been invited to either visit or become
access to steam rooms, sauna and plunge pools.
employed by our MENA guests at their private homes.”
The Red Flower Hammam, is one of the most
Additionally, Richards noted that detox treatments,
popular treatments currently available. “The
sector now represents a $3.4 trillion industry. “Today’s consumers are suffering from the mounting
EXOTIC SANCTUARY Among the world’s newest spa sanctuaries is Le Méridien
Qatar is also host to the only Spa by Clarins in
programmes and retail products are proving to be bestsellers
hammam is seeing increasingly huge popularity
with this market on the island, particularly with guests from the
across the region,” spa manager, Marsa Malaz
including a hammam bath treatment room and a vichy shower
UAE, Kuwait and Saudi Arabia who are choosing the ‘one day
Kempinski, Esmerelda Van der Westhuizen
treatment room, also includes a well-equipped fitness centre
detox in a box’ which was designed to offer a fun way to detox
commented to TTG. “The Spa by Clarins has
along with both a lagoon style swimming pool and a rooftop
with rewards given throughout the day.
been very well received since opening and is
Mahabaleshwar Resort & Spa in Western India. Explore Spa by Le Méridien, with its eight treatment rooms
infinity pool. “One of our signature therapies is the ‘Hammam Bath’
Slovakia’s Health Spa Pieštany, which has for over 100 years
working on max capacity.”
been recognised as being among Europe’s leading spas for its
inspired from the Middle East region and hence is quite popular
rheumatism treatments, locomotive system and nervous system
Engaging more and more with technology,
with our guests from MENA,” outlined director of sales and
rehabilitation, is another popular retreat for MENA travellers.
MENA guests are now seeking ways to unplug
marketing, Le Méridien Mahabaleshwar Resort & Spa, Sachin
Mostly arriving from Kuwait, Saudi Arabia, the UAE and
30 November 2015
ttgmena.com
from daily life, be it at home or abroad.
AWARENESS SPAS
IDEAL PROGRAMME
A PERSONAL TOUCH
The Spa by Thalgo at The Sun Siyam Iru Fushi has
nia Boyankova to TTG. Among the guests that
STICKING TO ITS ROOTS Sense Spa at Rosewood
feel of home. “For guests looking for
launched a range of well-
are experiencing these
Abu Dhabi is sticking to
ness packages, following a
packages are those from
its roots and traditions, a
a more bejewelled experi-
larger demand for bespoke,
MENA, particularly Saudi
philosophy that's proving
ence we offer an experi-
personalised wellness
Arabia, the UAE and Qatar.
to be very popular with
ence with diamonds and
programmes to the
“We also offer special pack-
locals and international
rubies which are always
destination.
ages and promotions over
guests seeking a tradi-
a special indulgence,”
the peak travel periods
tional experience.
remarked director of com-
“We have responded to
munications, Rosewood
this by launching a range of
such as Eid Al Fitr and Eid
unique wellness packages
Al Adha,” added
well-known hammam
Six Senses Spa at Sharq Village & Spa in Qatar is inviting
that cover five, seven or 10
Boyankova.
as well as blending local
de Sousa to TTG. “For the
guests to create their own packages by selecting treat-
days,” stated director of
resources such as fine
little ones, Sense offers
ments of their choice.
sales and marketing, The
website is also available
grains of sand and Jas-
three different treatments
Sun Siyam Iru Fushi, Evge-
in Arabic.
mine into treatments have
which in the UAE are
been adding a welcome
very unique.”
Current trends at the Spa are pointing towards ‘express
The Sun Siyam Iru Fushi
treatments’ with visitors looking for an experience that can
Treatments using the
Abu Dhabi, Filipa Carvalho
still be enjoyed and administered in less time. “Lately, we have noticed that there has been an increase of 30-minute facials and treatments,” added regional operations director, Sharq Village & Spa, Francisca Rocha Antunes to TTG. Additionally, there has been an increase in small group get-togethers, especially ladies, and of individual male spagoers visiting the Spa to de-stress in the calming environment whilst enjoying their treatments.
TAILOR MADE aving witnessed that a number of male visitors to Anantara The Palm Dubai Resort are becoming more open minded when it comes to treating themselves and experiencing spa treatments, Anantara Spa has been tailoring treatments to their needs. “We have treatments specifically for men such as Men's Facial and Deep Tissue
We have treatments specifically for men such as Men's Facial and Deep Tissue Massage.
Massage,” commented spa director,
for spa treatments. We have also seen
Anantara The Palm Dubai Resort, Afrah
a demand for group bookings whether
Hamdy to TTG.
it is for a bridal shower, team building
Highlighting other recent trends
incentive or birthday celebrations.
witnessed at the Anantara Spa, Hamdy
Groups come to the spa to socialise with
added: “Couples are also taking time to
their friends and colleagues and be away
indulge and be with their special someone
from the hustle and bustle of the city.” November 2015
ttgmena.com
31
ANALYSIS EXHIBITIONS Exhibitions form a crucial aspect of travel trade, facilitating communication and education. Panayiotis Markides speaks to key stakeholders about the evolution of the industry
VERSATILE DELIVERY
exhibition. Sound-proof movable walls and an advanced Intelligent Building Management System (IBMS) automatically reconfigures the AV, air-conditioning and lighting which combine to maintain optimum conditions in each customised space. We provide enhanced facilities for our guests that aid them in setting up and tearing down, at no additional charges. These include adjacent loading bays and drive-through ramps to expedite loading and unloading of equipment and materials as well as a comprehensive rigging system that allows for suspension of large displays from the ceilings.
Group CEO (acting), ADNEC, Humaid Matar Al Dhaheri
which is the direction most busi-
ONE OF A KIND
ness events are heading. Our
Abu Dhabi National Exhibition Centre
party involved in the event. This helps us
recent $180 million modernisa-
(ADNEC) is one of the largest and most
consistently ensure the convenience and
tion programme has put us in an
modern exhibition and convention facilities
productive participation of each delegate,
ideal position to cater to such
in the Middle East. The centre comprises
while contributing to the overall success of
Chief executive officer, Suntec
events by creating an environ-
integrated venues offering a total of
events hosted by our venues.
Singapore, Arun Madhok
ment where clients and visitors
133,000m of inter-connected floor space.
can immerse themselves in a
Its expansive facilities allow ADNEC to host
mands a lot of coordination among dif-
seamless customised experience
indoor, outdoor and marine events simul-
ferent parties to ensure optimal levels
where everything just works.
taneously. The marine facility connected
of logistical support for each event. At
to the ADNEC hall by a pedestrian bridge
ADNEC, we offer a wide range of facilities
We continue to see an increase in hybrid confex events,
Since the opening of Suntec Singa-
We are also seeing increased
2
pore in 1995, hosting exhibitions has
interactivity between the or-
is one of a kind in the region and offers a
and support services including rigging and
been our core focus. One advantage
ganisers and attendees through
deep channel that can accommodate mili-
main utilities and connection services, ca-
is our 42,000m of flexible space
mobile apps to complement
tary ships and huge yachts.
tering services, freight and onsite handling
that can be custom-made to suit any
meetings and events.
2
SEAMLESS TRANSITIONS General manager, Oman Convention & Exhibition Centre (OCEC), Trevor McCartney
Prior to each event, ADNEC closely
services, event production services, among
works with event organisers, industry as-
others. This helps us to serve our clients
sociations, stand builders, and exhibitors
including event organisers, exhibitors and
to understand and meet their logistical
retailers from a single point of contact,
requirements. We also inspect the readi-
while ensuring the seamless delivery of all
ness of our facilities, systems and per-
required services and enhancing organiser
sonnel to better serve the needs of each
experience.
