NAVIGATE THE Q SCIENCES WEBSITES A GUIDE TO TROUBLE SHOOTING AND MORE
WHAT SITES DO I NEED TO REGISTER FOR? TABLE OF CONTENTS SETTING UP YOUR BACK OFFICE SETTING UP YOUR ARQ BUSINESS APP SETTING UP YOUR QSCIENCES.COM ACCOUNT TROUBLESHOOTING ERROR MESSAGES FEATURES OF THE ARQ APP FEATURES OF THE QSCIENCES.COM SHOP SITE HOW TO SEND AN ENROLLMENT LINK ON ARQ HOW TO ACCESS QSCIENCES.COM ON ARQ HOW TO ENROLL AS AN AMBASSADOR HOW TO ENROLL AS A CUSTOMER/RETAIL
USE THE SAME INFO FOR EACH LOGIN LET'S START HERE BACK OFFICE WEBSITE ARQ MOBILE APP Q SCIENCES SHOP WEBSITE
PREFERRED CUSTOMER ACCOUNT ORDERING PRODUCTS/ PROMOS AMBASSADOR ACTIVELY WORKING BUSINESS BACK OFFICE SITE WHAT SITES DO I NEED TO REGISTER FOR MY TYPE OF ACCOUNT? ARQ APP QSCIENCES.COM SHOP SITE AMBASSADOR ACCOUNT ORDERING PRODUCTS/ PROMOS RETAIL CUSTOMER ACCOUNT ORDERING PRODUCTS/ PROMOS
01. LOG IN TO YOUR BACK OFFICE THE INITIAL SIGN WILL PROMPT T DOCUSIGN SIGN DOCUSIGN AS OWNER IF YOU ARE THE SOLE PERSON ON THE ACCOUNT YOU WILL THEN GAIN ACCESS TO YOUR ACCOUNT ONCE THE DOCUSIGN HAS BEEN COMPLETED SIGN DOCUSIGN AS PARTNER IF THERE IS MORE THAN ONE PERSON LISTED ON THE ACCOUNT IN YOUR BACK OFFICE - YOU CAN: SEE ORGANIZATIONAL VOLUME RUN ORGANIZATIONAL REPORTS SEE A VISUAL OF YOUR ENTIRE ORGANIZATION AND MORE
02. DOWNLOAD THE ARQ APP DO NOT ATTEMPT TO SIGN IN FOLLOW THESE STEP BY STEP INSTRUCTIONS: ON THE SIGN IN PAGECLICK THE GREEN LINK TITLED "SIGN UP" ACROSS FROM "FIRST TIME USING ARQ?" USE SAME LOG IN INFO AS YOUR BACK OFFICE YOU CAN CHOOSE 1 OF 3 WAYS TO VERIFY: ENTER BACK OFFICE PASSWORD SEND A TEXT TO YOUR NUMBER ON FILE SEND AN EMAIL TO ADDRESS ON FILE IT WILL THEN PROMPT YOU TO VERIFY YOUR ACCOUNT IN YOUR MOBILE APP STORE - SEARCH "AMBASSADOR RESOURCES Q"
NAVIGATING YOUR ARQ APP ENROLL NEW AMBASSADORS - PREFERRED CUSTOMERS - RETAIL TRACK RANK QUALIFICATIONS TRACK ORGANIZATION VOLUME DETAILS TRACK TEAM ENROLLMENTS ACCESS BUSINESS RESOURCES, PROMOTIONS, DOCUMENTS, PRODUCT PDFs, PRODUCT STOCK PHOTOS, CONVENTION INFORMATION, FFM INFO, INTERNATIONAL ASSETS WHAT ARQ SUPPORTS TRACK TEAM WIDE EVENT TICKET PURCHASES
YOUR ARQ APP DASHBOARD THIS IS WHAT YOU WILL SEE WHEN YOU SIGN INTO YOUR ARQ APP
YOU WILL SEE A GREEN CIRCLE WITH A + SIGN IN THE MIDDLE THAT WILL MAKE 2 MORE GREEN CIRCLES APPEAR CLICK ON THE GREEN BUTTON WITH THE ICON OF 2 PEOPLE WITH A + SIGN HOW TO SEND AN ENROLLMENT LINK ON THE ARQ APP
HOW TO SEND AN ENROLLMENT LINK ON THE ARQ APP THIS WILL TAKE YOU TO THE ENROLLMENT SCREEN YOU HAVE TO SPECIFY WHICH TYPE OF ENROLLMENT LINK YOU WOULD LIKE TO CREATE. EACH LINK IS DIFFERENT FOR EACH ENROLLMENT TYPE YOU HAVE THE OPTION TO CREATE AN ENROLLMENT LINK FOR: AMBASSADOR PREFERRED CUSTOMER RETAIL
HOW TO ACCESS THE SHOP SITE ON THE ARQ APP FROM THE DASHBOARD - YOU WILL CLICK THE RESOURCES TAB CLICK ON THE SERVICES TAB AT THE TOP RIGHT CLICK ON SHOPPING AND THIS WILL AUTOMATICALLY TAKE YOU TO THE SIGN IN SCREEN ON QSCIENCES.COM
