What
is Later Living & Care?
There are different housing types in Trust’s housing developments across Scotland. Later Living at Ravens Court provides a staff member on site 7 days per week. This staff member will provide advice and guidance regarding your tenancy.
At Ravens Court, we will also be providing care and support services to customers who have been assessed by Social Work as needing this. This means that an extended team of staff are able to meet Trust customers’ care and support requirements in a person-centred way.
Will the introduction of Later Living & Care affect what I pay to Trust each month?
No, there should be no change to the amount you pay to Trust each month. Any eligible care and support charges are payable to the Council and are based on your ability to pay.
What’s
the point of Later Living & Care?
Our aim is to ensure that, wherever possible, a customer never has to give up their tenancy and leave just because their care and support needs increase. We hope to reduce the need for current and new customers to move into residential/nursing care in the future.
We also intend to deliver care when you require it, not just when it suits us to provide it!
Care will be flexibly delivered by a small team of staff and you can expect consistency and continuity in who delivers your care and support.
I already receive personal care delivered by the Council or a private provider.
We hope that all customers currently receiving personal care services will have these delivered by Trust staff in the future.
However, if you feel strongly about continuing with an existing service provider, we will accommodate that.
What experience does Trust Housing have in delivering a personal care service – after all, are you not first and foremost a Landlord?
Trust has extensive experience in delivering care at home and already has twelve care services operating successfully elsewhere in Scotland. We believe our care services offer an excellent opportunity for individuals to receive their care and support in a way that suits their needs and lifestyle, more flexibly than more traditional care services.
Our care at home services are inspected by the Care Inspectorate and all our care and support services have scored 5 (Very Good) or 6 (Excellent) in our most recent inspections.
Once the service is up and running and I need help with personal care, how will it be organised?
As at present, your care needs will be assessed by a member of the Council’s Social Work Department. They will agree the level and type of care required with you, and then allocate a budget to you to pay for your care and support. You can opt for the Council to pay for your care directly to Trust, or you can do this yourself.
Trust will employ staff to deliver personal care as detailed in your care plan.
How will the introduction of Later Living & Care affect how the development operates?
Ravens Court will have a Later Living Coordinator who will work 5 days per week for 5 hours per day, on a rota basis.
There will also be a Later Living Senior, who will work 20 hours per week.
The Senior will provide tenancy advice and guidance on the days the Coordinator is not working and will also supervise the care staff at the development. It is expected that part of the senior role will also be to deliver care.
There will be care staff on site at various times, seven days a week, and this will vary depending upon the number of care hours we are delivering.
In the evenings, only the care staff will be on site, so anything non-urgent will be responded to the next day by the Coordinator or Senior.
The care staff will also be around to deal with any emergencies, but their time will be focussed on the direct delivery of care and support to those who have care and support packages with Trust.
If you do need to speak to someone in an emergency, you can pull your cord or press your pendant alarm and speak to a Telecare Operator. If required, they will be able to contact the care staff who are on site, to alert them to your emergency.
We will no longer be delivering a Housing Support Service or Floating Support Service. The Meals Service will no longer operate.
If you have any concerns relating to your tenancy, the Coordinator and/or Senior will be able to help you.
Who has responsibility for the Care & Support service?
The Care and Support Partner is the Registered Manager for the service and will line manage the Later Living Coordinator.
The Senior will be linemanaged by the Later Living Manager based at Motherwell and Bellshill.
If I have any questions, who do I speak to?
You can speak with the Later Living Coordinator, Senior, or your Care and Support Partner about your care and support or any tenancy management related matters.
You can discuss any rent concerns with the Customer Partner.