The OCEC is an ideal venue
shopping mall, to list its key
stunning natural beaches
due to the scope and quality
facilities.
and mountains, and four
of the centre’s event spaces,
32
The event management industry de-
By positioning our venue in
world heritage sites, we are
not to mention our fully-
close proximity to locations
creating a once-in-a-lifetime
integrated precinct for
that tourists appreciate,
experience.
delegates’ convenience.
such as traditional souks,
The precinct was designed
a world-class opera house,
Our five exhibition halls have been designed
to accommodate
to operate
the needs of
independently or in
international, regional
unison for various
and local delegates,
sizes of events,
exhibitors and other
functioning as
participants, and
multipurpose spaces
includes four hotels
for larger plenary
to suit all budgets,
sessions or concert
a business park and
performances.
REGIONAL ROUND UP
INTENSE FORCE Unleashing its mighty strength, the travel and tourism industry never fails to thrill and stimulate its captive audience
November 2015
ttgmena.com
33
REGIONAL ROUND UP BAHRAIN
A DIGITAL EXPERIENCE
NECESSARY UPGRADES Farhat International Tours
been making improvements
ing any special request
and Travel, a Bahrain-
to its technology front by
or anything they wish
based DMC, is expanding
upgrading the version of its
to share with us about
its operations in a number
online system.
of markets, according to its
“We’re very happy to see
CEO, Mushtak Abdulgafoor.
a positive response from the
This upgrade has made our product more user-friendly. “We successfully
travel trade. This upgrade
expanded our operations in
has made our product more
different markets in 2015.
user-friendly and helped our
Presently we operate from
partners to increase their
Bahrain, Qatar, Kuwait, the
business,” he noted.
UAE, Egypt, India, Pakistan,
Abdulgafoor also noted
Bangladesh, Sri Lanka,
that the company’s cruise
South Africa and Jordan,”
division is growing with
Abdulgafoor told TTG.
a high level of interest in
Farhat International Tours and Travel has also
Costa’s five and seven night
Gulf Air is adding two new destinations in Pakistan to its network with the addition of direct services to the cities of Faisalabad and Multan set to launch in December 2015. The airline will begin four weekly direct flights to Multan and will commence three weekly services to Faisalabad. Acting chief commercial officer, Gulf Air, Ahmed Janahi said: “We are committed to serving the Pakistan market, as we have done since our first entry in 1960. We are delighted to supplement our existing operations."
cruises from Dubai.
34 November 2015
their stay.” Further referring to the rise of technology in the hospitality industry, Choukair explained that this generation has a very strong mobile culture. “Marriott Interna-
atering to modern technology demands, director of sales and marketing, Marriott
tional perceives the
Executive Apartments and Residence
need for business and
Inn by Marriott Juffair, Rania Choukair tells TTG
leisure travellers to
exclusively how the two prominent properties are
have an app that can
keeping on par with these trends.
take care of the whole
“For the remainder of the year we wish to con-
procedure of acquiring
tinue on inventing ways to cater to a generation
accommodation. This
that wants the ease and efficiency of a digital ex-
is why Marriott Inter-
perience. Our mobile app is continually evolving to
national has come up
give our guests the latest mobile technology that
with a mobile applica-
will not only speed up the process of checking in
tion, which they can
and out of the hotel but will also give our guests
use to check in and out
the option to directly communicate with us regard-
of the hotel.”
WORTHY DESTINATION Exhibiting at WTM this year, director of
has many attractions to offer
sales and marketing, The Ritz-Carlton,
from a cultural and historic
Bahrain Hotel & Spa, Soufiane El Allam
perspective.
discusses with TTG its latest innovations for the property
TTG: What will be your main strategy for 2016? Will you be focusing on any new
TTG: What’s your latest news?
markets?
The Ritz-Carlton Hotel Company has
Saudi Arabia has always been
launched the innovative ((chime)) technology,
our strongest market [how-
which is a mobile app designed specifically
ever] our strategy for 2016
for meeting planners. It allows our clients
is to increase the number of
to schedule services and make real-time re-
guests from Europe – we have
quests from their fingertips.
seen a surge of arrivals from
From a culinary perspective, we have relaunched our Italian restaurant, Primavera, by partnering up with Michelin starred chef Oliver Glowig. Our current culinary project is to open up Cafe Veniza this November. TTG: What is the message you will be conveying to visitors at this year’s WTM? Our message to visitors is that Bahrain is a destination worth travelling to and this is not only because of The Ritz-Carlton, Bahrain, but because of the country itself. Bahrain
ttgmena.com
Germany, Russia and the UK.
REGIONAL ROUND UP CYPRUS
SURPASSING EXPECTATIONS
S
EXCITING ADVANCEMENTS
INTERNATIONAL DEBUT Carlson Rezidor recently
to open in 2017, will be
sively to TTG
Boasting exciting news
Cyprus offers stability
announced the signing
constructed, designed
ahead of WTM in
for the company, business
and security. In Kanika,
of a franchise agreement
and operated according
London, director, Colum-
development manager,
innovation has always been
for the construction of
to the high standards
bia Hotels & Resorts,
Kanika Hotels & Resorts
one of the core values that
its first hotel in Cyprus:
and specifications of the
Stelios Kizis shared all
Group, Spyros Michaelides
drives our efforts to offer
the Radisson Blu Hotel &
world-renowned hotel
regarding the property's
explained to TTG what the
the leading hospitality
Residence, Larnaca.
company, and will be
latest developments.
group has in store.
experience in Cyprus with
peaking exclu-
As of April this year, all
“We are proud to present
The franchise
named Radisson Blu Hotel
innovative facilities and
agreement has been
& Residence, Larnaca,
excellent service.”
signed between The
under the management of
Rezidor Hotel Group
Sunnyseeker Hotels.
guests at the Columbia
the youngest member
Beach Hotel – across
of our family: the second
rooms, suites and studios
Olympic Lagoon Resort,
TTG news on upcoming
and Quality Group, the
– benefit from tea and
on the legendary coast of
projects: “Another major
owning company of the
entry, the Radisson Blu
coffee making facilities
Paphos.”
development is already in
hotel, which foresees the
will be Larnaca’s first
He also revealed to
With its market
(including an in-room Nes-
– whether they be upgrades,
Michaelides also noted
the pipeline: Infinity Hotels.
construction of an upper
internationally branded
presso machine).
complimentary bus transfers
the group will be conveying
Infinity is destined to be the
upscale, 105-unit hotel and
hotel, upgrading the
into the island’s main towns
at WTM the benefits of
preferred choice among
serviced apartments in
touristic offering of not
ness has been in 2015
for sightseeing, or an enriched
Cyprus as a destination:
those who appreciate a
the port area of Larnaca.
just the town, but also of
Kizis said: “Our guests
programme of activities –
“Authenticity and diversity
quiet holiday retreat that
have shown us that stay-
are just as important as
are two key factors that
is reserved for adults. It
ing competitive does not
discounted offers.”
make a destination, as well
is an escape with an air
as an attractive property,
of exclusivity. The first
Speaking of how busi-
exclusively involve simply
Columbia Hotels & Resorts
lowering one’s prices, but
will be exhibiting from its own
and Cyprus has both in
Infinity Hotel is expected to
rather enhancing one’s
stand, opposite the Cyprus
abundance. In addition,
become a reality in 2018.”
offerings. Added extras
Tourism Organisation.