03. REGISTER YOUR ACCOUNT ON QSCIENCES.COM DO NOT ATTEMPT TO SIGN IN FOLLOW THESE STEP BY STEP INSTRUCTIONS: ON THE SIGN IN PAGECLICK THE GREEN LINK TITLED "SIGN UP" ACROSS FROM "FIRST TIME USING Q SCIENCES?" USE SAME LOG IN INFO AS YOUR BACK OFFICE YOU CAN CHOOSE 1 OF 3 WAYS TO VERIFY: ENTER BACK OFFICE PASSWORD SEND A TEXT TO YOUR NUMBER ON FILE SEND AN EMAIL TO ADDRESS ON FILE IT WILL THEN PROMPT YOU TO VERIFY YOUR ACCOUNT *THESE INSTRUCTIONS APPLY FOR ALL EXISTING ACCOUNTS ALL NEW ACCOUNTS WILL BE SET UP THROUGH QSCIENCES.COM
FEATURES OF QSCIENCES.COM ENROLL NEW AMBASSADORS - PREFERRED CUSTOMERS - RETAIL SET UP AND MANAGE SUBSCRIPTION ORDERS PLACE ONE TIME ORDERS ACCESS PROMOS AND LIMITED TIME PRODUCTS ORDER SWAG ITEMS WHAT QSCIENCES.COM SUPPORTS ORDER EVENT TICKETS
TROUBLESHOOTING THE QSCIENCES SHOP WEBSITE ERROR MESSAGES FIREBASE: ERROR USERS WILL RUN INTO THIS ERROR IF THEY DID NOT PROPERLY REGISTER THEIR ACCOUNT ON THE WEBSITE IF ERROR PERSISTS: HAVE USER CONTACT CUSTOMER CARE TO TROUBLESHOOT THE ISSUE
TROUBLESHOOTING THE QSCIENCES SHOP WEBSITE ERROR MESSAGES ORDER FAILED STATUS: PENDING USER NEEDS TO CONTACT CUSTOMER SUPPORT: CUSTOMER CARE WILL COMMUNICATE WITH THE INNOVATIVE TEAM AND IT DEPARTMENT TO CLEAR THE CART AND FIX THE ISSUE ON THE BACK END OF THE SITE TRY DIFFERENT PAYMENT METHOD OR PAYPAL IF THE PROBLEM PERSISTS
THE QSCIENCES SHOP WEBSITE ERROR MESSAGES VALUE CANNOT BE NULL (PARAMETER 'CART') SOLUTION TO ERROR: PROMPT THE USER TO ADD ANY PRODUCT TO THEIR SUBSCRIPTION CART. THEY WILL NOT BE CHARGED FOR THIS PRODUCT DURING CHECKOUT. AFTER THE INITIAL ORDER IS PROCESSED, TAKE THE PRODUCT OUT OF THE CART.
TROUBLESHOOTING
HOW TO ENROLL AS AN AMBASSADOR ON THE Q SCIENCES SHOP WEBSITE AMBASSADOR ENROLLMENT CLICK ON LINK TO ENROLL CREATE AN ACCOUNT WITH YOUR EMAIL AND CHOOSE A PASSWORD CHOOSE YOUR PRODUCT(S) TOTALING 100PV TO BE COMMISSION QUALIFIED SET UP YOUR MONTHLY SUBSCRIPTION ENTER YOUR PAYMENT AND DELIVERY INFORMATION CONFIRM PURCHASE 1. 2. 3. 4. 5. 6. EARN COMMISSIONS ON: -BUILDING A TEAM -SELLING PRODUCTS FREE FINANCIAL COACHING EARN REWARDS ON MONTHLY ORDERS GROW INTERNATIONALLY 50/50 PARTNERSHIP WITH CORPORATE BETA TEST PRODUCTS PARTICIPATE IN FITNESS CHALLENGES
HOW TO ENROLL AS A PREFERRED/RETAIL CUSTOMER ON THE Q SCIENCES SHOP WEBSITE CUSTOMER ENROLLMENT CLICK ON LINK TO ENROLL CREATE AN ACCOUNT WITH YOUR EMAIL AND CHOOSE A PASSWORD CHOOSE YOUR PRODUCT(S) ENTER YOUR PAYMENT AND DELIVERY INFORMATION CONFIRM PURCHASE 1. 2. 3. 4. 5. EARN REWARDS ON MONTHLY ORDERS BETA TEST PRODUCTS PARTICIPATE IN FITNESS CHALLENGES
AMBASSADOR RESOURCES US Phone: 385.374.6400 International Phone: 800.398.0063 CUSTOMER CARE LINE: BRONZE + ABOVE: Live Chat: Drop Down Menu > Select Premier Services Email: premierservices@qsciences.com CUSTOMER CARE HOURS 7:00 am - 10:00 pm MST Monday - Friday CONTACT YOUR NEAREST GOLD LEADER TO ACCESS THEIR BUSINESS ACCOUNT MANAGER LIVE CHAT Live Chat Button is located at the bottom of the screen in the Back Office Site
HOW TO CONTACT Q SCIENCES Fax: 385.374.6301 US Phone: 385.374.6400 International Phone: 800.398.0063 CUSTOMER CARE LINE: CUSTOMER CARE EMAIL: Email: support@qsciences.com CUSTOMER CARE FAX: CUSTOMER CARE HOURS 7:00 am - 10:00 pm MST Monday - Friday