OPEN ARMS Business development director, St Raphael Resort, in Limassol, Farah
launched our brand new website in October this year with lots of information, photos and our new booking engine.”
The hotel, expected
Cyprus as a whole.
The hotel is expected to open in 2017.
HERALDING A CHANGE
Shammas also revealed that the property
Shammas spoke to TTG about the
welcomed an increased amount of guests
Following the rebranding and
village square, tennis, spa, golf, horse
successful year the hotel has seen
from the UK this year, and is looking forward
refurbishment of its hotel this year,
riding, beach club as well as the property
and how it is looking beyond 2015.
to welcoming more in the winter and festive
Aphrodite Hills Resort is attending
management. The operations of all the
“We have had a very exciting
season, while exhibiting at the Cyprus booth.
WTM to herald the successful
other exclusive facilities of the resort, apart
Looking ahead, she noted that the property
change, exhibiting at stand EU1300,
from the hotel, have continued to operate
receiving an additional two World
is happy to welcome new markets outside of
along with the Cyprus Tourism
under the management of the team of the
Travel Awards at the glamorous
the UK. “We always aim to attract new mar-
Organisation.
owning company, Aphrodite Hills Resort
ceremony in Sardinia (‘Mediter-
kets and will be very happy to talk to any tour
ranean’s Leading Resort’ and ‘Cy-
operators who may be interested in our desti-
– holiday residences, Aphrodite
prus’ Leading Resort’). We proudly
nation and award winning resort.”
Hills Resort, Maria Demosthenous
explained the rebranding stating that
relayed to TTG the property’s
Aphrodite Hills Hotel, which is operated by
outlook: “The resort has capitalised
Atlantica Hotel Management, is operating
on the whole operation of the
as Sensatori Resort Aphrodite Hills and will
resort and has taken advantage
continue as such during every summer.
and control of the operation of all
During winter, it will remain operational to
the elements including villas and
accommodate guests as in the past.
year at St Raphael Resort, recently
UNBEATABLE ATTRACTIONS Managing director,
can be reached within 90
Poseidonia Beach Hotel,
minutes by car.”
Lydia Yazbeck spoke
Yazbeck also revealed
“In 2016, our main focus
apartment holiday rentals, the
will be on increasing our share of the British mar-
exclusively with TTG ahead
that Cyprus is also fast
ket. As [WTM] is not just
of the hotel’s debut at
becoming a popular
UK orientated, we will also
WTM, highlighting that the
destination for civil and
be reaching out to the Eu-
property aims to leave its
religious marriages and
ropean continent, target-
mark on attendees.
wedding ceremonies,
ing Germany, Italy, France,
which the hotel can cater
the Benelux and Scandina-
the ideal location of the
to. “As the procedure is
vian countries.”
Poseidonia Beach Hotel
simple, many couples from
amid stunning landscaped
all over the world come to
will exhibit alongside the
gardens in a prime location
celebrate their wedding in
Cyprus Tourism Organisa-
on Limassol Bay – in fact
Cyprus and combine this
tion at stand EU1300 at
most places on the island
event with holidays.”
this year's event.
“We will be highlighting
Sales and marketing executive
She added that the hotel
36 November 2015
ttgmena.com
Ltd.” In a recent statement the company
REGIONAL ROUND UP IRAN & IRAQ
AN UPSCALE INAUGURATION
THE PERFECT COMBINATION
PUTTING DOWN ROOTS
Exhibiting at this year’s WTM
In a bid to capitalise on Iran’s growth, AccorHotels has
arlson Rezidor has announced its first hotel in Iraq:
London at stand ME440,
signed a management agreement with Aria Ziggurat for two
the Radisson Blu Hotel, Erbil.
marketing manager, Iran
inaugural properties in Tehran.
Located in the Kurdistan region, it is already under construction and expected to open in 2017. The upper upscale hotel is to provide 260 guest rooms, an all-day-dining restaurant, a speciality restaurant, a lobby bar, meeting rooms and a ballroom, a gym and spa.
We are confident that the region will experience further positive development.
The properties – Novotel IKIA and ibis IKIA – are con-
Doostan Tours, Saeed Azam spoke exclusively to
nected to the main terminal of Imam Khomeini International
TTG on the tour operator’s
Airport and will comprise of 296 and 196 rooms respectively. Strategically connected to the main terminal of Imam
plans for the upcoming year.
Khomeini International Airport, within a 45-minute drive
"[We will be] promoting MICE and adventure tours
from downtown Tehran, the two new properties are ideally
in Iran and combining it with
positioned to attract domestic and international
cultural packages. [We will
business travellers.
also be] operating combined
Chairman and CEO, AccorHotels, Sébastien Bazin said:
tours through the Silk Road,”
“We are very excited about signing this partnership with
said Azam.
Aria Ziggurat in Iran. We are certain that Novotel and ibis will fit perfectly into the growth momentum that Iran’s hos-
He also commented that Iran Doostan Tours is eager
pitality sector is enjoying. Our brands are looking at huge
to expand and cater to more
growth potential in this country, which is home to almost 80
Neumann said: “Our long-term strategy targets asset-light
markets from around the
million people and is expanding its economy. Our ambition
and sustainable growth with a specific focus on emerging
world.
is to develop an important network in the country thanks to
President and CEO, The Rezidor Hotel Group, Wolfgang
markets. Kurdistan is one of the most interesting emerging
With optimism, Azam also
sanctions, with more west-
our global portfolio of brands covering all segments, from
markets in the Middle East: this prospering oil-rich region is
referred to Iran’s strengthen-
erners looking to visit and
luxury to midscale and economy.”
not affected from instabilities in Iraq and offers considerable
ing tourism industry, noting:
plans being made for the
business potential. We carefully monitor and evaluate safety
“Iran’s tourism industry
development of tour com-
believe the expertise of international hospitality groups will
and security in Kurdistan and are confident that the region
looks set for rapid growth
panies, hotels and tourist
upgrade local standards and existing levels of service in our
will experience a further positive development.”
following the lift of economic
facilities.”
hotels, and ultimately add value to our business.”
38 November 2015
ttgmena.com
Chairman, Aria Ziggurat, Mehdi Jahangiri added: “We
REGIONAL ROUND UP KSA
TIMES ARE CHANGING
A
MAJOR NEW DEAL INKED
EXPANSION IN THE KINGDOM
ccording to
told TTG: “Our guests
director of sales
can enjoy our new loyalty
With an already prominent presence in the
and marketing,
programme called IHG
Kingdom of Saudi Arabia, Millennium & Copthorne
for impressive expan-
InterContinental Al
Dining Rewards. Once
Middle East & Africa has further plans in place for
sion in the KSA. Its
Jubail, Ali Al Agnam,
they become a member
expanding its footprint in the country.
area vice president
change is in the air for
of this programme,
the property, which is
they will receive on-
& Copthorne Middle East & Africa, Ali Lakhraim
Iraq, Kuwait, Qatar,
currently in the midst of a
going dining, beverage
Alzaabi exclusively declared: “We will be
Jordan and Bahrain,
soft refurbishment of its
and accommodation
continuing major expansion in Saudi Arabia and
255 rooms.
benefits at hundreds of
have recently announced the signing of four hotels
Mohamad Haj Hassan
Rotana is gearing up
– KSA, Sudan, Egypt,
Enlightening TTG, founder and CEO, Millennium
speaks to TTG
in Madinah.”
Our guests can enjoy our new loyalty programme called IHG Dining Rewards.
According to Alzaabi, the newly signed for hotels will form part of Knowledge Economic City and
Rotana expects to increase its share of the market through
comprise of two Millennium hotels as well as a
an expansion of its presence in the Kingdom. By 2017,
Studio M and Millennium Executive Apartments –
Rotana will have opened six new hotels in Riyadh, Jeddah,
the Millennium & Copthorne’s budget and serviced
Al Khobar and Dammam, making an additional 1,500 rooms
apartment brands.
and suites available to visitors.
“The move follows the signing of four hotels
Four of these properties fall under the Centro by Rotana
participating hotels and
in Madinah and Riyadh earlier this year and is
brand, a new designation that meets the demands of all
is also being extended to
restaurants, in addition to
part of our strategy to open over 20 hotels in the
kinds of travellers on all types of budget.
cover hotel restaurants
instant Elite status in IHG
Kingdom within the next five years,” he further
and the hotel’s
Rewards club and a free
commented.
recreational facilities.
night’s stay in IHG hotels
The soft refurbishment
Exclusively sharing further updates, Al Agnam
in more than 100 countries
Properties opening within the upcoming year in the KSA include: Rosh Rayhaan by Rotana, Riyadh, (Q1, 2016);
“This confirms our status as one of the fastest growing operators in the KSA.”
Centro Shaheen, Jeddah (Q1, 2016); Centro Waha, Riyadh (Q2, 2016); Centro Olaya, Riyadh, (Q3, 2016); and Centro
and territories.
Corniche, Al Khobar (Q1, 2017).
THE FIRST OF ITS KIND
STRATEGIC PARTNERSHIP time of check-in.
The Ascott Limited has marked a milestone with the
comprises of well-defined
HMH – Hospitality
all of Alfursan’s mem-
opening of its very first serviced residence in Saudi
living and dining areas,
Management Holdings
bers who opt to stay at
Arabia, Ascott Tahlia Jeddah.
fully-equipped kitchens
recently revealed that it
any participating hotels
reach and popularity
and modern amenities.
has partnered with Al-
within the HMH portfolio
as a frequent flyer pro-
fursan, Saudia’s frequent
will earn two Alfursan
gramme, it is a very stra-
flyer programme.
Miles for each one dollar
tegic tie-up for us and will
spent for their qualifying
increase our brand expo-
service.
sure globally as well as in
Situated along Tahlia Street, the city’s main commercial avenue, the new property is in close proximity to major business areas and office towers. Those staying at the newly opened property will benefit from easy access to multinational companies, fashion boutiques, restaurants and cafés.
The property’s facilities include a swimming pool, gymnasium, and more. Area general manager
“We are pleased to announce our partner-
for the GCC, The Ascott
ship with Alfursan, the
In order to earn these
“With Alfursan’s vast
our top source market,
Limited, Vincent Miccolis,
hugely successful loyalty
miles, customers must
Saudi Arabia,” Voivenel
boasts spacious studio, one-, two- and three-bedroom
enthused on the opening
programme of Saudia Air-
share their membership
concluded.
apartments, as well as four penthouses. Each apartment
of the first Saudi property:
lines, the national airline
number when booking
“Its quality facilities and
of the Kingdom of Saudi
their stay at any of HMH’s
flights to 118 destinations
modern design coupled
Arabia,” noted CEO, HMH,
participating hotels, and
worldwide and there are
with Ascott’s award-
Laurent Voivenel.
present their Alfursan
52 lounges for Alfursan
membership card at the
members in 36 countries.
Standing 20 floors tall, Ascott Tahlia Jeddah
This is the first of five Ascott serviced residences to be launched in Saudi Arabia.
winning hospitality will
Following this news,
Saudia currently offers
set the benchmark for serviced residences in the region.” “[Ascott Tahlia Jeddah] is the first of five Ascott serviced residences to be launched in Saudi Arabia. Ascott Tahlia is the first international branded serviced residence to open in Jeddah, and this will be followed by Ascott Sari Jeddah and Citadines Al Salamah Jeddah later this year." November 2015
ttgmena.com
39
REGIONAL ROUND UP KUWAIT & LEVANT
GETTING TECH-SAVVY
PASSAGE TO JORDAN ordan is upping the
TTG: “The importance of
ante on its diverse
the Jordan Pass is to save
tourism product with
tourists time, money and
Remaining ahead of
ber of improvements
the technology game
on the contents, images
the launch of a unified ticket
stress during their visits
is key in the hospitality
and accessibility to ac-
for visitors under the name
around the country, giving
industry. The Regency
commodation and dining
of ‘Jordan Pass’.
them the ability to make
Kuwait has achieved
bookings.
just that with the launch
The Regency Kuwait
of its newly revamped
is just a 15-minute drive
website.
from Kuwait Interna-
The new user-friendly website includes a num-
tional Airport and the capital, Kuwait City.
The importance of the Jordan Pass is to save tourists time.
WORTHWHILE COMMITMENT
Looking to enhance the guest experience through a number of upgrades, head of marketing, Le Royal Hotels & Resorts Management Company, Joyce Mouawad speaks exclusively to TTG about how Le Royal Hotels & Resorts Beirut is undertaking this endeavour. “Much effort is going into upgrading our spa facilities right now, which have proved to be very popular with
Introduced by the Ministry
the most out of their trips.
visitors. We are always keen to improve and to offer the
of Tourism and Antiquities
Through this pass we are
best by integrating new technology and equipment in the
of Jordan, the ticket allows
reflecting the hospitality
Royal Spa.”
visitors to gain access to a
of the Jordanian people;
She commented that it is upgrading its services to offer
number of touristic sites,
a large characteristic of
the latest technology to guests, which also involves sending
historic locations and
what makes Jordan such a
employees on training sessions in order to learn new
museums.
unique destination.”
techniques and technologies, thus better serving clientele.
Managing director,
He also pointed out that it
Meanwhile, on the MICE front Mouawad highlighted that
Jordan Tourism Board
reflects Jordan's efforts to
the property has integrated new systems into the meeting
(JTB), Abed Alrazzaq
be a leader in using current
rooms, transforming them into smart meeting rooms by
Arabiyyat exclusively told
technologies.
taking advantage of the latest technology for conferences.
KEEPING UP THE FAITH Intercontinental Hotels Group (IHG) has strengthened its relationship with long-time partners, the Bukhamseen Group, with the signing of a
TTG: What are your own
new 120-room InterContinental hotel and 232-room Crowne Plaza hotel
priority objectives for the
in Farwaniya, Kuwait, according to chief operating officer for India, Middle
remainder of the year and
East and Africa, IHG, Pascal Gauvin.
what will be your key focus for 2016?
EXTENSIVE ENHANCEMENTS
Our main objective and fofor our lobby and main
cus for the remainder of the
entrance.”
year and for next year is to retain our loyal customers
Turning to F&B, Haddad explained that
through personalised and
the property’s Korean
friendly service given by a
range market, general
out the renovation process
restaurant Arirang will have
professional and motivated
manager, Swiss-Belhotel
for its rooms. We have
its menu extended to include
team, to acquire new mar-
Plaza Kuwait, Ali Haddad
completed a floor with
dishes from China, Japan
commented to TTG on the
executive rooms equipped
and the Philippines.
array of improvements
with indoor Jacuzzi and will
underway at the hotel.
be continuing the process
Keen to target the mid-
“The hotel is still carrying
Furthermore, the hotel
kets through tactical
Executive assistant manager in charge
marketing initiatives.
of Lancaster Tamar Hotel, Samar
system will be upgraded
Shamseddin shares with TTG the
TTG: What are your predic-
to a new version, making
property’s latest developments and how
tions for the remainder
it easier for operational
it plans to remain competitive
of 2015?
procedures.
The future is unpredictable.
Looking to the future Haddad noted: “The main
TTG: What news can you share with us?
However, we are confident that destination Lebanon
focus for 2016 is targeting the mid – range market by
[Regarding] Lancaster Tamar Hotel, the lat-
with 300 days of sunshine,
expanding our international
est addition to Lancaster Hotels & Suites,
a magnitude of cultural and
brand profile to reach new
will be executing a soft refurbishment in the
historical sites is still on the
corporates and groups who
coming months for the lobby area, rooms and
map, as one of the ‘world’s
spend on budget and stay
suites.
hottest’ destinations.
the longest.”
40 November 2015
ttgmena.com
REGIONAL ROUND UP NORTH AFRICA
INSPIRATIONAL OPENING Strengthening its links with North Africa, Air Canada will be launching its first route to Africa with flights from Montreal to Casablanca as of June 2016. The flights will operate four times weekly. “Our MontrealCasablanca flight will also be the only service to North Africa by a North American carrier and our aim is to transform this new route into a year-round operation,” said president, passenger airlines, Air Canada, Benjamin Smith. Air Canada has also added four major European cities to its global network.
and bars including The Mes’Lalla restaurant, serving a contemporary
SECOND FORAY INTO ALGERIA
take on traditional
Carlson Rezidor has
a strong international
Introducing its well known
54 private villas inspired
Moroccan cuisine and Le
announced the Radis-
hospitality partner.”
hospitality to Morocco,
by Berber and Moorish
Salon Berbère serving
son Blu Hotel, Tipaza
Mandarin Oriental
influences, all with
traditional Moroccan
in Algeria.
has opened Mandarin
secluded walled gardens,
as well as international
Oriental, Marrakech.
swimming pools and
breakfast, drinks and
rooms, the new build
Carlson Rezidor Hotel
hot tubs, and extensive
light bites throughout
upper upscale property
Group, Elie Younes
resort is set among 20
areas for sunbathing and
the day.
will welcome its first
added: “Algeria
hectares of landscaped
shaded alfresco dining. A
guests in late 2017.
offers huge potential
gardens with the snow-
further nine suites, seven
Mandarin Oriental,
capped Atlas Mountains
with their own rooftop
Marrakech, Mark
The Rezidor Hotel
Radisson Blu and Park
providing the ideal
plunge pool, feature
Bradford said: “Mandarin
Group, Wolfgang
Inn by Radisson and
backdrop.
panoramic vistas of the
Oriental, Marrakech
Neumann commented
compelling investment
gardens and surrounding
is set to become the
on the news: “Algeria
opportunities in hotel
countryside.
region’s most sought
is the largest country
real estate.”
after and exclusive
in Africa and one of
resort.”
the richest nations on
to comprise two
the continent. It has
restaurants, two
seen considerable
cafeterias, two pools, in
infrastructure and
addition to a wellness
tourism investments
area and a kids’ club.
over the past years,
Business guests will
and we want to support
benefit from 1,100m2
Algeria’s economic and
of meeting and
social developments as
event space.
The contemporary
Located 10 minutes’ drive from the heart of the city and the historic
Guests will enjoy a
Medina, the hotel offers
variety of restaurants
November 2015
General manager,
ttgmena.com
Set to feature 168
President and CEO,
Executive vice president and chief development officer,
for our core brands
The property is
41
REGIONAL ROUND UP OMAN & PALESTINE
REACHING OUT
MEETINGS ORIENTATED and Duqm) offering consistent
hilst looking forward to the
connection, choice and commu-
opening of the new Muscat International Airport, Oman
nity for modern business gath-
Speaking exclusively to TTG, cluster
erings. This concept focuses on
Airports Management Company
connectivity, providing guests
(OAMC) has heralded the newly opened
with Surf4free Internet access
Salalah International Airport.
throughout the hotel, allowing
OAMC's general manager, commer-
guests to share their moments
cial department, Shk. Samer bin Ahmed
and follow us on our social
Al Nabhani informed TTG that it will be
media platforms. Smart Food,
promoting Oman as a destination at
created for delegates, features
WTM, while partaking in open discus-
a selection of modern dishes re-
sions with various airlines for potential
With a message of confi-
business and leisure individ-
flecting locality, seasonality and
new route development opportunities.
dence at this year’s WTM,
uals and groups, and only 15
healthy options in a response to
He also revealed that the show is an op-
director of sales, InterCon-
minutes away from Muscat
guest demand.”
portunity to showcase the four state-of-
tinental Muscat, Youssef
International Airport.”
general manager for Park Inn by
Zein also commended the
Radisson Muscat and Park Inn
Ministry of Tourism in Oman
by Radisson Hotel & Residence
for their efforts in promoting
Duqm, Rabih Zein informed of the
the Sultanate: “We do support
properties’ latest developments.
the Ministry of Tourism which
FLEXIBLE OFFERINGS
Alonzo shared with TTG the
Commenting on the
property’s aim at the event,
trends that the hotel has
new airline, Cham Wings, to Muscat
where the hotel will be pre-
picked up on, Alonzo said:
International Airport.
sent at stand ME500.
“Business trends during
the-art future airports in Oman. To this end, OAMC has welcomed a
Al Nabhani additionally communi-
“The InterContinental
2015 and for the remain-
has opened the new online visa.
cated with TTG that currently the main
Muscat is the number one
der of the year have been
we launched the new Smart Meet-
Direct flights opened to differ-
strategy is route development and
business hotel centrally lo-
promising and at the same
ings & Events for both Park Inn by
ent cities are promising and we
meetings with potential clients.
cated in the heart of Muscat
time challenging due to the
Radisson Hotels in Oman (Muscat
expect more travellers.”
by the coast. It is ideal for
global economic downturn.”
“We are pleased to announce that
PROUD HERITAGE
HIKING AND BIKING
A BLOSSOMING KHAREEF
Promoting Palestine as a
nature, history and
Speaking to TTG about his organisation, consultant on
Attending WTM this
the pipeline. The most
destination for the intrepid
Palestinian culture and
tourism product and communications, Masar Ibrahim,
year with the aim of
exciting is the launch
traveller, marketing and
cuisine with overnight
Theo van de Laar commented on how the Masar Ibrahim
strengthening the hotel’s
of our MICE packages.
communications, Siraj
stays in Palestinian homes
benefits Palestinians: “The Masar Ibrahim is an organisation
UK presence, general
The resort has been
Center, Yiota Kutulas
and/or Bedouin tents,
that is constantly moving. For us, one of the most exciting
manager, Salalah Rotana
designed to cater for
explained to TTG how
with opportunities to learn
things is the fact that we are, more and more, able to
Resort, Hossam Kamal
the MICE segment, with
the centre is attending
about customs, traditions
connect the local Palestinian communities and their stories
spoke to TTG about
ample facilities such
WTM as part of the
and experience authentic
to the international world of tourism and tourists. Not only
what the resort hopes to
as a ballroom and four
Palestine booth at stand
hospitality.”
by attracting visitors from abroad, but also by organising
achieve.
meeting rooms, able to
Kutulas also commented
fit between 90 and 400
weekend events and weekly walks for the international
“We will focus on the
the organisation’s most
that looking towards
expatriate and local communities living and working in
offerings of our resort,
people, theatre style. We
exciting news, noting:
2016, the organisation
Palestine, [who are] eager to leave the city on free days.”
[promoting it as] the ideal
also have the facilities to
“This past year has seen
will seek to foster growth
holiday and business
cater for outdoor events,
an increase of visitors to
of incoming markets,
destination,” he said,
considering our resort
Palestine who come for
such as from the US
adding that they will be
occupies over 120,000m2
Siraj’s experiential tourism
and the EU. “We plan to
exhibiting at stand GV610.
of space. Our MICE clients
packages such as walking,
develop cooperation with
hiking and biking in rural
more rural communities
areas.
throughout the West Bank,
ME470. Kutulas relayed
These travellers seek to explore and discover
The Masar Ibrahim is an organisation that is constantly moving.
targeting more families and youth groups.”
He added: “One of our biggest achievements in 2015 has been our sunrise and sunset walks, over the summer. We have expanded the tourism season, and that greatly influences the impact we have on local communities in creating social and economic development.” Van de Laar remarked that Palestine can boast being an adventure travel hot spot destination for 2015, but also that Masar Ibrahim, the Palestinian part of the Abraham Path, made it into the top 20 hikes in the world this year. Attendees can visit Masar Ibrahim in the Palestinian booth at ME470.
42 November 2015
ttgmena.com
Speaking of the coming
can enjoy a range of
developments the resort
facilities within the resort
has in store for guests,
while handling business,
Kamal noted: “There are
making our resort the
a number of projects in
ideal MICE destination.”
REGIONAL ROUND UP QATAR
SHOWCASING PRESTIGE
A YEAR OF MILESTONES
DOUBLE DOHA DEBUT
Sharing insights with
stand in Lusail, Doha.
TTG, CEO, Katara
Ready to spread the word at WTM London 2015, Marsa
With the planning for
Malaz Kempinski, The Pearl – Doha will be participating
Hospitality, Hamad
the two properties well
at the exhibition to inform the travel industry of its eclectic
Abdulla Al-Mulla
underway, construction is
portfolio of products and services.
touches upon the
scheduled to commence in
company’s recent
early 2016.
Speaking to TTG about the property’s success since its inauguration was general manager, Wissam Suleiman:
the exciting new ultra-luxury destination.”
and Reinsurance Company
pipeline
location for VIP delegations or weddings.”
at a global forum of Qatar’s palatial resort and showcase
by Qatar General Insurance
further growth in the
taking advantage of the Palazzo Ballroom - an ideal Commenting on the property’s message, Suleiman told
both of which are sponsored
shedding light on
with meeting and conference facilities in constant use,
TTG: “By attending WTM, [we are] able to raise awareness
The two hotel projects,
success while
“The resort has become a destination for event organisers
(SAQ), are set to open their doors in mid-2018.
K
“We are extremely pleased
atara Hospitality has achieved major milestones
Great news for Qatar’s
in terms of acquisitions, investment and develop-
luxury hospitality
to have been selected by
ment over the past year. One of our main goals
portfolio, The Oberoi
the Qatar General Insurance
was to add 30 properties to our portfolio by 2016, and we
Group, who has revealed
and Reinsurance Company
have done so two years ahead of schedule. We are now
plans for two new, high-
(SAQ) to assist them in the
focusing on expanding our portfolio of iconic hotels to 60
end properties in Doha.
design and management of
The first property,
these two projects and we
properties by 2026.
boasting 250 rooms,
look forward to bringing the
Group’s Burgenstock Selection brand, located in Laus-
is to be situated in the
Oberoi hospitality to the
anne, will also be opening this year. In the coming year,
West Bay area of the
Qatar market,” enthused
we will see the opening of three Murwab branded hotels in
city, and the second,
executive chairman, The
Qatar: The Avenue, a Murwab Hotel, Simaisma, a Murwab
a 148-key serviced
Oberoi Group, Prithvi Raj
Resort and the Grand Murwab City Center.
apartment building, is to
Singh Oberoi.
The Royal Savoy, a stunning part of Murwab Hotel
November 2015
ttgmena.com
43
REGIONAL ROUND UP QATAR
SPOTLIGHT ON LEISURE Seeking to promote Qatar as the ideal holiday destina-
IMPRESSIVE ASSORTMENT
activities.”
n a mission to offer an eclectic selection of shops
In light of this, Grand
and F&B opportunities to its visitors, The Mall of
tion at WTM London 2015,
Hyatt Doha will be focus-
director of sales, Grand
ing more on the leisure
tail franchise operator, MH Alshaya, which will be introducing
Hyatt Doha, Ali Moussa re-
markets, in line with Qatar
more than 30 retail and restaurant outlets to the
flected on the travel trends
Tourism Authority’s drive to
development.
witnessed throughout
promote Qatar as a leisure
the year. “This year showed
tourism destination.
a big increase in leisure de-
Referring to the proper-
mand, which will enable us
ty’s 2016 strategy, Moussa
to promote our hotel even
explained that due to
more,” he told TTG.
leisure demand increasing
He added: “Travellers,
from the GCC, UK, Germany
notably from Europe, are
and North America, it will
adding Doha to their tour-
continue focusing its efforts
istic destinations for the sunny weather and desert
Qatar recently signed a leasing agreement with re-
Shoppers can soak up the very best in retail, leisure and entertainment. MH Alshaya's brands are due to cover approximately
ON TREND Retaj Hotels and Hospitality is in the process of launching its new mobile app. The company’s regional
days want’.” Darwish further elucidated on the fact that technology has become widely
18,000m , and outlets will include: Debenhams, Pinkberry, Bath
director of marketing
used and most especially in
on these markets, as well as
& Body Works, Milano, Icing, American Eagle Outfitters, Vision
and in charge of business
the hotel industry.
the Asian market.
Express, Jo Malone, River Island, Asha's, Starbucks, PF Chang’s,
development, Mohamed
The Cheesecake Factory, Texas Roadhouse, Payless Shoe-
Darwish said: “Nowadays,
their loyalty programme
Source, Boots, Claire's, MAC and Foot Locker, among others.
companies are moving fast
points, how many they have
2
“Customers seek to know
with high speed in order to
accumulated through their
the news: “The endless list of top lifestyle brands and popular
absorb the highest share in
stay and what the gifts
eateries that Alshaya will open in the Mall will help to make it
the market and avoid pro-
redemption is. Customers
one of the biggest draws in the region as a lifestyle destination
viding similar services by
seek to book their next trip
that has it all - where shoppers can soak up the very best in re-
thinking innovatively, ‘what
or stay, from their homes,”
tail, leisure and entertainment all under one roof.”
[does the] customer nowa-
he concluded.
Managing director, Mall of Qatar, Shem Krey commented on
44 November 2015
ttgmena.com
REGIONAL ROUND UP UAE
EYEING ALL SOURCES
THE TIME FOR ACTION
Cluster general manager, Ramada Hotel & Suites
ith TIME Royal
Referring to new mar-
Ajman and Ramada Beach Hotel Ajman, Iftikhar
Hotel and Spa
kets, Awadalla noted that
Hamdani speaks to TTG about the properties’ key
set to open in
with the constant drive
message at WTM London
We aim to promote not
ceeded our target and
just our two hotels, but
profitability, and enjoyed
Ajman as a destination.
excellent occupancy in
The year 2015 has been
spite of the challenges,
an exceptional year for
including the decline of
our hotels. We have ex-
tourists from Russia.
NEW MARKET FOCUS Looking forward to WTM London, general manager, Haw-
2016 in Dubai, TIME Hotels
from the Department of
continues its expansion
Tourism and Commerce
plan in the region.
Marketing, the Chinese and
TTG spoke to the company’s CEO, Mohamed
visiting the UAE and Dubai
Awadalla to find out more
for leisure purposes.
about its strategy for the new year. “The strategy is to at-
thorn Suites by Wyndham,Wael El Behi exclusively re-
tract more volume with
tinue to tap into Eastern
vealed to TTG which new markets the trendy property will
competitive rates for the
Europe and CIS markets.
be targeting.
present demand, as the
[For 2016] we will con-
Our sales team is actively
“We will target new emerging markets such as Eastern
pursuing the sports busi-
Europe, Far East Asia, Africa, Australia and South America,
supply, and year to year
ness and we have also
specifically Argentina and Brazil.” He also added that in
the supply is increased
started targeting inter-
2016 there will be a focus on India, China and Iran.
exponentially compared to
national teams. We have
Honing in on the current trends of Dubai, El Behi noted
demand is not meeting the
the footfall. With a diversi-
already started in Ka-
that the hotel witnessed six months of healthy occupancy
fied portfolio between hotel
zakhstan, and next will be
and two months (June and July) of soft occupancy due to
room and hotel apartments,
other countries in Central
the summer and Ramadan seasons.
TIME Hotels succeed in sat-
Asia, Turkey and Eastern Europe.
“August was a good month with 84 per cent occupancy while September and Q4 looks promising.”
46 November 2015
ttgmena.com
Asian markets have begun
isfying all guest requests and needs.”
ibar Only the View Changes With Ascott home is everywhere... Ascott Sari Jeddah is luxuriously furnished in a French provincial inspired theme, reflecting contemporary and elegant urban living. Situated in the heart of the city on Sari Road, the prestigious location allows guest to enjoy convenient access to international boutiques, restaurants and cafés while it rests on the door step of Stars Avenue Mall, known to be one of Jeddah’s most prominent and popular shopping centres. Because life is about living…
www.the-ascott.com Ascott Sari Jeddah is managed by The Ascott Limited, a member of CapitaLand. It is the largest international serviced residence owner-operator with more than 250 properties in over 90 cities across Americas, Asia Pacific, Europe and the Gulf region. It operates three award-winning brands Ascott, Citadines and Somerset.
REGIONAL ROUND UP UAE
IDEAL FAMILY HAVEN
GLORIOUS CONFIDENCE
A DETERMINED EMIRATE n a mission to
attraction to this growing
harjah Commerce and Tourism Development
website designed to provide
educate a number
market.”
Authority (SCTDA) is keen to promote Sharjah as a
an optimal viewing
of markets on
world-class destination for families, according to its
experience.
Al Nuami highlighted
what the emirate of Aj-
that ATDD wants WTM
“The new website com-
man has to offer, general
visitors and exhibitors to
“Family tourism is a major pillar in the Sharjah Tourism
bines all seven Gloria Hotels
manager, Ajman Tourism
learn and discover more
Vision 2021, under which distinct packages and offers will
Group properties under one
Development Depart-
about their latest projects
be specially designed for families. Sharjah is known for
domain and captures all
ment (ATDD), Faisal Al
as well as what tourist at-
its family friendly atmosphere and tourism facilities and
their specifics.”
Nuami spoke to TTG on
tractions the emirate has
the body’s strategies.
to offer. “We are working
“ATDD has recently
to inform travellers about
director general, HE Khalid Jasim Al Midfa.
events,” Al Midfa commented to TTG.
Meanwhile, with a focus on the MICE segment, the com-
Family tourism is a major pillar in the Sharjah Tourism Vision 2021. He also pointed out that Sharjah’s development plans are focused on enhancing facilities and services for families regarding all aspects of life such as housing, education, entertainment and health, making the emirate an oasis of security and community peace. As for new markets, SCTDA is honing in on the CIS, European as well as the Asian markets.
pany has released a MICE brochure as part of its brand Looking forward to welcoming visitors at the
new MICE strategy. “We would like to present
We are working aggressively to inform travellers about tourism in Ajman.
Dubai Tourism stand, at
our conference and banquet
ME200, Gloria Hotels and
facilities in 360 degrees and
Resorts is flying high with
provide information about
two main enhancements
the facilities, services and
to its product.
opportunities we provide.
organised promotional
tourism in Ajman and all
We are hosting an event
trips to a number of cities
the information will be
pany’s area general man-
with local DMCs and profes-
outside of the UAE such
given by our delegate so
ager, Freddy Farid, Gloria
sional conference organisers
as in the People's Republic
we invite them to visit our
Hotels and Resorts has
as part of our new strategy,”
of China in order to intro-
stand at the exhibition,”
recently launched a new
Farid told TTG.
duce the emirate as an
said Al Nuami.
According to the com-
48 November 2015
DYNAMIC FUTURE Eager to introduce ibis Styles Jumeirah to the industry and in turn prospective guests, hotel manager, Muhammad Mujtaba Haider speaks to TTG about the new property
are becoming more priceconscious. TTG:What will your main strategy be for 2016? Will you be focusing on any new markets?
TTG: Tell us about your latest exciting news and developments?
We are positive that 2016, our first year of operation,
We are proud to announce the soft opening
will be a dynamic year for us.
of ibis Styles Jumeirah, the fifth property of
We have plans to explore new
R Hotels and the group’s first hotel under a
markets including Iran
franchise agreement with AccorHotels. With
and China.
its prime location in Al Mina Road, Jumeirah 1, it caters to both leisure and corporate segments. ibis Styles is an upscale three-star hotel and has 191 keys. TTG: What trends have you witnessed during 2015 and what do you predict for the remainder of 2015 regarding your own business and your destination? The trend has changed in the UAE, especially in Dubai’s hotels. We have witnessed a demand for more cost-effective accommodation, and there is a growing market for two- and three-star hotels, as travellers
ttgmena.com
PICTURE PERFECT AIRASIA X celebrates its inaugural flight from Kuala Lumpur to Sapporo (Japan), which landed at New Chitose International Airport marking the long-haul low-cost airline’s third destination into Japan.
EMIRATES AIRLINE unveils its much-anticipated television commercial featuring acclaimed Hollywood actress, director and producer, Jennifer Aniston. This is the first time the carrier has collaborated with the international star in a global digital and TV campaign.
ETIHAD AIRWAYS presents a record number of UAE national graduates from its award-winning Future Leaders programme, with the graduating class consisting of 280 UAE nationals, including 86 cadet pilots and graduates from the Sabre programme. RAMADA DOWNTOWN DUBAI launches a fundraising campaign in collaboration with Friends of Cancer Patients in observance of Breast Cancer Awareness Month.
QATAR DUTY FREE at Hamad International Airport (HIA) plays host to the Giorgio Armani airport fashion event, featuring women’s and men’s clothing, bags and accessories from the Autumn/Winter 2015/16 collection, showcased in front of VIP guests and passengers.
visual tour of recent Picture perfect Aevents in the region... for more news visit: www.ttgmena.com
PEOPLE ON THE MOVE
by progressive growth, Raffles
Francesco Pantalone as its new
Dubai, is pleased to announce
With vast experience in the hospitality industry spanning 15 years, Pantalone, was previously the hotel manager of Shangri-La Hotel, Pudong, East Shanghai, China. During his long career in Asia, he also held senior leadership roles with international luxury hotel chains.
the appointment of Jaouad Sbihi as its director of business development. Sbihi will oversee the sales and marketing activities at the property. He brings with him over 14 years of experience in the industry, of which eight are with Raffles Dubai. Sbihi first joined the property in 2007.
GENERAL MANAGER With a hefty 32 years worth of Marriott experience under his hospitality belt, Hans Roehrbein has been appointed as the general manager of the Cairo Marriott Hotel & Omar Khayyam. Roehrbein was educated in Germany and graduated from the Hotel Management School in Hannover with a Bachelor of Business Tourism Management and Marketing.
ROBERT HERR
THE PHOENICIA AND LE VENDOME INTERCONTINENTAL HOTELS
Boasting a career highlighted
Hotel in Riyadh has appointed
CAIRO MARRIOTT HOTEL & OMAR KHAYYAM
The five-star Al Faisaliah
RAFFLES DUBAI
AL FAISALIAH HOTEL
DIRECTOR OF BUSINESS DEVELOPMENT
HOTEL MANAGER
hotel manager.
HANS ROEHRBEIN
JAOUAD SBIHI
FRANCESCO PANTALONE
AREA GENERAL MANAGER The newly-appointed area general manager of The Phoenicia and Le Vendome InterContinental hotels in Beirut, Lebanon, Robert Herr, will be responsible for leading, managing and developing over 500 luxurious rooms in both properties. Herr brings a wealth of strong operational and international leadership experience having worked across two continents and five countries.
If you have recently been promoted or appointed key staff, please visit our website...
MÖVENPICK HOTEL IBN BATTUTA GATE
Gate has recently welcomed Robert Barker as general manager. A British national, Barker holds over 30 years of industry experience across 13 different countries around the world including: Belgium, Venezuela, China and Japan. He began his hospitality career with the Brussels Hilton International in Belgium as an F&B management trainee.
Salalah Rotana Resort has embraced Michael Nassiri as its new executive assistant manager. Joining with a decade worth of knowledge and experience under his belt, the German national will spearhead day to day activities within the resort’s operational departments, ensuring maximum guest satisfaction and will play a vital role in the decision making process alongside the general manager.
52 November 2015
CORPORATE VICE PRESIDENT, HUMAN RESOURCES Looking to team development as a key strategy in realising plans to operate 14 hotels, resorts and hotel apartments in three countries by the end of 2016, TIME has welcomed Nabil Samuel as corporate vice president, human resources. He joins the team with a mandate to focus on expanding the group’s international talent base and overseeing employee development.
ttgmena.com
DAVID WILSON
WALDORF ASTORIA DUBAI PALM JUMEIRAH
Mövenpick Hotel Ibn Battuta
EXECUTIVE ASSISTANT MANAGER
NABIL SAMUEL
TIME HOTELS MANAGEMENT
GENERAL MANAGER
MICHAEL NASSIRI
SALALAH ROTANA RESORT
ROBERT BARKER
GENERAL MANAGER David Wilson has joined Waldorf Astoria Dubai Palm Jumeirah as general manager. Wilson, an accomplished hospitality executive, will direct and oversee the day-today operations of the resort. Most recently, Wilson served as the managing director of Ritz-Carlton Beijing and JW Marriott Beijing. Prior to this role, he held various positions, including general manager at The Ritz-Carlton Bali Resort and Spa.
SOCIAL HUB
Our Team GENERAL MANAGER Chris Christou CChristou@ttgmena.com D: +357 24 803003
SOCIAL MEDIA HIGHLIGHTS: TTG MENA IN INDIA Our lucky media reporter, Panayiotis Markides, was recently whisked off on an adventure to the south of India on a medical tourism familiarisation trip, and while he was there, he kept the TTG team updated on his experiences. Here are some of his tweets.
Panayiotis Markides @TTGPana #Kapaleeswarar Temple, #Chennai, a temple of #Shiva @TTGMENA
Panayiotis Markides @TTGPana ...And here's my room at @GRTGRANDHOTELS #Chennai, so comfortable!
SENIOR MEDIA REPORTER Natalie Hami MEDIA REPORTER Panayiotis Markides DIGITAL CONTENT CREATOR Tatiana Tsierkezou CREATIVE DIRECTOR Edward Beales SENIOR DESIGNER Maggie Basdermadjian E-COMMERCE MANAGER Panayiotis Philippou PPhilippou@ttgmena.com D: +357 24 803008 E-COMMERCE EXECUTIVE Marina Drakou Mdrakou@ttgmena.com D: +357 24 803077 ACCOUNT MANAGERS Helen Moss Hmoss@ttgmena.com D: +357 24 803074 Marianne Shokry MShokry@ttgmena.com D: +357 24 803012 Maiju Vaananen MVaananen@ttgmena.com D: +357 24 803010 Elaine Hockley EHockley@ttgmena.com D: +357 24 803011 CHIEF FINANCIAL OFFICER Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002 ACCOUNTS EXECUTIVE Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026 CREDIT CONTROL Stala Antoniades SAntoniades@ttgmena.com D: +357 24 803015 HEADQUARTERS Nietzsche Street, Ria Court 9, 1ST Floor 6028 Larnaca, Cyprus Tel: +357-24 803000 Fax: +357-24 803060 Email: INFO@ttgmena.com Website: www.ttgmena.com THAILAND REPRESENTATIVE Public Major Media Ltd, Janya Limmanee Janya.Limmanee@publicitas.com Tel: 662 651 9273 JAPAN REPRESENTATIVE Pacific Business Inc, Hiroko Kujime Kujime-pbi@gol.com Tel: 81 33661 6138 TTG Worldwide Titles* TTG Middle East & North Africa operates under a licence from TTG Media Limited in the UK
TTG Middle East & North Africa is a member of the TTG network of media alongside: TTG UK and Ireland, TTG Russia and CIS, TTG Nordic, TTG Czech Republic, TTG Italia, TTG Asia, TTG China TTG India * For information on these publications, please contact us at: INFO@ttgmena.com TTG MENA is part of the CADS Group
Panayiotis Markides @TTGPana A big thanks to Madhu, my guide (C), and Mr. Praveen, the tourism officer (L). My selfie skills need some work.
Panayiotis Markides @TTGPana In the foyer of @NarayanaHealth in #Bangalore. Thank you for taking the time to talk #MedicalTourism with me today!
Panayiotis Markides @TTGPana #Mysore has been incredible! A VIP tour with the curator through the Maharaja's Palace - opulent beyond compare!
Panayiotis Markides @TTGPana A #massage at @soukyaindia wellness centre right after check-in is just was the #Ayurvedic doctor ordered @TTGMENA
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GULF AIR AND ACP RAIL INTERNATIONAL PARTNER TO BENEFIT TRAVELLERS PRESTIGIOUS BEST EMPLOYER BRAND AWARD HANDED TO DUBAI AIRPORTS TRAVELPORT HOTELZON LAUNCHES HELPFUL MOBILE APP FOR TRAVEL AGENTS AND BUSINESS TRAVELLERS TIME HOTELS MANAGEMENT ACQUIRES CSR LABEL AWARD BLEISURE MICE PACKAGE ANNOUNCED BY SALALAH ROTANA RESORT
NEXT DECEMBER ISSUE • DESTINATION KSA • UPDATE JORDAN • ON LOCATION VIETNAM • SPOTLIGHT PHILIPPINES • FOCUS ON EVENTS • AWARENESS FAMILY TRAVEL • ANALYSIS TREND OUTLOOK November 2015
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